Service Terms and Conditions 1. This CABLE TV/i-CABLE Broadband/i-CABLE HomeLine Service Plan ( Service Plan ) of Hong Kong Cable Television Limited

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1 Service Terms and Conditions 1. This CABLE TV/i-CABLE Broadband/i-CABLE HomeLine Service Plan ( Service Plan ) of Hong Kong Cable Television Limited ( CABLE TV ) and the HomeLine and Broadband Services of i-cable Telecom Limited ( i-cable ), (collectively the Services ), is only available to new subscribers or existing subscribers of CABLE TV/i-CABLE residing at specific estates (except CABLE Express Service (MMDS/Satellite Transmission) subscriber). New subscriber ( New Subscriber ) refers to subscriber who has not subscribed to or the service installation address has not been installed with any CABLE TV/i-CABLE Services within 60 days prior to subscription. Please refer to the General Terms and Conditions of Service for the definition of Subscriber. 2. Each of CABLE TV and i-cable authorizes the other to be its agent for the subscription of their respective Services. As agent, each of CABLE TV and i-cable will generally deal with all things in relation to the Services of their principal including contract signing, collection of charges and bringing or defending any legal action. For clarity each of CABLE TV and i-cable will be responsible for the provisioning of their respective Services, and a breach by either of them as service provider will not relieve the Subscriber of his / her obligations for the Services provided by the other service provider who is not in breach. 3. By subscribing to the Service Plan set out in the subscription form, Subscriber is deemed to have entered into separate service agreements with each service provider through its agent, comprising the terms stated in the subscription form and the relevant General Terms and Conditions of Service, which together form the entire agreement between Subscriber and the relevant service provider with respect to the Service(s) that it provides. 4. Subscriber is bound by the subscription form and the General Terms and Conditions of Service. All other prior agreements, representations and statements made between the parties, whether written or oral, with respect to the subscription of the Services are excluded. For clarity only those terms as pre-printed on the subscription form are valid and binding. 5. Subscriber must commit to subscribe the Services for the minimum subscription period applicable to the Service Plan (s) selected ( Commitment Period ). If Subscriber has subscribed to more than one Service Plan, the longest subscription period shall apply. Subscriber s entitlement to any promotional benefits is conditional upon and subject to Subscriber s subscription of all the Services included in the Service Plan for the entire Commitment Period. 6. To enjoy the promotional offer, Subscriber must successfully install one of the Services within 3 days after the registration and the remaining Services subscribed must be successfully installed within 30 days after the first Service was installed. After one of the Services is installed successfully (regardless of the number porting result (if applicable)), the Service Plan and charges will be effective immediately. If Subscriber has subscribed to HomeLine Service only and opts for porting his/her existing telephone number, the service fee will be charged from the date of successful number porting or 90 days after installation (whichever is earlier) and the Service will be activated at the same time. If the existing telephone number cannot be ported within 90 days after installation due to any reasons beyond the reasonable control of CABLE TV/i-CABLE, the service fee shall be charged 90 days after installation. The subscription is valid and binding even though the number porting is unsuccessful. Neither CABLE TV nor i-cable guarantees successful number porting and unsuccessful number porting is not a valid reason for termination of the subscription. 7. Promotional benefits offered are not redeemable for cash and non-transferable. 8. The display quality of VOD and Catchup service (the VOD and Catchup Service ) programme may vary from device to device. CABLE TV recommends a minimum Internet data download speed of 10Mbps when using the VOD and Catchup Service. The network bandwidth may be depleted for viewing the VOD and Catchup Service programme. CABLE TV may provide a Cable Modem to Subscriber for viewing programme of VOD and Catchup Service only. Subscriber on rental program for Cable Modem must return the equipment in good working condition to CABLE TV within 30 days after service termination, failing which the equipment will be treated as unreturned and Subscriber shall pay CABLE TV the cost of the Cable Modem (please refer to the Additional Service Charge Table at the Website for the charges). If Subscriber uses broadband service provided by third party service providers for the VOD and Catchup Service, Subscriber is responsible for all network service fees. If there is any problem with the third party service providers' network such as Internet connection, IP signal transmission or bandwidth etc, Subscriber shall contact the relevant service provider. CABLE TV shall not be responsible for any failure in Internet connection, disconnection, any problems due to the Internet connection or router provided by the third party service providers. CABLE TV shall not be responsible for any failure to use all or any of the network services provided by third party service providers due to the use of VOD and Catchup Service. 9. CABLE TV has exclusive broadcasting right for UEFA Champions League till the 2017/2018 season. 10. The downstream and upstream bandwidths of Broadband Service of 500M/1000M are both 500Mbps/1000Mbps on share basis.the downstream bandwidth of i-cable Broadband Service of 200M/130M/50M are 200Mbps/130Mbps/50Mbps respectively on share basis and their upstream bandwidths are all 10Mbps on share basis; while the downstream and upstream bandwidths of Broadband Service of 100M are both 100Mbps on share basis. All Broadband Service bandwidths are based on the broadband line connected from the wallplate at Subscriber's premises to the first piece of i-cable's network equipment. The actual speed will be affected by the user's device, technology, network and software used, network configuration and coverage, usage levels and extraneous factors. 11. a. If Subscriber terminates any one of the Services during the Commitment Period, all Services under the Service Plan will be forthwith terminated and Subscriber shall pay on demand, as liquidated damages, a service termination fee equal to the total service fees for the unexpired Commitment Period. Subscriber of i-cable HomeLine Service shall pay on demand, a cancellation fee (please refer to the Additional Service Charge Table at the Website) or the aggregate service fees for

2 the unexpired Commitment Period, whichever is higher. CABLE TV/i-CABLE further reserves the right to recover from Subscriber all the promotional benefits provided or debit to Subscriber s account the full value of the promotional benefits prior to termination. All fees paid are not refundable nor transferable. b. If Subscriber changes the Service Plan and terminates the CABLE TV HD Service upon the expiry of the Commitment Period, CABLE TV/ i-cable may swap the CABLE TV HD converter to CABLE TV SD Converter. c. If subscriber served by drop cables terminates the Services or CABLE TV ceases to provide any Services to the Subscriber, Subscriber may request CABLE TV to reconnect the drop cables to the CABD system. CABLE TV will charge any other amount as CABLE TV shall deem appropriate from time to time as technical service charge (Please refer to the Additional Service Charge Table at the Website). 12. The prevailing service charge will be announced around 30 days before expiry of the Commitment Period. Upon expiry of the Commitment Period, CABLE TV/i-CABLE will continue to provide the Services (including value-added service) on a month-tomonth basis, unless Subscriber provides not less than 30-day written notice (in CABLE TV/i-CABLE prescribed form) for Service termination. Such notice may not be served upon CABLE TV/i-CABLE earlier than the second last month of the Commitment Period, as it may be treated as early termination and breach of the Commitment Period). If accepted, the service termination will take effect upon the expiry of the said 30-day notice period or the Commitment Period, whichever is the later. 13. Subscriber on rental program for Homeline emta and/or Broadband Cable Modem and/or CABLE TV Converter and/or WIFI Dongle must return the Homeline emta including adapter and/or Broadband Cable Modem including adapter and/or CABLE TV Converter including remote control to one of the designated collection centers within 30 days after service termination, failing which the equipment will be treated as unreturned and an amount for the unreturned equipment will be charged to Subscriber. (Please refer to the Additional Service Charge Table at the Website for the charges.) 14. New Subscriber who has successfully subscribed to and installed Broadband service, CABLE TV service and/or HomeLine service may opt to cancel the services and has his prepaid service fee refunded (if any) by calling himself within seven days from the date of successful installation, provided that the Subscriber is required to pay the service installation fee (please refer to the Additional Service Charge Table at the Website) and value of any redeemed gift (if applicable) which shall be set out by the Company. The installation fee and value of redeemed gift (if applicable) will be settled by Subscriber's credit card account or deducted from service fee prepayment. This clause is not applicable to door-to-door sales. 15. CABLE TV/i-CABLE reserves the right to change the content and terms of the Service Plan without prior notice. 16. In case of any inconsistency between the provisions hereof and those of the attached General Terms and Conditions, the provisions hereof shall prevail. i-cable HomeLine General Terms and Conditions of Service 1. Application This document details the terms and conditions for the provision of Services by i-cable. The Subscriber is deemed to have accepted the Conditions and the relevant Tariffs when applying for the Services. 2. Definitions and Interpretation 2.1 Unless the context says otherwise: - Application means a request for Services made by the Subscriber which may be oral or written by completing a relevant i-cable service order form. - CA means the Communications Authority established by section 3 of the Communications Authority Ordinance (Cap. 616) or its successor. - CABLE TV means Hong Kong Cable Television Limited and includes any of its successors, transferees, assignees, principal or agents. - Commitment Period means the minimum subscription period applicable to the Service(s) selected. - Conditions means the terms and conditions in this document namely clauses 1 to 15 (both inclusive). - Contract means the agreement between the Subscriber and i-cable for the provision of Services comprising these Conditions, the Tariff, the Application, any policies or user guides issued and revised by i-cable from time to time. - Directory Number means the telephone number assigned to the Subscriber. - Equipment means equipment (including software relating thereto) which is provided by i-cable for the provision of a Service to the Subscriber and which is installed at the Subscriber's premises, excluding the Subscriber's equipment or third party equipment. - Hong Kong has the meaning ascribed to that term in the Interpretation and General Clauses Ordinance (Cap.1). - i-cable / The Company means i-cable Telecom Limited and includes any of its successors, transferees, assignees, principal or agents. - Network means the telecommunication network used for the provision of Service(s). - Ordinance means the Telecommunications Ordinance (Cap.106) and includes any replacement of or amendment to it. - PIN" means a Personal Identification Number. - Service(s) means any telecommunications services offered by i-cable to the Subscriber. - Special Conditions means the special terms and conditions (if any) set out in the Tariff or the Application which are applicable to the Services.

3 - Subscriber means any person, firm or entity (a) which has registered for a Service; (b) which has used the Service, but has not registered for that Service; or (c) as stated in the Application. - Tariff in respect of a Service means the description of the Service, the charges and any Special Conditions relating to the Service as published and amended from time to time. - Website means Unless the context says otherwise: a. Capitalised terms not defined herein will have the meanings ascribed to them in the Ordinance. b. A reference to a clause is a reference to a clause of these Conditions. c. Where a word or phrase is given a particular meaning, other parts of speech and grammatical forms of that word or phrase have corresponding meanings. d. The singular includes the plural and conversely. e. Headings to clauses are used for convenience of reference only and do not form a part of the clauses. f. If there is a conflict between the Conditions and the Tariff (excluding the Special Conditions) the Conditions will prevail to the extent of the conflict. If there is a conflict between the Conditions and the Special Conditions then the Special Conditions will prevail to the extent of the conflict. g. Any correspondence which is required to be given in writing can be given by prepaid post or facsimile transmission. h. All charges in the Tariff and the Application are in Hong Kong dollars. i. A reference to a "day" refers to a calendar day. 3. Provision of Service 3.1 i-cable HomeLine service is only applicable to Subscribers who reside in the coverage area. Accordingly, i-cable may not be able to provide HomeLine service in some cases and those applications may not be further processed. 3.2 Where i-cable has accepted an Application from the Subscriber, i-cable will provide the Services subject to the terms of the Contract i-cable will endeavour to provide the Services subscribed by the Subscriber within a reasonable time or a time agreed with the Subscriber i-cable does not guarantee continuous provision of or fault free Service. In the event of a fault arising in the operation of the Service, the Subscriber shall immediately notify i-cable. i-cable will determine the appropriate methods for providing the Service and the route along which a Service is delivered to the Subscriber. i-cable will resume the Service as soon as practicable. i-cable may change the method and delivery route from time to time without informing the Subscriber The Subscriber understands that the Service cannot run properly in case of power failure, hence it is not suitable for connection to Personal Emergency Link Service or for users relying on Personal Emergency Link Service. 3.6 If the Subscriber uses the Service at an address different from the installation address registered with i-cable without first notifying i-cable, i-cable will not be able to provide the caller s correct location to the Hong Kong Police Force or other relevant departments in emergency situation. 3.7 The provision of a Service to the Subscriber is subject to the Subscriber providing such information as may be reasonably requested by i-cable and which meets i-cable's credit policy requirements i-cable will repair faults that occur due to normal wear and tear on a date agreed with the Subscriber unless otherwise provided, or if the Subscriber has entered into an alternative maintenance arrangement with i-cable. In some cases a temporary repair may be performed to enable the Subscriber to use the Service before permanent repair. 4. Use of Service 4.1 TThe Subscriber shall use the Service in accordance with the terms and conditions of the Contract. 4.2 Subject to the Contract, the Subscriber may allow any person to use the Service provided that the Subscriber will remain liable to i-cable for all charges incurred thereby and for any and all liabilities or obligations arising under the Contract. The Subscriber shall be liable for all charges incurred through the use of the Service whether such charges were incurred with or without the consent of the Subscriber. 4.3 If the Subscriber vacates the premises at which the Service is provided without cancelling the Service, the Subscriber will be liable for any charges outstanding in respect of the use of the Service and any charges incurred in respect of the Service by any person who commences occupation of the premises or remains in occupation after the Subscriber has vacated the premises, or by any other person whom such person permits to use the Service. 4.4 The Subscriber must not use or permit another person to use the Service: a. in connection with, or in, the commission of an offence against the laws of Hong Kong; b. for the purposes of resale or sublease of the Service, unless otherwise agreed by i-cable in writing; c. which infringes any rights (including intellectual property rights) of any third party; d. for the purpose of sending unsolicited advertising material or message; e. which interferes with, impedes or impairs the use or operation of, or do anything likely to interfere with, impede or impair the use or operation of the Service; or f. for purposes not authorised by i-cable. 4.5 The Subscriber must: a. comply with any written notice from i-cable in relation to the modifications of any apparatus, or other action to be taken, to eliminate the interference, impedance or impairment or the likelihood of the interference, impedance or impairment;

4 b. permit or obtain the necessary permission to enable i-cable's employees or agents to enter any premises to inspect any apparatus, including machinery, engines, meters, lamps, transformers or fittings (apparatus), which is, or may be, causing or likely to cause, any interference or damage to the Network; and c. provide i-cable with prior and sufficient advance notice in the case where the Subscriber uses or intends to use the Service at any time for the purpose of receiving or delivering relatively high volume of telecommunication call traffic, or otherwise in order to eliminate the interference, impedance or impairment or the likelihood of interference, impedance or impairment to the Service or the Network. 4.6 If non-effective calls to the Service are caused by or due to the Subscriber's usage behaviour, and such non-effective calls are interfering with the efficiency or integrity of the Network, i-cable may require the Subscriber to take such action as required by i-cable and if the Subscriber does not comply with the requirement, i-cable may discontinue the provision of the Service to the Subscriber without further notice to the Subscriber. 4.7 The Subscriber shall indemnify and hold i-cable, its employees and agents against all claims or any losses or damages which i-cable suffers or incurs as a result of: a. any acts or omissions of the Subscriber or any third party; b. any claims by any person relating to the supply of the Service or its use by the Subscriber or any other person or any delay or failure to provide the Service; c. a breach by the Subscriber of the Contract; d. any unauthorised activity by the Subscriber or any third party to whom a Service is provided; e. any claims by any person or liability of i-cable under any applicable law in relation to the supply of the Service including any claims for infringement of any intellectual property rights or any claims arising out of or relating to the use of the Service to carry material of obscene, indecent or defamatory nature; and f. i-cable s access to the premises in relation to the supply of the Service, other than to the extent that the losses or damages are contributed by i-cable. 5. Numbers 5.1 The Subscriber will be assigned a new Directory Number upon successful installation for immediate use of Service and a value added service will be provided to facilitate port-in of the Subscriber s existing Directory Number. The Subscriber should note that in some cases number porting might be delayed or not successful and i-cable will not be liable to the Subscriber for any delay or failure of number porting i-cable may assign a Directory Number and/or PIN to the Subscriber and may withdraw or vary the numbers so assigned at any time. Upon termination or cancellation of the Service and unless otherwise determined by i-cable, the Directory Number assigned to the Subscriber in connection with the Service shall automatically be relinquished and i-cable may reassign such number. 5.3 The Subscriber is responsible for the security of any unpublished Directory Number and PIN. i-cable will not be liable for any loss or damage sustained by the Subscriber by reason of any disclosure of an unpublished Directory Number and PIN. 5.4 The Subscriber acknowledges that Directory Numbers are governed by numbering plans and guidelines issued by the CA and that the Subscriber has no title, goodwill or interest in any Directory Number. 5.5 The Subscriber acknowledges that i-cable may impose a subscriber number fee or any other related or similar fees in addition to the charges for the Service. 6. Access to Premises The Subscriber must allow or obtain the required permission to enable i-cable's employees or agents to enter at all reasonable times into the premises where the Service will be provided to inspect, test, install, maintain, replace and remove the Service or Equipment prior to, during and after the provision of the Service, as well as to inspect any other equipment used in or in connection with the Service. The Subscriber will provide safe access to the premises and safe conditions for i-cable's employees or agents whilst in the premises. 7. Equipment 7.1 i-cable will endeavour to deliver and install such Equipment as has been agreed with the Subscriber to the agreed installation site on the date determined by i-cable or agreed with the Subscriber. The title to the Equipment delivered and/or installed shall remain with i-cable and the risk of loss or damage shall be borne by the Subscriber. 7.2 The Subscriber must: a. provide a suitable place for the Equipment to be installed; b. provide proper and adequate lighting, air-conditioning, fire protection, approved power supply, approved wiring and any other special requirements as informed by i-cable; c. obtain any consents required for the installation and connection of the Equipment; d. provide safe conditions for the installation of the Equipment; e. not misuse the Equipment and will follow i-cable's directions as well as any directions from the manufacturer regarding the use of the Equipment; f. leave the Equipment where it was installed and never interfere with the Equipment or any identifying marks or numbers on it unless authorised in writing by i-cable; g. protect the Equipment from radio or electrical interference, abnormal environmental conditions and any other risks; and

5 7.3 a. The Subscriber acknowledges and agrees that any equipment which the Subscriber intends to connect to the Network must: i) be approved by i-cable in writing prior to any connection, and ii) comply with the technical standards as advised by i-cable from time to time. b. At the time of Application the Subscriber must provide all details regarding the equipment which it intends to connect to the Network. i-cable may reject the Application if the required information is not provided or in i-cable's reasonable view, the equipment does not comply with i-cable's technical standards. c. i-cable may at any time disconnect the Subscriber's equipment connected to the Network if: (i) the equipment so connected is different from the details provided by the Subscriber; i) the equipment so connected is different from the details provided by the Subscriber; ii) there is any malfunction of the equipment; or iii) the Service to the Subscriber is terminated or discontinued for whatever reason. d. The Subscriber shall indemnify and save i-cable harmless against any claims or actions (including action for infringement of any intellectual property rights of third parties) that may be brought against i-cable as a result of any acts or omissions of the Subscriber in connection with the use of the Service. 7.4 The Subscriber acknowledges and agrees that for the sale and rental of Equipment: a. Equipment is for the sole use of the Subscriber and in connection with the Service. The Equipment is not for resale or for use with other services or products. b. For Equipment sold, the Equipment (excluding consumables) will be warranted to be free from defect in workmanship and material under normal use for 90 days from the date of purchase ( Warranty ). During the Warranty period, i-cable will at its own option and cost replace and repair the Equipment or any parts of the Equipment except replacements and repairs caused by any of the events set out in paragraph (d). c. For Equipment on rental, during the rental period, i-cable will at its own option and cost replace and repair the Equipment or any parts of the Equipment except replacements and repairs caused by any of the events set out in paragraph (d). d. i-cable shall not have any obligations to replace or repair the Equipment caused by: accident, negligence or improper use of the Equipment or any part of the Equipment; modification, repair or alteration made to the Equipment by persons not authorised by i-cable; removal or relocation of Equipment without the approval of i-cable; or non compliance of the environmental conditions for the installation of the Equipment. e. i-cable shall have the right to terminate the rental or applicable Warranty if: i) any alteration, modification or repair is made to the Equipment without the authorisation of i-cable; ii) any parts not approved by i-cable have been used in connection with the Equipment; iii) the serial number on the Equipment has been removed, defaced or altered; or iv) the Equipment is re-sold or transferred by the Subscriber without the written approval of i-cable. f. i-cable shall be entitled to charge the Subscriber repair or replacement cost and other testing or handling charges in respect of the Equipment or any part of the Equipment not covered by the Warranty. g. Risk of loss or damage to the Equipment shall pass to the Subscriber on installation. In the case of sale of Equipment, title in the said Equipment shall not pass until full payment of the purchase price is received by i-cable. Title shall not pass in the case of Equipment on rental. h. The Subscriber shall provide suitable environment as instructed by i-cable for installation of the Equipment. i. On termination of the rental or expiration of the rental period the Subscriber shall permit i-cable to access the Premises where the Equipment is installed to remove the Equipment. j. Subject to clause 12.2, on expiration of the initial rental period, the rental of the Equipment shall continue on a monthly basis until otherwise terminated by either party by giving to the other no less than 30 days written notice or otherwise extended. 8. Charges for Service and Payments 8.1 A confirmation letter setting out the details and charges of the Service Plan will be sent via or post to Subscriber within 7 working days. Subscriber should call the Customer Service Hotline of CABLE TV/i-CABLE within 7 working days after receipt of the confirmation letter for any enquiry on the details and terms of the Service Plan. 8.2 If Subscriber chooses a different billing cycle date from service commencement date and/or last date of the Commitment Period, CABLE TV/ i-cable will charge the Service for the periods between the service commencement date and the first billing cycle date as well as between the expiry of the Commitment Period and the last date of the final billing cycle at the prevailing rate on a pro rata basis. 8.3 i-cable will charge fees in accordance with the Additional Service Charge Table on the Website. i-cable may vary the charges at any time and will inform Subscriber of any changes not less than 30 days in advance. 8.4 The Subscriber shall pay i-cable the full amount of the charges for Service as specified in the statement from i-cable without deduction or set-off. Charges for the Service are exclusive of any applicable taxes, withholdings of any kind, surcharges, duties or other similar charges assessed or imposed by any competent governmental authority on, or in relation to, the Service ( Taxes ) or any third party charges. In addition to all other charges and amounts payable under the Contract, the Subscriber shall pay and be solely responsible for any and all Taxes. The Subscriber shall not deduct any Taxes from the charges payable to i-cable. 8.5 The fees for Service must be paid in advance. 8.6 Charges payable based on usage will be calculated, except where i-cable otherwise determines, by reference to the details of

6 such usage as are recorded by i-cable. 8.7 The Subscriber may incur additional service charges when using our Service. For details, please refer to Additional Service Charge Table published on the Website. Where the telecommunications services of a third party is accessed using the Service, the Subscriber shall pay the charges relating to the telecommunications services of that third party to i-cable on demand. 8.8 Unless otherwise stated by i-cable, statements for charges payable will be rendered through electronic means in accordance with i-cable s normal billing cycle for the type of Service provided. A hard copy of this statement will be available upon request and payment of i-cable s handling charge. Any such charges are due and payable by the Subscriber to i-cable by the date or within the time specified in the relevant statement from i-cable. Statements for Taxes payable by the Subscriber will be rendered by i-cable from time to time upon its receipt of request or notice from the competent governmental authority. Charges for Taxes are due and payable by the Subscriber either to i-cable or directly to the relevant governmental authority (as specified by i-cable in the relevant statement) by the date or within the time specified in the relevant statement from i-cable. The Subscriber shall be solely responsible for any late payment interest or penalty charges imposed by the relevant governmental authority in the event that it fails to make payment on or before the payment due date as specified in the relevant statement. 8.9 If the Subscriber has paid an amount of charges in advance and that the amount is less than the amount of charges payable for that period (including the effect of variation to charges during a period), the Subscriber shall pay to i-cable the difference between the amount paid in advance and the amount of charges so payable Notwithstanding the foregoing i-cable may at any time issue an interim statement for charges due at the date of issue requiring payment of those charges immediately or within a specified period, and on issue of such an interim statement or demand, those charges are so due and payable by the Subscriber to i-cable Payment by cheque will be deemed to be unpaid until the cheque has been cleared and the Subscriber will be liable to i-cable for any bank fees incurred by i-cable relating to a dishonoured cheque Where any amount due by the Subscriber to i-cable in respect of charges payable remains unpaid on the date on which it is due, without prejudicing any other remedies available to i-cable, all charges incurred under the Subscriber's account(s) with i-cable shall become due immediately and payable by the Subscriber on demand and i-cable shall have the right to suspend all other Services subscribed under the Subscriber s account(s). i-cable may charge interest at 2% per month on any outstanding charges The Subscriber will continue to be responsible for all charges incurred between the time of suspension or request for cancellation of a Service and the actual cancellation of the Service Where the total charges payable in any account rendered do not amount to a multiple of 5 cents, the total charges may be rounded down to the nearest 5 cent multiple. The Subscriber will not be liable for the difference between the total charges and the total charges which have been rounded down, which difference will be withdrawn If there is any dispute relating to the charges for Service, the records of i-cable will be conclusive evidence of the charges payable by the Subscriber. The Subscriber must raise any dispute with i-cable within 21 days of receipt of the statement The Subscriber shall pay for all charges for Service incurred prior to the date of disconnection or suspension of Service on or before the payment due date set out in the relevant statement of account from i-cable Unless otherwise agreed between the Subscriber and i-cable, i-cable will provide consolidated account for all Services provided by i-cable and charges under consolidated account will be collected by i-cable using one of the payment methods chosen by the Subscriber Any promotional benefits offered for the Service is non-transferable and non-redeemable for cash. 9. Security for Payment of Charges 9.1 At any time i-cable may require the Subscriber: a. to provide a security deposit for charges incurred or will be incurred in relation to the Service; or b. to pay in advance the whole or part of the charges which will be or may be estimated to be incurred in relation to the Service. 9.2 The receipt by i-cable of such a security or advance payment will in no way relieve the Subscriber from compliance with the Contract as to payment of periodical charges in advance, nor constitute a waiver or modification of the terms and conditions of the Contract for the suspension or cancellation of a Service for non-payment of any charges. 9.3 If the Subscriber has provided security or paid charges in advance, the Subscriber is entitled on cancellation or termination of the Service to the release or refund of any security or any advance not required to cover charges outstanding at the time of cancellation or termination. 9.4 Security or advance payment made by the Subscriber is not risk free. In the unlikely event that i-cable goes into liquidation, there is no guarantee that the Subscriber will receive the security or advance payment back. The Subscriber s rights to get refund of the security or advance payment will be subject to the relevant laws and regulations governing liquidation of companies in Hong Kong. 10. Cancellation, Change or Deferment of Application The Subscriber may cancel, change or defer the Application by notice to i-cable. The notice will be in writing or the Subscriber may call i-cable's Customer Services Hotline. Where the Subscriber cancels, changes or defers an Application, the Subscriber shall pay to i-cable a cancellation fee (if any) specified in the Application and/or the Tariff and such amount for any work done, any expenses incurred and loss or damage sustained by i-cable as a result of the cancellation, change or deferment. 11. Suspension or Withdrawal of Service

7 i-cable may suspend or restrict a Service at any time without notice for any period as it sees fit without being liable to the Subscriber or any third party for any loss or damage whatsoever resulting from or in connection with the suspension or restriction of the Service: a. in an emergency or whenever i-cable considers it necessary in order to safeguard provision of Service; b. while payment of charges for the Service is overdue; c. if i-cable is unable to locate the Subscriber at the address notified by the Subscriber and has reason to believe that the Subscriber is no longer residing at that address; d. if in the reasonable opinion of i-cable there is, has been or may be unauthorized or fraudulent use of the Service; e. if the Subscriber becomes bankrupt or insolvent or enters into a scheme of arrangement or composition with the Subscriber's creditors or, being a company, is placed in receivership or under official management or has a provisional liquidator appointed; f. if the Subscriber is in material breach of the Contract; g. if in the reasonable opinion of i-cable the use of the Service or Equipment by the Subscriber is causing or may potentially cause damage or any interference to the Network or Equipment or inconvenience to other subscribers of i-cable; h. to carry out routine maintenance to the Network; i. if the Subscriber has incurred charges for the Service which has exceeded the credit limit allowable by i-cable irrespective of whether such credit limit has been communicated to the Subscriber; or j. to comply with a direction or request of the CA or other competent government authority. 12. Termination of Service 12.1 i-cable may terminate the provision of a Service to the Subscriber without necessarily informing the Subscriber: a. following the removal of such Service from its Tariff; b. if the Subscriber vacates the premises in which an Equipment is located and does not request cancellation of the Service at that time; c. if the Subscriber becomes bankrupt or insolvent or enters into a scheme of arrangement or composition with the Subscriber's creditors or, being a company, is placed in receivership or under official management or has a provisional liquidator appointed; d. if the Subscriber being a natural person dies; e. if, whether or not the Service has already been suspended under clause 11, payment of an account, or provision of security for the Service is overdue; f. if i-cable is refused entry or for any other reason is unable to enter any premises to install, inspect, repair or change the Equipment or other equipment used in connection with the Service; g. if i-cable has given written notice to the Subscriber that there is a fault in the operation of the Service which is caused by a defect in facility which is provided by the Subscriber and which i-cable has not contracted to maintain and the defect is not corrected by the Subscriber after expiration of the time specified in i-cable's notice; h. in accordance with clause 4.6; or i. if the Subscriber is in material breach of the Contract a. If at any time Subscriber wishes to change the registered address for the Service, the Subscriber must give i-cable not less than 30 days prior notice in writing before such change can be effective. A Relocation Fee will be separately charged (please refer to the Additional Service Charge Table on the Website). b. If during the Commitment Period the Subscriber changes the registered address for any one of the Services, to a place where the Network is not available, the Subscriber must give i-cable not less than 30 days prior notice in writing of either of the following options to apply for the remaining Commitment Period after the expiry of the 30-day notice period: i) Continue using the Service at the existing registered address; or ii) Terminate the Contract: i-cable will debit the account an installation fee (please refer to the Additional Service Charge Table on the Website) and the full value of any upfront gifts (if applicable) as an offset to the cost Where provision of a Service has been terminated under clause 12.1 or 12.2: a. the reconnection of the Service will be subject to the relevant connection charge specified in the Tariff; b. i-cable may recover against the Subscriber in any court of competent jurisdiction any charges due and payable by the Subscriber which remains unpaid following the due date for payment. Without limiting the foregoing the Subscriber will be liable for all legal costs (including solicitor and client costs) and all other reasonable expenses incurred in recovering any or all of the charges due and payable to i-cable Notwithstanding the foregoing i-cable may terminate the provision of the Service to the Subscriber with not less than 30 days written notice without any liability to the Subscriber Without prejudice to other rights and remedies of i-cable, the Subscriber shall be liable for the full payment of all fees for the Service and where applicable the rental for the Equipment for the Commitment Period notwithstanding any termination of the Service before the expiry of the Commitment Period by: a. the Subscriber for any reasons; or b. i-cable on the ground of the Subscriber s breach of the Contract. 13. Subscriber Information 13.1 i-cable may use and/or disclose the information (including personal information) from the Subscriber ("Data") for the purpose

8 of: (a) provisioning Service to the Subscriber and enforcing i-cable s rights in connection with the provisioning of Service to the Subscriber; (b) the publication of any directory listing (unless the Subscriber has opted to be unlisted); (c) credit checks; (d) debt collection; (e) market research; (f) prevention or detection of crime; (g) disclosure as required by law or a government authority; (h) provisioning of emergency services; and (i) any other purposes as may be agreed between a Subscriber and i-cable. Further, i-cable may disclose the Subscriber s Data to its suppliers/contractors/agents/other network operators in connection with any of the purposes referred to in the foregoing. In these circumstances these third parties can make no use of the Subscriber s Data other than for the purpose for which it was provided Subject to the Subscriber s consent, i-cable may use the Data for direct marketing purpose, i.e. providing information about telecommunications, television products, services and promotion, joint marketing offers, products and services, which may include computers and peripherals, printed matters, computer software and games, toys, sporting equipment, travel, banking, entertainment, transportation, household, apparel, food and beverages, insurance, education, health and wellness, social network, media, cosmetic and beauty, luxurious products, vouchers, coupons and gifts. The Subscriber may request i-cable to cease to use the Data in direct marketing by notifying i-cable s Personal Data Officer, i-cable, P.O. Box 357 Tsuen Wan Post Office or pdenquiry@i-cable.com quoting Subscriber's account number If necessary, i-cable may transfer the Data to places outside Hong Kong for carrying out the purposes, or the directly related purposes specified above, for which the Data were collected. Where such a transfer is performed, it will be done in compliance with the prevailing requirements of the Personal Data (Privacy) Ordinance, Cap 486 of the laws of Hong Kong The Subscriber is entitled to know what Data i-cable may have about the Subscriber and to correct any errors by writing to i-cable s Personal Data Officer, i-cable, P.O. Box 357 Tsuen Wan Post Office or pdenquiry@i-cable.com. i-cable may impose a charge for complying with a data access request A copy of i-cable s policy on personal data is available by writing to i-cable s Personal Data Officer or through i-cable s home page. 14. Exclusions and Limitation of Liability 14.1 To the extent allowed by law, the liability of i-cable whether arising from a breach of contract or negligence on the part of i-cable or its employees or agents or contractors or suppliers (including suppliers of the Service or parts of the Service) will be limited to: a. the supply or resupply of the Service, as the case may be, unless otherwise provided in the Tariff; and b. in the case of personal injury to or death of any person - unlimited Notwithstanding clause 14.1, under no circumstances will i-cable, its employees, agents or contractors or suppliers (including suppliers of the Service or parts of the Service) be liable in any way whatsoever to the Subscriber or any other person for any special, indirect or consequential loss or damage, loss of profit, business, revenue, goodwill, use of data or anticipated savings Each limitation or exclusion in this clause 14 is to be construed as a separate limitation or exclusion applying and surviving even if for any reason any of the provisions is held inapplicable in any circumstances i-cable will not be liable to the Subscriber or any person claiming through the Subscriber for any defaults caused by an event beyond the reasonable control of i-cable Notwithstanding the foregoing i-cable will not be responsible to the Subscriber or any person for any repair required for any fault in the Service due to natural disaster; misuse or unauthorised use of the Service by the Subscriber or any third party; the Subscriber's provided equipment; or abnormal environment conditions. 15. General Provisions 15.1 The Contract represents the entire understanding between i-cable and the Subscriber relating to the Service and there is no promises, terms, conditions or obligations, oral or written, expressed or implied, other than those contained in the Contract Each of the provisions of the Conditions is severable and distinct from the others and, if one or more of such provisions is or becomes illegal, invalid or unenforceable, the remaining provisions will not be affected in any way The Contract and the transactions contemplated by the Contract are governed by the law in force in Hong Kong and each party submits to the exclusive jurisdiction of the Courts of Hong Kong and courts of appeal from them for determining any disputes concerning the Contract and the transactions contemplated by the Contract A copy of the Conditions and the Tariffs may be inspected at the principal business premises of i-cable or provided to the Subscriber on request at a fee Any statements, notices or communication by i-cable to the Subscriber shall be sufficiently given to the Subscriber if addressed to the Subscriber at the address notified to i-cable by the Subscriber, by post or facsimile transmission or and shall be deemed to have been given and received on the day on which such communication ought to have been received in the ordinary course of such transmission or delivery The Subscriber shall not assign or transfer any or all of its rights and obligations under the Contract to any third party. i-cable may at any time assign or transfer any or all of its rights and obligations under the Contract to any person without the Subscriber's agreement No delay, neglect or forbearance on the part of i-cable in enforcing against the Subscriber any term or condition of the Contract shall either be or be deemed to be a waiver or in any way prejudice any right of i-cable under the Contract Cancellation or termination of a Service or the Contract does not operate as a waiver of any breach by a party of any of its provisions and is without prejudice to any rights, liabilities or obligations of any party which have accrued up to the date of termination, including without limitation an obligation to pay any accrued charges.

9 15.9 These Conditions may be amended from time to time by i-cable. Such amendments shall become effective when published, advertised or notified to the Subscriber by such means as i-cable thinks fit and shall be binding on the Subscriber if the Subscriber continues to use any of the Services after the effective date thereof. For the most up-to-date version of these Conditions, the Subscriber may access the Website at These Conditions may be prepared in English and Chinese. Both the English and Chinese versions shall be of equal legal effect. 16. Third Party Rights The Contracts (Rights of Third Parties) Ordinance (Cap.623) shall not apply to the Contract. For clarity, a person who is not a party to the Contract shall have no right to enforce the Contract. The following are the categories of CABLE TV/i-CABLE Broadband/i-CABLE HomeLine Additional Service Charges and Equipment Charges. For details of their rates, please refer to i. Additional Service Charge A. Administrative Charge 1. Late Payment (If applicable) 2. Service fee prepayment (If applicable) 3. Credit Card / Bank Autopay Rejection 4. Bounced Cheque 5. Statement by Post 6. Service Relocation 7. Homeline Number Change 8. Document Copy 9. Handling Fee for Payment at 7-Eleven B. Technical Service Charges 1. Technical Inspection 2. Relocate / Replace Wallplate 3. Replace / Reconnect Drop Cable 4. Reconnect Cable 5. Refix Cable 6. Replace Splitter 7. Extend Ethernet / Coaxial Cable 8. Drop Restoration 9. Drop Interconnection with Building Network 10. TV / VCR Tuning 11. Additional Socket 12. Collect Cable Modem / Converter 13. Service Reconnection ii. Equipment Charges 1. Lost / Damaged / Unreturned Cable Modem (Full Set # ) 2. Lost / Damaged / Unreturned EMTA Modem (Full Set # ) 3. Lost / Damaged / Unreturned External Power Supply and Plug with Power Cord 4. Lost / Damaged / Unreturned External Power Supply 5. Lost / Damaged / Unreturned Plug with Power Cord 6. Lost / Damaged / Unreturned SD Converter (Full Set # ) 7. Lost / Damaged / Unreturned HD Converter (Full Set # ) 8. Lost / Damaged / Unreturned Remote Control 9. Administration Fee for Late Returned Equipment Remarks: * Applicable only to those subscribers who receive premium channels services and the pay-per-view service. Such fee will not be applied in the event of signal or system problem of CABLE TV, such fee will be waived if any other technical service is provided in the same trip # All accessories included