Product Disclosure Statement

Transcription

1 About Your Policy This ( the PDS ), the Shippers Interest Insurance Policy (available by sending an to au.claims@dhl.com) and any endorsements, other documentation (such as a consignment note) that may be issued from time to time, set out the contract between the Insurer/We/Us/Our and the Insured/You/Your. They should be read as one document and any word or expression to which a specific meaning has been given shall have the same meaning wherever it may appear unless otherwise specifically stated You agree to pay Us the Premium and comply with the responsibilities described in this Policy. Throughout the policy wording and the PDS the Insured can also be referred to as "You" or "Your" and the Insurer as "We", "Us" or "Our". The PDS, the Policy and any endorsements that are issued, describe the terms and conditions of Our contract with You. You should consider all documents together as one, and read it carefully to determine Your rights and duties, and what is and is not covered. If You think that any details contained in these documents are not correct or if You need to change anything, You should tell Us. About Chartis Australia This insurance is issued by: Chartis Australia Insurance Limited (trading as Chartis Australia) ( Chartis ) ABN AFSL A member of American International Group, Inc Chartis issues/insures this product pursuant to an Australian Financial Services Licence ("AFSL") granted to Us by the Australian Securities and Investments Commission. Chartis prepared this Product Disclosure Statement. All Retail Clients are required to be provided with a PDS provided by the product issuer/insurer. DHL Express (Australia) Pty Ltd ABN has been appointed by Chartis as a distributor to deal in the Insurance on behalf of Chartis under Class Order CO 05/1070-General Insurance Distributors. Retail Clients A "Retail Client" means an individual or small business. Small Business means: 1. A manufacturing entity with 100 employees or fewer 2. A non manufacturing entity employing 20 individuals or fewer. Date Prepared 4 August 2011 DHL-Shippers Interest Insurance 1 of 6

2 WHAT IS THE PRODUCT DISCLOSURE STATEMENT? The PDS contains information about key benefits and significant features of this Shippers Interest Insurance Cover. The purpose of the PDS is to assist You in Your purchasing decision and ability to compare this product with other insurance. This document also contains important information about Your rights and obligations including the Duty of Disclosure and the Cooling Off Period for Retail Clients. The terms and conditions of Your insurance are contained in the Shippers Interest Insurance Policy wording which can be accessed by sending an to It is important that You read and understand the Policy wording. Based on the information provided by You when You applied for this insurance and subject to You having paid the required premium, we agree to insure You during the period whilst Your property is transported by the courier DHL Express (Australia) Pty Ltd ABN ( the Courier ). The insurance is distributed by the Courier in terms of a distribution agrement it has entered into with Chartis. IMPORTANT INFORMATION Conditions, Exclusions and other Terms Depending on the circumstances, You may have to comply with certain conditions, there may also be limitations on the amount we will pay You or sometimes there may be no cover under Your Policy. Below is a summary of the important provisions of the Policy. However, please read the Policy carefully for full details about lodging a claim, the benefits, terms the conditions, exclusions and definitions that apply to this Policy. Summary of Cover Subject to the terms of the policy, the Shippers Interest Insurance Policy is designed to provide All Risks cover, in the event of loss or damage to Your shipment whilst it is being transported by the Courier. "All risks" generally means that any risk is covered that the insurance policy does not specifically omit or omit otherwise by reference. There are some circumstances in which cover will not be provided such as but not limited to: ordinary leakage, loss in weight or volume, or wear and tear of the shipment; loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment; consequential losses, loss of profit or interest, any indirect losses are excluded loss, damage or expense caused by inherent vice; nature of the shipment; loss, damage or expense attributable to the wilful misconduct by the insured or its agents; loss, damage or expense caused by delay; or where the shipment is transported to a country or to persons which are subject to any sanctions laws binding on Chartis. The amount We will pay out is based on and limited to the actual value of goods declared by You. Evidence may be requested to substantiate the declared value in the event of a claim. There is no excess or deductible applicable. DHL-Shippers Interest Insurance 2 of 6

3 The PDS and the Policy also contain important information about Your rights and obligations including information about Privacy and the General Insurance Code of Practice. Costs and Fees The premium charge for Shippers Interest Insurance is 2.5 % of the actual value of goods declared (subject to a minimum charge of $25.00). The premium charge covers claims costs and the administration costs of the Courier. Any premium amount remaining after meeting such costs will be retained by the Courier as remuneration for distributing the Shippers Interest Insurance You may also be required to pay Government charges which can include stamp duty, goods and services tax and fire service levy, where applicable Duty of Disclosure When You apply for insurance We rely upon the information You provide to decide whether to insure You, and anyone else to be covered, and on what terms. If You do not answer all questions honestly We may reduce or refuse a claim, cancel or avoid the Policy in respect of You. For further information in respect of Your Duty of Disclosure, please see the Duty of Disclosure section of the Policy wording. Change of Risk or Circumstances You should advise Us as soon as practicable of any change to Your circumstances or the Shipment such as but not limited to changes in quality or quantity of the shipped goods, the location of the goods, the destination of the goods or the mode of transport. Cooling off Period You may return the Policy to Us within 14 days of purchasing provided that no claim has arisen or the Courier accepts or collects the goods for shipment whichever occurs earlier. If You are entitled to return the policy within the 14 day period we will cancel the cover and refund in full any premium You have paid. Subrogation The Policy contains provisions which enable us to assume any rights of recovery You or any other Insured person may have against a third party in respect of a covered loss. How to Make a Claim You, or someone else on Your behalf, must contact us as soon as reasonably practicable after any event happens which is likely to lead to a claim. You can do this by calling or by ing us at marineclaims3@chartisinsurance.com. Alternatively, You can download a claim form over the internet at under the Claims tab and thereafter send the claim form to the above address. Code of Practice Chartis is a signatory to the General Insurance Code of Practice. This aims to raise the standards of practice and service in the Insurance Industry, improve the way the claims and complaints are handled and help people better understand how general insurance works. Information brochures on the Code are available on request. DHL-Shippers Interest Insurance 3 of 6

4 Privacy Chartis is bound by the National Privacy Principles. The National Privacy Principles apply to any personal information collected by Us. Purpose of Collection We collect personal information about You for the purposes of underwriting and administering Your Policy and to advise You of our products. Failure to provide relevant information or failing in Your duty of disclosure may result in Us either declining cover, cancelling the cover, reducing the level of cover, not being able to administer the Policy, process any claim or You may breach Your Duty of Disclosure. If You feel You have a complaint about our information privacy principles, require assistance in lodging a privacy complaint or You wish to gain access to Your information, You may write to: The Privacy Manager 717 Bourke Street Docklands Vic Australia.privacy.manager.@chartisinsurance.com Your complaint will be reviewed and You will be provided with a written response. If it cannot be resolved, Your complaint will be referred to our Internal Disputes Resolution Committee who will respond within 15 Business days. In either case the matter will be reviewed by a person or persons with appropriate authority to deal with the complaint. Should Your complaint not be resolved by our internal dispute resolution process, You may take Your complaint to the Privacy Commissioner for review of the determination. Disclosure In the course of administering Your Policy We may disclose Your information to: another member of the AIG group of companies or other entity to which Chartis is related either in the Commonwealth of Australia or overseas; contractors or third party providers providing services related to the administration of the Policy; banks and financial institutions for the purpose of obtaining payments under the Policy; in the event of a claim assessors, lawyers, third party administrators, emergency providers, medical providers, retailers, travel carriers; and third party service providers to enable us to advise You of our insurance products or services. We will only disclose Your personal information to these parties for the primary purpose for which it was collected or to enable Us to advise You of our insurance products or services. In some circumstances we are entitled to disclose Your personal information to third parties without Your authorisation such as law enforcement agencies or government authorities. Any calls You may make to Us or any assistance provider may be recorded for quality assurance training and verification purposes. By providing Your personal information and paying the premium, You consent to the use of Your personal information as stated in the PDS. DHL-Shippers Interest Insurance 4 of 6

5 You can also write directly to the Chairperson of the IDRC: The Chairperson IDRC Chartis Level 12, 717 Bourke Street Docklands VIC 3008 Access to Your Information You may gain access to Your information by submitting a written request to Us. In some circumstances we may not permit access to Your personal information. Circumstances where access may be denied include where it would compromise the privacy of other individuals, or where it would be unlawful. Consent Acknowledgment By providing Your personal information to enable completion of the application process for insurance (including any associated form) and paying the premium, You consent to the use and disclosure of Your personal information stated in the privacy statement above. If You do not wish us to use Your personal information to keep You informed of our insurance products and services please contact us and let us know. Complaints / Dispute Resolution Process We are committed to handling any complaints about our products or services efficiently and fairly. If You have a complaint: 1. You (or Your broker) can contact us on our dedicated complaints line ; 2. If Your complaint is not satisfactorily resolved, You (or Your broker) may request that the matter be reviewed by management by writing to: Head of Compliance Chartis Level 12, 717 Bourke Street Docklands VIC If your complaint is not satisfactorily resolved, you (or your broker) may request that the matter be reviewed by our Internal Dispute Resolution Committee ( Committee ) by writing to the person who signed the response letter or alternatively, you (or your broker) can contact us on our dedicated complaints line and request to be referred to the Chairperson of IDRC. We will respond to you with the Committee s findings within 15 working days You can also write directly to the Chairperson of the IDRC: The Chairperson IDRC Chartis Level 12, 717 Bourke Street Docklands VIC 3008 DHL-Shippers Interest Insurance 5 of 6

6 4. If You are not satisfied with the finding of the Committee, You may be able to take Your matter to an independent dispute resolution body, the Financial Ombudsman Service (FOS). This external dispute resolution body can make decisions with which Chartis are obliged to comply. Contact details are: Financial Ombudsman Service Phone: (local call fee applies) Internet: GPO Box 3, Melbourne, VIC 3001 We have also established an internal dispute resolution process for handling customer complaints and an access and correction procedure. Both procedures are generally free of charge however We reserve the right to charge for access requests in limited circumstances. Goods and Services Tax (GST) The amount of premium payable for this Policy also includes an amount on account of GST. The sums insured under this Policy exclude GST. When We make a payment under this Policy for the acquisition of goods, services or other supplies we will reduce the payment by the amount of any input tax credit that You are or would have been entitled to if You made a relevant acquisition. Where You are registered for GST You must tell us Your correct input tax credit entitlement. Any fines or penalties arising from Your incorrect advice are payable by You. DHL-Shippers Interest Insurance 6 of 6