Further Information Guide

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1 Further Information Guide Macquarie Cash Management Account 13 November 2017 The following information is incorporated by reference in the current Macquarie Cash Management Account (Account) Product Information Statement and must be read in conjunction with the Product Information Statement and the Macquarie Cash Management Account fees, limits and lodgement times. How do I apply? Information about how you can apply is available online. Please note that for some applicants we require additional documentation. Important information about your application Who can open an Account? Individuals over 18 years old Companies Incorporated or unincorporated bodies (eg strata bodies corporate, trade unions and sporting associations) Trustees for other entities Government bodies, and Registered co-operatives. For applications with five or more applicants, please attach a separate completed application form with additional applicants details. If you are opening an Account on behalf of a minor (ie acting as trustee) you should quote a Tax File Number or exemption reason to prevent tax being withheld from any interest payments. If you are opening an Account on behalf of a minor or another entity, we require you to provide supporting documentation. Residential, and postal addresses Please note we are required to collect a residential address for the Account holder(s). Your Welcome notice and personal Login Details including passwords and PINs for online services will be sent to your address in separate s. Your postal address will be used to send cheque books and printed statements, if requested. Regardless of whether you specifically request printed statements or not, electronic statements will be available online and free of charge. This address can be care of a third party such as your Financial Services Professional. Attorneys If you are signing under power of attorney, please provide identification (eg driver s licence) with an attached original certified copy of the power of attorney and specimen signature(s) of the attorney(s) if not displayed on the document. 1 macquarie.com

2 Foreign tax residency information CRS and FATCA Under the Common Reporting Standard (CRS) and Foreign Account Tax Compliance Act (FATCA), we are required to collect certain information from you to identify if you are a tax resident of a country other than Australia. If you are a foreign tax resident, we will provide this information to the Australian Tax Office, who may pass this information on to tax authorities in other countries. Our collection and sharing of this information is done in accordance with our Privacy Policy. Privacy Your privacy is important to us. This statement explains how we will use and disclose your personal information and provides information about your privacy rights. We may collect, hold, use and disclose personal information about you to process your application, administer and manage the products and services sought by and provided to you, monitor, audit and evaluate those products and services, model and test data, communicate with and market to you, and deal with any complaints or enquiries. We collect and record personal information through our interactions with you and your nominated Financial Services Professional(s), including by telephone, or online. We may also collect personal information from public sources and third parties including information brokers and our service providers. Without this information, we may not be able to process your application or provide you with an appropriate level of service. We are required or authorised to collect your personal information under various laws including the Anti-Money Laundering and Counter-Terrorism Financing Act, Taxation Administration Act, Income Tax Assessment Act, Corporations Act and the Foreign Account Tax Compliance Act (US), the Common Reporting Standards and any similar law of any country, and any related laws designed to implement those laws in Australia. Where you provide us with personal information about someone else you must first ensure that you have obtained their consent to provide their personal information to us based on this Privacy Statement. We may exchange your personal information with other companies in the Macquarie Group as well as our service providers which are described further in our Privacy Policy. We will supply the Financial Services Professional(s) nominated on your application form or in a subsequent written communication to us, and their Australian financial services licensee if applicable, with information about your Account. We may also disclose personal information to regulatory authorities (eg tax authorities in Australia and overseas) in connection with their lawful information requests or to meet our legal obligations in any relevant jurisdiction. The third parties with whom we exchange personal information may operate outside of Australia (this includes locations in the Philippines, India and the countries specified in our Privacy Policy). Where this occurs, we take steps to protect your information against misuse or loss. We and other companies in the Macquarie Group may use your personal information to contact you on an ongoing basis by telephone, electronic messages (like ), online and other means to offer you products or services that may be of interest to you, including offers of banking, financial, advisory, investment, insurance and funds management services, unless you change your marketing preferences by telephoning us as set out below or visiting macquarie.com.au/optout-bfs. Under the Privacy Act, you may request access to your personal information that we hold. You can contact us to make such a request or for any other reason relating to the privacy of your personal information by ing Please mark communications to the attention of our Privacy Officer. You may also request a copy of our Privacy Policy which contains further details about our handling of personal information, including how you may access or update your personal information and how we deal with your concerns. The Privacy Policy can also be found via macquarie.com.au 2

3 Government Guarantee on deposits The Account is a deposit account with Macquarie Bank Limited (ABN ) (Macquarie Bank) and is eligible for coverage under the Financial Claims Scheme (FCS) (commonly referred to as the Australian Government deposit guarantee). The FCS has been established by the Australian Government to provide depositors with locally incorporated Authorised Deposit-taking Institutions (ADIs) (such as Macquarie Bank) a guarantee on deposits. The FCS covers aggregate retail cash deposit accounts of up to $A250,000 held by one account holder with Macquarie Bank. This means that the $A250,000 limit applies to the aggregate of any cash amounts held in your Account plus any other eligible deposit account you hold with Macquarie Bank. The amount covered by the FCS is subject to ongoing review by the Government and financial regulators, and as such may be subject to change. You should make your own assessment as to whether the FCS applies to your Account at any time. If the FCS is available to you, it will apply in respect of the amount deposited in your Account to an amount no greater than any positive funds balance you have in your Account. You should note that how the FCS applies to your Account depends on certain matters beyond Macquarie s control, such as regulatory determinations by the Australian Prudential Regulation Authority (APRA). The nature of the FCS may also change over time. We now set out a brief summary of the operation of the FCS and refer you to an associated website to assist you in making this assessment. If APRA applies for Macquarie Bank to be wound up and you hold less than $A250,000 with Macquarie Bank in accounts to which the FCS applies, in respect of your Account, we expect an amount equal to no more than the sum of any positive funds balance and any blocked funds you have in your Account (plus any accrued interest on your positive funds balance) to be covered by the guarantee in relation to your Account. The FCS is provided for in the Banking Act 1959 (Cth). In addition to APRA s application, the Australian Federal Treasurer would also need to make a declaration that the FCS applies to Macquarie Bank. How will this affect my Account? A permanent guarantee cap of up to $A250,000 per Account holder per ADI applies. The guarantee only applies to deposits denominated in Australian dollars. In the case of joint Accounts, each Account holder s share of the joint Account will be added to other deposits held in their name and the FCS cap will be applied to the aggregated amount for each Account holder. Each Account holder is entitled to an individual guarantee up to the FCS cap of $A250,000. The FCS applies to an eligible ADI if APRA has applied for the winding up of the ADI and the responsible Australian Government minister has declared that the FCS applies to that ADI. Where can I go to for further information? Further information about the FCS can be obtained from the APRA website at and by phone on (or if calling from overseas). 3

4 Terms and conditions These terms and conditions apply to the operation and features of the Account, subject to the relevant provisions of the Code of Banking Practice adopted by Macquarie Bank Limited. 1 The Product Information Statement provides further general information about the Account. 1. Definitions Capitalised terms have the following meanings: 1.1 Account means a Macquarie Cash Management Account. 1.2 ADI means any bank, building society, credit union or other authorised deposit-taking institution within the meaning of the Banking Act 1959 (Cth). 1.3 Adviser Initiated Payments is an Electronic Banking service provided by us that enables an Authorised User to initiate and complete a Payment from your Account on your behalf, with your consent, via the use of a Secure Code, which must be provided verbally to your Authorised User. 1.4 Authorised User means a person authorised by you to access and/or transact on your Account(s) via Electronic Banking in accordance with clause Biller means an organisation which tells you that you can make payments to them through the Bpay Scheme. 1.6 Bpay Scheme means a service which allows payments to be made electronically to Billers. 1.7 Business Day means any day on which banks are able to settle through the Reserve Bank of Australia. This does not include Saturday, Sunday and any national Australian public holidays. For the purposes of transactions that are made through Bpay, Business Day means a day on which banks in Sydney or Melbourne are able to effect settlement through the Reserve Bank of Australia. 1.8 Communications in writing means communications which can be delivered through the postal system, , SMS or in person. 1.9 Destination Account means the bank account with the BSB and account number into which the Payment, the subject of the Adviser Initiated Payment, is to be transferred Electronic Banking means all or any of Online Banking, Mobile Banking and Telephone Banking as relevant Financial Services Professional means an adviser, accountant, administrator, stockbroker, risk specialist, mortgage broker, intermediary or any person that acts on behalf of a Company Lodgement time means the time by which payments and deposits need to be made on a Business Day Login Details means the user information necessary to access your Account or information about your Account electronically. Login Details include, without limitation your Macquarie ID and any Secret Codes required to access Electronic Banking services Macquarie ID is a unique code allocated to you or an Authorised User by us which identifies you or the Authorised User and when used in conjunction with a Secret Code provides access to Electronic Banking Macquarie Group refers to Macquarie Bank Limited and its related entities Materials means any proprietary and confidential information including messages, files, data, software, images, photographs, illustrations and text contained on Online Banking and Mobile Banking Mistaken Internet Payment means a Pay Anyone Payment where the funds are paid into the account of an unintended recipient because a BSB, account number and/or other identifier that does not belong to the intended recipient was entered as a result of: you or an Authorised User s error, or you or an Authorised User being advised of the wrong BSB, account number and/or other identifier Mobile Banking means Macquarie s secure mobile banking service that allows you (and certain third parties authorised by you in accordance with clause 6) to access certain banking services through a smartphone application on compatible mobile phones or personal electronic devices Mobile Device means a mobile phone or another type of personal electronic device which is able to access Mobile Banking Nominated Account means a bank account held with Macquarie or another financial institution nominated by you in writing to transfer funds to, via Electronic Banking Online Banking means Macquarie s secure online banking services Password means a security password which is issued by us, or selected by you or an Authorised User which enables access to Electronic Banking PayAnyone Payment means a payment that can be made through Online Banking and Mobile Banking which is processed via direct entry involving the transfer of funds from an Account to another person s account held with Macquarie, or to an account held by you or another person with another ADI Payment means a payment of any type including by Bpay, funds transfer, Scheduled Funds Transfer, PayAnyone or by any other method allowed by Macquarie from time to time. 1 The version of the Code of Banking Practice adopted by Macquarie Bank Limited is publicly available at Registered to Bpay Pty Ltd ABN

5 1.25 PIN means the optional four-digit code selected by you or an Authorised User for accessing Mobile Banking on a Mobile Device, without inputting a Macquarie ID and Password each time Recipient means any person or entity who receives a payment by any payment method, including Bpay billers and people receiving money from you by funds transfer or PayAnyone Scheduled Funds Transfer means a funds transfer on a future date, including on a recurring basis Secret Code means individually and collectively any Login Details which we require you or an Authorised User to keep secret, including any Password, PIN, TPIN or SMS Code Secure Code means a code we send by SMS to your mobile phone to be used by you to provide consent to and authorisation of a Payment from your Account initiated by your Authorised User via Adviser Initiated Payments SMS means a service of sending short messages to a mobile phone SMS Code means a code we send by SMS to you or your Authorised User s mobile phone Telephone Banking means Macquarie s telephone banking services Third Party Website means a website relating to a product or service which is not our product or service, but which may be displayed and accessible through Online Banking or Mobile Banking TPIN means the four-digit code selected by you or an Authorised User to enable access to Telephone Banking We, our, us or Macquarie refers to Macquarie Bank Limited, AFSL Withdrawal means any withdrawal of funds from your account You means you the Account holder(s). Where the context permits it also includes any person carrying out any Account transaction on your behalf, for example a person to whom you have given third party access. 2. Variations 2.1 We may change these terms and conditions and the other information contained in the Product Information Statement in our reasonable discretion at any time. If any law regulates that change, we will only make the change to the extent permitted by, and subject to, the requirements of that law. 2.2 Where we introduce a new fee or charge, increase an existing fee or charge, vary the method by which interest is calculated or the frequency with which it is debited or credited, you will receive written notice within 30 days before the change takes effect. Where any other minor change occurs, subject to the requirements of any law, you agree that we can notify you by posting a notice of the change on our website at macquarie.com.au/personal 2.3 You agree that we can give notice of variations to these terms and conditions, any material changes to, or any significant event that affects any of the matters specified in this Product Information Statement, in writing, electronically, by an advertisement in a major daily newspaper or in any other way permitted by law. 2.4 If a government charge payable directly or indirectly by you is introduced or varied, we will notify you by advertisement in the national media or local media, electronically or in writing unless the introduction or variation is publicised by the Government. Variations Minimum notice Days Method of notice Introduce a new fee or charge, including but not limited to a fee relating to the use of Electronic Banking (other than a government charge payable directly or indirectly by you) 30 In writing or electronically Increase a fee or charge (other than a government charge) 30 In writing, electronically, by press advertisement or in any other way permitted by law Change the method by which interest is calculated 30 In writing or electronically Change the frequency with which interest is debited or credited Change to any other term or condition (apart from the introduction or variation of a government charge payable directly or indirectly by you) Change increasing your liability for losses relating to transactions conducted via Electronic Banking Impose, remove or adjust a daily or other periodical transaction limit that applies to the use of Electronic Banking Government charges 30 In writing or electronically No later than day of change In writing, electronically, by press advertisement or in any other way permitted by law 20 days In writing or electronically 20 days In writing or electronically In advance of the change or as soon as practicable after, unless the change has been publicised by the Government In writing, electronically or by press advertisement 5

6 3. Sufficient funds 3.1 You will not be able to settle trades unless cleared funds are in your Account. 3.2 Where you specify a future date for a withdrawal, we may decline any other withdrawal request that would leave insufficient funds to cover those obligations. 3.3 We are not obliged to effect a transfer or payment instruction from you if the funds in your Account available for withdrawal are insufficient to cover the amount to be transferred. 3.4 We may dishonour any withdrawal, that is for more than the funds in your Account available for withdrawal at the time the withdrawal is made. We have absolute discretion to determine the order of priority of monies paid. 4. Interest 4.1 The interest rate(s) applicable for your Account will be published on our website macquarie.com.au/personal. The rate is variable and is subject to change. 4.2 Interest is calculated by dividing the current interest rate by the number of days in the year (365 or 366 in a leap year) and multiplying by the daily closing balance. 4.3 Where we tell you that stepped interest applies to your Account, the interest earned is calculated according to the sum of the daily closing balance within each applicable step (depending on the amount in the Account) multiplied by the interest rate applicable to that step divided by the number of days in the year. 4.4 Interest is calculated on Business Days for that day and all days up to the next Business Day, including any days belonging to the next month. The calculated interest for these days are added, and then rounded up or down, subject to clause 4.5 and 4.6, and accrued until payment. 4.5 Where the last day of the month falls on a non Business Day, interest for any days belonging to the next month, and before the next Business Day, is calculated, rounded up or down and then deducted from the accrued interest for that month where payment is due. This deducted amount is then included in the next month accrued interest. 4.6 Interest accruals are rounded up or down to the nearest cent, more than or equal to 0.5 of a cent is rounded up and less than 0.5 of a cent is rounded down. 4.7 All interest payments will be paid on the last Business Day of the month for all interest accrued for that month. 5. Instructions 5.1 Macquarie may, in its absolute discretion accept and refuse Account instructions, verbal, written or other electronic requests as Macquarie determines from time to time. 5.2 You acknowledge that Macquarie is entitled to rely on, and you will be liable for, any instructions which are received electronically, which appear to have been duly authorised by you. By providing instructions in this way you acknowledge there is an increased risk of fraud and that you release us from, and agree to reimburse us for, any losses and liabilities arising from any payment or action we (acting reasonably) make in this respect, provided we have acted without fraud and negligence. 5.3 We reserve the right to add further requirements at any time where we consider these to be reasonably necessary to protect your Account. 5.4 You authorise and direct us to act on any instructions given to us by a user or a person using your Login Details and you are liable for any such instructions. We may reasonably delay acting on, or may ask you for further information before acting on, an instruction. 5.5 You authorise us to accept any instruction that has not been cancelled by you and notified to us prior to us acting on that instruction. Please be careful! There is a risk that fraudulent electronic withdrawal requests can be made by someone who has access to your Account number or Login Details and a copy of your signature. From time to time we may verify these requests with you and reserve the right to change or remove this service. 6. Authorising a third party to access your Account We offer a facility where you may authorise a company, firm or another person to have access to or withdraw from your Account. There are six types of authority: Enquiry Authority Fee Authority Government/Tax Payment Authority General Withdrawal Authority Authorised Signatory, and Adviser Limited Third Party Authority. The rights and obligations attaching to each level of authority are described in these terms and conditions. General terms which apply to all levels of third party authority 6.1 Only you may appoint a third party to access or withdraw from your Account. 6.2 If you appoint a third party to withdraw from your Account they will automatically be able to enquire on your Account also. 6.3 We can impose conditions at any time (acting reasonably). 6.4 Subject to these terms and conditions, withdrawals may be for any amount. 6.5 You acknowledge and agree that these terms and conditions apply to the third party appointed by you in the same way that they apply to you. You must ensure that every third party appointed by you has read these terms and conditions and complies with them. If any third party appointed by you does not comply with these terms and conditions, you will be in breach of these terms and conditions. 6.6 This authority takes effect on the date when we amend our records to note the appointment of the third party and continues until we cancel it or you cancel it by telling us in writing. Cancellation takes effect on the date when we amend our records to note the change. 6

7 6.7 We may cancel the appointment of a third party as an authority on your Account. If we do cancel the appointment of a third party as an authority on your Account, you will receive notice from us. 6.8 We may cancel the authority given to a third party if we receive written notice of the death, bankruptcy or loss of capacity of either you or the third party. 6.9 You can arrange to have the authority of any third party appointed by you revoked at any time by notifying us in writing. In the case of joint Account holders, this instruction must come from both of you. The notice of revocation must be provided in accordance with the operating instructions for the Account Third parties may not set up direct debits on your Account or give other third parties access or authority on your Account Where you give authority to a company or firm such as your stockbroking or financial advisory firm: a. the company or firm will give us details of people who can transact on its behalf b. you acknowledge and agree that the company or firm may do this and that the people nominated by the company or firm can withdraw from your Account in accordance with the authority you have given it c. we will only act on withdrawal requests from the company or firm, if the person requesting the withdrawal has been nominated by it in accordance with our procedures, and d. the company or firm must tell us in writing if any nominated person no longer has authority. Until we have been advised in writing that a person no longer has authority that person may still operate your Account and you cannot claim that he or she is not acting for you or is not authorised You acknowledge and agree that if the third party appointed by you does not comply with these terms and conditions, we may unilaterally cancel the person s authorisation, suspend, freeze or block your Account You: a. indemnify us against all loss, liabilities and costs incurred directly or indirectly as a result of the appointment by you of your Financial Services Professional or any person nominated by them in accordance with clause 6.11 b. indemnify us against all loss, liabilities and costs incurred directly or indirectly in connection with any action by your Financial Services Professional or any person nominated by them in accordance with clause 6.11, under their appointment or any payment made from your Account on their instruction. c. release us from all claims and liabilities in connection with any act or omission relating to the appointment of your Financial Services Professional or any person nominated by them in accordance with clause 6.11, to your Account d. release us from all claims and liabilities in connection with any action by your Financial Services Professional or any person nominated by them in accordance with clause 6.11, under their appointment or any payment made from your Account on their instruction. However we remain liable for any loss or liability which: a. arises as a result of our negligence, or b. by operation of law we cannot exclude. Indemnity 6.14 You: a. indemnify us against all loss, liabilities and costs incurred directly or indirectly as a result of the appointment of a third party b. indemnify us against all loss, liabilities and costs incurred directly or indirectly in connection with any action by a third party under their appointment or any payment made from your Account on their instruction c. release us from all claims and liabilities in connection with any act or omission relating to the appointment of a third party to your Account, and d. release us from all claims and liabilities in connection with any action by a third party under their appointment or any payment made from your Account on their instruction. However, we remain liable for any loss or liability which: a. arises as a result of our negligence, or b. by operation of law we cannot exclude. Terms relating to each of the levels of authority 6.15 Enquiry Authority a. You authorise the third party to have access to information about your Account. b. You do not authorise the third party to make withdrawals from your Account, make any changes to your Account details, close your Account or enable use of any facilities including but not limited to your cheque book, should you have one Fee Authority You authorise your Financial Services Professional, should you have one, to withdraw their fees from your Account Government/Tax Payment Authority You authorise the third party to withdraw funds from your Account to make payments on your behalf directly to government departments or agencies General Withdrawal Authority a. You authorise the third party to make payments and withdrawals in accordance with the terms set out under Fee authority and Government/Tax Payment authority above. b. In addition, you authorise the third party to make payments and withdrawal for any purpose including settlement or investment. c. You do not authorise the third party to make any changes to your Account details, close your Account or enable use of any facilities including but not limited to your cheque book, should you have one. d. Your Financial Services Professional reserves the right to hold funds from the time the order is placed or the time of execution to settle trades. 7

8 6.19 Authorised Signatory a. You authorise the third party to make payments and withdrawals in accordance with the terms set out under General Withdrawal authority above. b. In addition, this authority allows the third party to use your cheque book, should you have one, change details on your Account (subject to clause 6.8) and close your Account. This does not allow the authorised signatory to appoint other authorised signatories to the Account Limited Third Party Authority a. You authorise the third party to have access to information about your Account. b. You authorise the third party to establish a new Macquarie Bank Term Deposit in the same name as your existing CMA and funds will be debited from your existing cash account. c. You do not authorise the third party to make any changes to your Account details, close your Account or enable use of any facilities including but not limited to your cheque book, should you have one Adviser Initiated Payments Adviser Initiated Payments is a digital solution to enable your Financial Services Professional to initiate Payments on your behalf and for you to provide a verbal authorisation of the Payment and in doing so they become an Authorised User. a. On receipt of the request from your Authorised User to make a Payment via Online Banking from your Account, we will send you a SMS to your mobile number that you have provided to us, which includes a Secure Code, that is unique for the particular Payment(s) being initiated. b. It is your responsibility to ensure that your mobile number that you have provided to us is kept up to date by telling us if you change it. c. If you consent to this Payment being made to the Destination Account you then can, authorise the Payment by providing your Authorised User, verbally, with the Secure Code for this Payment. d. You should only provide the Secure Code to your Authorised User for the sole purpose of providing consent to and authorising a Payment that has been initiated by them via Adviser Initiated Payments. e. For the initiated Payment to be completed, your Authorised User is required to input the Secure Code that you have verbally provided to them. If the Secure Code inputted by your Authorised User matches the Secure Code that we have provided to you via SMS, then the Payment will be completed. f. We will provide you with SMS and confirmation of the Payment that has been scheduled or completed via Adviser Initiated Payments. g. Where an initiated Payment is a Scheduled Funds Transfer, it will remain in effect until it is revoked or otherwise terminated by you, your Authorised User or by us Where you enable a third party (including such a company or firm such as your stockbroking or financial advisory firm) to use Adviser Initiated Payments: a. the company or firm will give us details of people who can transact on its behalf b. you acknowledge and agree that the company or firm may do this and that the people nominated by the company or firm as the authority to use Adviser Initiated Payments in accordance with these terms and conditions become an Authorised User c. the company or firm must tell us in writing if any nominated person no longer has the authority to use Adviser Initiated Payments and are no longer an Authorised User d. until we have been advised in writing that a person no longer has such authority that person may still transact on your Account via Adviser Initiated Payments and be an Authorised User and you cannot claim that he or she is not acting for you or is not authorised. Indemnity 6.23 You: a. indemnify us against all loss, liabilities and costs incurred directly or indirectly as a result of enabling a third party to use Adviser Initiated Payments or any person nominated by them in accordance with clause 6.22 b. indemnify us against all loss, liabilities and costs incurred directly or indirectly in connection with any action by any third party or any person nominated by them in accordance with clause 6.22, including any payment made from your Account via Adviser Initiated Payments c. release us from all claims and liabilities in connection with any act or omission relating to enabling any third party or any person nominated by them in accordance with clause 6.22, to have access to and transact on your Account via Adviser Initiated Payments, and d. release us from all claims and liabilities in connection with any action by any third party or any person nominated by them in accordance with clause 6.22, in relation to any payment made from your Account via Adviser Initiated Payments. However we remain liable for any loss or liability which: a. arises as a result of our negligence, or b. by operation of law we cannot exclude. 7. Provision of data to third parties 7.1 We may send information about your Account to third parties who require it to provide services in relation to your Account, in accordance with our Privacy Policy which is available online. 7.2 We do not accept liability for any loss, liability or costs incurred by you as a result of or arising from the use of information about your Account by third party service providers, unless such loss, damage or costs are due to negligence or fraud by us or our employees. 8. Cheque book 8.1 We may dishonour any cheque which is for more than the funds available at the time the cheque is presented. 8.2 You must wait three Business Days before drawing against cheques you have deposited. 8

9 8.3 You must inform us promptly if your cheque book or any cheque forms are lost or stolen. 8.4 If you have used all of the cheques in your cheque book, a new cheque book will be issued upon request subject to fees and charges set out in Macquarie Cash Management Account fees, limits and lodgement times. 8.5 If you would like to make a stop payment, please contact us. 8.6 We may deduct from your Account: a. fees for the operation of your cheque book including fees for dishonoured cheques, and b. any related duties and other taxes imposed on us. 8.7 To the extent permitted by law and subject to clause 11.1 you: a. indemnify us against all loss, liabilities and costs incurred in connection with your cheque book, and b. release us from claims and liabilities in connection with any act or omission relating to the operation of your cheque book. 8.8 We may cancel your cheque book: a. immediately if you do not comply with any of these conditions, or b. at any time after giving you reasonable notice. If asked, you must return any unused cheque forms. 8.9 We may dishonour a cheque you have written for a number of reasons, including: a. there are insufficient available funds in your Account b. the cheque is unsigned or the signature is not valid c. the cheque is stale (presented for payment more than 15 months after the date written on it) d. alterations on the cheque have not been signed by you e. the cheque has been post-dated (presented for payment before the date written on it) f. you have asked us to stop payment of the cheque, or g. we have received notice of your death, loss of capacity or bankruptcy. If your cheque book is lost or stolen, you must contact us immediately. If you do not, you may be liable for cheques paid by us in good faith. 9. Liability for unauthorised transactions cheques An unauthorised cheque transaction is a cheque transaction which is not authorised by you or a third party with authority to access your Account (such as an authorised signatory, or your Financial Services Professional) or is executed without your knowledge or consent. If you find an unauthorised transaction, you suspect that any person is using your cheque book without your authorisation or your cheques are lost or stolen, contact us immediately. 9.1 You will not be liable for any unauthorised transaction where: a. there was fraudulent or negligent conduct by our employees or agents b. a forged, faulty, expired or cancelled cheque book was used c. the transaction took place before you received the cheque book d. the transaction has been incorrectly debited more than once to the same Account e. the transaction took place after you told us that there had been a security breach on your cheque book f. we expressly authorised the conduct that contributed to the unauthorised transaction, or g. it is clear you have not contributed to the loss resulting from the unauthorised transaction. 9.2 If a payment is made to a person or for an amount which is not in accordance with the instructions you have given us and your Account was debited for that amount, then we will credit that amount to your Account. 9.3 If you are unable to report the loss, theft or unauthorised use of a cheque book due to our notification facilities being unavailable, you are not liable for any losses occurring during that period provided that notification is made to us within a reasonable time of the facility becoming available. 9.4 You will be liable for losses resulting from unauthorised transactions where we can prove that you contributed to the loss by: a. acting fraudulently, b. not keeping your cheque book secure, or c. unreasonably delaying notifying us after becoming aware of the misuse, loss or theft of your cheque book. 9.5 You may then be responsible for any losses which occur between when you become aware and when you notified us. In such a situation you also agree to release us from and reimburse us for any reasonable loss, damages, costs, claims, expenses or other actions which may be suffered by or brought against us as a consequence of any such losses unless it is proved we were negligent. 10. Electronic Banking We provide secure Online Banking, Mobile Banking and automated Telephone Banking services, which enable you to access information about your Account, update aspects of that information and make payments to other accounts. Please read this clause 10 carefully before you access any Electronic Banking service. The first use of any Electronic Banking service will constitute your agreement to the terms of this clause 10. a. You agree to use Electronic Banking only if permitted by us for legitimate purposes and not to interfere with or damage (or attempt to interfere with or damage) any code, data or software associated with Electronic Banking. b. We will use reasonable efforts to provide (but do not guarantee that we will provide) reliable data and information, to the extent that it is within our control. We take no responsibility for the reliability of data and information outside our control. 9

10 c. Subject to conditions and warranties implied by legislation, we exclude: i. liability for any delay, interruption or unavailability of Electronic Banking and for any inaccuracy or incompleteness of data provided by any person and available via Electronic Banking, and ii. all terms implied by statute, general law or custom except ones that may not be excluded. If we breach any condition or warranty implied by legislation in a contract with a consumer, liability for that breach is limited to a resupply of the goods or services in respect of which the breach occurred Online Banking, Mobile Banking and Telephone Banking a. Online Banking Online Banking is a service which enables you or an Authorised User to access and/or transact on your Account over the internet. b. Mobile Banking When it becomes available for your Account, Mobile Banking will be a service that enables you or an Authorised User to access and/or transact on your Account, using a Mobile Device with internet connectivity. Mobile Banking will be available to you by downloading Macquarie s Banking App to your Mobile Device. Full Mobile Banking functionality may not be available for your Account as at the date of this Further Information Guide. c. Telephone Banking Telephone Banking is a service which enables you or an Authorised User to access and/or transact on your Account via a touch tone telephone Access To access Online Banking or Mobile Banking, you or an Authorised User will need a Macquarie ID and Password. To access Telephone Banking, you or an Authorised User will need a Macquarie ID and a Telephone PIN (TPIN). a. Online Banking For Online Banking, you and each Authorised User will either be required to set your own Password or change a temporary Password that we send you. There may be times when Online Banking is unavailable from some computers and devices, for example, due to hardware or software restrictions or problems with internet connectivity. You and your Authorised Users are responsible for obtaining access to Online Banking. Specifically, you and your Authorised Users are responsible for all equipment necessary to access Online Banking. The system requirements to access Online Banking are set out in the Important Information Statement (available online). b. Mobile Banking To first access Mobile Banking you or an Authorised User will need to use a Macquarie ID and Password. You and any Authorised User can then select a four digit PIN for your Mobile Device and use it in place of using a Macquarie ID and Password each time. c. Telephone Banking To access Telephone Banking (sometimes referred to as Macquarie PhoneLink) you or an Authorised User will need to call You or an Authorised User will then need to log on using a Macquarie ID and TPIN and follow the instructions given. d. Authorised User access Subject to clause 6, you may nominate another person to have access to your Account through Electronic Banking by completing the appropriate form (available online). Authorised Users may be able to view, or both view and transact on, your Accounts through Online Banking, Mobile Banking or Telephone Banking, using their own Login Details. You must ensure that Authorised Users comply with the terms of this clause 10 where they apply to them. You will be liable for any transaction made by an Authorised User within the authority you give to them. You may cancel the authority of an Authorised User in accordance with clause 6.9. e. Adviser Initiated Payments Subject to clause 6, you may enable an Authorised User to initiate a Payment from your Account, that will be completed on the successful input of a Secure Code provided verbally by you to them. You must ensure that Authorised Users comply with the terms of this clause 10 where they apply to them. You will be liable for any Payment made by an Authorised User where you have provided verbally to them the Secure Code that we sent you as a result of receipt by us of an initiated Payment request from an Authorised User Funds transfer You or an Authorised User may be able to transfer funds from your Account to another bank account through Electronic Banking. Enhanced security measures may be required for certain payments. See clause 10.7 for further details. a. Processing your instructions To make a funds transfer, you or an Authorised User will need the following information for the account you wish to transfer to: i. the account BSB ii. the account number, and iii. the account name. You or the Authorised User must select the account from which the payment will be made and may also elect to provide a reference description of the transaction. We may provide you with notification of funds transfer transactions. It is your responsibility to ensure that the address is kept up to date by telling us if you change it. Once a funds transfer instruction has been accepted by us, it cannot be cancelled except if it is a Scheduled Funds Transfer (please refer to the Macquarie Cash Management Account fees, limits and lodgement times). 10

11 b. Scheduled Funds Transfers You or an Authorised User can arrange to make a Scheduled Funds Transfer. A Scheduled Funds Transfer may not be processed for a number of reasons, including if, on the day the Scheduled Funds Transfer is due: there are insufficient cleared funds in the Account from which the payment is to be made, or the payment will cause the daily transaction limit for the Account to be exceeded. While we will use our best endeavours to make the requested Scheduled Funds Transfers, other than where we are required by law, we accept no responsibility for refusing or omitting to make all or any of the payments, for late payment, or for failing to follow your instructions. For scheduled processing times, please refer to the Macquarie Cash Management Account fees, limits and lodgement times. When providing instructions for any funds transfer, including any Scheduled Funds Transfer, it is your or the Authorised User s responsibility to ensure that the intended payee s account details are correct. We do not carry out checks to determine if the details provided in a funds transfer instruction are correct. For example, we do not check that the BSB and account numbers provided correspond with the account name of the payee. Accordingly, any error made in entering details may result in a payment being made to an unintended recipient and it may not be possible to recover the funds. However, if the funds transfer is a Pay Anyone Payment the mistaken internet payments procedures below apply. Instructions for a Scheduled Funds Transfer will remain in effect until they are revoked or otherwise terminated by you or us. The Scheduled Funds Transfer instructions may be automatically cancelled if three consecutive Scheduled Funds Transfers are dishonoured due to insufficient funds in your Account. If this occurs, we will notify you that your instructions have been cancelled. We will also charge to your Account any dishonour costs payable. When your Account is closed, instructions that have been given us in relation to Scheduled Funds Transfers are terminated and no previously Scheduled Funds Transfers from the Account will be processed. You can modify or cancel a Scheduled Funds Transfer by making the required change(s) in Electronic Banking by the relevant cut off time (please refer to the Macquarie Cash Management Account fees, limits and lodgement times for details of relevant cut off times) Mistaken payments A Pay Anyone Payment that is made by you or an Authorised User to an unintended recipient is referred to as a Mistaken Internet Payment. a. Mistaken Internet Payments made by you or an Authorised User You or your Authorised Users should report Mistaken Internet Payments by calling us as soon as possible as delays may impact on our ability to recover the funds on your behalf. We will need to collect information from you or an Authorised User that will allow us to investigate and determine whether a Mistaken Internet Payment has occurred. We will provide a reference number, or some other form of acknowledgement, which should be retained as evidence of the date and time of the report. If we are not satisfied that a Mistaken Internet Payment has occurred, we will not take further action and you will be liable for the loss arising from the payment. If we are satisfied that a Mistaken Internet Payment has occurred, we will send a request for the return of the funds to the ADI whose customer received the payment (known as the receiving ADI). Sending this request to the receiving ADI requires us to disclose information to that ADI about your Account and the Mistaken Internet Payment. If the receiving ADI is also satisfied that a Mistaken Internet Payment has occurred and there are sufficient funds available in the account of the unintended recipient, the receiving ADI will attempt to recover the funds and return them to us and we will credit them to the Account from which the payment was made. The following process will apply: where the Mistaken Internet Payment is reported to us within 10 Business Days after the payment is made, the receiving ADI is required to return the funds to us within 5 to 10 Business Days of receiving our request where the Mistaken Internet Payment is reported to us between 10 Business Days and 7 months after the payment is made, the receiving ADI will give the recipient 10 business day to establish that they are entitled to the funds, and if they do not, the receiving ADI will return the funds to us within 2 Business Days of the expiry of that period and where the Mistaken Internet Payment is reported to us more than 7 months after the payment is made, the receiving ADI will ask the recipient if they agree to the return the funds to us. If the receiving ADI is satisfied that a Mistaken Internet Payment has occurred but there are insufficient funds in the unintended recipient s account to refund the amount of the payment, the receiving ADI will use reasonable endeavours to obtain a refund for you (for example, by facilitating repayment of the funds by the recipient through instalments). If the receiving ADI is not satisfied that a Mistaken Internet Payment has occurred, it may (but it is not obliged to) seek the consent of the recipient to enable the return of funds to us. 11

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