Oklahoma. Licensing Information Handbook. May 1, Insurance Department. Register online at

Transcription

1 Oklahoma Insurance Department Licensing Information Handbook May 1, 2018 Register online at Published by Prometric Providing License Examinations for the State of Oklahoma Copyright 2018 Prometric LLC REVISED

2 Contents Introduction 1 A Message from the Oklahoma Insurance Department... 1 Overview of Licensing Process... 1 Oklahoma Licensing Requirements 4 For information on licensure, please contact: Oklahoma Insurance Department Five Corporate Plaza NW 56th Street, Suite Oklahoma City, OK (405) (800) (in-state only) License Requirements and Eligibility...4 Scheduling Your Exam 7 Scheduling Information 7 Reschedule and Cancellation If absent or late...7 Test Centers...7 Oklahoma...7 Test Centers...7 Holidays Emergency Closings Testing Accommodations...9 Preparing for Your Exam 11 Study Materials Practice Exams Taking Your Exam 12 Testing Process Question Types Experimental Questions Exam Results Appeals Process Oklahoma Examination for Casualty Adjustor- Only Oklahoma Examination for Crime & Fidelity Bonds Adjuster Oklahoma Examination for Crop and Hail-Adjuster Oklahoma Two Part Examination for Life Insurance Oklahoma Two Part Examination for Life, Accident & Health Insurance Oklahoma Two Part Examination for Property & Casualty Personal & Commercial. 27 Oklahoma Two Part Examination for Property & Casualty Personal Lines Does Not Include Commercial Oklahoma Examination for Property & Casualty Adjuster Motor Vehicle Damage Included Oklahoma Two Part Examination for Property- Personal and Commercial Oklahoma Two Part Examination for Property Adjuster Only with Motor Vehicle Included Oklahoma Two Part Examination for Title Producer Oklahoma Two Part Examination for Workers Compensation Adjusters Publications 36 Exam Registration Form 38 Credit Card Payment Form 39 Licensing Steps 16 Applying for Your License Exam Content Outlines 18 Oklahoma Two Part Examination for Accident & Health Insurance Oklahoma Examination for Aircraft Title Insurance Oklahoma Examination for Bail Bondsman Oklahoma Two Part Examination for Casualty- Personal & Commercial i

3 Introduction A Message from the Oklahoma Insurance Department The Oklahoma Insurance Department (OID) is responsible for enforcing the insurance-related laws of the state. We protect consumers by providing accurate, timely and informative insurance information. We promote a competitive marketplace and ensure solvency of the entities we regulate. We also regulate, license and educate insurance producers, adjusters, funeral home directors, bail bondsmen and real estate appraisers. OID has partnered with Prometric to develop, evaluate, maintain and revise insurance-related examinations for individuals seeking to obtain various insurance licenses in Oklahoma. Mission Statement To protect and enhance the financial security of Oklahoma and Oklahomans. Oklahoma Insurance Department Vision Our authoritative, efficient and professional staff will be the best at delivering responsive and innovative services to the public. Overview of Licensing Process This handbook provides information about the examination and licensing process for obtaining a resident insurance license. You should read this Licensing Handbook, including the examination content outlines prior to taking an exam. Licensing Process Follow these main steps if you are interested in obtaining an insurance license. 1. Read this handbook to learn about examination and licensing requirements. 2. Bail Bond only - Complete required 16 hours prelicensing education to become eligible to take the required examination. Applicants must present the two prelicensing certificates at the test site: BCE3 signed by the applicant and BCE4 signed by an officer of the Oklahoma Bondsman Association. Oklahoma requires that all Bail Bond candidates undergo a national criminal history record check as defined by 74 O.S , which will be handled by the Oklahoma Insurance Department. Refer to the OID Bail Bond webpage for instructions. 3. Schedule your exam. The easiest way to schedule is online at 4. Review the examination content outlines which can be found at the end of this document. The content outlines in this guide are the basis for the exams. 5. Present two forms of non-expired ID (Primary ID must be an official, nonexpired government-issued ID bearing both a signature and photo. Secondary ID must be imprinted with the candidate s name and must bear the candidates signature) and any required pre- license certificates or documentation required for line of authority to the test center. Certificates are only required for Bail Bondsman Exams, in addition to signed BCE3 and BCE4. 1

4 6. Apply for your license. Oklahoma requires insurance professionals to hold an active license prior to working in the industry. Passing the exam(s) is the first step to becoming licensed. You may not work until you have submitted an online application and the license has been issued. Refer to Applying for Your License on page 17 of this publication or access the OID webpage or for instructions. 2

5 To get answers that may not be provided in this handbook Visit our Website: PRODUCER/ADJUSTER LICENSING INFORMATION Oklahoma Insurance Department 3625 NW 56 th Street, Ste 100 Oklahoma City, OK Tel. Phone: (405) Website: BAIL BOND LICENSING INFORMATION Oklahoma Insurance Department 3625 NW 56 th Street, Ste 100 Oklahoma City, OK Phone: (405) Website: QUESTIONS ABOUT EXAMINATIONS Prometric Phone: (888) Fax: (800) TDD User: (800)

6 Oklahoma Licensing Requirements This section describes: The types of licenses that require prelicensing and/or an exam and their requirements. Prelicensing education requirements and exemptions. For information on licensure, please contact: Oklahoma Insurance Department Five Corporate Plaza 3625 NW 56th Street, Suite 100 Oklahoma City, OK (405) (800) (in-state only) License Requirements and Eligibility Candidates for an insurance professional examination must be at least eighteen (18) years old, and must be citizens of the United States (or must possess a valid visa or I-94 card). Note: Bail Bondsman candidates for a Bail Bond examination must be at least twenty-one (21) years old and must have a High School Diploma or GED. Bail Bondsman are required to complete 16 hours of prelicensing education prior to being eligible to take the examination. Candidates must present the two prelicensing certificates at the test site: BCE3 signed by the candidate and BCE4 signed by an officer of the Oklahoma Bondsman Association. Oklahoma requires that all Bail Bondsman candidates undergo a background check, which will be handled by the Oklahoma Insurance Department. 4

7 The OID requires examinations for the license types and lines of authority listed below. Each license granted is valid only for the line of authority named on the license. The basic requirements for each type of license are shown in this chart. License Type Lines of Authority Prelicensing Education Life/Accident & Health Required* Fingerprint-Criminal Background Check Life Agent/Producer Accident & Health Property & Casualty Personal and Commercial Property & Casualty Personal Casualty Personal & Commercial NONE NONE Property Personal & Commercial CSR Life/Accident & Health CSR Life CSR Accident & Health CSR CSR P&C Personal & Commercial CSR P&C Personal NONE NONE Title Aircraft Title Adjuster P&C (including Motor Vehicle) Adjuster Property (including Motor Vehicle) Adjuster Adjuster Crime and Fidelity Bonds NONE NONE Adjuster Crop & Hail Adjuster Workers Compensation Adjuster Casualty Bail Bond Bail Bondsman 16 hours of prelicensing education. Candidates must present the two prelicensing certificates at the test site: BCE3 signed by the applicant and BCE4 signed by an officer of the Oklahoma Bondsman Association. Background investigation conducted by the Oklahoma Insurance Department. OSBI and FBI criminal history check. 5

8 Bail Bond Applicants The prelicensing education is not a preparatory course for passing the examination. You must successfully complete the prelicensing education requirement and pass the corresponding prelicensing proctored exam. Per B Prelicensing courses offered by the Oklahoma Bondsman Association. License Type Required Education Additional Self-Study - (classroom & self-study) Requirements Bail Bond Classroom Prelicensing education Prelicensing Education Completion Certificate You must present a certificate of completion of the required prelicensing education to the test center in order to test, if required. Failure to do so will cause you to be turned away and your fee will be forfeited. Certificates are valid for one (1) year from date of issuance. This certificate can be presented in the form of a faxed copy, electronic version, or paper copy only. Altered certificates will not be accepted. If you have not passed your exam and applied within the one year of completing your prelicensing education, you will be required to retake the prelicensing education course per OAC 365:

9 Scheduling Your Exam Registering and Scheduling Information Online Prometric provides computerized testing through its multistate testing network. You may take the exam at any Prometric test center in the United States. Follow the instructions here to register and schedule an appointment. Schedule online it saves time and it s easy! You can easily schedule your exam online at any time using our Internet Registration Service by going to: Click on Create or Login to Your Account to register. Click on Schedule Your Test and follow the prompts. 7

10 By fax or mail You may fax the completed Exam Registration Form found at the end of this handbook to Prometric at (800) You must also include the completed Credit Card Payment Form (Visa, MasterCard or American Express). The cardholder s signature must be on the form. OR You may mail the completed Exam Registration Form and the appropriate exam fee to the address on the form. When registering by mail, you may pay the exam fee by Visa, MasterCard or American Express. Personal checks and cash are not accepted. If paying by credit card, you must also include the completed Credit Card Payment Form (Visa, MasterCard or American Express). The cardholder s signature must be on the form. By phone If you are unable to schedule online, you may schedule the examination by calling between 8 a.m. and 9 p.m. (Eastern Time), Monday through Friday, and between 10 a.m. and 3 p.m. (Eastern Time), Saturday and Sunday. Please have your exam information and credit card information for payment available. Reschedule and Cancellation To reschedule your existing exam appointment, you must contact Prometric 24 hours prior to the exam appointment date in order to avoid forfeiting your exam fee. To cancel your existing exam appointment, you must contact Prometric either through our toll-free number or by visiting at 24 hours prior to your scheduled exam appointment in order to avoid forfeiting your original exam fee. After you cancel your exam, you must initiate a refund by going to and completing the refund form. Prometric will review refund requests and decisions to you within 7-10 business days of receipt unless further research and/or documentation are required. Prometric reserves the right to request documentation to support any illness or emergency claim. Refund requests made via phone will not be accepted. If you change or cancel your appointment without proper notice, you will forfeit your examination fee(s). If absent or late for your appointment If you miss your appointment or arrive late and are not allowed to test, you will forfeit your exam fee(s). Test Centers You may take the exam at any Prometric test center in the United States. Test center locations are subject to change. Be sure to verify the address and directions to the test center before you leave for the exam. Oklahoma Test Centers Test centers that might be most convenient in Oklahoma include: (For a list of ALL Prometric test sites, please visit 8

11 Oklahoma City 3545 NW 58th Street Oklahoma City, OK Test Sites Tulsa 3015 E. Skelly Drive Tulsa, OK McAlester 109 E. Washington McAlester, OK Woodward 2315 Downs Avenue, Suite 350 Woodward, OK Lawton 1 SW 11th Street Lawton, OK Fort Smith, AR 2409 S. 56th Street Fort Smith, AR Texarkana, AR 4425 Jefferson Avenue Texarkana, AR Pittsburg, KS 1701 S. Broadway Pittsburg, KS Holidays Testing generally does not occur on federal holidays. Additional state holidays may be observed in the state where you schedule the exam appointment. Emergency Closings Severe weather or an emergency could require canceling scheduled exams. If this occurs, Prometric will attempt to contact you by phone; however, you may check for testing site closures by checking our website at or calling Prometric at (866) If the site is closed, the exam will be rescheduled without a rescheduling fee. If a test center is open for testing and you choose not to appear for the appointment, you will forfeit the exam fee and must reschedule and pay another exam fee. Testing Accommodations ADA Accommodation. Reasonable testing accommodations are provided to allow candidates with documented disabilities recognized under the ADA an opportunity to demonstrate their skills and knowledge. Prometric makes every effort to provide reasonable testing accommodations that enable all test takers to take examinations. If you require testing accommodations under the Americans with Disabilities Act (ADA), please complete and submit a Testing Accommodation Request Form online at test-takers/prepare-fortest-day/pages/arrange-testing-accommodations.aspx, or contact Prometric at (888) to obtain an Accommodation Request Form. Professional documentation of the disability must be submitted with the Accommodation Request Form to aid Prometric in determining the appropriate testing accommodations. Thirty days advance notice is required for all testing arrangements. There is no additional charge for these accommodations. ESL Accommodation. All examinations are given in English. If English is not your primary language, you may qualify for additional time for the test by requesting an ESL Authorization from Prometric. To request an ESL authorization, please submit: A personal letter requesting the authorization; and A letter from the English instructor or sponsoring company (on company letterhead) certifying that English is not your primary language. 9

12 Please fax documents to and allow three (3) days for processing. If your request is approved, Prometric may extend the time limit on your examination to time-and-one-half or 150% of the normal time limit. Prometric will inform you by mail whether your request for accommodation is approved. You should not schedule your exam until you have received the confirmation . Exams scheduled before the ESL request has been approved will not include extra time. 10

13 Preparing for Your Exam Being well prepared can help you pass the exam and save time and possibly money spent retaking it. This section contains: Information about study materials. An overview of the exam content outlines. Practice Exams. Study Materials The exam for each type of license consists of questions that test knowledge of topical areas listed in the content outline for that exam. An overview of each exam content outline appears at the end of this handbook. You can view a complete outline specific to your exam online at Producer / Adjuster The producer and adjuster licensing exams are based on the latest version of the Kaplan Study Guides. You may order the study guides from the OID and selfstudy. Some applicants prefer to complete an exam preparation course which will include study material that may or may not be the Kaplan material available at the OID. Access the OID webpage at then click on LICENSE EXAM. Note Do not schedule your exam until you are familiar with all subject areas in the applicable content outline. Practice Exams To take a practice exam, select or copy link below to your browser: While practice exams contain general, non-state specific insurance questions, they are created in the same format and use the same question types as the actual licensure exams. Practice exams are designed to help you become familiar with the computer-based testing process. During the practice exam, you will get immediate feedback to correct and incorrect responses, as well as overall feedback at the end of the session just as you would during the actual exam. Practice exams are available for: (LIPA) Life Insurance Producer/Agent Practice Exam in English only (HIPA) Health Insurance Producer/Agent Practice Exam in English only (PIPA) Property & Casualty Insurance Producer Practice Exam in English only There is no cost to take Prometric Practice Exams! 11

14 Taking Your Exam Knowing what to expect when taking the exam may help you prepare for it. This section contains: An overview of the testing process. Regulations that will be enforced at the testing center. Information about the types of questions on the exam. A guide to understanding the exam results. Information about appeals. Testing Process The exam will be administered by computer but you do not need any computer experience or typing skill to take the exam. Arrival. You should arrive at least 30 minutes before the scheduled exam appointment This allows time for you to sign in and for staff to verify your identification and complete all security checks. Bail Bond Prelicensing Education Certificate The licensing education certificate is required for Bail Bond as well as the completed BCE3 signed by the applicant and BCE4 signed by an officer of the Oklahoma Bondsman Association. Identification required. You must provide 2 forms of identification. Primary ID presented must be an official, non-expired government-issued ID bearing both a signature and photo. Secondary ID presented must be imprinted with the candidate s name and must bear the candidate s signature. Acceptable forms of Primary ID may include: Driver s license State or government-issued ID Passport Acceptable forms of Secondary ID may include: Credit card School ID All identification provided must match the name on the Examination Registration Form and your Registration Confirmation Notice. Important Failure to provide appropriate identification at the time of the exam is identification listed above, contact Prometric before scheduling the appointment to considered a missed appointment. As a result, you will be required to pay another full examination fee before making another appointment. If you cannot provide the arrange an alternative way to meet this requirement. 12

15 Test Center Regulations Copyrighted questions. All test questions are the property of Prometric and are protected by copyright. Federal law provides severe civil and criminal penalties for the unauthorized reproduction, distribution, or exhibition of copyrighted materials. 1 While in the test center, you will be continuously monitored by video. During your examination, you will also be monitored by physical walk-throughs and through an observation window. All testing sessions are video and audio recorded. 2 You must present valid (unexpired) and acceptable ID(s) in order to take your test. (See Identification required in the previous section.) 3 You will be scanned with a metal detector wand prior to every entry into the test room. If you refuse, you cannot test. 4 You will be required to raise your pants legs above your ankles, empty and turn all pockets inside-out and raise shirt sleeves above your wrists prior to every entry into the test room. 5 If you are wearing eyeglasses, you will be required to remove them for visual inspection to ensure they don t contain a recording device. Large jewelry items must be stored in your locker due to concerns over concealed recording devices. 6 You must sign the test center roster each time you leave the test room. You must also sign back in and show your ID to the Test Center Administrator (TCA) in order to re-enter the test room. 7 You are prohibited from communicating, publishing, reproducing, or transmitting any part of your test, in any form or by any means, verbal or written, for any purpose. 8 You must not talk to other candidates or refer to their screens, testing materials, or written notes in the test room. 9 You must not use written notes, published materials, or other testing aids. 10 You are allowed to bring soft ear plugs or center-supplied tissues into the test room. 11 Any clothing or jewelry items allowed to be worn in the test room must remain on your person at all times. Removed clothing or jewelry items must be stored in your locker. 12 You must not bring any personal/unauthorized items into the testing room. Such items include but are not limited to outerwear, hats, food, drinks, purses, briefcases, notebooks, pagers, watches, cellular telephones, recording devices, and photographic equipment. Weapons are not allowed at any Prometric test center. You will be asked to empty and turn your pockets inside out prior to every entry into the test room to confirm that you have no prohibited items. 13 You must return all materials issued to you by the test center administrator (TCA) at the end of your test. 14 You are not allowed to use any electronic device or phone during breaks. 15 If you have a medical condition that may require you to access food or medicine during your exam session, you must store those items separately from other items you place in the test center locker. You must inform the TCA before you retrieve the food or medicine, and the TCA will observe you obtaining the item from the locker. You are not allowed to access any item other than food or medicine needed for a medical reason. 16 You must conduct yourself in a civil manner at all times when on the premises of the test center. Exhibiting abusive behavior towards the TCA or any other staff member of the test center may result in examination disqualification and criminal prosecution. 13

16 Failure to follow any of these security procedures may result in the disqualification of the examination. Prometric reserves the right to audio and videotape any examination session. For more information on Prometric test center regulations, please visit: Please note: Test center administrators are not allowed to answer any questions pertaining to the exam content. If you do not understand a question on the examination, you should answer the question to the best of your ability. Question Types Question Formats Format 1 Direct question Format 2 Incomplete sentence Format 3 All of the following except The examination contains four-option multiple-choice questions. These questions are designed to be as clear and concise as possible while testing knowledge and comprehension of insurance concepts as well as the application of the insurance concepts. The design of the exam ensures that those who possess the required knowledge of the specific insurance line of authority being tested should perform well on the examination for which they prepared. Three different multiple-choice formats are used. Each format is shown in the following examples. An asterisk (*) indicates the correct answer in each sample question. Which one of the following is a type of health insurance policy designed to replace the wages of an insured that is unable to work due to an accident or sickness? * 1. Disability Income Insurance Policy 2. Employer-Sponsored Group Major Medical Policy 3. Hospital Expense Insurance Policy 4. Special Risk Policy Benefits under workers compensation insurance are payable: 1. For bodily injury that is accidental or intentional * 2. Regardless of the liability of the employer 3. Unless safety rules are violated 4. Up to a maximum of 30 percent of weekly wages A life insurance policy may include provisions that do all of the following EXCEPT: 1. Restrict coverage if death is caused by suicide 2. Require evidence of insurability to reinstate coverage * 3. Extend the contestable period beyond two years 4. Adjust proceeds if the insured s age is misstated on the application 14

17 Experimental Questions The examination may include some experimental questions that will not be scored. If present, they are distributed throughout the examination and will not be identified as such. These are used to gather statistical information on the questions before they are added to the examination as scored items. These experimental questions will not be counted for or against you in the final examination score. You will be helping us help future test takers by completing five (5) experimental test questions in your exam. We plan to use the experimental questions on future exams based on your performance. The questions will: be randomly distributed within your test. will not be counted in your final score. time spent on the question will not be deducted from your test time. Exam Results At the end of the exam, you will see a completion notice on screen. A copy of your score report will be ed to the address you provided at the time of scheduling. The report indicates the overall score and grade, including the numerical percentage of questions answered correctly and whether you passed or failed. The report also displays the correct percentage in each major section of the exam, as defined by the exam content outline. These section scores are shown to guide you, or your employer and/or trainer, about areas requiring additional preparation for retesting if you do not pass the exam. Even after you pass, you may want to focus on these areas as you begin to provide insurance products and services to the public. Duplicate score reports, please use our electronic score report portal to download or print duplicate copies of your candidate score report when or as needed. Please visit You will be required to enter the confirmation number of your exam and your last name to complete this task. Appeals Process Prometric s goal is to provide a quality examination and a pleasant testing experience for every candidate. If you would like to submit an appeal concerning examination content, registration, scheduling or test administration (testing site procedures, equipment, personnel, etc.), please submit an appeal by visiting and clicking on Request an Appeal. Once the form has been submitted, you will receive an response within 20 days indicating whether your appeal has been approved. 15

18 Licensing Steps Approval of an application depends on the review and approval of all license application requirements. This section contains information about: Applying for your license. Application Questions. Applying for Your License Successful completion and passing the examination does not eliminate the requirement to APPLY for the license: You must apply and be issued an Oklahoma insurance license in order to sell, solicit, or negotiate (or adjust) insurance in the state of Oklahoma. Oklahoma uses NIPR database system for processing license applications. You can call NIPR should you need assistance with the online application. After you have passed your exam: 1. Wait 3 business days for your exam results to be transmitted to NIPR/SBS and the State. 2. Access OID webpage and submit your online application: Submit your producer or adjuster application at then click on the blue NEW APPLICATION button. Follow the online instructions. Submit your Bail bond application at and follow the instructions provided under Licensee Online Tools in the red box. We recommend that you bookmark our webpage so you can service your license after it has been issued. READ ALL OF THE INSTRUCTIONS ON THE APPLICATION WEBPAGE. INCOMPLETE APPLICATIONS WILL CAUSE DELAYS AND MAY BE REJECTED BY THE OID WITHOUT A REFUND. 3. Submitting an application does not mean that a license was approved or issued. You will be notified (at the contact address entered on the application) when the application is approved or if the OID needs additional information. Producers/adjusters allow adequate time processing. Bail Bond applicants should allow 60 days for processing. 4. Access our webpage (see item #2) and view the online tools available to you. You can check the status of your license, print your license, learn about CE requirements and view our CE course catalog. You alone are responsible for maintaining your license and keeping your information current with the OID. Utilize these tools to expedite service and perform basic maintenance. Call or the OID Licensing Division only if your answer has not been addressed on our webpage. 16

19 5. Print your license. The OID is environmentally conscious and strives to maintain a paperless office. You will not receive a copy of your license from the OID, by mail. Please print a copy of your license using the tools available on our webpage. 6. Plan for the future. Everything needed to manage your new license is on the OID s webpage. Licensees must meet their CE requirement prior to submitting a renewal application to the OID. Remember, individuals can only work as an insurance professional if their license is in ACTIVE status. 17

20 Exam Content Outlines The following outlines give an overview of the content of each of the Oklahoma insurance examinations. Each examination will include questions on the subjects contained in the outline. The percentages indicate the relative weight assigned to each section of the examination. For example, 10 percent means that 10 questions will be drawn on a 100-question exam and 15 will be drawn on a 150-question exam. An outline that includes more descriptive subsections for your exam is available online at Oklahoma Two Part Examination for Accident & Health Insurance 75 General questions 25 State Specific questions 2.5 hour time limit State Specific Portion 1. Licensing (6 Appointment Procedures 36 O.S Change of Address 36 O.S (F) Disciplinary Actions 36 O.S , Maintenance (including CE) 36 O.S , ; ; Reg. 365: Process 36 O.S , Purpose 36 O.S Qualifications 36 O.S , Types of Licensees 36 O.S , , , , State Insurance Statutes, Rules, and Regulations (19 Capacity to Contract for Insurance - Minors 36 O.S. 3606(B) Credit Life, Accident, and Health Reg: 365: through Domestic, Foreign, and Alien Insurers 36 O.S Eligibility Requirements 36 O.S Examination of Books and Records 36 O.S (E) Fair Credit Reporting Act 36 O.S Fraternal Benefit Society 36 O.S Fraud and False Statements 36 O.S Insurance Commissioner General Duties and Powers 36 O.S. 302, 307, 309.2, 361, 907, 1209, , , , , ; Reg. 365: 1-1-2, 1-1-3, 1-1-4, Insurance Information and Privacy Protection Reg. 365: Life and Health Insurance Guaranty Association Act 36 O.S Mandated or Required Benefits 36 O.S. 6060, , , , Mandated or Required Offers 36 O.S. 1162, 7003 Marketing/Advertising Practices Reg. 365: , Medicare Supplement Reg. 365: Mutual Insurers 36 O.S Other Requirements 36 O.S Payment or Acceptance of Commission 36 O.S. 1111, O.S. 3629, 4805 Small Employer Health Insurance 36 O.S. 6512, 6513, 6515, 6519, 6527 State Specific Definitions 36 O.S. 105, 602, 901.2, , , Stock Insurers 36 O.S Suitability 36 O.S. 4429; 365: , Reg. 365: Unfair Claims Settlement Practices Act 36 O.S Unfair Trade Practices 36 O.S Rebating and Inducements 36 O.S. 1204(8) and 1204(10) Defamation 36 O.S. 1204(3) Twisting 36 O.S. 1204(1)

21 General Portion 3 Provisions, Options, Exclusions, Riders, Clauses, And Right (32 Mandatory Provisions Entire Contract Time Limit on Certain Defenses Grace Period Reinstatement Notice of Claim Claim Forms Time of Payment of Claims Payment of Claims Legal Actions Change of Beneficiary Continuation and Extension of Benefits Preexisting Conditions Policy Provisions and Options Entire Contract Insuring Clause Free Look Consideration Clause Owner's Rights Beneficiary Designations Primary and Contingent Revocable and Irrevocable Common Disaster Premium Payment Modes Automatic Premium Loan Reinstatement Nonforfeiture Options Misstatement of Age Fraud Other Provisions and Clauses Probationary Period Elimination Period Coinsurance Deductibles Copayment Policy Exclusions Policy Riders Waiver of Premium Accidental Death and/or Accidental Death and Dismemberment Rights of Renewability Non-cancellable Cancellable Guaranteed Renewable COBRA HIPAA 4 Underwriting (10 Completing the Application Required Signatures Collecting the Initial Premium and Issuing the Receipt Delivering the Policy When Coverage Begins Insurable Interest Medical Information and Consumer Reports Sales Practices 5 Considerations in Replacing Insurance (3 State Replacement Requirements 6 Types of Health Providers and Products (20 Limited Benefit Plans Specified Disease (cancer, heart) Hospital Confinement Indemnity Major Medical HMOs PPOs MEWAs Group Health Plans Credit Disability Policy Disability Income Dental 7 Medicare (5 Medicare Advantage (Part C) Part D Medicare Supplement Plans 8 Long-Term Care (LTC) Policies (5 Deductibility of Premiums for LTC Insurance for State Income Tax Purposes Renewal Features Sales Requirements Minimum Standards Coverage Selections Suitability Oklahoma Examination for Aircraft Title Insurance 35 General questions 1 hour time limit 1. State Insurance Statutes, Rules, and Regulations (9 Definitions 36 O.S , Duly Certified Abstract Statutory Requirements 36 O.S ; Reg. 365: , Countersigning of Policies Opinion of Title Preparation of Abstract Payment or Acceptance of Commission 36 O.S Rebating 36 O.S. 1204(8) Examination of Books and Records 36 O.S (E) Insurance Commissioner General Duties and Powers 36 O.S. 302, 307, 309.2, 1209, , Maintenance (including CE) 19

22 36 O.S ; Reg. 365: Conveyances (8 3. FAA Procedures with Respect to Conveyances (4 4. Registration of Aircraft (4 5. Cape Town Treaty ( Governing Law (2 7. Money Laundering ( Money Transmission (2 Oklahoma Examination for Bail Bondsman 100 questions 2 hour time limit Bondsman Statute and Regulation 59 O.S et seq; Reg. 365: et seq; Reg 365: Fraud and False Statements 59 O.S. 1310(A)(3)(6) State Specific Definitions 59 O.S. 1301(B); Reg. 365:25-5-2; Reg 365: Forfeitures 59 O.S Insurance Commissioner General Duties and Powers 59 O.S Surrender Prior to Breach 59 O.S. 1327, 1328, 1329 Surrender After Forfeiture 59 O.S. 1328, 1332(C) When is a Bond Perfected? 59 O.S. 1301(B)(12); Reg. 365: Penalties versus Violations 59 O.S. 1310(A)(B); Reg 365: May versus Shall Forfeiture Misdemeanor/Felony Arraignment Preliminary Hearing Pleas Exoneration Extradition Power of Attorney Premium Appearance Bond Lines/Qualifications of Bondsman Indemnitor Collateral Remitter Oklahoma Two Part Examination for Casualty- Personal & Commercial 56 General questions 19 State Specific questions 2 hour time limit State Specific Portion 1 Licensing (12 3. Trade Practices (25 Maintenance (including CE) Appointment and Cancellation 59 O.S. 1308, 59 O.S ; Reg. 365: 25- Prohibited Practices 5-1 thru 9; Reg. Solicitation 365: Sharing Premium Disciplinary Actions Recommending an Attorney 59 O.S. 1310, 1311 Requirements and Prohibitions 59 O.S. 1305, 1306, 1308, , 1315 Type of Qualifications 59 O.S. 1301(B), State Insurance Statutes, Rules, and Regulations (43 Examination of Books and Records 59 O.S. 1314(C);Reg. 365: Misappropriation or Conversion of Money or Property belonging to Co-Signor(s) Monthly Reports Licensee Responsibilities Fiduciary Responsibilities Travel Expenses/Fugitive Potential Liabilities Ongoing Liability after Cancellation 4. Definitions ( Licensing (3 Appointment Procedures 36 O.S Change of Address 36 O.S (F) Disciplinary Actions 36 O.S , Maintenance (including CE) 36 O.S , ; ; Reg. 365: Process 36 O.S , Purpose 36 O.S Qualifications 36 O.S , Types of Licensees

23 36 O.S , , , , State Insurance Statutes, Rules, and Regulations (11 Binders 36 O.S Cancellation and Nonrenewal 36 O.S. 940, 943, , 3622, 3639, Domestic, Foreign, and Alien Insurers 36 O.S Examination of Books and Records 36 O.S (E) Fair Credit Reporting Act 36 O.S Fraud and False Statements 36 O.S Inducements 36 O.S. 1204(10) Insurance Commissioner General Duties and Powers 36 O.S. 302, 307, 309.2, 361, 907, 1209, , , , , ; Reg. 365: 1-1-2, 1-1-3, 1-1-4, Insurance Information and Privacy Protection Reg. 365: Mutual Insurers 36 O.S Payment or Acceptance of Commission 36 O.S. 1111, O.S. 3629, 4805 Property and Casualty Insurance Guaranty Association 36 O.S. 1109, 2002, 2003 State Specific Definitions 36 O.S. 105, 602, 901.2, , , Stock Insurers 36 O.S Unfair Claims Settlement Practices Act 36 O.S Unfair Trade Practices 36 O.S Rebating and Inducements 36 O.S. 1204(8) and 1204(10) Defamation 36 O.S. 1204(3) Twisting 36 O.S. 1204(1) 3. State Automobile Insurance Laws (3 Cancellation/Nonrenewal 36 O.S. 940, 941, 943, , ; 47 O.S , 7-324; Reg. 365: State Automobile Insurance Plans 36 O.S State Required Minimum Limits of Liability 36 O.S , 941.2, , 3636; 47 O.S Uninsured/Underinsured Motorist 36 O.S. 3636, State Workers' Compensation (2 85A O.S. 2(18), 65(D)(1), 50(B), 2(18)(b)(7) General Portion 5. Types of Personal Casualty Policies and Related Terms (6 items) Personal Automobile Liability Medical Payments Physical Damage (Collision and Other Than Collision) Uninsured/Underinsured Motorist Who is an Insured? Types of Auto Owned Temporary Substitute Umbrella/Excess Liability 6. Types of Commercial Casualty Policies, Bonds, and Related Terms (30 items) Commercial General Liability Basic Hazards Premises and Operations Products and Completed Operations Independent Contractors Contractual Commercial General Liability Coverage Forms Coverage A: Bodily Injury and Property Damage Liability Occurrence Coverage B: Personal Injury and Advertising Injury Coverage C: Medical Payments Who is an Insured? Limits Definitions Owners and Contractors Protective Liability Business (Commercial) Automobile Liability Medical Payments Physical Damage Uninsured/Underinsured Motorist Who is an Insured? Types of Autos Owned Non-owned Hired Temporary Substitute Garage Coverage Form, including Garage Keepers Insurance Workers Compensation Insurance 21

24 Standard Policy Concepts Work-Related vs. Non- Work-Related Other States' Insurance Surety Bonds Professional Liability Errors and Omissions Directors and Officers Umbrella/Excess Liability Employment Practices Liability Insurance (EPLI) 7. Casualty Insurance Terms and Related Concepts (13 items) Risk Hazard Indemnity Insurable Interest Actual Cash Value (ACV) Negligence Liability Accident Occurrence Binders Warranties Representations Concealment Bodily Injury Liability Property Damage Liability Personal Injury Liability Limits of Liability Insured Contract Certificate of Insurance Underwriting General Concepts 8. Casualty Policy Provisions and Contract Law (7 items) Declarations Insuring Agreement Conditions Exclusions Definition of the Insured Duties of the Insured Duties of the Insured after a Loss Cancellation and Nonrenewal Provisions Notice of Claim Other Insurance Provisions Subrogation Claims Made Form Salvage Limitations Elements of a Contract Obligations of the Insurer Endorsements Oklahoma Examination for Casualty Adjustor- Only 35 questions 1 hour time limit 1. Licensing (3 Change of Address 36 O.S Disciplinary Actions 36 O.S. 6219, 6220 Maintenance (including CE) 36 O.S. 6217; 36 O.S. 6205; Reg. 365: (a) Qualifications 36 O.S Types of Licensees 36 O.S. 6202, , 6205, 6207, State Insurance Statutes, Rules, and Regulations (5 Binders 36 O.S Cancellation and Nonrenewal 36 O.S. 940, 941, 943, 996.1, 3639, Insurance Commissioner General Duties and Powers 36 O.S. 307, 309.2, 361, 907, 1205, 1209, 6219, O.S. 3629, 4805 Property and Casualty Insurance Guaranty Association 36 O.S. 2002, 2003 State-Specific Definitions 36 O.S. 105, 602, , , 2003, 2004; 47 O.S , 324 Unfair Claims Settlement Practices Act 36 O.S Unfair Trade Practices 36 O.S State Workers' Compensation (1 Item) 85A O.S. 2(9), 2(18)(b)(1) (2)(4)(7)&(11), 65(D)(1), 50(B), 45(A)(1), 47(C) (1)&(5), 45, Insurance Terms and Related Concepts (5 Insurance Insurable Interest Risk Hazard Peril Loss Proximate Cause Indemnity Limits of Liability Coinsurance/Insurance to Value 5. Policy Provisions and Contract Law (6 Definition of the Insured Duties of the Insured Cancellation and Nonrenewal Provisions Notice of Claim Subrogation Uninsured/Underinsured Motorist Personal Automobile and Business Automobile 22

25 Homeowners (HO Forms) Personal Liability 6. Types of Commercial Casualty Policies, Bonds and Related Terms (15 Commercial General Liability Basic Hazards Commercial General Liability Coverage Forms Owners and Contractors Protective Liability Surety Bonds Professional Liability Errors and Omissions Directors and Officers Umbrella/Excess Liability Negligence Oklahoma Examination for Crime & Fidelity Bonds Adjuster 35 questions 1 hour time limit 1. Licensing (3 Change of Address 36 O.S Disciplinary Actions 36 O.S. 6219, 6220 Maintenance (including CE) 36 O.S. 6217; 36 O.S. 6205; Reg. 365: (a) Qualifications 36 O.S Types of Licensees 36 O.S. 6202, , 6205, 6207, State Insurance Statutes, Rules, and Regulations (6 Binders 36 O.S Cancellation and Nonrenewal 36 O.S. 940, 941, 943, 996.1, 3639, Insurance Commissioner General Duties and Powers 36 O.S. 307, 309.2, 361, 907, 1205, 1209, 6219, O.S. 3629, 4805 Property and Casualty Insurance Guaranty Association 36 O.S. 2002, 2003 State Specific Definitions 36 O.S. 105, 602, , , 2003, 2004; 47 O.S , 324 Unfair Claims Settlement Practices Act 36 O.S Unfair Trade Practices 36.S Insurance Terms and Related Concepts (8 Insurance Insurable Interest Risk Hazard Peril Loss Proximate Cause Indemnity Limits of Liability 4. Crime and Fidelity Bonds (11 Crime Bonds Theft, Disappearance, and Destruction Robbery and Safe Burglary Premises Burglary Custodian Messenger Guard or Watchperson Purpose and Type of Fidelity Bonds Individual Schedule Blanket 5. Policy Provisions and Contract Law (7 General Contract Knowledge Definitions Parties of a Contract Terms of Obligation Duties of the Insured Oklahoma Examination for Crop and Hail- Adjuster 35 questions 1 hour time limit 1. Licensing (3 Change of Address 36 O.S Disciplinary Actions 36 O.S. 6219, 6220 Maintenance (including CE) 36 O.S. 6217; 36 O.S. 6205; Reg. 365: (a) Qualifications 36 O.S Types of Licensees 36 O.S. 6202, , 6205, 6207, State Insurance Statutes, Rules, and Regulations (6 Binders 36 O.S Cancellation and Nonrenewal 36 O.S. 940, 941, 943, 996.1, 3639, Insurance Commissioner General Duties and Powers 36 O.S. 307, 309.2, 361, 907, 1205, 1209, 6219, O.S. 3629, 4805 Property and Casualty Insurance Guaranty Association 36 O.S. 2002, 2003 State Specific Definitions 36 O.S. 105, 602, , , 2003, 2004; 47 O.S , 324 Unfair Claims Settlement Practices Act 36 O.S Unfair Trade Practices 36 O.S Crop-Hail Insurance (13 23

26 Eligibility Insurable Interest Application Declarations Section Required Information Provision for Company Rejection Insurance Period Effective Date Expiration Cancellation Perils Insured Against Exclusions Limits of Coverage Insurable Value Percentage Plan Deductibles Reduction of Insurance Loss Payment Crop-Hail Other Provisions Replanting Clause Acreage Variation Transit Coverage Fire Department Service Charge Pro Rata Liability Clause Fire and Lightning Coverage Catastrophe Loss Award Assignment Claim Settlement Notice of Loss Insured's Duties after Loss Appraisal/Arbitration Companion Plan Hail 4. Multiple Peril Crop Insurance (MPCI) (13 Common Crop Provisions Eligibility Insureds Insurable Crops Special Provisions Yield Guarantee Actual Production History (APH) Assigned Yield Transitional Yield Coverage Level Group Risk Plan Units Production Reporting Acreage Reporting Insurance Period Continuous Cancellation Termination Multiple Peril Policy Provisions Price Election Optional Units High Risk Land Exclusion Hail/Fire Exclusion Replanting Provisions Late Planting Coverage Prevented Planting Coverage Transfer of Coverage Assignment of Indemnity Priorities of Conflicts between Provisions Duties After Loss Insured Insurer Covered Causes of Loss Administrative Fees Application Concealment, Misrepresentation, or Fraud Subrogation Oklahoma Two-Part Examination for Life Insurance 75 General questions 25 State Specific questions 2.5 hour time limit State Specific Portion 1. Licensing (6 Appointment Procedures 36 O.S Change of Address 36 O.S (F) Disciplinary Actions 36 O.S , Maintenance (including CE) 36 O.S , ; ; Reg. 365: Process 36 O.S , Purpose 36 O.S Qualifications 36 O.S , Types of Licensees 36 O.S , , , , State Insurance Statutes, Rules, and Regulations (19 Accelerated Benefits Reg. 365: Capacity to Contract for Insurance - Minors 36 O.S. 3606(B) Credit Life, Accident, and Health Reg: 365: through Domestic, Foreign, and Alien Insurers 36 O.S Examination of Books and Records 36 O.S (E) Fair Credit Reporting Act 36 O.S Fraternal Benefit Society 36 O.S Fraud and False Statements 36 O.S Insurance Commissioner General Duties and Powers 36 O.S. 302, 307, 309.2, 361, 907, 1209, , , , , ; Reg. 365: 1-1-2, 1-1-3, 1-1-4, Insurance Information and Privacy Protection Reg. 365: Life and Health Insurance Guaranty Association Act 36 O.S Life Insurance and Annuities 36 O.S. 4008(A), 4034(G) Mutual Insurers 36 O.S Payment or Acceptance of Commission 36 O.S. 1111, O.S. 3629, 4805 Standard Nonforfeiture Law 36 O.S. 4029, 4030 State Specific Definitions 36 O.S. 105, 602, 901.2, , , Stock Insurers 24

27 36 O.S Unfair Claims Settlement Practices Act 36 O.S Unfair Trade Practices 36 O.S Rebating and Inducements 36 O.S. 1204(8) and 1204(10) Defamation 36 O.S. 1204(3) Twisting 36 O.S. 1204(1) General Portion 3. Provisions, Options, Exclusions, Riders, Clauses, And Rights (28 Policy Provisions and Options Entire Contract Insuring Clause Free Look Consideration Clause Owner's Rights Beneficiary Designations Primary and Contingent Revocable and Irrevocable Common Disaster Premium Payment Modes Automatic Premium Loan Reinstatement Policy Loans, Withdrawals, Partial Surrenders Nonforfeiture Options Dividends and Dividend Options Incontestability Assignments Suicide Misstatement of Age Settlement Options Fraud Policy Exclusions Policy Riders Waiver of Premium Guaranteed Insurability Pay or Benefit Accidental Death and/or Accidental Death and Dismemberment Accelerated Benefits Rights of Renewability Cancellable 4. Life Products (25 Whole Life - Stock/Mutual Term Universal Life Endowment Joint Life Survivorship Annuities Fixed Equity Variable Annuity Variable Life Group Life Viatical Settlement 5. Underwriting (20 Completing the Application Required Signatures Collecting the Initial Premium and Issuing the Receipt Delivering the Policy When Coverage Begins Insurable Interest Medical Information and Consumer Reports Sales Practices 6. Considerations in Replacing Insurance (2 State Replacement Requirements Oklahoma Two Part Examination for Life, Accident & Health Insurance 112 General questions 38 State Specific questions 3.5 hour time limit State-Specific Portion 1. Licensing (9 Appointment Procedures 36 O.S Change of Address 36 O.S (F) Disciplinary Actions 36 O.S , Maintenance (including CE) 36 O.S , ; ; Reg. 365: Process 36 O.S , Purpose 36 O.S Qualifications 36 O.S , Types of Licensees 36 O.S , , , , State Insurance Statutes, Rules, and Regulations (29 Accelerated Benefits Reg. 365: Capacity to Contract for Insurance - Minors 36 O.S. 3606(B) Credit Life, Accident, and Health Reg: 365: through Domestic, Foreign, and Alien Insurers 36 O.S Eligibility Requirements 36 O.S