Billing for Rehabilitation Services

Transcription

1 Billing for Rehabilitation Services Julia R. Olson, CPC Austin-Webster Group, Ltd (651) Disclaimer The information contained in this booklet is designed to provide accurate information with regard to the subject matter. Every reasonable effort has been made to ensure the accuracy of the information contained within this booklet. The definitive responsibility for accurate coding lies with the provider of services.., their employees, and staff make no warrantee, express or implied, that this document is error free or that the use of this course material will thwart disputes with Medicaid, Medicare or other third party payers and will bear no liability for the outcome or consequences of its use. These course notes have been compiled utilizing information from the Centers for Medicare and Medicaid Services, codes from the AMA's 2008 Physicians' Current Procedural Terminology, Fourth Edition (CPT-4), HCPCS Level II codes and CPT Assistant. CPT only 2007 American Medical Association. All Rights Reserved. CPT five-digit codes, nomenclature and other data are copyright 2007 American Medical Association. All Rights Reserved. The AMA assumes no liability for the data contained herein. Copyright 2008,. No part of this workbook may be reproduced in any manner without the expressed written consent of. 1 7/7/2008 Introduction Processes to get paid for services provided Ensure claims get filed with correct information Private practice/group practice billing vs facility reporting Modifiers, NCCI Edits and MUEs 2 1

2 Steps to Payment For Services 1. Patient registration 2. Provision of services 3. Bill or submit claim 4. Claim follow-up / bill patient 3 Step 1: Patient Registration 1. Trained personnel 2. Policies and procedures in place capture of patient information. 3. Clinic/practice has policies and procedures regarding collection of copayments and deductibles. 4 2

3 Staff Role At patient registration gather accurate complete information used to set up medical record and bill and/or file claim(s) to payer source. Call and pre-register new patients over the telephone or make sure patients complete the information upon arrival for first clinic visit. Complete registration forms, assignment of benefits, HIPAA notification, release of information Copy insurance card (s) and identification 5 Staff Role Ins Info Patient and health plan information is ACCURATELY entered into EMR or computer billing system. Call health plan(s) to verify coverage and benefits. ABN Communicate clinic billing policy in writing and verbally to patients. When possible collect co-pays at time of the service. Copay Innetwork 6 3

4 Step 2: Deliver Services Perform evaluation of the patient. Develop and begin carrying out the treatment plan. If requiring a physician order, order is obtained. Ordering physician certification of treatment plan dependent upon payer. Documentation must be completed and in the chart in a timely manner. Complete a charge tickets for services upon provision of services. File Claim Bill Pt 7 Step 3: Billing 1. Completion of charge ticket 2. Completion of coding, CPT, HCPCS II & ICD9CM 3. Enter charges into a billing system 4. Submit electronic and/or paper claims 8 4

5 Step 3: Billing Charge ticket completion: Charge tickets are accounted for based on the appointment schedule or the number of patients check in to see the PT/OT. For each patient checked in for appointment there is a completed charge ticket. If EMR each patient checked in will need to be checked out. It is important to have checks and balances. 9 Step 3: Billing Charge ticket is completed, now what do we do with it? Completion of coding. Services are documented and coded on a charge ticket. Services are reviewed and any appropriate modifiers are applied to the procedure codes. 10 5

6 So Many Modifiers Modifiers are established to use by all different providers and specialties Some for evaluation and management services (physician visit codes) Surgical, diagnostic & radiology procedures Rehab providers will use only those that apply. 11 Modifiers -59 Distinct Procedural Service: Under certain circumstances, it may be necessary to indicate that a procedure or service was distinct or independent from other non-e/m services performed on the same day. Used when no other modifier applied in the situation. 12 6

7 Modifiers -GO Service delivered personally by an occupational therapist or under an outpatient occupational therapy plan of care -GP Service delivered personally by a physical therapist or under outpatient physical therapy plan of care. -LT Left side (used to identify procedures performed on the left side of the body) -RT Right side (used to identify procedures performed on the right side of the body)explain details 13 Modifiers -GA Waiver of liability statement on file. Use to show that the provider/supplier expects Medicare to deny a service as not reasonable and necessary and they do have on file an Advance Beneficiary Notice signed by the patient. -GD Units of service exceeds medically unlikely edit value and represents reasonable and necessary services 14 7

8 Who applies the modifiers? Therapy provider, billing staff, coder? Each therapy organization must determine what will work best for the process in their clinic. Ignorance is not bliss, therapy providers must have an understanding of why and when modifiers may be needed. Frequently used modifiers can be on the clinic charge ticket to prompt usage. 15 Who applies the modifiers? Modifier is indicated and entered for billing or In the case of facility billing, hard coded on to service Provider can indicate when a modifier needs to be applied to the service. OR Coding staff has knowledge of when modifiers are needed, checks the codes and applies modifiers when 16 8

9 National Correct Coding Initiative Edits developed by CMS to promote correct coding and ensure appropriate payment for Medicare services. In use since 1996, updated quarterly. One version for hospitals, one for physicians. Edits are also used by insurers other than Medicare. Published on the CMS website 17 Correct Coding Initiative Mutually Exclusive Codes that would not logically be performed together Comprehensive/Component (Column 1 / Column 2) Code combinations in which one code is a component of a more comprehensive code 18 9

10 National Correct Coding Initiative What codes can not be billed on the same day for the same patient, same provider Quarterly updates published on CMS website NCCI Edits - Physicians NCCI Edits Hospital Outpatient PPS #TopOfPage 19 Example Column1/Column 2 Edits (Comprehensive/Component) * = In existence prior to 1996 Deletion Date *=no data Modifier 0=not allowed 1=allowed 9=not applicable Column 1 Column 2 Effective Date * * * * * * * * * * * *

11 Example Mutually Exclusive Edits Column 1 Column 2 * = In existenc e prior to 1996 Deletion Date *=no data Modifier 0=not allowed 1=allowed 9=not applicable Effective Date G G * * * * * Appropriate Use of -59 Modifier A different Session or patient encounter, Procedure or surgery, Site or organ system, or A separate Incision/excision, Lesion, or Injury (or area of injury in extensive injuries) Use when no other modifier applies to situation

12 Example 1: Column 1 Code/Column 2 Code 97140/97530 CPT Code Manual therapy techniques (eg, mobilization/manipulation, manual lymphatic drainage, manual traction), one or more regions, each 15 minutes CPT Code Therapeutic activities, direct (one-on-one) patient contact by the provider (use of dynamic activities to improve functional performance), each 15 minutes Policy: Mutually exclusive procedures Modifier "-59" is only appropriate if the two procedures are performed in distinctly different 15 minute intervals. The two codes cannot be reported together if performed during the same 15 minute time interval. Example 2: Column 1 Code/Column 2 Code 98942/97112 CPT Code Chiropractic manipulative treatment (CMT); spinal, five regions CPT Code Therapeutic procedure, one or more areas, each 15 minutes; neuromuscular reeducation of movement, balance, coordination, kinesthetic sense, posture, and/or proprioception for sitting and/or standing activities Policy: Standards of medical/surgical practice Modifier "-59" is only appropriate if the physical therapy service is performed in a different region than the CMT and the provider is eligible to report physical therapy codes under the Medicare program. 23 CMS Medically Unlikely Edits Developed to reduce the paid claims error rate for Part B claims. An MUE for a CPT/HCPCS code is the maximum units of service that a provider would report under most circumstances for a single beneficiary on a single date of service. All HCPCS/CPT codes do not have an MUE

13 CMS MUEs Implemented January 1, 2007 and utilized to adjudicate claims at Carriers, Fiscal Intermediaries, and DME MACs. MUEs are confidential and are for CMS and CMS Contractors' use only. MUE values for specific HCPCS/CPT codes cannot be released since CMS does not publish MUEs. Inquiries about a specific claim should be addressed to the claims processing contractor. 25 CMS - MUEs Fiscal intermediaries (FIs) and Part A/Part B Medicare Administrative Contractors (A/B MACs) processing claims with the Fiscal Intermediary Shared System (FISS), return to provider claim lines with units of service exceeding the MUE for the HCPCS/CPT code on the claim line. The claim line is not denied. Therefore, no appeal process exists for MUEs for claims processed by FISS. DMACs processing claims with the VMS system deny the entire claim line if the units of service on the claim line exceed the MUE for the HCPCS/CPT code on the claim line. Since claim lines are denied, the denial may be appealed

14 CMS - MUEs Since each line of a claim is adjudicated separately against the MUE of the code on that line, the appropriate use of Current Procedural Terminology (CPT) modifiers to report the same code on separate lines of a claim will enable a provider/supplier to report medically reasonable and necessary units of service in excess of an MUE. CPT modifiers such as -76 (repeat procedure by same physician), -77 (repeat procedure by another physician), anatomic modifiers (e.g., RT, LT, F1, F2), -91 (repeat clinical diagnostic laboratory test), and -59 (distinct procedural service) will accomplish this purpose. Modifier -59 should be utilized only if no other modifier describes the service. 27 Step 3: Billing Continued Services are data entered into a billing system to facilitate claims submission and/or billing process. Staff member ACCURATELY keys charges into billing system Provider #s, NPI# HCPCS codes CPT, HCPCS II, modifiers and ICD9-CM Ordering physician name and NPI may be needed on the claim 28 14

15 Claim Form Completion CMS website claim form completion instructions Medicare contractors have manual information on their website for Medicare A & B providers to access Place of service codes Type of service codes NPI numbers Internet resources 29 Claim Filing How often should claims be filed? Private practices Any where from 1-5 times a week depending on the volume of claims. The quicker claims are filed the faster the reimbursement can be received

16 Claim Filing Hospitals Many hospitals submit claims only monthly. Claims should be submitted as often as possible. Medicare requires hospitals to file a repetitive service bill once a month with all services provided during the month. 31 Claim Filing Paper or Electronic Medicare has offered software to submit electronic claims. New computer software offers electronic submission options, either direct to payers in your area or through a clearing house. Some claims do still require paper filing

17 Billing Service Vs In-house Billing Ignorance is not bliss It is crucial for providers to have some knowledge of how claims are handled and receive feedback ongoing regarding claim submissions, payments and followup. The Good, The Bad and The Ugly 33 Benefits of In-house Billing Ability to monitor what is happening with services billing, payment and follow-up and have greater control. Charge tickets, documentation and records do not have to be transferred between clinic and billing service. Ability to access reports directly because records are inhouse

18 Negatives of In-house Billing Additional expenses for computer, software, salary, training. Fear of not finding qualified individual(s) to do the work. Either the therapy provider(s) or a trusted manager must over see processes and procedures. If staffing leaves employment, need to rehire individual(s) to handle billing. 35 Benefits of Contracting with a Billing Service No need to hire staff to perform function No need to monitor staff and functions No need to incur expenses of equipment and software 36 18

19 Billing Service - Negatives Cost to practice Per claim fee or percentage, some can be quite high Billing service may not be knowledgeable of rehabilitation claims May not be delligent in following up on claims Timely filing limits 120 day window for Medicare appeals 37 Negatives of Billing Service Fees for work: usually a percentage charge or a per claim charge for the work. Documents must be transferred back and forth from the billing service to accomplish the work. Can be a delay between provision of services and claim filing/billing. May not be able to get reports to show percentage of collections etc

20 What to ask when considering a billing service? 1. Request references of organizations of same type that billing is performed. 2. How frequently will claims be filed to the various payers in your area? 3. When will unpaid claims be follow-up? 4. What will the follow-up consist of? 5. Will I receive regular reports of claim denials and claim follow-up? 6. How will claim appeals and denied claims be handled? 39 Managing Collections 1. New patients should be informed verbally and in writing of the clinic payment policies. 2. Collect any per visit co-pays at the time of service if at all possible. It is costly to send a statement for a $20 copay. If two statements are sent to collect the $20 it is a significant expense to the practice

21 Managing Collections 3. Patients should be billed for any balance that is owing after the insurance(s) pays as soon as possible. The longer the time since the date of service the smaller the percentage of payments the provider will receive. 4. Ongoing claims follow-up to find any problems with coverage, claim submissions and coordination of benefits to get claims paid and balance bill the patients as soon as possible days depending on the payer typical claim processing time. 41 Internet Resources America Physical Therapy Association: American Occupational Therapy Association: CMS Claims Processing Manual Chapter 25, CMS 1450 UB-04 claim form completion instructions: CMS Claims Processing Manual Chapter 26, professional service CMS 1500 claim form completion instructions: National Uniform Claim Committee 07/2008 revised CMS 1500 instructions: CMS Internet Based Manuals: National Uniform Billing Committee, Handbook for Hospital Billing: CMS Provider Enrollment: Tips for completing the CMS 1450 UB-04 form: CMS MAC list for all states and toll free call center directory:

22 If you have any questions I will be available for a time after the session. Thank you 43 22