HSBC Amanah Takaful (Malaysia) Berhad (Company No M) CERTIFICATE HOMEOWNER

Transcription

1 HSBC Amanah Takaful (Malaysia) Berhad (Company No M) CERTIFICATE HOMEOWNER Please read this Certificate carefully. Page 1 of 20

2 Table of Contents A. Certificate Information Statement... 4 B. General Provisions... 5 C. Contributions & Fees... 9 D. Funds... 9 E. Benefits F. Risk Exclusions G. How to make a claim? H. How We will settle Your claim? I. Clauses - Applicable only if specified in the Schedule J. Optional Benefits - Applicable only if specified in the Schedule Page 2 of 20

3 This is a General Takaful plan managed by HSBC Amanah Takaful (Malaysia) Berhad. Takaful is a mutual assistance scheme based on the spirit of brotherhood and solidarity where participants like you agree to assist each other financially in case of certain defined needs. A portion of your contribution will be deposited into the General Risk Fund on the basis of Tabarru (donation) (from here onwards referred to as the General Takaful Plan ). This General Takaful Plan is managed in accordance with the Shariah principles guided by our Shariah Committee. In consideration of your participation and contribution, we agree to manage this General Takaful Plan based on the terms, conditions and benefits as stated in this Certificate. Any variations or changes to the terms of this Certificate shall be effective upon our endorsement. The relationship between all participants and HSBC Amanah Takaful (Malaysia) Berhad is governed by this Certificate on Wakalah basis. This Certificate describes the terms of this plan in full. Please read this certificate carefully to ensure that it meets your requirements. Page 3 of 20

4 A. Certificate Information Statement 1. You may make your contribution: 1.1 at our Head Office located on the 8th Floor, North Tower, No. 2 Leboh Ampang, Kuala Lumpur; 1.2 at any branch of HSBC Bank Malaysia Berhad or HSBC Amanah Berhad ( HSBC Bank ); or 1.3 by credit card or auto debit - arrangement for this can be made at any HSBC Bank branch. 2. You may decline this Certificate by returning it to us within 15 days from the date of delivery of this Certificate to your last known address that was notified to us ( cooling off period ). If you do so, this Certificate will be terminated and refund of contribution paid (if any) will be made. 3. You may cancel this Certificate at any time by giving Us notice in writing. The amount to be refunded upon cancellation of the Certificate shall be subject to the minimum Contribution to be retained by Us. We may also cancel this Certificate at any time by giving You seven (7) days notice in writing and will refund the pro rata Contribution equal to the unexpired period of Takaful. 4. You have to inform us and provide us with the relevant documents immediately to ensure our services to you are not interrupted if there is any change in your address or contact number. 5. You shall use all reasonable diligence and care to keep the premises in proper state of repair. As owner of the Private Dwelling, You shall made good as soon as possible any defect discovered and shall, in the mean time, take additional precautions to prevent injury, loss or damage. We will not be liable for any injury, loss or damage caused by You failing to remedy such defect after receiving notice from Us or from any person or public body. 6. You must immediately write and tell Us about any change that could affect this Takaful arrangement. If You do not tell us about any change to a material fact, this Takaful arrangement will no longer be valid. Material facts are facts which might influence Our decision to cover You, or the terms of the Takaful arrangement. If You are not sure whether a fact is material, You should consult Us. In particular You must tell Us: If the Buiding is used for business, to manufacture, deposit or store merchandise; Of any convictions or prosecutions, (other than for motoring offences) relating to You or Your Family; Of any changes to the Building that will increase the rebuilding cost; If you leave the Buidling unoccupied for more than 90 days whether consecutively or not in any one period of Takaful 7. If You wish to seek any further information, enquire, provide feedback or dispute regarding our decisions made under this Certificate, we can be reached at: HSBC Amanah Takaful (Malaysia) Berhad Complaints Unit P.O. Box 13343, Kuala Lumpur Tel: Fax: Any dispute relating to this Certificate involving amounts equal to or not exceeding RM100, shall be referred to the Financial Mediation Bureau ( FMB ) for settlement. 9. If You are not satisfied with the decision of the FMB or if You and Us are not able to agree on matter relating to this Certificate involving amounts exceeding RM100,000.00, an Arbitrator shall be appointed by You and Us in writing to resolve this disagreement. If You and Us are not able to agree on who is to be the Arbitrator within one month of being required to do so then You and We shall be entitled to appoint an Arbitrator each. Both Arbitrators shall then proceed to hear the disagreement together with an Umpire to be appointed by them. 10. BNMLINK, BNMTELELINK and the Financial Mediation Bureau are set up to offer consumer protection for participants to resolve disputes over claims settlement between the Takaful Operator and participants. Should there be any dispute over claims settlement arising from this Certificate, you may wish to contact and write to the following parties: Page 4 of 20

5 10.1 BNMLINK provides face-to-face customer service to walk-in visitors on general enquiries and public complaints. BNMLINK is located at Bank Negara Malaysia s regional offices and the main office is: BNMLINK Bank Negara Malaysia Block D, Jalan Dato Onn Kuala Lumpur Alternatively, you may contact BNMTELELINK by telephone, fax, letter or with contact details as follows: BNMTELELINK Jabatan Komunikasi Korporat Bank Negara Malaysia P.O. Box Kuala Lumpur Tel: (LINK) Fax: bnmtelelink@bnm.gov.my BNMLINK and BNMTELELINK operating hours are from: Monday Friday, 9.00 a.m p.m The Financial Mediation Bureau ( FMB ) 25th Floor, Dataran Kewangan Darul Takaful No. 4, Jalan Sultan Sulaiman Kuala Lumpur; Tel: Fax: B. General Provisions 1. Meanings and Definitions To help you understand Your Certificate, the following words and phrases listed below will have the same meaning wherever they appear in this Takaful: Benefits means the amount covered, for each covered event as shown in Schedule. Building means building of a Private Dwelling House at the premises and includes: all domestic offices, stables; garages and outbuilding on the same premises used solely in connection to it and on the same premises; fixtures and fittings; walls, gates and fences around the premises. Private Dwelling House shall also refer to Building of Flats and Apartments. When Blocks of Flats or Apartments are covered, Private Dwelling House will refer to the Private Flats or Apartments. Certificate means Your Takaful contract which consists of this Certificate wording and Schedule. Commencement Date means the Commencement Date stated in the Schedule and is the date on which the coverage under this Certificate commences. Contribution means any amount We require You to pay under the Certificate and includes Government charges. Consequential loss means financial loss. Covered event means one of the perils listed under this Certificate. Depreciation means the reduction in the value of the item or property due to wear and tear. Endorsement means a written alteration to the terms, conditions and limitations of this Certificate which is shown on the Schedule. Page 5 of 20

6 Excess means the amount You must pay towards a claim before We pay. Family and Household means any person(s) who normally reside with You. Fixtures and Fittings means items that are permanently attached to Your building. Flood means the overflowing or deviation from their normal channels of either natural or artificial water courses, bursting or overflowing of public water mains and any other flow or accumulation of water originating from outside the building. General Risk Fund means the risk fund managed by us for the purposes of this Certificate. It is for the collective benefit and protection of all its participants through the principles of Takaful. Incident means any event which might lead to a claim. Indemnity means putting You back to Your same financial position immediately before the loss. Occurrence means the exact period when the Covered Event took place. Open means anywhere at the premises not fully enclosed by walls and a roof and which is not able to be secured, also any out Building on the premises if such Building are not able to be secured. Participant means the person named as the participant in the Schedule. Only the Participant can exercise all rights, privileges and options provided under this Certificate. Period of Takaful means the period for which You are covered. It commences at the time We agree to give You Takaful and finishes at midnight on the day of expiry. The expiry date is shown on the Schedule. Personal Information means all information you provide to us and shall include, but shall not be limited to, your personal details and details of transactions with or through us whether within or outside Malaysia involving any party. Premises means the land at the address shown on the Schedule on which the building is built, including the yard or garden used only for domestic purposes. Secured means locked so as to prevent entry other than by using force. Sum Covered means the amount You have covered on either Your building, Your contents (including specified contents) as shown on the Schedule. This shall include the Additional Benefits and any of the Optional Benefits selected by You. Tabarru means donation, gift or contribution. In this Certificate, Tabarru means donation for the purposes of Takaful. Takaful means a scheme based on brotherhood, solidarity and mutual assistance which provides for mutual financial aid and assistance to participants of a scheme in case of need whereby the participants mutually agree to contribute for that purpose. Takaful Operator, we, our or us refers to HSBC Amanah Takaful (Malaysia) Berhad. Schedule means the information page issued by us for you in respect of this Certificate that contains, among other things, the details of the Benefits which apply and the amount of contributions payable and the Sum Covered. Wakalah means the appointment by one party of another to act on his behalf. In the context of this Certificate, you are deemed to have appointed us to manage the General Risk Fund. Warranties means either restriction or obligation that the Certificate imposes on You. A breach of a warranty will entitle Us to reject the claim for loss or damage or liability. Wear and tear means damage or a reduction in value through age, ordinary use or lack of maintenance. You or Your refers to the Participant named in the Schedule. Page 6 of 20

7 2. Basis of this Certificate 2.1 You have applied to Us for the Takaful by making a written proposal and declaration, which form the basis of this Certificate and shall be deemed as a binding agreement between You and Us. 2.2 By agreeing to pay the Contribution amount as shown in the Certificate Schedule, You are participating in this plan and You will be covered under the General Risk Fund which is managed by Us, for losses or damages You suffer due to or from accidents which may happen during the Period of Takaful shown in the Certificate Schedule, including the losses or damages arising from Your legal liability due to such accidents. 2.3 The terms and conditions contained in this Certificate will apply throughout Your Period of Takaful. 2.4 Please be informed that all endorsements, clauses or warranties stated in the Certificate Schedule shall also be a part of this Certificate. 2.5 We accordingly have the option to void the Certificate: (a) if any such documents, representations or information is false or untrue; or (b) if any documents, representations or information which should have been supplied to us are not supplied. If we do so, any contribution paid shall be refunded. 3. No Assignment 3.1 This Certificate and the benefits hereunder cannot be assigned and notice of any purported assignment thereof shall accordingly not have any effect. 4. Warranty This Certificate is subject to the following Warranties: 4.1 Restriction of Merchandise Warranty No part of the premises should be used for the manufacture or deposit or storage of merchandise during the period of Takaful. 4.2 Contribution Warranty Contribution due to Us must be paid and received by Us within sixty (60) days from the inception date of this Certificate/endorsement/renewal certificate. If the condition is not complied with, this contract shall be automatically cancelled and We shall be entitled to the pro-rated Contribution for the period. Where the Contribution payable is received by Our authorised agent, the payment is deemed to be received by Us for the purposes of this warranty. The onus of proving that the Contribution payable was received by a person, including an Takaful agent who was not authorised to receive such Contribution, shall lie with Us. 5. Anti-Money Laundering and Counter Financing of Terrorism 5.1 If we discover or have justified suspicion that you are or become sanctioned by any competent authorities recognized by us or that you may be in breach of any law, or this Certificate or any Takaful coverage under this Certificate is exploited for money laundering activities or to finance terrorism, or if any instruction / request given may lead to a breach of any sanction / law, we reserve the right to reject any instruction / request given or terminate this Certificate or your Takaful coverage under this Certificate immediately. We may accordingly deal with all contributions paid and all benefits / sums payable in respect of your Takaful coverage in any manner that we deem appropriate, including but not limited to handing it over to the relevant authorities. 6. Consent to Disclose Personal Information 6.1 You irrevocably consent and confirm that you have obtained the consent of the Covered Person to enable us to use, disclose, transfer or exchange all Personal Information: Page 7 of 20

8 (a) to any HSBC Group company or agent or service provider; (b) to any third party to facilitate the conduct of our business or the operation of our internal procedures; (c) to Bank Negara Malaysia or any other relevant authority; (d) to any third party in respect of the or Takaful industry for the maintenance of data-bases, statistical analysis, anti-fraud, claim verification or operational matters; (e) to prevent or facilitate the investigation of criminal activities or for fraud detection; and (f) to comply with applicable laws or regulations. For the purpose of this Clause: HSBC Group means HSBC Holdings plc. its subsidiaries and associated companies You shall keep us updated of any changes to such Personal Information as soon as practicable. We shall not be liable for any direct or indirect loss or damage due to any inaccurate or incomplete Personal Information. 7. Reinstatement of Sum Covered 7.1 After a loss, the full sum covered of this Takaful shall be maintained. You are required to pay an additional pro rata Contribution based on the amount of loss calculated from the date of loss to the expiry date of Takaful. 8. Interpretation 8.1 In this Certificate, unless otherwise stated: (a) headings are inserted for convenience only and shall not affect the construction of this Certificate; (b) references to persons shall include a body of persons, associations / societies, partnerships, as well as bodies incorporated and unincorporated; (c) words denoting the singular shall where appropriate include the plural and vice-versa; (d) words denoting a gender shall include every gender; and (e) references to any notice or request to be given to the us shall be in writing. 8.2 Each provision of this Certificate is severable and distinct from the others and if one or more of such provisions are or becomes invalid, void or illegal; the enforceability of the remaining provisions of this Certificate shall not in any way be affected or impaired by it. 9. Currency 9.1 Contributions and benefits payable under this Certificate shall be in Ringgit Malaysia. 10. Subject to Laws, Rules and Regulations This Certificate is subject to and shall be performed in accordance with the laws, rules and regulations currently in force in Malaysia and such laws, rules and regulations shall include but shall not be limited to any circulars, directives or guidelines now or hereafter issued by Bank Negara Malaysia (including its Shariah Advisory Council) applicable to the Takaful industry ("Rules and Regulations"). In the event of any conflict between the provisions of this Certificate and such Rules and Regulations, the Rules and Regulations shall prevail We shall have the absolute authority to make any changes that may be required to comply withthe Rules and Regulations by written notice to you. 11. Cancellation You may cancel this Certificate at any time by giving Us notice in writing and we will refund any Takaful Contribution You have paid less an amount for the period You were covered as long as You have not made a claim during that period. The amount to be refunded upon cancellation of the Certificate shall be subject to the minimum contribution to be retained by Us. We may also cancel this Certificate at any time by giving You seven (7) days notice in writing to your last known address known to Us. If you have not made a claim during the subsisting Period of Takaful, You will be entitled to a refund of the part of Your Contribution for the unexpired portion of the period of Takaful. Page 8 of 20

9 C. Contributions & Fees 1. Contribution 1.1 This Certificate is issued and the benefits under this Certificate are available to you in consideration of the payment of the prescribed contributions on or before it fall due. 1.2 The contribution payable is stated in the Schedule. 1.3 We may revise the contribution at any time provided we give you at least Three (3) months notice in writing. 2. Contribution Position Upon Termination 2.1 If contribution is paid for any period beyond the termination of this Certificate, the unutilized contribution shall be refunded. 2.2 We shall have a first lien upon all sums payable under this Certificate to secure any unpaid contribution and we may at any time apply such sums towards the settlement of unpaid contribution. 3. Wakalah Fee 3.1 Each contribution will be subject to a Wakalah fee which is payable to us. 3.2 Under this plan, the Wakalah fee is fixed at 65% of the contribution. 3.3 We may revise the Wakalah fee payable at any time provided we give you at least Three (3) months notice in writing. D. Funds 1. General Risk Fund and Surplus Distribution 1.1 The contribution paid (less Wakalah fee) for this Certificate will be deposited into General Risk Fund. 1.2 The General Risk Fund is for the collective benefit of all its participants and provides a means of financial protection. 1.3 The General Risk Fund is used to pay the Sum Covered for the relevant coverage under this Certificate. No amount in the General Risk Fund will be used to pay any surrender value of this Certificate. 1.4 We will manage the General Risk Fund in accordance with principles of Shariah and will avoid investing the assets of the General Risk Fund in securities and assets prohibited by Shariah. 1.5 We are authorised to and may secure retakaful / reinsurance as we see fit in respect of the General Risk Fund / Takaful coverage granted under this Certificate. The contribution / premium payable in respect of such retakaful / reinsurance shall be paid out of the General Risk Fund. All proceeds (if any) from the retakaful / reinsurance arrangements will be credited into the General Risk Fund. 1.6 All costs, expenses, charges and levies for maintaining and investing the assets of the General Risk Fund and any other related expenses shall be borne and paid from the General Risk Fund. 1.7 At the end of each financial year, the surplus in the General Risk Fund is determined. Part of the surplus may be retained for contingencies and subject to Clause 1.8 below, the balance will be distributed to eligible participants. 1.8 As a reward for managing and administering the General Risk Fund, we are entitled to an incentive equal to Fifty percent (50%) of any surplus distributable from the General Risk Fund. The balance Fifty percent (50%) of any surplus distributable will be distributed among eligible participants. If the surplus payable to a participant is less than or equal to RM 10.00, it will be donated to a selected charitable purposes approved by the Takaful Operator s Shariah Committee. 1.9 If the General Risk Fund is in deficit, we will grant Qard (interest free loan) from our Operator Fund to rectify the deficit. Future surplus distributable in the General Risk Fund will be used to repay the Qard before the distribution of any surplus. Page 9 of 20

10 E. Benefits Section 1 Loss or Damage to your Building What is Covered The Building is covered under this section. The maximum amount payable under this section for loss or damage to the Building is the Sum Covered shown in the Schedule. What is Not Covered Household goods, personal effects or any other content of or in the Building. We will not provide cover for loss or damage to Your Building as follows : The causes Covered We will provide cover for loss or damage Building caused by any of the following : to Your The causes not Covered 1) Fire, Lightning, Thunderbolt, Subterranean Fire 2) Explosion 3) Aircraft and Other Aerial Devices and/or articles dropped from them 4) Impact with any of the Building: i) For Private Dwellings, by any road vehicle or animals not belonging to or under the control of: You; or Your family member. a) Vehicle or animals belong to You or Your Family; b) Domestic animals, birds or pets. ii) For Block of Flats or Apartments, by any road vehicles or animals not belonging to or under the control of: You; or Your agent or servant; or Any person resident on the Private Flats or Apartments. 5) Bursting or Overflowing of Domestic Water Tanks, Apparatus or Pipes subject to Excess of RM50 per Incident. a) Destruction or damage occurring while the Private Dwelling House is left unoccupied for more than ninety (90) days whether consecutively or not in any one period of Takaful. b) Damage to the water tanks, apparatus or pipes; or by any gradual cause; 6) Theft, but only if accompanied by actual forcible and violent breaking into or out of a building or any such attempt a) If the Private Dwelling House is unoccupied for more than ninety (90) days whether consecutively or not in any one period of Takaful, the cover will be suspended unless agreed by Us by way of an endorsement. b) Loss or damage due to theft by Your domestic servants or any member of Your family. 7) Hurricane, Cyclone, Typhoon, Windstorm subject to Excess of 1% of the Sum Covered or RM200 whichever shall be less per Incident a) Loss or damage to : i) any building in the course of construction, reconstruction or repair, unless all outside doors, windows and other openings are complete and protected; ii) metal smoke stacks, awnings, blinds, signs and other outdoor fixtures or fittings including gates and fences. Page 10 of 20

11 8) Earthquake, Volcanic Eruption subject to Excess of 1% of Sum Covered or RM200 whichever shall be less per Incident 9) Flood subject to Excess of 1% of Sum Covered or RM200 whichever shall be less per Incident. We will either pay You or decide to reinstate, replace or repair the Building covered if loss or damage is caused by the above risks. Excess Clause This is the portion of the claim You have to pay for loss or damage, other than by fire, to Your Building (but not the Contents) caused by a Covered Risk. We will only pay You above the amount shown in the Schedule. However, this Clause will separately apply to: a) Each Building, for which purposes We will treat all covered Building at the same premises as shown in the Certificate Schedule as the same building; and b) Each Incident giving rise to the loss or damage will not be considered as has ended until there have been seven (7) days in a row when the risk concerned is not present. The clause will then apply again. Section 2 Alternative Accommodation or Loss of Rent What is Covered As an owner, You are covered for loss of rent in the event Your Private Dwelling House as stated on the Schedule is no longer habitable, as a result of a Covered event for the period necessary for reinstatement. As an occupier, We will pay for reasonable additional expenses incurred at a hotel, lodging House or boarding House, as a result of a Covered event, for the period necessary for reinstatement. What is Not Covered We will not pay if the loss is as a result of damage to the Building not covered by Section 1. The total limit of liability shall not exceed ten (10) percent of the Total Sum Covered on Building. This benefit is in additional to the Total Sum Covered as stated on the Schedule. Section 3 Liability to the Public What is Covered We will indemnify You or Spouse Your legal liability in respect of accidents or series of accidents arising out of one occurrence, during the period of Takaful to property or bodily injury to another person, who is not a member of Your family, Household or in Your service: a) Liability as owner of the covered Building caused by a defect in the buildings. b) Liability as an Occupier in respect of accidents which occur in or about the private dwelling house. Our limit of liability shall not exceed the sum of RM 50,000 in any Period Of Takaful. What is Not Covered a) Any claims brought against You or Spouse, in any country in courts outside Malaysia. b) Any claims brought against anyone who is employed by You under a contract of service or apprenticeship and who is injured during the course of employment. c) All legal costs and expenses which are not incurred in or recoverable in Malaysia. d) We shall not be liable for injury or damage arising out of or incidental to: We will also indemnify You or Spouse: Ownership, possession or use by or on behalf of i) Legal costs and expenses recoverable from You You or Spouse of any lift, vehicle, vessel or or Spouse by any claimant, provided such legal craft of any kind; cost and expenses were incurred before the date The carrying out of alterations, additions, Page 11 of 20

12 We shall have paid or offered to pay the full amount of the claim or the total amount recoverable in respect of any one occurrence. ii) Legal costs and expenses incurred by You or Spouse with Our consent. If Buildings are for Blocks of Flats or Apartment, Our indemnity to You is restricted to Your legal liability for claims made on You as owner of the Buildings, as specified on the Schedule, but not as a resident occupying any part of the covered Buildings in respect of any accident occurring during the period of Takaful. We will indemnify Your personal representative in the event of Your death, in respect of the liability incurred by You or Spouse, provided the personal representative observes and fulfils and is subject to the terms, conditions and limitations of the Certificate. repairs or decorations to Your buildings; Damage to property by subsidence fire or explosion (other than explosion of any domestic boiler fitted in an individual flat or apartment in the covered Building), for Takaful for Private Flats or Apartments; Any contractual agreement; Asbestos or exposure or potential exposure to asbestos, any actual or alleged asbestos related injury or damage involving the use, presence, existence, detection, removal, elimination or avoidance of asbestos; e) Injury or damage arising from pollution or contamination by naturally-occurring or manmade substances, forces (such as radiation) or organisms or any combination of them, if the pollution or contamination: was the result of an intentional act; was expected or should have been expected; happened before the commencement of the Period of Takaful; is not reported within 30 days from the end of the Period of Takaful in which it occurred; or is the result of any criminal or deliberate act by You or Your Family. f) Any part of the covered Building used in connection with Your profession or business. Page 12 of 20

13 F. Risk Exclusions General Exception 1 We will not cover loss or damage or other contingency caused directly or indirectly by: a) War, invasion, act of foreign enemy, hostilities, or warlike operations (whether war be declared or not), civil war; b) Mutiny, riot, military or popular uprising, insurrection, rebellion, revolution, military or usurped power, martial law or state of siege or any of the events or causes which determine the proclamation or maintenance of martial law or state of siege; c) Any act of terrorism. For this purpose an act of terrorism means an act, including but not limited to the use of force or violence and/or the threat thereof, of any person or groups of persons, whether acting alone or on behalf of or in connection with any organisations or governments, committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public or any section of the public in fear. Any loss or damage or other contingency happening during the existence of abnormal conditions (whether physical or otherwise) which are caused directly or indirectly, of any of the said occurrences shall be deemed to be loss, damage or a contingency which is not covered by this Takaful. You have to prove that such loss, damage or other contingency happened independently of the existence of such abnormal conditions. In any action, suit or other proceedings, where We alleges that by reason of the provisions of this Condition any loss or damage is not covered by this Takaful, the burden of proving that such loss or damage is covered shall be upon You. General Exception 2 We will not cover loss or damage: (a) caused by cessation of work, or by confiscation, commandeering, requisition or destruction of or damage to the property by order of the Government de jure or de facto or any Public Municipal or Local Authority of the country or area in which the property is situated; (b) to property by its own fermentation, natural heating or spontaneous combustion or by its undergoing any heating or drying process; (c) arising from or in consequence of or contributed to by nuclear weapons material; (d) arising from or in consequence of or contributed to by ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel. Solely for this purpose, combustion shall include any self-sustaining process of nuclear fission. General Exception 3 We will not cover Consequential loss or damage of any kind except Loss of Rent. Page 13 of 20

14 G. How to make a claim? Notice and Proof of Claim You must immediately notify in writing to Us of any loss or damage and: at Your own expense and within 30 days after the incident, deliver to Us a claim in writing with detailed particulars and proofs as We may reasonably require; for loss or damage by theft or attempted theft, You must immediately make a Police report. Building Plans If We elect to reinstate any building, You must furnish Us plans, specifications and quantities as We may reasonably require. Liability Claims You shall upon receiving any notice of any accident or claim from other parties, give Us immediate notice in writing and as soon as possible supply Us full particulars in writing. You shall send to Us immediately any writ, summons or other legal process issued or commenced against You and provide all necessary information and assistance to enable Us to settle or resist any claim or institute proceedings. You shall not without Our written consent: admit or repudiate any claim or liability; offer or negotiate to pay a claim. H. How We will settle Your claim? Insurable Interest Only You have rights to claim from Us, except upon Your death, or by operation of law, the passing of interest of this Takaful to another person shall only take effect after We have endorsed the Certificate. No Right of Claim from Any Other Person Whilst the Certificate Covers property of Your family or domestic servant, only You can make a claim on their behalf. Limit to Three (3) Paying Guests only This Certificate is valid if the number of paying guests, boarders and lodgers does not exceed three (3) persons. For the purposes of Benefit Liability to the Public, these persons are deemed to be members of Your Household. Market Value We will indemnify You the covered value or the market value of the covered property whichever is lower subject to the deduction of any Excess. Market value means the value of the property covered at the time of loss or damage less allowance for wear and tear and/or depreciation. The market value shall be determined by a valuation obtained by Us from the: manufacturer, or authorised sole agent or agent, or authorised broker, authorised distributer, or building contractor, or Page 14 of 20

15 loss adjuster licensed under the Takaful Act 1996, or Registered Valuer under the Valuers and Appraisers Act 1981 to be mutually appointed by both You and Us. The valuation so obtained shall be conclusive in any legal proceedings against Us. Our Maximum Liability Our total liability to You in respect of loss or damage during any one period of Takaful will not exceed the amount stated against each item or in the aggregate, the Total Sum Covered specified on the Schedule or such other sum or sums endorsed in this Certificate. Average If the market value of the property covered at the time of any loss is collectively of higher value than the sum covered stated in the Schedule, then You will be responsible for the difference and bear a proportional share of the loss. The sharing of proportional loss will apply separately to each item covered. Other Takaful If there are any other policies/certificates covering the same or part of the same loss, damage or liability, We will only pay a share of the total loss, damage or liability proportionally. Subrogation We are entitled to undertake in Your name and on Your behalf: the full conduct, control and settlement of any proceedings; recover compensation or secure indemnity from any third party in respect of anything covered by this Certificate. at Our own expense and benefit. Fraud We will not pay if Your claim is in any way fraudulent by You or persons acting on Your behalf. Right of Access and Control On the happening of any loss or damage We are entitled to: enter any building where the loss or damage has happened; take and keep possession of the covered property; deal with the salvage of the damaged covered property. However, You shall not abandon the damaged covered property to Us. I. Clauses - Applicable only if specified in the Schedule Asbestos Exclusion Clause This Certificate excludes all claims and losses based upon, arising out of, directly or indirectly resulting from or in consequence of, or any way involving: 1. asbestos or exposure or potential exposure to abestos, or 2. any actual or alleged asbestos related injury or damage involving the use, presence, existence, detection, removal, elimination or avoidance of asbestos or exposure or potential exposure to asbestos. Property Damage Clarification Clause Property damage covered under this Certificate shall mean physical damage to the substance of property. Page 15 of 20

16 Physical damage to the substance of property shall not include damage to data or software, in particular any detrimental change in data, software or computer programs that is caused by deletion, a corruption or a deformation of the original structure. Consequently the following are excluded from this Certificate: 1. Loss of or damage to data or software, but not limited to any detrimental change in data, software or computer programs that is caused by a deletion, a corruption or a deformation of the original structure, and any business interruption Fosses resulting from such loss or damage. Notwithstanding this exclusion, loss or damage to data or software, which is the direct consequence of physical damage to the substance of property, shall be covered. 2. Loss or damage resulting from impairment in the function, availability, range of use accessibility of data, software or computer programs, and any business interruption losses resulting from such loss or damage. Date Recognition Clause It is noted and agreed this Certificate is hereby amended as follows: A. We will not pay for any loss or damage including loss of use with or without physical damage, injury (including bodily injury), expenses incurred or any consequential loss directly or indirectly caused by, consisting of, or arising from, the failure or inability of any computer, data processing equipment, media microchip, operating systems, microprocessors (computer chip), integrated circuit or similar device, or any computer software, whether the property is yours or not, and whether occurring before, during or after the year 2000 that results from the failure or inability of such device and/or software as listed above to : 1. correctly recognize any date as its true calendar date; 2. capture, save, or retain, and/or correctly manipulate, interpret or process any data or information or command or instruction as a result of treating any date other than as its true calendar date; and/or; 3. capture, save, retain or correctly process any data as a result of the operation of any command which has been programmed into any computer software, being a command which causes the loss of data or the inability to capture, save, retain or correctly process such data on or after any date. B. It is further understood that We will not pay for the repair or modification of any part of any electronic data processing system or any part of any device and/or software as listed above in A. C. It is further understood that We will not pay for any loss or damage including loss of use with or without physical damage, injury (including bodily injury), expenses incurred or any consequential loss directly or indirectly arising from any advice, consultation, design, evaluation, inspection, installation, maintenance, repair or supervision done by You or for You or by or for others to determine, rectify or test, any potential or actual failure, malfunction or inadequacy described in A above. D. It is further understood that We will not pay for any consequential loss resulting from any continuing inability of the computer and equipment described in A above to correctly recognize any date as its true calendar date after the lost or damaged property has been replaced or repaired. Such loss or damage, injury (including bodily injury), expenses incurred or any consequential loss referred to in A, B, C or D above, is excluded regardless of any other cause that contributed concurrently or in any other sequence to the same. Saving Clause This endorsement shall not exclude subsequent loss or damage or consequential loss which itself results from an insured peril as defined in the Certificate. Radioactive/Nuclear Energy Risks Exclusion Clause This Takaful does not cover loss, damage, cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with any of the following regardless of any other cause or event contributing concurrently or in any other sequence to the loss: 1. ionising radiations from or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel; Page 16 of 20

17 2. the radioactive, toxic, explosive or other hazardous or contaminating properties of any nuclear installation, reactor or other nuclear assembly of nuclear component thereof; 3. any weapon of war employing atomic or nuclear fission and/or fussion or other like reaction or radioactive force or matter. Mortgagee (Chargee) Clause Loss, if any, payable to the Mortgagee (Chargee) as interest may appear in the Schedule, as to the interest of the Mortgagee (Chargee) only therein, shall not be invalidated by any act or neglect of the Mortgagor (Chargor) or the Owner of the within described property nor any foreclosure or other proceedings or notice of sale relating to the property or by the occupation of the premises for purposes more hazardous than are permitted by this Certificate, or by the non-occupation thereof, or by any other increase of risk taking place in the property covered hereunder, Provided that in case the Mortgagor (Chargor) or Owner shall neglect to pay any contribution due under this Certificate the Mortgagee (Chargee) shall on demand pay the same. Provided also that the Mortgagee (Chargee) shall notify Us any non-occupancy or any change of ownership or occupancy or increase of hazard which shall come to the knowledge of the said Mortgagee (Chargee.) and unless permitted by this Certificate it shall be noted thereon and the Mortgagee (Chargee) shall on demand pay the contribution for such increased hazard for the term thereof otherwise this Certificate shall be null and void. And it is further agreed that whenever We shall pay the said Mortgagee (Chargee) any sum in respect of loss or damage under this Certificate and shall claim that as to the Mortgagor(Chargor) or Owner no liability therefor existed, We shall become legally subrogated to all the rights of the Mortgagee (Chargee) to the extent of such payment but not so as to impair the right of the said Mortgagee (Chargee) to recover the full amount of any claim it may have on such Mortgagor (Chargor) or Owner or on any other party or parties covered hereunder of from any securities or funds available Non-Cancellation Clause And it is further agreed that cancellation of this Certificate shall not be effected by the Participant except upon prior notification to the Mortgagee (Chargee) in writing giving fourteen (14) days notice to the last known address of the Mortgagee (Chargee). Removal of Debris Clause (Without Separate Sum Covered) The Takaful on Item(s) No(s) as specified in the Schedule hereby covered includes costs and expenses necessarily incurred by You with Our consent in the: a) removal of debris b) dismantling and/or demolishing c) shoring up or propping of the portion or portions of the property covered by this Certificate destroyed or damaged by fire or by any other peril hereby covered against. (Items (b) and (c) above are deemed to be deleted when neither Building nor machinery are covered) The amount payable for such costs and expenses shall not exceeded 10% of the Sum Covered of each Item or Ringgit Malaysia Two Million (RM2,000,000) in aggregate of any one loss, whichever is lower. We will not pay any costs or expenses: i) incurred in removing debris except from the site of such property destroyed or damaged and the area immediately adjacent to such site; ii) arising from pollution or contamination of property not covered by this Certificate. Provided always that Our maximum liability shall not exceed the sum stated in the Schedule for which the Item(s) is/are covered. Architect's, Surveyor's and Consulting Engineer's Fees (Without Separate Sum Covered) The Takaful on Building, plant and machinery hereby covered includes Item(s) No(s)s specified in the Schedule hereby covered includes costs and expenses on Architects, Surveyors and Consulting Engineer's fees for estimates, Page 17 of 20

18 plans, specifications, quantities, tenders and supervision necessarily incurred in the reinstatement of the property covered consequent upon its destruction or damage by fire or any other peril hereby covered against, but not such fees for preparing any claim hereunder. The amount payable for such fees shall not exceed those authorised under the scales of the Associations of the respective professions prevailing at the time of destruction or damage, subject to the limit of the sum covered on this item(s). Reinstatement of Value Clause In the event of the property covered under the Certificate being destroyed or damaged, the basis upon which the amount payable under the Certificate is to be calculated shall be the cost of replacing or reinstating on the same site property of the same kind or type but not superior to or more extensive than the property covered when new, subject to the following Special Provisions and subject also to the terms and conditions of the Certificate except insofar as the same may be varied hereby. Special Provisions 1. The work of replacement or reinstatement (which may be carried out upon another site and in any manner suitable to Your requirements subject to Our liability not being thereby increased) must be commenced and carried out with reasonable despatch and in any case must be completed within 12 months after the destruction or damage, or within such further time as We may (during the said 12 months) in writing allow otherwise no payment beyond the amount which would have been payable under the Certificate if this memorandum has not been incorporated therein shall be made. 2. Until expenditure has been incurred by You in replacing or reinstating the property destroyed or damaged, We shall not be liable for any payment in excess of the amount which would have been payable under the Certificate if this memorandum had not been incorporated therein. 3. If at the time of replacement or reinstatement the sum representing the cost which would have been incurred in replacement or reinstatement if the whole of the property covered has been destroyed exceeds the sum covered thereon at the breaking out of any fire or at the commencement of any destruction of or damage to such property by any peril covered against by this Certificate, then You shall bear on Your own for the excess and shall bear a rateable proportion of the loss accordingly. Each item of the Certificate (if more than one) to which the Memorandum applies shall be separately subject to the foregoing provision. 4. This Certificate shall be without force or effect if:- a) You fail to notify to Us within six (6) months from the date of destruction or damage, or such further time as We may in writing allow, Your intention to replace or reinstate the property destroyed or damaged; and b) You are unable or unwilling to replace or reinstate the property destroyed or damaged on the same or another site 5. No payment beyond the amount which would have been payable under the Certificate if this memorandum had not been incorporated therein shall be made if at the time of any destruction or damage to any property covered hereunder such property shall be covered by any other insurance or Takaful effected by or on behalf of You which is not upon the identical basis of reinstatement set forth therein. J. Optional Benefits - Applicable only if specified in the Schedule Page 18 of 20

19 For an additional Contribution, Your Certificate may be extended to cover the following benefits to the covered Building. These optional benefits will be stated on the Schedule if You choose to take these extension. Optional Benefit No. 1 Extension to cover Riot, Strike and Malicious Damage What is Covered What is Not Covered This Takaful is extended to cover Riot, Strike, and Malicious Damage. Loss or damage to property covered directly caused by : 1) The act of any person taking part together with others in any disturbance of the public peace (whether in connection with a strike or lock-out or not) not an occurrence mentioned in items (a), (b) and (c) under the section What is Not Covered of this extension. 2) The action of any lawfully constituted authority in suppressing or attempting to suppress any such disturbance or in minimising the consequences of any such disturbance. 3) The wilful act of any striker or lock-out worker done in furtherance of a strike or in resistance to a lockout. 4) The action of any lawfully constituted authority in preventing or attempting to prevent any such act or in minimising the consequences of any such act. 5) The malicious act of any person (whether or not such act is committed in the course of a disturbance of the public peace) not being an act amounting to or committed in connection with an occurrence mentioned in items (a), (b) and (c) under the section What is Not Covered of this extension. Average: If the property covered shall at the breaking out of any fire or at the commencement of any destruction of or damage to such property by any other peril covered against by this extension is collectively of greater value than the sum covered, then You will be responsible for the difference and will bear a pro-rated share of the amount of loss. This average condition will apply separately for each item covered. Subject otherwise to the terms and conditions of the Certificate. Loss or damage occasioned by or through or in consequence, directly or indirectly, of any of the following occurrences, namely: a) War, invasion, act of foreign enemy, hostilities, or warlike operations (whether war be declared or not), civil war; b) Mutiny, civil commotion assuming the proportions of or amounting to a popular uprising, military uprising, insurrection, rebellion, revolution, military or usurped power; c) Any act of terrorism, For this purpose an act of terrorism means an act, including but not limited to the use of force or violence and/or the threat of any person or groups of persons, whether acting alone or on behalf of or in connection with any organisations or governments, committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public, or any section of the public in fear. In any action, suit or other proceedings, where We alleges that by reason of the provisions of this Condition any loss or damage is not covered by this Takaful, the burden of proving that such loss or damage is covered shall be upon You. d) In respect of malicious acts, we shall not be liable for any loss or damage by fire or explosion nor for any loss or damage arising out of or in the course of burglary, housebreaking, theft or larceny or any attempt of such acts or caused by any person taking part. e) Loss of earnings, loss by delay, loss of market or other consequential or indirect loss or damage of any kind or description whatsoever. Page 19 of 20 f) Loss or damage due to total or partial cessation of work or the retarding or interruption or cessation of any process or operation. g) Loss or damage caused by permanent or temporary dispossession resulting from confiscation, commandeering or requisition by any lawfully constituted authority. h) Loss or damage caused by permanent or temporary dispossession of any building resulting from the unlawful occupation by any person of such building.