RISK MANAGEMENT Best Practices

Transcription

1 RISK MANAGEMENT RISK MANAGEMENT Risk Management The process of making and implementing decisions that will minimize the adverse effects of accidental and business losses on an organization. George L. Head, Stephan Horn II, Essentials of Risk Management, 3 rd ed. (Insurance Institute of America, 1997), pg. 5. CHF Canada Workshop 1

2 RISK MANAGEMENT Risk management as a program is a decision making process, including: Identifying and analyzing exposures. Examining alternative techniques to deal with them. Selecting the best technique. Implementing the chosen technique Monitoring the results. RISK MANAGEMENT What do I do about the exposures? Once you ve identified and analyzed the potential exposures: Focus on putting together a plan to address the issues. Examine the potential alternative techniques, and the feasibility of the measures. CHF Canada Workshop 2

3 BEST PRACTICES What does this mean to you? - Having a plan in place, and implementing what is considered as best practices, can help in reducing the potential for a loss. - The start would include Annual Inspections of each dwelling unit. We will walk through what that will look like later in this session. Take Time to RECOGNIZE HAZARDS CHF Canada Workshop 3

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7 BEST PRACTICES Annual Inspection - Let s review the handout Housing Unit Annual Inspections. - What type of conditions or situations would you think you should identify? - Break into groups, and each review the assigned questions. 15 mins to review and come up with your items, and present. LOSS PREVENTION Preventing a loss from occurring in the first place is far more preferable and less costly than correcting the problem once the loss has occurred! CHF Canada Workshop 7

8 Loss Control Practices and Programs By Implementing some sound Loss Control programs and practices, you can help reduce the potential of a loss from occurring in the first place, or at least reducing the severity if one does occur. Loss Control Practices and Programs This program is handled in two ways: - The Co-operators Loss Control department will make a visit to each CHF location, once every 4 years. - The co-op themselves implement the self-inspections, and help the membership recognize and address the hazards. CHF Canada Workshop 8

9 Loss Control Practices and Programs Some of the major areas of concern: - Fire - Water - Crime - Liability A structured look at conditions around your premises can identify areas and situations where improvements may be made. FIRE STATISTICS The major acts of omission(ignition source): - Cooking pan fires and pots, - Misc. Arson, exposures, - Heating/Cooling equipment, - Electrical distr. & wiring - Cigarettes/smoking materials, - Unknown other causes, Others - Appliances including chargers, - Candles, Are any of these preventable? CHF Canada Workshop 9

10 FIRE PROTECTION FIRE EXTINGUISHERS: Their successful functioning depends upon: Location and Accessibility Working Condition Persons Knowledge of The Extinguisher Proper type of fire extinguishers Class A - B - C FIRE PROTECTION Fire & Life Safety: - Alarm systems, detectors and devices, - Fire drills, - Smoke and heat detectors, - Automatic sprinklers, - Emergency lighting systems, - Exit lights, - Escape plans, rope ladders CHF Canada Workshop 10

11 WATER DAMAGE One of the major sources of loss is the result of water damage. What can you do as a member to help prevent losses from occurring? WATER DAMAGE Outside the Building: - Where does the rain water drain to? - Are there building issues that allow water to get inside? - Landscaping and sloped areas to drain away run-off. - Downspouts proper alignments, in good condition, and cleaned, - Guarding against overland flooding. CHF Canada Workshop 11

12 WATER DAMAGE Inside the building: Sources of water damage include: - Washing machine hoses, consider braided hoses, replace every 5 years. - Dishwasher connections, out of sight. - Water pipes freezing, - Overflowing bathtubs??? - Consider a water/leak detection device and alarms. CRIME CONCERNS Areas of potential concern include: - Private units/suites, - Common areas, parking lots, - Lighting and physical security measures, - Theft moneys and valuables in common areas/office CHF Canada Workshop 12

13 LIABILITY CONCERNS Another major source of loss is the result of premises liability exposures: personal injuries. A duty of care is owed What can you do as a member to help prevent these type of losses from occurring? LIABILITY CONCERNS Areas of potential concern include: - Public walkways broken sidewalks, slippery areas, obstacles. - Stairs and steps sturdy and compliant. - Parking areas tire-stops, adequate surfaces, potholes. - Playgrounds construction standards, who is using the equipment, hazards, maintained. Consider a checklist and frequency. CHF Canada Workshop 13

14 Loss Control - Implementing an interior Unit checklist. - This will focus on the key areas where the most risk exists, - An annual review of the higher risk items to reduce and eliminate loss potentials. - Implementing some sound loss prevention measures, and best practices, will help to ensure a safe property. Loss Control Lets discuss interior inspections: - Where can incidents occur, and how can they happen? - We have outlined the major areas and conditions of concern that should be checked. - We want to provide you with the best knowledge, to enable you to recognize and help mitigate losses. CHF Canada Workshop 14

15 Balcony railings: - Is the railing solid? Grab ahold of it and confirm. - Is it high enough and has proper spacing of openings. The top should be a minimum of 900mm (35.4 in). Any openings cannot be more than a 100mm (4 in) sphere can pass through, - Generally, any deck or balcony over 600mm (23.6in) high requires a guard. Balcony structure: - The overall structure must be solid, - The supports, beams, framing and flooring, - Can water pool and cause damage? Can be hidden sometimes. - Older structures may not confirm to todays building codes. CHF Canada Workshop 15

16 Stairways & Ramps: - Are stairways and ramps in good condition? - Coverings and anti-slip coatings as required, - Handrails: as rule of thumb, when more than 3 steps, a handrail is required, - And maybe two, if the span is greater than 1.1m (43.3in). Int. vs Ext. - Handrails should be between mm high (34 38in) high. Circuit breakers and fuses: - Installed as protection for each circuit in an electrical service, - Sized based on required protection, and to the size of wire installed, - Has there been any history of circuit breakers tripping or fuses blowing? - Was it investigated and corrected? - Have oversized fuses been installed? - Majority of household breakers/fuses will be 15 Amps. CHF Canada Workshop 16

17 Temporary power: - Extension cords are only designed for temporary use, - Light-gauge wire and subject to damage, - Potential overload and over-heating, - Avoid cluster plugs, or octopus plugs, - If power bars are being used, they should be approved types, - When permanent power is required, have receptacles installed, by an electrician. Electrical modifications: - We often see modifications made by unauthorized people, - Handy-man tinkering can be dangerous, - Very often, the hazards are hidden, and can pose both a fire and shock hazard, - Any electrical work, repair or modifications, should be made by a qualified electrician. CHF Canada Workshop 17

18 Space heaters: - These should only be temporary, when unusual measures require, - Should not be left unattended, - If used, only approved and safe designs, - Unplug it, versus only shutting it off, when not in use, - Be aware of the environment it is installed in combustibles near? - They should never impede egress. Smoking concerns: - Fires caused by smoking materials and careless habits are a huge concern, - Are your units smoke-free? Property? If so, you should provide a place to smoke. - Are proper receptacles or ashtrays provided outside? - Planters with peat moss make a great place for a fire to start we have many claims from this. CHF Canada Workshop 18

19 Candle use: - The use of candles in dwellings can also be deadly, - They should never be left unattended, - Be aware of the surroundings drapes, combustibles, - Keep out of reach of children, pets, Criminal activity: - Is there any evidence of criminal activity happening grow-op s, weapons, drugs? - A little tricky to address, and will probably need some police intervention, - Potential hazard to life and property. CHF Canada Workshop 19

20 Cooking hazards: - For years, this was the number one cause of house fires, - Unsafe and unattended cooking, - Excessive grease build-ups, - Burning pots left on the stove, - Poor understanding on how to safeguard against, and extinguish a cooking fire. Hoarding & clutter: - This is usually more of a mental health issue, and the proper medical advise should be obtained, - Hazardous from both a life and fire safety aspect, - Even excessive storage can contribute to fire hazard, and also a fire load/severity issue. - Also can be very dangerous in an emergency situation. CHF Canada Workshop 20

21 Barbeques: - Do you have a policy on barbeque usage? - Obviously, these should never be located in an interior area, even a carport or overhang, - Propane tanks can be very dangerous, - Proximity to combustible materials, - Storage of spare tanks, stored for the winter, upper balconies Annual inspection checklist: What is expected; - An interior review of each unit should be in your plan. - Being proactive is always more beneficial than reactive. - Involve the members in contributing to a safe environment. CHF Canada Workshop 21

22 Time for Evaluation Evaluations on Conference App Paper copies also available in the workshop room! Getting workshop materials CHF Canada Website AGM Conference App CHF Canada Workshop 22

23 LOSS PREVENTION LOSS PREVENTION IS NOT COMPULSORY... BUT NEITHER IS YOUR SAFETY CHF Canada Workshop 23

24 C O - O P E R A T I V E H O U S I N G F E D E R A T I O N O F C A N A D A Risk management : Summary: Risk management, as a program, is a decision making process, including: - Identifying and analyzing exposures. - Examining alternative techniques to deal with them. - Selecting the best technique. - Implementing the chosen technique. - Monitoring the results. : Having a plan in place, and implementing what is considered as best practices, can help in reducing the potential for a loss. The start would include Annual Inspections of each dwelling unit. Some of the major areas of concern: Fire, Water, Crime, and Liability A structured look at conditions around your premises can identify areas and situations where improvements may be made. Implementing an interior Unit checklist. - This will focus on the key areas where the most risk exists. - An annual review of the higher risk items to reduce and eliminate loss potentials. Implementing some sound loss prevention measures, and best practices, will help to ensure a safe property. Annual inspection checklist - What is expected? o An interior review of each unit should be in your plan. o Being proactive is always more beneficial than reactive. o Involve the members in contributing to a safe environment. Risk Management CHF Canada Workshop 2017