Bancassurance Service Guide
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- Britney Sherman
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1 Bancassurance Service Guide
2 WHAT SERVICES CAN YOU EXPECT FROM OUR PERSONAL BANKERS/ BANK REPRESENTATIVES? Our Bank offers Tokio Marine Life s insurance products through RHB Bank Berhad branches. If you intend to purchase a life insurance product from the Personal Banker/ Bank representative, you can enjoy these value added services: 1. BEFORE YOU BUY A POLICY Assist You In Choosing The Right Insurance Plan Go through with you the Customer Fact Find form to understand your insurance needs and financial goals. Recommend suitable insurance plan after assessing your needs. Explain Product Features Explain the product features, benefits payable, exclusions, premiums and charges. Provide Product Disclosure Sheet (PDS) to assist you in making informed decision and to facilitate product comparison. 2. WHEN YOU DECIDE TO BUY A POLICY Assist You With The Policy Application Explain the importance of answering the questions in the proposal form fully and accurately. Submit your application for underwriting after you have signed the proposal form. Arrange for medical examination with one of our panel clinics, if required. Provide information and assist in making a nomination to ensure policy moneys are received by your beneficiaries in the event of death. Explain The Policy Terms And Conditions You may collect your policy document within 14 days, after you received a notification from Tokio Marine Life Insurance. Go through the policy terms and conditions with you to ensure that this is the right plan that you have purchased. 3. DURING THE TERM OF THE POLICY Continuous Policy Servicing Assist in submitting your service requests to Tokio Marine Life Insurance, e.g. policy modifications, change of address and frequency of premium payments. In order to provide convenience and continuous services, you may engage any Personal Banker/ Bank representative at any RHB Bank Berhad Branch. Contact Point: Any of RHB Bank Berhad and Tokio Marine Life Insurance branches RHB Bank Berhad Customer Care Centre Hotline: Tokio Marine Life Insurance Hotline: Assist You In Making A Claim Assist in submitting your claim forms and documents to Tokio Marine Life Insurance. For more information, please log on to Underwritten by: For more enquiries or you require additional information, please feel free to contact RHB Bank Berhad Customer Care Centre Hotline at or at Tokio Marine Life Insurance CUSTOMER PORTAL FOR YOUR LIFE POLICY Please visit our Customer portal at eservices for online access to your policy information.
3 APAKAH PERKHIDMATAN YANG ANDA AKAN DAPAT HARAPKAN DARIPADA BANKER PERIBADI/ WAKIL BANK KAMI? Bank kami menawarkan produk insurans hayat Tokio Marine Life melalui cawangan RHB Bank Berhad. Jika anda ingin membeli produk insurans hayat daripada Banker Peribadi/Wakil Bank, anda boleh menikmati perkhidmatan nilai tambah: 1. SEBELUM ANDA MEMBELI POLISI Membantu Anda Memilih Pelan Insurans Yang Sesuai Meneliti kandungan Borang Pencarian Fakta Pelanggan untuk memahami keperluan insurans dan matlamat kewangan anda. Mengesyorkan pelan insurans yang sesuai selepas menilai keperluan anda. Menerangkan Ciri-Ciri Produk Menerangkan ciri-ciri produk, manfaat yang dibayar, pengecualian, premium dan caj-caj. Menyediakan Helaian Penerangan Produk (PDS), untuk membantu anda dalam membuat keputusan yang tepat dan memudahkan anda membuat perbandingan produk. 2. APABILA ANDA MEMBUAT KEPUTUSAN UNTUK MEMBELI POLISI Membantu Anda Dalam Permohonan Polisi Menerangkan kepentingan menjawab soalan-soalan di dalam borang permohonan dengan lengkap dan tepat. Menghantar permohonan untuk proses pengunderaitan selepas anda menandatangani borang permohonan. Menghadiri pemeriksaan kesihatan di salah satu klinik panel kami, jika diperlukan. Memaklumkan kepentingan membuat penamaan untuk memastikan wang polisi diterima oleh penama/ waris sekiranya berlaku kematian. Menerangkan Terma dan Syarat Polisi Anda boleh mengutip dokumen polisi anda dalam tempoh 14 hari, selepas anda menerima notifikasi daripada Tokio Marine Life Insurance. Menerangkan terma-terma dan syarat-syarat polisi kepada anda bagi memastikan pelan yang dibeli sesuai dengan keperluan anda. 3. SEMASA TEMPOH POLISI Perkhidmatan Polisi Yang Berterusan Membantu dalam mengemukakan permintaan perkhidmatan anda kepada Tokio Marine Life Insurance, cth. pengubahsuaian polisi, pertukaran alamat dan kekerapan pembayaran premium. Untuk menyediakan perkhidmatan yang mudah dan berterusan, anda boleh melibatkan mana-mana Banker Peribadi/ Wakil Bank di manamana cawangan RHB Bank Berhad. Titik Hubung: Mana-mana RHB Bank Berhad dan cawangan Tokio Marine Life Insurance Talian Hangat Pusat Perkhidmatan Pelanggan RHB Bank Berhad: Talian Hangat Tokio Marine Life Insurance: Membantu Anda Dalam Membuat Tuntutan Membantu dalam mengemukakan borang tuntutan dan dokumen kepada Tokio Marine Life Insurance. Untuk maklumat lanjut, sila layari Ditaja jamin oleh: Untuk pertanyaan atau maklumat lanjut, sila hubungi talian hangat Pusat Perkhidmatan Pelanggan RHB Bank Berhad atau Tokio Marine Life Insurance PORTAL PELANGGAN UNTUK POLISI HAYAT ANDA Sila layari portal Pelanggan kami di eservices untuk mengakses maklumat polisi anda secara dalam talian.
4 到底我們的私人銀行業務專員 / 銀行代表可以如何為您服務? 我們的銀行通過 RHB Bank Berhad 分行提供 Tokio Marine Life 壽險產品 若您向銀行業務專員 / 銀行代表購買壽險產品, 您將可享有額外的增值服務 1. 購買保單前 協助您選擇合適的保險計劃 協助您填寫客戶資料調查表, 以便了解您投保的需求和財務目標 依您的需求推薦合適的保險計劃 產品特徵講解 介紹產品特徵 應得利益 不保項目 保費和收費 提供產品披露說明 (PDS), 以協助您做出準確的決定和產品較對 2. 決定投保時 協助您完成保單申請 講解誠實及準確回答所有表格內的重要性 當您簽名後, 申請表格將會被提交給保險公司以作審核 若需要, 安排前往我們其中一家指定診所進行體檢 提供委託保單受益人的信息, 以確保一旦投保人死亡之後, 受益人能獲得保險賠償金 解釋保單規則與條款 您將可以在收到 Tokio Marine Life Insurance 的通知後,14 天內領取您的保單 向您講解保單條款, 以確保您簽購適合的保險計劃 3. 在投保期間 持續提供保障服務 向 Tokio Marine Life Insurance 提交您的服務變更申請, 例如調整保單內容 更新地址 保費交付方式 為了提供更方便和持續性的服務, 您可在任何一間 RHB Bank Berhad 分行尋找任何一位銀行業務專員 / 銀行代表的幫助 聯絡方式 : 任何 RHB Bank Berhad 和 Tokio Marine Life Insurance 分行 RHB Bank Berhad 客戶服務中心熱線 : Tokio Marine Life Insurance 熱線 : 協助辦理索賠手續向 Tokio Marine Life Insurance 提交您的索賠申請表和文件 欲知更多詳情, 請瀏覽 保單承保商 : 更多詳情和資料, 請撥打 RHB Bank Berhad 客戶服務中心熱線 或者 Tokio Marine Life Insurance 您的壽險保單之顧客網站請瀏覽我們的顧客網站 了解您的保單詳情
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