UL s Quality Management System Program Requirements

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1 UL s Quality Management System Program Requirements QF Issued: 8/7/89 Revised:10/27/03

2 As of the date of issuance of this document, Underwriters Laboratories Inc. is accredited by the following for its Quality Management System programs*. ANSI-RAB NAP ISO 9000, QS 9000, TE Supplement, AS 9000, AS 9100, TL 9000,Alternative Method Also ISO Raad voor Accreditatie ISO 9000, QS 9000 Standards Council of Canada ISO 9000, QS 9000, ISO 13485/8 under CMDCAS United Kingdom Accreditation Service ISO 9000, QS 9000, EN 46001/2, ISO 13485/8 Also ISO Japan Accreditation Board for Conformity Assessment ISO 9000 InMetro ISO 9000, QS 9000 Also ISO EMA ISO 9000 IATF ISO/TS entidad mexicana de acreditación, a.c. International Automotive Task Force * Please contact us for more information about our scopes of accreditation. 2 QF Issued: 8/7/89

3 TABLE OF CONTENTS 1. INTRODUCTION APPLICABLE DOCUMENTS TERMS AND DEFINITIONS UL'S QUALITY MANAGEMENT SYSTEM PROGRAM REQUIREMENTS GENERAL THE ORGANIZATION SHALL UL SHALL: COMPLIANCE WITH UL'S QUALITY MANAGEMENT SYSTEM PROGRAM REQUIREMENTS UL'S QUALITY REGISTRATION SERVICES PRIOR TO THE ON-SITE VISIT OFFICE VISITS ISSUING REGISTRATION MAINTENANCE OF REGISTRATION SUSPENSION OR WITHDRAWAL OF REGISTRATION COMPLAINTS APPEALS...14 APPENDIX A - CONDITIONS FOR USE OF THE UL REGISTERED FIRM MARK...16 APPENDIX B - CONDITIONS FOR USE OF AN ACCREDITATION BODY MARK...19 B.1 GENERAL...19 B.2 REQUIREMENTS FOR USE OF THE ANSI-RAB NAP ACCREDITATION MARK...19 B.3. REQUIREMENTS FOR USE OF THE RAAD VOOR ACCREDITATIE (RVA) MARK...20 B.4 REQUIREMENTS ESTABLISHED BY THE STANDARDS COUNCIL OF CANADA (SCC)...22 B.5 REQUIREMENTS FOR USE OF THE UNITED KINGDOM ACCREDITATION (UKAS) MARK...23 B.7. REQUIREMENTS FOR USE OF THE JAPANESE ACCREDITATION BOARD (JAB) ACCREDITATION MARK...25 B.8 REQUIREMENTS FOR USE OF THE INMETRO LOGO...26 B.9 REQUIREMENTS FOR USE OF THE EMA LOGO Introduction The UL Quality Management System Program is designed to evaluate and register organizations to the Management System Standards such as ISO 9000, and equivalent standards such as EN 29000, BS EN ISO 9000, etc. and related standards. The objective of this Program is to provide, by assessment and subsequent follow-up assessments (i.e. continuous assessments), independent verification of an organization s quality management systems capability to consistently provide products services which conform to given specifications. UL Quality Management System clients and UL clients of other programs offered by UL based on the QMS standards (i.e. QS-9000, TL 9000, AS9000/AS9100, ISO 13485/8) must also adhere to requirements of this document. 3 QF Issued: 8/7/89

4 Upon Registration, UL provides these Quality Management System Program Requirements to all UL Registered organizations, which may be modified or supplemented by UL. This document identifies and describes the quality management system scope for the goods or services that are the subject of Registration, specifies certain requirements for the Registered system, specifies the particular type and form of UL Mark which may be used in connection with the quality system and the scope that is the subject of Registration, the use of the Mark, and the conduct of surveillance service. This document is in two sections. The first section contains basic requirements for UL Quality Management System Requirements, which apply to all UL QMS Registered organizations. The Addendum section (QF A) contains requirements for specific management system standards in addition to the basic requirements. These apply to those UL clients who have their systems registered to additional requirements such as: ISO/TS 16949, QS-9000, TL 9000, AS 9000/AS9100, ISO 13485/88. Program sector specific requirements will be provided to clients for that specific program. Any changes to program specific requirements will be communicated to registered and pending clients. For the most up to date version of UL's Quality Management System Program Requirements (QF ) and applicable sector specific Addendum (QF A), check UL's web site at or contact your local UL representative. 2. Applicable Documents 2.1. ISO :1994: Quality Management and Quality Assurance Standards - Guidelines for Selection and Use ISO 9001:1994: Quality Systems - Model for Quality Assurance in Design/Development, Production, Installation and Servicing 2.3. ISO 9002:1994: Quality Systems - Model for Quality Assurance in Production, Installation, and Servicing 2.4. ISO 9003:1994: Quality Systems - Model for Quality Assurance in Final Inspection and Test 2.5. ISO : Quality Management and Quality System Elements - Guidelines 2.6. ISO 9000: 2000 Quality Management Systems - Fundamentals and Vocabulary 2.7. ISO 9001: 2000 Quality Management Systems - Requirements 2.8. ISO 9004: 2000 Quality Management Systems - Guidelines for Performance Improvements 2.9. ISO Guidelines for Quality and/or Environmental Management Systems Auditing QS-9000: 1998 Quality System Requirements, Third Edition Tooling & Equipment Supplement: 1998 Quality System Requirements, Second Edition (TE Supplement) 4 QF Issued: 8/7/89

5 2.12. TL9000 Quality System Requirements: 2001 Book One Release TL9000 Quality System Metrics: 2001 Book Two Release AS9000: 1999 Aerospace Basic Quality System Standard AS9100: 2001 Quality Systems - Aerospace - Model for Quality Assurance in Design Development, Production, Installation, and Servicing ISO/TS 16949: 1999: Quality Systems - Automotive Suppliers - Particular requirements for the application of ISO 9001: ISO/TS 16949:2002 Quality Management Systems Particular Requirements for the Application of ISO 9001:2000 for Automotive Production and Relevant Service Part Organizations ISO 13485:1996 Quality Systems - Medical devices - Particular requirements for the application of ISO ISO 13488:1996 Quality Systems - Medical devices - Particular requirements for the application of ISO Any other national/international industry standards, or other specifications, agreed to by the organization and the customer. 3. Terms and Definitions 3.1. Bulk Packaging - A term used to describe a container holding large quantities of individually wrapped packages (see Appendix A, para. A.2.3) Certificate of Registration - A certificate recognizing the scope of registration that the quality management system, implemented by the organization having been assessed by UL, is in accordance with a specific management system standard and UL's Quality Management System Program Requirements Continuous Assessment - An assessment performed by UL to determine an organization's continued compliance with the applicable standard and program requirements subsequent to facility registration. These assessments are usually announced two (2) weeks prior to the visit date but UL reserves the right to perform unannounced continuous assessments Registration - A decision by UL that a facility's quality system meets the requirements of a specific management system standard and UL's Quality Management System Program Requirements. A certificate of registration is issued to the organization to indicate acceptance into the UL QMS Registration Program. An organization that has been granted registration by UL is a legal entity, incorporated or unincorporated body which has been issued a certificate of registration. This organization subscribed to UL's Quality Management System Program and is therefore responsible to comply with UL requirements and for UL invoices associated with the Registration ISO 9000 Series Quality Management and Quality Assurance Standards - The standards for quality systems published by the International Organization for Standardization. Examples of equivalent series standards include Q9000 by the American National 5 QF Issued: 8/7/89

6 Standards Institute (ANSI) and the American Society for Quality (ASQ), EN by the Committee for European Normalization (CEN), and BS EN ISO 9000 by the British Standards Institution (BSI) Program Coordinator or Manager - A member of the organization who represents the evaluated facility and is responsible for the facility's quality management system as it pertains to the relevant products and/or services covered in the organization's scope of registration Organization - The party that is responsible for the product, process or service and is able to ensure that quality assurance is exercised. This definition may apply to manufacturers, distributors, importers, assemblers, service organizations, etc Quality System - The organizational structure, responsibilities, procedures, processes and resources for implementing a quality management system Reassessment - The evaluation performed by UL to confirm compliance of the organization's quality management system with the requirements of the applicable QMS standard(s) at the end of the organization's registration cycle Registration Assessment - The evaluation performed by UL to determine the compliance of the organization's quality management system with the requirements of the applicable QMS standard(s) Scope of Registration - (also referred to as the Scope of Activity) A synoptic description outlining the relevant process, product and/or service areas that are provided under the organization's registered quality system. Scope of Registration is agreed on prior to the Registration Assessment UL - Underwriters Laboratories Inc UL Registration Directory - A document containing facilities that have been issued certificates of registration to at least one of the Management System Standards QMS standards by UL. Descriptions in this document will define a facility's name, address, Standard Industrial Classification (SIC) category, facility scope of registration and the registration issue date. This is also available electronically on UL's web site at UL Registered Firm Mark - The UL mark which is used by registered organizations in accordance with UL's registration agreements and Appendix A of these Requirements to publicize their facility registration. 4. UL's Quality Management System Program Requirements 4.1. General UL is the sole authority by which UL certificates of registration may be issued An organization capable of demonstrating a legitimate business that complies with the UL Quality Management System Program Requirements shall be entitled to a certificate of registration which shall remain the property of UL. 6 QF Issued: 8/7/89

7 All organizations assessed under UL's scope of accreditation will be given the opportunity to have the mark of one or more of those accrediting bodies appear with UL's Registered Firm Mark on their certificate A separate certificate will be issued for each registration for which an application is submitted Certificates are renewed as indicated on the Registration certificate unless termination, suspension or withdrawal occurs. If an organization does not intend to renew its registration, it must notify UL in writing of its intentions not less than 60 days prior to its renewal An organization's right to use the certificate of registration is not transferable to any other person, organization or corporation without UL's written authorization The organization agrees that it will comply with all applicable laws, statutes and regulations (e.g. state, region. providence, country, etc.) Should UL s representative identify items which are not in compliance with this document or the applicable Requirements, the Organization will either correct such items or not make reference to UL. In the event of disagreement between the Organization and UL s representative as to whether a quality system and/or its goods or services are eligible for use of the Mark, the Organization may bring the dispute to the designated UL manager If it is reported that the Organization s quality management system for goods or services under there scope of registration are not in compliance with this document or applicable standards, the Organization will cooperate with and assist UL in obtaining the facts, including sharing such information as the Organization acquires regarding the reported noncompliance, and to take and report to UL on such corrective action necessary to correct any noncompliance found to exist The continuous assessment service of UL and any assessments conducted by UL, are designed to serve only as a verification of continued compliance of the organization's quality management system with this document and the applicable Requirements. The Organization is in no way relieved of its responsibility for its quality management system and its scope of registration for those goods or services that are subject to the Certificate issued by UL Occasionally the assessment team may include members that also provide management system services for organizations other than UL. These individuals meet all of UL's current auditor qualification requirements and must comply with UL's criteria for confidentiality, conflict of interest and ethical standards. Additionally, UL assessment teams may be include individuals from accreditation bodies and /or industry representatives/regulators as required by industry sector schemes or accreditation requirements e.g. QS9000, AS9100 etc Quality system consultants contracted by the organization are limited to the role of an observer. 7 QF Issued: 8/7/89

8 4.2. The Organization shall at all times comply with UL Quality Management System Program Requirements and Addendum (QF A) for specific programs, as applicable; maintain and document a quality system in accordance with the requirements of the applicable Management System standard(s) and make available copies of that documented quality system (or any parts thereof) should UL require it for registration purposes; It is expected that the process may change as a result of continuous improvement practices, however, when such changes have a major and significant impact on the quality management system, organizational structure, UL must be notified to evaluate if additional assessment activity is necessary for verifying Registration compliance. This notification must be in writing and these changes shall be consistent and comply with the appropriate requirements; discontinue any use of the UL Registered Firm Mark which is unacceptable to UL and any form or statement of reference which in the opinion of UL might be misleading; ensure that any purchased finished product, processes or services covered under the organization's scope of registration complies with their UL Quality Management System Program assessed capability. If any finished products, processes or services are produced or provided external to the organization's quality management system, the external producer or provider may also be evaluated during the registration process. This may require on-site assessment of the external producer or provider by the UL audit team. In cases where products described in the scope of registration are not traceable to a quality management system registration which is recognized by UL, the organization shall establish and operate a procedure for notifying the prospective customer that the items in question have not been produced or provided within UL's Registration; give the representatives of UL access, during normal working hours, for the purpose of examining systems, processes, methods of test, and records; or, if necessary, to establish that the procedures for the termination of registration described in para below have been carried out; extend all necessary privileges and assistance to UL s representative, including health and safety conditions, so the representative may properly perform his function under UL s surveillance or continuous assessment service, and shall make all written material utilizing the UL Mark and other means of displaying the Mark available for audit by UL s representative nominate a management representative and one or more deputies authorized to act in the main nominee's absence (and replacement nominees as may be necessary) who shall be responsible for all matters in connection with the requirements of the certificate of registration not use any Report, Certificate or Plaque issued as a result of a UL Management System Assessment to indicate a product is Listed, Classified or Recognized by UL, or as the basis of any oral or written representation to suggest that any product or system has been or is Listed, Classified or Recognized by UL not release any information referencing UL Management System Assessment acceptance, Certification and/or Registration of the Facility before it is established and confirmed in writing by UL. 8 QF Issued: 8/7/89

9 make available to UL, when requested, the records of all complaints and corrective action taken, in accordance with the requirements of the quality system standards or other normative documents 4.3. UL shall: after granting registration to an organization, UL will issue a registration certificate and send a representative to the organization at its discretion but not less than once per year in which the organization is manufacturing goods, operating processes or offering a service for which it is registered for the purpose of verifying that the obligations imposed by the certificate of registration are being carried out. The scope and extent of a reassessment activity will depend on the continuous assessment cycle and the performance and activities of the organization; The maturity and continued effectiveness of the quality management system is monitored through the On-Site Registration Renewal Process, and also during Continuous Assessment of management review, internal audit corrective action, preventive action and continual improvement not disclose any information concerning the organization which is of a confidential nature, other than information which is in the public domain or acquired from other sources without the organization's prior authorization in writing; Information about a particular product or supplier shall not be disclosed to a third party without the written consent of the supplier. Where the law requires information to be disclosed to a third party, UL shall inform the supplier of the information provided, as permitted by law; notify the organization at its discretion of customer complaints relating to the compliance of its product, process or service with the specified requirements direct its representative to exercise due care in complying with any safety regulations which may be applicable generally to the Organization s facility personnel effecting the quality management system. 9 QF Issued: 8/7/89

10 5. Compliance with UL's Quality Management System Program Requirements 5.1. If an organization is temporarily unable to comply with these UL Quality Management System Program Requirements, UL may require the organization to discontinue use of the Registered Firm Mark, any claim to registration under the Registration, and notify customers until the conditions of registration are again achieved or pending the result of an appeal as described under section If the organization fails to comply with these UL Quality Management System Program Requirements UL may, subject to the provisions in section 6.5, as appropriate: (a) revoke the certificate of registration (b) refuse to issue or renew the certificate of registration (c) change/limit the scope of registration (d) notify vendors, authorities, potential users of improper or unauthorized use of the UL mark or improper or unauthorized reference to UL 5.3. UL may, at its discretion, and subject to the provisions in section 6, revoke or refuse to issue or renew a certificate of registration if the organization becomes subject to the bankruptcy laws or makes any arrangements or composition with its creditors, or enters into liquidation, whether compulsory or voluntary (but not including liquidation for the purpose of reconstruction), or has a receiver of its business appointed, or is convicted of an offense tending to discredit the organization's reputation and good faith as a trader. Such decisions, and the grounds for them shall be communicated to the organization in writing In the event that UL makes changes to it's Quality Management System Program and/or requirements which affect the registration of registered organizations, UL shall: (a) specify an effective date for the changes, which shall allow sufficient time for the UL registered organizations to amend their quality system, (b) formally notify all UL registered organizations affected by the new requirements of the effective date of the change and new action required of them. (c) where appropriate, afford the opportunity for UL registered organizations to submit comments on the proposed changes, 5.5. The registered organization is required to take required action by the effective date. If agreed action is not acceptably taken, withdrawal or suspension of Registration may occur(see para. 6.5). If special assessment of the system is necessary to evaluate the organization's system due to the revised requirements, the Organization shall be responsible for the cost of the evaluation. 10 QF Issued: 8/7/89

11 6. UL's Quality Registration Services The following summarizes procedures for UL's Quality Management System services and registration: 6.1. Prior to the On-site Visit An organization seeking UL's Quality Management System services can request an information packet which includes the following items at a minimum: (a) Information Request Form (b) Self-Assessment Quality System Checklist The organization can provide UL information about their organization by completing the Information Request Form. Upon receipt of required information, UL will evaluate the scope of assessment activity and forward application forms to the organization to cover the mutually agreed activity. These application forms must be completed and returned to UL prior to commencement of the scheduled on-site visit. Mutually agreeable dates will be arranged for the on-site visit. The organization at any time prior to the assessment may request a Preliminary Evaluation. Conditions that may warrant a Preliminary Evaluation depend on factors such as the overall size and capacity of a facility and/or the complexity of its operation, quality system, product and/or service The Quality System Checklist may be an effective tool for the organization to determine it's facility's state of readiness for an assessment to the requirements of the chosen Management System standard Office Visits Preassessment Meeting - The Preassessment Meeting is performed by UL representatives to enhance a company's understanding of the Management System Standards and to explain the mechanics and structure of the Registration Program. Discussions may include topics such as global quality standardization activities and the advantages provided by UL's Accreditations. Other company specific topics such as scope of registration, selection of facilities to be registered, organizational structure and proposed schedules for assessment can also be discussed Preliminary Evaluation - Preliminary Evaluation of each facility can be performed in accordance with the requirements of a selected Management System program (i.e. ISO 9000, ISO/TS 16949, QS-9000, TL 9000, etc.). At the conclusion of the evaluation, the UL Representative(s) will summarize the evaluation results and provide the facility representatives with a report of the assessment team's findings. In this report, UL will not draw any conclusions as to the eligibility of the evaluated facility for Registration under UL's Quality Management System Program. The number of Preliminary Evaluations conducted at one facility may not exceed two, except where a program's requirements do not allow Registration Assessment - The registration assessment is scheduled when a facility is determined to be eligible for assessment based on the review of the preliminary information described above. The registration assessments are performed by UL. 11 QF Issued: 8/7/89

12 Special Assessment - A Special Assessment is an additional assessment to determine continued conformance to requirements which were determined to be significant and require corrective action. An Assessment Team shall be scheduled to perform an assessment in addition to the regular scheduled continuous assessments to verify the implementation of corrective actions. Clauses audited during a Special Assessment shall be determined based on the assessment finding, field data, complaints, client requests, major organizational or system changes, etc Scope Expansion Assessments - A Scope Expansion assessment is scheduled when a UL client requests to expand their scope of registration to include other standards, operations, etc. This can be scheduled in conjunction with a surveillance assessment or separate from the surveillance assessment schedule. A scope expansion assessment normally results in additional assessment time Issuing Registration At the completion of the assessment, and prior to leaving the facility, the UL Assessment Team will provide the organization's Program Coordinator or Manager with an assessment report and any action requests generated during the evaluation which itemize discrepancies uncovered during the assessment. Time limits for action request responses are to be determined by UL. The team will also provide a recommendation as to the Organization's eligibility for facility registration The team s recommendation provided at the end of the assessment, and the entire assessment report is later subject to registration review. Upon concurrence of the assessment team and reviewers, the assessment result will be finalized. An appeals process is available to the organization should they disagree with the Registration decision Non- conformances fall under two categories, "major" and "minor". Major nonconformances are those giving evidence of systemic failure which require reassessment (partial or full) prior to the audit team's recommendation to issue, or maintain acceptance or registration in the applicable UL registration program. Major non-conformances must be resolved prior to the issuance of the applicable registration program certificate. Minor non-conformances are those not requiring reassessment (partial or full) that generally can be resolved through correspondence with further verification during subsequent continuous assessments Registration is granted only if the facility evaluated fully complies with the requirements of the selected standard. Any Action Requests generated during the audit must be responded to by the ISO Program Coordinator or Manager directly to UL. If they are not satisfactorily resolved, UL will provide an explanation of the reasons why the response did not resolve the nonconformance. 12 QF Issued: 8/7/89

13 When Registration is granted a certificate of registration shall be issued to the facility indicating that the facility's quality system complies with a given Management System standard, for a specific group of products and/or services and to recognize the organization's registration under UL's Quality Management System Program. The name of the facility will also be published in the UL Registered Firms Directory Maintenance of Registration Upon issuance of a UL Certificate, a program of continuous assessments will be established. The establishment and maintenance of UL Registration is contingent upon the continued adherence to the terms and conditions of this document by the Organization. During these visits, UL will verify that the facility continues to comply with the requirements of the applicable Management System Standard and other program standards, as applicable, and UL's Management System Registration Program Continuous Assessment visits will be conducted either annually or twice per year. Annually the Continuous Assessment(s) will cover approximately one third to one half of the quality management system. A Reassessment covering all clauses of the applicable standard(s) is conducted every third year as part of an ongoing program designed to maintain the Organization s Registration. The triennial reassessment duration will be two-thirds of the time required for a registration assessment Alternate Assessment Methods may be used only when specifically authorized by UL in writing. Terms and conditions of the Alternate Assessment method are defined separately by UL in accordance with accreditation and related requirements. This is method is not eligible for all programs. Check with your local UL office for eligibility Suspension or Withdrawal of Registration Registration may be suspended or withdrawn by UL under any of the following conditions: a) b) c) d) e) f) g) The organization's quality system no longer complies with the requirements of the applicable Management System standard or UL Quality Management System Program Requirements. The organization's use of any UL symbol, marking, or statement which is determined by UL as unacceptable or misleading. The organization is delinquent in payments. The organization violates a signed UL agreement during the process of or after achieving registration. The Organization has exhibited a lack of commitment in responding to action requests or continues not to meet agreed response dates. The organization s management system continues to demonstrate ineffectivity by repetitive action requests being issued and not resolved. The organization requests withdrawal of registration UL s Registration shall be discontinued for any quality system or goods or services which, for any reason, are no longer eligible for Registration Upon withdrawal, of any rights or authority conferred by signed Agreements, UL shall take one or both of the following actions: a) discontinue in whole or in part UL Registration of the quality system and any goods or services covered, and 13 QF Issued: 8/7/89

14 b) UL s representative shall have the right to acquire possession of any written material utilizing the UL Certificate, Mark, and any other form or reference to UL, which were used in connection with any system, goods or services which are no longer subject to Registration Upon the termination of the certificate of registration the organization shall immediately discontinue the use of the UL Registered Firm Mark and all matter which contains it or any reference to it. This does not in any way limit the actions that UL may take in the event of the termination of any rights or authority conferred by signed Agreements Complaints Anyone may lodge a complaint regarding UL's auditors or services. Complainants can without prejudice, present and discuss their views with UL's Management Personnel Upon receipt of a formal complaint, UL's Management Personnel initiate an investigation to determine the cause of the complaint A complaint can be made through any form of communication; such as telephone, facsimile, telex or letter. If a complaint is communicated orally, the complainant shall be encouraged to submit a documented complaint If a complainant wants to remain anonymous and does not request a response, the complaint shall nevertheless be evaluated and considered for corrective actions. If a formal complaint has not been resolved sufficiently, it may be escalated to a higher management level for resolution Appeals Appeals are generally not complaints. An appeal is made when there is a disagreement with a UL decision to not grant, or withdraw registration The right to appeal and the appellate process is made known and fully explained to anyone who requests such information and especially at those times where there is disagreement with UL's registration decision Appeals should be documented by the organization and submitted to UL on company letterhead with the signature of an executive officer Documented appeals are acknowledged within 5 working days and are directed to the Vice President of Global Programs and Services - International who verifies that a complete investigation is conducted. UL personnel conduct a thorough review of the facts and information provided from all available sources, within 30 days of receiving the appeal The Vice President of Global Programs and Services - International submits requests for appeal to the President of UL and the Chairman of the Management Systems Advisory Council so that an Appeals Panel is convened in accordance with established UL policies The Appeals Panel will not include members with a vested interest in the decision and will include at least one member of the MSAC. Both UL and the Appellant (the individual/party making the appeal) must agree on the composition of the Appeals Panel. 14 QF Issued: 8/7/89

15 Decisions regarding appeals are within 90 days from the date of the appeal and are based on the facts and information presented and are consistent with the resolutions and actions resulting from prior situations The Appellant is at liberty to bring the handling of their concern to the attention of an Accreditation Body if they believe the appeal has not been handled in accordance with UL's Registration Program Requirements. 15 QF Issued: 8/7/89

16 Appendix A - Conditions for Use of the UL Registered Firm Mark A.1 General A.1.1 A.1.2 A.1.3 A.1.4 Upon acceptance of the following conditions, the registered organization is entitled to use the UL Registered Firm Mark illustrated below. Camera-ready artwork of the UL Registered Firm Mark is available for photo reproduction from the UL office handling the registration. An electronic form of the logo is also available from UL's web site ( UL is the owner of the UL Registered Firm Mark which incorporates the name, abbreviation or symbol of Underwriters Laboratories Inc. (referred to as the Mark ) and which may, only under the conditions of this document, be used by the Organization in connection with its quality system and the goods or services that are the subject of Registration to indicate that such goods or services are covered by UL and its Registration. The Organization shall not use such a Mark nor in any other way make use of UL s name, abbreviations, or symbols, or any other form or reference which may be interpreted to mean Underwriters Laboratories Inc., in connection with its quality system and goods or services not in compliance with this document and Requirements. In the opinion of UL the promotional or advertising material shall not be in conflict with the findings of UL and that the reference to Underwriters Laboratories Inc. shall in no way create a misleading impression as to the nature of UL s findings and Registration. Except for the Mark that is prescribed for use in Appendix A, no other UL Mark may be used in the advertising and promotional material supplied unless otherwise specifically authorized in writing by UL. In those instances where a Marking is used, any text which is prescribed by this document shall be used. The UL Certificate of Registration and Mark shall be used in the manner authorized by UL and subject to the control of UL. Requests for use of UL s Certificate and Mark shall be processed through UL. Notwithstanding that the cost of displaying UL s Certificate and Mark is not paid by UL, it is agreed that the right to control the display or other use of the Certificate and Mark shall be vested in UL. UL s representative shall have the right, on demand, to acquire possession of the UL Certificate and Mark and any or all advertising and promotional material, or other means of displaying the Certificate and Mark when in the judgment of UL s representative, such action is warranted. A.2. Requirements A.2.1. The UL Registered Firm Mark may only be used on correspondence, advertising and promotional material and shall only be used in connection with the products and/or services described in the organization's scope of registration. The registered organization must identify the goods or services to which the certificate of registration applies when using the UL Registered Firm Mark in a context where the scope of application is open to interpretation. A.2.2. The UL Registered Firm Mark shall not be used on individual product containers or individual product packaging. 16 QF Issued: 8/7/89

17 A.2.3. The UL Registered Firm Mark may be used on bulk packaging only when specifically authorized in writing by UL, provided that in the opinion of UL, the mark's use in no way tends to create a misleading impression as to the nature of UL's quality system registration. A.2.4. The UL Registered Firm Mark shall not under any circumstances be used directly on or closely associated with products or services in any way which may imply that the products or services themselves are Listed, Recognized, Classified, or in any way certified by UL. A.2.5. The registered organization agrees to discontinue any use of the UL Registered Firm Mark and any form of statement with reference to the authority of the registered organization to use the mark which is unacceptable to UL and which in the opinion of UL might be misleading. A.2.6. Upon the termination of registration, for whatever reason, the organization must discontinue all use of the mark immediately. A.3 Composition & Elements: A.3.1. UL in a circle symbol encircled by the words "REGISTERED FIRM" in the bottom half as illustrated below: A.3.2. Use of the UL Registered Firm Mark, when used, must always be in conjunction with the following elements (as illustrated in the examples below): a) Registered Organization's Name b) File Number c) Applicable ISO Standard to which the organization is registered 17 QF Issued: 8/7/89

18 Examples of acceptable compositions: A.4 Application The following guidelines describe acceptable applications of the UL Registered Firm Mark: A.4.1. Minimum size is not specified as long as the words REGISTERED FIRM" are clear and legible. A.4.2. Black on a white background, or a background in another color which clearly contrasts with black. A.4.3. White on a black background, or a background in another color which clearly contrasts with white. A.4.4. Contrasting colors where the foreground and the background allow the details of the UL Registered Firm Mark to be clearly distinguishable and legible (consult UL for acceptability of color scheme). A.4.5. Embossed in such a way that the UL Registered Firm Mark is clear and legible A.4.6 Where the organization has been registered to an accredited registration program, the organization may include the standard number with reference to the applicable Management System standard (i.e. QS-9000). A.5 Preferred Text Registered organizations may use the following pre-approved statements in connection with the mark to describe their registration: The facility covered by this Mark has been evaluated to international quality assurance standards by Underwriters Laboratories Inc. 18 QF Issued: 8/7/89

19 "Our facility has been Registered by Underwriters Laboratories Inc. to the International Organization for Standardization ISO 9000 Series Standards for Quality. "Registered by UL to ISO 900X." "The quality systems of this facility have been Registered by UL to the ISO 9000 Series Standards.' Appendix B - Conditions for Use of an Accreditation Body Mark B.1 General B.1.1. If permitted by the accreditation body, organizations registered under UL's scope of accreditation may use the accreditation body's mark upon written consent from UL. B.1.2. For those accreditation bodies who permit use of their mark, the conditions governing use of UL's Registered Firm Mark also apply as a minimum for use of the accreditation body's mark. B.1.3. When permitted by the accreditation body, the accreditation body's mark may only be used on correspondence, advertising and promotional material and must be used in conjunction with UL's Registered Firm Mark. B.2 Requirements for Use of the ANSI-RAB NAP Accreditation Mark B.2.1. This section applies only to those organizations with written authorization from UL to use the ANSI-RAB mark as evidenced by the ANSI-RAB NAP mark on their certificate of registration. B.2.2. Only organizations authorized to use the ANSI-RAB NAP mark are entitled to use the mark illustrated below. B.2.3. Use of the ANSI-RAB NAP mark must always be in conjunction with: a) UL's Registered Firm Mark b) Registered Firm's Name c) File Number d) Applicable ISO Standard B.2.4. The ANSI-RAB NAP mark may only be used on stationery, advertising and promotional literature in connection with those goods and/or services listed on their certificate of registration. The registered organization must identify the goods or services to which the certificate of registration applies when using the ANSI-RAB NAP mark in a context where the scope of it's application is not clear. B.2.5. The ANSI-RAB NAP mark shall not under any circumstances be used directly on or closely associated with any product, process or service in any way which may imply that the product, process or service itself is in any way certified by UL or ANSI-RAB NAP. 19 QF Issued: 8/7/89

20 B.2.6. The registered organization agrees to discontinue any use of the ANSI-RAB NAP mark and any form of statement with reference to the authority of the registered organization to use the ANSI-RAB NAP mark which is unacceptable to UL or which in the opinion of UL might be misleading. B.2.7. Upon the termination of registration, for whatever reason, the organization must discontinue all use of the ANSI-RAB NAP mark immediately. B.2.8. Appearance of the ANSI-RAB NAP accreditation mark must be: in a size which makes all features of the mark clearly distinguishable, in a size not exceeding that of the UL Registered Firm Mark; in black or in gold, or in the predominant color of the letterhead or printing; on a clearly contrasting background; the mark may be reversed (i.e., negative of the below example) provided the background on which it is displayed is dark enough to clearly identify and display the entire mark. B.2.9. The ANSI-RAB NAP Mark: B.3. Requirements for Use of the Raad voor Accreditatie (RvA) Mark B.3.1. This section applies only to those organizations with written authorization from UL to use the RvA mark as evidenced by the RvA mark on their certificate of registration. B.3.2. Only organizations authorized to use the RvA mark are entitled to use the mark illustrated below. B.3.3. Use of the RvA mark must always be in conjunction with: a) UL's Registered Firm Mark b) Registered Firm's Name c) File Number d) Applicable ISO Standard B.3.4. The RvA mark may only be used on correspondence, advertising and promotional material in connection with those goods and/or services listed on their certificate of registration. The registered organization must identify the goods or services to which the certificate of registration applies when using the RvA mark in a context where the scope of it's application is not clear. Not permitted is the use of the accreditation mark on reports and certificates from certified calibration and testing laboratories and inspection 20 QF Issued: 8/7/89

21 bodies. Also the use of the accreditation mark on business cards from staff of the certificate holder is not permitted. B.3.5 The accreditation mark shall not appear more conspicuous then UL s Registered Firm s mark. B.3.6. The RvA mark shall not under any circumstances be used directly on or closely associated with any product, process or service in any way which may imply that the product, process or service itself is in any way certified by UL or RvA. The RvA accreditation mark may not be affixed to products or their packages or to related products. B.3.7. The registered organization agrees to discontinue any use of the RvA mark and any form of statement with reference to the authority of the registered organization to use the RvA mark which is unacceptable to UL or which in the opinion of UL might be misleading. B.3.8. Upon the termination of registration, for whatever reason, the organization must discontinue all use of the RvA mark immediately. B.3.9. The maximum size of the RvA accreditation marks (logo together with two lines of text below) on documents shall not exceed 34 mm x 28 mm (width x height). The top part of the logo may be printed in PMS 131, with the bottom part in Blue PMS 296 as described in the RvA publication RvA R3, Regulations for the Use of Accreditation Marks ( The text used within the accreditation mark below the logo, is printed in blue (PMS 296) or in black. The complete accreditation mark may also be printed in black. : B The following statements may be used in conjunction with the marks: The facility covered by this mark has been evaluated to international quality assurance standards by Underwriters Laboratories Inc. (UL) under UL '5 accreditation by Raad voor Accreditatie (RvA), the Council for Accreditation." Registered by UL to ISO 900X under UL's accreditation by Raad voor Accreditatie (RvA), the Council for Accreditation." This facility has been registered by UL to ISO 900X under UL's accreditation by Raad voor Accreditatie (RvA), the Council for Accreditation." B The RvA Accreditation Mark: 21 QF Issued: 8/7/89

22 B.4 Requirements Established by the Standards Council of Canada (SCC) B.4.1. This section applies only to those organizations with written authorization from UL to use the SCC mark as evidenced by the signed SCC agreement between UL and the Organization. B.4.2 Only organizations authorized to use the SCC logo are entitles to use the mark illustrated below. B.4.3. Prior to use of the SCC logo by the Organization, the SCC agreement containing restrictions for use of the SCC logo must be signed by UL and the Organization. B.4.4. Organizations wishing to appeal a decision, practice or requirement of UL's Management System Registration Program may appeal directly to SCC after making their appeal to UL through UL's appeal process. B.4.5 The following rules shall apply to use of the logo and are further defined in the SCC agreement: (a) The trade-mark shall be reproduced according to the following specifications: i) in black or in the Pantone Matching System, PMS 327, ii) on a clearly contrasting background, iii) in a size which makes all the features of the mark clearly distinguishable, iv) with a minimum height of the mark of no less than 17 millimeters; (b) The proposed permitted use is non-exclusive; (c) The permission granted to the Organization to use the said trade-mark is nontransferable; (d) The Organization may use the trade-mark on its pre-printed letterhead paper; (e) The Organization shall not use the trade-mark on any other document unless the Organization's name or logo and ULI's name or logo are included on the same sheet of paper and are the predominant names or logos; (f) The Organization shall use the trade-mark in strict accordance with the instructions, conditions, standards of quality and trade-mark specifications supplied by ULI or the SCC at anytime and from time to time; (g) The Organization shall supply to ULI, once each year during the term of this agreement, or more often if requested by ULI, specimens of its usage of the trademark; (h) The Organization shall not use the trade-mark on a product, or in a way that may be interpreted as denoting product conformity; (i) The Organization shall not use the trade-mark in any way which implies that the SCC has approved a product, service or system of the Organization; (j) The Organization shall monitor and take suitable action to control its use of the trademark and to prevent any incorrect references or misleading use; (k) The Organization shall not use the trade-mark in advertising without the prior consent of ULI; any use of the trade-mark in advertising by the Organization must bear the following notice: "This is a registered trade-mark of the Standards Council of Canada 22 QF Issued: 8/7/89

23 used with permission. Use of this trade-mark does not mean that SCC has approved this product or service; (l) The Organization acknowledges and agrees that it has no propriety right, title or interest in the trade-mark; (m) The Organization agrees to co-operate fully and in good faith with ULI or SCC for the purpose of securing or protecting SCC s right in the trade-mark; (n) The Organization further agrees not to challenge directly or indirectly SCC's right, title or interest in the trade-mark. The period of permitted use may be terminated as follows: (a) at any time by agreement of the parties; (b) at any time by ULI in the event that the conditions above are not satisfied; (c) immediately in the event accreditation is withdrawn from ULI by SCC; (d) immediately in the event of the termination of ULI License Agreement with SCC; (e) by ULI by duly advising the Organization; or (f) by the SCC by duly advising the Organization. The SCC Accreditation Logo: B.5 Requirements for Use of the United Kingdom Accreditation (UKAS) Mark B.5.1. This section applies only to those organizations with written authorization from UL to use the UKAS mark as evidenced by the UKAS mark on their certificate of registration. B.5.2. Only organizations authorized to use the UKAS mark are entitled to use the mark illustrated below. B.5.3. Use of the UKAS mark must always he in conjunction with: a) UL's Registered Firm Mark b) Registered Firm's Name c) File Number d) Applicable ISO Standard B.5.4. The UKAS mark may be used on stationery and publicity material or other items relevant to their certificate in connection with those goods and/or services listed on their certificate of registration. Publicity material shall not include notices, labels, documents or written 23 QF Issued: 8/7/89

24 announcements affixed to or otherwise appearing on goods or products unless the goods or products have been manufactured under an accredited product conformity scheme. This restriction shall also apply to primary (e.g. blister packs) packaging and promotional products. B.5.5. The UKAS mark shall not under any circumstances be used directly on or closely associated with any product, process or service in any way which may imply that the product, process or service itself is in any way certified or approved by UL or UKAS. B.5.6. Accreditation marks shall not be used in such a way to imply that UKAS accepts responsibility for activities carried our under the scope of accreditation and/or certification. B.5.7. The registered organization agrees to discontinue any use of the UKAS mark and any form of statement with reference to the authority of the registered organization to use the UKAS mark which is unacceptable to UL or which in the opinion of UL might be misleading. B.5.8. Upon the termination of registration, for whatever reason, the organization must discontinue all use of the UKAS mark immediately. B.5.9. The UKAS accreditation mark shall normally have a minimum height (excluding the accreditation number) of 20 mm.) Any enlargement or reduction shall retain the same proportions as those printed in this publication. The mark and the accreditation number shall be considered as a single entity for purposes of enlargement or reduction. B.5.9.(a) In exceptional circumstances, which are usually dictated by reason of space limitation or cost, the marks may be reproduced at a reduced height, but paragraph [B.5.9 (b)] must be satisfied B.5.9 (b) Irrespective of the height of reproduction, the mark must, in the opinion of UL, be legible, with no infilling. B On unfolded stationery sized no greater than A4 the mark shall be no greater than 30mm. Authorized users shall ensure the form of the Accreditation Mark is legible. B Authorized users of the accreditation mark shall reproduce it in a single color only, which should be the predominant ink color of the document or, in the case of preprinted letterhead paper, the predominant color of the letterhead. Embossed, relief, or diestamped versions may be used. The marks may be reproduced as water marks. B The accreditation marks shall not be displayed on vehicles, except in publicity material containing an accreditation mark as part of a larger advertisement, provided the mark is used in the publicity material in accordance with the conditions stated above. The accreditation mark shall not be displayed on buildings and flags. Marks may be displayed on internal walls and doors, and on exhibition stands. B The Registered Firm's name, File Number and applicable ISO Standard to which the organization is registered, should appear below the UL Registered Firm mark as shown below. 24 QF Issued: 8/7/89

25 COMPANY NAME Axxxx ISO 900_ B.7. Requirements for Use of the Japanese Accreditation Board (JAB) Accreditation Mark B.7.1. This section applies only to those organizations with written authorization from UL to use the JAB accreditation mark as evidenced by the JAB mark on their certificate of registration. B.7.2 Only organizations authorized to use the JAB logo are entitled to use the mark illustrated below. B.7.3. Use of the JAB accreditation mark must always be in conjunction with: a) UL's Registered Firm Mark b) Registered Firm's Name c) File Number d) Applicable ISO Standard B.7.4 The color of the mark shall be blue (Mancel 2.5PB 3.5/10, Dainippon Ink KK DIC 579, PANTONE 300C or their equivalent colors). As alternative colors, use of black, gray, gold and silver is permitted, provided, consideration shall be given to obtain a clear contrast against the background color. The logo, system classification and accreditation number shall be in black. B.7.5 B.7.6 B.7.7 When the accreditation mark is reduced in scale or enlarged, the dimensional proportion of the mark and logo shall stay the same as the accreditation mark shown below. The system classification (in gothic) must be shown and shall stay clearly legible even after the accreditation mark is reduced in scale. Registered organizations and organizations shall use the accreditation mark together with the accreditation number (R030) granted to UL by JAB. The JAB mark may be used on explanatory documents and advertising materials in connection with those goods and/or services listed on their certificate of Registration. 25 QF Issued: 8/7/89

26 When used on business cards, the JAB mark shall be used only by those who are conducting activities within the scope that is accredited, registered and certified. B.7.8 B.7.9 The accreditation mark shall not be used on products. Nor shall it be used in a way that may be interpreted as certifying the products of organizations and organizations. The accreditation mark shall be used together with the UL Registered Firm mark and shall be clearly different to enable easy discrimination from the accreditation mark. The accreditation mark shall also be used in such a manner as to show to the extent possible the meaning of the accreditation mark. For example, consideration shall be given for the location and dimensions of the accreditation mark in comparison with those of the registered marks, etc. B.7.10 The accreditation mark may be used only within the effective period. Upon the termination of registration, for whatever reason, the organization must discontinue all use of the JAB mark immediately. B.7.11 The registered organization agrees to discontinue any use of the JAB mark and any form of statement with reference to the authority of the registered organization to use the JAB mark which is unacceptable to UL or which in the opinion of UL might be misleading. B.7.12 When a registered organization or organization is found in violation of the provisions of this document, UL will take action including Corrective action, suspension of the right to use the accreditation mark, withdrawal of registration, publication of the transgression or legal action, etc B7.13 If UL s JAB accredited scope is reduced, it shall take steps to require those affected by the reduction to stop using the JAB accreditation mark. B The JAB Accreditation mark: B.8 Requirements for Use of the InMetro logo B.8.1. This section applies only to those organizations with written authorization from UL to use the InMetro accreditation mark as evidenced by the InMetro mark on their certificate of registration. B.8.2 Only organizations authorized to use the JAB logo are entitled to use the mark illustrated below. B.8.3. Use of the InMetro accreditation mark must always be in conjunction with: 26 QF Issued: 8/7/89

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