United States Program Guide

Transcription

1 TABLE OF CONTENTS United States Program Guide SELLING SIGNATURE SERIES....PAGE Credit Policy and Application Setting Up Your Account....2 Account Structure....2 Terms...3 ACH Terms Authorization Form....4 Payment Options....5 Credit Hold...5 Credit Application...6 How to Place an Order....9 How to Change or Cancel an Order....9 Managing Your Business on swfconnect.com....9 KEY CONTACTS Customer Service Credit Department POLICIES Freight Policy Method of Shipment Shipment Surcharges Guaranteed Delivery Order Acknowledgement Back Order Communication Product Warranty QUALITY CONTROL If Your Order is Defective or Incorrect If Your Order is Damaged in Shipping If Your Order is Missing Parts Product Repairs/Replacements " AND 2" ALUMINUM HORIZONTALS...Cost and Product Reference Guide CELLULAR SHADES...Cost and Product Reference Guide PLEATED SHADES...Cost and Product Reference Guide ROLLER AND SOLAR SHADES Cost and Product Reference Guide ROMAN SHADES SHEER VERTICALS...Cost and Product Reference Guide SLIDING PANELS....Cost and Product Reference Guide SOFT FOLD ROMAN SHADES...Cost and Product Reference Guide SOFT HORIZONTALS (MURANO)...Cost and Product Reference Guide VERTICAL BLINDS...Cost and Product Reference Guide 2" VINYL HORIZONTALS...Cost and Product Reference Guide WOOD, FAUX, AND COMPOSITE BLINDS...Cost and Product Reference Guide WOVEN WOODS SHADES...Cost and Product Reference Guide EXTERIOR SOLAR SHADES...Cost and Product Reference Guide

2 SELLING SIGNATURE SERIES CREDIT POLICY AND APPLICATION SETTING UP YOUR ACCOUNT 1. Each Budget Blinds franchise is responsible for their Accounts Payable. 2. Each Budget Blinds franchise will be set up with their own unique Signature Series Springs Window Fashions account number. 3. Each franchise will complete and sign a Credit Application (page 6-8) to be granted an account number. 4. Each franchise will provide their state s resale tax certificate to our Credit Department. ACCOUNT STRUCTURE Depending on the ownership and territory structure of your Franchise, you may have more than one account number. Your account structure will be as follows: SOLD TO ACCOUNT The Sold/Bill To account number will be established upon review of your credit application and will be your billing address account number. You will only have one Sold To account number. Your invoices will be mailed to this billing address. SHIP TO ACCOUNT Ship To account numbers will be assigned as follows: 1. If your shipping and billing address are the same, your Ship To account number will be the same as your Sold To account number above. 2. If your shipping address and billing address are different, a different Ship To account number will be assigned. 3. If you have multiple shipping addresses, a different Ship To account number will be assigned for each shipping address. PLEASE NOTE: Your Ship To account number will be required for logging into swfconnect.com. Also refer to your Ship To account number when placing orders through Customer Service. 2 swfconnect.com

3 SELLING SIGNATURE SERIES TERMS Terms will be Net 30 from date of invoice with each Franchise. Credit lines will be granted based on the credit review performed by Springs Window Fashions, LLC. After establishing purchase history with Springs, each account can be reviewed every 6 months to determine mutually agreeable credit lines. For those accounts wishing to have a cash advance account, we offer the ability to prepay via MasterCard, Visa, or American Express during the order entry process online or with Customer Service. We also offer ACH terms with a 1.5% discount. All orders placed with Springs Window Fashions will be automatically deducted from your checking account via ACH at the time of shipment. All orders paid using this ACH option will receive a 1.5% discount. Any order paid with any other payment method will not receive the 1.5% discount. Each franchise that wishes to receive the ACH/1.5% terms is required to fill out the ACH Terms Authorization form (page 4). This form must be returned to the Credit Department prior to receiving these terms. Signature Series 3

4 ACH TERMS AUTHORIZATION BUDGET BLINDS NEW FRANCHISES By signing this form, and providing my checking account information, I agree to the following: All orders placed with Springs Window Fashions will be automatically deducted from my checking account provided below via ACH at the time of shipment All orders paid using this ACH option will receive a 1.5% discount If any ACH payment results in Insufficient funds (NSF), I will lose the option of paying via ACH, and will also lose the 1.5% discount Orders paid with any other payment method will not receive the 1.5% discount Should the checking account information provided here change at any time, it is the customer s responsibility to supply the new checking account information prior to the change taking place I further understand that the ACH form of payment is a privilege that is extended by Springs Window Fashions. If at any time, there is shown to be abuse of this privilege, Springs Window Fashions reserves the right to remove ACH as a method of payment of the account. This will also result in the loss of the additional discount. Print Name Signature Date Title PLEASE ATTACH VOIDED CHECK HERE. 4 swfconnect.com

5 SELLING SIGNATURE SERIES PAYMENT OPTIONS Springs Window Fashions offers four payment options for the customer s convenience. OPTION 1) MAIL CHECK Mail check to our lock box address in Atlanta, GA (lock box address is also located on the top right corner of your invoices). Be sure to include your account number and invoice number(s) on your checks. LOCK BOX ADDRESS: Springs Window Fashions PO Box Atlanta, GA OPTION 2) CREDIT CARD PAYMENTS Springs Window Fashions accepts Visa, MasterCard, and American Express. Payment should be made at time of order entry (either through our customer service department or online at for accounts that are CBD, (cash in advance). OPTION 3) ACH ONLINE Accounts with open terms can pay their invoices online at OPTION 4) WIRE FUNDS TO SPRINGS WINDOW FASHIONS LLC Please use the following wire instructions when sending funds to Springs Window Fashions LLC. Wells Fargo Bank PO Box Atlanta, Georgia USA ABA Credit to Springs Window Fashions Reference: Lock Box Account S.W.I.F.T. WFBIUS6S Springs Window Fashions ID # Please list your account number and invoice number(s) with your payment instructions. CREDIT HOLD Orders will be processed on a routine basis provided your account condition is current and within the established credit guidelines. If your account is past due or over established credit line, any new orders will systemically go on a credit hold until your account is current. SWFConnect will show that an order is on hold. The Franchisee should call Credit for more information. In addition, the Credit Specialist will send out an notification that the order(s) are on hold and then follow up with a phone call to the Franchisee if there is no response within two days. Signature Series 5

6 7549 Graber Road Middleton, WI CREDIT APPLICATION Should we charge you sales tax? Yes No. If No Please return a resale tax exemption certificate with this application. We must legally charge you sales tax until we have received a copy of your certificate. Date Sales Rep Name Requested Credit Line Requested Terms PROFILE Legal Name of Business Trade Style / DBA Billing Address City State/Province Zip Code / Postal Code Shipping Address City State/Province Zip Code / Postal Code Phone Fax Years Established Years Under Present Management Number of Employees Own/Rent Premises Annual Profit Net Profit Net Worth Annual Anticipated SWF Purchases Accounts Payable Contact Fax Number Phone Number Address OWNERSHIP Proprietorship Partnership Corporation Other (Specify) Div. or Sub. of: City State/Province Name of Principal Phone / Fax # Name of Principal Phone / Fax # Name of Principal Phone / Fax # Title Title Title BANK REFERENCE Bank Name Account # Address Phone / Fax # Loan Officer TRADE REFERENCES 1. Business Name Account # Address Phone Number Fax Number 2. Business Name Account # Address Phone Number Fax Number 3. Business Name Account # Address Phone Number Fax Number PLEASE SUBMIT THE MOST RECENT YEAR END AUDITED FINANCIAL STATEMENT WITH THIS APPLICATION 6 swfconnect.com

7 TERMS AND CONDITIONS By submitting the Credit Application attached hereto (the Application ) and signing below, the undersigned ( Buyer ) agrees to be bound by all of the terms, provisions, representations, warranties and conditions contained in these Terms and Conditions (this Agreement ) at all times while credit is extended by Springs Window Fashions, LLC (the Company ) to Buyer hereunder. It is understood and agreed that the Company has the right to accept or reject the Application and this Agreement in its sole and absolute discretion. The Application shall be deemed accepted, and this Agreement shall become effective, upon the date of the Company s first credit transaction with Buyer and shall remain in effect until terminated by the Company. 1. The Company may extend credit hereunder to Buyer on such terms (including, without limitation, terms governing timing of repayment, interest rates and credit limits) as the Company may determine from time to time in its sole discretion, and Buyer agrees to comply with all such terms. The Company reserves the right to at any time (a) modify such terms for any credit transactions occurring after the Company s notification of Buyer of such modification(s), and (b) terminate this Agreement, at which time any amounts outstanding hereunder, along with all accrued but unpaid interest hereunder, shall become immediately due and payable without presentment, demand, protest or notice of any kind. The Company shall have no obligation to credit or remit payment to Buyer in respect of any applicable rebates or allowances until all obligations of Buyer to the Company hereunder are paid or otherwise satisfied. 2. Buyer hereby grants the Company permission to review such information or documents as the Company may request from the businesses and financial institutions specified on this Application, and others that the Company may become aware of during the credit review process and from time to time, for the purpose of verifying the information set forth by Buyer on this Application. 3. Buyer represents and warrants to the Company as follows: (a) If Buyer is an entity, then Buyer is duly organized, validly existing and in good standing under the laws of the jurisdiction of its organization, has all requisite power and authority to submit the Application, to enter into this Agreement, and to incur indebtedness to the Company under the terms herein set forth; (b) This Agreement has been duly and validly executed and delivered by Buyer and constitutes the valid and legally binding obligation of Buyer enforceable in accordance with its terms; (c) The execution and delivery of this Agreement by Buyer will not result in a breach of or constitute a default under any agreement, instrument or obligation to which Buyer is a party, nor will the execution and delivery of this Agreement violate any order or decree of any court, administrative agency or governmental body or require the approval of any governmental body, agency or authority; (d) Buyer is not bankrupt or insolvent, nor is Buyer a party to any pending or threatened bankruptcy or insolvency or similar proceeding; (e) The information set forth in the Application is true and accurate in all material respects; (f) Buyer has timely filed or caused to be filed all tax returns and reports required to have been filed and has paid or caused to be paid all taxes required to have been paid by Buyer; (g) Buyer will be able to pay its debts and liabilities, subordinated, contingent or otherwise, as such debts and liabilities become absolute and matured; (h) the audited financial statements submitted with the Application present fairly, in all material respects, the financial position and results of operations and cash flows of Buyer and its subsidiaries as of such dates and for such periods; and (i) Each of the foregoing representations and warranties shall be true as of the date of each credit transaction hereunder. Buyer agrees to promptly inform the Company from time to time of any material adverse changes to its financial position and results of operations and cash flows, and of any facts or circumstances that would be reasonably likely to cause any of the representations or warranties set forth above to be inaccurate in any material respect. 4. To secure repayment of any indebtedness incurred by Buyer hereunder, Buyer grants to the Company a security interest in all products, components, materials or supplies sold or otherwise furnished to Buyer by the Company, and the proceeds of all resales thereof, including, without limitation, accounts receivable and cash receipts arising therefrom. In connection therewith, Buyer shall from time to time, promptly upon written request of the Company, take such actions and execute such documents as are reasonably requested by the Company in order to secure and perfect such securities interests, including, without limitation, executing and delivering to the Company: (1) a Security Agreement containing customary and reasonable terms, and (2) such UCC-1 financing statement(s) as the Company may reasonably request reflecting such security interest(s), which financing statement(s) the Company may file and record. 5. Upon the commencement of any bankruptcy, reorganization, arrangement, adjustment of debt, relief of debtors, dissolution, insolvency, liquidation or similar proceeding of any jurisdiction relating to Buyer, any amounts outstanding hereunder, along with all accrued but unpaid interest hereunder, shall become immediately due and payable without presentment, demand, protest or notice of any kind. 6. In addition to any other rights and remedies the Company has at law or equity, the Company shall be entitled to offset amounts owed by Buyer hereunder against any obligations owed to Buyer by the Company under any agreements, contracts or arrangements between the Company and Buyer. All repayments of amounts owed hereunder by Buyer shall be made without offset, counterclaim or deduction of any kind by Buyer. No remedy herein conferred upon the Company is intended to be exclusive of any other remedy; rather, each and every such remedy shall be cumulative and shall be in addition to every other remedy given hereunder or now or hereafter existing at law or in equity or by statute or otherwise. 7. Time is of the essence hereof. No failure or delay on the part of the Company in exercising any right or remedy hereunder shall operate as a waiver thereof nor shall any single or partial exercise of any right hereunder preclude other or further exercise thereof or the exercise of any other right or remedy. 8. Buyer waives presentment, protest, notice of protest, demand, notice of demand, notice of dishonor and any and all delays, forbearance or lack of diligence in connection with the enforcement of Buyer s repayment obligations hereunder. 9. This Agreement shall be governed by the internal laws of the State of Wisconsin, without regard to any rules of construction concerning the draftsman hereof and without regard to such state s conflict of laws principles. Any litigation or dispute concerning enforcement of this Agreement shall be brought in the State and Federal Courts located in, or having jurisdiction over, Dane County, Wisconsin; provided however, that no litigation or dispute may be tried to a jury and that the parties expressly waive any right to a jury trial. Buyer shall pay all costs and expenses which may be incurred by the Company in connection with the collection of any amounts owed hereunder, including, without limitation, reasonable attorneys' fees, and all such sums shall be and become a part of the amount due and payable hereunder, and shall bear interest at the highest rate allowed under applicable law. 10. This Agreement contains the entire understanding and the full and complete agreement of the parties and supersedes and replaces any prior understandings and agreements between Buyer and the Company with respect to the subject matter hereof. This Agreement may not be modified, amended or supplemented except by mutual written agreement of Buyer and the Company. This Agreement may be executed by Buyer by facsimile or PDF. Company Name: Authorized Signature: Signatory Name (pls. print): Date: Title: Signature Series 7

8 PERSONAL GUARANTY With reference to those Terms and Conditions enclosed herewith or attached hereto (the Agreement ), the undersigned ( Guarantor ) agrees to be bound by the terms, provisions, representations, representations, warranties and conditions set forth in this Personal Guaranty (this Guaranty ). 1. Because Guarantor has determined that executing this Guaranty is in his or her best interests and to his or her financial benefit, Guarantor hereby absolutely and unconditionally guarantees to Springs Window Fashions, LLC (the Company ), as primary obligor and not merely as surety, that all obligations of Buyer (as defined in the Agreement) will be paid or otherwise performed when due, subject to the limitations contained herein. 2. This Guaranty is a guaranty of payment and not of collection. Therefore, the Company may insist that Guarantor pays immediately, and the Company is not required to attempt to collect first from Buyer. The obligation of Guarantor shall be unconditional and absolute. 3. Guarantor will not enforce any rights of subrogation, contribution or indemnification that it has against Buyer, until Buyer and Guarantor have fully performed all their obligations to the Company. Guarantor further agrees that if all or any part of the payments are invalidated, declared to be fraudulent or preferential, set aside or required to be repaid to a trustee, receiver or any other party under any bankruptcy act or code, state or federal law, common law or equitable doctrine, then this Guaranty remains in full force and effect (or is reinstated as the case may be) until payment in full of those amounts. Such payment is due on demand. 4. No modification or waiver of this Guaranty is effective unless it is in writing and signed by the party against whom it is being enforced. 5. Guarantor represents that: (a) the execution and delivery of this Guaranty and the performance of the obligations it imposes do not violate any applicable law, do not conflict with any agreement by which they are bound, or require the consent or approval of any governmental authority or any third party; and (b) this Guaranty is a valid and binding agreement, enforceable according to its terms. 6. This Agreement shall be governed by the internal laws of the State of Wisconsin, without regard to any rules of construction concerning the draftsman hereof and without regard to such state s conflict of laws principles. Any litigation or dispute concerning enforcement of this Agreement shall be brought in the State and Federal Courts located in, or having jurisdiction over, Dane County, Wisconsin. Guarantor shall pay all costs and expenses which may be incurred by the Company in connection with the collection of any amounts owed hereunder, including, without limitation, reasonable attorneys' fees. 7. In the event Guarantor fails to remit the full amount due and owing or fail to remit that amount in a timely fashion, the Company shall be entitled to a monetary judgment against Guarantor. Guarantor waives any and all defenses or objections (e.g., notice, presentment, mitigation of damages, accord and satisfaction, payment, etc.) relating to the entry of a monetary judgment against him or her and in favor of the Company, for damages under this Guaranty. 8. While the Company s review of the Application (as defined in the Agreement) is pending and at any time while the Agreement is in effect, Guarantor hereby authorizes the Company to procure a consumer report (known as an investigative consumer report in California), which Guarantor understands may include information regarding Guarantor s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. This report may be compiled with information from credit bureaus, courts record repositories, departments of motor vehicles, past or present employers and educational institutions, governmental occupational licensing or registration entities, business or personal references, and any other source required to verify information that Guarantor and/or Buyer have voluntarily supplied. Guarantor understands that he or she may request a complete and accurate disclosure of the nature and scope of the background verification, to the extent such investigation includes information bearing on Guarantor s character, general reputation, personal characteristics or mode of living. 9. GUARANTOR, AFTER CONSULTING OR HAVING HAD THE OPPORTUNITY TO CONSULT WITH COUNSEL, KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT HE OR SHE MAY HAVE TO A TRIAL BY JURY IN ANY LITIGATION BASED UPON OR ARISING OUT OF THIS GUARANTY. Signature: Signatory Name (pls. print): Date: Address: Social Security Number: 8 swfconnect.com

9 SELLING SIGNATURE SERIES HOW TO PLACE AN ORDER Orders for Signature Series products will be placed via the Internet at swfconnect.com. Your swfconnect.com account has been established for you. You can access swfconnect.com as follows: Account #: Your six-digit Ship To account number Your address as provided to Springs Window Fashions Password: The four-digit territory number corresponding to the Ship To account number To protect your online security, we recommend you change your password the first time you login to swfconnect.com. To change your password, login with your current password, then select Manage Profile. HOW TO CHANGE OR CANCEL AN ORDER If, for any reason, you need to change or cancel an order, please call Customer Service at , Monday through Friday, 8:30 a.m. - 8:00 p.m., Saturday, 9:30 a.m. - 6:00 p.m. ET. Requests for changes and cancellations must be made within 24 business hours after order placement. (Example: if an order is placed at 9:00 p.m. on a Wednesday night via swfconnect.com, the Franchisee must call Customer Service to request order change or cancellation the next day, Thursday, between 8:30 a.m. and 8:00 p.m. ET.) Requests for changes or cancellation that are not or cannot be processed within this time frame, may only be changed or cancelled at the determination of Customer Service. MANAGING YOUR BUSINESS ON SWFCONNECT.COM The swfconnect.com site is easy to navigate and learn independently. You should have no difficulty learning the system by logging in and maneuvering through the menus. A User Guide is provided online for your reference (select Site Help ). Springs Window Fashions also offers SWFConnect training sessions conducted by a systems expert SWFWebmaster@ springswindowfashions.com to request training. Budget Blinds franchisees will have access to the following through swfconnect.com: Order entry (please see Frequently Asked Questions Ordering Special Shapes for exceptions) Order details and status, including tracking of shipments via carrier website links Consumer order quoting system Set up your account, including applicable sales tax, surcharges, and margin maintenance Print personalized quote sheets for your customers View your profitability by line item Convert quotes to orders Obtain Co-op and Signature Club redemption forms Product Landing Page Obtain worksheets to manually prepare a quote or to place an order if swfconnect.com is down Order literature and replacement sampling Electronic versions of the Cost and Product Reference Guides Make payments, view account status, including payment history, open A/R balance, etc. Make payments via credit card or ACH Manage user profiles for businesses with multiple swfconnect.com logins View sales bulletins Pictorial versions of the product troubleshooting tips Signature Series 9

10 MANAGING YOUR BUSINESS ON SWFCONNECT.COM SWFCONNECT.COM LOGINS If your business already has an swfconnect.com administrator login established, the administrator can add additional logins at the desired security levels through the Manage Profile function within SWFConnect. If you are unsure of whether you have a login, your Customer Service representative can answer that question for you. Otherwise, follow this procedure to request a login: 1. Go to and click Request a business partner login (see login page). 2. Fill out the form and click the Send Request button. NOTE: Be sure to remember your password as it will not be included in your confirmation. 3. A Customer Service representative will verify the data, set up your login, and send you an confirmation when your login is ready to use. Business Partner Login Account # Request a Business Partner Login Password Forgot My Password Login Springs Window Fashions 2015 About Us Terms of Use Privacy Policy Springswindowfashions.com HAS YOUR ADDRESS CHANGED? 1. Login to swfconnect.com with your old address. 2. Select Manage Profile. 3. Type your new address, submit, and confirm your change. FORGOT YOUR PASSWORD? If your account has an Administrator for the site, have them reset your password through the Manage Profile function. Otherwise, follow this procedure: 1. Click the Forgot My Password link on the login page (see login page). 2. Fill out the form. NOTE: Be sure to remember your password as it will not be included in your confirmation. 3. Click the Send Request button. 4. An will be sent to a Customer Service Representative who will modify your password and send a confirmation. 10 swfconnect.com

11 KEY CONTACTS CUSTOMER SERVICE As a Budget Blinds franchisee, orders will be placed through the Internet at swfconnect.com. However, you will have access to Customer Service Representatives via a dedicated, toll-free number. Call or fax between 8:30 a.m. - 8:00 p.m. EST Monday through Friday, 9:30 a.m. - 6:00 p.m. EST Saturday for Customer Service assistance as follows: Ordering multi-colored blinds Changing or canceling an order Assistance with swfconnect.com Billing concerns Initiate guaranteed delivery requests for credit Placing orders only if swfconnect.com is non-functional or you re experiencing computer difficulties Obtaining or placing any contract quote order NOTE: Contract quote orders have extended lead times. Please contact Customer Service for exact information All specialty options will have extended lead times NOTE: Please contact Customer Service for exact information You may also contact Customer Service 24 hours a day by ing to: budgetblinds@springswindowfashions.com. CREDIT DEPARTMENT For questions concerning payments you will have access to a Credit Specialist. They can be reached between 8:00 a.m. and 5:00 p.m. CST. Sandy Fleischman ext. 1 sandy.fleischman@springswindowfashions.com Signature Series 11

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13 POLICIES FREIGHT POLICY METHOD OF SHIPMENT All orders will be shipped via the carrier of the manufacturer s choosing. The chosen carrier will provide a service that delivers equivalent tracking updates and shipment times as a standard ground delivery service. At the franchisee s request, the manufacturer agrees to ship products via Next Day or 2nd Day Service, for a surcharge not to exceed the actual cost incurred. SHIPMENT SURCHARGES The following surcharges will be applicable on all Budget Blinds franchisee orders: $5.00 (USA and Canada) per unit blind/shade handling charge not to exceed $85.00 per order $7.50 (USA and Canada) per unit shutter or Inspired Drapes soft product handling charge not to exceed $85.00 per order $8.50 (USA and Canada) per unit drapery hardware handling charge not to exceed $85.00 total $85.00 oversized surcharge on any order with a product over 102" in width (width or length for verticals) $65.00 per order surcharge for all shipments to Hawaii and Alaska; an additional $85.00 per order surcharge for all shipments to Hawaii and Alaska exceeding 20 pounds or oversized GUARANTEED DELIVERY Springs Window Fashions will guarantee prepaid delivery to franchisees in the 48 contiguous United States within 12 business days after the date the order was received via swfconnect.com. If we fail to deliver the blinds ordered within the 12 business day period, the franchisee will be eligible for a credit equal to 10% of the franchisee cost of the blind. Call Customer Service within 90 days of the actual delivery date to request a credit. Exclusions to the 12 business day guarantee include commercial orders, shutters, orders on material hold (unless not notified of the hold within 24 hours of the back order), Custom Color and COM orders, all specialties, and any other products that are not available due to circumstances beyond our control. The delivery guarantee program only applies to franchisees in good standing. If your order is on credit hold, the manufacturer will guarantee prepaid delivery within 12 business days after the date the order is released from credit hold. Not applicable in Canada, Hawaii, and Alaska. ORDER ACKNOWLEDGEMENT Immediately after order placement, orders will be confirmed via to the franchisee address used in the swfconnect. com login. BACK ORDER COMMUNICATION If product must be back ordered, the manufacturer will attempt to send notification via within 24 hours of the order being placed on back order. Signature Series 13

14 POLICIES (SIGNATURE SERIES BLINDS WARRANTY) BUDGET BLINDS EXCLUSIVE 5-YEAR NO QUESTIONS ASKED LIMITED WARRANTY AND LIMITED LIFETIME WARRANTY PROGRAM This limited warranty program is available to consumers who purchase Signature Series by Budget Blinds products through participating Budget Blinds retail franchises after November 14, YEAR NO QUESTIONS ASKED LIMITED WARRANTY OUR OBLIGATION TO YOU: If, FOR ANY REASON, within five years from the date of purchase, your blind should be damaged or become inoperable after the point of installation, the manufacturer will provide a no questions asked, ONE-TIME repair or replacement (at our discretion), free of charge. If your product is replaced, the replacement will be of the same product in the same size and color. If color is no longer available, replacement will be closest equivalent color. This warranty is provided to the original purchaser only and for the original window opening only. LIMITED LIFETIME WARRANTY OUR OBLIGATION TO YOU: The manufacturer warrants your Signature Series blinds by Budget Blinds will be free from original defects in materials or workmanship for as long as the original purchaser owns the product. Under the Limited Lifetime Warranty, the obligations of the manufacturer are limited to the repair or replacement of parts or product found to be defective. The manufacturer is not responsible for shipping costs or labor costs for measuring and taking the shade down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts. This warranty does not cover conditions or damages caused by accidents, alterations, misuse or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the Limited Lifetime Warranty. Motorization accessories excluded. All materials can lose original color intensity or discolor after long exposure to the sun. When left for extended periods in direct sunlight, some materials may yellow or crack. Some materials may warp in high humidity areas. All cords will eventually wear out. The manufacturer considers these things normal wear and tear and are not covered by this warranty. TO RECEIVE WARRANTY SERVICE, PLEASE: 1. Contact our Customer Service department at and advise them of the nature of the issue. Customer Service will provide you with information to proceed. 2. Please remember, product returned for warranty claims must be accompanied by the original sales receipt as well as written details regarding the nature of the problem, location of the shade, etc. 3. If your product is returned, please retain a copy of the shipping information for your records. This limited warranty does not cover, and is intended to exclude, any and all liability on the part of the manufacturer, whether under this limited warranty or under any warranty implied by law for any indirect or consequential damages for breach hereof or thereof, except as expressly provided above in this limited warranty, the company hereby negates and disclaims all express warranties. NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion regarding such damages may not apply to you. Also, this limited warranty gives specific legal rights, and you may also have other rights which vary from state to state. 14 swfconnect.com

15 POLICIES (SIGNATURE SERIES SHUTTERS WARRANTY) BUDGET BLINDS EXCLUSIVE 5-YEAR NO QUESTIONS ASKED LIMITED WARRANTY AND LIMITED LIFETIME WARRANTY PROGRAM This limited warranty program is available to consumers who purchase Signature Series by Budget Blinds products through participating Budget Blinds retail franchises after November 14, YEAR NO QUESTIONS ASKED LIMITED WARRANTY OUR OBLIGATION TO YOU: If, FOR ANY REASON, within five years from the date of purchase, your product should be damaged or become inoperable after the point of installation, the manufacturer will provide a no questions asked, ONE-TIME repair or replacement (at our discretion), free of charge. If your product is replaced, the replacement will be of the same product in the same size and color. If color is no longer available, replacement will be closest equivalent color. This warranty is provided to the original purchaser only and for the original window opening only. LIMITED LIFETIME WARRANTY OUR OBLIGATION TO YOU: The manufacturer warrants your Signature Series shutters by Budget Blinds will be free from original defects in materials or workmanship for as long as the original purchaser owns the product. Under the Limited Lifetime Warranty, the obligations of the manufacturer are limited to the repair or replacement of parts or product found to be defective. The manufacturer is not responsible for shipping costs or labor costs for measuring and taking the product down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts. This warranty does not cover conditions or damages caused by accidents, alterations, misuse or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the Limited Lifetime Warranty. Some wood materials may warp in high-humidity areas. The manufacturer considers these things normal wear and tear and are not covered by this warranty. TO RECEIVE WARRANTY SERVICE, PLEASE: 1. Contact our Customer Service department at and advise them of the nature of the issue. Customer Service will provide you with information to proceed. 2. Please remember, product returned for warranty claims must be accompanied by the original sales receipt as well as written details regarding the nature of the problem, location of the product, etc. 3. If your product is returned, please retain a copy of the shipping information for your records. This limited warranty does not cover, and is intended to exclude, any and all liability on the part of the manufacturer, whether under this limited warranty or under any warranty implied by law for any indirect or consequential damages for breach hereof or thereof, except as expressly provided above in this limited warranty, the company hereby negates and disclaims all express warranties. NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion regarding such damages may not apply to you. Also, this limited warranty gives specific legal rights, and you may also have other rights which vary from state to state. Signature Series 15

16 POLICIES (SIGNATURE SERIES EXTERIOR SHADE WARRANTY) BUDGET BLINDS EXCLUSIVE 5-YEAR NO QUESTIONS ASKED LIMITED WARRANTY AND LIMITED LIFETIME WARRANTY PROGRAM This limited warranty program is available to consumers who purchase Signature Series by Budget Blinds products through participating Budget Blinds retail franchises after November 14, YEAR NO QUESTIONS ASKED LIMITED WARRANTY OUR OBLIGATION TO YOU: If, within five years from the date of purchase, your product should be damaged or become inoperable after the point of installation, the manufacturer will provide a no questions asked, ONE-TIME repair or replacement (at our discretion), free of charge. If your product is replaced, the replacement will be of the same product in the same size and color. This warranty is provided to the original purchaser only and for the original window opening only. THE FOLLOWING EXCLUSIONS APPLY: Damages caused by inclement weather and windy conditions Deterioration due to coastal/salt conditions IMPORTANT: Shades must be fully raised during inclement weather and windy conditions. Motorization accessories excluded. TO RECEIVE WARRANTY SERVICE, PLEASE: 1. Contact our Customer Service department at and advise them of the nature of the issue. Customer Service will provide you with information to proceed. 2. Please remember, product returned for warranty claims must be accompanied by the original sales receipt as well as written details regarding the nature of the problem, location of the product, etc. 3. If your product is returned, please retain a copy of the shipping information for your records. This limited warranty does not cover, and is intended to exclude, any and all liability on the part of the manufacturer, whether under this limited warranty or under any warranty implied by law for any indirect or consequential damages for breach hereof or thereof, except as expressly provided above in this limited warranty, the company hereby negates and disclaims all express warranties. NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion regarding such damages may not apply to you. Also, this Limited Warranty gives specific legal rights, and you may also have other rights which vary from state to state. IMPORTANT: Shades must be fully raised during inclement weather and windy conditions. Motorization accessories excluded. 16 swfconnect.com

17 QUALITY CONTROL IF YOUR ORDER IS DEFECTIVE OR INCORRECT The manufacturer will be responsible for product and shipping cost of any manufacturing error that is the fault of the manufacturer. For errors that are the fault of the franchisee and/or consumer, the manufacturer will invoice the franchisee the remake order with a 20% Oops discount. The franchisee will not be responsible for any/all freight costs related to franchisee/ consumer errors when the Oops discount is applied. Claims for remakes must be made to a Customer Service Representative (see page 11). The Customer Service Representative will review the order details and discuss the error with the franchisee. The Customer Service Representative will then assign fault and process the remake accordingly. Remakes will be produced within 36 hours from the receipt of the remake order. IF YOUR ORDER IS DAMAGED IN SHIPPING The manufacturer recommends you examine all shipments carefully. If the carton shows any sign of damage (i.e., bent, punctured, torn, etc.), you can either: 1. Refuse partial shipment or the entire shipment depending on what is damaged, or 2. Accept the shipment noting damage at time of receipt. The franchisee must notify Customer Service of product damaged in shipping within 7 days of delivery. Upon reporting damage, Customer Service will discuss and determine claim procedures for retaining product. The franchisee must cooperate with claims procedures (which could include holding the product for 30 days for carrier inspection), to allow the manufacturer to file the claim with the carrier. The manufacturer will remake products damaged in shipping within 36 hours of receipt of the remake order for no additional charge. The manufacturer will also be responsible for all shipping arrangements related to the remanufactured product. IF YOUR ORDER IS MISSING PARTS If a component (i.e., wand, valance clip, hardware, etc.) is missing from your shipment, contact a Customer Service Representative (see page 11). Be prepared with specific information regarding the missing item as well as order information. The manufacturer will ship the missing parts within 24 hours of notification. All replacement parts will be shipped via US Mail, Parcel Post or an equivalent delivery service at no charge to the franchisee. PRODUCT REPAIRS/REPLACEMENTS If any product is more than 30 days old when any of the errors, defects, or damage described above is first brought to the attention of the manufacturer (including a claim pursuant to the product warranty), the manufacturer will either repair or replace the product at their discretion. Products requiring replacement will be delivered within 12 business days from receipt of order placement (domestic US). Products requiring repair will be repaired and delivered within 12 business days of receipt of returned product (domestic US). Signature Series 17

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