b) Annex II: Proposal Submission Form, to be completed and returned with your proposal; and

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1 Dear Sir/Madam, Subject: Request for Proposals for [Provision of Cash Delivery Services] Project no. Multiple 1. The United Nations Office for Project Services (UNOPS) is seeking qualified offers for the above-mentioned [Provision of Cash Delivery Services] services. Your company is kindly invited to submit your best technical and financial offer for the requested services. Your proposal could form the basis for a contract between your firm/institution and the United Nations Office for Project Services (UNOPS). 2. To enable you to submit a proposal, please find enclosed: a) Annex I: Terms of Reference (TOR), containing a description of UNOPS requirements for which these services are being sought; b) Annex II: Proposal Submission Form, to be completed and returned with your proposal; and c) Annex III: A draft of the form of contract under which the services would be performed, including a link to the "General Conditions for UNOPS Contracts for Professional Services". Manner of Submission 3. Your proposal shall be prepared in the English language. 4. Your proposal shall comprise the following documents: a) Proposal Submission Form; b) Technical Component; and c) Price Component. 5. Your proposal shall be prepared in duplicate with one marked "Original" and the other marked "Copy". In the event of any discrepancy between them, the original shall govern. The proposal shall be sealed in one outer and two inner envelopes, as detailed below. The outer envelope shall be addressed as follows: ATTN: PROPOSAL FOR PROVISION OF CASH DELIVERY PROJECT Multiple United Nations Office for Project Services Case No. (IQOC/RFP/12/021) Iraq Operations Centre Deir Ghbar PO Box Al-Shakereen St, Building No. 02 Corner of Yousef Abu-Shahout St Both inside envelopes shall indicate your firm's name and address. The first inner envelope shall be marked "Technical Proposal" and contain the Proposal Submission Form and Technical Jordan iqoc@unops.org IQOC/RFP/12/021 Page 1

2 Component of your proposal. The second inner envelope shall be marked "Price Proposal" and include your financial cover letter (paragraph 15, below) and Price Component. 6. Proposals must be received by UNOPS at the above address on or before 21 July Any proposal received after this date may be rejected. UNOPS may, at its discretion, extend the deadline for the submission of proposals, by notifying all prospective proposers in writing. The extension of the deadline may accompany a modification of the solicitation documents prepared by UNOPS at its own initiative or in response to a clarification requested by a prospective proposer. 7. You are requested to hold your proposal valid for 90 days from the deadline for submission. UNOPS will make its best effort to select a firm/institution within this period. 8. The duration of the contract agreement shall be for 12 months with possibility of extension pending continuous requirement of the service in Iraq. 9. If you consider that your firm/institution does not have all the expertise for the assignment, there is no objection to your firm/institution associating with another firm/institution, particularly from a developing country, to enable a full range of expertise to be proposed. UNOPS strongly encourages association with a local firm/institution in the country of assignment. However, any invited firm/institution may not participate in more than one consolidated proposal. Similarly, a local firm/institution may associate with only one invited firm/institution that is making a proposal. Any consulting, manufacturing or construction firm/institution with which you might be associated may not be eligible to participate in proposing/bidding for any services, goods or works which may result from or be associated with the project of which this assignment forms a part. 10. Please note that the cost of preparing a proposal and of negotiating a contract, including any related travel, is not reimbursable nor can it be included as a direct cost of the assignment. 11. Any requests for clarification should be referred to Name Maan Hattab, Title Procurement and logistics Associate, at the above address, maanh@unops.org, telephone: 962 (0) Any written reply to a particular question may be copied to all other invited firms/institutions, at the discretion of UNOPS. 12. UNOPS strongly encourages all Bidders to subscribe to the Tender Alert Service available on the United Nations Global Market Place ( This will allow Bidders to be notified automatically of all UNOPS business opportunities for the products and services for which they have registered. Instructions on how to subscribe to the Tender Alert Service can be found in the UNGM Interactive Guide for Suppliers. 13. We would appreciate you informing us by or fax as to: a) your receipt of this letter request for competitive proposals. b) whether or not you will be submitting a proposal. c) the date and mode of submission, in case you decide to submit a proposal Jordan iqoc@unops.org IQOC/RFP/12/021 Page 2

3 Content of Proposal Technical Component 14. The technical component of your proposal should be concisely presented and structured in the following order to include, but not necessarily be limited to, the following information: a) Description of the Firm and the Firm's Qualifications A brief description of your firm/institution and an outline of recent experience on projects of a similar nature, including experience in the country and language concerned. You should also provide information that will facilitate our evaluation of your firm/institution's substantive reliability and financial and managerial capacity to provide the services. b) Understanding of the Requirements for Services, including Assumptions Include any assumptions as well as comments on the data, support services and facilities to be provided by the Government as indicated in the TOR, or as you may otherwise believe to be necessary. c) Proposed Approach, Methodology, Timing and Outputs Any comments or suggestions on the TOR, as well as your detailed description of the manner in which your firm/institution would respond to the TOR. You should include the number of person-months in each specialization that you consider necessary to carry out all work required. The level of total professional/personnel inputs required has been estimated to be about [10] person-months. d) Proposed Team Structure The composition of the team which you would propose to provide in the country of assignment and/or at the home office, and the work tasks (including supervisory) which would be assigned to each. An organogram illustrating the reporting lines, together with a description of such organization of the team structure, should support your proposal. e) Proposed Project Team Members The curriculum vitae of the senior professional members of the team. Price Component 15. Your separate price component must contain an overall quotation in a single currency, which may be either in US Dollars or in any convertible currency. If you opt for the latter, and for evaluation purposes only, your proposal will be converted into US dollars using the United Nations rate of exchange in effect on the date submissions are due. 16. The price component shall have a cover letter wherein your firm/institution's authorized representative affirms the following: a) a summary of the price; and b) The period of its validity. 17. You should also indicate any comments or reservations to the draft form contract Jordan iqoc@unops.org IQOC/RFP/12/021 Page 3

4 Payment Provisions 18. UNOPS' general policy is to pay for the performance of contractual services rendered or to effect payment upon the achievement of specific milestones described in the contract. Please refer to section 3.4 of the Model Contract for Services1 that is enclosed as Annex III. 19. Please note that UNOPS' policy is not to grant advance payments except in unusual situations where the potential contractor/tenderer, whether a private firm, NGO or a government or other entity, specifies in the proposal that there are special circumstances warranting an advance payment. UNOPS, at its discretion, may however determine that such payment is not warranted or determine the conditions under which such payment would be made. 20. Any request for an advance payment is to be justified and documented and must be submitted with the financial proposal. This justification shall explain the need for the advance payment, itemize the amount requested and provide a time-schedule for utilization of said amount. In addition, you must submit documentation regarding your financial status - e.g. audited financial statements at 31 December of the previous year and include this documentation with your financial proposal; further information may be requested by UNOPS. Evaluation of Proposals 21. A two-stage procedure will be utilized in evaluating the proposals, with evaluation of the technical component being completed prior to any price component being opened and compared. The Price Component will be opened only for those firms/institutions whose Technical Component meets the requirements for the assignment. The total number of points which a firm/institution may obtain for both components is [120]. 22. The technical component, which has a total possible value of [100] points, will be evaluated using the following criteria: a) the firm/institution's general reliability as well as experience and capacity in the specific field of the assignment ( 30 points); b) the approach in responding to the TOR and the detailed work plan ( 30 points); and c) the qualifications and competence of the personnel proposed for the assignment for a total of ( 40 points). The personnel will be rated in accordance with: i. their general qualifications ( 20 points); 23. ii. suitability for the assignment ( 20 points); and a) The Price Component of any proposal will only be evaluated if the Technical Component of that proposal achieves a minimum of [70] points. Proposals failing to obtain this minimum threshold will not be eligible for further consideration Jordan iqoc@unops.org IQOC/RFP/12/021 Page 4

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6 ANNEX I: TERMS OF REFERENCES Terms of Reference Background UNOPS is a self financing organization within the United Nations Family and operates within over sixty (60) countries providing project implementation services to UN Agencies and Developing Countries. The Iraq Operations Centre (IQOC) is a part of the Middle East Office and is responsible for implementation of Project Services within Iraq. Currently IQOC provides services to over twenty Three (23) projects within Iraq. A. Objective: The United Nations Office for Project Services (UNOPS) Iraq Operations Centre desires to outsource the cash delivery services for a period of 12 months, renewable. The Services are required inside Iraq and shall include, but are not necessarily limited to the delivery of cash money to UNOPS Offices, its contractors and counterparts in Iraq. The volume of annual cash delivery expected for the one year period is USD Two million. B. Scope of Services: 1. Main Purpose: Provide UNOPS offices, contractors and / or counterparts inside Iraq cash money upon request and within the agreed lead time. 2. Delivery Notification: Advise UNOPS-IQOC, Finance Unit, in writing on the cash delivery services successfully performed by the Contractor. Such notification of cash delivery must be processed based on the following: (a) Time frame of the notification is maximum two days of the cash delivery date. (b) The notification letter must cover the following details: i. Name of beneficiary (authorized personnel under the respective entity), ii. The amount of cash money delivered and the currency, iii. Status of Delivery (delivery is successful or failed, advise reasons if failed), and iv. Original Cash Receipt Certificate signed and acknowledged by the Contractor and the authorized personnel under the beneficiaries. 3. Reporting: The Contractor shall submit UNOPS IQOC regular reports on the cash delivery services carried on quarterly basis. Such reports must include amount of cash delivered, clients or beneficiaries, and commissions paid by UNOPS IQOC or due for the reporting period. UNOPS IQOC may request the Contractor to occasionally provide same reports or other reports in different format whenever required. 4. Personnel Required: Jordan iqoc@unops.org IQOC/RFP/12/021 Page 6

7 (a) The Contractor shall assign adequate personnel to perform the services efficiently and sufficiently fulfill its obligations under this Contract. The Service Provider s employees shall perform their functions in a highly efficient and professional manner. (b) The Contractor shall assign a focal point to coordinate with UNOPS IQOC the performance of duties and responsibilities under this Contract. The focal point shall be representing the Contractor in attending all meetings with UNOPS IQOC or performing the written communications with UNOPS IQOC whenever required. (c) The Contractor s focal point (representative) must have the minimum experience in the field of business, good communications skills and familiar enough with the Microsoft Office Applications (Word and Excel). 5. Services Standards: (a) The Contractor shall deliver the cash money only when instructed by UNOPS IQOC and to the Counterparts advised by UNOPS IQOC. The cash delivery shall be based on written instructions for UNOPS IQOC authorized personnel. (b) The Contractor undertakes sole responsibility for taxes and any other charges of public nature, which are or may be assessed in future against the Contractor. (c) UNOPS IQOC undertakes no responsibility for loss of any money during delivery and the Contractor shall be solely responsible in respect of any insurance coverage, which may be required to protect against such loss. (d) Personnel acting on behalf of the Contractor shall not be entitled for any benefit, payment, compensation or entitlement except for as provided to the Contractor by this agreement. (e) The services rendered by the Contractor must be performed in full consideration to the confidentiality and secrecy. C. Cash delivery and payment mechanism: (a) UNOPS IQOC requests the Contractor formally to deliver a certain amount of cash to the designated beneficiaries. UNOPS IQOC shall provide the Contractor names of UNOPS IQOC personnel authorized by UNOPS IQOC Management to issue instructions for the cash delivery. (b) The Contractor delivers the cash money to the designated counterpart based on the Cash Receipt Certificate format. A copy of such format is attached herewith as Appendix 1. (c) The Contractor advises UNOPS IQOC formally on the satisfactory cash delivery within the duration mentioned in item 3 above. This shall be supported by providing UNOPS IQOC the signed Cash Receipt Certificate. (d) UNOPS IQOC pays the Contractor the exact amount delivered in addition to the commissions due upon receiving the Contractor s invoice supported by: Jordan iqoc@unops.org IQOC/RFP/12/021 Page 7

8 i. list of cash deliveries performed by the Contractor. ii. under each cash delivery, the Cash Receipt Certificate along with a copy of relevant Instructions from UNOPS IQOC must be attached to the Contractor invoice. (f) Payments shall be done through the Electronic Bank Transfer system to the bank account of the Contractor D. Performance Evaluation and Review The Contractor shall meet periodically with the UNOPS-IQOC to discuss issues of mutual concern, to review the performance of services and to discuss improvements which the Contractor or the UNOPS-IQOC should make in order to achieve more effective services and greater savings. E. Quality Control 1. The Contractor shall establish and operate to monitor on a regular and continual basis the quality of services provided to the UNOPS-IQOC. These procedures shall include a selfinspection system covering all the services to be performed under the Contract and shall include a method for monitoring, identifying and correcting deficiencies in the quality of service furnished to the UNOPS-IQOC. 2. The UNOPS-IQOC shall be notified of any deficiencies found and corrective action taken. 3. The Contractor warrants that the personnel assigned to handle the UNOPS-IQOC cash delivery shall have a strong tariff experience and shall constantly be trained to be kept up to date. F. Duration 1. The Contract(s) shall commence on 1 August 2012 for a period of 12 months, unless terminated earlier. 2. Notwithstanding the preceding paragraph, the UNOPS-IQOC reserves the right to terminate the contract at any time: a.) On one month notice in the event of change of controlling ownership of the Contractor or in the event the Contractor fails to maintain the performance and service standards set forth in the contract; or b.) Immediately in the event of the Contractor entering into liquidation, whether compulsory or voluntary, or enters into receivership or bankruptcy Jordan iqoc@unops.org IQOC/RFP/12/021 Page 8

9 Summary Direct Cash Disbursement UNOPS-IQOC will send (through ) a cash supply request to the banker at least 48 hours in advance from the intended date of cash delivery; The request for cash supply sent to the banker will include the name of the payee, his/her Identity Card number and his/her phone number as well as the exact amount to paid and the currency; The Contractor will contact the payee and agree on a location and time for cash delivery; The Contractor is to verify the identity of the person through checking his Identity Card number; Upon verification of the payee's identity the banker will pay the payee the amount and currency specified in the request for cash supply from UNOPS; Upon receipt of the cash by the payee and his/her confirmation of the amount, the payee will sign a Cash Receipt slip; The Contractor will send the Cash Receipt to UNOPS-IQOC, signed by the payee and stamped by the Contractor, confirming the delivery of cash to the payee as request by UNOPS. Upon receipt of the Cash Receipt from the Contractor, UNOPS-IQOC will transfer the funds to the Contractor 's bank account within a week's time including the handling commission fee which will be stipulated in the contract. Depository/Transferring into the recipient s bank account UNOPS-IQOC will send (through ) a cash supply request to the banker at least 48 hours in advance from the intended date of cash delivery; The request for bank transfer sent to the banker will include the name of the bank, account holder s name, account number, swift code, bank address as well as the exact amount to paid and the currency; The Contractor will deposit/transfer the amount into the recipient s account as specified in the bank transfer request provided by UNOPS-IQOC; The Contractor will send the Cash Receipt to UNOPS-IQOC, attaching the bank transfer slip; Upon receipt of the Transfer/Deposit slip from the Contractor, UNOPS-IQOC will transfer the funds to the Contractor s bank account within a week s time including the handling commission fee which will be stipulated in the contract Jordan iqoc@unops.org IQOC/RFP/12/021 Page 9

10 ANNEX II: PROPOSAL SUBMISSION FORM Project No. Multiple TO: United Nations Office for Project Services Iraq Operations Centre Deir Ghbar PO Box Al-Shakereen St, Building No. 02 Corner of Yousef Abu-Shahout St Dear Sir/Madam: Having examined the Solicitation Documents, the receipt of which is hereby duly acknowledged, we the undersigned, offer to supply the required services for the sum as may be ascertained in accordance with the Price Component attached herewith and made part of this proposal. We undertake, if our proposal is accepted, to commence and complete delivery of all items in the contract within the time frame stipulated. We understand that you are not bound to accept any proposal you may receive and that a binding contract would result only after final negotiations are concluded on the basis of the Technical and Price Components proposed. Dated this day of 20. Signature (in the Capacity of) Duly authorized to sign proposal for and on behalf of: Jordan iqoc@unops.org IQOC/RFP/12/021 Page 10

11 FINANCIAL OFFER QUOTATION Bidders s Price Schedule: REQUESTED OFFER VALIDITY PERIOD FROM DATE OF OFFER SUBMISSION: 90 Days ITEM DESCRIPTION Proposed Percentage % 1 Cash Delivery Services from Amman to Baghdad 2 Cash Delivery Services from Amman to Basrah and southern governorates 3. Cash Delivery Services to Erbil and northern governorates 4. Depository/Transferring into the recipient s bank account inside Iraq Jordan iqoc@unops.org IQOC/RFP/12/021 Page 11

12 ANNEX III: DRAFT OF CONTRACT FORM BASIC MODEL CONTRACT FOR PROFESSIONAL CONSULTING SERVICES BETWEEN UNOPS AND A COMPANY OR OTHER ENTITY Rev. 03, August 96 Dear Sir/Madam, Ref.: / / [INSERT PROJECT NUMBER AND TITLE] Date The United Nations Office for Project Services (hereinafter referred to as "UNOPS"), wishes to engage your [company/organization/institution], duly incorporated under the Laws of [INSERT NAME OF THE COUNTRY] (hereinafter referred to as the "Consultant")in order to perform consulting services in respect of [INSERT SUMMARY DESCRIPTION OF THE SERVICES] (hereinafter referred to as the "Services"), in accordance with the following Contract: Contract Documents Jordan iqoc@unops.org IQOC/RFP/12/021 Page 12

13 This Contract is subject to the UNOPS General Conditions for Professional Services, [INSERT THE CURRENT VERSION NUMBER AND DATE FROM THE DOCUMENT LIBRARY], attached hereto as Annex I. The provisions of such Annex shall control the interpretation of this Contract and in no way shall be deemed to have been derogated by the contents of this letter and any other Annexes, unless otherwise expressly stated under section 4 of this letter, entitled "Special Conditions". The Consultant and UNOPS also agree to be bound by the provisions contained in the following documents, which shall take precedence over one another in case of conflict in the following order: a) this letter; b) UNOPS Request for Proposal, reference., dated.. and subsequent amendments and clarifications, assumed to be known to both parties, including the Statement of Work / Terms of Reference, attached hereto as Annex II; c) the Consultant's technical proposal [ref..., dated...], as clarified by the agreed minutes of the negotiation meeting [dated...], both documents not attached hereto but known to and in the possession of both parties. All the above shall form the Contract between the Consultant and UNOPS, superseding the contents of any other negotiations and/or agreements, whether oral or in writing, pertaining to the subject of this Contract. Obligations of the Consultant The Consultant shall perform and complete the Services described in Annex II with due diligence and efficiency and in accordance with the Contract. The Consultant shall provide the services of the following key personnel: Name Specialization Nationality Period of service Any changes in the above key personnel shall require prior written approval of the Director, [...] RO/OC UNOPS. The Consultant shall also provide all technical and administrative support needed in order to ensure the timely and satisfactory performance of the Services. The Consultant shall submit to UNOPS the deliverables specified hereunder according to the following schedule: [LIST DELIVERABLES] [INDICATE DELIVERY DATES] e.g. Progress report../../ Jordan iqoc@unops.org IQOC/RFP/12/021 Page 13

14 ...../../... Final report../../... All reports shall be written in the English language, and shall describe in detail the services rendered under the Contract during the period of time covered in such report. All reports shall be transmitted by the Consultant by [MAIL, COURIER AND/OR FAX] to the address specified in 9.1 below. The Consultant represents and warrants the accuracy of any information or data provided to UNOPS for the purpose of entering into this Contract, as well as the quality of the deliverables and reports foreseen under this Contract in accordance with the highest industry and professional standards. Price and Payment OPTION 1 (FIXED PRICE) In full consideration for the complete and satisfactory performance of the Services under this Contract, UNOPS shall pay the Consultant a fixed contract price of [INSERT CURRENCY & AMOUNT IN FIGURES AND WORDS]. The price of this Contract is not subject to any adjustment or revision because of price or currency fluctuations or the actual costs incurred by the Consultant in the performance of the Contract. Payments effected by UNOPS to the Consultant shall be deemed neither to relieve the Consultant of its obligations under this Contract nor as acceptance by UNOPS of the Consultant's performance of the Services. UNOPS shall effect payments to the Consultant after acceptance by UNOPS of the invoices submitted by the Consultant to the address specified in 9.1 below, upon achievement of the corresponding milestones and for the following amounts: MILESTONE AMOUNT TARGET DATE Upon /../... OPTION 2 (COST REIMBURSEMENT) 3. Price and payment In full consideration for the complete and satisfactory performance of the Services under this Contract, UNOPS shall pay the Consultant a price not to exceed [INSERT CURRENCY & AMOUNT IN FIGURES AND WORDS]. The amount contained in 3.1 above is the maximum total amount of reimbursable costs under this Contract. The Breakdown of Costs in Annex [INSERT ANNEX NUMBER] contains the maximum amounts per cost category that are reimbursable under this Contract. The Consultant Jordan iqoc@unops.org IQOC/RFP/12/021 Page 14

15 shall reflect in his invoices the amount of the actual reimbursable costs incurred in the performance of the Services. The Consultant shall not do any work, provide any equipment, materials and supplies, or perform any other services which may result in any costs in excess of the amount under 3.1 or of any of the amounts specified in the Breakdown of Costs for each cost category without the prior written agreement of the Director, [...] RO/OC, UNOPS. Payments effected by UNOPS to the Consultant shall be deemed neither to relieve the Consultant of its obligations under this Contract nor as acceptance by UNOPS of the Consultant's performance of the Services. The Consultant shall submit invoices for the work done every [INSERT PERIOD OF TIME OR MILESTONES]. OR 3.5. The Consultant shall submit an invoice for [INSERT AMOUNT AND CURRENCY OF THE ADVANCE PAYMENT IN FIGURES & WORDS] upon signature of this Contract by both parties and invoices for the work done every [INSERT PERIOD OF TIME OR MILESTONES]. Progress and final payments shall be effected by UNOPS to the Consultant after acceptance of the invoices submitted by the Consultant to the address specified in 9.1 below, together with whatever supporting documentation of the actual costs incurred is required in the Breakdown of Costs or may be required by UNOPS. Such payments shall be subject to any specific conditions for reimbursement contained in the Breakdown of Costs. Special conditions The advance payment to be made upon signature of the contract by both parties is contingent upon receipt and acceptance by UNOPS of a bank guarantee for the full amount of the advance payment issued by a Bank and in a form acceptable to UNOPS. 4.2 The amounts of the payments referred to under section 3.6 above shall be subject to a deduction of [INSERT PERCENTAGE THAT THE ADVANCE REPRESENTS OVER THE TOTAL PRICE OF THE CONTRACT] % (... percent) of the amount accepted for payment until the cumulative amount of the deductions so effected shall equal the amount of the advance payment. 4.3 Owing to [...], Article(s) [...] of the General Conditions in Annex I shall be amended to read/be deleted. 4.1 No special conditions shall apply. OR Submission of invoices Jordan iqoc@unops.org IQOC/RFP/12/021 Page 15

16 An original invoice shall be submitted by mail by the Consultant for each payment under the Contract to the following address: Invoices submitted by fax shall not be accepted by UNOPS. Time and manner of payment Invoices shall be paid within thirty (30) days of the date of their receipt and acceptance by UNOPS. All payments shall be made by UNOPS to the following Bank account of the Consultant: [NAME OF THE BANK] [ACCOUNT NUMBER] [ADDRESS OF THE BANK] Entry into force. Time limits. The Contract shall enter into force upon its signature by both parties. The Consultant shall commence the performance of the Services not later than [INSERT DATE] and shall complete the Services within [INSERT NUMBER OF DAYS OR MONTHS] of such commencement. All time limits contained in this Contract shall be deemed to be of the essence in respect of the performance of the Services. Modifications Any modification to this Contract shall require an amendment in writing between both parties duly signed by the authorized representative of the Consultant and the Director, [...] UNOPS. Notifications For the purpose of notifications under the Contract, the addresses of UNOPS and the Consultant are as follows: For the UNOPS: [INSERT NAME OF RO/OC DIRECTOR] Director [RO/OC...] UNOPS Address Ref. / / [INSERT CONTRACT REFERENCE & NUMBER] Jordan iqoc@unops.org IQOC/RFP/12/021 Page 16

17 Phone: Fax: For the Consultant: [Insert Name, Address, Phone and Fax/ ] Good Faith The Parties undertake to act in good faith with respect to each other's rights and obligations under this Contract and to adopt all reasonable measures to ensure the realization of the objectives of this Contract. If the above terms and conditions meet with your agreement as they are typed in this letter and in the Contract Documents, please initial every page of this letter and its attachments and return to this office one original of this Contract, duly signed and dated. Yours sincerely, [INSERT NAME OF THE RO/OC DIRECTOR] Director [...] RO/OC For [Insert name of the company/organization] Agreed and Accepted: Signature Name Title Date ANNEX I UNOPS GENERAL CONDITIONS OF CONTRACT Jordan iqoc@unops.org IQOC/RFP/12/021 Page 17

18 FOR PROFESSIONAL SERVICES Jordan IQOC/RFP/12/021 Page 18