LLOYD S AGENCIES LOCAL KNOWLEDGE GLOBAL EXPERTISE

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1 LLOYD S AGENCIES LOCAL KNOWLEDGE GLOBAL EXPERTISE

2 A WORLDWIDE SURVEY AND CLAIMS ADJUSTING NETWORK OFFERING EXPERTISE IN MARINE, NON-MARINE AND OTHER CLASSES MORE THAN 680 lloyd s agents and sub-agents in 175 countries OFFERING 24-HOUR YEAR-ROUND services to the global insurance industry

3 our network The history of Lloyd s itself can be traced back to Edward Lloyd s original Coffee House which was established in the 17th century. By 1811, the Committee of Lloyd s decided that a network of Agencies should be established to protect the interests of Underwriters. The Agencies system developed quickly from its inception and by the middle of the 19th century, a network of more than 300 Agents had been established. That figure now stands at 340 with a similar number of Sub-Agents. The geographical spread of Lloyd s Agencies is kept under constant review reflecting the changing patterns in world trade. This ensures that Agencies are situated in nearly all of the main ports and commercial centres around the world. The biggest change to the network has been a fundamental shift from its original mandate to serve the Lloyd s Market, to the current situation where it meets the needs of an insurance marketplace that has become global in terms of ownership and operation. Lloyd s Agencies now serve the interests of many of the world s leading insurance companies and particularly those specialising in marine business. Many of these insurers entrust Lloyd s Agencies with authority to adjust and settle claims on their behalf, thereby providing assureds and consignees with an on-the-spot service that is unbeatable in terms of access and simplicity.

4 Lloyd s agencies Lloyd s Agencies form the world s most extensive surveying and adjusting network. There are more than 680 Lloyd s Agents and Sub-Agents located in 175 countries around the world. They provide 24-hour year-round services to the global insurance industry and its customers. Lloyd s Agents are appointed on the basis of their: Proven expertise and experience in marine surveying, particularly cargo. Their skills also extend to other classes such as non-marine, aviation and even personal lines such as travel insurance. Expertise, integrity and local standing. Lloyd s Agencies are generally well-established businesses and enjoy excellent reputations in their local communities. Willingness to comply with stringent service levels when conducting surveys or adjusting claims, thereby ensuring that their customers receive the highest standard of service. Participation in the continuous training and development programmes managed by the Lloyd s Agency Department in London. These are aimed primarily at improving the basic skills of cargo surveyors. Additional initiatives are continually being introduced in order to enhance existing skills to ensure that Lloyd s Agencies meet the insurance and trade demands of the 21st century. Access to in-house staff surveyors and detailed knowledge of local independent experts for cases when specialist knowledge is needed.

5 THE CERTIFICATEs OFFICE AND THE ELECTRONIC CARGO CERTIFICATE SYSTEM The Agency Department at Lloyd s produces high-quality Lloyd s Certificates of Insurance issued in respect of marine business underwritten at Lloyd s. It also produces these documents on behalf of certain leading insurance companies operating in the London insurance market. The Lloyd s Electronic Cargo facility provides Marine Cargo Insurance Certificates online for the benefit of Lloyd s, certain London insurance companies and their customers. Further details can be obtained from: The Manager Certificates Office Agency Department Lloyd s One Lime Street London EC3M 7HA administration The network is controlled and administered by the Lloyd s Agency Department, which is situated in Lloyd s landmark headquarters in the City of London. The Department is headed by the Controller of Agencies and is responsible for the administration of the network, including the appointment and termination of Lloyd s Agencies. The Department monitors the service levels provided by individual Agents by, among other things, conducting periodic inspections of the network. Visit our website for up-to-date news on Lloyd s Agencies and their contact details.

6 If you would like further information on Lloyd s Agencies and their services, please contact: Agency Department Lloyd s One Lime Street London EC3M 7HA Telephone +44 (0) Fax +44 (0) lloyds-agency-network@lloyds.com Lloyd s is a registered trademark of the Society of Lloyd s. Lloyd s September 2005

7 Since merchants first met to insure their ships at Edward Lloyd s coffee shop over 300 years ago, nearly every aspect of the way we do business has changed. But one constant is the bold confidence proclaimed by our motto, reflected in both our unique appetite for risk and our worldwide reputation for settling valid claims. Lloyd s One Lime Street London EC3M 7HA Telephone +44 (0) Fax +44 (0)