BPO Vendor Packet. Please or fax your completed application back to ISGN:

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1 BPO Vendor Packet Thank you for your interest in becoming an ISGN Vendor Partner. Please complete the following documents so we may successfully set up your account: 1. Vendor Application 2. Affiliate Business Status 3. Privacy Policy 4. Electronic Fund Transfer Authorization 5. W9 click here to download 6. Criminal Background Check - The final document in this packet provides instructions for how to request a background check, in accordance with ISGN s vendor policy. Please or fax your completed application back to ISGN: isgnvm@isgn.com If you have any questions you may us at isgnvm@isgn.com or call Option 6.

2 ISGN BPO Vendor Application Please complete all information below for successful account setup. NAME: TITLE: COMPANY: ADDRESS1: ADDRESS2: CITY, ST ZIP: OFFICE PHONE: CELL PHONE: FAX: LICENSE # & STATE: How long have you been licensed to sell real estate? Are you a broker or an agent? Do you have access to local MLS? Do you have a computer with internet access? Do you have access to public records? Do you have a digital camera? Have you previously completed BPOs? How many? Do you understand that you cannot complete BPOs on properties in which you have an interest, financial or otherwise? Do you have current E & O insurance?

3 In addition, please provide the following: Current Criminal Background Check (CBC). We have partnered with Sterling to provide our vendors with a CBC at a discounted rate. Instructions to purchase a CBC through Sterling are attached to your application . A previous background check completed for another AMC or GSE may be provided if it was completed in the last three years, and includes a full local & federal check. Resume, if available Completed W-9 Business Diversity Questionnaire Copy of your current real estate license Signed Privacy Policy Coverage by County/Zip Code Please use the following grid to note all areas that you service, have sufficient market knowledge to provide a credible opinion of value, and are within a reasonable driving distance to perform inspections. Add the county name, and vertically list the zip codes you service within that county If you cover all of the zip codes in that county, then under zip codes write All COUNTIES ZIP ZIP ZIP ZIP ZIP ZIP ZIP ZIP Ex: Fulton Ex: Cobb All Please this application back to ISGN at isgnvm@isgn.com. If you have any questions you may us at the same address or call Option ISGN. All rights reserved. Confidential Page 2 of 2

4 ISGN Affiliate Business Status Purpose: This document is designed to gather on size and/or ownership by protected groups as defined by the U.S. Federal Government. This data is used only for after the fact reporting as required by ISGN contracts with certain clients that track the utilization of disadvantaged business groups. The information you provide is confidential and is not used as selection criteria. Completion: This document must be completed by the business owner and/or company officer. The questions apply only to the owner(s) of the business, not employees, agents or independent contractors. Please circle your answers. CITIZENSHIP Are you a citizen of the United States? Yes No SMALL BUSINESS To qualify as a Small Business, you cannot exceed the size limits set by the Small Business Administration (SBA): For Appraisal Offices, the SBA size limit is up to $1,500,000/year in gross income For Real Estate Brokerage, the SBA size limit is up to $1,500,000 in gross commissions For Attorney/Title/Closing Offices, the SBA size limit is up to $6,000,000 in total revenue Are you a Small Business as defined by the Small Business Administration? Yes No WOMAN-OWNED BUSINESS Is this business owned and controlled by a woman (or women, collectively) who owns at least 51% of the business? VETERAN-OWNED BUSINESS Is this business owned and controlled by a Veteran(s) who owns at least 51% of the business? Yes No SERVICE-DISABLED VETERAN-OWNED BUSINESS Is this business owned and controlled by a Service-Disabled Veteran(s) who owns at least 51% of the business? HISTORICALLY UNDERUTILIZED BUSINESS ZONE (HUBZONE) Is this business located in a Historically Underutilized Business Zone (chronic high unemployment, low income) as defined by the Small Business Administration? If yes, please attach a copy of your HUBZone certification. MINORITY-OWNED BUSINESS Is this business owned and controlled by a minority(s) that owns at least 51% of the business? If Yes, one or more of the following Minority Categories must be checked: African American: United States citizens whose origin is from any of the African racial groups Hispanic American: United States citizens whose origins are in Mexico, Puerto Rico, Cuba, Latin America, South America, Portugal or Spain Subcontinent Asian American: United States citizens whose origins are in India, Pakistan, Bangladesh, Sri Lanka, Bhutan or Nepal Native American: American Indians, Eskimos, Aleuts and native Hawaiians Asian- Pacific Americans: United States citizens whose origins are in the Philippines, Vietnam, Korea, Samoa, Guam, the U.S. trust Territory of the Pacific Islands (Republic of Palau), the Northern Mariana Islands, Laos, Kampuchea (Cambodia), Taiwan, Burma, Thailand, Malaysia, Indonesia, Singapore, Brunei, Republic of the Marshall Islands or the Federated States of Micronesia Mixed Minority: All United States citizens who may fall into more than one of the above categories MINORITY-OWNED BUSINESS Yes Yes Yes Yes No No No No Do you hold a third party certification from an organization such as the NMSDC (National Minority Supplier Development Council) or the WBENC (Women s Business Enterprise National Council)? If Yes, please include a copy of your certificate with your response. Yes No

5 I CERTIFY THAT: 1) The business size and/or 2) The characteristics of the business ownership, as indicated above, are accurately reflected, and 3) All information supplied herein (including attachments, if any) is true and correct. COMPANY: ADDRESS1: ADDRESS2: CITY, ST ZIP: OFFICE PHONE: CELL PHONE: FAX: Contractor Signature Contractor Printed Name Contractor Title Name of Company (if applicable) Date Please this document with your application back to ISGN at If you have any questions you may us at the same address or call Option ISGN. All rights reserved. Confidential Page 2 of 2

6 ISGN Solutions, Inc. Privacy Policy This policy applies to all employees, consultants, and contractors who work for ISGN Solutions, Inc. (ISGN). The purpose of this policy is to set forth a program to prevent misuse of private information received from ISGN S customers and their respective borrowers. Private Nonpublic Information Privacy Protection Policy At ISGN, protecting the privacy and confidentiality of the personal information of our customers and their respective borrowers is important to us. We value the business and the trust that customers place with ISGN. In order to offer our products and services, we collect, maintain and use information about our customers and their respective borrowers on a routine basis. To help our employees, consultants, and contractors better understand how this information is protected, we are providing the following statement describing our practices and policies with respect to the privacy of customer information. ISGN, under no circumstances, sells private, nonpublic personal information to third parties. We do not disclose any private, nonpublic personal information on our current or former customers to any affiliated or nonaffiliated third party except as permitted by law. We may collect information volunteered by customers and their respective borrowers during the application process, and obtained from other authorized sources, such as credit bureaus. All information collected and stored by ISGN is used for specific business purposes, such as administering accounts, complying with state/federal regulations, protecting against fraud, and developing a better understanding of loan support services to provide improved products and services. We understand the protection of private, nonpublic personal information is of the utmost importance. Guarding our customers and their respective borrower's privacy is our obligation. ISGN maintains strict procedures and policies to safeguard this privacy. We restrict employee access to customer information to only those who have a business reason to know such information, and we educate our employees about the importance of confidentiality and customer privacy. Customer Information is defined as any personally identifiable information or records in any form (written, electronic or otherwise) relating to a customer or their respective borrower. This includes, but is not limited to: name, address, telephone number, loan number, loan payment history, delinquency status, insurance carrier or payment information, tax amount or payment information; the fact that the customer has a relationship with ISGN; or the fact that the Borrower has a relationship with Lender or any other personally identifiable information. Reporting Violations of This Policy Any employee, consultant or contractor who discovers a potential violation of this policy shall notify their supervisor or manager who will investigate the matter. All managers or supervisors must also contact Human Resources for assistance. Consequences of Policy Violation If, after an investigation of a potential violation of this policy, it is determined that an employee, contractor or consultant has violated this policy, the employee, contractor or consultant shall be subject to discipline, up to and including termination of employment or the termination of the contractor s or consultant s engagement. Right to Change Policy ISGN reserves the right to change this policy at any time without prior approval or notice. ISGN Distribution and Enforcement of Policy Employee Notification A copy of this Policy is given to all new employees along with all employees hired prior to the effective date of this policy. All employees shall be required to sign the Agreement Notice form. The signed form is placed in the employee s personnel file.

7 Consultant/Contractor Notification A copy of this policy is distributed via , fax or U.S. mail to all new consultants and/or contractors. The duly authorized signatory of all such consultants and/or contractors shall be required to sign the Agreement Notice form. No consultant and/or contractor may be permitted to perform any services and/or work on behalf of ISGN until such form is signed and has been received by ISGN. The signed form is placed for retention in the consultant or contractor s file. Responsible for Enforcement Human Resources is responsible for insuring all employees and consultants are provided a copy of this policy and for securing the duly authorized Agreement Notice form. The Affiliate Managers are responsible for insuring that all contractors are provided a copy of this policy and for securing the duly authorized Agreement Notice form. AGREEMENT NOTICE - Private Nonpublic Information Privacy Protection Policy As a contractor of ISGN Solutions, Inc. (ISGN), and or its branches and affiliates, I recognize and understand that any private, nonpublic information received from our customer(s) and/or client(s) is to be used solely for company business. I understand any dissemination of said private, nonpublic information may subject me to disciplinary action up to and including termination of my employment and/or termination of my engagement as a consultant or contract with ISGN. I acknowledge that I have read and that I understand the ISGN Private Nonpublic Information Privacy Protection Policy and the corresponding Agreement notice. Contractor Signature Contractor Printed Name Contractor Title Name of Company (if applicable) Date Please sign, scan and this document with your application back to ISGN at isgnvm@isgn.com. If you have any questions you may us at the same address or call Option ISGN. All rights reserved. Confidential Page 2 of 2

8 Electronic Fund Transfer Authorization Please complete form in black ink. (hereafter referred to as SELLER ) sells goods and/or services to ISGN and/or one or more of its wholly-owned subsidiaries. ISGN desires the flexibility to make payments for such goods and/or services by electronic funds transfer (EFT transactions) through the ACH Network and/or Federal Reserve Wire System. SELLER agrees to grant such flexibility. Therefore, SELLER hereby (1) authorizes ISGN to make payments for goods and/or services by EFT, (2) certifies that it has selected the following depository financial institution, and (3) directs that all such electronic funds transfers be made as provided below: VENDOR NUMBER: BANK NAME: BANK ADDRESS: ROUTING NUMBER: ACCOUNT TYPE: (CHECKING/SAVINGS) VENDOR SSN/FEIN: SELLER acknowledges and agrees that the terms and conditions of all agreements or purchase orders with ISGN concerning the methods and timing of payments for goods and/or services shall be amended as provided herein. Value dates on any EFT payments replacing check payments will be extended three (3) days beyond the date required for check payments. SELLER will notify ISGN of any changes in depository financial institution or other payments instructions 15 days in advance. When properly executed, the Authorization will become effective fifteen (15) days after its receipt by ISGN. NAME OF COMPANY: BY: Date (Authorized signature) Note: Please complete, sign and return with vendor packet and a voided check.

9 Criminal Background Check Verification Instructions ISGN requires all its vendors to complete a Criminal Background Check (CBC) before on-boarding. We have partnered with Sterling to obtain CBCs for our vendors at a reduced rate. How Do I Get a CBC? Each contractor must set up an online account through the contractor website using the below link: o The first time you visit the webpage, you will enter the partner code: - FISE9653 o Skip the login and password fields. Click on I am a New User

10 Instruction to Set Up an Account with Sterling: Complete the required business information. When asked for a Company ID, please enter the name of your company. Select the method you wish to have the background check delivered to you (*Select one only E Mail/ Fax). Choose a login and password. This will enable you to access the website after your initial registration to submit additional background check requests if needed. Review and accept the Liability Agreement and Adverse Action Instructions. Under federal Law (Fair Credit Reporting Act), it is required that employers provide information to their employees before a Background Check/Consumer Reports is requested. In addition, the law requires that a written authorization and consent be obtained from each individual prior to request for any consumer report ISGN. All rights reserved. Confidential Page 2 of 5

11 Ordering a Background Check After completing the registration process, a screen showing order background report will appear. You will need to select as below. The next screen will ask for information on the individual you are requesting the background check be processed ISGN. All rights reserved. Confidential Page 3 of 5

12 Payment for Background Checks Payment via major credit cards is required at the time of background request. (*Additional charges may be incurred by the contractor for certain state/government requirements. Please refer to page one for details on website). After the background check is ordered, a billing and payment information screen will appear. You must complete the required fields and proceed. Background Check Reports Average TAT for CBC is 2 3 business days Under Federal Law, any individual who fails the background check must be provided with a copy of the report, along with Summary of Rights under FCRA (Fair Credit Reporting Act) and a toll free number with address. The individual may decide to question or dispute the information on the report ISGN. All rights reserved. Confidential Page 4 of 5

13 Contact Information In case of any issues with the website, please contact Sterling directly at the details below: Phone (Toll-Free) Fax (Toll-Free) Sales Thank you for your continued compliance with these requirements. In case of questions regarding the above, please contact: Vendor Management Toll Free: Option 6 Valuation Vendor Management Fax: Vendor Management isgnvm@isgn.com Website: Address: 2330 Commerce Park Drive NE, Suite 2 Palm Bay, FL ISGN. All rights reserved. Confidential Page 5 of 5