REGENT COMMERCIAL VEHICLE POLICY (RCV)

Transcription

1 REGENT COMMERCIAL VEHICLE POLICY (RCV) REGENT INSURANCE COMPANY LIMITED POLICY TERMS AND CONDITIONS 1. GENERAL EXCEPTIONS CONDITIONS AND PROVISIONS Subject to the terms, exceptions, conditions and provisions (precedent or otherwise) and in consideration of, and conditional upon, the prior payment of the premium by or on behalf of the insured and receipt thereof by or on behalf of Regent Insurance Company Limited ( the company ), agrees to indemnify or compensate the insured by payment or, at the option of the company, by replacement, reinstatement or repair in respect of the defined events occurring during the period of insurance and as otherwise provided under the within sections up to the sums insured, limits of indemnity, compensation and other amounts specified. Specific exceptions, conditions and provisions shall override general exceptions, conditions and provisions GENERAL EXCEPTIONS War, riot and terrorism A. This policy does not cover loss of or damage to property related to or caused by: i) civil commotion, labour disturbances, riot, strike, lockout or public disorder or any act or activity which is calculated or directed to bring about any of the aforegoing; war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not) or civil war; i a) mutiny, military rising, military or usurped power, martial law or state of siege, or any other event or cause which determines the proclamation or maintenance of martial law or state of siege; b) insurrection, rebellion or revolution; iv) any act (whether on behalf of any organisation, body or person or group of persons) calculated or directed to overthrow or influence any State or Government or any provincial, local or tribal authority with force or by means of fear, terrorism or violence; v) any act which is calculated or directed to bring about loss or damage in order to further any political aim, objective or cause, or to bring about any social or economic change, or in protest against any State or Government or any provincial, local or tribal authority, or for the purpose of inspiring fear in the public or any section thereof; vi) any attempt to perform any act referred to in clause iv)or v) above; v the act of any lawfully established authority in controlling, preventing, suppressing or in any other way dealing with any occurrence referred to in clause A. i),, i, iv), v) or vi) above. If the company alleges that, by reason of clause A. i),, i, iv), v), vi) or v of this exception, loss or damage is not covered by this policy, the burden of proving the contrary shall rest on the insured. B. This policy does not cover loss or damage caused directly or indirectly by or through or in consequence of any occurrence for which a fund has been established in terms of the War Damage Insurance and Compensation Act No. 85 of l976 or any similar enactment operative in any of the territories to which this policy applies. C. Notwithstanding any provision of this policy including any exclusion, exception or extension or other provision not included herein which would otherwise override a general exception, this policy does not cover loss of or damage to property or expense of whatsoever nature directly or indirectly caused by, arising out of or in connection with any act of terrorism regardless of any other cause or event contributing concurrently or in any sequence to the loss, damage or expense. For the purpose of this General exception 1.1 C an act of terrorism includes, without limitation, the use of violence or force or the threat thereof whether as an act harmful to human life or not, by any person or group of persons, whether acting alone or on behalf of or in connection with any organisation or government or any other person or body of persons, committed for political, religious, personal or ideological reasons or purposes including any act committed with the intention to influence any government or for the purpose of inspiring fear in the public or any section thereof. If the company alleges that, by reason of clause 1.1 C of these exceptions, loss or damage is not covered by this policy, the burden of proving the contrary shall rest on the insured. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 1 of 21

2 Asbestos Notwithstanding any provision of this policy including any exclusion, exception or extension or other provision which would otherwise override a general exception, this policy does not cover any legal liability, loss, damage, cost or expense whatsoever or any consequential loss directly or indirectly caused by, arising out of, resulting from, in consequence of, in any way involving, or to the extent contributed to by, the hazardous nature of asbestos in whatever form or quantity Nuclear This policy does not cover any legal liability, loss, damage, cost or expense whatsoever or any consequential loss directly or indirectly caused by or contributed to by or arising from: i) ionising radiations or contamination by radio-activity from any nuclear fuel or from any nuclear waste from i iv) the combustion or use of nuclear fuel; nuclear material, nuclear fission or fusion nuclear radiation; nuclear explosives or any nuclear weapon; nuclear waste in whatever form; regardless of any other cause or event contributing concurrently or in any other sequence to the loss. For the purpose of this exception only, combustion shall include any self-sustaining process of nuclear fission Detention, Confiscation and Forfeiture This policy does not cover any loss, damage, cost (including but not limited to any legal cost), liability or expense directly or indirectly arising from detention, confiscation, forfeiture, impounding or requisition legally carried out by customs, police, crime prevention units or other officials or authorities Sanctions The company shall not be liable for any claim where the insured is or becomes during the course of the policy, subject to sanctions, prohibitions or restrictions under any United Nations resolutions or trade or economic sanctions, laws, or regulations of the European Union, United Kingdom or United States of America. The company shall not be liable to provide indemnity under this policy of to provide cover would be in violation of any political, economic or trading sanctions which prohibit the company from providing cover under this policy. If the company alleges that, by reason of this exception, loss, damage or liability is not covered by this policy, the burden of proving the contrary shall rest upon the insured GENERAL CONDITIONS Subject to the provisions of Section 55 of the Short Term Insurance Act No 53 of 1998 (as amended), these conditions will apply to the policy Misrepresentation, misdescription and non-disclosure Misrepresentation, misdescription or non-disclosure in any material respect shall render voidable the particular item, section or sub-section of the policy, as the case may be, affected by such misrepresentation, misdescription or non-disclosure Other insurance If, at the time of any event giving rise to a claim under this policy, any insurance exists with any other insurers covering the insured against the defined events, the company shall be liable to make good only a rateable proportion of the amount payable by or to the insured in respect of such event. If any such other insurance is subject to any condition of average, this policy, if not already subject to any condition of average, shall be subject to average in like manner Cancellation & Continuation of cover (where premium is payable by bank debit order or transmission account) A. Cancellation This policy or any section may be cancelled at any time by the company giving 30 days notice in writing (or such RCV: Regent cial Vehicle Terms and Conditions v3_ Page 2 of 21

3 other period as may be mutually agreed) or by the insured giving immediate notice. On cancellation by the insured, the company shall be entitled to retain the customary short term premium or minimum premium for the period the policy or section has been in force. On cancellation by the company, the insured shall be entitled to claim a pro rata proportion of the premium for the remainder of the period of insurance from the date of cancellation, subject to general condition B. Continuation of cover (where premium is payable by bank debit order or by transmission account) The premium is due in advance and if it is not received by the company by due date, this insurance shall be deemed to have been cancelled at midnight on the last day of the preceding period of insurance unless the insured can show that failure to make payment was an error on the part of his bank or other paying agent Adjustment of premium If the premium for any section of this policy has been calculated on any estimated figures, the insured shall, after the expiry of each period of twelve consecutive months from the inception date or anniversary date furnish the company with such particulars and information as the company may require for the purpose of recalculation of the premium for such period. Any difference shall be paid by or to the insured as the case may be Prevention of loss The insured shall take all reasonable steps and precautions to prevent accidents or losses including but not limited to compliance and adherence to laws and regulations which are material to the risk. The insured warrants that all laws, regulations, by-laws and rules that apply to the business or to any other matter for which cover is provided in terms of this policy (irrespective of whether the laws, regulations, by-laws and rules are in force at the date the policy is issued, or are enacted after that date) shall be adhered to at all times. The failure to adhere to any applicable law, regulation, by-law or rule shall entitle the company to reject any claim where such failure is material to the claim Claims i) On the happening of any event which may result in a claim under this policy the insured shall, at their own i iv) expense: a) in respect of Theft or Hijacking, give written notice thereof to the company within 24 hours of becoming aware of the loss and provide particulars of any other insurance covering such events as are hereby insured; b) in respect of any other loss, give written notice thereof to the company within 30 days of the loss and provide particulars of any other insurance covering such events as are hereby insured; c) within 24 hours after the event inform the police and of any claim involving theft or hijacking or (if required by the company) loss of property and take all practicable steps to discover the guilty party and to recover the stolen or lost property; d) as soon as practicable after the event, but not later than 30 days, submit to the company full details in writing of any claim; e) give the company such proof, information and sworn declarations as the company may require and forward to the company immediately any notice of claim or any communication, writ, summons and/or other legal process issued and/or commenced against the insured in connection with the event giving rise to the claim. No claim shall be payable after the expiry of 24 months or such further time as the company may allow from the happening of any event which gives rise to a claim unless the claim is the subject of pending legal action (or is a claim in respect of the insured s legal liability to a third party). In the event that a claim is rejected, legal action must be instituted by way of summons within 6 months of such rejection, which must be pursued to finality. Failing which any benefit under this policy shall cease. If, after the payment of a claim in terms of this policy in respect of lost or stolen property, the property (the subject matter of the claim) or any part thereof is located, the insured shall render all assistance in the identification and physical recovery of such property if called on to do so by the company, provided that the insured s reasonable expenses in rendering such assistance shall be reimbursed by the company. Should the insured fail to render assistance in terms of this condition when called upon to do so, the insured shall immediately become liable to repay to the company all amounts paid in respect of the claim. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 3 of 21

4 v) All claim payments are inclusive of value added tax (VAT). vi) If during the period of insurance, the finance company is made aware of circumstances which could give rise to a claim under this policy, and the insured cannot or will not be traced to complete the necessary claims documentation, the completion and/or signature of the required documentation will be assigned to a duly authorized official of the finance company Company s rights after an event i) On the happening of any event in respect of which a claim is or may be made under this policy, the company and every person authorised by the company may, without thereby incurring any liability and without diminishing the right of the company to rely upon any conditions of this policy: a) take, enter or keep possession of any damaged property and deal with it in any reasonable manner. This condition shall be evidence of the leave and licence of the insured to the company to do so. The insured shall not be entitled to abandon any property to the company whether taken possession of by the company or not; b) take over and conduct in the name of the insured the defence or settlement of any claim and prosecute in i the name of the insured for the company s benefit any claim for indemnity or damages or otherwise and shall have full discretion in the conduct of any proceedings and in the settlement of any claim. No admission, statement, offer, promise, payment or indemnity shall be made by the insured without the written consent of the company. The insured shall, at the expense of the company, do and permit to be done all such things as may be necessary or reasonably required by the company for the purpose of enforcing any rights to which the company shall be, or would become, subrogated upon indemnification of the insured whether such things shall be required before or after such indemnification. In respect of any section of this policy under which an indemnity is provided for liability to third parties, the company may, upon the happening of any event, pay to the insured the limit of indemnity provided in respect of such event or any lesser sum for which the claim or claims arising from such event can be settled and the company shall thereafter not be under further liability in respect of such event Fraud If any claim under this policy is in any respect fraudulent or if any fraudulent means or devices are used by the insured or anyone acting on their behalf or with their knowledge or consent to obtain any benefit under this policy or if any event is occasioned by the wilful act or with the connivance of the insured, the benefit afforded under this policy in respect of any such claim shall be forfeited Breach of conditions The conditions of this policy and sections thereof shall apply individually to each of the risks insured and not collectively to them so that any breach shall render voidable the section only in respect of the risk to which the breach applies No rights to other persons Unless otherwise provided, nothing in this policy shall give any rights to any person other than the insured. Any extension providing indemnity to any person other than the insured shall not give any rights of claim to such person, the intention being that the insured shall claim on behalf of such person Jurisdiction The company shall not be liable for compensation for damages or costs and expenses of litigation made or recovered by any claimant from the insured including the insured himself in respect of, including but not limited to any law suits, litigation action and or judgments delivered or obtained in the first instance by a court other than a court of jurisdiction within the Republic of South Africa ( the RSA ). Cover granted by this policy is subject to the exclusive jurisdiction of the courts of the RSA Insurable Interest The insured may only insure property in which the insured has an insurable interest. The insured has an insurable interest in an item if the item is stolen or damaged and, as a result, the insured suffers a direct financial loss, or RCV: Regent cial Vehicle Terms and Conditions v3_ Page 4 of 21

5 incurs legal liability Tax Charged in terms of the Value-Added Tax Act, 1991 (VAT) In terms of a ruling issued by SARS (South African Revenue Service), this document together with proof of payment of premium constitutes an alternative to a tax invoice, debit note or credit note as contemplated in sections 20(7) and 21(5) of the VAT Act respectively. All premiums, fees and commissions include VAT at 14%. The sum insured is the full amount covered and it includes all VAT portions, including potential VAT costs and VAT liabilities to SARS Consent clause The insured acknowledges that the sharing of claims and underwriting information by insurers is essential to enable policies to be underwritten fairly after the risks have been correctly assessed. The insured and /or on behalf of any person represented herein by the insured, hereby waives any right to privacy in respect of insurance information provided by the insured or on the insured s behalf in respect of any insurance policy or claim made or lodged by the insured who consents to such information being disclosed to any other insurer or its agent. The insured acknowledges that the information provided by the insured may be verified against other legitimate sources or databases and also consents to the disclosure of information relevant to any policy or claim GENERAL PROVISIONS Subject to the provisions of Section 55 of the Short Term Insurance Act No 53 of 1998 (as amended), these provisions will apply to the policy Claims preparation costs The insurance provided by each section of this policy is extended to include costs reasonably incurred by the insured in producing and certifying any particulars or details required by the company in terms of general condition or to substantiate the amount of any claim, provided that the liability of the company for such costs in respect of any one claim shall not exceed, in respect of a particular section, R1,000 or 10% of the sum insured or limit of indemnity on the item affected, whichever is the lesser amount, plus any amount stated in the schedule to each section against an item for additional claim preparation costs Payments on account In respect of any section where amounts recoverable from the company are delayed pending finalisation of any claim, payments on account may be made to the insured, if required, at the discretion of the company First amount payable (Excess) Except where provided for specifically in any section, the amount payable under this policy/section for each and every loss, damage or liability shall be reduced by the first amount payable (Excess) shown in the schedule for the applicable defined event Members Wherever the word director is used it is deemed to include member if the insured is a close corporation Liability under more than one section The company shall not be liable under more than one section of this policy in respect of liability, loss or damage arising from the same happening in respect of the same liability, loss or damage Meaning of words The schedules and any endorsements thereto and the policy wording shall be read together and any word or expression to which a specific meaning has been given in any part thereof shall bear such meaning wherever it may appear Premium payment Premium is payable on or before the inception date or renewal date or any other date agreed by the company, RCV: Regent cial Vehicle Terms and Conditions v3_ Page 5 of 21

6 as the case may be, failing which no cover will be in force prior to the time of payment. The company shall not be obliged to accept premium tendered to it after inception date or renewal date, as the case may be, but may do so upon such terms as the company at its sole discretion may determine Schedule sums insured blank If, in a schedule of this policy, the sum insured, limit of indemnity or compensation is: i) left blank or has no monetary amount stipulated against it; or reflected as nil or not applicable or not covered or no indemnity extended; this means the defined event or circumstance shown in the schedule is not insured by the policy. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 6 of 21

7 SECTION 1 - MOTOR 1. DEFINITIONS i) Occurrence - The term occurrence shall mean an occurrence or series of occurrences arising from one cause in connection with any one vehicle in respect of which indemnity is provided by this insurance. Vehicle - The term vehicle shall mean any of the following types of vehicle being owned by or hired or leased to the insured as described hereunder, including any such vehicle temporarily operated by the insured as replacement for any vehicle stated in the schedule whilst out of use for the purpose of overhaul, upkeep and/or repair provided that the company s maximum liability shall not exceed the lesser of the market value of the replacement vehicle or the limit of indemnity of the replaced vehicle as stated in the schedule. a) private type motor cars (including station wagons, safari vans, estate cars and the like or similar vehicles designed to seat not more than 12 persons including the driver); b) commercial vehicles and special type vehicles as described in the schedule; c) motor cycles (including motor scooters and 3-wheeled vehicles); d) buses (including any vehicle used for business purposes and designed to seat more than 12 persons, including the driver); e) trailers, i.e. any vehicle without means of self-propulsion designed to be drawn by a selfpropelled vehicle, but excluding any parts or accessories not permanently fitted thereto. i iv) Retail value (if stated in the schedule to be applicable) - The term retail value shall mean the recommended retail price of the vehicle as reflected in the TransUnion Auto Information Auto Dealers Guide or Commercial Vehicle Dealers Guide for the make and model. Where the particular make and model of the vehicle is not given in the Guide, then the average value decided by three independent motor industry sources of our choice will be used as the retail value of the vehicle. The retail value of the vehicle will be adjusted according to its kilometre reading and condition and accessories and spare parts specified in the schedule. Market Value - The term market value shall mean the average between Trade and Retail prices as reflected in the TransUnion Auto Information Auto Dealers Guide or Commercial Vehicle Dealers Guide for the make and model. Where the particular make and model of the vehicle is not given in the guides, then the average value decided by three independent motor industry sources of our choice will be used as the market value of the vehicle. The market value will be adjusted according to the vehicle s kilometre reading and condition and accessories and spare parts specified in the schedule. v) Agreed Value (If stated in the schedule to be applicable) - The term agreed value shall mean the vehicle value, plus a maximum percentage increase as agreed with the insured at inception and shown in the schedule, subject to a certificate of valuation as might be required by the company, but excluding vehicles older than 5 years. vi) v vi Finance company - The term finance company shall mean the registered credit provider in terms of the credit agreement and whose interest is noted in the schedule. Credit agreement - The term credit agreement shall mean a legally enforceable credit agreement as defined in the National Credit Act 34 of 2005 (as amended), which the insured has entered into with a registered credit provider in respect of the insured vehicle which is listed in the schedule. Statutory settlement balance - The term statutory settlement balance shall mean the amount which is due by the insured at the date of loss and which represents the balance due to the finance company which will liquidate the insured s obligations to it and entitle the insured to unencumbered ownership of the insured vehicle, less any arrear instalments, any amount refundable to the insured in terms of the agreement, outstanding insurance premiums, warranties and any extras added to the finance contract which do not form part of the actual vehicle financed. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 7 of 21

8 ix) Date of loss - The term date of loss shall mean the date on which the incident which is covered occurred. x) Territorial limits - The term territorial limit shall mean the RSA, Namibia, Botswana, Lesotho, Swaziland, Zimbabwe, Malawi, Zambia, Mozambique, Tanzania, Kenya, Uganda, Angola and the Democratic Republic of Congo (DRC) not further north than Kolwezi. xi) x Abandoned - The term abandoned shall mean deserted, discarded, forsaken, derelict, vacant, dumped and/or cast off. Pollutants The term pollutants shall mean any solid, liquid, gaseous or thermal irritant or contaminant, including but not limited to smoke, vapour, soot, fumes, acid, alkalis, chemicals and waste. Waste includes material to be recycled, reconditioned or reclaimed. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 8 of 21

9 A. SUB-SECTION A LOSS OF DAMAGE A.1. Defined events Loss of or damage to any vehicle described in the schedule and its accessories and spare parts whilst there on, provided that: i) the limit of indemnity for each type of vehicle is as stated in the schedule and shall be the maximum amount payable by the company in respect of such loss or damage, but shall not exceed the reasonable market value (or other basis of indemnity selected being retail or agreed value as indicated in the schedule) and its accessories and spare parts at the time of such loss or damage; the company may, at its own option, repair, reinstate or replace such vehicle or any part thereof and/or its accessories and spare parts or may pay in cash the amount of the loss or damage not exceeding the reasonable value of such vehicle and/or its accessories and/ or spare parts at the time of such loss or damage; i if, to the knowledge of the company, the vehicle is the subject of a suspensive sale, lease, hire purchase or similar agreement, such payment shall be made to the title holder described therein whose receipt shall be a full and final discharge to the company in respect of such loss or damage; iv) in respect of each and every occurrence giving rise to a claim under this sub-section, the insured shall be responsible for the excesses stated in the schedule (according to the type of vehicle) of any expenditure (or any less expenditure which may be incurred) for which provision is made under this sub-section (including any payment in respect of costs, expenses and fees), and of any expenditure by the company in the exercise of any discretion it may have under this insurance. If the expenditure incurred by the company shall include any excess payable for which the insured is responsible, such amount shall be paid by the insured to the company forthwith; v) the company shall not be liable for more than the amount stated in the schedule (after deduction of the excess) in respect of the theft or attempted theft of radios, tape players and similar equipment or telephones and tracking units not supplied by the manufacturers of the vehicle when new; vi) a) where an incident payable in terms of the policy occurred within the borders of the RSA, and towing and recovery of the insured item is necessary, the insured is required to arrange such recovery and towing via the company s Toll-Free number as provided; b) where the loss is not payable in terms of the policy or where the insured did not arrange recovery and towing via the toll-free number, such cost will not be covered in terms of the policy. The company s toll-free number is ; c) where an incident payable in terms of the policy occurred outside the borders of the RSA, the recovery and towing of the insured item will not be covered and such towing and recovery will be at the insured s own expense unless cover under the Recovery and cross-border towing section has been purchased; d) Towing to the company s nearest approved repairer or salvage facility will be deemed sufficient. Any additional towing costs as might be required by the insured will not be paid in terms of the policy. Following repairs or reinstatement of the insured item, the reasonable cost of collecting or delivering the insured item is covered to a maximum limit of R5,000 any one claim; v in the event of any incident giving rise to a claim under sub-section A the maximum payment in the event of any part (which shall include any spare wheel, tool, accessory and spare part) needed to repair or replace damage (insured under sub section A of this section) to such insured vehicle being unobtainable in the RSA as a standard (ready manufactured) article the liability of the company shall be discharged by the payment of a sum equal to the value of such part (including the reasonable cost of freight other than by air) at the time of the accident but not in any case exceeding such part s price as stated in the manufacturers last issued catalogue or price list; vi repatriation (outside the RSA s Borders).The policy covers vehicles in terms of the territorial limits whilst vehicles are travelling outside the borders of the RSA subject to the following exceptions (including exceptions to sub section A): a) Any parts stripped from the vehicle whilst left unguarded and / or unattended at the scene of an accident or whilst in transit back to the RSA. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 9 of 21

10 b) All and any imposed duties, customs, charges, bribes, release fees or stamps. c) Towing and recovery costs. d) If following an accident the insured vehicle is not returned to the RSA and it is declared by the company to be a constructive total loss outside the RSA then: The company will settle the claim for the estimated cost of repairs or the lesser of the market value preceding the loss and the sum insured less: i) The first amount payable (excess); The value of salvage calculated on what would have been realised in the RSA if the vehicle had been recovered. On payment of the above the salvage will belong to the insured; provided that cover in terms of this section will cease if the vehicle is abandoned outside the RSA. A.2. Exceptions to sub-section A The company shall not be liable to pay for: i) consequential loss as a result of any cause whatsoever, depreciation in value whether arising from repairs following a defined event or otherwise, wear and tear, mechanical, electronic or electrical breakdowns, failures or breakages. damage to tyres by application of brakes or by road punctures, cuts or bursts. i damage to springs/shock absorbers due to inequalities of the road or other surface or to impact with such inequalities. iv) loss of or damage to packing material, ropes, sheets, nets or tarpaulins. v) goods or property in or on or conveyed by any insured vehicle. vi) loss not payable in terms of the policy or where the insured did not arrange recovery and towing via the Toll- Free number. The company s Toll-Free Number is v loss or damage more specifically insured elsewhere. vi vehicles, registered in the RSA, not in compliance with SABS standard specifications incorporated in Chapter VIII of the National Road Traffic Act 93 of 1996(as amended) ( National Road Traffic Act ) covering dangerous goods and in respect of vehicles registered in Lesotho and Swaziland, vehicles that do not comply with the local legislation and regulations regulating the transportation of hazardous material or in the absence of local legislation or regulations, the United Nations Standards for the transportation of hazardous materials. It is noted and agreed that hazardous material extends to include: i) oil or liquefied gas; chemical substances and gases in liquid, compressed or gaseous state. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 10 of 21

11 B. SUB-SECTION B LIABILITY TO THIRD PARTIES B.1. Defined events i) Any accident caused by or through or in connection with any vehicle described in the schedule or in connection with the loading and/or unloading of such vehicle in respect of which the insured and/or any passenger becomes legally liable to pay all sums including claimant s costs and expenses in respect of: a) death of or bodily injury to any person, but excluding death of or bodily injury to the insured or to any person in the employ of the insured arising from and in the course of such employment or being a member of the same household as the insured; b) damage to property but excluding property belonging to the insured or held in trust by or in the custody or control of the insured or being conveyed by, loaded onto or unloaded from such vehicle. The company will also, in terms of and subject to the limitations of and for the purposes of this sub-section: a) pay all costs and expenses incurred with the company s written consent, and shall be entitled at its discretion to arrange for representation at any inquest or inquiry in respect of any death which may be the subject of indemnity under this sub- section, or for defending in any magistrate s court any criminal proceedings in respect of any act causing or relating to any event which may be the subject of indemnity under this sub-section, provided that the total of the company s liability under both this extension and sub-section B shall not exceed the limit of indemnity stated to apply to sub-section B; b) indemnify any person who is driving or using such vehicle on the insured s order or with the insured s permission provided that: i) such person shall, as though he were the insured, observe, fulfil and be subject to the terms, exceptions and conditions of this insurance in so far as they can apply; i iv) such person driving such vehicle has not been refused any motor insurance or continuance thereof by any insurer; indemnity shall not apply in respect of claims made by any member of the same household as such person; such person is not entitled to indemnity under any other policy except in respect of any amount not recoverable thereunder; c) indemnify the insured while personally driving or using any private type motor car not belonging to him and not leased or hired to him under a lease or suspensive sale agreement, provided the insured is an individual and has insured hereunder a vehicle described under definition a) or b) and provided the company shall not be liable for damage to the vehicle being driven or used; d) indemnify the insured in respect of liability arising from the towing of a disabled vehicle by a vehicle specified in the schedule (including liability arising out of the towed vehicle or trailer), provided the company shall not be liable for damage to the towed vehicle or trailer or to property therein or thereon, and providing that such vehicle is not towed for reward. B.2. Exceptions to sub-section B The company shall not be liable under this sub-section in respect of: i) so much of any compensation or claim as falls within the scope of any compulsory motor vehicle insurance i iv) enactment. This exception shall apply notwithstanding that no insurance under such enactment is in force or has been effected. death of or injury to any person being carried in or upon or entering or getting onto or alighting from a vehicle described in definition b), c), d) or e) at the time of the occurrence of the event from which any claim arises (except any person being carried in or upon or entering or getting onto or alighting from a permanently enclosed passenger carrying compartment of a commercial vehicle with a carrying capacity not exceeding 1,500kg). liability arising from the operation, demonstration or use (for purposes other than maintenance or repair of the vehicle) of any tool or plant forming part of or attached to or used in connection with a vehicle or anything manufactured by or contained in any such tool or plant. This exclusion shall not apply to forklift trucks. any liability for: a) Personal injury or bodily injury or financial loss or loss of, damage to, or loss of use of property directly RCV: Regent cial Vehicle Terms and Conditions v3_ Page 11 of 21

12 or indirectly arising out of the discharge dispersal release or escape of pollutants which is or was conveyed by or carried in or on a vehicle insured in terms of this section. This exception shall not apply to any fuel in the vehicle s fuel tank or oil in the engine or sump. b) The cost of removing nullifying or cleaning up pollutants. c) Fines, penalties, punitive or exemplary damages arising directly or indirectly out of the discharge, dispersal, release or escape of pollutants v) liability arising from any occurrence outside the territorial limits. vi) v liability arising out of the carriage of dangerous goods in terms of chapter 8 of the National Road Traffic Act and the National Road Traffic Regulations 2000, unless otherwise specified in the schedule. any compulsory liability insurance cover or indemnity purchased by the insured when entering a country as stipulated in the territorial limits outside the borders of the RSA, other than any amount payable, which exceeds the limit of indemnity of the compulsory insurance cover purchased, but not exceeding the limit of indemnity as stated in the schedule. B.3. Limits of indemnity Unless otherwise stated, the liability of the company under this sub-section in respect of any one occurrence shall not exceed the limits of indemnity as stated in the schedule. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 12 of 21

13 C. SUB-SECTION C MEDICAL EXPENSES C.1. Defined events If an occupant in the specified part of a vehicle described below, sustains bodily injury by violent, accidental, external and visible means, the company will pay to the insured the medical expenses incurred as a result of such injury up to R1,000 per injured occupant but not exceeding R20,000 in total for all occupants injured as a result of an occurrence or series of occurrences arising out of one event. The amount payable under this sub-section shall be reduced by any amount recoverable under any workmen s compensation enactment or similar legislation. The term medical expenses includes any costs incurred to free such injured occupant from such vehicle or to bring such injured occupant to a place where medical treatment can be given. Defined vehicle but only if insured under sub-section Specified part of vehicle in which the injury must occur i) Any private type motor car or motorised caravan Anywhere inside the vehicle Any other type of insured vehicle other than a bus or taxi The permanently enclosed passenger-carrying compartment 2. RESTRICTED COVER OPTIONS i) Third party only limitation (if stated in the schedule to be applicable). Sub-sections A and C are not applicable. Third party, fire and theft only limitation (if stated in the schedule to be applicable). The liability of the company under sub-section A is restricted solely to loss or damage resulting from fire, selfignition, lightning or explosion or by theft or any attempt thereat. Further, sub-section C is not applicable. 3. EXTENSIONS 3.1. Contingent liability extension (if stated in the schedule to be included) The indemnity under sub-section B includes claims made against: i) the insured in the event of an accident arising in the course of the business and caused by or through or in connection with any vehicle not the property of or provided by the insured, while being used by any partner or director or employee of the insured (hereinafter in this extension referred to as such person) any such person in the event of an accident arising in the course of the business and caused by or through or in connection with any motor vehicle not belonging to him or to the insured or leased or hired by either of them, but only in so far as such person has not been refused any motor insurance or continuance thereof by any insurer provided that: a) all the words in of the exceptions to sub-section B are deleted b) the company shall not be liable for loss of or damage to any motor vehicle being used for the purposes and in the manner described in i) and above c) the payment by the insured of subsidies or travelling allowances to such person for the use of his own vehicle for official purposes of the insured, including the carriage of persons for such purposes, is allowed without prejudice to the insurance by this extension d) if, at the time of the occurrence of any accident giving rise to a claim under this extension, the insured or such person is entitled to indemnity under any other policy in respect of the same occurrence, the company shall not be liable to make any payment hereunder except in respect of any excess beyond the amount payable under such other policy e) the terms, exceptions and conditions of the policy shall otherwise apply Passenger liability extension (if stated in the schedule to be included) Exception to sub-section B shall not apply to vehicles described in definition 1. b), other than special types or in definitions 1. c), d) or e).the limit of indemnity for any one occurrence shall not exceed the amount stated in the schedule. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 13 of 21

14 3.3. Unauthorised passenger liability extension (if stated in the schedule to be included) The indemnity under sub-section B, notwithstanding exception thereto, extends to cover the insured s legal liability for death of or bodily injury to persons while being carried in or upon or entering or getting onto or alighting from any vehicle in contravention of the insured s instructions to their driver not to carry passengers. The limit of indemnity for any one occurrence shall not exceed the amount stated in the schedule Windscreen extension (if stated in the schedule to be included) The provisions of sub-section A relating to the excess shall not apply to any payment for damage to windscreen glass, side or rear glass forming part of any vehicle provided that: i) no other damage has been caused to the vehicle giving rise to a claim under the policy; the insured shall be responsible for the excess (applicable to glass) stated in the schedule of each and every loss Waiver of subrogation rights For the purposes of this section, the company waives all rights of subrogation or action which they may have or acquire against any other person to whom the indemnity hereunder applies, and each such person shall observe, fulfil and be subject to the terms, exceptions and conditions (both general and specific) of this insurance in so far as they can apply Loss of keys extension (if stated in the schedule to be included) The company will indemnify the insured in respect of the cost of replacing locks and keys, including the remote alarm controller and, if necessary, the reprogramming of any coded alarm system of any insured vehicle, following upon the disappearance of any key or alarm controller of such vehicle or following upon the insured having reason to believe that any unauthorised person may be in possession of a duplicate of such key or alarm controller, provided that: i) the company s liability shall not exceed, in respect of any one event, the amount stated in the schedule; and such amount shall be reduced by the excess stated in the schedule. The provisions of this section relating to excess shall not apply to this extension Fire extinguishing charges extension Any costs (not exceeding R5,000) relating to the extinguishing or fighting of fire shall be deemed to be damage to the insured property and shall be payable in addition to any other payment for which the company may be liable in terms of this section, provided the insured is legally liable for such costs and the insured property was in danger from the fire Riot and strike extension (if stated in the schedule to be included) Subject otherwise to the terms, conditions, exclusions, exceptions and warranties contained therein, this section is extended to cover loss or damage directly occasioned by or through or in consequence of: i) civil commotion, labour disturbances, riot, strike or lockout; the act of any lawfully established authority in controlling, preventing, suppressing or in any other way dealing with any occurrence referred to in i) above; provided that this extension does not cover: a) loss or damage occurring in the RSA and Namibia; b) consequential or indirect loss or damage of any kind or description whatsoever, other than loss of rent if specifically insured; c) loss or damage resulting from total or partial cessation of work, or the retarding or interruption or cessation of any process or operation; d) loss or damage occasioned by permanent or temporary dispossession resulting from confiscation commandeering or requisition by any lawfully constituted authority; e) loss or damage related to or caused by any occurrence referred to in General exceptions A., i, iv), v) or vi) of this policy; f) or the act of any lawfully established authority in controlling, preventing, suppressing or in any other way dealing with any such occurrence. If the company alleges that, by reason of provisos 3.8 a), b), c), d) or e), loss or damage is not covered by this section, the burden of proving the contrary shall rest on the insured. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 14 of 21

15 4. MEMORANDA 4.1. Premium adjustment clause If this section is issued on a non-specified vehicle basis, the insured shall submit to the company at the end of each period of insurance a declaration of the total number of vehicles owned, hired or leased at such expiry date. The company shall, upon receipt of this declaration, make a premium adjustment of 50 per cent of the annual rate per vehicle applied to the difference in the number of vehicles at inception or renewal and the number declared War clause In respect of sub-sections B and C only, General exception is deleted and replaced by the following: This section does not cover war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, mutiny, insurrection, rebellion, revolution, military or usurped power Description of use clause Use for social, domestic and pleasure purposes and use for the business or occupation of the insured excluding: hiring out, carriage of passengers for hire or carriage of fare-paying passengers, racing, speed or other contests, rallies, trials, carriage of explosives or carriage of any load or passengers exceeding the capacity for which it is constructed or licensed to carry or use for any purpose in connection with the motor trade. The indemnity to the insured in connection with any vehicle shall operate while such vehicle is in the custody or control of a member of the motor trade for the purpose of its overhaul, upkeep or repair. 5. SPECIFIC EXCEPTIONS The company shall not be liable for any accident, injury, loss, damage or liability: i) whilst the vehicle is being used with the general knowledge and consent of the insured otherwise than in accordance with the description of use clause. i incurred outside the Territorial Limits. incurred while any vehicle is being driven by: a) the insured, while under the Influence of intoxicating liquor or a drug having a narcotic effect (unless administered by or prescribed by and taken in accordance with the instructions of a member of the medical profession other than himself) or while the concentration of alcohol in his/her bloodstream exceeds the legal limit as prescribed by Section 65 of the National Road Traffic Act or while not licensed to drive such vehicle b) any other person with the general consent of the insured who, to the insured s knowledge, is under the influence of intoxicating liquor or a drug having a narcotic effect (unless administered by or prescribed by and taken in accordance with the instructions of a member of the medical profession other than himself) or while the concentration of alcohol in his/her bloodstream exceeds the legal limit as prescribed by Section 65 of the National Road Traffic Act. iv) vi) v whilst under the control of or for the purpose of being driven by a person who does not hold a current valid Professional Driving Permit (PrDP) and licensed with the correct licence code to drive such a vehicle as required in terms of the National Road Traffic Act. This exception applies if the said person has held a PrDP but has not renewed it and is applicable to all drivers of: a) goods vehicles with a GVM exceeding 3,500kg; b) breakdown vehicles; c) buses; d) mini-buses with a GVM exceeding 3,500kg or with 12 or more seats (including the driver); e) motor vehicles conveying persons for reward; f) motor vehicles conveying more than 12 persons. v) for any claim arising from contractual liability, unless such liability would have attached to the insured notwithstanding such contractual agreement. where it is found that at the time of any incident giving rise to a claim the insured vehicle was not in a roadworthy condition or was being used in contravention of any legislation relating to such use. resulting from theft or hijacking where a tracking and recovery system which has been accepted by the company as fitted to the insured vehicle was not fully functional at the time and date of loss or where the RCV: Regent cial Vehicle Terms and Conditions v3_ Page 15 of 21

16 vi ix) subscription or service fee or service agreement had not been fully maintained by the insured. It is further warranted by the insured that during the currency of this policy, the insured shall keep in force a legal contract between themselves, and the supplier of the vehicle tracking company. The vehicle must be monitored by a 24 hour control room operated by the tracking company and any recovery must be initiated and controlled by the tracking company. for private and commercial vehicles with a sum insured of R200,000 and over, unless such vehicles are fitted with a Regent approved tracking and recovery system. occurring within the confines of any airport or area to which aircraft have access or to loss or damage to aircraft. x) Vehicles not legally registered in the RSA. 6. SPECIFIC CONDITIONS i) If, during the currency of this section, any driver s licence in favour of the insured or his authorised driver is endorsed, suspended or cancelled, or if he or they shall be charged or convicted of negligent, reckless or i improper driving, notification shall be sent in writing to the company immediately the insured has knowledge of such fact. Any modification or alteration to the insured vehicle shall be reported to the company in writing within 30 days of such modification or alteration. The insured shall not cede or assign, either in part or in whole, any of its rights or obligations in terms of this policy without the prior written consent of the company. 7. FIRST AMOUNT PAYABLE (EXCESS) In respect of each and every occurrence giving rise to a claim the insured shall be responsible for the first amount payable (excess) as follows: 7.1. All vehicles Applicable to Sub-section A Loss or damage. Basic (all claims but excluding windscreen and glass claims only) i) Basic (All Claims) 6.5% of SI, subject to a minimum of R2,500. Theft or hijack where the vehicle is not recovered i Driving between the hours of 23h00 and 04h00 iv) Foreign Registered Driver s License 10% of Sum Insured 5% of claim Additional R10,000 each and every claim The amounts specified in i) iv) above shall be cumulative, and apply independently per registration number Applicable to Sub-section B Liability to third parties i) Basic (All Claims) R5,000 Basic (All Claims) Cars and LDV R1, Applicable to windscreen and glass claims only i) Basic (All Claims) 20% of claim, subject to a minimum of R1,000 Basic (Cars and LDV) 20% of claim, subject to a minimum of R250 D. SUB-SECTION D OPTIONAL ADDITIONAL COVERS D.1. Own damage accident excess reducer (if stated in the schedule to be included) The company will repay the insured the basic excess applicable to sub-section A for claims arising from accident, fire, lightning, explosion and theft of parts and accessories provided the company has indemnified the insured s claim under sub-section A and where applicable the excess has been deducted from the payment of the claim. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 16 of 21

17 This section is subject to its own excess which will vary, depending on which option (shown below) the insured has selected. The maximum the company will pay under this section is R300,000. Excess bought Section excess R0 R50,000 R5,000 R50,001 R100,000 R15,000 Greater than R100,000 R25,000 Specific exceptions: The company will not be liable to pay for any excess relating to claims for third party damage, theft or hijack resulting in actual total loss of the insured vehicle, constructive total loss of the insured vehicle, windscreen or glass. D.2. Total loss/theft and hijack excess reducer (if stated in the schedule to be included) If the insured s vehicle is stolen or hijacked or written off by the company as a total loss the company will pay the insured the total of the excesses deducted from the insured s claim under sub-section A up to the amount stated in the schedule to a maximum of R300,000. If the company makes a successful recovery under sub-section A on the insured s behalf the company reserves the right to be reimbursed a rateable portion of the excess that was paid to the insured. Specific definitions: i) Theft - the unlawful, intentional removal of the insured vehicle without the insured s permission and where such vehicle is not recovered within 4 (four) weeks. Hijack the unlawful, intentional removal of the insured vehicle without the driver s permission by the wielding of a firearm or any other dangerous weapon, the inflicting of grievous bodily harm or threat to inflict bodily harm by the offender or any accomplice on the occasion when the offence is committed, whether before, during or after the commission of the offence. D.3. Third party excess reducer (if stated in the schedule to be included) The company will repay the insured for the excess deducted from any claim paid under sub-section B (liability to third parties), provided that: i) such excess is reflected in the schedule or policy of the company; and i the company has indemnified the insured and has deducted the excess; and the company s liability shall not exceed R5,000. D.4. Loss of use/downtime (if stated in the schedule to be included) The company will pay the daily rate as shown in the schedule for the period the insured vehicle is out of use following a defined event up to the maximum amount shown in the schedule. Specific conditions: i) There must be a claim under sub-section A. i iv) Compensation under this section will start on the date of written notification to the company of an incident arising under sub-section A and will continue until the date that the insured is notified that the vehicle is ready to be collected from the repairer. If the vehicle is written off, compensation will continue until the date that the initial agreement of loss is tendered to the insured or maximum period as stated in the schedule, whichever is the lesser. The company will pay compensation for a maximum of 16 (sixteen) weeks in total unless the vehicle is declared to be a total loss, provided that the company s liability in respect of this section for a single event does not exceed R160,000 or the amount stated in the schedule. Should the insured vehicle be declared a total loss, cover will cease on the day that the initial agreement of loss is tendered by the company under sub-section A, provided that the maximum period of compensation for vehicles which are declared to be a total loss is 6 (six) weeks. v) If the vehicle is stolen or hijacked, compensation will commence from the time the company is first notified RCV: Regent cial Vehicle Terms and Conditions v3_ Page 17 of 21

18 of the theft or hijack of the insured vehicle. Compensation will cease on the day that the company tenders the initial agreement of loss to the insured or maximum period as stated in the schedule, whichever is the lesser, or when the vehicle is recovered. D.5. Credit shortfall (if stated in the schedule to be included) i) In the event that the insured vehicle is involved in an accident and the extent of the damage results in the vehicle being written off or if the vehicle is stolen or hijacked and not recovered the company will pay the difference between the settlement amount paid under sub-section A and the statutory settlement balance to a maximum of R750,000. Should the incident which gives rise to a claim under this section of the policy occur within the first 12 (twelve) months from the date of first registration of the insured vehicle, the company will pay an additional i amount of no more than R300,000, in respect of any difference between the latest new price of an equivalent vehicle (as at the date of occurrence of the defined event) and the original purchase price. The company shall not be liable to pay for: a) the excess payable in terms of sub-section A b) any instalment arrears owed to the finance company c) any deductions from the comprehensive claim agreement of loss d) any extras added to the finance contract that do not form part of the vehicle such as policies and warranties purchased and the like, provided that the limit of indemnity for each type of vehicle is as stated in the schedule and shall be the maximum amount payable by the company in respect of such loss or damage, but shall not exceed the reasonable market value (or other basis of indemnity selected being retail or agreed value as indicated in the schedule). Specific condition: Should the settlement of the total loss claim give rise to a shortfall between the amount paid by the company in respect of sub-section A and the statutory settlement balance, the insured must at his own expense notify the company in writing within 30 (thirty) days of settlement of the claim in respect of sub-section A. D.6. Deposit protector (if stated in the schedule to be included) Where the company declares the vehicle to be a write off or total loss under sub-section A, or if the vehicle is stolen or hijacked and not recovered by the claim settlement date, the company will pay an amount of 10% of the insured value, subject to a maximum indemnity of R300,000. The company will only pay a claim under this section of the policy once the claim under sub-section A has been settled in full. D.7. Recovery and cross-border towing (if stated in the schedule to be included) i) Where the insured vehicle is involved in an accident outside the borders of the RSA and sustains damage which is insured in terms of sub-section A of the policy and which renders it undriveable, the company will pay the actual costs of recovery and towing which have been incurred to repatriate the insured vehicle to the RSA, provided that the indemnity afforded by this section does not exceed R50,000, and provided that the cover under this section only pays for the costs incurred in getting the insured vehicle to the South African side of the border. Once the insured vehicle is on the South African side of the border all cover under this section ceases. The company shall not be liable to pay for: a) the cost of any damages which may occur to the vehicle during the course of repatriation to the South African side of the border b) the cost of any duties payable to the authorities. Exception sub-section D The company shall not be liable to pay for any compensation or indemnify the insured under sub-section D.1 to D.7 where a claim under sub-section A loss or damage has been rejected or declined, or where an ex-gratia settlement was made. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 18 of 21

19 SECTION 2 - BUSINESS ALL RISKS 1. DEFINED EVENTS Loss of or damage to the whole or part of the property described in the schedule while anywhere in the RSA, Namibia, Botswana, Lesotho, Swaziland, Zimbabwe, Malawi, Zambia, Mozambique, Tanzania, Kenya, Uganda, Angola and the Democratic Republic of Congo (DRC) not further north than Kolwezi by any accident or misfortune not otherwise excluded provided that the insured shall be responsible for the first amount payable (excess) stated in the schedule in respect of each and every event except a claim resulting from fire, lightning or explosion. 2. SPECIFIC EXCEPTIONS The company shall not be liable for: i) loss of or damage to property resulting from or caused by: i iv) a) theft from any unattended vehicle in the custody or control of the insured or any principal, partner, director or employee of the insured and is accompanied by forcible and violent entry or exit; b) its undergoing a process of cleaning, repair, dyeing, bleaching, alteration or restoration; c) inherent vice or defect, vermin, insects, damp, mildew or rust; d) the dishonesty of any principal, partner, director or employee of the insured whether acting alone or in collusion with others; wear and tear or gradual deterioration (including the gradual action of light or climatic or atmospheric conditions) unless following an accident or misfortune not otherwise excluded; mechanical, electronic or electrical breakdown, failure, breakage or derangement unless caused by an accident or misfortune not otherwise excluded; loss of or damage to cash, bank and currency notes, coins, bonds, coupons, stamps, negotiable instruments, title deeds, manuscripts or securities of any kind; v) loss of or damage to goods consigned under a bill of lading. 3. SPECIFIC CONDITIONS 3.1. Average If the total value of property insured which is not separately and individually specified is, at the time of the happening of any loss or damage to such property, of greater value than the sum insured thereon, the insured shall be considered as being his own insurer for the difference and shall bear a rateable share of the amount of the loss or damage. Each item of the schedule covering such property shall be separately subject to this condition Replacement value condition (if stated in the schedule to be included) The basis upon which the amount payable is to be calculated shall be either the replacement of the property by similar property in a condition equal to, but not better nor more extensive than, its condition when new or the repair of the property to a condition substantially the same as, but not better than, its condition when new provided that if, at the time of replacement or repair, the sum representing the cost which would have been incurred in replacement if the whole of the property had been lost, destroyed or damaged beyond repair exceeds the sum insured thereon at the commencement of the loss or damage, then the insured shall be considered as being their own insurer for the difference and shall bear a rateable proportion of the loss accordingly. Signed on behalf of the Insurer at Johannesburg Regent Insurance is an Authorised Financial Services Provider FAIS Licence Number: RCV: Regent cial Vehicle Terms and Conditions v3_ Page 19 of 21

20 FAIS DISCLOSURE NOTICE DISCLOSURES REQUIRED IN TERMS OF THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT 37 OF 2002 ( FAIS ) Regent Insurance Co.Ltd is a registered short-term insurer, company reg. no. 1966/007612/06 and authorised financial services provider, FSP Regent Insurance Company Limited FSP Boeing Road East PO Box 674 Telephone: Elma Park Edenvale Fax: (011) Edenvale 1610 Website address: Regent Insurance is a public company, a registered short-term insurer and an authorised financial services provider for personal and commercial lines business. Regent holds Professional Indemnity and Fidelity insurance underwritten by Etana Insurance Company. As the product supplier, Regent has an agreement with the Intermediary (Broker) that sold this product to you. The Intermediary has the obligation to furnish you with the following information: 1.1 His full business and trade names, registration number, postal and physical addresses, telephone numbers and address; 1.2 The fact that he has been given a mandate to act on behalf of Regent; 1.3 Whether the Intermediary (Broker) directly or indirectly holds more than 10% of Regent s shares; 1.4 Whether the Intermediary (Broker) received more than 30% of his income from Regent in the last 12 months; 1.5 Whether the Intermediary (Broker) holds guarantees, or professional indemnity or fidelity insurance. 2. Claims Procedures In order to claim, contact All Regent s branch details appear in your policy document and on our website. Regent must be notified within 30 days of the claim event. If you are not satisfied with the outcome of your claim, you may write to the Complaints Department of Regent at any of the addresses above within 90 days of the claims decision. If you are still not satisfied, you have an additional 6 months after expiry of the 90 days to institute legal action against Regent. You also have recourse to the Ombudsman for Short-Term Insurance at PO Box 32334, Braamfontein, Complaints Procedures If you have a complaint about this policy, you can submit a complaint in writing to the Regent Complaints Department at any of the addresses above, or on Telephone: , Fax: (011) and complaints@regent.co.za If the matter is not resolved to your satisfaction by Regent, you may submit your complaint in writing to the Ombudsman for Short-term Insurance at PO Box 32334, Braamfontein, He may also be contacted on Telephone: 0860 OMBUDS ( ) or (011) Fax: (011) and info@osti.co.za. 3.2 FAIS Ombud If you have a problem with the way the product was sold to you, the disclosures that were made to you or the advice that was given to you by the Intermediary (Broker), you must contact the Intermediary. If you are not satisfied with the reply, you may submit your complaint in writing to the FAIS Ombud at PO Box 74571, Lynwood Ridge, He may also be contacted on Telephone: 0860 OMBUDS ( ), Fax: (012) and info@faisombud.co.za. 3.3 Compliance Officer The compliance officer of Regent may be contacted at any of the contact addresses of Regent mentioned above. In addition the compliance officer can be contacted by at compliance.st@regent.co.za or Fax: Important Matters It is very important that you are quite sure that the policy meets your needs and that you feel that you have all the information you need to make a decision. Feel free to make notes regarding verbal information and ask for written confirmation or copies of documents. Disclose all material facts accurately, fully and properly. All information provided by you or on your behalf is your own responsibility. You need to be satisfied with the accuracy of any transaction submitted by anyone on your behalf. Do not sign any incomplete or blank documents. No person may insist that you do so. Nobody may ask or require you to waive a right that you have as a policyholder. RCV: Regent cial Vehicle Terms and Conditions v3_ Page 20 of 21

21 Sasria SOC Limited P.O. Box , BENMORE, Fricker Road, Illovo, Sandton, 2196 Tel: or (Switchboard) Fax: Reg. No. 1979/000287/06 VAT Reg FSP Licence No.: Disclosure Notice in terms of Section 4.3 of the Policy Holder Protection Rules Postal Adress Insurer Physical Address Telephonic Number Sasria SOC Limited Facsimile Number P.O Box , Benmore, Fricker Road, Illovo, Sandton, 2196 (011) or (011) Compliance Officer Mrs. Nomsa Mazibuko Tel: Complaints in respect of a Representative( Non Mandated Intermediary/UMA) to be addressed to: Compliance Officer Sasria SOC Limited P.O Box , Benmore, 2010 Claims Notification Procedures In the event of a claim, all relevant documentation relating to your claim must be submitted to the Non Mandated Intermediary, the name and address of whom appears below Address: nomsam@sasria.co.za or complaints@sasria.co.za ABOUT YOUR Sasria COUPON/ POLICY Regent Insurance Co Ltd PO Box 674 Edenvale 1610 Details of Policy 146 Boeing Road East Elma Park, Edenvale. Tel: Fax: Premium R Frequency of Premium Payments Manner of Premium Payments Due date for Premium Payments Consequences of Non-payment of Premium This is the underlying Insurer who issue your Sasria Coupon/ Policy on behalf of Sasria SOC Limited Cover is provided in respect of all classes of business as per the underlying policy, subject to those classes insurable by Sasria. These details are reflected in the quotation, in the policy schedule and in the Statutory Notice forming part of disclosure for the underlying policy Cover will cease in the event of the policyholder failing to pay premium. Please refer also to the Statutory Disclosure document which provided further details as to premium and monetary obligations. Sasria is striving for excellence, should we fail to deliver on our service promises, please contact Thokozile Ntshiqa on thokon@sasria.co.za for any complaints or alternatively, you can send an to: complaints@sasria.co.za RCV: Regent cial Vehicle Terms and Conditions v3_ Page 21 of 21