Insurance Insight: Market Trends, Coverage Concerns & Benchmarks, and Claims Management

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Clinton Horton
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www.hubinternational.com AGENDA Who is Hub International?

1 Insurance Insight: Market Trends, Coverage Concerns & Benchmarks, and Claims Management Brokerage & Consulting Services Eric Slinger & Jeff Van Gulick Hub International - Colorado AGENDA Who is Hub International? Real Estate Insurance Trends Coverage Concerns Unique Risks Executive/Management Liability Claims Management Questions? 2 WHO IS HUB??? 3 1

COMMITMENT TO REAL ESTATE HUB writes over $804 million in real estate and hospitality premiums across the organization. We serve over 23,000 customers in this industry segment.

4 REAL ESTATE INSURANCE TRENDS As with the previous year, Nonbank Financials posted the highest average cost of risk per $1,000 of revenue among the 14 industries tracked in this survey.

-2014 RIMS Benchmark Survey 5 REAL ESTATE INSURANCE TRENDS With the spate of disastrous catastrophes over the past decade which included Hurricane Katrina in 2005, the earthquake in

2 COMMITMENT TO REAL ESTATE HUB writes over $804 million in real estate and hospitality premiums across the organization. We serve over 23,000 customers in this industry segment. We represent over 400 insurers who write business in the real estate and hospitality segment. 4 REAL ESTATE INSURANCE TRENDS As with the previous year, Nonbank Financials posted the highest average cost of risk per $1,000 of revenue among the 14 industries tracked in this survey. Since this group includes a number of real estate firms, property cost is the largest component of average TCOR [Total Cost of Risk] for companies in this industry RIMS Benchmark Survey 5 REAL ESTATE INSURANCE TRENDS With the spate of disastrous catastrophes over the past decade which included Hurricane Katrina in 2005, the earthquake in Haiti in 2010, the tsunami in Japan and the earthquake in New Zealand in 2011, Hurricane Sandy in 2012, and the floods and hailstorms in Central Europe and Super Typhoon Haiyan in the Philippines in 2013 the importance of property insurance is once again thrust into the spotlight RIMS Benchmark Survey 6 2

UNIQUE RISKS Commonly excluded Earthquake Flood Pollution Terrorism Foundations, Underground Pipes Boiler & Machinery Vacancy Clauses can restrict coverage based on occupancy of building Cyber

3 UNIQUE RISKS Commonly excluded Earthquake Flood Pollution Terrorism Foundations, Underground Pipes Boiler & Machinery Vacancy Clauses can restrict coverage based on occupancy of building Cyber Related Losses fastest growing crime worldwide Business Income/Loss of Rent i.e. HOW YOU GET PAID!! Majority of policies cap this limit and pay period Difficult to calculate in changing market Extra Expense What limits should I carry??? Lender required Benchmarks 7 THE NEED FOR D&O Given the broad nature of most state indemnification statutes, the vast majority of D&O Claims are indemnifiable by the Corporation. This being said, there are certainly situations where indemnification is not adequate and personal assets are at risk. Historically, the primary areas in which indemnification has been deemed inadequate to provide sufficient protection are as follows: 1. Shareholder Derivative Suits ability to indemnify such claims is severely limited by most states and is intended to avoid the circularity of funding which would otherwise occur 2. Violations of Securities Laws claims brought under the registration and anti-fraud provisions of federal securities laws are nonindemnifiable, SEC s long-standing view is that such indemnification is against public policy and unenforceable 3. Standards of Conduct state statutes require D&Os to have acted in good faith and in the best interest of the Corporation determination of conduct may be made by disinterested members of the board, special counsel, shareholders or by a Court of Law 4. Financial Constraints unable to fund indemnification due to insolvency or cash flow constraints. There is a definite need for Directors and Officers Liability Insurance Protection, the purpose of which includes: Filling the gaps in corporate indemnification Funding defense costs Funding negotiated settlements or judgments 8 D&O INSURANCE CONTRACT RESPONSE The D&O contract typically applies on an all risk basis to claims made within the policy period for wrongful acts commonly defined as: any breach of duty, neglect, error, misstatement, misleading statement, omission or act by the directors or officers of the Company in their respective capacities as such, or any matter claimed against them solely by reason of their status as directors or officers of the Company As is common with most insurance policies, certain exclusions do apply. Due to the all risk basis of this contract, thorough examination of policy exclusions is of the highest priority. The following are those exclusions, organized by category, common to D&O policies. Exclusions Based Upon Pre-existing Wrongful Acts Known wrongful acts Pending and/or prior litigation Existing wrongful acts reported elsewhere Exclusions Based Upon Public Policy Fraud, dishonesty and criminal acts ( in fact versus final adjudication ) Personal profit or illegal remuneration Punitive damages (most favorable jurisdiction) Exclusions Based Upon Insurance Available Elsewhere Bodily injury / property damage Pollution General Partnership Liability Professional Errors and Omission Exclusions Based Upon Known Problematic Areas Failure to maintain insurance Securities claims (roadshow coverage) Exclusions Based Upon Policy Intent Acts outside the Insured Person s capacity as a director or officer Insured versus Insured Outside Directorship Liability 9 3

4 BASIC POLICY STRUCTURE Coverage Part A Directors & Officers Liability for non- Indemnifiable loss First Dollar Coverage Coverage for: Shareholder derivative actions Insolvency Duty of loyalty claim Personal Asset Protection Coverage Part C Coverage Part B Entity Coverage Directors & Officers Liability for Indemnifiable loss Broad range of entity Corporate coverage reimbursement retention applies Entity claim Coverage for retention applies Corporations Indemnification of Shared with Side B Directors & Officers for their liability Balance Sheet Protection (responds after satisfaction of the retention) No Retention Corporate and Individual Reimbursement Retention 10 A LOSS OCCURS WHO GETS PAID? We will pay for direct physical loss of or damage to Covered Property at the premises described in the Declarations caused by or resulting from any Covered Cause of Loss. ISO Insuring Agreement Know the type of coverage applicable, limits, exclusions, and deductibles or waiting period Certificates of Insurance not a legal document, but a great source of information Status of Claimant? First Named Insured Mortgageholders Loss Payees Additional Insureds Subrogation 11 ADDITIONAL INTERESTS Type of Typical Insurable Interest Receipt of Loss Payment Typical Notice of Cancellation Coverage Despite Insured's Acts Mortgage Holders Provision or Holds mortgage on covered building(s) Exclusive For cancellation by the insurer only. 30 days, except 10 days nonpay. May include 10 days notice of nonrenewal. Yes Loss Payee Leases personal property to May be exclusive or the insured, may also be a shared with the creditor insured None, unless specifically requested. No Lenders Loss Payable Creditor with an interest in covered personal property. Exclusive For cancellation by the insurer only. 30 days, except 10 days nonpay. May include 10 days' notice of nonrenewal. Yes Additional Insured Owner of building(s) leased to the insured Shared with the insured None, unless specifically requested; check policy cancellation provisions. No 12 4

CLAIMS MANAGEMENT Preparation Before a Claim Prepare a disaster recovery plan, focusing especially on continued operations. Appoint a spokesperson to give statements to media representatives.

5 CLAIMS MANAGEMENT Preparation Before a Claim Prepare a disaster recovery plan, focusing especially on continued operations. Appoint a spokesperson to give statements to media representatives. Have public safety officials tour the facilities to become familiar with the layout, safety features, and any special hazards, such as the location of any hazardous materials on site. Duplicate and store important documents/data off site at secure locations. Steps Immediately After a Loss Make sure that the loss area is safe to enter. Report the claim to the agent and to the insurer. Restore fire protection. Take immediate action to minimize the loss. Protect undamaged property from loss. Take photographs of the damage. Identify temporary measures needed to resume operations and maintain safety and security, and the costs of those measures. Consult with engineering, operations, and maintenance personnel, as well as outside contractors, for an initial estimate of the scope and cost of repairs. Make plans for repairing the damage. 13 QUESTIONS??? Eric Slinger Client Executive th Street, Suite 900 Denver, CO Office: (303) Cell: (720) eric.slinger@hubinternational.com Jeff Van Gulick SVP, P&C Practice Leader th Street, Suite 900 Denver, CO Office: (303) Cell: (303) jeff.vangulick@hubinternational.com 14 5

Insurance Insight: Market Trends, Coverage Concerns & Benchmarks, and Claims Management

Insurance Insight: Market Trends, Coverage Concerns & Benchmarks, and Claims Management Brokerage & Consulting Services Eric Slinger & Jeff Van Gulick Hub International - Colorado www.hubinternational.com