EverydayHealth 500 Statewide Summary of Benefits and Coverage: What this Plan Covers & What it Costs

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1 EverydayHealth 500 Statewide Summary of Benefits and Coverage: What this Plan Covers & What it Costs Coverage Period: On and after 01/01/17 Coverage for: Individual Plan Type: PPO This is only a summary. If you want more detail about your coverage and costs, you can get the complete terms in the policy or plan document at or by calling Important Questions Answers Why this Matters: What is the overall deductible? Are there other deductibles for specific services? Is there an out of pocket limit on my expenses? What is not included in the out of pocket limit? Does this plan use a network of providers? Do I need a referral to see a specialist? Are there services this plan doesn t cover? In-network: $500/member Out-of-network: $1,000/member No. Yes. In-network: $2,000/member Out-of-network: $4,000/member Premiums, precertification charges, balance-bills, and costs for health care this plan doesn t cover. Yes. See or call for a list of innetwork providers. No. You don t need a referral to see a specialist. Yes. You must pay all the costs up to the deductible amount before this plan begins to pay for covered services you use. Your deductible is based on a calendar year and starts over each January 1st. See the chart starting on page 2 for how much you pay for covered services after you meet the deductible. Unless a copay, fee, or other percent is shown, the coinsurance percent of the allowed amount that you pay for most services is 10% in-network and 50% out-of-network. Copays, access fees, s, payments for excluded services, and precertification charges don t count to the deductible. You don t have to meet deductibles for specific services, but see the chart starting on page 2 for other costs for services this plan covers. The out-of-pocket limit is the most you could pay during a calendar year for your share of the cost of covered services. This limit helps you plan for health care expenses. Even though you pay these expenses, they don t count toward the out-of-pocket limit. You must keep paying them even if you reach your out-of-pocket limit. If you use an in-network doctor or other health care provider, this plan will pay some or all of the costs of covered services. Be aware, your in-network doctor or hospital may use an out-of-network provider for some services. See the chart starting on page 2 for how this plan pays different kinds of providers. You can see the specialist you choose without permission from this plan. Some of the services this plan doesn t cover are listed on page 5. See your benefit book for more information about excluded services. Questions: Call or visit us at If you aren t clear about any of the underlined terms used in this form, see the Glossary. You can view the Glossary at or call to request a copy.

2 Copays are fixed dollar amounts (for example, $15) you pay for covered health care, usually when you receive the service. Coinsurance is your share of the costs of a covered service, calculated as a percent of the allowed amount for the service. For example, if the plan s allowed amount for an overnight hospital stay is $1,000, your coinsurance payment of 20% would be $200. This may change if you haven t met your deductible. The amount the plan pays for covered services is based on the allowed amount. If an out-of-network provider charges more than the allowed amount, you may have to pay the difference. For example, if an out-of-network hospital charges $1,500 for an overnight stay and the allowed amount is $1,000, you may have to pay the $500 difference. (This is called ing.) This plan encourages you to use in-network providers by charging you lower cost share for their services. A non-contracted provider can charge full billed charges, and the plan will reimburse you based only on the allowed amount, minus your cost share. Common Medical Event If you visit a health care provider s office or clinic If you have a test If you need drugs to treat your illness or condition More information about prescription drug coverage is available at Services You May Need Primary care (PCP) visit to treat an injury or illness Specialist visit Other practitioner office visit Preventive care/screening/immunization Diagnostic test (x-ray, blood work) Imaging (CT/PET scans, MRIs) Level 1 prescription drugs Level 2 prescription drugs Level 3 prescription drugs Specialty drugs Your Cost If You Use An In-network Out-of-network - Provider Provider $15 copay/ provider/day $30 copay/ provider/day No charge Office visit copay or $5 copay/30 day supply $20 copay/30 day supply $40 copay/30 day supply 50% coinsurance, deductible waived $5 copay/30 day supply & $20 copay/30 day supply & $40 copay/30 day supply & Not covered Limitations & Exceptions Limit of 1 routine vision exam/ calendar year at PCP copay. Specialist copay for most chiropractic services. Preventive services not required to be covered by state or federal law are not covered. Cost share varies based on place of service and provider s network status & type. Mail order, Specialty, and 90-day retail supplies of drugs are not covered outof-network. 90-day supply costs 3 copays (retail pharmacy) and 2 copays (mail order). If generic available, member pays level 1 copay + price difference for brand drug. Some drugs require precertification and won t be covered without it. Only formulary drugs are covered unless a formulary exception is approved. 2 of 10

3 Common Medical Event If you have outpatient surgery If you need immediate medical attention If you have a hospital stay If you have mental health, behavioral health, or substance abuse needs Services You May Need Facility fee (e.g., ambulatory surgery center) Physician/surgeon fees Emergency room services Your Cost If You Use An In-network Out-of-network - Provider Provider $150 copay/facility/ day $150 copay/facility/ day Limitations & Exceptions Additional $1,000 access fee for all bariatric surgeries. If admitted to hospital, copay is waived and you pay inpatient deductible and coinsurance for facility and ancillary services in the ER. Emergency medical transportation Deductible waived. Urgent care $60 copay/ Copay applies only to facilities provider/day specifically contracted for urgent care. Facility fee (e.g., hospital room) Precertification required. $500 charge if no precertification for out-ofnetwork stay. Additional $1,000 Physician/surgeon fee access fee for all bariatric surgeries. Cost share varies based on place of Office visit copay or service and provider s network status. Mental/Behavioral health outpatient and type. Copay applies to office, Copay amount services home, walk-in clinic visits. varies based on Coinsurance applies to all other PCP/Specialist. locations. Mental/Behavioral health inpatient services Substance use disorder outpatient services Substance use disorder inpatient services Office visit copay or. Copay amount varies based on PCP/Specialist. Precertification required. $500 charge if no precertification for out-ofnetwork services. Cost share varies based on place of service and provider s network status and type. Copay applies to office, home, walk-in clinic visits. Coinsurance applies to all other locations. Precertification required. $500 charge if no precertification for out-ofnetwork services. 3 of 10

4 Common Medical Event If you are pregnant If you need help recovering or have other special health needs If your child needs dental or eye care Services You May Need Prenatal and postnatal care Delivery and all inpatient services Home health care/home infusion therapy Rehabilitation services EAR = Extended Active Rehabilitation Facility SNF = Skilled Nursing Facility Habilitation services Skilled nursing care Durable medical equipment Hospice service Eye exam Glasses/Contact lenses Dental check-up Your Cost If You Use An In-network Out-of-network - Provider Provider Physician: Office visit copay Office visit copay or No charge $15 copay/visit No charge No charge No charge except, deductible waived No charge except Limitations & Exceptions Only 1 copay applies for services included in delivering physician s global charge. Precertification required. $500 charge if no precertification for out-ofnetwork services. Limit of 42 visits (of up to 4 hours)/calendar year. Precertification required for facility admission. $500 charge if not obtained for out-of-network admission. Annual limits: 90 inpatient days for EAR and SNF combined, and 60 outpatient visits each for rehabilitative and habilitative services. Cost share varies based on place of service and provider s network status & type. None. Limit of 1 routine vision exam/ calendar year. In-network copay waived for members under age 5. Excluded for members age 19 & older. Limit of 1 pair of glasses or contact lenses/calendar year. Excluded for members age 19 & older. Limit of 2 dental check-ups & cleanings/calendar year. 4 of 10

5 Excluded Services & Other Covered Services: Services Your Plan Does NOT Cover (This isn t a complete list. Check your benefit book for other excluded services.) Acupuncture Home health care and infusion therapy Pediatric glasses or contact lenses exceeding 1 Care that is not medically necessary exceeding 42 visits (of up to 4 hours) per pair of glasses or contact lenses per calendar Cosmetic surgery, cosmetic services & calendar year year supplies Homeopathic services Preventive services not required to be covered Custodial care Infertility medication and treatment by state or federal law Dental care and orthodontic services (Adult) Inpatient EAR & SNF treatment exceeding Private-duty nursing, except when medically except as stated in plan 90 days per calendar year necessary or when skilled nursing not DME rental/repair charges that exceed DME Long-term care, except long-term acute care available purchase price Massage therapy other than allowed under Rehabilitation outpatient services exceeding Experimental and investigational treatments medical coverage guidelines 60 visits per calendar year Eyewear except as stated in plan Naturopathic services Respite care Flat feet treatment and services Orthodontic services (Pediatric) that are not Routine foot care Genetic and chromosomal testing dentally necessary Routine vision exam exceeding 1 visit per Habilitation outpatient services exceeding 60 Out-of-network, Mail Order, Specialty, and 90 calendar year visits per calendar year day retail supplies of drugs Services, tests and procedures that are Pediatric dental check-ups exceeding 2 checkups and cleanings per calendar year Sexual dysfunction treatment and services excluded under medical coverage guidelines Weight loss programs Other Covered Services (This isn t a complete list. Check your benefit book for other covered services and your costs for these services.) Bariatric surgery Hearing aids, up to 1 per ear, per calendar Chiropractic care year Non-emergency care when travelling outside the U.S. 5 of 10

6 Your Rights to Continue Coverage: Federal and State laws may provide protections that allow you to keep this health insurance coverage as long as you pay your premium. There are exceptions, however, such as if: You commit fraud The insurer stops offering services in the State You move outside the coverage area For more information on your rights to continue coverage, contact the insurer at You may also contact your state insurance department at , or in Arizona but outside the Phoenix area. Your Grievance and Appeals Rights: If you have a complaint or are dissatisfied with a denial of coverage for claims under your plan, you may be able to appeal or file a grievance. For questions about your rights, this notice, or assistance, you can contact: Does this Coverage Provide Minimum Essential Coverage? The Affordable Care Act requires most people to have health care coverage that qualifies as minimum essential coverage. This plan or policy does provide minimum essential coverage. Does this Coverage Meet the Minimum Value Standard? The Affordable Care Act establishes a minimum value standard of benefits of a health plan. The minimum value standard is 60% (actuarial value). This health coverage does meet the minimum value standard for the benefits it provides. Language Access Services: Spanish (Español): Para obtener asistencia en Español, llame al Tagalog (Tagalog): Kung kailangan ninyo ang tulong sa Tagalog tumawag sa Chinese ( 中文 ): 如果需要中文的帮助, 请拨打这个号码 Navajo (Dine): Dinek'ehgo shika at'ohwol ninisingo, kwiijigo holne' Blue Cross Blue Shield of Arizona does not discriminate on the basis of race, color, national origin, disability, age, sex, gender identity, sexual orientation, or health status in the administration of the plan, including enrollment in benefit determinations. To see examples of how this plan might cover costs for a sample medical situation, see the next page. 6 of 10

7 About these Coverage Examples: These examples show how this plan might cover medical care in given situations. Use these examples to see, in general, how much financial protection a sample patient might get if they are covered under different plans. This is not a cost estimator. Don t use these examples to estimate your actual costs under this plan. The actual care you receive will be different from these examples, and the cost of that care will also be different. See the next page for important information about these examples. Having a baby (normal delivery) Amount owed to providers: $7,540 Plan pays $6,380 Patient pays $1,160 Sample care costs: Hospital charges (mother) $2,700 Routine obstetric care $2,100 Hospital charges (baby) $900 Anesthesia $900 Laboratory tests $500 Prescriptions $200 Radiology $200 Vaccines, other preventive $40 Total $7,540 Patient pays: Deductibles $500 Copays $40 Coinsurance $470 Limits or exclusions $150 Total $1,160 Managing type 2 diabetes (routine maintenance of a well--controlled condition) Amount owed to providers: $5,400 Plan pays $4,430 Patient pays $970 Sample care costs: Prescriptions $2,900 Medical Equipment and Supplies $1,300 Office Visits and Procedures $700 Education $300 Laboratory tests $100 Vaccines, other preventive $100 Total $5,400 Patient pays: Deductibles $140 Copays $750 Coinsurance $0 Limits or exclusions $80 Total $970 7 of 10

8 Questions and answers about the Coverage Examples: What are some of the assumptions behind the Coverage Examples? Costs don t include premiums. Sample care costs are based on national averages supplied by the U.S. Department of Health and Human Services, and aren t specific to a particular geographic area or health plan. The Patient s condition was not an excluded or preexisting condition. All services and treatments started and ended in the same coverage period. There are no other medical expenses for any member covered under this plan. Out-of-pocket expenses are based only on treating the condition in the example. The patient received all care from innetwork providers. If the patient had received care from out-of-network providers, costs would have been higher. What does a Coverage Example show? For each treatment situation, the Coverage Example helps you see how deductibles, copayments, and coinsurance can add up. It also helps you see what expenses might be left up to you to pay because the service or treatment isn t covered or payment is limited. Does the Coverage Example predict my own care needs? No. Treatments shown are just examples. The care you would receive for this condition could be different based on your doctor s advice, your age, how serious your condition is, and many other factors. Does the Coverage Example predict my future expenses? No. Coverage Examples are not cost estimators. You can t use the examples to estimate costs for an actual condition. They are for comparative purposes only. Your own costs will be different depending on the care you receive, the prices your providers charge, and the reimbursement your health plan allows. Can I use Coverage Examples to compare plans? Yes. When you look at the Summary of Benefits and Coverage for other plans, you ll find the same Coverage Examples. When you compare plans, check the Patient Pays box in each example. The smaller that number, the more coverage the plan provides. Are there other costs I should consider when comparing plans? Yes. An important cost is the premium you pay. Generally, the lower your premium, the more you ll pay in out-ofpocket costs, such as copayments, deductibles, and coinsurance. You should also consider contributions to accounts such as health savings accounts (HSAs), flexible spending arrangements (FSAs) or health reimbursement accounts (HRAs) that help you pay out-of-pocket expenses. Questions: Call or visit us at If you aren t clear about any of the underlined terms used in this form, see the Glossary. You can view the Glossary at or call to request a copy. 8 of 10

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10 Blue Cross Blue Shield of Arizona (BCBSAZ) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. BCBSAZ provides appropriate free aids and services, such as qualified interpreters and written information in other formats, to people with disabilities to communicate effectively with us. BCBSAZ also provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, call (602) for Spanish and 1 (877) for all other languages and other aids and services. If you believe that BCBSAZ has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with: BCBSAZ s Civil Rights Coordinator, Attn: Civil Rights Coordinator, Blue Cross Blue Shield of Arizona, P.O. Box 13466, Phoenix, AZ , (602) , TTY/TDD (602) , crc@azblue.com. You can file a grievance in person or by mail or . If you need help filing a grievance, BCBSAZ s Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1 (800) , 1 (800) (TDD). Complaint forms are available at D / of 10