Attributable profit up 21% to HK$24,211m (HK$20,018m in 2017). Profit before tax up 20% to HK$28,432m (HK$23,674m in 2017).

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1 19 February ANNUAL RESULTS - HIGHLIGHTS Attributable profit up 21% to HK$24,211m (HK$20,018m in 2017). Profit before tax up 20% to HK$28,432m (HK$23,674m in 2017). Operating profit up 19% to HK$27,947m (HK$23,547m in 2017). Operating profit excluding change in expected credit losses and other credit impairment charges up 18% to HK$28,943m. (Operating profit excluding loan impairment charges and other credit risk provisions of HK$24,589m in 2017.) Return on average ordinary shareholders equity of 16.0% (14.2% in 2017). Earnings per share up 21% to HK$12.48 per share (HK$10.30 per share in 2017). Fourth interim dividend of HK$3.60 per share; total dividends of HK$7.50 per share for 2018 (HK$6.70 per share in 2017). Common equity tier 1 ( CET1 ) capital ratio of 16.6%, tier 1 ( T1 ) capital ratio of 17.8% and total capital ratio of 20.2% at 31 December (CET1 capital ratio of 16.5%, T1 capital ratio of 17.7% and total capital ratio of 20.1% at 31 December 2017.) Cost efficiency ratio of 29.5% (30.5% in 2017). Within this document, the Hong Kong Special Administrative Region of the People s Republic of China has been referred to as Hong Kong. The abbreviations HK$m and HK$bn represent millions and billions of Hong Kong dollars respectively.

2 Contents The financial information in this press release is based on the audited consolidated financial statements of Hang Seng Bank Limited ( the Bank ) and its subsidiaries ( the Group ) for the year ended 31 December Highlights of Results 2 Contents 4 Chairman s Comment 5 Chief Executive s Review 8 Results Summary 14 Segmental Analysis 19 Consolidated Income Statement 20 Consolidated Statement of Comprehensive Income 21 Consolidated Balance Sheet 22 Consolidated Statement of Changes in Equity 24 Financial Review 24 Net interest income 25 Net fee income 26 Net income from financial instruments measured at fair value 26 Other operating income 27 Analysis of income from wealth management business 28 Change in expected credit losses and other credit impairment charges/loan impairment charges and other credit risk provisions 28 Operating expenses 29 Tax expense 29 Earnings per share basic and diluted 29 Dividends per share 30 Segmental analysis 32 Trading assets 32 Financial assets designated and otherwise mandatorily measured at fair value/financial assets designated at fair value 32 Loans and advances to customers 33 Reconciliation of gross exposure and allowances/provision for loans and advances to banks and customers including loan commitments and financial guarantees 34 Loan impairment allowances against loans and advances to customers 35 Overdue loans and advances to customers 35 Rescheduled loans and advances to customers 36 Gross loans and advances to customers by industry sector 38 Financial investments 38 Intangible assets 39 Other assets 39 Current, savings and other deposit accounts 40 Certificates of deposit and other debt securities in issue 40 Trading liabilities 40 Financial liabilities designated at fair value 41 Other liabilities 41 Shareholders equity 42 Capital management 45 Liquidity information 46 Contingent liabilities, commitments and derivatives 2

3 Contents 47 Additional Information 47 Statutory financial statements and accounting policies 48 Future accounting development 49 Comparative figures 49 Ultimate holding company 49 Register of shareholders 50 Corporate governance principles and practices 50 Board of Directors 50 Press release and Annual Report 51 Other financial information 3

4 Chairman s Comment Comment by Raymond Ch ien, Chairman The global economy recorded a moderate pace of expansion during Continuing concerns over international trade flows and increased volatility in the world s financial markets created more challenging operating conditions in the second half, with economic indicators signalling slower growth in To advance our long-term growth strategy, we invested in further leveraging our competitive strengths and building better operational infrastructure to sustain good business momentum in variable market conditions. Our improved ability to anticipate the changing needs of customers and deliver an enhanced service experience supported good income and profit growth. Attributable profit increased by 21% to HK$24,211m. Earnings per share also rose by 21% to HK$12.48 per share. Return on average ordinary shareholders equity was 16.0%, compared with 14.2% in Return on average total assets was 1.6%, compared with 1.4% for the previous year. The Directors have declared a fourth interim dividend of HK$3.60 per share. This brings the total distribution for 2018 to HK$7.50 per share, compared with HK$6.70 per share in Economic Outlook After reaching a seven-year high of 4.6% in the first quarter of 2018, economic growth in Hong Kong slowed to a two-year low of 2.9% in the third quarter of the year. Given the city s highly open economy, heightened uncertainty over external economic and geopolitical factors may weigh on short-term growth prospects, although the tight employment market reflects solid fundamentals that continue to support the domestic economy. We forecast full-year GDP growth of 2.7% for 2019, down from an expected rate of 3.3% for As mainland China s economy shifts away from a heavy reliance on exports to focus more on services and consumption, private spending is playing an increasingly important role in driving growth. While softer global growth and potential shifts in international trade continue to pose downside risks, the economy should broadly maintain the new normal pace of growth recorded in recent years. We expect full-year GDP growth of between 6.2% and 6.5% in 2019, compared with 6.6% for In a dynamic operating environment, we remain focused on executing our progressive strategy for sustainable growth. Our actions to uphold high standards of service excellence, optimise efficiency and take full advantage of new market opportunities will ensure we consistently deliver on the objectives and expectations of our customers and shareholders over the long term. 4

5 Chief Executive s Review Review by Louisa Cheang, Vice-Chairman and Chief Executive Hang Seng recorded strong full-year results for Our investments in technology, staff engagement and operational infrastructure are delivering on our commitment to providing customers with better financial services, growing our market leadership and reinforcing our status as a progressive and preferred brand. We have adopted a dynamic, yet strategic, approach to capture new business, mitigate risk and drive business momentum in various market conditions for long-term sustainable growth. Attributable profit rose by 21% year on year, with growth in both net interest income and noninterest income. All business lines achieved increases in revenue and profitability. Enhanced data analytics gave us greater insight into the priorities and aspirations of our more than 3.5 million customers in Hong Kong. Supported by our comprehensive product range and extensive distribution network, we delivered timely tailor-made financial solutions that deepened existing relationships and won us new customers. We expanded the digitisation of our services and distribution channels, focusing particularly on mobile platforms, to provide easier access and greater choice. This increased our engagement with customers and strengthened our appeal among younger generations and other target segments. New digital services such as our all-in-one payment platforms offer retail and commercial customers greater flexibility and ease in making and receiving digital payments. Our AI chatbots, timely market alerts and anytime, anywhere services enable customers to act swiftly on business and investment opportunities. As part of our forward-thinking strategy, we have teamed up with industry peers and strategic partners such as Tencent and Hong Kong Science and Technology Parks to strengthen our digital capabilities, create new business opportunities and help advance fintech development in Hong Kong. Our well-integrated cross-border capabilities and closer cross-business collaboration reinforced our mainland China operations. Hang Seng China recorded strong profit growth, reflecting an increase in non-interest income and effective management of overall credit quality. Our initiatives to enhance the working environment and employee benefits continued to improve staff engagement and well-being. Our digital floor, which opened in January this year, is a new type of workspace that facilitates the generation of ideas, promotes closer collaboration and supports different ways of working based on individual preferences and needs. We also launched H@SE, our in-house social media platform, to encourage open communication among colleagues. Our commitment to excellence is recognised by The Asset, which has named us Best Domestic Bank in Hong Kong for 19 consecutive years. 5

6 Chief Executive s Review Review by Louisa Cheang, Vice-Chairman and Chief Executive Financial Performance Attributable profit grew by 21% to HK$24,211m and earnings per share rose by 21% to HK$12.48 per share. Operating profit was up 19% at HK$27,947m and operating profit excluding change in expected credit losses and other credit impairment charges grew by 18% to HK$28,943m. Profit before tax rose by 20% to HK$28,432m. Net operating income rose by 17% to HK$40,219m. Net interest income was up 22% at HK$30,047m, reflecting the 9% increase in average interestearning assets and the acquisition of new customers, which helped drive solid growth in loans and deposits. The net interest margin improved by 24 basis points to 2.18%. Non-interest income grew by 4% to HK$11,168m, with our strong performance in the first half partly offset by the downturn in investment sentiment later in the year. The drop in international financial markets in 2018, compared with a significant gain in 2017, reduced investment returns from the life insurance portfolio. To mitigate the impact of this challenge, we leveraged our deep customer knowledge and diverse range of wealth-and-health products to record a 4% increase in wealth management income to HK$9,063m. We made significant investments for the future. Operating expenses rose by 13% to HK$12,168m, reflecting investments in our people and technology to drive our long-term growth strategy. Depreciation charges on business premises also increased. With the growth in net operating income outpacing the rise in operating costs, we achieved positive jaws. Our cost efficiency ratio was 29.5% the lowest since We continue to maintain a strong capital position. At 31 December 2018, our common equity tier 1 capital ratio, tier 1 capital ratio and total capital ratio were 16.6%, 17.8% and 20.2% respectively, compared with 16.5%, 17.7% and 20.1% at the end of A Dynamic Approach for Driving Future Growth Looking ahead, we expect the operating environment to remain challenging. Increased volatility in the financial markets and concerns over geopolitical developments and international trade suggest that global growth will slow in Our investments in staff, technology and operational infrastructure are further strengthening us as a forward-thinking organisation that is setting high standards of service excellence in this new era of banking. We are building a dynamic operational environment that facilitates the execution of our progressive strategy. We are better placed to further leverage our leading market position and our large and loyal customer base. We have the business resilience necessary to achieve longterm growth in a diverse range of market conditions. 6

7 Chief Executive s Review Review by Louisa Cheang, Vice-Chairman and Chief Executive A Dynamic Approach for Driving Future Growth By putting customers first, promoting greater efficiency and driving innovation, we are in a stronger position to achieve our business objectives. We will uphold the values of our trusted brand. We will continue to invest in initiatives and opportunities that will support future growth and deliver long-term results. Our emphasis on improving convenience and choice is delivering an enhanced service experience that integrates with the increasingly mobile lifestyle of customers. As Hong Kong s leading domestic bank, we will continue to act as a driving force for fintech innovation in collaboration with strategic partners. Our new Green Financing Promotion Scheme demonstrates our commitment to launching products and services that anticipate increasing market demand as customers focus on new priorities and concerns. All these actions are fundamental to our customer-centric business strategy. They also reflect our broader undertaking as a good corporate citizen to continue to contribute to the future growth of Hong Kong. We are doing more to bring out the best in our employees. Our new workspace model will drive innovation and create a more dynamic corporate culture. With flexi-hours, improved medical coverage and various well-being programmes, we aim to provide working conditions that ensure our people will reach their potential and play an active role in growing our business. I wish to thank the Bank s more than 10,000 colleagues for their many contributions during Their commitment to our dynamic business approach will continue to strengthen Hang Seng s position as a vibrant, inclusive and progressive financial institution. 7

8 Results Summary Results Summary In challenging operating conditions, Hang Seng Bank Limited ( the Bank ) and its subsidiaries ( the Group ) maintained good business momentum and achieved strong results for Profit attributable to shareholders grew by HK$4,193m, or 21%, to HK$24,211m. Profit before tax increased by HK$4,758m, or 20%, to HK$28,432m. Operating profit rose by HK$4,400m, or 19% to HK$27,947m. Operating profit excluding change in expected credit losses and other credit impairment charges increased by HK$4,354m, or 18% to HK$28,943m, with solid growth in both net interest income and non-interest income partly offset by higher operating expenses. All business lines achieved increases in revenue and profitability. Net interest income grew by HK$5,470m, or 22%, to HK$30,047m, supported by balanced growth in both customer advances and deposits. Effective balance sheet management and the successful acquisition of new customers drove growth in average loan and deposit balances, which rose by 15% and 9% respectively. With improved customer deposit spreads being partly offset by compressed customer loan spreads, the Bank recorded a 24-basis-point increase in the net interest margin to 2.18% through effective management of its assets and liabilities. The Bank s treasury team proactively managed interest rate risk and identified good opportunities in the interbank market to enhance yields on the balance sheet investment portfolio, which partly offset the effects of the reduced commercial surplus. The contribution from net free funds also increased, reflecting the favourable effect of rising market interest rates. Net fee income grew by HK$312m, or 5%, to HK$7,067m, with the Group s strong performance in the first half partly offset by the downturn in investment activity in the second half of the year. Income from stockbroking and related services rose by 2% year on year. Gross fee income from credit card business increased by 10%, supported by the rise in cardholder spending and merchant acquiring volume. Credit facilities fee income grew by 30%, due mainly to higher fees from corporate lending. Enhanced cross-border commercial payment capabilities resulted in a 10% increase in remittance-related fees. Fees from insurance-related business, account services and trade services rose by 13%, 8% and 6% respectively. The less favourable investment environment in the second half resulted in an 11% year-on-year decline in retail investment fund sales. Net income from financial instruments measured at fair value decreased by HK$2,452m, or 59%, to HK$1,705m. The Bank has considered market practices for the presentation of certain financial liabilities that contain both deposit and derivative components. It was determined that a change in accounting policy and presentation with respect to trading liabilities - structured deposits and structured debt securities in issue was appropriate to better align with the presentation of similar financial instruments by industry peers and, thereby, provide more comparative information to the market about the effect of these financial liabilities on the Bank s financial position and performance. This change in accounting policy and presentation took effect on 1 January Accordingly, rather than classifying trading liabilities - structured deposits and structured debt securities in issue as held for trading, such financial liabilities are now designated as at fair value through profit or loss since they are managed and their performance is evaluated on a fair-value basis. Further information is set out in the additional information section of the press release and the accounting policies section of the Group s 2018 Annual Report. 8

9 Results Summary Net income from assets and liabilities of insurance business measured at fair value recorded a loss of HK$437m compared with a gain of HK$1,768m in Investment returns on financial assets supporting insurance contract liabilities were adversely affected by unfavourable movements in the equity markets. To the extent that these investment returns were attributable to policyholders, there was an offsetting movement in net insurance claims and benefits paid and movement in liabilities to policyholders or movement in present value of in-force long-term insurance business ( PVIF ). Net trading income and net income from financial instruments designated at fair value together declined by HK$246m, or 10%, to HK$2,143m. Foreign exchange income increased steadily but was more than offset by the loss on equity-linked derivatives due to unfavourable equity market movements. Income from foreign exchange derivatives was also down compared with a year earlier. Income from insurance business (included under net interest income, net fee income, net income from financial instruments measured at fair value, net insurance premium income, movement in present value of in-force long-term insurance business and other within other operating income, share of profits/(losses) from associates and after deducting net insurance claims and benefits paid and movement in liabilities to policyholders ) increased by HK$438m, or 9%, to HK$5,078m. For life insurance, net interest income and fee income from life insurance business rose by 6%. Investment returns on life insurance business recorded a loss of HK$605m compared with a gain of HK$1,761m in 2017, reflecting the less favourable movements in the equity markets in the second half of To the extent that these investment returns were attributable to policyholders, there was an offsetting movement in net insurance claims and benefits paid and movement in liabilities to policyholders or movement in PVIF under other operating income. Net insurance premium income increased by 13%, reflecting higher new premiums attributable to the success of our total-solution retirement planning propositions covering a wide range of retirement and protection products as well as an increase in renewal premiums. This growth was partly offset by the increase in reinsurance premiums arising from tactical reinsurance arrangements executed in Excluding reinsurance premiums, gross insurance premium income rose by 19%. Net insurance claims and benefits paid and movement in liabilities to policyholders decreased by 3%. Despite the increase in new and renewal business written, the net decrease was mainly due to regular review of discount rate reflecting the higher prevalent interest rate. This would have an offsetting impact in reduction of PVIF and overall financial impact should not be significant. The 45% rise in movement in PVIF reflects the combined effect of several factors. Higher new business sales and a positive adjustment to PVIF to account for the sharing of unfavourable investment returns attributable to policyholders as mentioned above were the major increase drivers. These were partially offset by the reduction of PVIF arising from the revision of the discount rate on insurance contract liabilities. Income from general insurance and others decreased by 10%, reflecting lower MPF business distribution. 9

10 Results Summary Change in expected credit losses and other credit impairment charges/loan impairment charges and other credit risk provisions was HK$996m, compared with HK$1,042m in Under Hong Kong Financial Reporting Standard 9 ( HKFRS 9 ) Financial Instruments, the recognition and measurement of expected credit losses ( ECL ) is different to that required under Hong Kong Accounting Standard 39 ( HKAS 39 ) Financial Instruments: Recognition and Measurement. The change in expected credit losses relating to financial assets under HKFRS 9 is more forward-looking and recorded in the income statement under change in expected credit losses and other credit impairment charges. As relevant figures in the prior period have not been restated, changes in impairment of financial assets in the comparative period have been reported in accordance with HKAS 39 under Loan impairment charges and other credit risk provisions and are therefore not necessarily comparable to the change in ECL recorded for the current period. Further information is provided in the accounting policies section of the Group s 2018 Annual Report. Although the Group has not restated prior year figures, comparisons are made to the balances of gross impaired loans and advances, ECL and gross loans and advances to customers as at 1 January Gross impaired loans and advances decreased by HK$14m, or 1%, to HK$2,160m when compared with 1 January 2018 using HKFRS 9. Gross impaired loans and advances as a percentage of gross loans and advances to customers stood at 0.25% at the end of 31 December 2018, compared with 0.27% at 1 January 2018 using HKFRS 9. Overall credit quality remained robust and we remain alert to and monitor portfolio indicators for early signs of weakness. Change in expected credit losses and other credit impairment charges recorded a charge of HK$996m for Retail Banking and Wealth Management ( RBWM ) recorded an ECL charge of HK$371m, mainly in credit card and personal loan portfolios. ECL for the Commercial Banking ( CMB ) and Global Banking and Markets business segments collectively recorded a net charge of HK$625m. Additional ECL arising from the downgrading of several CMB customers was partly offset by the decrease in ECL resulting from the updating of macroeconomic forecasts in expected credit losses assessment models. Loan impairment charges and other credit risk provisions were HK$1,042m for Individually assessed impairment charges were HK$443m, with the adverse impact of the downgrading of several CMB customers partly offset by a release in impairment charges. Collectively assessed impairment charges were HK$599m, with credit card and personal loan portfolios accounting for HK$510m and the remaining related to collectively assessed impairment charges for loans not individually identified as impaired. HKFRS 9 requires the recognition of impairment earlier in the lifecycle of a financial asset, taking forward-looking information into consideration. As a result, measurement involves more complex judgement with impairment likely to be more volatile as the economic outlook changes. The Bank s senior management will continue to closely monitor market developments and shifts in the economic environment in its management and assessment of the credit performance of financial assets. Operating expenses increased by HK$1,400m, or 13%, to HK$12,168m, due mainly to the Bank s continued investment in technology, people and services enhancement, as well as increased professional and consultancy expenses on initiatives to support business growth and investment in regulatory compliance and transformation programmes. Staff costs were up 10%, reflecting the salary increment, higher performance-related pay expenses and an increase in headcount. 10

11 Results Summary Depreciation charges increased by 11%, due mainly to higher depreciation charges on business premises following the upward commercial property revaluation in General and administrative expenses rose by 17%, reflecting increases in marketing and advertising expenses, processing charges, professional and consultancy fees, and continued investment in technology, regulatory compliance and transformation programmes. The rise in costs was outpaced by the 17% growth in net operating income before change in expected credit losses and other credit impairment charges. With positive jaws of 3.6 percentage points, our cost efficiency ratio improved by 1.0 percentage point compared with 2017 to 29.5%. The Group continues to focus on enhancing operational efficiency while maintaining growth momentum. Profit before tax increased by HK$4,758m, or 20%, to HK$28,432m after taking into account the following major items: a HK$137m increase in net surplus on property revaluation; and a gain of HK$207m compared with a loss of HK$14m in 2017 in share of profits/(losses) from associates, mainly reflecting the revaluation surplus of a property investment company in 2018 compared with a revaluation loss in Second half of 2018 compared with first half of 2018 Hang Seng recorded good results in the first half of 2018, supported by a buoyant investment environment. However, the slowdown of the global economy and less favourable investment environment posted significant challenges in the second half, leading to a 9.0% drop in attributable profit when compared with the first half of the year. Net interest income increased by HK$1,591m, or 11%, benefiting from the increase in average interest-earning assets and improvement in the net interest margin as well as more calendar days in the second half of There was an improvement in deposit spreads following rises in Hong Kong dollar and US dollar interest rates, coupled with increased income from effective balance sheet management. However, the impact of these supportive developments was partly offset by increased competitive pressure on lending margins. The worldwide economic slowdown and increased volatility in global financial markets adversely affected the Bank s wealth management income in the second half. Non-interest income was down 26% when compared with first half. With the changing risk appetites of investors, investment funds income decreased by 43% in the second half. The slowdown in equity market transactions in the second half against the high base established in the first half, resulted in a 38% decline in income from stockbroking and related services. Insurance income was down by 21%, attributable to lower sales alongside the volatile equity markets in the second half. We have enriched our wealth management product portfolios to mitigate the effect of the market conditions. Operating expenses rose by HK$724m, or 13%, in the second half compared with the first half, due mainly to higher investment in IT-related costs to support business growth as well as investment in regulatory compliance and transformation programmes. ECL charge increased by HK$520m, reflecting higher impairment charges for CMB due to the downgrading of several CMB customers. The Group maintains a cautious outlook on the credit environment and will uphold its prudent approach to growing the loan portfolio and take proactive steps to enhance asset quality. 11

12 Results Summary Consolidated balance sheet and key ratios Assets Total assets increased by HK$93bn, or 6%, to HK$1,571bn compared with end of 2017, with the Group maintaining good business momentum by continuing to execute its strategy for enhancing profitability through sustainable growth. Cash and sight balances at central banks decreased by HK$5bn, or 24%, to HK$16bn, due mainly to the decrease in the commercial surplus placed with the Hong Kong Monetary Authority ( HKMA ). Placings with banks fell by HK$24bn, or 23%, to HK$79bn, and trading assets dropped by HK$7bn, or 12%, to HK$47bn, reflecting redeployment of these assets to customer loans and advances and financial investments. Net customer loans and advances (net of ECL allowances) grew by HK$68bn, or 8%, to HK$874bn compared with the end of Gross loans for use in Hong Kong increased by 11% to HK$663bn. Lending to industrial, commercial and financial sectors grew by 11%, with increased lending across a diverse range of industries, including property development and investment, wholesale and retail trade sectors and working capital financing for large conglomerate customers. Lending to individuals increased by 12%. Amid a slowdown in the property market in the second half of 2018, the Group maintained its market share for mortgage business, with residential mortgages and Government Home Ownership Scheme/Private Sector Participation Scheme/Tenants Purchase Scheme lending recording satisfactory growth of 12% and 16% respectively compared with the previous year-end. Credit card advances grew by 2%. Other loans to personal customers grew by 22%. Trade finance lending fell by 23%. Loans and advances for use outside Hong Kong increased by 8%, due mainly to lending by our Hong Kong operation. Financial investments increased by HK$43bn, or 11%, to HK$429bn, reflecting the partial redeployment of the commercial surplus in debt securities for yield enhancement and the increase in the insurance financial instruments portfolio. Liabilities and equity Customer deposits, including certificates of deposit and other debt securities in issue, increased by HK$76bn, or 7%, to HK$1,191bn against end of Growth in time deposits was partly offset by the decrease in current and savings account deposits. At 31 December 2018, the advances-to-deposits ratio was 73.4%, compared with 72.3% at 31 December At 31 December 2018, shareholders equity increased by HK$10bn, or 7%, to HK$162bn compared with 2017 year-end. Retained profits grew by HK$10bn, or 9%, resulting from the 2018 attributable profit after the appropriation of 2018 interim dividends paid during the year. The premises revaluation reserve increased by HK$1.4bn, or 8%, reflecting the upward trend in the commercial property market. Financial assets at fair value through other comprehensive income reserve/available-for-sale investment reserve decreased by HK$0.5bn, or 26%, due mainly to the fair-value movement of the Group s investments in financial assets measured at fair value through other comprehensive income. Other reserves (including foreign exchange reserve) decreased by HK$0.6bn, or 47%, due mainly to a decline in the foreign exchange reserve with the depreciation of the renminbi. 12

13 Results Summary Key ratios Return on average total assets was 1.6% (1.4% for 2017). Return on average ordinary shareholders equity was 16.0% (14.2% for 2017). At 31 December 2018, the common equity tier 1 ( CET1 ) capital ratio, tier 1 ( T1 ) capital ratio and total capital ratio were 16.6%, 17.8% and 20.2% respectively, compared with 16.5%, 17.7% and 20.1% respectively at 2017 year-end. The increase reflects the net effect of an increase in capital base and a 6.8% rise in risk-weighted assets mainly driven by lending growth. Under the Banking (Liquidity) Rules, the average liquidity coverage ratio ( LCR ) remained strong in The average LCR ranged from 207.0% to 209.6% for the quarters ended 31 March, 30 June, 30 September and 31 December The average LCR ranged from 209.5% to 267.7% for the corresponding quarters in The LCR at 31 December 2018 was 214.7% compared with 232.3% at 31 December The net stable funding ratio ( NSFR ) has been implemented in Hong Kong since 1 January 2018 and the Group is required to maintain a NSFR of not less than 100%. The period end NSFR ranged from 150.5% to 154.0% for the quarters ended 31 March, 30 June, 30 September and 31 December Dividends The Directors have declared a fourth interim dividend of HK$3.60 per share payable on 22 March 2019 to shareholders on the register as of 6 March Together with interim dividends for the first three quarters, the total distribution for 2018 will be HK$7.50 per share. 13

14 Segmental Analysis Retail Banking Global Banking and Wealth Commercial and Figures in HK$m Management Banking Markets Other Total Year ended 31 December 2018 Net interest income/(expense) 16,515 9,331 4,566 (365) 30,047 Net fee income 4,508 2, ,067 Net income/(loss) from financial instruments measured at fair value (398) 543 1, ,705 Gains less losses from financial Investments Dividend income Net insurance premium income 13,513 1,017 14,530 Other operating income 1, ,880 Total operating income 35,516 13,198 6, ,432 Net insurance claims and benefits paid and movement in liabilities to policyholders (13,401 ) (816) (14,217) Net operating income before change in expected credit losses and other credit impairment charges 22,115 12,382 6, ,215 Change in expected credit losses and other credit impairment charges (371) (602) (23) (996) Net operating income 21,744 11,780 6, ,219 Operating expenses (7,391 ) (3,205) (1,071) (501) (12,168) Impairment loss on intangible assets (104) (104) Operating profit/(loss) 14,353 8,575 5,320 (301) 27,947 Net surplus on property revaluation Share of profits from associates Profit/(Loss) before tax 14,557 8,575 5,320 (20) 28,432 Share of profit/(loss) before tax 51.2 % 30.2 % 18.7 % (0.1)% % Operating profit/(loss) excluding change in expected credit losses and other credit impairment charges 14,724 9,177 5,343 (301) 28,943 Depreciation/amortisation included in operating expenses (25) (3) (2) (1,457) (1,487) At 31 December 2018 Total assets 475, , ,736 51,238 1,571,297 Total liabilities 931, , ,123 7,068 1,409,190 Interest in associates 2, ,444 Non-current assets acquired during the year Year ended 31 December 2018 Net fee income by segment - securities broking and related services 1, ,704 - retail investment funds 1, ,682 - insurance account services remittances cards 1,383 1, ,014 - credit facilities trade services other Fee income 5,589 3, ,669 Fee expense (1,081 ) (1,453 ) (59) (9) (2,602) Net fee income 4,508 2, ,067 14

15 Segmental Analysis Retail Banking Global Banking and Wealth Commercial and Figures in HK$m Management Banking Markets Other Total Year ended 31 December 2017 (restated) 1 Net interest income/(expense) 13,667 7,030 3,953 (73) 24,577 Net fee income 4,444 1, ,755 Net income from financial instruments measured at fair value 2, , ,157 Gains less losses from financial investments Dividend income Net insurance premium income 12, ,817 Other operating income 1, ,534 Total operating income 33,556 10,217 5, ,076 Net insurance claims and benefits paid and movement in liabilities to policyholders (14,211) (508) (14,719) Net operating income before loan impairment charges and other credit risk provisions 19,345 9,709 5, ,357 Loan impairment charges and other credit risk provisions (490) (544) (8) (1,042) Net operating income 18,855 9,165 5, ,315 Operating expenses (6,490 ) (2,823 ) (967) (488) (10,768) Operating profit 12,365 6,342 4, ,547 Net surplus on property revaluation Share of losses from associates (12) (2) (14) Profit before tax 12,353 6,342 4, ,674 Share of profit before tax 52.2 % 26.8 % 20.1 % 0.9 % % Operating profit excluding loan impairment charges and other credit risk provisions 12,855 6,886 4, ,589 Depreciation/amortisation included in operating expenses (25) (4) (2) (1,305 ) (1,336) At 31 December 2017 Total assets 445, , ,717 70,519 1,478,418 Total liabilities 860, , ,806 20,661 1,326,339 Interest in associates 2,170 2,170 Non-current assets acquired during the year Year ended 31 December 2017 Net fee income by segment - securities broking and related services 1, ,673 - retail investment funds 1, ,894 - insurance account services remittances cards 1,300 1, ,742 - credit facilities trade services other Fee income 5,551 3, ,209 Fee expense (1,107 ) (1,287 ) (58) (2) (2,454) Net fee income 4,444 1, ,755 1 To better reflect the costs incurred to support business segments, certain overheads (mainly information technology related costs) have been reallocated to respective business segments to conform with current year s presentation. 15

16 Segmental Analysis Retail Banking and Wealth Management ( RBWM ) recorded an 18% increase in profit before tax to HK$14,557m. Operating profit increased by 16% to HK$14,353m. Operating profit excluding change in expected credit losses and other credit impairment charges rose by 15% to HK$14,724m. Net interest income increased by 21% year on year to HK$16,515m. Leveraging our extensive network, and enhanced core banking relationships with customers, we achieved strong growth in deposit and loan balances of 9% and 10% respectively compared with 2017 year-end. Non-interest income dropped by 1% to HK$5,600m, reflecting the adverse impact of the more volatile investment markets in the second half of Despite the increasingly unfavourable market conditions, we achieved a 3% year-on-year increase in wealth management business by leveraging our all-weather portfolio of investment and insurance products. To mitigate the effects of a slower property market in 2018, we continued to uplift our mortgage distribution capabilities in strategic segments and identify new business opportunities. This resulted an 11% increase in mortgage balances in Hong Kong compared with 2017 year-end. Our new mortgage business continued to rank among the top three in Hong Kong. Effective marketing campaigns and our deeper understanding of our client base through enhanced analytics enabled us to grow card spending by 9% year on year. The personal and tax loan portfolio increased by 12% in Hong Kong. With growing volatility in global financial markets in 2018, our diverse range of product offerings enabled us to maintain investment services income in line with the previous year. We grew securities turnover and revenue by 1% and 3% respectively compared with Investment services revenue excluding securities-related income dropped by 5%. Life insurance annualised new premiums grew by 25% year on year. Leveraging our extensive distribution network, we offered customers greater peace of mind for retirement with our all-round planning and protection solutions. With sales of annuity products driving new business growth, we continued to enrich our suite of insurance offerings, including with the launch of a new wholelife insurance product. Insurance income increased by 8% compared with Strengthened analytics, powered by machine learning, and our sophisticated customer segmentation strategy helped us deepen client relationships and our ability to provide needs-based financial products and services. In the Prestige Banking segment, we leveraged our high-value proposition and premium wealth management solutions to drive new business. We grew our Prestige Signature customer base by 25% year on year in Hong Kong. In mainland China, the Prestige customer base grew by 3% compared with a year earlier. We continued to invest in fintech and the building of a robust infrastructure to provide safe, fast and convenient end-to-end digital banking services and increase customer engagement. Following our introduction of Hong Kong s first retail banking artificial intelligence ( AI ) chatbots HARO and DORI in early 2018, we further enhanced HARO s capabilities to assist customers with managing their personal finances in a simpler way, including making peer-to-peer payment transfers through personal e-banking accounts. Leveraging Hong Kong s Faster Payment System, our new digital payment platform for customers delivers greater convenience and flexibility for fund transfer. We continued to uplift the mobile banking and e-banking user experience to provide customers with smarter, easier and more relevant banking services. The number of personal e- banking customers increased by 8% year on year in Hong Kong, and the number of active mobile users increased by 35%. 16

17 Segmental Analysis Commercial Banking ( CMB ) recorded a 35% increase in both profit before tax and operating profit to HK$8,575m. Operating profit excluding change in expected credit losses and other credit impairment charges grew by 33% to HK$9,177m. Net interest income increased by 33% to HK$9,331m, with balanced growth in average customer loans and average customer deposits, which rose by 16% and 11% respectively. Our industry sector expertise supported a solid year-on-year expansion in syndicated lending. Supported by improved analytics for assessing customer needs and our commitment to service enhancement through digital transformation, we successfully identified new business opportunities among SME customers. The expansion of lending led to a 33% increase in credit facilities fees. Insurance income and remittance fees rose by 24% and 16% respectively. This business growth drove a 14% increase in non-interest income to HK$3,051m. We continue to strengthen our capabilities in transactional banking. The launch of etradeconnect, a blockchain-based trade finance platform developed in collaboration with the Hong Kong Monetary Authority and our industry peers, aims to enhance efficiency and reduce risk by digitalising trade documents and automating the trade finance process. Hang Seng One Collect, our new all-in-one payment collection service, enables merchants to accept a wide range of digital payment methods including contactless mobile and QR code payments through one integrated point-of-sale (POS) terminal. In line with the Bank s values as a good corporate citizen and to support the sustainability objectives of our customers, we launched our Green Financing Promotion Scheme, which offers customers incentives for the acquisition of environmental friendly equipment. Our investments in digital services enabled customers to track market trends more closely and enjoy easy access to information and assistance. Our AI chatbot and live chat online messaging service provide 24/7 banking services support. Customers can also enjoy instant mobile updates via our WeChat Account and the convenience of initiating the account-opening process online. On the Mainland, we launched our mobile banking app and Mobile Collection a new digital payments service that allows customers to collect electronic payments through a broad range of channels online or at point of sales terminals in We also upgraded our physical commercial banking outlets to enhance the customer experience. We expanded our business banking centre in Kwun Tong to capture the growth in business opportunities in and around the Kowloon East commercial hub. The credit environment remained challenging. We upheld good asset quality by adopting proactive credit risk management and improved our overall return on risk assets. Our continuing commitment to service excellence in 2018 was recognised with Hong Kong Domestic Trade Finance Bank of the Year and Hong Kong Domestic Technology & Operations Bank of the Year awards from Asian Banking & Finance. We also received the Outstanding Import & Export Industry Partner Award from The Hong Kong Chinese Importers & Exporters Association. 17

18 Segmental Analysis Global Banking and Markets ( GBM ) reported a 12% rise in both profit before tax and operating profit to HK$5,320m. Operating profit excluding change in expected credit losses and other credit impairment charges rose by 12% to HK$5,343m. Global Banking ( GB ) recorded a 19% increase in both profit before tax and operating profit to HK$2,110m. Operating profit excluding change in expected credit losses and other credit impairment charges grew by 20% to HK$2,135m. Net interest income grew by 20% to HK$2,318m, reflecting an increase in loans-related income resulting from enhancements to the lending portfolio mix and growth in the loans balance. Non-interest income remained broadly steady. Fee income from credit facilities increased by 16% on the back of solid lending growth. In competitive operating conditions, fees from merchant card products declined by 26%. Global Markets ( GM ) reported an 8% increase in both profit before tax and operating profit to HK$3,210m. Operating profit excluding change in expected credit losses and other credit impairment charges grew by 8% to HK$3,208m. Net interest income increased by 12% to HK$2,248m. Our balance sheet management team identified good opportunities for achieving enhanced yields under its diverse investment strategy. In addition, our interest rate management team proactively managed its fixed-income portfolio, resulting in strong growth in interest income. Non-interest income increased by 5% to HK$1,530m. Increase in non-fund income from sales and trading activities outweighed the less favourable returns on balance sheet managementrelated funding swap activities. Strong collaboration with the RBWM, CMB and GB teams supported effective cross-selling of GM products to a diverse range of customers. Supported by stronger customer demand for interest rate products and active management of interest rate risk, we recorded significant growth in interest rate-related income. The active stock market in Hong Kong in the first half of the year supported an 8% year-on-year rise in income from equity-linked products. 18

19 Consolidated Income Statement Year ended 31 December Variance Figures in HK$m (%) Interest income 37,633 29, Interest expense (7,586 ) (4,644) (63) Net interest income 30,047 24, Fee income 9,669 9,209 5 Fee expense (2,602 ) (2,454) (6) Net fee income 7,067 6,755 5 Net income from financial instruments measured at fair value 1,705 4,157 (59) Gains less losses from financial investments Dividend income (22) Net insurance premium income 14,530 12, Other operating income 1,880 1, Total operating income 55,432 50, Net insurance claims and benefits paid and movement in liabilities to policyholders (14,217 ) (14,719) 3 Net operating income before change in expected credit losses and other credit impairment charges 41,215 35, Change in expected credit losses and other credit impairment charges (996 ) N/A N/A Loan impairment charges and other credit risk provisions N/A (1,042) N/A Net operating income 40,219 34, Employee compensation and benefits (5,656 ) (5,122) (10) General and administrative expenses (5,025 ) (4,310) (17) Depreciation of premises, plant and equipment (1,363 ) (1,229) (11) Amortisation of intangible assets (124 ) (107) (16) Operating expenses (12,168 ) (10,768) (13) Impairment loss on intangible assets (104 ) N/A Operating profit 27,947 23, Net surplus on property revaluation Share of profits/(losses) from associates 207 (14) N/A Profit before tax 28,432 23, Tax expense (4,244 ) (3,671) (16) Profit for the year 24,188 20, Attributable to: Shareholders of the company 24,211 20, Non-controlling interests (23 ) (15) (53) Earnings per share basic and diluted (in HK$) Details of dividends payable to shareholders of the Bank attributable to the profit for the year are set out on page

20 Consolidated Statement of Comprehensive Income Year ended 31 December Figures in HK$m Profit for the year 24,188 20,003 Other comprehensive income Items that will be reclassified subsequently to the income statement when specific conditions are met: Available-for-sale investment reserve: - fair value changes taken to equity: -- on debt securities N/A (101) -- on equity shares N/A fair value changes transferred to income statement: -- on hedged items N/A on disposal N/A (48) - deferred taxes N/A 7 - exchange difference and other N/A 198 Debt instruments at fair value through other comprehensive income reserve: - fair value changes taken to equity 319 N/A - fair value changes transferred to income statement: -- on hedged items 36 N/A -- on disposal (24) N/A - expected credit losses recognised in income statement - N/A - deferred taxes (87) N/A - exchange difference 13 N/A Cash flow hedging reserve: - fair value changes taken to equity 489 (1,914) - fair value changes transferred to income statement (384) 1,949 - deferred taxes (17) (6) Exchange differences on translation of: - financial statements of overseas branches, subsidiaries and associates (664) 868 Items that will not be reclassified subsequently to the income statement: Change in fair value of financial liabilities designated at fair value arising from changes in own credit risk (4) (4) Equity instrument: - fair value changes taken to equity (562) N/A - exchange difference (163) N/A Premises: - unrealised surplus on revaluation of premises 2,458 2,285 - deferred taxes (410) (381) - exchange difference (13) 16 - other - 3 Defined benefit plans: - actuarial gains/(losses) on defined benefit plans (703) deferred taxes 116 (93) Other comprehensive income for the year, net of tax 400 3,969 Total comprehensive income for the year 24,588 23,972 Total comprehensive income for the year attributable to: - shareholders of the company 24,611 23,987 - non-controlling interests (23) (15) 24,588 23,972 20