Preferential Rates Preferential Cover Preferential Service

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1 Preferential Rates Preferential Cover Preferential Service Steering Your Business Insurance in the Right Direction - A Simple Guide

2 Contents Circle Insurance Services Ltd & Hi Q... 2 Meet the HiQ Insurance Team... 3 Motor Trade Combined... 4 Contents Valuation Guide... 6 Engineering Inspection/Breakdown (optional)... 7 Management Liability... 8 Business Travel (including Holidays)... 9 Cyber Liability & Cyber Crime Group Personal Accident/Illness Claims Circle Advantage

3 Circle Insurance Services Ltd & HiQ Circle Insurance Services Ltd, established in 1991, is a fiercely independent family run insurance brokerage. Being both Chartered and Lloyds Insurance Brokers we have the widest access to insurance solutions available for all franchisees or Partner HiQ Network members. We are very proud to have worked alongside Goodyear since the first franchises were established back in 1997 and are delighted to continue to serve the HiQ brand providing comprehensive cover and professional advice to a significant proportion of the HiQ Network. Our experience has shown that no two HiQ franchises are the same. Franchises vary enormously in their demands and needs, therefore our recommendations are tailored to suit each business. A one size fits all approach simply won t do; each insurance programme is designed exclusively to suit you. With you all the way Our role is to keep you up to date on legislation, developments and changes in the insurance market, and claim trends. We seek to keep you informed and provide advice that may further protect and help you identify, remove, reduce or mitigates threats to your business, backed up with a comprehensive insurance programme. Our experience of HiQ risks means our advice is comprehensive and based on years of experience dealing with specialist Hi Q Motor Trade clients. Put simply we are your insurance department at the end of the phone. We start with our HiQ Motor Trade policy. This is the bedrock, but you may also need: Engineering Inspection Management Liability Cyber Liability &/ or Cyber Crime Environmental Impairment Liability Business Travel Personal Accident Specialist Claims Assistance "We were introduced to Circle via the HiQ Network Circle s advice has been brilliant revamping our cover and giving us real peace of mind. They noticed loop holes in my old insurance which meant I wasn t fully covered. Jason Harding Network Tyres & Autos Ltd Harding Network Tyres & Autos Ltd 2

4 Meet the HiQ Insurance Team Peter Jones Director DD: Scott Harrison Cert CII Senior Account Broker DD: Matt Brindley Cert CII Account Broker DD: Karen Harrison Cert CII Senior Claims Advisor DD:

5 Motor Trade Combined We have an exclusive product for HiQ Franchises underwritten by Providing you with preferential rates preferential benefits preferential service.making this a reassuring policy for any HiQ business. Insurance. Having worked alongside franchises for over 20 years we understand the insurance issues and failings of a standard Motor Trade policy compared to our own HiQ policy. We designed a product with higher limits and benefits where these limits are relevant to a HiQ franchise and not to the motor trade business in general. Whether you are exclusively premises based, work only on cars and light vans or if your customers are truck, plant or agriculture clients. Whether you run roadside repair vehicles, undertake car servicing or MOT, sell cars, wholesale tyres or even run haulage, we have a solution for you. Some franchises simply won t fit with our preferred supplier, but the vast majority do. however should that occur we bring all our experience to ensure that a viable alternative insurer is used to provide a very robust solution. We like the guys at Circle, they are always quick to respond and have always provided a wide range of options to address our insurance needs. I am delighted with their service and attitude Chris Kisby Easy Autos Our HiQ team have extensive experience working with the motor trade industry and will do all the hard work for you, comparing quotes and cover details from specialist motor trade insurers to give you the most competitive package of price and cover available. 4

6 So what s different Our policy will cover all the normal stuff like Fire and Theft, your Employer s and Public Liability, Servicing cock ups, your Customer s Car and your own vehicles including the Road Risks, insurance for your MOT licence, Goods in Transit, Money and Legal Expenses but we hate insurers arguing about the adequacy of your sums insured so our policy automatically provides high limits as standard. These are our enhanced limits & benefits but they can, of course, be increased further: Machinery Plant and Portable hand tools Mobile Fitting Stock Customers vehicles Business Interruption Public, Products & Service Liability limit Goods in Transit - 100,000 each location - All Risks cover for fixed equipment reinstatement as new - Includes customers winter tyres being wardrobed at your premises - 500,000 at each location - 1 million or 50% of turnover, whichever is the greater* - 3 months cover on mobile fitting vehicles - 5 or 10 million (or higher) of own stock Low Claims Rebate - Available on premium over 10,000 *12 months Gross Profit, longer indemnity limits are available 5

7 Contents Valuation Guide Number Guide Value Total Ramps 2 Poster Ramp (3.2tonne) 2,500-3 Poster Ramp (4.0 tonne) 2,800-4 Poster (4.0 Tonne) 3,500 - Scissor Lift (2.7 tonne) 1,750 - Scissor Lift (3.50 tonne) 4,250 - Scissor Lift (4.0 tonne) 6,000 - MOT equipment Class 4-2 man 22,000 - Class 4 - ATL 25,000 - Class 7 ATL 30,000 - Emissions Gas analyser 10,000 - Workshop Equipment Compressor size? 3/5/7k - Tyre fitting machine - Wheel balancer - 4 wheel alignment Racking 2,500 - Welding equipment 1,500 - Trolley Jacks All Other Contents Reception (chairs, TV, coffee machine etc) 2/5/10k - Computers / Printers etc 2/5k - Phone System 2/5/10k - Sub Total Contingency (10% of the above) - Total - Portable hand tools Air guns and ancillary equipment 1/3/5k - Tool Chests (e.g. Snapon) 3/5/8/10k - Company owned tools 5/10/15k - Employee Tools 1 5/10/15k - Employee Tools 2 5/10/15k - Employee Tools 3 5/10/15k - Employee Tools 4 5/10/15k - Diagnostic equipment 2/5k - Mobile Equipment on Vans Commercial fitting van 2/5k - Car fitting van 5/15k - 6

8 Engineering Inspection/Breakdown (optional) Inspection: LOLER regulations (Lifting Operations and Lifting Equipment Regulations 1998) requires all lifting equipment to receive regular maintenance and statutory inspection. Similarly, The Pressure Systems Safety Regulations 2000 Act makes similar demands on steam or pressure based equipment and appliances. Our arrangements with Axa mean that each location, regardless of the number of items, is covered for a single fee of 310 +VAT. Specialist Engineers, committed to maintaining the highest quality standards and possessing the technical expertise to handle all types of engineering inspection from lifting platforms, engine hoist, air receivers to fork lift trucks and mobile fitting van equipment. Breakdown: Protection against breakdown, explosion and damage to the equipment itself. Explosion of pressurised equipment can cause considerable damage throughout a workshop and insurance protection can provide genuine peace of mind. Another key benefit is the provision to cover the hire of replacement equipment to keep your business moving in the event of a loss. 7

9 Management Liability We can package all 4 heads of cover below under one policy Directors & Officers Liability: Cover which offers financial and legal protection to those who are directors, or employees who make decisions on behalf of the company and are personally liable to an unlimited extent for those decisions. It is designed to cover the cost of claims for compensation made against the insured individual (e.g. a health and safety, libel and slander or manslaughter claim or an employment claim against you as an individual). Corporate Liability: Policy cover includes the cost of defence, and in some cases the amount of awards and damages, as a result of claims and prosecutions made against the company in a wide range of situations (e.g. breach of trust or duty, neglect/error/omission, breach of contract & libel and slander). Employment Practices Liability: Provides coverage to employers against claims made by employees alleging discrimination (based on sex, race, age or disability, for example), wrongful termination, harassment and other employment-related issues, such as failure to promote. Theft by an employee: Your normal theft policy does not cover this. We re not talking about the occasional tyre but long-term gradual and sustained theft of physical stock or through bogus account payments or deliberate creative book keeping. Been with them 20 years, same bunch of T.ssers now as they were 20 years ago Wouldn't want them to change a thing - Brilliant John Dowling J & M Tyres Ltd 8

10 Business Travel (including Holidays) Typical policy covers up to 25 or 50 trips per annum with one person being one trip. Cover automatically includes cover for directors, their spouses & children when travelling together for pleasure (up to 31 days) It has no pre-existing medical conditions, so if your doctor says you are fit to travel this policy will take you there. Cover is much wider than a typical personal travel policy with very high limits, no excesses and you can go just about anywhere in the world (there are always some exceptions!). So whether you are on a business conference, extending a business trip into a holiday or simply taking your family away this policy provides the travel cover you need. Benefits include: Up to 25 trips per year (this can be extended if required) No pre-existing medical condition exclusion Medical & Emergency Travel Expenses - Unlimited Baggage - 10,000 per insured person Cancellation - 10,000 per insured person per insured journey Money & Credit Cards - 5,000 per insured person Travel Delay after 4 consecutive hours + 50 for each subsequent hour up to a maximum of 750 per person 9

11 Cyber Liability & Cyber Crime This is a fast-moving sector of insurance with insurers constantly striving to better understand and improve their policy covers. With the Data Protection Act due to be replaced by GDPR (General Data Protection Regulation) in 2018, and the ever-present news items on Cybercrime, extortion and liability mean Cyber insurance is increasingly seen as a necessity rather than a nice to have insurance cover. The Information Commissioners Office (ICO) has far reaching powers and coupled with both the exiting and soon to be introduced GDPR legislation where fines are based on turnover rather than capped to a known value the need for this cover is compelling. Benefits include: Data Protection & Cyber Liability (including restoration costs) Network Interruption / System Failure Cyber Extortion (Ransom) Telephone Hacking Payment of Fines* * Strict criteria (including firewalls, virus checking and encryption) must be satisfied. 10

12 Group Personal Accident/Illness Some think this cover is a nice to have rather than a necessity but if your best mechanic, specialist mobile fitter or your only MOT tester is involved in an accident and can t work for weeks or even months what will you do? You may feel morally obliged or be contractually required to pay wages until they are fit. But the work still needs to be done, whether through overtime or a temporary replacement. With this cover you are only paying the wages once. The insurance can be used to help the company recruit or train new staff while an employee recovers from an insured injury, or it can help pay ongoing wages to an injured employee. Dependant on the policy taken out, cover will apply if an insured employee is injured or killed in an accident, regardless of whether it happens in the workplace. Cover operates 24hours a day, 365 days a year anywhere in the world. Typically benefits looks like this: Death or life changing injuries Temporary total Disablement Temporary Partial Disablement 2 x Salary 100% of weekly salary 50% of weekly salary This Cover paid out a fortune to my company and even helped with weeks of private physiotherapy. Paul Evans Washbrook Tyres ltd 11

13 Claims While we hope you stay incident-free, we know accidents happen. We understand the stress and confusion when a claim occurs. Our experienced claims staff will guide you through the stages of claiming and will keep you fully appraised of progress during these problem times. We re on your side when you need help the most and we ll guide you through the claims process. Some claims are devastating. Hopefully you will never have to go through such an experience, but when a terrible fire or flood feels like it has wiped out your business, our HiQ insurance policy will be there to support you. Should such a serious event ever occur we strongly recommend the added services and experience afforded through Circle Advantage Loss Adjuster insurance cover. We have been using Circle Insurance Brokers since we started our franchise 11 years ago. We have had excellent service from them and on the very odd occasion we have needed to make a claim I have just called Karen who deals direct with customers and the insurance company leaving us to run our business. Debra Grundy D & P Automotive Ltd 12

14 Circle Advantage is an insurance backed policy which provides cover for the fees of a dedicated Chartered Loss Adjuster to deal with your property and business interruption claims in excess of 5,000. They will be with you within 24 hours of being informed and whether you need them for 10 or 100 hours their professional fees and expertise in adjusting your claim are already paid for. They will attend meetings to prepare, present, negotiate and administer your claim with insurers, organising surveyors, builders, temporary premises etc., to see the claim through to conclusion. 13

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16 118 Holyhead Road Coventry CV1 3LY