New Generation General Terms and Conditions

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Cathleen Rose
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New Generation General Terms and Conditions Applicable for all bookings made after the 4 April 2012.

1 New Generation General Terms and Conditions Applicable for all bookings made after the 4 April Please read these terms and conditions before making a booking, by making the booking with us you agree to the terms and conditions listed below. Please refer to our brochure or website for a description of the products referred to in these terms and conditions. If anything in these terms and conditions is not clear, or you would like to discuss them, please do give us a call and we would be happy to talk you through them. All prices quoted by us and paid for by you are for instruction only. You must arrange and pay for separately all other potential costs connected with the lesson, for example any equipment hire, lift passes, accommodation and insurance. Group lessons(children and Adult, Ski and Snowboard) We do need a minimum of 2 people per lesson to run a group. If you are the only person who has booked on you will be notified, by telephone or by , no later than the Friday before the week in which the lesson is due to take place. If you are booking by telephone we will usually inform you that you are the first person booking into the relevant lesson at the time of booking (This is also visible online when you make a booking). We sell a number of our lessons in-resort but if you are still the only person in the group by the time it is due to take place you will be offered a refund or an exchange for a private lesson. The group will unfortunately not run with only 1 person. Although we will always do our best to ensure the lessons run at your selected time slot we may in certain circumstances have to change the lesson start time. For example: If we are running a group of the same level at 9:15 and 11:30 and one of those groups had 2 people or less in we would combine them. We will let you know by telephone if this happens. We only accept 8 people into a group when we are taking the bookings. At the start we check your skiing or snowboarding levels. If necessary we will move people around so everyone is in the right group to ensure smooth running of the lessons. Accordingly, we may have to alter group sizes; this may mean that groups sometime go to 9. Clinics Clinics form part of our flexi range and are guaranteed to run with only person booked in. We only accept a maximum of 6 people to be booked into one clinic. If necessary to facilitate swapping people between the different clinic levels then this number may go up to 7. Clinics run to the following format; 1 person=1 x 2hr session, 2 people=2 x 2hr session, 3+people=2 x 2.5hr sessions (or 2x 3hrs in a peak week). You will always be informed at the time of booking how many people have already booked so that you will know the minimum length of time that your clinic will run. The exact length of time that the clinic runs for will be confirmed by the Instructor at the start of the clinic.

2 Skillsessions Skillsessions are also part of our Flexi range and are guaranteed to run with only 1 person booked in. Skillsessions run to the following format; 1 person=1hr, 2 people=1.5hrs, 3 people=2hrs, 4 people=2.5hr, 5 people=3hrs. You will always be informed at the time of booking how many people have already booked so that you will know the minimum length of time that your skillsession will run. The exact length of time that the skillsession runs for will be confirmed by the Instructor at the start of the skillsession. ProXplore & ProVenture We need a minimum of 3 people to run a proxplore or proventure for the full scheduled length of 1 day or 2 in Serre Chevalier for a ProVenture. Instructor courses terms and conditions New Generation Instructor Courses Terms and Conditions Applicable for all Instructor Course bookings made after the 10 August Please read these terms and conditions before making a booking, by making the with us you agree to the terms and conditions listed below. Please refer to the course outlines or our website for a description of the Instructor Courses referred to in these terms and conditions. If anything in these terms and conditions is not clear, or you would like to discuss them, please do give us a call and we would be happy to talk you through them. General online booking terms All prices quoted by us and paid for by you are for the course only. You must arrange and pay for separately all other potential costs connected with the lesson, for example any equipment hire, lift passes, accommodation and insurance (unless included). For all Instructor Courses with the exception of the 10 week Gap Courses and the Alpine Level 3 Training, you are paying the full course fees on booking. In the case of the 10 week Gap and the Alpine Level 3 Training courses you are paying a non-refundable deposit. On payment of this deposit you are agreeing to the full course fees and to pay the following instalments as listed in the specific course Booking Terms and Conditions below. Stand Alone BASI Course: Terms and Conditions Alpine Level 1, Alpine Level 2 and Telemark Level 1 1. Upon completion of the online booking, you accept the terms and conditions of the booking. a. If you are under 18 years of age after booking you will be ed a parental consent form that must in turn be posted to the New Generation Courchevel office (Rue de la Chapelle, Le Praz, Courchevel, 73120). Please ensure that the parental consent form is signed by a parent or guardian. b. A place will be booked for you on your chosen course on completion of the online booking. c. In the event that you submit a booking but New Generation is unable to confirm your chosen course, all monies paid by you will be transferable or refundable. d. You must have fulfilled all the course pre-requisites, as outlined in the Course Specific Information below. Failure to comply will incur charges in line with our cancellation policy (see section 5). 2. Payment is required in full on booking. a. If you arrive at resort, having not paid the balance, as detailed on your invoice for your course, you will not be accepted on to the course. 3. Courses a. All courses will be confirmed as running at least 6 weeks before commencement of the course. We require a minimum number of 7 people for a BASI Assessment to run. b. If New Generation Cancels a BASI Assessment you will be refunded in full c. If you or a delegate choose to cancel their space on a course on a BASI Assessment, please read Section 5 for our cancellation policy. d. New Generation strongly recommend that you have insurance which includes cover for cancellation/curtailment against this eventuality 4. Flights, Accommodation and Transfers

3 a. New Generation do not supply any accommodation or transfers for standalone BASI Assessments. b. We can suggest some companies to you, but they will be booked on a private basis and you will be subject to the individual companies terms and conditions. c. We strongly recommend that you do not book, any flights, accommodation, transfers or lifts passes until you have had confirmation (up to 6 weeks before commencement) that your course is confirmed and running. 5. Cancellation Policy a. New Generation strongly recommends that you have insurance which includes cover for cancellation and curtailment when booking a BASI Course. b. If you cancel your space no-refund will be issued. In the event of us re-filling the course/ reselling your space New Generation will issue a full refund minus a administration fee. c. Cancellation must be notified IN WRITING ONLY to the New Generation Office by fax, or letter. Verbal instructions to cancel are not acceptable and will not be acted upon by the New Generation Office. 6. a. All course invoices and resources will be sent to the postal or address supplied on your Booking Form. b. It is your responsibility to keep the New Generation office informed of any change of address after booking on to a course. This must be confirmed in writing by fax, or letter to the New Generation office. 7. New Generation reserves the right to cancel courses at any time prior to the course date. In this eventuality New Generation will refund any monies paid. 8. New Generation on Behalf of BASI reserves the right to remove you from the course if:- a. you are found to exhibit behaviour which is deemed to be inappropriate, unprofessional and/or detrimental to BASI; b. you are found to be under the influence of alcohol, drugs or addictive substances, during course contact time. 9. New Generation on Behalf of BASI will not be liable for any physical or financial hardship which may be incurred whilst attending a BASI course. 10. All students must be insured for their course. New Generation do nit supply insurance, but can recommend some companies to you. 11. No monies will be refunded by New Generation on behalf of BASI in the event of an injury sustained either before or whilst participating in the course, where injury leads to curtailment of the course; in this instance, it is necessary to make an insurance claim. 12. If the venue of the course is adversely affected by snow, weather or any other circumstances, New Generation reserves the right to cancel the course or alter the venue without prior notice or warning. 13. New Generation on behalf of BASI reserves the right to refuse training to any applicant who, in the opinion of BASI:- a. does not meet, or is not likely to meet, the minimum standard for the appropriate grade. b. is unsuitable for Snowsport Instructor training. 14. I confirm that I have met the pre-requisites and have read and understood the self-selection criteria for the course I am attending. Please see blow in the Pre-Requisites section by assessment. 15. In the event that an applicant is refused training on the basis of paragraph 8, no monies will be refunded. 16. Snowsports are conducted in an open environment, resulting in mountain conditions that can change significantly day to day. For this reason terrain access may be limited in poor conditions, with the result that not all the criteria listed for the course is covered.

4 17. Every effort is made to cover all the criteria for the course. However, the Trainer reserves the right to refuse participation in elements of the course that he, or she, deems to be dangerous or unsuitable. Any decision will be based on the individual's skill demonstrated during the course and in conjunction with the piste and snow conditions. 18. You agree, that except for death or personal injury arising through the negligence of BASI, BASI shall not be liable for any loss or damage arising whether in respect of death, bodily injury, illness suffered or loss, costs or damages or expenses incurred. 19. Anyone who completes a booking form, to apply to attend a BASI course, is agreeing to abide by these aforementioned conditions. BASI Assessment Pre-Requisites: Alpine Level 1 The following pre-requisites must be met before attending an Alpine Level 1 Instructor course. Students must: Be able to ski parallel confidently, coping with a variety of conditions and have completed at least 16 full weeks of skiing. Be able to ski parallel confidently on red runs, making rhythmical turns close to the fall line at a steady pace. Have an understanding of Client care Be 16yrs of age or older. Alpine Level 2 The following pre-requisites must be met before attending an Alpine Level 2 Instructor course. Students must have: Successful completion of the Alpine Level 1 Instructor Qualification Alpine Level 1 Assessment First Aid Safe guarding children module 35 hours of Snowsport School Experience * An additional 35 hours of Snowsport School Experience is required between completion of the Alpine Level 1 Instructor course and attendance of the Alpine Level 2 Instructor course * *35 hrs of shadowing/teaching must be completed and submitted to the BASI Office 5 days prior to commencing the Alpine Level 2 Instructor course. Ideally these hours should be teaching on a dry slope or indoor slope or shadowing an instructor in a snowsport school in Europe. Telemark Level 1 Students must meet the following pre-requisites before entering the training scheme: Be 16 years of age Be a competent recreational telemark skier Meet the self selection criteria Join BASI as an Associate member Self selection criteria: Ski basic telemark and alpine turns on a blue run Understand and perform the concept of lead change i.e. linking one telemark turn to the next changing lead leg Skiing in control while using Alpine technique such as parallel turns on blue and red runs

5 Official BASI GAP Terms and Conditions 1. The applicant must have fulfilled all of the course pre-requisites, including a self-assessment questionnaire and attending a selection day if deemed necessary. Applicants must be 18 years or over on the first day of the course. 2. The application will only be accepted and secured provided: a) The application is accompanied by a minimum 500 non-refundable and non-transferable Initial Deposit b) The booking confirmation is signed and returned c) The applicant accepts these terms and conditions of booking d) The parental consent form is signed by a parent or guardian if the applicant is under The second instalment of 1500 in respect of your Gap Course must be received in full at the New Generation office by 1st August The balance of your Gap Course fee must be received in full at the New Generation office by 1st October All changes to bookings must be received in writing, by fax, or letter. 6. All students must be insured for their Gap course. 7. Cancellation in the event of cancellation by the student neither the deposit or and subsequent instalments paid are refundable or transferable. 8. The After the GAP Alpine Level 3 Course requires a minimum of 5 students to run. 9. The GAP Upgrade content is subject change in content. 10. All students will be provided with a GAP Jacket which they will be required to wear (clean) when taking part in ski school shadowing. A sufficient number of Jackets have been ordered but if sizes are not available New Generation reserves the right to provide a similar alternative jacket. 11. New Generation reserves the right to amend advertised content and dates of the course up to 6 months before the start date. Any modifications will be communicated via or letter by the 8th July BASI and New Generation strongly recommend that all members embarking upon a BASI course take appropriate insurance which covers both cancellation and curtailment. 12. New Generation will refund appropriate monies if the decision is made by New Generation or BASI to cancel all or part of a Gap Training Course. 13. No monies will be refunded by New Generation in the event of an injury sustained whilst participating in the Gap course, where injury leads to curtailment of the course; in this instance it is necessary to make an insurance claim. 14. If the venue of the course is adversely affected by snow, weather or any other circumstances, New Generation reserves the right to cancel the course or alter the venue without prior notice or warning. 15. BASI and New Generation reserve the right to refuse training to any applicant who, in the opinion of the BASI and New Generation is unsuitable for Snowsport Instructor training. 16. Any student found under the influence of alcohol or drugs during course contact time will be removed from the course with no refund. 17. In the event that an applicant is refused training on the basis of paragraph 13, no monies will be refunded. 18. You agree that except for death or personal injury arising through the negligence of BASI or New Generation, BASI and New Generation shall not be liable for any loss or damage arising whether in respect of death, bodily injury, illness suffered or contracted, loss, costs, damages or expenses incurred. 19. It is the individual student s responsibility to ensure that all accommodation, transport and any other facilities provided by BASI or New Generation or their employees or agents, are treated with respect and consideration. 20. New Generation and BASI will not be responsible for any damage caused by a student or students. Students will be held liable for any costs incurred in such a way and will agree to settle any costs immediately. 21. As an applicant for a BASI and New Generation Gap course, whether applying by telephone, fax, or letter you agree to abide by these conditions.

6 Alpine Level 3 Training Terms and Conditions 1. The applicant must have fulfilled all of the course pre-requisites, we may ask for a self assessment questionnaire and that the delegates attend a selection day if deemed necessary. 2. The application will only be accepted and secured provided: a. The application is accompanied by a minimum 500 non-refundable and non-transferable Initial Deposit. b. The booking confirmation is signed and returned c. The applicant accepts these terms and conditions of booking d. The parental consent form is signed by a parent or guardian if the applicant is under The second instalment of 1495 in respect of your LEVEL 3 Course must be received in full at the New Generation office by 1st October 2010 (unless otherwise arranged with New Generation). 4. All changes to bookings must be received in writing, by fax, or letter. 5. All students must be insured for their Level 3 course. 6. Cancellation in the event of cancellation by the student neither the deposit or and subsequent instalments paid are refundable or transferable. 7. The Level 3 Course requires a minimum of 5 students to run for the full course duration. In the event that we have less than 5 students we will notify you to confirm the revised course duration. 8. New Generation strongly recommends that all members embarking upon New Generation courses take appropriate insurance which covers both cancellation and curtailment. 9. New Generation will refund appropriate monies if the decision is made by New Generation to cancel all or part of the Training Course. 10. No monies will be refunded by New Generation in the event of an injury sustained whilst participating in the Level 3 course, where injury leads to curtailment of the course; in this instance it is necessary to make an insurance claim. 11. If the venue of the course is adversely affected by snow, weather or any other circumstances, New Generation reserves the right to cancel the course or alter the venue without prior notice or warning. 12. New Generation reserves the right to refuse training to any applicant who, in the opinion of New Generation is unsuitable for Snowsport Instructor training. 13. Any student found under the influence of alcohol or drugs during course contact time will be removed from the course with no refund. 14. In the event that an applicant is refused training or removed from the course on the basis of paragraph 13 and/or 15 no monies will be refunded. 15. New Generation expects all students to behave in a professional manner at all times. Any student who behaves in a way which may cause damage to New Generation or its reputation shall be removed from the course. 15. You agree that except for death or personal injury arising through the negligence of New Generation, New Generation shall not be liable for any loss or damage arising whether in respect of death, bodily injury, and illness suffered or contracted, loss, costs, damages or expenses incurred. 16. It is the individual student s responsibility to ensure that all accommodation, transport and any other facilities provided by New Generation or their employees or agents, are treated with respect and consideration. 17. New Generation will not be responsible for any damage caused by a student or students. Students will be held liable for any costs incurred in such a way and will agree to settle any costs immediately. 18. As an applicant for a New Generation Level 3 course, whether applying by telephone, fax, or letter you acknowledge and agree that these terms and conditions shall apply to your application/participation in the course.

7 Ski School Experience Terms and Conditions Pre-Requisites To have successfully completed the Alpine Level 1 Assessment Please note that if we need a minimum of 3 people to run this course. If there are insufficient numbers we will reduce the number of hours of personal performance accordingly. We will endeavour to help you reach 35 hours of ski school experience and may be able to offer you other Ski School Experience with New Generation including: Understanding how bookings are taken and how people are selected into different standards Understanding how customer satisfaction is assessed and how dissatisfied customers are dealt with Understanding how the Customer satisfaction procedures improve Instructor and administrational practices Taking part in and understanding in house staff training for Instructors Understanding how Snowsports Schools maintain Safety standards and maintain their currency of good practice Understanding the Risk Assessment process that Snowsport Schools and Instructors take Understand Accident and First Aid procedures including accident reporting

Freedom Snowsports TERMS AND CONDITIONS OF BOOKING

Web: Freedom Snowsports TERMS AND CONDITIONS OF BOOKING Applicable for all bookings made from 2017 onwards. Please read these terms and conditions before making a booking, by making the booking with us