Balanced year end position Remain within overall resources. Monthly Indicators Red Amber Green Total May (Number of indicators)

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1 Appendix A Corporate Services and LGSS Cambridge Office Finance and Performance Report May SUMMARY 1.1 Finance Previous Status N/A N/A Category Income and Expenditure Capital Programme Target Balanced year end position Remain within overall resources Current Status Section Ref. Green Green Performance Indicators Current status: (see section 4) Monthly Indicators Red Amber Green Total May (Number of indicators) 2. INCOME AND EXPENDITURE 2.1 Overall Position Directorate Budget Actual Outturn Variance Outturn Variance % Status Corporate & Customer Services 7,682 1, % Amber Corporate Savings & Funding -1, % Green Deputy Chief Executive % Green Financing Costs 25,983-3, % Green LGSS Managed 11,286 1, % Amber Total 43, % Grant Funding % Above the Line Total 44,581-39, % The service level budgetary control report for Corporate Services, LGSS Managed and Financing Costs for May 2018 can be found in CS appendix 1.

2 The service level budgetary control report for LGSS Cambridge Office for May 2018 can be found in LGSS appendix 1 Further analysis of the results can be found in CS appendix 2 and LGSS appendix 2 The appendices are published online only and not printed for Committee.

3 2.2.1 Significant Issues Corporate and Customer Services Corporate and Customer Services budgets are currently predicting an overspend of 504k. This is mainly due to costs of the Mosaic project that were previously capitalised being moved to revenue. Changes in Children s Services, agreed at the Children s and Young People s committee, have led to a change in approach for the IT system for Children s Services. At its meeting on 29 May General Purposes Committee supported a recommendation to procure a new Children s IT System that could be aligned with Peterborough City Council. A consequence of this decision is that the Mosaic system will no longer be rolled out for Children s Services. Therefore 504k of costs for Mosaic, which were formerly charged to capital, will fall back as a revenue pressure in 2018/ Significant Issues Deputy Chief Executive Deputy Chief Executive budgets are currently predicting a balanced position. There are no exceptions to report this month Significant Issues LGSS Managed LGSS Managed budgets are currently predicting an overspend of 140k at yearend. This is due to an increase in IT costs due to a change in telephony licensing. There are no exceptions to report this month Significant Issues Financing Costs Financing Costs are currently predicting an underspend of 866k. This is due to a change in the payment of Minimum Revenue Provision. An 866k underspend is forecast on Minimum Revenue Provision. The Council is required to repay an element of the accumulated General Fund capital spend each year through a revenue charge (the Minimum Revenue Provision - MRP). Following analysis of capital schemes completed in 2017/18 and how they were funded, the MRP payment for 2018/19 has been amended. The Council was able to use funding it was holding as the accountable body for other organisations to fund 16m of capital expenditure, rather than using Prudential Borrowing. This has delayed the MRP payment for these schemes until we take out Prudential Borrowing to repay the funding used Significant Issues LGSS Cambridge Office LGSS Cambridge Office is currently predicting a balanced position. There are no exceptions to report this month.

4 Additional Income and Grant Budgeted this Period (De minimis reporting limit = 30,000) There were no new items recorded during May A full list of additional grant income for Corporate Services and LGSS Managed can be found in CS appendix 3. A full list of additional grant income for LGSS Cambridge Office can be found in LGSS appendix Virements and Transfers to / from Reserves (including Operational Savings Reserve) (De minimis reporting limit = 30,000) The following virements have been made this month to reflect changes in responsibilities. Corporate and Customer Services: 000 Notes GCP -863 Greater Cambridge Partnership budget Contract Management Savings 160 Funding of contract management saving from cleaning contract savings Non-material virements (+/- 30k) 0 Deputy Chief Exec: '000 Managed finance budgets 43 Non-material virements (+/- 30k) 0 Notes Transfer budget from LGSS Mgd to Resources

5 LGSS Managed: '000 ESPO income budget 200 Insurance -135 H&S Managed 36 Resources Directorate -43 Non-material virements (+/- 30k) 0 Notes Transfer ESPO income budget from Miscellaneous to C&I Reduction in Insurance inflation from 11.1% to 4.9% Transfer Health & Safety Managed budget into LGSS Managed Transfer budget from LGSS Mgd to Resources

6 3. BALANCE SHEET 3.1 Reserves A schedule of the Corporate Services and LGSS Managed reserves can be found in CS appendix 5. A schedule of the LGSS Cambridge Office Reserves can be found in LGSS appendix Capital Expenditure and Funding Expenditure Corporate Services and Transformation schemes have a capital budget of 2.8m in 2018/19 and there is no spend to date. In-year, a balanced position is forecast. The total scheme forecast is on budget. There are no new material variances to report this month. LGSS Managed has a capital budget of 6.9m in 2018/19 and there is no expenditure to date. In-year, a balanced position is forecast. The total scheme forecast is on budget. There are no new material variances to report this month. LGSS Cambridge Office has a capital budget of 0.1m in 2018/19 and there is no spend to date. In-year, a balanced position is forecast. The total scheme forecast is on budget. There are no new material variances to report this month.

7 Funding Corporate Services and Transformation schemes have capital funding of 2.8m in 2018/19. The Corporate Services capital programme as a whole is forecasting a balanced outturn position, so the full amount of this funding is expected to be used. There are no new material variances to report this month. LGSS Managed has capital funding of 6.9m in 2018/19. The LGSS Managed capital programme as a whole is forecasting a balanced outturn position, so the full amount of this funding is expected to be used. LGSS Cambridge Office has capital funding of 0.1m in 2018/19. The LGSS Cambridge Office capital programme as a whole is forecasting a balanced outturn position, so the full amount of this funding is expected to be used. A detailed explanation of the position for Corporate Services and LGSS Managed can be found in CS appendix 6. A detailed explanation of the position for LGSS Cambridge Office can be found in LGSS appendix PERFORMANCE 4.1 The key performance indicators for Corporate and Customer Services, LGSS Managed Services and the LGSS Cambridge Office for May 2018 are set out in CS Appendix 7 and LGSS Appendix 7.

8 CS APPENDIX 1 Corporate Service Level Budgetary Control Report To ensure financial information is presented in a consistent way to all Committees a standardised format has now been applied to the summary tables and service level budgetary control reports included in each F&PR. The same format is also applied to the Integrated Resources and Performance Report (IRPR) presented to General Purposes Committee (GPC). The data shown provides the key information required to assess the financial position of the service and provide comparison to the previous month. The variances as at the end of May 2018 for Corporate and Customer Services, Chief Executive, LGSS Managed and Financing Costs are as follows: Previous Month's Outturn Budget for 2018/19 Actual to the end of May 18 Forecast Outturn Variance 000's 000's 000's 000's % Corporate & Customer Services 0 Director, Corporate and Customer Services % 0 Chief Executive % 0 Business Intelligence 1, % 0 Communication and Information % 0 Customer Services 1, % 0 IT & Digital Service 2, % 0 Elections % 0 Redundancy, Pensions & Injury % 0 Corporate & Customer Services Total 7,682 1, % Corporate Savings & Funding 0 Demography Reserve % 0 Commercial approach to contract management % 0 Organisational Structure Review -1, % 0 Citizen First, Digital First % 0 PCC Shared Services % 0 Automation % 0 Corporate Savings & Funding Total -1, % Deputy Chief Executive 0 Resources Directorate % 0 Transformation Team % 0 Deputy Chief Executive Total % LGSS Managed 0 External Audit % 0 Insurance 2, % 0 IT Managed 2,994 1, % 0 Members' Allowances 1, % 0 OWD Managed % 0 Subscriptions % 0 Authority-wide Miscellaneous % 0 HR Managed % 0 Transformation Fund 4, %

9 0 LGSS Managed Total 11,286 1, % Financing Costs 0 Debt Charges and Interest 25,983-3, % 0 Financing Costs Total 25,983-3, % 0 Total 43, % Grant Funding 0 Non Baselined Grants % 0 Grant Funding Total % 0 Total 43, %

10 CS APPENDIX 2 Commentary on the Forecast Outturn Position Number of budgets measured at service level that have an adverse/positive variance greater than 2% of annual budget or 100,000 whichever is greater. Service Current Budget 000 Forecast Variance - Outturn 000 % IT & Digital Service 2, Changes in Children s Services, agreed at the Children s and Young People s committee, have led to a change in approach for the IT system for Children s Services. At its meeting on 29 May General Purposes Committee supported a recommendation to procure a new Children s IT System that could be aligned with Peterborough City Council. A consequence of this decision is that the Mosaic system will no longer be rolled out for Children s Services. Therefore 504k of costs for Mosaic, which were formerly charged to capital, will fall back as a revenue pressure in 2018/19. IT Managed 2, An overspend of 140k is forecast due to a change in the way telephony licensing is done, resulting in increased costs.

11 CS APPENDIX 3 Grant Income Analysis The tables below outline the additional grant income, which was not built into base budgets. Corporate and Customer Services: Grant Awarding Body Amount 000 Grants as per Business Plan Public Health 101 Total Grants 2018/ LGSS Managed: Grant Awarding Body Amount 000 Grants as per Business Plan Public Health 100 Total Grants 2018/19 100

12 CS APPENDIX 4 Virements and Budget Reconciliation Corporate Services: Budget as per Business Plan 6,914 GCP -863 Contract Management Savings 160 Non-material virements (+/- 30k) 0 Current Budget 2018/19 6, Notes Greater Cambridge Partnership budget Funding of contract management saving from cleaning contract savings Deputy Chief Executive: Budget as per Business Plan 292 Managed finance budgets 43 Non-material virements (+/- 30k) Current Budget 2018/ Notes Transfer budget from LGSS Mgd to Resources LGSS Managed: Budget as per Business Plan 11,126 ESPO income budget 200 Insurance -135 H&S Managed 36 Resources Directorate -43 Non-material virements (+/- 30k) Current Budget 2018/19 11, Notes Transfer ESPO income budget from Miscellaneous to C&I Reduction in Insurance inflation from 11.1% to 4.9% Transfer Health & Safety Managed budget into LGSS Managed Transfer budget from LGSS Mgd to Resources Financing Costs: 000 Notes

13 Budget as per Business Plan 25,983 Non-material virements (+/- 30k) 0 Current Budget 2018/19 25,983

14 CS APPENDIX 5 Reserve Schedule 1. Corporate Services Reserves Fund Description Balance at 31 March 2018 Movements in 2018/19 Balance at 31 May 2018 '000 '000 '000 Notes Equipment Reserves Postal Service subtotal Other Earmarked Funds Shape Your Place - Fenland Grant Election Processes City Deal - NHB funding 2, ,433 Organisational Structure Review subtotal 2, ,628 TOTAL 2, ,659

15 2. LGSS Managed Reserves Fund Description Other Earmarked Funds Balance at 31 March 2018 Movements in 2018/19 Balance at 31 May 2018 '000 '000 '000 CPSN Partnership Funds Short Term Provisions subtotal Insurance Short-term Provision External Audit Costs Insurance MMI Provision 1, ,182 Back-scanning Reserve Contracts General Reserve 1, ,367 Long Term Provisions subtotal 3, ,460 Insurance Long-term Provision 3, ,613 subtotal 3, ,613 Notes TOTAL 7, ,135

16 CS APPENDIX 6 Capital Expenditure and Funding Capital Expenditure Corporate Services & LGSS Managed Capital Programme 2018/19 TOTAL SCHEME Original 2018/19 Budget as per BP Revised Budget for 2018/19 Actual Spend 2018/19 Forecast Spend - Outturn Outturn Variance 2018/19 Total Scheme Revised Budget Total Scheme Forecast Variance 000 Scheme Corporate Services and Transformation 39 Essential CCC Business Systems Upgrade 580 Mosaic 1,206-1,206-3,000-1,091 Citizen First, Digital First 1,091-1,091-3,546-1,000 Capitalisation of Redundancies 1,000-1,000-5,000-1,293 Capitalisation of Transformation Team 1,293-1,293-6, Capitalisation of Interest Budget (2,113) Capital Programme Variations Budget (2,113) - (2,113) - (2,581) - 2,038 2,789-2,789-15,730 - LGSS Managed - IT Infrastructure Investment ,000 Cambridgeshire Public Sector Network Replacement 5,485-5,485-5, Improved audio-visual capabilities for staff meetings 458 Disaster Recovery facility for critical business systems Pro-active upgrade to Exchange systems 220 IT Infrastructure refresh Replacement of office networking hardware 225 Laptop refresh Variation Budget Capitalisation of Interest Budget ,415 6,899-6,899-7,849-8,453 TOTAL 9,688-9,688-23,579 -

17 Capital Funding Corporate Services & LGSS Managed Capital Programme 2018/19 Original 2018/19 Funding Allocation as per BP Revised Funding for 2018/19 Actual Spend Actual Variance 000 Source of Funding Corporate Services and Transformation 2,293 Capital Receipts 2,293 2,293 - (255) Prudential Borrowing ,038 2,789 2,789 - LGSS Managed 6,415 Prudential Borrowing 6,899 6,899-6,415 6,899 6,899-8,453 TOTAL 9,688 9,688 -

18 CS Appendix 7 Performance Scorecard The table below outlines key performance indicators for Corporate and Customer Services and LGSS Managed Services. Corporate & Customer Services Performance Indicator Suite May 2018 Note - following the recent Corporate Capacity Review (CCR) restructure a new indicator set is under development that will better reflect the work undertaken by the new corporate directorate. Work is ongoing to develop the new indicator set. Service Area: Measure Proportions of FOI requests responded to within timescale (YTD) SARS - % completed within 40 working days (YTD) Statutory returns completed on time Business Intelligence Reporting frequency What is good Unit Data last entered Time period covered Target Actual RAG Status Direction of travel Monthly High % Jun-18 May-18 90% 84.1% A Monthly High % Jun-18 May-18 80% 28.6% R Monthly High % Jun-18 May % 100.0% G Comments 106 out of 126 requests were responded to within timescale in May 4 out of 14 requests were responded to within timescale in May Annual statutory returns for Adult Social Care and Children's Social Care were submitted on time. The quarterly return for the Youth Offending Service was completed on time, and the monthly returns relating to support given to young people with education and training were completed on time.

19 Monthly & weekly information delivered on time Monthly High In development Customer satisfaction with inspection support Annual High In development Service Area: Measure Proportion of citizens who report that it is easy to find information Placeholder - indicator to be developed around staff engagement Number of sessions on website Service Area: Measure Current health of Council IT systems Placeholder - indicator to be developed to report volume of on-line transactions Service Area: Communications & Information Reporting frequency What is good Unit Data last entered Time period covered Target Actual RAG Status Direction of travel Comments Annual High In development Annual High In development Monthly High Number Jun-18 May ,688 IT & Digital Reporting frequency What is good Unit Data last entered Time period covered Target Actual RAG Status Direction of travel Comments Monthly High In development Monthly High In development Customer Services Measure Reporting frequency What is good Unit Data last entered Time period covered Target Actual RAG Status Direction of travel Comments

20 Proportion of information enquiries resolved at first point of contact % of calls presented that are answered % of total contact that is deemed avoidable Service Area: Measure Proportion of services with a completed Business Continuity Plan Service Area: Monthly High % Jun-18 May-18 80% 72.2% A Monthly High % Jun-18 May-18 85% 93.2% G Monthly Low % Jun-18 May-18 <15% 13.7% G Emergency Planning Reporting frequency What is good Unit Data last entered Time period covered Target Actual RAG Status Direction of travel % determined across seventeen council services delivered by Customer Services through the corporate contact centre and reception sites. Comments Percentage of services with a completed BCP has decreased due to a Monthly High % Jun-18 May % restructure Directorate that has resulted in an increased total number of service BCP s. Measure Placeholder - customer satisfaction indicator to be developed Reporting frequency What is good Unit Data last entered Time period covered Target Actual RAG Status Direction of travel Comments Indicator to be developed to capture and report customer satisfaction with services provided by the directorate Service Area: LGSS managed services Measure Reporting frequency What is good Unit Data last entered Time period covered Target Actual RAG Status Direction of travel Comments

21 Incidents resolved within Service Level Agreement (ref: IT01a) Requests resolved within Service Level Agreement (ref: IT01b) Availability of Universal Business System**** IT Availability (ref: IT02) Quarterly High % Quarterly High % Quarterly High % April 2018 April 2018 April 2018 Q4 (Jan- Mar 18) Q4 (Jan- Mar 18) Q4 (Jan- Mar 18) 95% 84.2% R 95% 79.1% R 90% 99.9% G **** The Universal Business System is defined as covering: Internet feed Network Windows infrastructure (file/print/login) VoIP phones E-Business suite Corporate CRM (OneServe) Capita One (also known as OneVision/One/ICS) Corporate remote access (Juniper) Remote access for NHS staff (NHS Netilla) SWIFT/AIS AFM EDRM (Wisdom) Landesk BYOD (DME) Blackberry (Exchange) archive (Enterprise Vault) GIS CCC website Intranet - CamWeb

22 LGSS APPENDIX 1 Service Level Budgetary Control Report There is no detailed Service Level Budgetary Control Report for April Overall a balanced position is forecast for LGSS Cambridge Office for 2018/19.

23 LGSS APPENDIX 2 Commentary on the Forecast Outturn Position Number of budgets measured at service level that have an adverse/positive variance greater than 2% of annual budget or 100,000 whichever is greater. There are no significant variances to report for 2018/19.

24 LGSS APPENDIX 3 Grant Income Analysis The table below outlines the additional grant income, which is not built into base budgets. Awarding Body Amount 000 Grants as per Business Plan Public Health 220 Non-material grants (+/- 30k) 0 Total Grants 2018/ LGSS APPENDIX 4 Virements and Budget Reconciliation Budget as per Business Plan 8,871 H&S Managed -36 Non-material virements (+/- 30k) Current Budget 2018/19 8, Notes Transfer Health & Safety Managed budget into LGSS Managed

25 LGSS APPENDIX 5 Reserve Schedule General Reserve Fund Description Balance at 31 March 2018 Movements in 2018/19 Balance at 31 May 2018 '000 '000 '000 LGSS Cambridge Office Carry-forward subtotal Notes TOTAL 0 0 0

26 LGSS APPENDIX 6 Capital Expenditure and Funding Capital Expenditure LGSS Cambridge Office Capital Programme 2018/19 TOTAL SCHEME Original 2018/19 Budget as per BP Revised Budget for 2018/19 Actual Spend 2018/19 Forecast Spend - Outturn Outturn Variance 2018/19 Total Scheme Revised Budget Total Scheme Forecast Variance 000 Scheme Next ,025 - Generation ERP - TOTAL ,025 - Capital Funding Original 2017/18 Funding Allocation as per BP LGSS Cambridge Office Capital Programme 2018/19 Revised Funding for 2018/19 Actual Spend Actual Variance 000 Source of Funding Prudential Borrowing TOTAL

27 LGSS APPENDIX 7 - Performance Scorecard Information on the key performance indicators for LGSS Cambridge Office is not yet available for