Tanmeyah 2017 Q1 Report Members Performance Report Q /04/

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1 Members Performance Report Q /04/

2 Content About Tanmeyah:... 4 Microfinance in Jordan:... 4 Members of Tanmeyah:... 5 Members Profile:... 5 VITAS JORDAN:... 5 Micro Fund for Women:... 6 Jordan Micro Credit Company Tamweelcom :... 6 National Microfinance Bank Al Watani :... 7 Ahli Micro Finance Company:... 8 FINCA Jordan:... 8 UNRWA Microfinance Department:... 9 Ethmar for Islamic Finance:... 9 Executive Summary: Industry Performance: Outreach Indicators (Periodical Comparison): Loans Disbursement Profile (Q Q1 2017): Governorates Profile: Governorates Analysis: Amman Vs. Other Governorates: Detailed Governorates Performance: Amman: Balqa: Zarqa: Madaba: Irbid: Mafraq: Ajloun: Jarash: Karak: Tafileh:

3 Maan: Aqaba:

4 About Tanmeyah: Jordan Microfinance Network Tanmeyah - was established and formally registered as a nonprofit institution at the Ministry of Industry and Trade in 2007 and was incepted to become the official representative for the microfinance institutions (MFIs), replacing the Microfinance Association of Jordan (MAJ), which was operating at that time. The Network s main objective is to develop a sustainable microfinance industry that will become an integral part of the national financial system in Jordan. It will play an active role in supporting the further development of the microfinance industry, providing advocacy and awareness rising on behalf of its members, promoting information and dissemination of developments and trends in the industry. Most importantly it will support the implementation of an appropriate regulatory environment, and will gather performance and benchmarking data for the sector. Microfinance in Jordan: The sector was formed in 1994 with the launch of a pilot lending scheme in Amman. Today, the industry is comprised of seven professionally run institutions that follow world class lending practices and are self-sustainable, meaning they do not rely on grants or subsidies for continuity. Initially the sector focused primarily on group and business purpose lending but, based on demand, has evolved significantly to include individual enabling and supporting loans and products such as educational loans, life insurance and business development services concentrating on productive households and low income segment quality of living. Microfinance has proved to be a powerful and effective tool in empowering Jordan s entrepreneurial poor to increase their family income and contribute to socio-economic growth. Tanmeyah s members prove their capability to grow on sustainable and solid bases envisioned through strong operational performance and the sustainability of the services provided. 4

5 Members of Tanmeyah: Tanmeyah is structured from the following active members (randomly order): VITAS JORDAN. Micro Fund for Women. Jordan Micro Credit Company Tamweelcom. National Microfinance Bank Al Watani. Ahli Micro Finance Company. FINCA Jordan. UNRWA Microfinance Department. Ethmar for Islamic Finance. Members Profile: VITAS JORDAN: Vitas Jordan originated as a continuation of the 1998 Cooperative Agreement signed between Global Communities (formerly CHF International) and USAID to establish the Southern Jordan Access to Credit Project (SJACP). The purpose of the project was to provide microfinance lending services to the residents of the southern Governorates of Jordan over a period of five years, as well as building an interactive capacity with the formal financial institutions through risk-sharing partnerships with commercial banks. In response to the local community needs, the vision of transforming the project into a sustainable local corporate entity was finally realized, culminating with the registration of MEMCC (Middle East Micro Credit Company) as a Limited Liability Non-Profit Company in January While MEMCC has achieved much in its 10 years, we feel that it is no longer the right structure to keep up with the growing and changing needs of our clients. To position ourselves to make a more lasting impact as we grow, MEMCC has joined the Vitas Group, a wholly-owned subsidiary company of Global Communities. With this move, MEMCC becomes Vitas Jordan in name and in values, but still remains true to its founding purpose: to make a difference in our communities by bringing financial opportunities to those who are not well-served by traditional banks or lenders. Vitas Jordan has the privilege of serving over 27,000 clients across Jordan. As we move forward, we renew our commitment to fulfill these clients needs. We constantly strive to live up to their expectations on all levels in keeping up with their life changes, in making their lives easier, and in and providing comfortable and easy financial solutions that enable them to become self-sufficient and great 5

6 contributors to the growth of their communities. Our clients represent our highest priority, so Vitas Jordan remains committed to keeping in constant communication with our clients dedicated and understanding to their surrounding conditions, we always keep in mind our role in being proactive to fulfill the exact need our client desires, we also dig deep to find the hidden potential of our clients to make the best out of their experience opening new endeavors and creating promising future opportunities for them. Micro Fund for Women: Microfund for Women is a limited liability non-profit organization that has been the hand that cares, protects, empowers and improves the lives of less fortunate Jordanian women entrepreneurs through microfinancing since Microfund for Women s mission is to provide sustainable financial and non-financial services to the entrepreneurial poor, especially women, in order to empower them socially and economically, and to help them achieve a better quality of life. In the last 17 years, MFW granted more than 750 thousand loans exceeding the amount of 300 million Jordanian dinars. Additionally, it has expanded its branch network by initiating 52 branches spread in different areas across the Kingdom. MFW has been recently recognized as the Best Institution Supporting Women through Sheikh Mohammed bin Rashid Al Maktoum Award, in addition to Grameen-Jameel Sustainable Growth Award for efficiency, product innovation and financial sustainability on the Arab world level, as well as A Rating in Financial Performance and (4- ) Rating in Social Performance by Planet Rating, Which positioned MFW as the leading MFI amongst 400 local and international MFIs. Jordan Micro Credit Company Tamweelcom : The Jordan Micro Credit Company (Tamweelcom) was established in 1999 as a non-profit organization to pioneer the field of micro-enterprise support and development. Tamweelcom is owned by the Noor Al-Hussein Foundation which operates independently under the umbrella of the King Hussein Foundation. To this day with its capital reserves exceeding JD 3 million, Tamweelcom continues to leave its mark on any challenge it faces. A growing capital coupled with enormous dedication and laser- 6

7 like visions have propelled Tamweelcom toward unprecedented successes in the microfinance industry. Tamweelcom has proudly positioned itself as one of the leading microfinance companies on local, regional and international levels. Tamweelcom provides financial and non-financial services to the low-income and productivepoor to improve their social and living standards by adopting and implementing international microfinance best practices In addition to the financial and non-financial services which Tamweelcom provides, Tamweelcom through its value chain aims to offer further business development services such necessary technical training including products packaging, and marketing, accounting and necessary financial literacy training, and such services will be provided by unique partners. It s worth mentioning that Tamweelcom helps clients to sell their finished handmade products through Souk Ayyadi outlets, an opportunity to grant our clients the chance to market their products in fairs and exhibitions. Our financial products include Individual Loans for projects such as (Hope Progress and Pioneer Loans), and those for (Marriage, Home Improvement, Car registration and Licensing etc, in addition to Group Loans, granted to groups of women comprised of 2 to 7 members. Tamweelcom has served as of the end of 2013 over 341,153 clients, 93.71% of which are women, with over loans disbursed with a total value exceeding JD 181, 340,976. With regards to award and accreditation, Tamweelcom won the King Abdullah II Award for Excellence 2013 on Large Services category, and was rated the Number One Microfinance Company in Jordan and the Arab World according to The MIX market classification, Tamweelcom seeks through its commitment to its mission in providing the best practices not solely to improve people s lives economically but socially as well. It also aspires to create an impact through its social services by validating and accrediting its practices and building on them. National Microfinance Bank Al Watani : "Alwatani" (National Microfinance Bank) is a Jordanian private shareholding not-profit company that finances income generating projects for underserved segments of society, spreading a culture of micro credit and entrepreneurship and carries out mission driven activities. The concept of Alwatani stems from His Highness, Prince Talal bin Abdul-Aziz s initiative to establish banks for micro and small entrepreneurs throughout the Arab World. 7

8 In March 27, 2006 under the patronage of Her Majesty Queen Rania, and His Highness, Prince Talal bin Abdul-Aziz, Alwatani disbursed its first loans in parallel with the opening of three branches. Now Alwatani have twenty-five branches. Ahli Micro Finance Company: Ahli Microfinance Company (AMC) was founded in mid-1999, and it is considered to be the first private-sector microfinance institution that operates in this field. Since then, AMC has provided 65 million JDs worth of loans to small and local businesses. As part of its ambitions on-going development plan AMC continues to open new branches in different cities across the kingdom. Through specialized training and advanced management techniques in the field, AMC supports its growing operation and sustains its team s development. It is a pioneer microfinance institution that targets customers who do not benefit from the services of commercial banks; therefore, the company s services take into account the social, economic and financial dimensions of its products AMC excels in providing its services through developing loan programs professionally tailored to suit a varied assortment of businesses and social segments. These include: group and individual loans for licensed and unlicensed projects, The funding amount ranges from 500 JD to JD Under the accelerated international changes and the strong competition between different sectors, it is very essential to adopt a system that achieves and ensures quality, supports competitiveness, and helps achieve required targets and continuously improves performance. Accordingly, AMC was granted the ISO 9001:2008 Quality Management Certificate through establishing effective methodologies to be implemented and controlled for management, marketing, operations, customer relations, human resources management, infrastructure resources and information technology. FINCA Jordan: FINCA s microfinance program in Jordan started in August 2007 and the first loan was disbursed on November 18, FINCA Jordan has established its head office in Amman, and has branches serving residents of Amman, Zarqa, Irbid, Jerash, Dier Alla, Sahab, Madaba, and Northern Shuneh. FINCA Jordan targets women entrepreneurs in rural and urban areas that own small and medium businesses, either from their homes or from registered outlets in addition to small 8

9 business sector clients. The FINCA clients have businesses in a variety of sectors from trade, services, manufacturing and agriculture. FINCA also targets the male and female young entrepreneurs under 30 years of age aspiring to start and expand their own ventures. As of today, the program has 25,000 active clients. FINCA Jordan targets under-served rural areas of Jordan where poverty is more widespread. FINCA Jordan s staff is comprised of experienced and dedicated professionals, committed to building a sustainable microfinance program and providing long-term solutions to the needs of its clients. UNRWA Microfinance Department: The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) was established by the United Nations General Assembly resolution 302 (IV) of the 8 December 1949 as a separate entity within the United Nations System to carry out direct relief and works programs for Palestine refugees. The Agency began operations on 1 May It operates in Jordan under special agreement with the Government of Jordan. UNRWA Microfinance was established in Gaza in 1991 and introduced into the West Bank in It was extended into Jordan and Syria in It is headquartered in Jerusalem and is uniquely the only multinational MFI in the Middle East. The microfinance program currently operates as a special financially and institutionally autonomous department within UNRWA, operating on a sustainable and operationally self-sufficient basis, following microfinance best practice disclosure, audit and social performance guidelines. Plans are currently underway to move the operation from UNRWA and to transform UNRWA Microfinance into an independent regional microfinance operation. UNRWA Microfinance finances loans to both Palestine refugees and Jordanians citizens, providing loans to microenterprises, women s household income-generating activities, home improvement, and household asset-building, as well as education and healthcare. It is one of the pioneers of social performance management in the MENA region, winning the gold category for MIX indicator reporting in 2009 and 2010 and the Platinum prize in Its microfinance outreach focuses on the poor and low-income clients, informal enterprises, women and youth. Ethmar for Islamic Finance: King Al-Hussein Foundation (KHF) established Ethmar for Islamic Finance in 2015, which is a profit private share holding company to serve those who are financially excluded with Shari a compliant, innovative and flexible financial solutions for Micro and Small Enterprises (MSE) and individuals to improve their living standards and empower them economically and socially to fight poverty and unemployment. Despite the spread of Islamic financial institutions throughout the region, the fact is that Jordan's potential demand for tailored Islamic finance products is still largely unmet only the needs of 4% 9

10 of clients who prefer Shari a banking, have been met by institutions offering a mix of conventional and Sharia-compliant products. Recent studies revealed that such statistics are clear-cut, particularly at the microfinance level since approximately 35% of those who wished to receive microfinance services refrained from doing so because of its being non-compliant with the Islamic Shari a Laws. Ethmar s Vision is to be the pioneer in providing Shari a-compliant microfinance products and services. It also aims to provide innovative Shari a-compliant financial solutions to empower individuals economically and socially while creating values for all stakeholders. Ethmar is essentially based on Operational Excellence which leads Ethmar to be a leading example in the Islamic microfinance industry through innovation and creativity in meeting the needs of our clients and commitment to apply the Islamic sharia law in all our dealings. Customer Experience is also is taken into consideration which helps to reduce the operation costs, as well as the required time to each transaction. As a result, we will be the most convenient choice to our clients through our procedures and mobilizing technology. 10

11 Executive Summary: The microfinance industry during the first quarter of 2017 was able to record good percentages of growth compared to the same period of 2016 according to the following: Number of Active Borrowers: increased by 10 % to reach (396,932). Number of Active Loans: increased by 10% to reach (412,557). Total Gross Loan Portfolio: increased by 19% reaching JD (221) million. The outreach parameters reflects a continuous concentration on the Governorates operations (excluding Amman) by 68%, while in Amman it remains at 32% with an average growth rate of 10% in annual basis compared to In terms of the governorates performance; Maan was leading with an 31% increase in the number Active Borrowers, 48% growth of the Gross Loan Portfolio and PAR < 30 of 0%, followed by Ajloun with 17% increase in the number of Active Borrowers, 23% growth in the Gross Loan Portfolio, and PAR <30 of 1% as per the graph below: 90% 3% 80% 70% 3% 60% 2% 50% 40% 2% 30% 1% 20% 10% 1% 0% Amman Balqa Zarqa Madaba Irbid Mafraq Ajloun Jarash Karak Tafileh Maan Aqaba Growth of Gross Loan Portfolio 22% 14% 11% 18% 21% 21% 23% 11% 21% 19% 48% 10% Growth of Active Borrowers 11% 10% 4% 8% 11% 13% 17% 7% 15% 4% 31% 5% Q PAR 30< 1% 1% 2% 1% 3% 1% 1% 3% 0% 1% 0% 1% 0% 11

12 Industry Performance: Outreach Indicators: Number of Active Borrowers: Number of Active Borrowers increased by 10% compared to Q reaching (396,932 ) Active Borrower. Number of Active Loans: Number of Active Loans increased by 10% compared to Q reaching (412,557) Active Loans. Gross loan Portfolio: Total Gross Loan Portfolio increased by 19% compared to Q reaching JD (221) million. Average Outstanding Loan Balance: Average Outstanding Loan Balance increased by 8% compared to Q reaching JD (535). Number of Branches: Number of Branches increased by 3% reaching 182 branches compared to Q Comparison Table Q Q1 2017: Active Borrowers 361, ,932 10% Active Loans 375, ,557 10% Total Gross Loan Portfolio (GLP) JD Million Average Outstanding Loan Size JD 185,976, ,531,034 19% % Number of Branches % PAR 30< 1.7% 1.3% -0.4% Written Off % 0.33% 0.32% -0.01% 12

13 Gross loan Portfolio (Annual Comparison): Tanmeyah 2017 Q1 Report 2017 The microfinance sector where able to increase the financial services by 165% between Q with q (benchmark year). On average, The Gross loan Portfolio indicator grew at a sustainable pace of 18% for the past years during the period: , and this growth was mainly due to the outreach policy applied by the MFIs and the introduction of new financial products to the market. Period Q1 Total Gross Loan Portfolio (GLP) JOD Periodical Growth Rate ,277, ,639,414 27% ,762,292 26% ,868,552 14% ,976,258 22% ,531,034 19% 250,000, ,000, ,000, ,000,000 50,000,000 0 Q Q Q Q Q Q % 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% Gross Loan Portfolio Growth 13

14 Outreach Indicators (Periodical Comparison): Tanmeyah 2017 Q1 Report 2017 The outreach indicators illustrated by the number of Active Borrowers and Active loans achieved an average growth rate of 10% for the past years within the period Q1 (2012:2017) as indicated through the following table: The major driving force for this growth was mainly due to the opening of 6 new branches during the period: One in Amman, Two in Balqa, Two in Irbid and one in Mafraq, while one branch was closed in Maan. Period Q1 Active Borrowers (#) Active Loans (#) Growth , ,490 0% , ,174 20% , ,907 13% , ,036 8% , ,775 9% , ,557 10% 450, , , , , , , ,000 50,000 0 Q Q Q Q Q Q % 20% 15% 10% 5% 0% Active Loans (#) Growth 14

15 Total Disbursed Loans (Borrower): Total Disbursed Loans has increased in the first quarter of 2017 by 16% reaching 83,671 compared to the same period of Number and Amount of Disbursed Loans: The total number of Disbursed Loans has increased by 13% in the first quarter of 2017 reaching 88,084 compared to the same period of 2016, coupled with an increase of 19% on the amount of Disbursed Loans reaching JD (71) million compared to only JD (60) million in the first quarter of Loans Disbursement Profile (Q Q1 2017): Disbursed Loans (Borrowers) Number of Disbursed Loans Amount of Disbursed Loans JD Million 72,077 83,671 16% 77,860 88,084 13% 59,760,807 70,934,612 19% Average Loan Disbursed % 15

16 Governorates Profile: Governorates Analysis: Generally, the microfinance institutions are giving more priority towards the governorates, rural areas and the poverty pockets inside and outside Amman, believing in extending more focused outreach to enhance development in the kingdom providing better services to the targeted segment (productive and low-income people) as well as the Micro and Small enterprises (MSEs). The latest updated statistics of the microfinance operations shows that, more than 60% of the total industry s operations and infrastructure are set outside Amman in terms of portfolio, borrowers and branches. In terms of the related governorates operations growth, Maan recorded the highest annual percentage of growth rate in terms of active borrowers recording 31%, followed by Ajloun 17% and Karak 15%. Active Borrowers 31% 11% 10% 4% 8% 11% 13% 17% 7% 15% 4% 5% 16

17 In terms of outreach (Branches), Balqa recorded the highest growth in the number of branches followed by Mafraq and Irbid. 17% # Branches 14% 7% 2% 0% 0% 0% 0% 0% 0% 0% -25% Comparing the first quarter of 2017 with the same period of 2016; Maan, Aqaba and Mafraq recorded the highest growth rates in terms of the amount of disbursed loans. Loan Disbursed (JD) Q Q % 34% 35% 37% 22% 21% 19% 19% 5% 9% 13% 12% 17

18 Amman Vs. Other Governorates: The majority of the progress achieved by the microfinance industry was mainly outside the borders of Amman according to the following, Performance Amman Outside Amman Total Active Borrowers 122, , ,932 % 31% 69% 100% Active Loans 129, , ,557 % 31% 69% 100% Total Gross Loan Portfolio (GLP) JD 83,774, ,756, ,531,034 % 38% 62% 100% Number of Branches % 34% 66% 100% Active Borrowers: 31% or (129,367) of the microfinance industry Active Borrowers are located within the framework of Amman, which makes the larger number available outside Amman (283,190). [CATEGORY NAME] 31% [CATEGORY NAME] 69% 18

19 Total Gross Loan Portfolio: 38% or (83.7) million of the microfinance industry s portfolio is operated within the framework of Amman, and 62% of the portfolio with the amount of JD (136.7) million is operated outside Amman with a growth rate of 17% to 22% in Amman compared to the same period of 2016 Portfolio,Provisi on 62% Portfolio, Amman 38% Number of Branches: 121 branches or 66% of the microfinance industry branches are located outside the governorate of Amman. [CATEGORY NAME] 34% [CATEGORY NAME] 66% 19

20 Detailed Governorates Performance: Amman: Active Borrowers 110, ,501 11% Active Loans 117, ,367 10% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD 68,769,402 83,774,617 22% % Women Borrowers 70% 68% -1% PAR >30 1.3% 1.4% 0.1% Written Off % 0.6% 0.6% 0.0% Number of Branches % Performance Q Q Growth Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) 22,739 26,795 18% 25,102 28,830 15% 23,590,407 28,792,915 22% % 20

21 Balqa: Active Borrowers 31,533 34,728 10% Active Loans 32,416 35,829 11% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD 14,615,358 16,717,357 14% % Women Borrowers 81% 78% -3% PAR >30 Written Off % 1.0% 1.0% 0.3% 0.2% -0.1% -0.2% Number of Branches % Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) 6,627 6,905 4% 7,067 7,157 1% 4,796,092 5,051,997 5% % 21

22 Zarqa: Active Borrowers 55,586 57,805 4% Active Loans 57,585 59,505 3% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD 28,356,165 31,543,146 11% % Women Borrowers 74% 72% -2% PAR >30 Written off % 2.1% 2.3% 0.6% 0.7% 0.2% 0.2% Number of Branches % Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) 10,669 11,609 9% 11,388 12,071 6% 8,500,492 9,250,502 9% % 22

23 Madaba: Active Borrowers Active Loans 19,415 20,941 8% 19,965 21,652 8% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 9,571,594 11,288,662 18% % 80% 74% -6% PAR >30 1.0% 1.3% 0.2% Written Off % 0.2% 0.2% 0.1% Number of Branches 9 9 0% Performance Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) Q Q Growth 4,147 4,359 5% 4,362 4,604 6% 3,172,586 3,581,114 13% % 23

24 Irbid: Active Borrowers Active Loans 60,062 66,745 11% 61,574 67,651 10% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 25,901,012 31,276,901 21% % 79% 70% -9% PAR >30 1.8% 2.8% 1.0% Written Off % 0.3% 0.6% 0.3% Number of Branches % Performance Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) Q Q Growth 11,680 14,253 22% 12,441 14,495 17% 8,135,780 9,829,887 21% % 24

25 Mafraq: Active Borrowers Active Loans 17,632 19,990 13% 18,265 20,976 15% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 6,328,690 7,631,762 21% % 89% 71% -18% PAR >30 0.7% 0.5% -0.1% Written Off % 0.12% 0.19% 0.1% Number of Branches % Performance Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) Q Q Growth 3,289 4,399 34% 3,561 4,610 29% 2,003,291 2,685,676 34% % 25

26 Ajloun: Active Borrowers Active Loans 8,517 9,929 17% 8,719 10,126 16% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 3,387,154 4,181,570 23% % 84% 85% 0% PAR >30 0.6% 0.7% 0.1% Written Off % 0.41% 0.26% -0.1% Number of Branches 5 5 0% Performance Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) Q Q Growth 1,879 2,248 20% 2,030 2,354 16% 1,249,590 1,491,423 19% % 26

27 Jarash: Active Borrowers Active Loans 13,664 14,657 7% 13,771 14,981 9% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 6,393,184 7,082,176 11% % 78% 72% -6% PAR >30 1.6% 2.8% 1.3% Written Off % 0.3% 0.5% 0.2% Number of Branches 7 7 0% Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) 2,683 2,844 6% 2,851 2,990 5% 1,902,724 2,133,675 12% % 27

28 Karak: Active Borrowers Active Loans 24,596 28,287 15% 26,297 30,835 17% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 12,929,357 15,589,373 21% % 86% 84% -3% PAR >30 1.0% 0.4% -0.6% Written Off % 0.25% 0.12% -0.1% Number of Branches % Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) 4,891 5,828 19% 5,428 6,525 20% 3,804,650 4,532,591 19% % 28

29 Tafileh: Active Borrowers Active Loans 7,515 7,836 4% 7,528 8,126 8% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 3,161,818 3,764,022 19% % 79% 80% 1% PAR >30 0.9% 0.9% 0.0% Written Off % 0.26% 0.10% -0.2% Number of Branches 4 4 0% Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) 1,289 1,677 30% 1,384 1,728 25% 872,374 1,175,075 35% % 29

30 Maan: Active Borrowers Active Loans 3,387 4,438 31% 3,130 4,010 28% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 1,209,795 1,795,078 48% % 64% 68% 3% PAR >30 6.3% 0.4% -5.9% Written Off % 0.37% 0.17% -0.2% Number of Branches % Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) % % 447, ,408 46% % 30

31 Aqaba: Active Borrowers Active Loans 8,651 9,075 5% 8,952 9,499 6% Total Gross Loan Portfolio (GLP) JD Average Outstanding Loan Size JD Women Borrowers 5,352,729 5,886,369 10% % 64% 81% 16% PAR >30 1.8% 1.1% -0.7% Written Off % 0.4% 0.2% -0.2% Number of Branches 5 5 0% Total Disbursed Loans (Borrowers) Number of Loans Disbursed Amount of Loans Disbursed (JD) Average Disbursed Loan Size (JD) 1,485 1,768 19% 1,635 1,870 14% 1,285,355 1,757,351 37% % 31