MORTGAGES. TSB Mortgage Conditions 2013

Transcription

1 MORTGAGES TSB Mortgage Conditions 2013

2 TSB Mortgage Conditions 2013 Please read! We know that having to read a legal contract can be off putting, so we ve decided to do things differently. This booklet contains: A brief explanation of what makes up our agreement with you for your mortgage loan. A list of what the main points in the Chapters of this booklet cover: this will give you a general awareness of where you will find particular information in this booklet. Our Mortgage Conditions: this part of the booklet consists of short and simple Chapters giving you details of how your mortgage loan will work. For properties in Scotland: the standard conditions, which apply by law. Our Mortgage Conditions apply over the standard conditions if there is a conflict. YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

3 Where you can find the details This is a list of the main points covered by the Chapters in this booklet, to help you work out where you might find different things. To keep the list short, it does not list everything, or summarise the booklet or go into the details (for which you need to read the Chapters themselves). What, when and how you will repay What is in your offer letter How our agreement can change Interest you pay Where there are different parts to your mortgage loan Main points covered You must pay everything you owe by the end of your mortgage term. This includes having to repay your loan, pay any costs and charges that become due, and typically pay interest on all of them. If you have a repayment mortgage, you will make monthly payments set at a level to cover everything you owe by the end of your mortgage term. If instead you have an interest-only mortgage, your monthly payments will cover just the interest you owe, and you will have to pay everything else in one go at the end of your mortgage term. We also tell you what we can do if we are not satisfied that your arrangements to repay everything you owe at the end of your mortgage term are sufficient. You may need to pay certain charges separately to everything else. This booklet needs to be read alongside your offer letter. The offer letter will give you information about, among other things, your mortgage term; whether you have a repayment mortgage or interest-only mortgage ; which interest rate (or rates) you have; the amounts of your monthly payments; and certain charges you have agreed to up front (other charges and costs may become payable later on). If there is a conflict between different parts of our agreement we tell you in Chapter 18 which part of our agreement you should look at to be sure of the position. Our agreement can last for a long time, and so we are likely to change the level of our interest rates, charges and costs in the future. We may also change other aspects of our agreement, including things in your offer letter. We explain in Chapter 11 how we will let you know when we make changes to our agreement. We will work out your interest on a daily basis. This broadly means we look at everything you owe each day and calculate a day s worth of interest on it. We will charge you each month s worth of interest by adding it to your loan at the end of the month. We have different types of fixed and variable interest rates that can apply to your loan. Different parts of your loan can be on a different basis, for example one part of your loan can have a different interest rate to another part. This means that some Chapters in this booklet can apply differently to different parts of your loan. Read more about this Chapters 1, 2 and 3 Chapters 1, 2, 3 and 18 Chapters 1, 2, 3, 11 and 12 Chapters 2 and 13 Chapters 4 and 6

4 Early repayment and underpayments Insurance Our rights and how we may use them Things you have to do Our security Properties in Scotland Main points covered You can pay off everything you owe before the end of your mortgage term or pay off part of it early. If you do so, you may have to pay an early repayment charge. In some circumstances (normally where you break our agreement) we may require you to pay off everything you owe before the end of your mortgage term. If so, you may have to pay an early repayment charge, and there are a number of steps we can take, such as taking possession of your property and selling or renting it out to help pay what you owe. If you pay off part of what you owe early, we will use your payment in a particular way unless (after paying off any early repayment charge and overdue amounts) you ve asked otherwise. If you do not make a monthly payment in full, we will use your underpayment in a particular way. You must make sure your property is insured and (where you arrange the insurance yourself) pay the property insurance premiums on time. We can insure your property (at your expense) if you do not insure it. Where we can make changes to our agreement, there are specific protections as to how and why we can make those changes. Otherwise, as a general rule, we will act reasonably when using rights in our agreement. We may transfer some or all of our rights in the mortgage and our agreement to someone else. In some circumstances we may have a right to take possession of your property, enter your property or ask others to enter your property to take certain action. We will be your attorney, which allows us to do various things in your name for our benefit. If we appoint a receiver, he will act on your behalf and will also be your attorney. We lend you money on the basis that you pay us what you should and repay everything you owe when you should, and do the other things you agree to under our agreement. That includes using your property as your main residence (unless we agree otherwise) and keeping it in good repair and getting our permission before you do certain things, for example letting your property, altering or adding to it or changing its use. If you do not do what you should when you should, we may do it instead and you will have to pay for that. Remember this means you will be breaking our agreement. You give us the mortgage on your property as security for the amounts we lend you and everything else you owe us under our agreement. It also covers any money you owe us under certain other mortgage agreements you have (or had) with us or might have with us in the future; and under a mortgage loan we have made to you jointly with someone else. We can keep the mortgage as security until you have paid us in full everything you owe under our agreement and under the other agreements and mortgage loans it covers. For properties in Scotland, the law states that there are certain standard conditions which apply to mortgage loans. If there is a conflict between different parts of our agreement we tell you in Chapter 18 which part of our agreement you should look at to be sure of the position. Read more about this Chapters 5, 6, 14 and 15 Chapter 7 Chapters 8, 15, 16, 17 and 18 Chapters 9 and 13 in particular Chapter 10 Chapter 18 and the Standard Conditions (at the end of this booklet).

5 What makes up our agreement for your mortgage loan? If you have a mortgage loan with us, we will give you a loan and you will give us a mortgage over your property (which we call the mortgage ). The mortgage is a form of security for repayment of your loan and for payment of other things to do with your loan. What is your loan? Your loan is the total of the money we lend you at the start of our agreement plus any money we lend you at other times under our agreement. It does not include interest, charges or costs. What is our agreement for your mortgage loan made up of? This booklet. Any offer letter we give you for your mortgage loan. We will give you an offer letter before we first give you your loan, and we may give you further offer letters later on if we agree to changes to our agreement. The mortgage deed. This covers the mortgage security we take over your property. By the way, for properties in Scotland it is called a standard security, but to keep things simple, when we talk about a mortgage deed in our agreement we will also mean the standard security. Any other agreement you make with us to do with your mortgage loan, for example, where we agree to a change to the time period in which you must repay what you owe, without giving you a new offer letter. Our agreement will last until you have paid us everything you owe under our agreement and we no longer have the mortgage over your property. We have tried to keep our agreement simple, but for the more complex areas you can ask your solicitor or licensed conveyancer to explain anything you do not understand. Who is our agreement between? us, TSB Bank plc (Registered in Scotland no. SC095237); and you, the person (or persons) named in the mortgage deed as the borrower (or the debtor if your property is in Scotland). If more than one of you is borrowing from us, our agreement applies to all of you together and to each of you on your own. This means that we can, for example, require just one of you to make the payments due under our agreement, or require some or all of you to make the payments together.

6 Our mortgage conditions Getting started Chapter 1: What, when and how will you pay? 3 Chapter 2: The interest you pay 7 Chapter 3: Our charges and our costs 13 Chapter 4: Where different parts of your mortgage loan are on a different basis 18 Chapter 5: Early repayment 19 Chapter 6: How we apply overpayments and underpayments 20 Chapter 7: Insuring your property 22 Chapter 8: Our rights and how we may use them 25 Chapter 9: What you have to do and what you have to ask our permission to do 27 Chapter 10: Our security and what it covers 30 Chapter 11: Contacting you 31 What else can we do? Chapter 12: Changes to our agreement 33 Chapter 13: Letting your property or changing its use 34 Chapter 14: When you need to repay immediately 35 Chapter 15: Our right to take possession of your property or deal with it in other ways 37 Chapter 16: Acting on your behalf 40 Chapter 17: Our right to transfer our rights in the mortgage and our agreement 44 Chapter 18: Other conditions 45

7 Chapter 1 What, when and how will you pay? This Chapter gives you an overview of what you will have to pay (or may have to pay) under our agreement. It then covers details about your monthly payments, such as what they will be and when and how you should make them as well as how this may differ for repayment mortgages and interest-only mortgages. It also tells you when we can change your monthly payment. If you have an interest-only mortgage, this Chapter tells you what we can do if we have concerns about your ability to pay off everything you owe at the end of your mortgage term. What will you pay? You will have to pay us back your loan, and pay us interest on it until you do. You might also have to pay us: some charges and costs; and interest on any interest, charges and costs that you owe and have not yet paid. In this booklet, we refer to the total of your loan, costs, charges and interest as everything you owe and, where we are looking at everything you owe at a particular time, as what you owe. You must pay us everything you owe by the end of your mortgage term. What is your mortgage term? Here, term means period of time, and your mortgage term is how long you have to pay everything you owe. Your mortgage term will be the period of time you agree to, usually in your offer letter, unless your mortgage loan ends early or we extend it. We will agree with you, usually in your offer letter, whether you have a repayment mortgage or an interest-only mortgage (or both), what your monthly payments are, and the interest rate (or rates) and any charges that you have to pay. There might be further costs that you have to pay, which will be explained in Chapter 3 and at points throughout this booklet. Our agreement can last for a long time, and so the levels of our interest rates, charges and costs, and your monthly payments, are likely to change in the future. Chapters 2 and 3 (and this Chapter) give details of how and when they can change. 3

8 Your monthly payment amounts For repayment mortgages you will have to make monthly payments. We will work out the level of your monthly payment amounts so that everything you owe is repaid with interest by the end of your mortgage term. For interest-only mortgages you will have to make monthly payments at a level that pays the interest only, and make a lump sum payment at the end of your mortgage term to pay off everything else you owe, including repaying your loan. We calculate your monthly payments so that they will all be for the same amount. This also applies if, as we explain below, we later change the monthly payment amount. When we work out the interest collected by a monthly payment, we will treat each full month as an equal twelfth part of the year. This means we will usually collect slightly less interest than you owe in months that are 31 days long, and slightly more than you owe in the other months. As an exception, we may set your first monthly payment after we give you your loan at a higher amount. This is because your first monthly payment may be in the month after we give you your loan, so we may add the interest from the first month of your loan on top of your first monthly payment. Someone takes a new loan on 10th June. We work out that the interest on their loan from 10th to 30th June is 250, and that their usual monthly payment amount will be 1,000. Their first monthly payment is in July, and will be 1, = 1,250. Then in August and each month after that, their monthly payment will be 1,000. We will tell you your monthly payment amounts after giving you a loan. When and how to make your monthly payments You will have to make your monthly payments until you have paid off everything you owe. You must make them on the 1st day of each month unless you choose a different day (for example, the 15th day of each month) and you must do so by direct debit. You cannot choose a day later than the 28th day. Once you have chosen a day, you will need our agreement to change it. Weekends or public holidays We will only ask you to make your monthly payments on working days (as opposed to weekends and public holidays). So, if one of your monthly payment days would fall on a weekend or public holiday, you will instead make the monthly payment on the next working day. 4

9 As an exception to this, if the next working day would be in the next month, you will instead make your payment on the previous working day. Say your monthly payment day is the 28th, and in February that falls on a Saturday, you will have to make your payment on Friday 27th February because the next Monday would be in March. Temporary stop or reduction to monthly payments We may choose to allow you, temporarily, to stop making your monthly payments or to pay lower monthly payment amounts. We may do this if, for example, you have trouble meeting your payments. If so, we can later do one or more of the following things. Start your monthly payments again. Extend your mortgage term, if we reasonably think you need more time to make your payments. This means that (unless our agreement ends early) you will need to make monthly payments for a longer period into the future, which means you will end up paying more for your loan. Increase your monthly payment amounts. If you have a repayment mortgage, and we increase your monthly payments, we will work out the new amounts to be enough to pay off everything you owe by the end of your mortgage term. If you have an interest-only mortgage, and we increase your monthly payments, we will work out the new amounts to cover the interest on what you owe. The overall amount you owe will have increased because of you having stopped making (or having reduced) your monthly payments. You must make sure that your arrangements to repay everything you owe at the end of your mortgage term cover the increase in the overall amount you owe. We will tell you before we start your monthly payments again, increase them, or extend your mortgage term. This gives you an opportunity to contact us if you would like to discuss what we are doing. Please note that we can also take other steps and other things can happen, as described in Chapters 14 to 16. 5

10 Your arrangements to pay off everything you owe, if you have an interest-only mortgage We can ask you to show us what arrangements you have made to pay everything you owe by the end of your mortgage term. If we are reasonably concerned that those arrangements may not be sufficient, we will make a reasonable effort to contact you to discuss how you can put that right. If we cannot get hold of you, or are not reasonably satisfied with how our discussions go, we may do one or both of the following. Switch some or all of what you owe from an interest-only mortgage to a repayment mortgage. This means you will have to pay monthly payments set at higher levels to pay off everything you owe (including your loan) by the end of your mortgage term. Extend your mortgage term, if we reasonably think you need more time to make your payments. This means that (unless our agreement ends early) you will need to make monthly payments for a longer period into the future, which means you will end up paying more for your loan. We will give you notice before we do this. When we can change your monthly payments Sometimes, we may need to adjust your monthly payment amounts so that they can continue to be at the level described under the heading Your monthly payment amounts near the start of this Chapter. We may do this if for example: your interest rate changes; we change how we work out interest; you have to pay a new charge or cost; you make an overpayment; you are late making a payment or only pay part of it; we lend you more money; there is a change to your mortgage term; we have allowed a temporary stop or reduction to your monthly payments; or you switch to or from an interest-only mortgage. We will give you notice when we change your monthly payments. 6

11 Chapter 2 The interest you pay You will have to pay us interest on what you owe. There are different types of interest rate and in this Chapter we explain how each of them works, but your offer letter will tell you what type or types apply to your loan. This Chapter also explains when we will charge interest, how we work out how much interest you have to pay and how we may change an interest rate. What we charge interest on We charge interest on everything you owe (until you have paid it off) unless we tell you we are not charging interest on something. We charge you interest for every day you owe us anything under our agreement. We start charging interest: on any money we lend you from the day we lend it to you; on interest from the day after we add it to your loan; and on any charges and costs in the way we explain in Chapter 3 (in the section called When and how to pay our charges and costs ). If you make a payment, it will reduce what you owe (and so what we charge interest on) from the day we actually receive the money. How we work out interest For each month, we look at what you owe at the very start of the month, and then at anything we add to what you owe (such as a charge) or that you pay off (say through a monthly payment) during that month. We then calculate your interest for the month as follows. (what you owe at start of month) (yearly interest rate) (days in the month) PLUS (any added amount) (yearly interest rate) (remaining days in month, including day of addition) MINUS (any payment) (yearly interest rate) (remaining days in month, including day of your payment) We then divide that total figure by 365 (366 in a leap year). We perform our calculation to four decimal places at each step and then round up the result to the nearest penny to give you your interest charge for the month. 7

12 Someone owes 100,000 at the start of 1st June, and on 16th June they make a payment of 20,000. Their yearly interest rate is 6%. On that basis, we work out their interest for June as follows. 100,000 6% 30 (being the number of days in June) = 180, ,000 6% 15 (being the number of days from 16th to 30th June) = 18, , , = 162, , = Total Interest charge for June = Sometimes we may change an interest rate at a point during a month. (For details of when we might do this see later in this Chapter under the headings When can we change a lender variable rate?, Tracker rates and Added rate.) If we do change the rate after the beginning of the month we will work out the interest in the same way as set out above but we will use the original rate up until the date of the rate change, and use the new rate for the rest of the month. Someone owes 100,000 at the start of 1st June. Their yearly interest rate is initially 6% but on 10th June the rate is changed to 6.25%. On that basis, we work out their interest for June as follows. 100,000 6% 9 (being the number of days in June that the interest rate was 6%) = 54, , % 21 (being the number of days in June that the interest rate was 6.25%) = 131, , , = 185, , = Total Interest charge for June =

13 When do we add interest? We will add the interest for each month to what you owe at the end of the last day of that month. We then start charging you interest on that interest (often called compound interest ) from the first day of the next month. What type of interest rate do you have? We will agree with you: whether your interest rate is fixed or variable; when an interest rate will end, if it is only for part of your mortgage term; and whether you pay different rates on different parts of your loan. We will usually agree terms about your interest rate in your offer letter, and that is what we assume when we refer to your offer letter in the rest of this Chapter. Someone s offer letter may say that they will pay: a fixed rate which ends on a certain date or after a certain period of time; a variable rate which ends on a certain date or after a certain period of time; or a mixture of these. What happens when your fixed or variable rate ends? Your offer letter will say how long your fixed or variable rate will last for and what will replace it (usually a lender variable rate) when it ends. Fixed rates What is a fixed rate? A fixed rate is an interest rate that does not go up or down the interest rate remains the same for the period of time that it is fixed. Variable rates What is a variable rate? A variable rate is an interest rate that can change. A variable rate can go up and down. 9

14 There are different types of variable rate, for example lender variable, tracker and capped rates. You can read more about different types of variable rate and how they can change below. Lender variable rates What is a lender variable rate? A lender variable rate is a variable interest rate which we set and can decide to change. We can charge different lender variable rates for different customers or different types of loan. We may even charge different lender variable rates on different parts of the same loan. Your offer letter will say if one or more lender variable rates are to apply to your loan. When can we change a lender variable rate? We can change a lender variable rate at any time, after giving you notice that we re going to do so. We can reduce the rate for any reason, but we will only increase it in the following situations. Change to our cost of lending: We have costs in raising the money lent to our residential mortgage customers. If those costs change, or we know they are about to change, we can change a lender variable rate in proportion to the change in costs. Change to laws and regulations: We of course follow laws and regulations (see Chapter 18 for an explanation of what we mean by laws and regulations ). These might change, or we might know that they are about to change. If the change in laws and regulations means we should change a lender variable rate, we will do so. If there is a change to our cost of following laws and regulations, as a result of a change to them, we can also change a lender variable rate in proportion to the change in cost. Sometimes those reasons may allow us to change one lender variable rate at a different time or by a different amount from another lender variable rate. What is a residential mortgage? This is where we take a mortgage over a property that is used as someone s home, or intended to be used as a home. It could be either the customer s home or someone else s, for example someone the customer let the property to. 10

15 Discounted rate What is a discounted rate? This is where your interest rate is set at a particular level (discount) below a lender variable rate. The rate you will pay is the lender variable rate that applies to your loan less the discount. Say you have a discount of 2% off a lender variable rate and that lender variable rate is 6%, the interest rate you will pay is 4%. If we increase that lender variable rate to 7%, your interest rate would become 5%. Your offer letter will say if you are to have a discounted rate, the level of the discount and how long it lasts. We will not change the level of the discount. However, if the discount means that your interest rate would fall below zero, your interest rate will be 0% instead. Tracker rates What is a tracker rate? A tracker rate is where your interest rate follows another rate which is not set by us. It will track that other rate by a margin. If the rate being tracked changes, we will also change your rate within 30 days to keep to the margin and we will give you notice before we do so. The 30 days will start from the date of the official publication of the change in rate. Say your interest rate tracks Bank of England base rate by a margin of +2% then, when the base rate is 2%, your interest rate would be 4%. If a base rate increase to 3% is published on, say, 1st June, then we will raise your interest rate to 5% before 1st July. 11

16 What is Bank of England base rate? This is the official Bank of England Bank Rate, which people commonly call base rate. Your offer letter will say if you are to have a tracker rate, what your margin is, what rate it tracks and how long it lasts. The margin could be positive (for example, base rate +2%), negative (for example, base rate -1%) or even zero (if, for example, your interest rate is set at the same level as the base rate). We will not change the margin. However, if the margin means that your interest rate would fall below zero, your interest rate will be 0% instead. Capped rate What is a capped rate? This is where an interest rate that is variable (which means it can go up or down) cannot go above a particular level. That level is the cap, and is sometimes also called the ceiling. Your offer letter will say if you are to have a capped rate, what the cap is and how long it lasts. We will not charge you interest above that cap for as long as the cap lasts. Say you are paying interest at a variable rate, which is currently at 3.5%, and you have the benefit of a cap set at 4.5%. The variable rate then increases to 5%. The interest rate you pay would increase to the cap at 4.5%. If the variable rate then goes down, to say 4%, the interest rate you pay would become 4%. Added rate What is an added rate? This is where we charge an additional interest rate on top of a fixed or variable rate (or rates) that you must pay on your loan. 12

17 We may charge you one or more added rates if: you agree to it in your offer letter; or an added rate becomes payable for the reasons in Chapter 13 under the heading Extra interest or regular additional payments (which can apply if you let your property or change its use without our permission). We can reduce or stop charging an added rate at any time. We can also increase an added rate for the same reasons as we can increase a lender variable rate (see above). We will not, however, increase an added rate as a result of a change to our cost of lending or our cost of following laws and regulations, if we have already increased another rate that applies to the same part of what you owe for the same reason. Sometimes those reasons may allow us to increase the added rate at a different time or by a different amount from a change to a lender variable rate. We will give you notice before we change an added rate. Chapter 3 Our charges and our costs In addition to paying us interest you will sometimes have to pay charges and costs in relation to the mortgage, your property or our agreement. This Chapter explains what these charges and costs may be, how we work them out, when and how we will pass them on to you and when we charge interest on them. It also covers when we may change our costs. As well as paying us interest on your loan, you may have to pay us charges and costs. What are our charges? Our charges relating to our agreement are any: charges at the start of our agreement as described in your offer letter, for example a product fee ; early repayment charges (see Chapter 5); other charges you have to pay when you repay part, or all, of everything you owe, including at the end of your mortgage term; regular additional payments described in Chapter 13 (under the heading Extra interest or regular additional payments ); charges for us to agree to additional borrowing or new services; 13

18 charges for where you agree to us making a change to our agreement (for example, changing the type of rate you pay, or a borrower, or your mortgage term). Chapter 13 tells you how we may charge any regular additional payments. Otherwise, we ll tell you of any charges in advance, so that you ll have agreed to them before they become payable. What are our costs? Our costs are what you pay us for our expenses to do with the mortgage, your property or our agreement, apart from: our normal expenses for servicing our residential mortgages in general where our customers are keeping to their agreements with us, as we have already taken those expenses into account when setting our interest rates and the charges we mention above; or other expenses included in the charges we mention above. Our costs might come about because of something you ask for or because you do not keep to your obligations under our agreement. You will only have to pay for a cost of ours so far as the cost is reasonable. What costs will you have to pay extra for? It would not be possible to list every type of cost, but some common examples are: the costs of taking legal or other action if you break our agreement or if there is a dispute to do with the mortgage, your property or our agreement; the costs of us having to make payments to other people because you have not met your obligations to do with your property, for example, if we pay a service charge where you have failed to do so; and the costs of taking steps such as inspecting, valuing or insuring your property, where our agreement allows us to take those steps. (Chapters 12 to 18, headed What else can we do?, set out in more detail the types of action we can take and when we can take it.) Our standard costs In many cases our costs will be standard costs (but not all of them, as we explain later in this Chapter). We will give you information about our standard costs and regular updates of any additions or changes to them. If a standard cost is not covered by our latest information (or has since changed) we will tell you before you have to pay the cost. 14

19 How we set our standard costs We work out each of our standard costs to be a reasonable amount, as follows. Each will be for all our costs for the activity, including both our own internal costs and costs we pay to other people. We will make a reasonable estimate of the expected average costs, and set the fee at the level of that average. As well as costs specific to the standard cost, our estimate can include, for example, a reasonable share of our costs in having and using resources (such as offices, staff and computer systems) that we also use for other purposes. If our costs (whether internal or paid to other people) change, we can change our standard costs as described below. How we can change our standard costs We can reduce or cancel a standard cost at any time for any reason. We can also increase a standard cost or bring in a new one at any time, but only in the following situations. Change to our costs: If our costs change, or we know they are about to change, we can change our standard cost in proportion to the change. New or increased standard costs: If we have been giving you something for free or we bring in something new, we can start charging a standard cost for it. Similarly, we can increase our standard costs if we have not been fully passing on our costs. Change to laws and regulations: We of course follow laws and regulations (see Chapter 18 for an explanation of what we mean by laws and regulations ). These might change, or we might know that they are about to change. If the change in laws and regulations means we should change our standard costs, or the levels of our standard costs, we will do so. If there is a change to our cost of following laws and regulations, as a result of a change to them, we can also change our standard cost (including bringing in new standard costs) in proportion to the change in our cost. If we change the level of a standard cost or bring in a new standard cost, we will give you notice before it becomes payable. Where we do not have a standard cost Where we do not have a standard cost, we will simply charge you a reasonable amount to cover our internal costs and any costs we pay to other people. 15

20 Suppose you have a lease for your property and we end up having to pay the ground rent and service charges because you have not. If we do have a standard cost to cover our internal costs of dealing with those payments, you will have to pay this. However, our standard cost will not cover the amounts of the ground rent and service charge themselves. This is because we cannot estimate in advance what we might end up having to pay. So, you will have to pay us what we pay your landlord on top of any standard cost we may have. Taxes on our costs If any tax is payable on our standard costs or other costs that we pass on to you, you must also pay the tax unless we reasonably think that we can recover it in some other way. We will add the amount of tax to the cost that you have to pay. You may have to pay VAT or (if, say, we need to arrange buildings insurance) insurance premium tax. When and how to pay our charges and costs When must you pay a charge? If you have to make regular additional payments under Chapter 13, we will tell you when to pay them. Otherwise, a charge will be payable on the date you have agreed to pay it, whether in your offer letter or otherwise. If we agree to add a charge to your loan, we will add it on the date it becomes payable. If we have not agreed to add it to your loan, you must pay it separately when it becomes payable if you do not we can then add it to your loan. When must you pay a cost? We can add a cost to your loan on the date it becomes payable. For a cost where we have to pay another person, it will be the date by which we have paid that person. For any other cost, it will be the date by which we have done the work covered by the cost. We will tell you after we have added a cost to your loan. 16

21 What happens if we add a charge or cost to your loan? If we add a charge or cost to your loan then, unless we tell you otherwise, we will charge interest on it. We will charge interest: on a charge, from when we add it to your loan; and on a cost, from the beginning of the second month after we add the cost to your loan. (This allows you to avoid paying interest on a cost by making an additional payment to pay it off before then.) Say we add a cost to your loan on 8th January, we will not start charging interest on the cost until 1st March. You will have to pay interest on the charge or cost at the same interest rate as you pay on your loan, unless we have agreed otherwise (for example, in your offer letter). You will also have to pay a charge or cost that we add to your loan on the same basis as you repay your loan, again unless we have agreed otherwise. This means that, when we next change your monthly payments, we will at the same time change them so that: for a repayment mortgage, they pay off the charge or cost (and everything else you owe) by the end of your mortgage term; and for an interest-only mortgage, they pay the extra interest on the charge or cost. You must make sure that your arrangements to repay everything you owe at the end of your mortgage term also cover any charges and costs that are added to your loan. What if your loan is in different parts? As we discuss in Chapter 4, different parts of your loan can have different interest rates, mortgage terms or repayment methods. We will tell you which part of your loan we add a charge or cost to. If you repay that part before another part, we will add any remaining charges and costs to a remaining part of your loan. Unless we notify you otherwise you will have to pay each charge and cost (and interest on it) on the same basis as the part of your loan we add it to. 17

22 Chapter 4 Where different parts of your mortgage loan are on a different basis Your loan may be in different parts and different conditions may apply to each part, so that the repayment method, the type of interest rate or the mortgage term of one part of your loan may be different to another part. This Chapter explains more about what it will mean for you if your loan does have different parts. What different types of loan are there? A loan can have different types of repayment method. It can be an interest-only mortgage or a repayment mortgage. Different types of interest rate can apply, for example a loan can have a fixed or tracker rate, or a lender variable rate. Different mortgage terms may be agreed, for example one loan may need to be repaid within 15 years and another within 25 years. Sometimes a single loan can be a mixture of these. A single loan for 250,000 could be made up of: one part, for 100,000, which has a fixed interest rate of 5%; and the other part, for 150,000, which has a tracker rate of Bank of England base rate +2%. How does this affect you? We will give an indication, usually in offer letters, if your loan is in different parts. If your loan is in different parts, we may require you to: make a single monthly payment for all parts; make separate monthly payments for different parts; or make separate monthly payments to cover any costs or charges that you have to pay. Also, please remember when reading this booklet that things can apply differently to different parts of your loan. 18

23 If one part of someone s loan is on a tracker rate and another part is on a lender variable rate, different sections in Chapter 2 apply. If one part of someone s loan is on one of our lender variable rates, and another part is on another of our lender variable rates, we may change those rates at different times or, say, increase one by 0.5% and the other by only 0.25%. We may set and change your monthly payments separately for each part. Chapter 5 Early repayment You may find you re in a position to pay off some, or all, of what you owe earlier than you originally agreed to (or you may have to do so). If you do, you may have to pay us an extra charge. In this Chapter you can find out how early repayment will work and when and how you may have to pay that charge. Paying off what you owe early At any time before the end of your mortgage term you can choose to make an early repayment by either paying: everything you owe early (for example, if you remortgage or sell your property); or only part of what you owe early, by making a payment on top of your monthly payments. Charge for early repayment You might or might not have to pay us an early repayment charge, depending on what you have agreed to (usually in your offer letter). If it is payable, we will deduct it from the amount of your early repayment. Someone owes 100,000, and wishes to pay it off in full at a time when a 3% early repayment charge applies. Here, the early repayment charge would be (3 100) 100,000 = 3,000. The customer would therefore need to pay 100, ,000 = 103,000 to pay off their mortgage loan in full. 19

24 Where you make an early repayment of only part of what you owe, and an early repayment charge applies, we will ask you to pay an early repayment charge just on that part (see the example in the next Chapter). Where the charge is payable, it will not only be payable where you choose to make the early repayment, but also where you have to make the early repayment or we make it (Chapter 14 explains when that might be). We may also ask you to pay an early repayment charge if you ask us to change the type of interest rate (or rates) you are paying, and we agree to the change. Chapter 6 How we apply overpayments and underpayments There may be times when you choose to pay more, or you pay less, than your monthly payments. This Chapter explains how we will use such payments when your loan is in different parts, how they will affect your loan and how you have some choice as to how an overpayment will be used. An overpayment is when you choose to pay more than your monthly payment. An underpayment is where you pay less than you owe for your monthly payment. In this Chapter 6, we explain how we will use an overpayment or an underpayment if your loan has more than one part (see Chapter 4). We will use any other money that we receive, that does not form part of your monthly payment, in the same way. If you are choosing to make an overpayment, and want us to use it differently, you can ask ahead of making the payment. We will then use the overpayment as you wish, but only after we first use it to pay any early repayment charge and any overdue amounts such as a missed monthly payment. How we use underpayments and (unless you can and do tell us otherwise) overpayments We will use an underpayment or overpayment to pay towards each part of your loan in the same proportions as we apply your full monthly payments to those parts. In the case of an overpayment, we will only do this after first using the payment to pay any early repayment charge. If you only have to pay an early repayment charge on part of what you owe, we will pay the charge out of the payment towards that part. 20

25 Someone has a loan with us which has two parts. Let s say their total monthly payment is 400, of which: 100 is the monthly payment on part is the monthly payment on part 2 We calculate what percentage of their total monthly payment is made to each part:- Payment on part 1 ( 100) Total monthly payment ( 400) 100 =25% Payment on part 2 ( 300) Total monthly payment ( 400) 100 =75% Scenario A They make an overpayment of 100 (on top of their 400 monthly payment) We apply 25 of the overpayment to part 1. (Overpayment of %= 25) We apply 75 of the overpayment to part 2. (Overpayment of %= 75) Scenario B They make an overpayment of 100, and an early repayment charge of 3 is payable on part 2 We apply 25 of the overpayment to part 1. (Overpayment of %= 25) We use 3 of the overpayment to pay the early repayment charge We apply 72 of the overpayment to part 2. (Overpayment of % = 75 minus 3 = 72) Scenario C They pay 300 instead of 400 for their monthly payment (an underpayment) We apply 75 of the underpayment to part 1. (Underpayment of %= 75) We apply 225 of the underpayment to part 2. (Underpayment of %= 225) 21

26 Chapter 7 Insuring your property You must have buildings insurance over your property as long as you have the mortgage. This Chapter sets out what we expect that insurance policy to cover and the things that you must do in relation to insurance before and after you take it out. We also explain how we may step in if you do not do what we expect. If your property is in Northern Ireland, you can also read in this Chapter about how any compensation payout you receive may have to be used. What you must do You must make sure that there is buildings insurance in place for your property at all times. What if you cannot insure? Sometimes you will not be able to insure your property yourself because someone else has the legal right to insure. An example of that would be if your property is leasehold and the lease requires your landlord to insure it. In that case, you must do all you reasonably can to make sure that your landlord insures it. You must show us details of the insurance policy and proof that it is still in force, if we ask you. If we reasonably think that the cover is not suitable, you must improve the cover as we ask. You must claim under the policy for any damage (except minor damage) you are covered for unless you put the damage right yourself. What the buildings insurance policy must cover When you insure your property, the following terms will apply. If the insurance company allows you to, you must have it insured in our joint names, and if that is not possible you must arrange for our interest in your property to be noted on the insurance policy. The policy must be suitable to cover your property so that if something happens to it, the money from a claim will pay to allow it to be put back to how it was before. 22

27 When is a policy suitable? This normally requires the type and amount of insurance cover to be adequate and for the level of any excess to be affordable if you need to make a claim. (The excess is what you agree in the insurance policy to pay yourself if there is damage to your property, before you can look to the insurer to cover you.) For the type of cover, policies which cover comprehensive householders risks would normally be adequate. For the amount of cover, some policies have an unlimited amount of cover to allow your property to be rebuilt if badly damaged, without needing to keep checking that amount as prices for rebuilding change. Other policies have a limit. If the policy has a limit, you will need to make sure that it will be enough to allow your property to be completely rebuilt if badly damaged. What we can do We may insure our interest and/or your interest in your property if: you are not insuring it (and we are not reasonably satisfied that anybody else has insured it); we reasonably believe the insurance is not suitable and you have not made it so if we have asked; or we have asked you to provide details of the insurance and/or proof that it is still in force and you have not done so. If we insure your property, we will decide the following: who the insurer will be; what will be covered by the policy; and the amount of the cover and any excess. We will keep any commission paid or allowed for any insurance we arrange. The insurance we put in place will be to protect our interests. Our insurance may not cover your interests or the interests of anyone else at all, or if any of your or anyone else s interests are covered, they might only be partly covered. Say your property has a value of 300,000, with a mortgage to us with 200,000 left to pay and a mortgage to another lender with 40,000 left to pay. If we insure your property, we may insure it for 200,000 (plus some extra to cover any extra interest, charges and costs) to cover our interests. This leaves your interests and the interests of the other lender not insured. 23

28 You can at any time ask us to provide you with details of any insurance we have put in place. It is down to you to decide whether that insurance is also suitable for you (and for anyone else who might have an interest in your property), and to arrange any additional insurance that you may need. If we insure your property we can add the cost to your loan and we can charge you interest on it. Although we may insure your property, you must not rely on us to insure your property if you do not. Provisions that apply whoever insures your property You must take reasonable steps to make sure that nothing happens which may harm the ability to make a claim under the insurance. If you do not pay the insurance premiums or do not give the insurer all the information they ask for, they might not have to pay out if you make a claim. You must tell us straight away if any significant damage happens to your property and you will need to make a claim. Where the insurance allows, we will have a right to negotiate with the insurer and settle a claim on reasonable terms. Any money from a claim must be used to repair or rebuild your property or for another purpose for which the claim payout was made, unless we give you notice that it is to be used to pay towards everything you owe. We will not do that unless we reasonably consider that using the money to repair or rebuild your property or for the other purpose referred to above: will not put your property in good enough repair for the value of your property to cover everything you owe; or will not meet the other purpose(s) the payout was made for. If you get any money from a claim under any buildings insurance for your property, you must hold it all on trust for us (which broadly means holding it for our benefit) until it is used to repair or rebuild your property, for another purpose for which the claim payout was made or to pay towards everything you owe. You must do this whether or not we agreed to the insurance. 24

29 Compensation Agency arrangements for properties in Northern Ireland If your property is in Northern Ireland and the Compensation Agency agrees to pay compensation for any damage caused to your property: you must hold the compensation that you get from the Compensation Agency on trust for us, unless an insurer has also paid money under an insurance policy for the same damage, in which case you only need to hold on trust for us the part of the compensation that is not going to be repaid to the insurer; and any money paid by the Compensation Agency must be used to repair or rebuild your property, unless we give you notice that it is to be used instead to pay towards everything you owe. We will not give you notice that the money is to be used in that way unless we reasonably consider that it will not put your property in good enough repair for the value of your property to cover everything you owe. Chapter 8 Our rights and how we may use them We need to have rights in certain situations to allow us to do things, ask you to do things or make you stop doing something, so that we can protect our interests. In this Chapter we explain how we will act when using the rights that we have. What are our rights? We have rights in our agreement which help us to protect our interests. Depending on the circumstances, we may choose whether or not to use a right or which right to use. Our rights include: not giving our permission or approval, where you need it before doing something (for example if you want to rent out your property or use it for a different purpose. For the things you need our permission to do see the section headed When you must ask for our permission in Chapter 9); making our permission or approval subject to conditions; requiring that certain things be to our satisfaction or acceptable to us or that documents be in our preferred form; requiring you to take or not to take certain action; or taking other action under our agreement. 25