Welcome to Union Bank. Important information regarding changes to your Frontier Bank business account(s), effective April 11, 2011.

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1 Welcome to Union Bank Important information regarding changes to your Frontier Bank business account(s), effective April 11, 2011.

2 Union Bank appreciates your business. As Union Bank prepares for a complete conversion of your Frontier Bank accounts and services to similar Union Bank accounts and services on April 11, 2011, our top priority is to ensure a smooth transition for you. With that in mind, we have created this informative guide for you. It outlines many of the new benefits of banking with Union Bank and provides important information about changes to your existing accounts and services. For a complete listing of all of Union Bank s products and services, please refer to the 2011 All About Business Accounts & Services Disclosure and Agreement and Fee Schedule, or visit unionbank.com for more details. Thank you again for the opportunity to serve your financial needs. We look forward to providing you with the highest level of service for years to come. Questions? Call or go to unionbank.com/hellofrontierbank 2 U n i o n B a n k

3 Contents Business ATM or debit card 2 Internet Business Banking 3 Mobile Business Center 7 Automated Telephone Banking 8 Business overdraft protection 9 Account & product changes and updates 11 Other important updates 22 Contact information 28 KEY DATES Early April, 2011 April 7, 2011 April 8, 2011 April 9, 2011 April 10, 2011 April 11, 2011 If you currently have a Frontier Bank Business ATM or debit card, your new Union Bank Debit MasterCard BusinessCard will arrive in the mail. This is your last day to access Frontier Bank s Online Bill Payment Service. (See the Internet Business Banking section for more details.) This is your last day to make transactions at frontierbank.com. Please note that you will not have access to online banking again until April 11, Print or download your Frontier Bank bill payment history prior to this date. You can start using your new Union Bank Debit MasterCard BusinessCard upon activation. Please note: Online banking will not be available at frontierbank.com or unionbank.com. If you currently use Frontier Bank Business Online Banking, you will receive an with instructions to sign on to Union Bank Internet Business Banking and Online Bill Pay service for the first time. Please note: Online banking will not be available at frontierbank.com or unionbank.com. Your new Union Bank account(s) will be active begin banking at any Union Bank banking office or at unionbank.com on this date. G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 1

4 Business ATM or debit card If you currently have a Frontier Bank Business ATM Card or VISA Business Debit Card(s), you will receive a new Union Bank Business ATM Card or Debit MasterCard BusinessCard to replace your existing card(s). However, your PIN will remain the same. Your new Union Bank Debit BusinessCard provides you with the same functionality as your previous Frontier Bank debit card and can be used at millions of retailers that accept the MasterCard Debit Card. You can also use your Union Bank Business ATM Card or Debit BusinessCard at over 600 Union Bank ATMs and at ATMs worldwide that display the MasterCard or STAR symbol. 1 Please note: As a Union Bank customer, you will be charged a fee when using any non-union Bank ATM, including the MoneyPass ATM Network. Your daily withdrawal and/or purchase limits on your Union Bank debit card will currently remain the same as they were with Frontier Bank. You can start using your new Union Bank card on April 9, 2011, after activation. Your new card and card activation instructions will be sent to you in early April. For your convenience and to help streamline business expense management, additional cards can also be ordered by contracting officers. Please visit a Union Bank banking office beginning April 11, 2011 for more information. As soon as you receive your new Union Bank card, please inform any third party or business initiating a charge to your Frontier Bank card of your new card number that will be effective April 9, With your new Union Bank Debit BusinessCard, you will also be eligible to participate in the MasterCard Easy Savings TM automatic rebate program with participating merchants in categories like travel and entertainment, office supplies, restaurants, and transportation. Additional information will be included with your replacement card. 2 U n i o n B a n k

5 Internet Business Banking NOTE: When your account(s) has moved to Union Bank, initially, only the designated Web Administrator on your account will have online access. On April 10, 2011, the designated Web Administrator will receive an with instructions to sign on for the first time beginning April 11, Once the designated Web Administrator signs on to Internet Business Banking for the first time and accepts the Business Online Banking Service Agreement, then all authorized users can access the service and register their User IDs and create a new password. Reminders Before April 8, 2011 Starting April 11, 2011 Make sure your online banking address is current at frontierbank.com (located on the MyProfile tab). During the conversion, we will you important information to ensure your online access continues without interruption. Print or download your Frontier Bank Statements and Transaction Detail information. Print or download your Frontier Bank bill payment history. If you receive ebills, request an alternative billing method from your ebill providers. Please note: The last day to access Frontier Bank s Bill Payment Service will be Thursday, April 7, All other online banking transactions may be made at frontierbank.com through Friday, April 8, The following Monday, April 11, 2011, all online banking activities will be conducted at unionbank.com. The designated Web Administrator will need to sign on to Internet Business Banking for the first time at unionbank.com to register their online User ID and password and to accept the Business Online Banking Service Agreement. (On April 10, 2011, the designated Web Administrator will receive an with instructions.) Familiarize yourself with the new service and select the account alerts you would like to receive. Verify that your account(s) from Frontier Bank, bill payment, and account transfer information have been transferred correctly. Update your browser bookmarks with unionbank.com. G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 3

6 Frontier s Bill Payment Service will not be available after April 7, Frontier Bank online banking will no longer be available after April 8, Online banking at both frontierbank.com and unionbank.com will not be available on April 9-10, You can begin using Internet Business Banking at unionbank.com on April 11, 2011, with the ability to: Transfer funds between all of your Union Bank accounts. (Note: Any scheduled/recurring transfers you have set up between your Frontier Bank accounts will be transferred to your Union Bank accounts.) Set up alerts to receive notifications of account activity on your or cell phone. Access statements and check images online. Access previous Frontier Bank estatements, including images (available beginning April 12). Please note that estatements produced after April 11 will not include check images as part of the estatement pdf file; however, images will be available online. Pay bills with Online Bill Pay service. Download your account information into QuickBooks or Quicken software when you access your accounts through Union Bank Internet Business Banking. Transaction history. As of April 11, 2011, 90 days of historical Frontier Bank account information will be available on Union Bank Internet Business Banking. Previous Frontier Bank estatements will be accessible online at unionbank.com in Adobe PDF format. 4 U n i o n B a n k

7 Online Bill Pay. All payees and scheduled/recurring payments that you ve set up with Frontier Bank s Bill Payment Service will be automatically transferred to the Union Bank Online Bill Pay service. Any payments you have scheduled for payment after April 15, 2011, will be paid through this new service. Payments scheduled prior to April 8 through Frontier Bank s Bill Payment Service for payment through April 15, 2011 will be paid through Frontier Bank s Bill Payment Service. On April 11, 2011, sign on and review the transferred information to make sure it is accurate. The automatic transfer of scheduled/recurring payments will proceed whether or not you sign on to your account. Bill payment history for transactions made prior to conversion will not transfer to Union Bank. This information will only be available at frontierbank.com until April 8, So be sure to print or download this information before April 8, At Frontier Bank, payments were debited on the date that you selected as the payment date. However, bills paid using Union Bank Online Bill Pay may be debited from your account as follows: two business days in advance of the payment date for payments made electronically and five business days in advance when paid by check. Union Bank does not currently offer ebills. If you currently use this service, please contact the companies from which you currently receive ebills and request a different billing method. More information. Many of your questions can be answered with Union Bank s informative Internet Business Banking tutorials, which you can find at unionbank.com. For live assistance, please contact Customer Service at , seven days a week, 6:00 a.m. to 11:00 p.m., Pacific Time. Internet Business Banking is available 24 hours a day with the exception of scheduled maintenance periods and any unforeseen system outages. 2 G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 5

8 Questions and answers about signing on to Internet Business Banking. Beginning April 11, 2011: Where do I access my account online? Sign on at unionbank.com How do I sign on? Enter your User ID when prompted. (Your User ID for unionbank.com should be the same Login ID you used at frontierbank.com.) On April 10, 2011, you will receive an with instructions to sign on for the first time. The designated Web Administrator will need to sign on to Internet Business Banking for the first time to register the User ID and create a new password. What should I do when I first sign on? First, verify that your accounts and bill payment information have transferred and that all your information is correct. Then, take some time to familiarize yourself with Union Bank s Internet Business Banking application. 6 U n i o n B a n k

9 Mobile Business Center Once your new accounts are active, our free Mobile Business Center gives you the flexibility to manage your business accounts even when you re not at a computer. 3 You can access the Mobile Business Center 4 in one of two ways: through our Mobile Website or Mobile Banking Apps.: Monitor current account balances View account transactions, pending payments, and transfers Send payments to established payees in the U.S. Transfer funds to your other Union Bank accounts Mobile Business Center Information At A Glance Fees & charges FREE 3 Check balances and transactions Pay bills to established payees in the U.S. Transfer funds between your Union Bank accounts How to get started More information Yes Yes Yes 1. Sign on to the Online Business Center 2. select Admin Console on the left navigation bar under Tools & Features 3. Under the Manage Services area, locate the new Mobile Business Center service 4. select Enroll for the user you wish to enroll in the Mobile Business Center Read the Mobile Business Center FAQs at unionbank.com/global/help/small-business/mobile.jsp G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 7

10 Automated Telephone Banking As a Union Bank customer, our automated Telephone Banking 5 system gives you secure, convenient access to all your accounts whenever you need it. Without ever having to visit your banking office, you can use our automated Telephone Banking system 24 hours a day to access your account information and perform banking transactions. Please note: To access your account via telephone, you will need your Union Bank ATM/debit card or your Union Bank account number and PIN. Call Customer service at and you can do all of the following and more: Check account balances Review checking and savings account activity including current pending transactions Pay bills anytime, anywhere 6 Order copies of checks or statements Transfer funds Change your address and PIN Reorder checks Deactivate or reactivate your ATM/debit card Get information on loans and online banking Access new product or service information Request stop payments Locate a Union Bank ATM or branch near you 8 U n i o n B a n k

11 Business overdraft protection Union Bank offers a choice of products and services that may help you avoid overdrafts. If you have a Frontier Bank Reserve Line for overdraft protection, you have the option to convert to a Union Bank Business Cash Reserve Account. 7 (If you have this option, you should already have been notified in a previous mailing.) If you have a Reserve Line with Frontier Bank, but did not receive this notification, please contact your local banking office. BUSINESS CASH RESERVE ACCOUNT 7 Annual Fee Interest Benefits Transfer Fee Other Changes $25 annual fee, charged on June 1 of each year. For existing Frontier Bank Reserve Line customers converting to the Union Bank Cash Reserve Account, the annual fee will be waived for the first year and will be charged on June 1, 2012 and on June 1 of each year thereafter 16.8% fixed APR (Annual Percentage Rate) credit limit up to $5, % fixed APR (Annual Percentage Rate) credit limit of $5,000 or higher A revolving line of credit from which advances are made to cover checking account overdrafts $10 each day for advances of $10 or more (the transfer fee does not apply to Cash Reserve accounts originated in the state of Washington) Monthly minimum payment is 100% of the balance outstanding on the statement date, or if there are insufficient funds in the account to make that payment, the greater of $100 or 15% of the outstanding balance 15 days later. For existing Frontier Bank Reserve Line customers converting to the Union Bank Business Cash Reserve Account, from April 2011 through April 2012, the minimum monthly payment is 100% of the balance outstanding on the statement date, or if there are insufficient funds in the account to make that payment, the greater of $100 or 5% of the outstanding balance 15 days later. G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 9

12 If you have Frontier Bank overdraft protection coverage from a savings account, it will automatically convert to a Union Bank Business Savings Overdraft Protection Plan. 8 Please Note: For the purpose of overdraft protection, only one checking account and one savings account may be linked together. Union Bank checking accounts are not eligible as a source for overdraft protection. Union Bank money market accounts may not be linked for overdraft protection. Business accounts may only be linked to other business accounts. For example, business savings accounts may not be used to cover overdrafts on consumer accounts. BUSINESS SAVINGS OVERDRAFT PROTECTION PLAN 8 Benefits Transfer Fee Transfer Amount No annual fee or regular monthly service charge Automatic funds transfer from your eligible savings to checking to cover overdrafts $5 per day Exact amount to cover overdraft, plus daily transfer fee 1 0 U n i o n B a n k

13 Account & product changes and updates The following tables provide a high-level overview of Union Bank account benefits and features, with periodic suggestions about other products you may be interested in. Please review them for an understanding of how your account(s) may have changed. For additional information, please see the 2011 All About Business Accounts & Services Disclosure and Agreement and Fee Schedule. Basic Business Checking Monthly Service Fee Monthly Features Benefits Other No monthly service charge in any statement period in which you maintain any of the following: $3,000 daily minimum balance $6,000 monthly average balance $7,500 monthly combined balance (or, monthly average balance of linked accounts) If balance is not met: $6 monthly charge (with online statements) $8 monthly charge (with mailed paper statements) No fees for check items deposited No fee each month for 100 paid checks, 10 branch deposits, and $5,000 cash deposited Fees above these limits: Paid Checks: $0.35 each item Branch Deposits: $1.50 each item Cash Deposited: $1.25 per $1,000 Union Bank Debit MasterCard BusinessCard or Business ATM Card, and Telephone Banking available Free Internet Business Banking and Online Bill Pay 9 Free online transaction downloads to Quicken or QuickBooks when accessed through Internet Business Banking Free online statements and the ability to view check images through Union Bank Internet Business Banking Checking accounts are not eligible to cover another checking account as part of the Business Savings Overdraft Protection Plan See information for Business Savings Overdraft Protection Plan on page 10 G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 1 1

14 Some Union Bank customers may prefer Signature Banking SM Basic Business Checking to a Basic Business Checking account. Signature Banking Basic Business Checking offers a variety of benefits and features that can save you money. See the chart below for details. Signature Banking SM Basic Business Checking Monthly Service Fee Monthly Features Benefits No monthly service charge in any statement period in which you maintain any of the following: 10 $10,000 monthly average balance $10,000 monthly combined balance (or, monthly average balance of linked accounts) If balance is not met: $18 monthly charge (with online statements) $20 monthly charge (with mailed paper statements) No fees for check items deposited and branch deposits No fee each month for 250 paid checks and $10,000 cash deposited Fees above these limits: Paid Checks: $0.35 each item Cash Deposited: $1.25 per $1,000 Union Bank Debit MasterCard BusinessCard or Business ATM Card, and Telephone Banking available Free Internet Business Banking and Online Bill Pay 9 Free online transaction downloads to Quicken or QuickBooks when accessed through Union Bank Internet Business Banking Free online statements and the ability to view check images through Union Bank Internet Business Banking Free Signature Banking printed business checks 11 Package of additional savings and lending benefits 12 Other Checking accounts are not eligible to cover another checking account as part of the Business Savings Overdraft Protection Plan See information for Business Savings Overdraft Protection Plan on page U n i o n B a n k

15 Nonprofit Checking Monthly Service Fee Monthly Features Benefits Other No monthly service charge No fees for check items deposited, paid checks, and branch deposits No fee each month for $1,000 cash deposited; $1.25 per $1,000 above $1,000 Union Bank Debit MasterCard BusinessCard or Business ATM Card, and Telephone Banking available Free Internet Business Banking and Online Bill Pay 9 Free online transaction downloads to Quicken or QuickBooks when accessed through Union Bank Internet Business Banking Checking accounts are not eligible to cover another checking account as part of the Business Savings Overdraft Protection Plan See information for Business Savings Overdraft Protection Plan on page 10 ANALYZED BUSINESS CHECKING Product Features Monthly Features Benefits Other Union Bank s Analyzed Business Checking is a costeffective account that helps offset eligible monthly maintenance fees by offering earnings credit based on your combined account balances Receive earnings credit based on your account balances Link multiple accounts to a master account Receive analyzed account statements Easy online access to information in a secure, passwordprotected environment Minimize activity fees; the greater your balances, the more you can save Detailed activity statement for cash management services, paid checks, items deposited, and other banking services to facilitate easy account management As a courtesy, in April, all Monthly Maintenance Fees will be waived All other fees, such as transaction fees, will be assessed for activity from April 11 through April 30, 2011 Earnings credit will be determined by the average collected balances from April 11 through April 30, 2011 G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 1 3

16 Business Tiered Interest Checking Monthly Service Fee Monthly Features Interest Benefits Other No monthly service charge in any statement period in which you maintain any of the following: $5,000 daily minimum balance $7,500 monthly average balance $10,000 monthly combined balance (or, monthly average balance of linked accounts) If balance is not met: $8 monthly charge (with online statements) $10 monthly charge (with mailed paper statements) No fees for check items deposited No fee each month for 100 paid checks, 10 branch deposits, and $5,000 cash deposited Fees above these limits: Paid Checks: $0.35 each item Branch Deposits: $1.50 each item Cash Deposited: $1.25 per $1,000 Tiered, variable interest rates, based on account balance, compounded daily using a 365-day basis and paid monthly to your account. For information on current rates, please call your local banking office Interest rate tiers are based on these balance ranges: $0 $2,499, $2,500 $9,999, $10,000 $24,999, $25,000 $49,999, $50,000 $99,999, $100,000 $499,999, $500,000 $999,999, $1,000,000 $4,999,999, $5,000,000 $9,999,999, and $10,000,000 and more Interest will accrue daily only if the balance is high enough to earn at least $0.001 on that day Union Bank Debit MasterCard BusinessCard or Business ATM Card, and Telephone Banking available Free Internet Business Banking and Online Bill Pay 9 Free online transaction downloads to Quicken or QuickBooks when accessed through Union Bank Internet Business Banking Free online statements and ability to view check images through Internet Business Banking Checking accounts are not eligible to cover another checking account as part of the Business Savings Overdraft Protection Plan See information for Business Savings Overdraft Protection Plan on page 10 This account is available only to sole proprietorships, notfor-profits, and government agencies 1 4 U n i o n B a n k

17 Interest on Lawyers Trust Account (IOLTA) No regular monthly service charge Not eligible for Debit BusinessCard and/or ATM card For more information, go to unionbank.com or visit a banking office near you. Business Savings Monthly Service Fee Interest Benefits Other No monthly service charge in any statement period in which you maintain: $300 daily minimum balance If balance is not met: $3 monthly charge (with online statements) $5 monthly charge (with mailed paper statements) Tiered, variable interest rates, based on account balance, compounded daily using a 365-day basis and paid quarterly to your account. For information on current rates, please call your local banking office Interest rate tiers are based on these balance ranges: $0 $2,499, $2,500 $9,999, $10,000 $24,999, $25,000 $49,999, $50,000 $99,999, $100,000 $499,999, $500,000 $999,999, $1,000,000 $4,999,999, $5,000,000 $9,999,999, and $10,000,000 and more Interest will accrue daily only if the balance is high enough to earn at least $0.001 on that day Business ATM Card, Telephone Banking, and Internet Business Banking available Free online statements through Internet Business Banking Unlimited in-person and ATM withdrawals/transfers (subject to Available Balance) May be used for the Business Savings Overdraft Protection Plan to automatically cover overdrafts Preauthorized transfers, including Business Savings Overdraft Protection Plan transfers, limited to a total of six per month see Limitations on withdrawals on page 22 $15 excess transfer fee for transfers exceeding the allowable limit of six per month May be used to provide Business Savings Overdraft Protection Plan for only one business checking account Business Savings Overdraft Protection Plan to a money market account will no longer be supported See information for Business Savings Overdraft Protection Plan on page 10 G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 1 5

18 Some Union Bank customers may prefer Business Preferred Savings SM to a Business Savings account. A Business Preferred Savings account generally offers a higher interest rate and the option to protect your checking account with the Business Savings Overdraft Protection Plan. See page 10 and below for details. BUSINESS PREFERRED SAVINGS SM monthly Service Fee Interest Benefits Other No monthly service charge in any statement period in which you maintain: $5,000 minimum daily ledger balance If balance is not met: $10 monthly charge (with online statements) $12 monthly charge (with mailed paper statements) Tiered, variable interest rates, based on account balance, compounded daily using a 365-day basis and paid quarterly to your account. For information on current rates, please call your local banking office Interest rate tiers are based on these balance ranges: $0 $2,499, $2,500 $9,999, $10,000 $24,999, $25,000 $49,999, $50,000 $99,999, $100,000 $499,999, $500,000 $999,999, $1,000,000 $4,999,999, $5,000,000 $9,999,999, and $10,000,000 and more Interest will accrue daily only if the balance is high enough to earn at least $0.001 on that day Business ATM Card, Telephone Banking, and Internet Business Banking available Free online statements through Internet Business Banking Unlimited in-person and ATM withdrawals/transfers (subject to Available Balance) May be used for the Business Savings Overdraft Protection Plan to automatically cover overdrafts Preauthorized transfers, including Business Savings Overdraft Protection Plan transfers, limited to a total of six per month see Limitations on withdrawals on page 22 Requires a linked Union Bank business checking account $15 excess transfer fee for transfers exceeding the allowable limit of six per month May be used to provide Business Savings Overdraft Protection Plan for only one business checking account Business Savings Overdraft Protection Plan to a money market account will no longer be supported See information for Business Savings Overdraft Protection Plan on page U n i o n B a n k

19 Business MoneyMarket Account Monthly Service Fee Interest Benefits Other No regular monthly service charge in any statement period in which you maintain: $1,500 minimum daily ledger balance If balance is not met: $8 monthly charge (with online statements) $10 monthly charge (with mailed paper statements) Tiered, variable interest rates, based on account balance, compounded monthly using a 365-day basis and paid monthly to your account. For information on current rates, please call your local banking office Interest rate tiers are based on these balance ranges: $0 $2,499, $2,500 $9,999, $10,000 $24,999, $25,000 $49,999, $50,000 $99,999, $100,000 $499,999, $500,000 $999,999, $1,000,000 $4,999,999, $5,000,000 $9,999,999, and $10,000,000 and more Interest will accrue daily only if the balance is high enough to earn at least $0.001 on that day Business ATM Card, Telephone Banking, and Internet Business Banking available Free online statements through Internet Business Banking Unlimited in-person and ATM withdrawals/transfers (subject to Available Balance) Limited check writing Preauthorized transfers, limited to a total of six per month see Limitations on withdrawals on page 22 $15 excess transfer fee for transfers exceeding the allowable limit of six per month Business money market accounts are not eligible to provide or receive overdraft protection See information for Business Savings Overdraft Protection Plan on page 10 Some Union Bank customers may prefer the following products to a Business MoneyMarket Account: A Business Premium MoneyMarket Account generally features a higher interest rate than a Business MoneyMarket Account. See page 18. A Business Preferred Savings account also generally features a higher interest rate but requires a linked checking account. See page 16. G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 1 7

20 Business Premium MoneyMarket Account Monthly Service Fee Interest Benefits Other No monthly service charge in any statement period in which you maintain: $10,000 minimum daily ledger balance If balance is not met: $12 monthly charge (with online statements) $14 monthly charge (with mailed paper statements) Tiered, variable interest rates, based on account balance, compounded monthly using a 365-day basis and paid monthly to your account. For information on current rates, please call your local banking office Interest rate tiers are based on these balance ranges: $0 $2,499, $2,500 $9,999, $10,000 $24,999, $25,000 $49,999, $50,000 $99,999, $100,000 $499,999, $500,000 $999,999, $1,000,000 $4,999,999, $5,000,000 $9,999,999, and $10,000,000 and more Interest will accrue daily only if the balance is high enough to earn at least $0.001 on that day Business ATM Card, Telephone Banking, and Internet Business Banking available Free online statements through Internet Business Banking Unlimited in-person and ATM withdrawals/transfers (subject to Available Balance) Preauthorized transfers, limited to a total of six per month see Limitations on withdrawals on page 22 $15 excess transfer fee for transfers exceeding the allowable limit of six per month Business money market accounts are not eligible to provide or receive overdraft protection See information for Business Savings Overdraft Protection Plan on page U n i o n B a n k

21 Business Custom Time Deposit OR FIXED MATURITY TIME DEPOSIT (Certificate of Deposit) for balances less than $100,000 Interest Benefits Other The maturity date and interest rate of your Time Deposit/Certificate of Deposit (CD) will not change through maturity Compounded daily, using a 365-day basis Interest payment options are: (1) credit to the CD, (2) credit to a Union Bank account, or (3) payment by check to your current mailing address Paid monthly, quarterly, semi-annually, or annually. If the term of your CD is 12 months or less, you may also choose to have interest paid at maturity Interest will accrue daily only if the balance is high enough to earn at least $0.001 on that day CD terms range from 7 days to 60 months For Business Custom Time Deposits: After maturity, your CD will automatically renew to a Business Custom Time Deposit with the same term unless you specify otherwise within the 10-day grace period (3-day grace period for maturity terms less than 32 days). For information on current rates, please call your local banking office For Fixed Maturity Time Deposits: After maturity, your CD will no longer accrue interest and will not automatically renew you will need to provide instruction CD is subject to Frontier Bank s early withdrawal penalty 13 if withdrawn before the maturity date. After renewal, Union Bank s early withdrawal or compensating penalty will apply. Refer to the 2011 All About Business Accounts & Services Disclosure and Agreement and Fee Schedule for details on Time Deposit accounts Your CD will no longer pay interest during the grace period if you opt to close your account or do not allow for automatic renewal No statements will be issued G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 1 9

22 Business Custom Time Deposit OR FIXED MATURITY TIME DEPOSIT (Certificate of Deposit) for balances of $100,000 $999,999 Interest Benefits Other The maturity date and interest rate of your Time Deposit/Certificate of Deposit (CD) will not change through maturity Compounded daily, using a 360-day basis Interest payment options are: (1) credit to the CD, (2) credit to a Union Bank account, or (3) payment by check to your current mailing address Paid monthly, quarterly, semi-annually, or annually. If the term of your CD is 12 months or less, you may also choose to have interest paid at maturity Interest will accrue daily only if the balance is high enough to earn at least $0.001 on that day CD terms range from 7 days to 60 months For Business Custom Time Deposits: After maturity, your CD will automatically renew to a Business Custom Time Deposit with the same term unless you specify otherwise within the 10-day grace period (3-day grace period for maturity terms less than 32 days). For information on current rates, please call your local banking office For Fixed Maturity Time Deposits: After maturity, your CD will no longer accrue interest and will not automatically renew you will need to provide instruction CD is subject to Frontier Bank s early withdrawal penalty 13 if withdrawn before the maturity date. After renewal, Union Bank s early withdrawal or compensating penalty will apply. Refer to the 2011 All About Business Accounts & Services Disclosure and Agreement and Fee Schedule for details on Time Deposit accounts Your CD will no longer pay interest during the grace period if you opt to close your account or do not allow for automatic renewal No statements will be issued 2 0 U n i o n B a n k

23 Fixed Maturity Time Deposit (Certificate of Deposit) for balances of $1 million or more Interest Benefits Other The maturity date and interest rate of your Time Deposit/Certificate of Deposit (CD) will not change through maturity Interest is simple (does not compound), using a 360-day basis Interest payment options are: (1) credit to the CD, (2) credit to a Union Bank account, or (3) payment by check to your current mailing address Paid monthly, quarterly, semi-annually, or annually. If the term of your CD is 12 months or less, you may also choose to receive interest paid at maturity Interest will accrue daily only if the balance is high enough to earn at least $0.001 on that day CD terms range from 7 days to 60 months CD is subject to Frontier Bank s early withdrawal penalty 13 if withdrawn before maturity date After maturity, your CD will no longer accrue interest and will not automatically renew you will need to provide instruction No statements will be issued Safe Deposit Box Annual Rental Fee The $5 discount for auto-pay on your next annual rental payment will no longer be available. Size (inches): 2 X 5... $ X 5... $ X 5... $ X 10...$ X $ X 10...$ X 10...$ X $ X 23...$ X 23...$ Box size and availability may vary by branch G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 2 1

24 Other important updates Order of processing checks and other items. We pay or certify your checks and other items in any order, and we may establish different processing priorities and categories for checks and other items. We may change these priorities, categories, and orders at any time without giving you notice. Generally, we post Union Bank transactions and fees first, followed by ATM card and debit card items. We will post these items within each category, in ascending (low to high) order by amount. Checks, bill payments, electronic (such as ACH) debits, and other items will then be posted in descending (high to low) order by amount without regard to any specific category. Limitations on withdrawals. Federal regulations limit certain types of withdrawals or transfers from your savings or money market account to a total maximum of: 6 per calendar month for savings accounts 6 per monthly statement cycle for money market accounts 6 per calendar month for money market accounts for which you request us to generate your account statement on a specific day each month Limited Transactions (maximum total of 6 per month or monthly statement cycle, subject to Available Balance): Checks ATM card/debit card purchases or payments Preauthorized transfers to another deposit account at Union Bank, including Savings Overdraft Protection Plan transfers Preauthorized transfers to another institution Telephone transfers Telephone or online bill payments Online withdrawal transfers 2 2 U n i o n B a n k

25 Unlimited Transactions: Deposits ATM cash withdrawals and transfers (subject to Available Balance) Withdrawals or transfers made in person or by messenger at a Union Bank branch, or by mail (subject to Available Balance) Preauthorized transfers to repay your Union Bank loan (subject to Available Balance) If you exceed the transfer limits on more than an occasional basis, we are required to either convert your account to one not subject to transfer limitations or close your account. Excessive transfers during a single month or monthly statement cycle may result in account closure or conversion to another account type without prior notice to you. If we close or convert your account, you will receive a separate communication from us informing you of our actions. In addition, each time a transfer is paid against your account in excess of those allowed by federal regulation, you will be assessed a Bank excess activity charge. Problem resolution. For accounts or safe deposit boxes at a banking office in any state other than California, the following applies: To the maximum extent permitted by law, you and the Bank intentionally and deliberately give up the right to a trial by a jury to resolve all Claims, including all questions of law or fact relating thereto. If the waiver of jury trial set forth above is not enforceable for any reason, then the parties hereby agree that all Claims, including all questions of law or fact relating thereto, shall be determined by judicial reference pursuant to the applicable state statutes. Nothing in this paragraph shall limit the right of any party at any time to exercise self-help remedies, foreclose against collateral, or obtain provisional remedies. The parties shall bear the fees and expenses of the Referee equally, unless the Referee orders otherwise. The Referee shall also determine all issues relating to the applicability, interpretation, and enforceability of this paragraph. The parties acknowledge that a jury will not decide the Claims. Refer to the enclosed disclosure agreement for California account details. G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 2 3

26 Governing law. Except as otherwise stated herein or required by law, the provisions of this Agreement are governed by, and interpreted according to, the laws of the state where your account is located and federal law. For accounts opened up online, your account will be governed by the laws of the state of California or federal law. Stop payments. The following are changes related to stop payments on your account: Stop payments expire 6 months after the date we process the order. If you wish to reactivate an expired or released stop payment order, you must place a new order. (If your account is on automated account analysis, the stop payment will automatically renew at 6-month intervals until you request its release.) Amendments. We may change (add to, delete, or alter) the terms of our Agreement with you at any time without notice to you, unless advance notice is required by law. After you have received notice as required by applicable law, you agree to these changes by not closing your accounts or by continuing to use a service. Safe deposit box. By maintaining and using safe deposit box services at Union Bank (the Bank ), you agree to the following: There may be a fee associated with this service. Access: You, your Authorized Signer, or any other renter you designate or is otherwise authorized by law (collectively the Renter ) may have access to the box upon acceptable identification. Access to safe deposit boxes is controlled and requires accompaniment by a Bank employee. For security purposes, boxes are equipped with two independent locks one that requires a key you keep in your possession and one that requires the Bank s key. You agree not to duplicate any key. 2 4 U n i o n B a n k

27 The Bank may refuse to allow more than two persons to enter the safe deposit vault at any one time, and may refuse to allow any person to remain in the vault area longer than is reasonably necessary for opening or closing the box. The Bank may require the Renter to carry the box to a private room or desk located outside the vault. The box may not be removed from the Bank s premises. Death of a Renter: If you or any co-renter dies, becomes bankrupt, or are incapacitated, we may permit access to the box as required by law. Upon death of one or more co-renters, any surviving co-renter or person establishing entitlement under law may access the box to the extent permitted by law. Adverse Claims: If we receive conflicting claims or demands regarding access to the box, we may refuse further access until we receive evidence, satisfactory to us in our sole discretion, of each claimant s right to access the box. Legal Process: You agree that we are authorized to comply with any legal process that we, in good faith, believe is valid. Fees may apply. Storage of Prohibited Property: The box may not be used for the storage of any liquids, gas, controlled substances, weapons, property of an explosive, dangerous, or offensive nature, currency in excess of $10,000, or property the possession of which would be a violation of law ( Prohibited Property ). If you store, or we have reason to believe that such Prohibited Property is stored, in your box, we may, without notice to you, forcibly access, remove, and inventory the contents of the box and turn the Prohibited Property over to the police or other legal authorities or permit those authorities to inspect any property stored in your box. The inventory shall be deemed conclusive evidence of the contents of the box. The Bank shall further have the right to disclose the name, address, and other identifying information of the Renter to the appropriate authority as it deems necessary under the circumstances, unless otherwise prohibited by law. G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 2 5

28 Safe Deposit Box Fees: The box is rented for a one-year period payable in advance through an automatic charge to your deposit account. Invoiced payment may be requested. The annual rental fee is determined by box size. If a payment is due, an automatic charge notice or invoice is sent approximately 30 days prior to the payment due date. Any increase in rental fees is included in the notice or invoice. If payment is delinquent, we may charge a fee and refuse access to the box until the overdue rent and fees are paid. The following fees may also apply: Key deposit...$20.00 Force box open... minimum $ Late payment fee (charged after 30 days)...$10.00 Union Bank s Responsibility: The Bank will exercise ordinary care to prevent access by any unauthorized person. In the event of any loss or damage to the box or its contents, the Bank will not be liable for any indirect, consequential, or incidental damages, nor for any loss or damage caused directly or indirectly, in whole or in part, by: The Renter s failure to abide by the terms of this Agreement Accidents, fires, flood, or water damage including, but not limited to, failure of fire suppression systems, burglary, civil unrest, war, acts of God, or any cause beyond the Bank s reasonable control In the event of any loss or damage for which the Bank is liable, the Bank reserves the right to: Pay the Renter the face value or fair market value of any property as of the date of the loss, or Replace the property Property you store in your box is not insured by the FDIC or us. Lost Keys: The Renter agrees to notify the Bank immediately if any key is lost or stolen. The Renter agrees to reimburse the Bank for any expense incurred in replacing lost keys or forcing open the box. 2 6 U n i o n B a n k

29 Termination or Amendment: We reserve the right to change or cancel this Agreement with you at any time for any reason by providing you written notice. The Renter may request to change box size at any time, subject to box availability. Applicable fees may change accordingly. The Renter may cancel this Agreement at any time by notifying us in writing. The Renter will not be entitled to any prepaid rent if the box rental is cancelled or transferred prior to expiration of the rental term. If the Bank or Renter cancels this Agreement, the Renter must remove all box contents and return all keys in person. If the Renter does not empty the box, the Bank has the right to forcibly remove the contents and dispose of them through the Bank s unclaimed property process. The Renter agrees to pay for any damage or cost incurred by the Bank to force open the box due to the Renter s failure to pay rent, empty the box, or return keys at termination. Escheat: We will notify you at your last address of record if your box remains in a delinquent payment status or your agreement with us is terminated. Thereafter, your box will be forcibly accessed and all of its contents will be removed, inventoried, and stored at our vault until claimed by you or turned over to the applicable state within the designated time frame as required by law, whichever occurs first. Relocation of Box: If the branch where a box is maintained is closed or consolidated with another branch, we have the right to transfer the box, including its contents, to another location. G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 2 7

30 Contact information COMMUNICATE WITH US When you need to: Call: Write: Report a lost or stolen ATM card or debit card, compromised PIN, or online banking access code (call us immediately) Check account balance Check rate information Find out if a direct deposit has been made report errors concerning ATM, debit card, ACH, or online transactions, or check conversion Stop payment on checks written Cancel online bill payment Place a postdated check order Cancel preauthorized electronic payment (ACH) Request a refund involving a loss from a check or substitute check Report a wire transfer error Report an error regarding an ACH transaction not subject to Regulation E Automated service: 24 hours 7 days a week Personal service: 6:00 a.m. 11:00 p.m (Pacific Time) 7 days a week (except Bank holidays) Contact your branch of account Direct Access wire customers may call :30 a.m. 5:00 p.m. (Pacific Time) Fax: Union Bank Claims Operations B PO Box 2327 Brea, CA Union Bank Wire Services Dept. V Saturn St. Monterey Park, CA Union Bank Electronic Banking Dept. PO Box San Diego, CA U n i o n B a n k

31 TELEPHONE BANKING When you need to: Call: Write: Use Telephone Banking Ask questions about Telephone Banking Report errors concerning Telephone Banking transactions or cancel a Telephone Banking bill payment Reach Telephone Banking using a rotary phone Access TDD Telephone Banking for hearingimpaired customers Global Markets Foreign Exchange Automated service: 24 hours 7 days a week Personal service: 6:00 a.m. 11:00 p.m (Pacific Time) 7 days a week (except Bank holidays) :30 a.m. 4:30 p.m. (Pacific Time) Monday Friday Union Bank Telephone Banking B PO Box Los Angeles, CA Additional banking locations. Once the conversion of Frontier Bank to Union Bank is completed on April 11, 2011, you will have full, convenient access to more than 390 banking offices and over 600 ATMs in Washington, Oregon, and California. See unionbank.com for a complete list of banking offices and their hours. G u i d e f o r F r o n t i e r B a n k C u s t o m e r s 2 9

32 1 Free use at Union Bank ATMs. Fees may apply to use your Union Bank ATM or Debit Card at non-union Bank ATMs or to obtain an ATM Mini-Statement. Point-of-sale merchants may also add a surcharge. 2 Access to Internet Business Banking may be unavailable without notice at certain times for the following reasons: l Scheduled Maintenance. There will be periods when systems require maintenance or upgrades. These typically occur as follows: (a) unavailable Monday to Friday 11:30 p.m. to 12:00 a.m. (Pacific Time) (b) available for inquiries only Tuesday to Saturday 12:00 a.m. to as late as 1:00 a.m. (Pacific Time) (c) unavailable Sunday 12:00 a.m. to between 3:00 a.m. and 6:00 a.m. (Pacific Time) (d) unavailable 12:00 a.m. to 4:00 a.m. (Pacific Time) Monday. l Unscheduled Maintenance. The Service may be unavailable when unforeseen maintenance is necessary. l System Outages. Major unforeseen events, such as earthquakes, fires, floods, computer failures, interruptions in telephone service, or electrical outages may interrupt Service availability. During Inquiry Only Mode you will not be able to schedule payments, transfers, or change your password. Although we undertake reasonable efforts to ensure the availability of the Service, we will not be liable in any way for its unavailability or for any damages that may result from such unavailability. 3 The Mobile Business Center is offered as a free service to Union Bank Internet Business Banking users. However, you must have a Webenabled cell or smart phone to use the Mobile Business Center. You may incur and are responsible for any charges assessed by your mobile service provider. Please consult your service provider for details. 4 If you have a mobile Internet browser and Internet access from your phone, it s likely you can use Mobile Business Center. Your mobile phone must support WAP (Wireless Application Protocol) 2.0 or higher, the international standard for applications using wireless communication. Most phones today support WAP. Display of your account information may vary depending on your phone. If you are using an older device that does not contain the required security features to use Mobile Business Center, you may need to upgrade to a newer device to use Mobile Business Center. 5 Access to Telephone Banking may not be available at certain times for the following reasons: l Bank Holidays Bank representatives may not be available on some bank holidays. l System Maintenance Scheduled system maintenance typically occurs between 2:00 a.m. and 4:00 a.m. (Pacific Time). There may be occasional periods of unscheduled system maintenance. l System Outages Due to major unforeseen events, such as earthquakes, computer failures or electrical outages. We are not responsible for any liability you may incur as a result of the unavailability of Telephone Banking. 6 Fee may apply. See Fee Schedule. 7 A Cash Reserve Account is a revolving line of credit available to customers meeting certain credit requirements. With a Business Cash Reserve Account, you authorize us to make automatic advances from your Cash Reserve Account to cover transactions presented against non-sufficient funds in your designated linked checking account. We charge $10 for each day that total advances of $10 or more are made (the transfer fee does not apply to cash reserve accounts originated in the state of Washington). A $25 annual fee is charged each June 1. Subject to credit approval. Financing available to businesses located in CA, OR, or WA. Terms and conditions subject to change without notice. See our Business Cash Reserve Account Disclosure and Agreement for full details. 8 With our Business Savings Overdraft Protection Plan, you authorize us to make transfers automatically from your eligible savings account to cover transactions presented against non-sufficient available funds in your checking account. Funds from your savings account will be automatically transferred to your designated checking account. We charge $5 for each day a transfer occurs from your savings account to cover transactions presented against non-sufficient available funds. Federal regulations limit certain types of transfers from a savings account (including Business Savings Overdraft Protection Plan transfers) to a total of six per month. If transfers exceed this limit more than occasionally, we will convert the account to a type not subject to transfer limits or close the account. A fee will be charged for each excess transfer paid against the account. Business Checking and Business MoneyMarket Accounts may not be linked to another checking account for the Business Savings Overdraft Protection Plan. 9 Subject to Available Balance. Other charges, such as overdraft fees, will still apply. 10 Requires a Signature Banking Basic Business Checking and a minimum balance of $10,000, which can be maintained in a combination of qualifying accounts. A regular monthly service charge will be assessed if the combined average monthly ledger balance falls below $10,000. A minimum deposit of $100 is required to open a new account. Other charges, such as overdraft fees, will still apply. 11 Small business clients receive 3 On-A-Page-style checks. 12 Loans subject to credit and collateral approval. Financing available for collateral located in CA, OR, or WA. Restrictions may apply. Terms and conditions subject to change. Save 0.25% on the interest rate for fixed rate loans with automatic payments from a Union Bank checking or savings account. If you or we terminate automatic payments, the interest rate on your loan will increase by 0.25% and your monthly payment will increase accordingly. Automatic payment discount not available for mortgage loans. 13 Frontier Bank s Early Withdrawal Penalty is as follows: For Time Deposits with terms of 7 days through 364 days, you will forfeit 90 days interest on the amount withdrawn, which may result in a loss of principal balance regardless of the length of time the funds withdrawn have been on deposit. For Time Deposits with 12 months through 35 months, you will forfeit 180 days interest on the amount withdrawn, which may result in a loss of principal balance regardless of length of time the funds withdrawn have been on deposit. For Time Deposits for 36 months or longer, you will forfeit 365 days of interest, which may result in a loss of principal balance regardless of length of time the funds withdrawn have been on deposit Union Bank, N.A. unionbank.com 2749-J-BRO-2 (2/11)