Services for Preferred Clients. The complete guide

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Leonard Harmon
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1 abc Services for Preferred Clients The complete guide

Welcome At UBS, we recognize that each person s situation is unique. That is why we provide UBS Preferred Clients with highly personalized services.

, we are registered with the U.S. Securities and Exchange Commission (SEC) as an investment adviser and a broker-dealer, offering both investment advisory and brokerage services.

2 Welcome At UBS, we recognize that each person s situation is unique. That is why we provide UBS Preferred Clients with highly personalized services. It is important that you understand the ways in which we conduct business and the applicable laws and regulations that govern us. As a firm providing wealth management services to clients in the U.S., we are registered with the U.S. Securities and Exchange Commission (SEC) as an investment adviser and a broker-dealer, offering both investment advisory and brokerage services. Though there are similarities among these services, the investment advisory programs and brokerage accounts we offer are separate and distinct, differ in material ways and are governed by different laws and separate contracts. It is important that you carefully read the agreements and disclosures that we provide to you about the products or services we offer. While we strive to ensure the nature of our services is clear in the materials we publish, if at any time you seek clarification on the nature of your accounts or the services you receive, please speak with your Financial Advisor. For more information, please visit our website at Wealth management services in the United States are provided by UBS Financial Services Inc., a registered broker-dealer offering securities, trading, brokerage and related products and services.

3 Introducing Preferred Client Services As a UBS Preferred Client, you have access to exclusive products and services designed especially for your wealth management needs. 1 We also understand that successful wealth management is built on relationships. At UBS, our approach begins with your Financial Advisor, who takes the time to understand your needs and goals and provides appropriate strategies. Your Financial Advisor also keeps you informed on a regular basis and updates your wealth planning strategies as needed. In every aspect of your relationship, your Financial Advisor is dedicated to providing you with access to specialized services for your wealth management needs. 1 A minimum balance of $2 million at UBS Financial Services Inc. is required for ongoing enrollment in Preferred Client Services. 1

4 Reporting and Insight Enhanced online reporting In addition to all standard UBS account management capabilities, Preferred Clients have access to reports designed to facilitate effective management of larger portfolios, including: Executive summary A portfolio overview, including value and percentage by asset class, expected cash flow over the next 12 months, equity holdings by sector and fixed income holdings by credit quality Asset allocation Detailed list of holdings by asset class, in list and chart formats Expected cash flow Detailed 12-month projections of coupon, dividend and interest income for equity and fixed income securities Realized gain/loss Detailed and summary information on short- and long-term realized gains/losses, customizable by time period Sector allocation Detailed view of sector preferences within the market Monthly performance report Detailed month-by-month view of account activity values and returns Fixed income maturity and credit quality Detailed view of individual fixed income holdings including maturity dates, call dates and prerefunding notices, as well as a bar chart showing the percentage of securities held in specified timeframes, plus Moody s and S&P credit ratings for each security Performance summary A four-quadrant report displaying client account profile, portfolio composition (asset classification), changes in value of the portfolio and time-weighted returns (net of fees) Priority mailing of statements Your statement is among the first to be sent out each month. Upon request, we will send duplicate statements to your accountant, attorneys, a family member or another recipient at no charge. Priority Service access To complement the personal service provided by your Financial Advisor, we offer a Priority Service phone line available 24-hours-a-day, 7-days-a-week. Whenever you need account information or help with a feature of UBS s Online Services, we re available at

5 Specialized services Preferred Travel Assistance If you or one of your immediate family members needed medical attention while traveling and the required care was not available, what would you do? At UBS, we understand the importance of emergency travel assistance and offer Preferred Travel Assistance to Preferred Clients and their immediate family members. 2 These services are provided by International SOS Assistance, Inc. (SOS), one of the leading travel assistance companies in the world. Once enrolled, you and your eligible family members will have expedited access to emergency medical assistance, medical information and security and travel information through an exclusive telephone number and online portal dedicated to UBS Preferred Clients. You may also benefit from medical evacuation and transportation services. Access is available 24-hours-a-day, 365- days-a-year, whenever you travel to a foreign country or more than 100 miles from your home. 2 Program highlights Emergency and routine telephone advice from a physician, 24-hours-a-day Coverage for emergency medical evacuation and repatriation Coverage of convalescence expenses Round-trip airfare for a compassionate visit from a friend or relative Outpatient case management and medical monitoring Initial consultations and referrals for security-related services (security evacuation assistance available for an additional fee) Return of minor children with a non-medical escort Unlimited number of occurrences 2 And more Online portal highlights Medical data Recommended vaccinations; food and beverage precautions; local medical standard of care; healthcare advisories; and pandemic preparedness information Security updates Country risk ratings; security information for more than 200 countries and territories; situation warnings, updates and alerts; evacuation advisories Travel tips Local telecommunications, voltage, demographics and currency information; cultural tips; list of embassies and consulates; local weather, news and holidays Preferred Travel Assistance may also help you fill a prescription in an emergency, replace lost documents and access worldwide legal assistance. To enroll, contact your Financial Advisor. 3

6 Mortgage and lending services We offer a range of lending solutions, including margin loans, variable and fixed-rate securities backed lines of credit, standby Letters of Credit and residential mortgages. 3, 4 Our financing solutions can provide convenience and flexibility with competitive rates. As a Preferred Client, you are also entitled to have up to $1,500 of lending fees waived if you choose to close your mortgage with UBS Mortgage. 5 Note: Not all mortgage programs are available in all states. 2 Preferred Travel Assistance is provided by International SOS Assistance, Inc., and is a fee-based service. UBS Financial Services Inc. does not provide, and is not responsible for, Preferred Travel Assistance. Terms and conditions apply. Use of Preferred Travel Assistance constitutes acceptance of the program s Terms and Conditions, which will be included in the brochure you receive upon enrollment in Preferred Travel Assistance. Please note: If you are a Premier- or Charter-level cardholder, you may automatically have similar coverage through the UBS Resource Card Program. For more information on the emergency evacuation and repatriation services available through the UBS Resource Card Program, please contact your Financial Advisor. 3 Borrowing using securities as collateral entails risk and may not be appropriate for your needs. For a full discussion of the risks associated with borrowing using securities as collateral, you should review the Loan Disclosure Statement that will be included in your application package. 4 All mortgage loan products are offered by and through UBS AG, Tampa Branch dba UBS Mortgage. All loans are subject to underwriting, credit and property approval. Not all products are available in all states or for all loan amounts. Other restrictions and limitations may apply. UBS Mortgage currently offers residential mortgage loans solely within the 50 states of the United States of America and the District of Columbia. Equal Opportunity Lender. Equal Housing Lender. 5 Lender fees covered under this benefit include appraisal(s), credit report, flood certification, tax service, trust review, condo/co-op questionnaire, application fee and pledged asset review fee. Credit Lines are provided by UBS Bank USA, an affiliate of UBS Financial Services Inc. Credit Lines are demand loans and are subject to credit approval and collateral maintenance requirements. UBS Bank USA can demand repayment at any time without notice. If the required collateral value is not maintained, the lender can require you to post additional collateral, repay part or all of your loan and/or sell your securities. Failure to promptly meet a request for additional collateral or repayment or other circumstances (e.g., a rapidly declining market) could cause the lender to liquidate some or all of the collateral supporting the Letters of Credit and Credit Lines. Any required liquidations may interrupt your long-term investment strategies and may result in adverse tax consequences. Credit Lines may not be used to purchase, trade or carry securities or to repay debt (a) used to purchase, trade or carry securities or (b) to any affiliate of UBS Bank USA. Additional limitations and availability may vary by state. Prepayments of Premier Fixed Credit Line loans will be subject to an administrative fee and may result in a prepayment fee. Neither UBS Financial Services Inc. nor UBS Bank USA provides legal or tax advice. You should consult your legal and tax advisors regarding the legal and tax implications of borrowing using securities as collateral for a loan. For a full discussion of the risks associated with borrowing using securities as collateral, you should review the Loan Disclosure Statement that will be included in your application package. This material is not intended to be used, and cannot be used or relied upon, by any taxpayer for the purpose of avoiding penalties under the Internal Revenue Code, or promoting, marketing or recommending to another party any transaction or tax-related matter. 4

We have recently received the following accolades: Best Global Private Bank for six consecutive years Euromoney, 2009 Best

7 Highly personalized services Our high-level of service has continually earned UBS AG the recognition of leading industry groups. We have recently received the following accolades: Best Global Private Bank for six consecutive years Euromoney, 2009 Best at Relationship Management Euromoney, 2009 Best Private Bank Euromoney, 2009 Contact information To learn more about Preferred Client Services, please contact your Financial Advisor. Or, call the Priority Service line anytime at

Securities-Based Lending

ab Securities-Based Lending We realize that the strategic use of credit may be an important component of your overall wealth management plan. If you have a portfolio that may be used as collateral for