Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A. POLICY ON CLASSIFACTION OF UNCLAIMED DEPOSITS / INOPERATIVE ACCOUNTS. Department Operations

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1 Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A. U POLICY ON CLASSIFACTION OF UNCLAIMED DEPOSITS / INOPERATIVE ACCOUNTS Department Operations

2 Colophon Title Policy on Classification of Unclaimed Deposits / Inoperative Accounts Subtitle Operations Version, date 1.0, 30/08/16 Owner Jaideep Singh Author Freny Patel Rabobank, 2011 No part of this publication may be reproduced in any form by print, photo print, microfilm or any other means without written permission by Rabobank.

3 INTRODUCTION With a view to strengthen the regulatory frame work for inoperative accounts and unclaimed deposits, this policy of Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A., Mumbai branch (herein under called the Bank ) details classification of inoperative accounts/unclaimed deposits, grievance mechanism for quick resolution of complaints, record keeping and periodic review of such accounts. Due to the increase in the amount of the unclaimed deposits with banks year after year and the inherent risk associated with such deposits, the Bank will play a more pro-active role in finding the whereabouts of the account holders whose accounts have remained inoperative. CLASIFICATION OF INOPERATIVE ACCOUNTS / DORMANT ACCOUNTS 1. The Bank will conduct an annual review of accounts in which there are no operations for more than one year (i.e. no credit or debit other than crediting of periodic interest or debiting of service charges). 2. Contacting the customer The Bank will approach the customers to inform them that there has been no operation in their accounts and ascertain the reasons for the same. a. The Bank will contact the customer in writing and telephonically / , as per contact details furnished to the Bank. b. If the letters are returned undelivered, enquiry will be made to find out the whereabouts of customer or their legal heirs in case of deceased account holder. c. The Bank will contact the persons who had introduced the account or the employer / or any other person whose details are available with them. 3. In case the customer is still not traceable, the account will be classified as inoperative / dormant if there are no transactions in the account for over a period of two years. For the purpose of classifying an account as inoperative/ dormant both the type of transactions i.e., debit as well as credit transactions induced at the instance of customers as well as third party will be considered. However, as mentioned in point number 1 above, the service charges levied by the Bank or interest credited by the Bank should not be considered. 4. Interest on savings bank accounts will be credited on monthly basis irrespective of the account being inoperative /dormant. 5. In case the customer has given a mandate for crediting the interest on Term Deposit account to the Savings / Current account, since the interest on Term Deposit account is credited to the accounts as per the mandate of the customer, the same will be treated as a customer induced transaction. As such, the account should be treated as an operative account as long as the interest on Term Deposit account is credited to the account. The account will be treated as inoperative account only after two years from the date of the last credit entry of the interest on Term Deposit account, if there are no other operations in the account. 6. The segregation of the inoperative accounts is from the point of view of reducing risk of frauds etc. and the customer will not be inconvenienced in any way, just because the account has been rendered inoperative. The classification is there only to bring to the attention of the Bank staff, the increased risk in the account. The transaction will be monitored at a higher level both from the point of view of preventing fraud and making a Suspicious Transactions Report. 7. Operation in such accounts will be allowed after due diligence of the customer. Due diligence means ensuring genuineness of the transaction, verification of the signature and identity / address. 8. There will not be any charge for activation of inoperative/dormant account. 9. The amounts lying in inoperative accounts ledger will be properly audited by the internal auditors / statutory auditors of the Bank. ACTIVATION OF INOPERATIVE/DORMANT ACCOUNTS The customer will contact the Bank with the following documents for activation of inoperative/dormant accounts:- 1. Any of the KYC documents for Identity Proof like :

4 a. Passport b. PAN Card c. Voter s Identity Card d. Driving License e. Aadhaar Card f. Any other Identity Card (subject to Bank s satisfaction) 2. Any of the KYC documents for address proof like : a. Latest Telephone bill b. Bank account statement with at least one transaction in the last three month c. Latest Electricity bill d. Aadhaar Card e. Letter from any recognised public authority f. Letter from Employer (subject to Bank s satisfaction) 3. Recent passport size Photo of Account holder(s) / Authorized signatories PROCESS FOR CLAIM OF UNCLAIMED DEPOSITS As per RBI circular - RBI/ /389 DBOD.No.Leg.BC. 81 / / February 7, 2012 the list of unclaimed deposits / inoperative accounts which are inactive / inoperative for ten years or more will be displayed on the Bank's website. The list so displayed will contain only names of account holders(s) and address in respect of unclaimed deposits / inoperative accounts. Claim Process for unclaimed deposits : 1. Claim from Customer - Customer will visit the branch and submit the Unclaimed Deposits claim form (As per annexure 1 below) duly filled and signed, along with valid Identity proof document. 2. Claim from legal heir / Nominee - For claim process, legal heir will visit the branch and submit the Unclaimed Deposits claim form (As per annexure 1 below) duly filled. The list of documents to be submitted for claim and the process of settling the claim will be as per the Bank s Deceased Depositors Policy. 4. Claim from other entities - For claim of other accounts, the Claim form need to be submitted on Company s letter head duly signed by authorized signatories along with valid identity/ address proof. The Letter should state why the account was inoperative. As a Bank we would satisfy ourselves with the reason and conduct a due diligence from our end. At the time of submission of claims the original documents have to be produced for the purpose of verification at the branch. REDRESSAL OF COMPLAINTS AND GRIEVANCES Customers having any complaint / grievance with regard to services rendered by the Bank have a right to approach authority(ies) designated by the Bank for handling customer complaint / grievances. The details of the internal set up for redressal of complaints / grievances will be displayed in the Branch premises as per the Customer Grievance Redressal Policy. The branch officials shall provide all required information regarding procedure for lodging the complaint as per the policy. In case the depositor does not get a response from the Bank within the time limit specified in the policy or he is not satisfied with the response received from the Bank, he has a right to approach the Banking Ombudsman, a statutory body appointed by the Reserve Bank of India to look into the provision of satisfactory service by banks. POLICY REVISION This policy is subject to revision based on the extant RBI and other related guidelines issued by them from time to time.

5 ANNEXURE 1 - Unclaimed Deposits claim form Date: The Branch Manager Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A Mumbai branch From Dear Sir / Madam, I / We, the undersigned, in the capacity of Self Legal Heir Nominee Others (please specify) request for settlement of claim, for Deposits account(s) held with your Bank in the name(s). Claim details - Name of Deposit Holder : Communication Address : I understand that, claim will be settled post due diligence and authentication of documents and the claim, as per Bank's process & policy. Yours faithfully, Signature: Name: Customer Acknowledgment slip (to be filled in by Bank official) Date : / / Received a request from claiming Unclaimed Deposits / Inoperative accounts., for

6 Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A Mumbai Branch Signature of Bank Official with Bank seal 1

Policy on Dormant Accounts & Unclaimed Deposits DHANLAXMI BANK POLICY ON DORMANT ACCOUNTS & UNCLAIMED DEPOSITS. Date: July, 2018.

DHANLAXMI BANK POLICY ON DORMANT ACCOUNTS & UNCLAIMED DEPOSITS Date: July, 2018 Page 1 of 8 DOCUMENT DETAILS Document Title Policy on Dormant Accounts & Unclaimed Deposits Document Version 2018 Prepared