ING Bank Śląski S.A. Financial and Business Results for Q Warsaw, 9 March 2018

Transcription

1 ING Bank Śląski S.A. Financial and Business Results for Q Warsaw, 9 March 2018

2 Table of contents 1. Introduction to financial results and the Bank s market position 2. Perspectives for Business development 4. Financial results for Q Implementation of IFRS 9 6. Appendixes 2

3 Introduction to financial results and the Bank s market position

4 Main achievements in Q a visible increase in the number of transactions in digital channels Increased number of clients supports number of transactions and volume growth which leads to improved efficiency and profitability Number of retail clients +101th gross +65th net total: 4.53m We provide intuitive mobile banking clients made 12.7 million transfers in retail mobile banking (+50% y/y) and made 1.4 million transactions with BLIK codes (~3x y/y) We facilitate credit procedures - 93% of corporate loan applications were submitted online Commercial balance per employee* Commercial balance (PLN billion) Commercial balance per FTE (PLN million) +10% +10% Number of corporate clients +2.9th gross +1.4th net Nearly 1 million of clients use BLIK total: 55th We have 127 thousand users of the Trusted Profile We offer attractive mortgage loans volume of mortgage loans was PLN 27.3 billion (PLN +4.0 billion or +17% y/y) We develop the offer of other retail loans volume of other retail loans was PLN 10.0 billion (PLN +1.8 billion or +22% y/y) We facilitate regular investments in 2017 we executed over 1 million purchases of mutual fund participation units thanks to orders of regular investment Cost / Income ratio Profitability 48.5% 44.6% % % Q4 16 Q4 17 Net profit (PLN million) ROE (cumulative) -3.9p.p. +44% +0.9p.p. 4 *Commercial balance = gross loans and receivables from clients (leasing and factoring included) excluding bonds + liabilities to clients

5 Selected awards and financial data Income Consistent revenue growth (+1% q/q and +9% y/y) Improvement of NIM to 2.94% (2.89% in Q and 2.67% in Q4 2016) Growth of net interest income (+2% q/q and +12% y/y) Operating cost and risk cost Operating costs (excluding regulatory costs / BGF) under control (0% q/q and -1% y/y) Cost / Income ratio dropped to 44.6% (46.3% in Q and 48.5% in Q4 2016) Risk costs at 50b.p. (54b.p. in Q and 40b.p. in Q4 2016) Asset quality, profitability and capital position Stable asset quality (NPL ratio 2.8% vs. 5.9% in the sector) Improved ROE at 12.6% (11.8% in Q and 11.7% in Q4 2016) Reliable capital position (Tier I ratio 15.8%; TCR 16.7%) ING: Best bank in the wold 2017 we belong to the group of the best bank in the wold Member of RESPECT Index for the 11th consecutive time We were awarded in the e-commerce Polska Awards competition in the Most Digital Bank category 5 Note: Ratios in cumulative terms

6 Selected financial data PLN million change y/y Total income 4, , % Total expenses 2, , % Result before risk costs 2, , % Risk costs % Bank levy % Profit before tax 1, , % Income tax % Net profit 1, , % Total capital ratio 14.7% 16.7% p.p. Tier I 13.7% 15.8% p.p. ROE (%) 11.7% 12.6% p.p. C/I ratio (%) 48.5% 44.6% p.p. PLN million Q Q Q change q/q change y/y Total income 1, , , % + 9% Total expenses % - 6% Result before risk costs % + 24% Risk costs % - 19% Bank levy % + 12% Profit before tax % + 43% Income tax % + 42% Net profit % + 44% ROE (%) 11.7% 11.8% 12.6% p.p p.p. C/I ratio (%) 49.7% 43.4% 42.8% p.p p.p. 6 ROE = total net profit for 4 subsequent quarters / average equity for 5 subsequent quarters

7 Major business accomplishments of the Bank Bank s business volumes* in PLN million Q Q Q Q Q Change q/q Change y/y Diff q/q Diff y/y Total deposits 94,689 95,457 96,753 97, , % + 9.5% 6,165 9,003 Corporate clients deposits 31,202 30,611 31,450 31,822 35, % % 3,733 4,353 Retail clients deposits 63,488 64,846 65,303 65,705 68, % + 7.3% 2,432 4,649 Total funds entrusted by retail clients 73,503 75,638 76,638 77,719 80, % + 9.4% 2,684 6,900 Retail off-bs savings distributed by the Bank 10,015 10,792 11,335 12,013 12, % % 253 2,251 Total loans 78,589 81,467 83,666 87,413 88, % % 981 9,805 Loans to corporate clients incl. leasing and factoring 47,102 48,823 49,482 51,798 51, % + 8.4% ,965 Loans to retail clients 31,487 32,643 34,184 35,614 37, % % 1,713 5,840 Mortgage loans volume 23,270 23,967 24,968 26,010 27, % % 1,292 4,032 7 *Based on the data from the management information system

8 Market position of ING Bank Śląski S.A. Volume of household deposits (PLN billion) Market share (%) ING Bank Śląski (LHS) Marker (RHS) 16 Q1 Q2 Q Volume of corporate deposits (PLN billion) Volume of household loans (PLN billion) ING Bank Śląski (LHS) Market (RHS) 16 Q1 Q2 Q3 17 Market share (%) Market share excluding FX* (%) Volume of corporate loans (PLN billion) ING Bank Śląski (LHS) Market (RHS) 16 Q1 Q2 Q ING Bank Śląski (LHS) Market (RHS) 16 Q1 Q2 Q Market share (%) Market share (%) Note: Market data banking sector data of the National Bank of Poland (credit unions excluded), including interest accrued; ING BS data gross deposits and loans (excluding other liabilities and receivables). *Excluding FX mortgage loans.

9 Structure of market shares in retail loans Market share in retail segment 9.4% 8.4% 7.6% 6.1% 6.5% 5.6% 6.0% 5.9% 4.7% 4.9% 4.5% 4.8% 1.9% 2.3% 2.7% 2.9% 3.2% 3.4% 3.8% 4.0% 1.0% 1.0% 0.9% 0.9% 0.8% 0.8% 0.8% 0.8% 0.8% 0.8% PLN mortgage loans Other retail loans FX mortgage loans Production of retail loans (PLN billion) Cash loans PLN mortgage loans When excluding FX mortgage loans the market share in retail loans is 7.0% During 2017 our market share in in PLN mortgage loans increased by 1p.p. Sales of retail loans went up by +15% y/y in 2017, out of which +17% y/y in mortgage loans and +10% y/y in cash loans Our market share in retail loans segment is 5.8% 9

10 Maintaining the growth rate of the loan portfolio Total loans and receivables nominal change (PLN billion)* Corporate receivables Retail mortgage loans Other retail loans Total loans market share and growth rate We consistently increase market shares; on average we grew 2.3x faster than the market in retail segment and 1.9x faster than the market in corporate segment. 45.0% 16.00% 35.0% 25.0% 15.0% 14.00% 5.0% -5.0% 12.00% -15.0% -25.0% -35.0% 10.00% -45.0% 8.00% 6.00% 4.00% 2.00% 40.9% 4.1% 13.1% 16.0% 20.6% 12.5% 7.5% 2.1% 36.2% 3.6% 1.3% 1.6% 1.2% 0.7% 13.9% 1.4% 0.7% 7.2% 0.9% 8.9% 0.1% 1.4% 0.3% 2.9% 3.77% 3.98% 4.24% 4.49% 4.97% 5.20% 17.8% 20.9% 13.2% 13.1% 1.8% 2.1% 1.3% 1.3% 0.6% 6.4% 0.6% 6.5% 0.5% 5.3% 0.4% 3.8% 6.53% 7.03% 7.66% 5.75% 4.0% 2.0% 0.0% -2.0% -4.0% Average, nominal increase of loans and receivables in last three years was PLN 9.7 billion 0.00% -6.0% ING BSK market share (LHS) ING BSK - y/y growth rate** (RHS) Market - y/y growth rate*** (RHS) 10 *Based on the data from the management information system. **Gross retail and corporate loans without other receivables (leasing and factoring among others); corporate loans include loans to other than banks financial institutions, government entities and local government entities and intragroup funding of ING ABL and ING BSK. ***NBP data of banking sector (excluding credit unions), including accrued interest.

11 Perspectives for 2018

12 Q1'13 Q3'13 Q1'14 Q3'14 Q1'15 Q3'15 Q1'16 Q3'16 Q1'17 Q3'17 Q1'18 Q3'18 In 2018 GDP growth will remain high Economic growth in 2017 was high, but its structure was unsatisfactory (high share of private consumption and inventories; rebound in investment was only in Q4 2017). We expect that economic growth will remain high in 2018 (4.4% y/y) and the role of investment will increase thanks to faster spending of EU funds from the perspective. We expect the current rate of growth of household deposits to be maintained in 2018 as a strong wages growth will support savings growth while a part of consumption will be financed with loans. The increase in loans to enterprises and local governments will probably accelerate due to the intensification of their investment activity. The structure of the annual GDP growth (%)* 6.0 Macroeconomic forecasts of ING BSK* F GDP (annual average) 4.5% 4.4% Private investments (annual average) 5.4% 8.6% Private consumption (annual average) 4.8% 3.8% 3.0 Wages (annual average) 5.6% 8.5% Unemployment (year end) 6.6% 5.5% CPI (annual average) 2.0% 2.0% 0.0 Reference rate (year end) 1.50% 1.50% Total loans (year end; y/y) 3.4% 7.2% -3.0 Retail loans (year end; y/y) 1.3% 5.3% Corporate loans (year end; y/y) 6.4% 10.0% Total deposits (year end; y/y) 4.3% 4.5% Private consumption Public consumption Investments Inventories Net exports GDP growth Retail deposits (year end; y/y) 4.0% 4.5% Corporate deposits (year end; y/y) 6.0% 4.5% 12 *Source: NBP, GUS, forecasts of ING Bank Śląski

13 We expect a strong recovery in investments in 2018 In Q1-2 of 2017, investments of the largest enterprises was at similar level as in the weak their stronger rebound occurred only in Q (around +11% y/y). A strong recovery of investments is expected in 2018, mainly from state entities (an increase of accepted EU projects) but also from private entities accepted projects by the EU and actual payments of EU funds (PLN billion) Payments of EU funds from BGK and EU-PL transfers (PLN billion) Accepted EU projects EU funds paid by BGK BGK payments (total from the last 12 months) EU-PL transfers without CAP* payments (total from the last 12 months) The dynamics of corporate loans and investments 30% 20% 10% 0% -10% Investments (y/y) Corporate loans (y/y) The dynamics of private and public investments 40% 20% 0% -20% -40% Public investments (y/y) Private investments (y/y) 13 Source: GUS and BGK; *CAP Common Agricultural Policy

14 High demand in the labour market Average salary (PLN) 5,000 12% Salaries go up due to the shortage of employees especially in trade and construction. More and more companies plan to raise salaries. The investment rebound - expected by us - would result in a further rise in demand for labour and wages. 4,500 4,272 4,106 3,967 4,000 3,728 3, % 3.8% 4.1% 3.5% 2.6% 3, Salary* (LHS) Annual change (RHS) 4, % 8% 4% 0% Unemployment rate Employment in the enterprises (thousand) 16% 6,250 6,065 8% 14% 13.4% 13.4% 6,000 5,799 6% 12% 11.4% 9.7% 10% 8.2% 8% 6% % 5,750 5,500 5,250 5,000 5,474 5, % 0.3% 5, % 5, % 3.1% Employment (LHS) Annual change (RHS) 4.6% 4% 2% 0% -2% 14 Source: GUS; *Moving average from last 12 months.

15 The dynamics of loans and deposits Growth rate of retail deposits* 15% Growth rate of corporate deposits* 10% 10% 5% 5% 0% 0% -5% -5% I II III IV V VI VII VIII IX X XI XII Growth rate of retail deposits* 10% -10% I II III IV V VI VII VIII IX X XI XII Growth rate of corporate loans* 10% 5% 5% 0% 0% -5% I II III IV V VI VII VIII IX X XI XII -5% I II III IV V VI VII VIII IX X XI XII 15 Source: NBP; *Vs. December of previous year

16 Business development

17 Retail banking Development of client base Funding Growing volumes 4.53 million retail clients +101th gross new 20.0% market share in the new mortgage +17% clients acquired in Q We run nearly 3.3 million current accounts +68.0th net new accounts in Q We run 70.2th brokerage accounts +5.6th gross new accounts in Q Over 125 thousand of clients use our FX platform loans production in Q Within Remote Advisory at Contact Centre we granted mortgage loans of PLN 42.3 million (+56% q/q) 9.4% market share in volume of PLN mortgage loans We granted PLN 1.2 billion-worth cash loan in Q Online sales amounted to 74% of cash loans sold to individual clients and 65% of cash Mortgage loans (PLN million) Cash loans (PLN million) 23,270 27, % 5,975 7, % loans sold to entrepreneurs Deposits (PLN million) 63,488 68,

18 Corporate banking Development of client base Funding Growing volumes +2.9 thousand new clients acquired in Q4 2017, out of which 788 acquired online over 55 thousand corporate clients in total In 2017 factoring sales increased by +14% y/y, we maintained #1 in the market In 2017 leasing sales increased by +23% y/y Loans (PLN million) 37,954 +8% 40,935 (market +16% y/y), #6 in the market Digitization We installed 2.5 thousand POS; we processed 944 thousand transactions in 2017 Corporate receivables portfolio increased by +9% y/y, 1.3x faster than the sector Market share in corporate loans stood at 10.68% vs % as at the end of 2016 Leasing and factoring (PLN million) +11% 9,148 10, Number of active mobile clients went up by +35% y/y in Q % 93% of loan applications were submitted online Deposits (PLN million) 31,202 35,

19 Financial results for Q4 2017

20 Financial results of ING Bank Śląski S.A. PLN million Q Q Q change q/q change y/y change y/y Net interest income % + 12% 2, , % Net commission income % + 5% 1, , % Other income % - 29% % Total income 1, , , % + 9% 4, , % Total expenses % - 6% 2, , % Result before risk costs % + 24% 2, , % Risk costs % - 19% % Bank levy % + 12% % Profit before tax % + 43% 1, , % Income tax % + 42% % Net profit % + 44% 1, , % Total capital ratio 14.7% 15.1% 16.7% p.p p.p. 14.7% 16.7% p.p. Tier I 13.7% 14.1% 15.8% p.p p.p. 13.7% 15.8% p.p. ROE (%) 11.7% 11.8% 12.6% p.p p.p. 11.7% 12.6% p.p. C/I ratio (%) 49.7% 43.4% 42.8% p.p p.p. 48.5% 44.6% p.p. Adjusted data Total income* 1, , , % + 9% 4, , % Total expenses* % - 1% 2, , % Profit before tax* % + 34% 1, , % Net profit* % + 32% 1, , % ROE (%)* 9.9% 12.7% 12.0% p.p p.p. 9.9% 12.0% p.p. C/I ratio (%)* 48.6% 44.8% 44.3% p.p p.p. 50.5% 44.7% p.p. 20 ROE = total net profit for 4 subsequent quarters / average equity for 5 subsequent quarters *Adjusted - spreading over 4 quarters contribution to the Resolution Fund in Q , Visa Europe transaction in Q and Visa Inc. transaction in Q2 2017

21 Income per category Income per P&L line (PLN million) Income per business line (PLN million) +9% +1% +9% 1, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , % 25% 72% 1, , , , , % 24% 74% q/q -4% -3% +2% y/y -29% +5% +12% +1% q/q +10% y/y 1, , , , , Q4 16 Q1 17 Q2 17 3Q 17 Q4 17 Retail banking One-offs (Visa Inc.) +1% Corporate banking q/q y/y +1% +8% +1% +10% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Net interest income Net fees and commissions Other income One-offs (Visa Inc.) 21

22 Net interest income Net interest income (PLN million) and net interest margin Interest income and expenses (PLN million) % 3, , % 2.67% % % % % % % % % % % - +12% +2% % 3.01% 2.91% 2.94% 2.89% 2.84% 2.83% 2.84% 2.75% 2.67% Q Q Q Q Q Net interest income NIM - cumulative NIM - quaterly 3.20% 3.10% 3.00% 2.90% 2.80% 2.70% 2.60% 2.50% 2.40% 2.30% 1, , , , , % 3.56% 3.63% 3.71% 3.73% -0.81% -0.81% -0.80% -0.80% -0.80% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Interest income Interest expenses Interest assets profitability Financing costs 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% -2.00% -4.00% q/q y/y +2% +10% +2% +5% Loan* to deposit ratio 87.8% 85.3% 83.5% 83.8% 81.5% 1.70% 1.73% 1.73% 1.73% 1.73% 1.73% 1.73% 3M WIBOR Q4 16 Q1 17 Q2 17 Q3 17 Q *Net loans excluding Eurobonds

23 Fee and commission income Fee and commission income per category (PLN million) 1, % 1, y/y +13% +36% +8% +5% -2% +22% +8% +15% % % Q16 1Q17 2Q17 3Q17 4Q17 Other income and costs, net Client account maintenance FX transactions Payment and credit cards Loans Distribution of participation units, brokerage and custody services Bancassurance Factoring and leasing q/q 0% +1% +1% +2% -14% 0% -1% y/y +7% -4% +15% -1% -7% +16% +6% +21% +31% Strong result on FX thanks to higher activity of clients The weaker result on payment cards results from higher costs of cooperation with partners and a smaller number of clients using third party (paid) ATMs Q4 seasonally charged with higher commission costs 23

24 Total expenses Total expenses (PLN million) 2, % 2, y/y +1% -1% % % q/q +1% -15% y/y -59% -6% The annual increase of general and administrative costs was driven by change in the methodology of calculating banking supervision costs (difference of PLN 10.8m) and higher IT costs 1, , % +9% % -1% -39% +28% 0% q/q -1% y/y Change in accounting rules regarding licenses and software in Q (one-off effect was PLN 25.7m) % Q4 16 Q1 17 Q2 17 Q3 17 Q % -5% Lower marketing costs result from the support received from partners Personnel costs General and administrative costs Amortisation and depreciation Marketing and promotion costs BGF costs 7,970 7,979 7,970 7,913 7,933 7,970 7,979 FTEs Q was burdened with extra contribution due to BS Nadarzyn bankruptcy (PLN 12.2m) 24

25 Risk costs Group (PLN million) % 0.33% % 0.18% % 0.26% 0.70% 0.59% 0.38% 0.54% 0.51% 0.40% 0.38% 0.48% 0.51% 0.50% Q1 16 Q2 16 Q3 16 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 December 2017 sale of corporate NPLs (PLN +25.4m on pre-tax profit, fully through risk costs) Risk costs Risk margin - cumulative Risk margin - quaterly Corporate banking (PLN million) Retail banking (PLN million) % % % 0.42% % 0.11% % 0.21% 0.54% 0.36% % 0.29% 0.65% 0.56% 0.63% 0.42% 0.51% 0.53% 1.00% 0.00% % 0.24% 0.28% 0.20% 0.18% 0.23% 0.94% 0.46% % 0.57% 0.52% 0.50% % 0.43% % 0.35% 1.00% 0.00% Q1 16 Q2 16 Q3 16 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Q1 16 Q2 16 Q3 16 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Risk costs Risk margin - cumulative Risk margin - quaterly Risk costs Risk margin - cumulative Risk margin - quaterly 25

26 Portfolio quality and provisioning Share of non-performing portfolio in the total portfolio 12% 10% 8% 6% 4% 2% 0% 12% 12% Group Corporate banking Retail banking 6.2% 6.0% 6.0% 6.0% 5.9% 2.6% 2.6% 2.7% 2.7% 2.8% Q Q Q Q Q ING BSK: ratio of non-performing loans Market: ratio of non-performing loans 10% 8% 6% 4% 2% 0% 6.3% 5.9% 5.7% 5.8% 5.6% 3.2% 3.2% 3.3% 3.3% 3.5% Q Q Q Q Q ING BSK: ratio of corporate non-performing loans Market: ratio of institutional client non-performing loans 10% 8% 6% 4% 2% 0% 6.1% 6.1% 6.2% 6.2% 6.1% 1.7% 1.8% 1.9% 1.8% 1.9% Q Q Q Q Q ING BSK: ratio of retail non-performing loans Market: ratio of household non-performing loans 12% 10% Retail banking - mortgages 12% 10% Retail banking - other 10.9% 10.9% 11.0% 10.9% 10.8% Provision coverage ratio 8% 6% 4% 2% 0% 2.9% 2.9% 2.9% 2.9% 2.8% 0.8% 0.8% 0.8% 0.8% 0.8% Q Q Q Q Q ING BSK: ratio of retail mortgage non-performing loans Market: ratio of household housing non-performing loans 8% 6% 4% 2% 0% 4.5% 4.7% 5.0% 4.8% 5.1% Q Q Q Q Q ING BSK: ratio of retail other non-performing loans Market: ratio of household other non-performing loans 71.5% 71.4% 70.4% 69.2% 66.3% 60.4% 60.4% 56.5% 56.3% 56.7% 57.3% 57.1% 51.5% 52.9% 53.5% Q Q Q Q Q Group Retail banking Corporate banking 26 Note: market ratios estimates according to NBP data

27 Capital adequacy Consolidated total capital ratio and capital requirements 9,194 9,227 10,184 10,218 10,911 Since Q the regulatory floor has not been recognized (positive proforma impact on TCR in Q2 17 was 38 b.p.). 5,331 4,994 5,165 5,433 5, % 14.3% 15.3% 16.7% 15.1% 13.7% 13,4% 14.4% 15.8% 14.1% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Total capital requirement (PLN m) Own funds (PLN m) Total capital ratio Tier I ratio Consolidated total capital ratio decomposition of q/q change 15.0% 1.05% Including a part of 9M 2017 net profit +1.7 p.p % 0.64% Lower risk weights 16.7% The impact of the risk weight changes for retail mortgages on TCR was +19 b.p.: As of 2 December 2017, the risk weight for FX mortgages increased from 100% to 150%, while......the risk weight for PLN mortgage loans was reduced (the weight of 35% is attributable to 80% of the value of effective collateral - previously only up to 50%). By virtue of the Polish Financial Supervision Authority decisions of 23 October 2017 and 7 December 2017, ING BSK included a part of the Bank s net profit of PLN million for 9M 2017 in the calculation of own funds. Q3 17 Tier I Tier II RWA Q

28 ING BSK plans to pay 31% of net profit as a dividend The Management Board recommends to pay 30.9% of the stand-alone 2017 net profit (29.7% on consolidated basis) as a dividend i.e. PLN million (PLN 3.2 gross DPS). ING BSK shares vs. WIG indexes recalculated for comparability KNF requirements for ING BSK for the purpose of paying dividends from 2017 net profit*: Tier I > % TCR > % ING BSK capital adequacy as at 2017 (Tier I and TCR): stand-alone, 17.34% and 18.39%, respectively consolidated, 15.77% and 16.71%, respectively Market ratios (Q4 2017) P/E 19.0x P/B 2.3x 28 *in the amount of up to 50% of net profit

29 Implementation of IFRS 9

30 Simplified model of financial assets classification according to IFRS 9 Loans and debt instruments Derivatives Equity instruments SPPI test: Do payments received consist exclusively of repayment of principal and interest? No Yes Model hold to collect Business model test Model hold to collect and sell Model sell Is the company applying the fair value option through equity? Does the company apply a fair value measurement? Yes No Yes No No Valuation at amortized cost Valuation to fair value through equity (with recycling) Valuation at fair value through profit or loss Valuation to fair value through equity (no recycling) IFRS 9: value as at 1 January 2018 PLN billion PLN 17.5 billion PLN 2.6 billion PLN 0.1 billion Categories of financial assets according to IAS 39 8% L&R* HTM* AFS* FVtP&L* 92% 100% 100% 100% 30 *L&D - Loans and Receivables; ASF - Available for sale; HTM - Hold to maturity; FVtP&L Fair Value through Profit and Loss

31 Loans and debt instruments vs. asset quality IAS 39: assets without impairment IAS 39: impaired assets Change in the asset quality in relation to the initial recognition Stage I Stage II Stage III Low risk or no deterioration in credit quality Recognition of the expected credit loss Significant deterioration in credit quality; no proof of impairment Objective evidence of impairment Losses expected in the perspective of 12 months Losses expected to maturity of the instrument Losses expected to maturity of the instrument Interest income Effective interest rate; gross carrying amount Effective interest rate; gross carrying amount Effective interest rate; net carrying amount IFRS 9: structure as of 1 January 2018 >85% <12% <3% 31

32 Impact of the introduction of IFRS 9 on capital ratios The Management Board of the Bank estimates that the total negative impact of IFRS 9 on consolidated Tier 1 ratio will be 33 b.p. The Bank's Management decided to apply the transitional provisions regarding the inclusion of the partial impact of IFRS 9 on capital ratios in the 5-year transition period Consequently, the impact of IFRS 9 on consolidated Tier 1 ratio in the first reporting period (2018) will be marginally negative (3 b.p.) IFRS 9 adjustments subject to transitional period: Write-downs Deferred tax assets related to impairment losses Shortfall adjustment due to credit risk against expected losses according to the AIRB method Other Peroid: Year: IFRS 9 adjustments subject to transitional period IFRS 9 adjustments not subject to transitional period 5% 15% 30% 50% 75% 100% 100% 100% 100% 100% 100% 100% Total effect ~20% 100% IFRS 9 adjustments not subject to transitional period: Valuation of capital investments Other assets due to deferred tax Other 32

33 Appendixes

34 Retail banking

35 Client base Over 4.5 million retail clients Number of retail clients (thousand) 4,272 4,329 4,393 4,468 4,532 q/q +65th y/y +261th Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Number of retail clients Number of gross new clients Number of retail clients current accounts (thousand) 3,021 3,078 3,142 3,216 3,285 82% of accounts are Direct Accounts Clients added over 54 thousand of multicurrency cards to currency accounts and made over 529 thousand transactions; we maintain high sales of FX accounts q/q +68th y/y +264th We have 127 thousand users of Trusted Profile, who used it over 223 thousand Times We received two silver statuettes in the Effie Awards competition Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Note: PLN denominated accounts 35

36 Retail lending Loan portfolio of retail clients (PLN million) Cash loan production (PLN million) +19% +5% 31,487 32,643 34,184 35,614 37, ,975 6,329 6,748 7,043 7, ,740 1,812 1,888 1,934 1,894 1,311 1,230 1,182 1,121 1,038 q/q +9% y/y +37% +6% +25% -2% +9% 1,400 1,200 1, % 1, % 1, ,959 22,736 23,787 24,889 26,264-7% -21% % +20% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 PLN mortgage loans FX mortgage loans Credit cards & Overdrafts Cash loans Leasing Retail mortgage loans (PLN million) +17% 23, ,002 1,042 6% 94% 1,292 +5% 27,302 4% 96% --- FX --- PLN PLN 4.3 billion cash loans granted to retail clients in 2017 (+10% y/y) 15.3% market share in the sales of retail mortgage loans in Value of agreements signed: PLN 6.7 billion 9.4% market share in PLN housing loans; 6.5% in total housing loans (as at the end of 2017) Q1 17 Q2 17 Q3 17 Q

37 ING supports entrepreneurs 354 thousand entrepreneurs Number of entrepreneurs (thousand) q/q y/y th +28th Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Loans and other receivables from entrepreneurs (PLN million) 3,659 3, % +4% 4,115 4,275 4,465 q/q % y/y +37% We run nearly 361 thousand current accounts for 354 thousand entrepreneurs out of which 94% are Direct Accounts We are extending the ECO loan offer for housing communities 2,340 2,457 2,605 2,709 2, Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Credit cards & Overdrafts Cash loans Leasing Leasing +6% +23% -3% +11% We develop the functional scope of ING Accounting; first week, over a thousand clients used them Sales of loans through digital channels doubled in 2017 (vs. 2016) 37

38 Savings and investments Portfolio of funds entrusted by retail clients (PLN million) +9% +3% 73,503 75,638 76,638 77,719 2,182 2,132 2,184 1,864 8,610 9,204 9,829 8,151 3,164 2,883 2,399 2,007 80,403 2,153 10,113 1,846 q/q y/y We run 70.2 thousand brokerage accounts; number of active clients increased by +46% y/y In Q we opened over 5.6 thousand brokerage accounts (#1 in the market), out of which 89% via Moje ING Our brokerage house took third place in the Ranking of Brokerage Houses prepared by Bankier.pl -1% +15% 48,303 49,301 49,395 49,786 51,124 +3% +24% +2% q/q +22% y/y -8% -42% +3% +6% +4% q/q +7% y/y 12,021 12,662 13,509 13,912 15,166 +9% +26% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Assets accumulated on brokerage accounts Mutual funds and other off-bs products Term deposits and structured products Saving accounts Current accounts Already 82.1 thousand clients invest regularly Money coach offered over 61.4 thousand investment solutions in

39 Progressive evolution of banking ING more and more digital Electronic banking We issued 36.4 thousand HCE cards for individual clients and entrepreneurs In Q online sales of cash loans amounted to 74% of cash loans to individual clients and 65% of cash loans sold to entrepreneurs ~ 952 thousand clients with active BLIK (+15% q/q, +60% y/y) ~ 1.4 million BLIK transactions (~3x y/y), out of which 870 thousand ecommerce transactions (+114% q/q, ~5x y/y) 99.86% of retail transfers are electronic transfers ~ 12.7 million transfers in mobile banking (+14% q/q, +50% y/y) 1.5m active mobile banking clients Structure of cash loans sales (according to the number of loans) Physical distribution network 357 branches with self-service zones 53% 44% 35% 30% 27% 1,081 machines for cash self-service, including 893 recyclers, out of which 876 contactless ATMs/Recyclers 66 ING Express sales points at shopping malls 47% 56% 65% 70% 73% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Internet sales Other sales 39

40 Corporate banking

41 Loans Volume of loans and other receivables from corporate clients (PLN million) +8% -1% 47,102 48,823 49,482 51,798 51,067 93% of loan applications were submitted online in Q ,906 18,432 18,070 19,081 18,601 q/q -3% y/y +4% We participated in the consortium for refinancing and financing OEX Capital Group -1% +11% We extend the availability of the PLG- COSME guarantee 29,196 30,392 31,412 32,717 32,466 We have provided a special application for e-guarantees recipients We received the award for the best business-to-business campaign for Aleo Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Mid & Big corporate Strategic clients (holdings) Issuance of material secured bonds with a value of PLN 250 million 41

42 Asset Based Lending ING Lease (Polska) Sp. z o.o. (leasing) 5.5% market share in new production (#6) Market share in lease of machines and equipment (new production): 7.2% (#6) 17.8 thousand clients using leasing services (+30.8% y/y) ING Commercial Finance Polska S.A. (factoring) #1 #1 in the market with market share 15.0% in 2017 In comparison with last year, we bought 27% more invoices , , % +13% Leasing financing of clients (PLN million) Turnover (PLN bn) Factoring financing of clients (PLN million) Number of clients +8% +1% 6,078 6,065 6,315 6,479 6,537 1,766 1,733 1,681 1,828 1,820 4,250 4,245 4,549 4,746 4,856 q/q y/y -3% -8% +2% +14% +17% 3,070 3,265 3,224 1,722 1,762 1,627-3% 3,719 3,596 1,951 1,905 q/q y/y -2% +17% 1,348 1,503 1,597 1,768 1,691-4% +25% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Mid & Big corporates Strategic clients (holdings) Mid & Big corporates Strategic clients (holdings) 42

43 Cash management Volume of corporate deposits (PLN million) +14% 31,202 30,611 31,450 31, % 35,555 q/q y/y 2.9 thousand (+21% y/y) new Mid & Big corporate clients acquired in Q ,937 12,038 12,800 12,684 14, % +18% 19,265 18,573 18,650 19,138 21,454 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Mid & Big corporates Strategic clients (holdings) Volume of corporate current accounts (PLN million) +16% +17% 17,375 15,036 15,521 14,306 14, % +11% q/q y/y We offer our clients a network of self-service cash machines: 140 electronic depositories, 72 light depositories, 23 mini CDMs, 6 micro CDMs, 15 fee collection machines. 6,556 6,086 6,904 6,155 7, % +14% 8,480 8,220 8,617 8,732 9, % +16% Number of mobile transfers increased by +41% y/y Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Mid & Big corporates Strategic clients (holdings) 43

44 Financial results

45 Income statement Interim condensed consolidated financial statements (PLN m) Q Q Q Q Q Q Q Q q/q y/y y/y D % D % D % Net interest income, of which: % % 2, , % Interest income, of which: , , , , , , % % 3, , % - on loans and receivables to banks % % % - on loans and receivables to customers % % 2, , % - on leasing % % % - on factoring % % % - on debt securities % % % - on BSB transactions (non trading) % % % - interest result on derivatives % Interest expenses, of which: % % % - interest on deposits from banks % % % - interest on deposits from customers % % % - on SBB transactions (non trading) % % - interest on debt securities in issue % % % - on trading financial instruments % % % - on subordinated debt % % % Net commission income % % 1, , % Result on trade operations and revaluation (incl investments and HA) % % % Net income on instruments measured at fair value through profit or loss and FX result % % % Net income on investments % Net income on hedge accounting % % % Net income on other basic activities % % Share in net profit (loss) of associated entities recognised under the equity method Income , , , , , , , % % 4, , % Expenses % % 2, , % - personnel expenses % % 1, , % - other expenses % % % - D&A % % % Profit before risk costs % % 2, , % Risk costs % % % - retail % % % - corporate % % % Tax on certain financial institutions % % % Profit (loss) before tax % % 1, , % Income tax % % % Net profit (loss), of which: % % 1, , % Net profit (loss) attributable to the shareholders of ING BSK % % 1, , % Number of shares issued (m) % % % Earnings per share (PLN) % % % 45

46 Statement of financial position Consolidated statement of financial position (PLN m) Q Q Q Q Q Q Q Q Q q/q y/y D % D % A S S E T S - Cash in hand and balances with the Central Bank 3, , , , , , , , , , % % - Loans and receivables to other banks 1, , , , , , , , , % 1, % - Financial assets measured at fair value through profit and loss 1, , , , , , , , % -2, % - Valuation of derivatives 1, , , , , , , % % - Investments 23, , , , , , , , , , % % - Derivative hedge instruments 2, , , , , , , , % % - Loans and receivables to customers 72, , , , , , , , , , % 9, % - Receivables from customers due to repo transactions 1, % Non-financial assets 1, , , , , % % - Property, plant and equipment held for sale % % - Tax assets % % - Other assets % % T o t a l a s s e t s 108, , , , , , , , , , % 8, % E Q U I T Y A N D L I A B I L I T I E S LIABILITIES - Liabilities due to other banks 3, , , , , , , , , , % % - Financial liabilities measured at fair value through profit and loss , % % - Valuation of derivatives 2, , , , , , , % % - Derivative hedge instruments 1, , , , , , , % % - Liabilities due to customers 87, , , , , , , , , , % 8, % - Liabilities due to customers under repo transactions Liabilities under issue of debt securities % % - Subordinated liabilities % % - Provisions % % - Tax liabilities % % - Other liabilities , , , , , , , , % % T o t a l l i a b i l i t i e s 98, , , , , , , , , , % 7, % EQUITY - Share capital % % - Supplementary capital - issuance of shares over nominal value % % - Revaluation reserve 1, , , , % % - Retained earnings 8, , , , , , , , , % 1, % Equity attributable to shareholders of ING BSK 10, , , , , , , , , % 1, % - Non-controlling interests % T o t a l e q u i t y 10, , , , , , , , , % 1, % T o t a l e q u i t y a n d l i a b i l i t i e s 108, , , , , , , , , , % 8, % Number of shares issued (m) % % Book value per share (PLN) % % 46

47 Other income Other income (PLN million) % One-offs*: y/y q/q y/y Q Visa Inc. transaction (PLN 11.9m) % x2-19% +40% % % % +16% % -100% +3% +107% Q Visa Europe transaction (PLN 189.6m) Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Net income on trading Net income on investments Net income on hedge accounting Net income on other basic activities One-offs* 47

48 Bank assets Assets structure (PLN billion) +7% +3% % % Loans and other receivables from customers* (PLN billion) +12% +1% % % 58% % q/q -1% y/y +7% % % +4% +19% % % Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Households Institutional clients 1.0 3% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Other Loans, corporate bonds and other receivables from customers* Securities (including Eurobonds) Loans and other receivables from banks + cash with NBP 4% 48 *Net loans excluding Eurobonds

49 Bank equity and liabilities Structure of equity and liabilities (PLN billion) +7% +3% 5% 4% 82% % 3% 83% Deposits and other liabilities to customers (PLN billion) +9% +6% % % q/q +11% y/y +13% 66% % % +7% 0.00 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 1% 9% % 9% Households Institutional clients Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Equity Subordinated debt Deposits and other liabilities to clients Liabilites to banks Other 49 Note: deposits and other liabilities to clients do not include liabilities under repo transactions

50 Assets, equity and profitability ratios Assets (PLN billion) / ROA Equity (PLN billion) / ROE +7% % % 13.0% +13% +3% % 12.2% 12.3% 16% 15% 14% 13% 1.10% 1.11% 1.06% 1.08% 1.16% 11.7% 12.0% 11.5% 11.8% 12.6% 12% 11% 10% % 8% Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Assets ROA (cumulative) Adjusted equity ROE (cumulative) Revaluation reserve (MCFH) ROE (cumulative) - adjusted (MCFH) 50 Definitions: ROA return on assets = total of net profit for 4 subsequent quarters/ average assets for 5 subsequent quarters; ROE return on equity = total of net profit for 4 subsequent quarters/ average equity for 5 subsequent quarters; ROE adjusted = return on equity excluding the revaluation reserve for the cash-flow hedging instruments = total of net profit for 4 subsequent quarters/ average equity for 5 subsequent quarters (excluding the revaluation reserve for the cash-flow hedging instruments)