Funds Availability Policy. Electronic Funds Transfer Disclosure and Agreement. Windsor Federal S A V I N G S

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1 Funds Availability Policy Electronic Funds Transfer Disclosure and Agreement Windsor Federal S A V I N G S October 2017

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3 Funds Availability Policy Our policy is to make most cash deposits available to you immediately and to make other deposits available generally within one to two business days after the day we receive your deposit depending upon the composition of your deposit (cash, checks or other items). Funds from your deposits will be available in accordance with the rules set forth below. Please remember that even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit. Deposit and Payment Processing The length of the delay is counted in business days from the day of your deposit. Every day is a business day except Saturdays, Sundays, and Federal holidays. If, on any business day, you make a deposit at a staffed teller station or at a Windsor Federal Savings Automated Teller Machine (ATM) prior to 3:00 PM, we will consider that day to be the day of your deposit. However, if you make a deposit at a Windsor Federal Savings ATM after 3:00 PM on a business day or anytime on a non-business day, we will consider the next business day to be the day of your deposit. We will consider deposits made by mail, lockbox or night depository to have been made on the business day on which we verify the amount of the deposit. The length of the delay varies depending on the type of deposit and is explained below. Same Day Availability: Funds from the following deposits to your account are available on the same day that they are deposited: Cash (if the deposit is made at a staffed teller station). Wire transfers into your account. Electronic direct deposits or credits (ACH) to your account, such as Social Security benefits and direct deposit of your wages. Checks drawn on Windsor Federal Savings (if the deposit is made at a staffed teller station). Transfers of funds between accounts by telephone, mobile banking, through online banking or at an Automated Teller Machine (ATM) using the transfer feature. Next Business Day Availability: Funds from the following deposits to your account are available on the first business day after the day of your deposit: U.S. Treasury checks, Federal Reserve Bank checks, Federal Home Loan Bank checks, postal money orders, state and local government checks if these items are payable to you. Cashier s, certified and teller s checks if these items are payable to you. Cash deposited at an Automated Teller Machine (ATM) owned by Windsor Federal Savings. 3

4 Second Business Day Availability: Funds from the deposit of all checks other than those described above that are drawn on banks located within the United States are available on the second business day after the day of your deposit. The first $200 from a deposit of these checks will be available on the first business day after the day of your deposit. The remaining funds will be available on the second business day after the day of your deposit. For example, if you deposit a $700 check on a Monday, $200 of the deposit is available on Tuesday. The remaining $500 is available on Wednesday. Note: The Bank, at its discretion, may provide faster availability on funds from one or more deposits than otherwise described within this policy but is not obligated to do so at any time. When the Bank exercises such discretion, this should not provide the expectation that such expedited availability will be extended to funds included in any future deposit or deposits. Longer Delays May Apply: We may delay your ability to withdraw funds deposited by check into your account an additional number of days for the following reasons: We believe a check you deposit will not be paid. You deposit checks totaling more than $5,000 on any one day. A check that has been returned unpaid is re-deposited. You have overdrawn your account repeatedly in the last six (6) months. There is an emergency, such as a failure of communications or computer equipment. We will notify you if we delay your ability to withdraw funds for any of these reasons and we will also tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the first business day after we receive your deposit. Special Rules for New Accounts: If you are a new customer, the following special rules will apply during the first thirty (30) days your account is open. An account is considered open when the first deposit is made to the account. Funds from electronic deposits to your account will be available on the day we receive the deposit. The first $5,000 from a deposit of U.S. Treasury checks will be available on the first business day after the day of your deposit. The excess over $5,000 will be available on the seventh business day after the day of your deposit. Funds from deposits of cash, wire transfers and the first $5,000 of a day s total deposits of cashier s, certified, teller s, traveler s, federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000 will be available on the seventh business day after the day of your deposit. If your deposit of these checks is not made in person to one of our employees, the first $5,000 will not be available until the second business day 4

5 after the day of your deposit. Funds from all other check deposits will be available on the seventh business day after the day of your deposit. Holds on Other Funds (Check Cashing): If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. Holds on Other Funds (Other Account): If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have in another account with us. Those funds in the other account will be available in accordance with the time periods that are described elsewhere in this disclosure for the type of check that you deposited. Foreign Items: Funds from the deposit of a check or other item drawn on a bank located outside the United States or payable in foreign currency are available when the funds have been collected. 5

6 Electronic Funds Transfer Disclosure and Agreement Definitions: You and Your refers to any person who has an Account with us and is authorized to use the applicable EFT service. We, Us, Our, the Bank and Windsor Federal Savings refers to Windsor Federal Savings and Loan Association. Account or Account(s) means any Account at our Bank that is allowed to utilize any EFT services. EFT refers to Electronic Funds Transfer and means a transfer of funds at our Bank which is initiated electronically, for example by computer, telephone, through the ATM or via a Point of Sale or other merchant terminal using your Card. ATM or ATMs means an automated teller machine at which you can use your Card and Personal Identification Number (PIN). Card means the Windsor Federal Savings ATM card or Debit Mastercard. The Debit Mastercard can be used to conduct transactions at an ATM, through a merchant s Point of Sale terminal or through a merchant s credit card machine. The ATM card can be used to conduct transactions at an ATM. Debit Card refers to the debit transaction functionality of the Windsor Federal Savings Debit Mastercard. This Card has a Mastercard logo, which permits you to use the card wherever Mastercard is accepted, at over fourteen (14) million merchants worldwide. PIN means the Personal Identification Number, which you agree to use to identify yourself when using an ATM or when conducting a transaction at a Point of Sale terminal that will be routed through the NYCE Network. PIN also means the separate Personal Identification Number, which you agree to use to access the Windsor Federal Savings Telephone Banking System. Point of Sale Terminal refers to an electronic terminal at a merchant used to initiate Point of Sale transactions. Point of Sale Transaction or POS Transaction refers to the types of transactions that can be conducted at a Point of Sale terminal. At a Point of Sale terminal, the merchant uses a PIN Pad to initiate POS transactions and you will need to select the Debit or Credit option after swiping your Card in the machine. If you select Debit, the transaction will be routed through the NYCE Network and posted to your Account immediately. If you select Credit, the transaction will be routed through the Mastercard Network as a debit transaction and there will be a delay in posting the transaction to your Account. Transfer means a deposit, withdrawal or transfer of funds which is initiated electronically into or from your Account. Available Funds means the money in your checking, savings or money market Account that can be withdrawn or transferred together with any funds available in another savings or money market account via deposit to deposit overdraft protection and any funds available from your Overdraft Privilege limit. Business Day means every day except Saturday, Sunday and federal holidays. 6

7 Regulation E Disclosure We have prepared this Regulation E Disclosure for your information. It is required by the Federal Electronic Funds Transfer Act concerning the electronic banking services we offer to consumers. We recommend that you keep this notice for future reference. An electronic funds transfer is a transfer of funds at our Bank initiated electronically, for example by computer, mobile device, telephone, electronic terminal using your Card or through an ATM using your Card. The following disclosure sets forth your and our rights, liabilities and responsibilities concerning electronic funds transfers. If you have a checking, statement savings, or money market account, the following EFT services are available subject to the rules and regulations of the Bank. Electronic Funds Transfers Initiated by Third Parties. You may authorize a third party to initiate electronic funds transfers between your Account and the third party s account. These transfers to make or receive payments may be one-time occurrences or may reoccur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payment networks. Your authorization to the third party to make these transfers can occur in a number of ways. In some cases, your authorization can occur when the merchant posts a sign informing you of their policy. In all cases, the transaction will require you to provide the third party with your account number and bank information. This information can typically be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your Account and bank information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic funds transfers. Examples of these transfers include but are not limited to: Preauthorized Credits. You can arrange to have funds electronically deposited to your checking or savings Account such as Social Security payments and payroll direct deposits. Preauthorized Payments. You can arrange to have funds electronically withdrawn directly from your checking and savings Account such as to pay certain bill payments or loan payments. Electronic Check Conversion Point of Purchase POP. You can authorize a merchant or payee to use your personal check as a source of information for the check number, your checking account number and the number that identifies Windsor Federal Savings. This information is then used by the merchant or payee to make a one-time electronic debit from your Account. Electronic Check Conversion Accounts Receivable Entry ARC. This type of ACH transaction occurs when you mail a payment to a biller and the biller once again uses information from your check to make a one-time electronic debit from your Account. TEL transaction. This type of ACH transaction is authorized over the telephone and initiated by a third party. WEB transaction. This type of ACH transaction is authorized over the Internet and initiated by a third party. Debit Mastercard Card. This Card can be used to conduct transactions at an ATM, through a Point of Sale terminal or through a merchant s credit card machine. At a Point of Sale terminal, the merchant utilizes a PIN Pad to initiate Point of Sale (POS) transactions and you will need to select the Debit or Credit option after swiping your Card in the terminal. 7

8 If you select Debit, you will need to input your PIN (this is the same PIN that you have assigned to your ATM transactions). The withdrawal will be deducted from your Account immediately, the same way that ATM withdrawals are deducted. You can also obtain cash back in this manner. If you select Credit, the withdrawal will be processed as a debit transaction via the Mastercard Network and there will be a delay in posting the transaction to your Account. You will need to sign for this purchase as if you were using a credit card. Some merchants accept only one of these two options. If the merchant does not utilize the Pin Pad, the POS option is not available. Instead, the merchant will insert your card into their credit card machine for processing as a debit transaction via the Mastercard Network. ATM Card. You can use your ATM Card and PIN to access any of our own ATMs located at our branch office locations as well as any of the thousands of ATMs throughout the United States and worldwide that display the NYCE and/or Mastercard logo. You can perform the following functions through an ATM: You can inquire about the current and available funds in your checking, savings or money market Account. You may withdraw available funds from your checking, savings or money market Account. You may make deposits to your checking, savings or money market Account at ATMs owned by Windsor Federal Savings. You may transfer available funds between your checking, savings and money market Accounts. If you have our Overdraft Privilege Service, you can, by overdrawing your checking Account, obtain funds from your Overdraft Privilege limit. If you have deposit to deposit overdraft protection, you can, by overdrawing your checking Account, obtain funds from your designated statement savings or money market Account. When you use an ATM not owned by us, you may be charged a fee by the ATM terminal owner. Card Limits. You can use your combined ATM card or Debit Mastercard to withdraw from an ATM up to a total dollar amount per calendar day as established by the Bank. In general, the Bank has established an ATM withdrawal limit of $500 per calendar day on each Card. However, the Bank may decline to approve an application for ATM access, approve a daily ATM withdrawal limit below $500 or rescind ATM access at any time and without notice. You may apply for a daily ATM withdrawal limit above $500 subject to our approval. Mastercard Debit Transactions. You can use your Debit Mastercard to access your checking, statement savings or money market Account to make purchases of goods and services through the Mastercard Network at any merchant location which displays the Mastercard logo. These transactions are known as debit transactions. When you use your Card to make purchases through the Mastercard Network, you are requesting us to withdraw funds from your designated Account to pay for the purchases. When your Debit Mastercard is used for a purchase through the Mastercard Network, we may place a hold on the funds available in your Account and initiate any preauthorized overdraft protection that may be necessary to cover the transaction. The hold will be in the amount of the transaction request that has been submitted by the merchant for authorization. Held funds will not be available for withdrawal nor for check writ- 8

9 ing purposes during the period that the hold is in effect. The hold will be in effect for no more than three (3) business days. Mastercard Automatic Biller (ABU). Mastercard Automatic Biller update facilitates the benefit of your recurring payments automatically for all registered merchants. ABU will update your card information whenever you are issued a new card number or new expiration date on existing card preventing any disruptions due to these changes. Debit Mastercard Limits. You can use your combined Debit Mastercard to access your checking, statement savings or money market Account(s) to make purchases of goods and services through the Mastercard Network at any merchant location which displays the Mastercard logo and point of sale transactions (POS) at any merchant location that displays the NYCE logo up to a total dollar amount per calendar day as established by the Bank. In general, the Bank has established a combined Mastercard debit and NYCE point of sale withdrawal limit of $500 per calendar day on each Card. However, the Bank may decline to approve an application for debit/point of sale access, approve a daily debit/point of sale purchase limit below $500 or rescind debit/point of sale access at any time and without notice. You may apply for a daily debit/ point of sale purchase limit above $500 subject to our approval. Online Banking. You can access your Account(s) by computer through the Internet by logging on to our website at and using or establishing a User Name and Password combined with required security codes as outlined in the Online Banking Agreement and Disclosure Statement. Depending on the online banking services for which you are entitled, you may perform some or all of the following functions through the online banking system: Obtain Account balances and transaction detail information on your deposit and/or loan accounts. Transfer available funds to and from your checking, statement savings and money market Accounts. Transfer available funds to make a loan payment. Transfer available funds from your home equity line of credit to your checking, statement savings or money market Account. Place a Stop Payment for checks you have drawn on your Account. Request a Stop Payment for ACH transactions you have authorized on your Account via a secure form. Access the Bill Payment Service to make payments to individuals or companies from your checking Account. Control your Debit Card (on/off). View your Bank Statement(s). Mobile Banking. You can access your Account(s) via supported mobile devices using the Windsor Federal Savings Mobile Banking application. The free WFSMobile app can be downloaded from the Android and Apple stores. Users enrolled in Online Banking are automatically granted access to mobile banking. Users enrolling in Mobile are also granted access to Online Banking. The same log in credentials are used to access both online banking and mobile banking. Mobile Banking allows many of the same functions as Online Banking, such as: Obtain account balances and transaction detail information on your deposit and/or loan Accounts. Transfer available funds to and from your checking, statement savings and money market Accounts 9

10 Transfer available funds to make a loan payment. Transfer available funds from your home equity line of credit to your checking, statement savings or money market Account. Place a Check Stop Payment for checks drawn on your Account Access the Bill Payment service to make payments to individuals or companies from your checking Account. Control your Debit Card (on/off). Deposit a check. Telephone Banking. You can access your Account(s) by telephone 24 hours a day, 7 days per week by using the automated telephone banking system. Access to this system is toll-free throughout the United States and Canada and can be accessed by dialing using any touch-tone telephone and then entering your account number and personal identification number (PIN). When you call the telephone banking system, you can obtain detailed information regarding your Account(s), which will vary depending on the type of Account that you are accessing. When you access a checking account, the following individual features are available: Current and available balance. Checks paid on your Account during the past 90 days. Checks paid on your Account by specific check number. Withdrawals including ATM and debit card withdrawals that have been processed against your Account during the past 90 days. Deposits that have been made to your Account during the past 90 days. Direct deposits that have been made to your Account during the past 90 days. Current interest rate on your checking Account. Interest earned last month, year to date and last year. Transfer available funds to and from your checking, statement savings and money market Accounts or transfer available funds to make a loan payment. Place a stop payment on a check or ACH item. When you access a savings account, the following individual features are available: Current and available balance. Withdrawals including ATM and debit card withdrawals that have been processed against your Account during the past 90 days. Deposits that have been made to your Account during the past 90 days. Direct deposits that have been made to your Account during the past 90 days. Current interest rate on your savings Account. Interest earned last month, year to date and last year. Transfer available funds to and from your checking, statement savings and money market Accounts or transfer available funds to make a loan payment. When you access a certificate of deposit or IRA, the following individual features are available: Current balance. Initial opening balance. Date opened. 10

11 Term. Maturity date. Interest earned last month, year to date and last year. Current certificate interest rate. When you access a mortgage loan, installment loan or line of credit loan, the following individual features are available: Current principal balance. Escrow balance if applicable. Next payment amount due and due date. Last payment amount and date paid. Current loan interest rate. Interest paid year to date and last year. Documentation and Telephone Inquiry. While we are not required to and do not provide notification to you upon receipt of each electronic funds transfer, we do provide certain types of documentation, information and systems by which you can monitor and review your electronic funds transfers. Periodic statements. Statements will be sent to you monthly, either electronically or by mail, on your checking, statement savings and money market Accounts with electronic transactions. Passbook accounts. The only electronic transfers allowed on passbook accounts are preauthorized deposits. If you bring your passbook to us, we will record any preauthorized deposits that were made to your Account since the last time you brought in your passbook. Preauthorized deposits. You can arrange to have direct deposits made to your Account on a regular basis from the same person or entity, including the Federal Government. You can verify your deposit using our online banking system, 24-hour telephone banking system or by calling the Bank at Receipts. You can get a receipt at the time you perform a transaction through the ATM. You can also get a written record at the time you perform a debit card purchase or point of sale withdrawal through a merchant s electronic terminal. These records will show certain information such as the amount of your transaction, the type of transaction and the date of the transaction. Preauthorized Transfers From Your Account. Stopping Payments. Unless otherwise provided in this Disclosure and Agreement, you understand that you cannot stop an electronic funds transfer other than a preauthorized payment. Stop Payment Rights. If you have told us in advance to make regular electronic funds transfers out of your Account(s), you can stop any of these payments. Call our Customer Service Center at or write to: Windsor Federal Savings Attention: Customer Service Center 250 Broad Street Windsor, CT If you wish to stop payment on preauthorized payments to a particular party, call us during normal business hours or write us in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. If you call, we will also require you to put your request in writing and deliver it to us within fourteen (14) calendar days after the date of your oral (unsigned) request. A written request will be 11

12 effective six (6) months from the date of the original stop payment request was received unless it is renewed in writing for an additional six (6) month period. If you do not sign this written request, your oral (unsigned) request will be terminated after fourteen (14) calendar days. When you request a stop payment, the stop payment order may not be effective for up to 24 hours after receipt of the request by the Bank. Notice of Varying Amounts. If your pre-authorized payments vary in amount, the person or entity you are going to pay will tell you, ten (10) days before each payment, when it will be made and how much it will be. You may ask the person you are going to pay to give you this notice only when the payment will differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set. We will not be liable if the person or entity you are going to pay fails to give you notice of varying amounts. Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop one of these payments three (3) days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses that you can show were an expected result of our failure to stop payment. Transaction Limitations. In accordance with Federal Regulations, you may not make more than six (6) preauthorized or automatic transfers from your savings or money market Account during any monthly statement period. Types of transactions that are included within the six (6) per month limitation include but are not limited to checks, drafts, debit card transactions, ACH debit or any other electronic withdrawal or transfer including telephone or online banking transfer or preauthorized withdrawal or transfer such as but not limited to deposit to deposit overdraft protection. You are not limited to the number of transfers you can make on your Account in person, by messenger or though the ATM. Failure to adhere to the transaction limitations can result in Account closure. Charges for Services. There may be a fee for certain EFT services. Please refer to the Windsor Federal Savings Schedule of Charges that has been provided to you for specific fees that may apply. Disclosure of Information to Others. Windsor Federal Savings does not (except in the limited circumstances discussed below) disclose confidential information about you or the services that you use to third parties, outside of the vendors that help us to process transactions and provide services to you, unless you have specifically asked or authorized us to do so. Third party vendors that we hire to provide banking or related services are not allowed to use your confidential information for their own purposes and are contractually obligated to use your confidential information only for the performance of the specific service that we have requested. The Bank will not share your confidential information outside of the vendors that help us to process transactions and provide services except in the following limited circumstances: Where it is necessary in order for us to provide the services governed by this Agreement. In order to verify the existence and condition of your Account(s) for a third party, such as a payee or holder of a check or a credit bureau. In order to report our experience regarding your Accounts or transactions to financial institutions and credit reporting bureaus. In order for us to obtain information about you from others, such as a credit bureau, in connection with the opening or maintaining of your Account or in connection with approving your access to EFT services. 12

13 To collect any debt that you may owe to us. In order to comply with laws, government agency rules or orders, court orders, subpoenas or other legal processes. In order to give information to any government agency or official having legal authority to request such information. When you have given us your written permission or as otherwise permitted by the Windsor Federal Savings Deposit Account Agreement or the Electronic Funds Transfer Disclosure and Agreement. Our Liability For Failure to Make Transfers. If we do not complete a transfer to or from your Account on time or in the correct amount according to our Agreement with you, our responsibility will be to correct the error and reimburse you for your losses, if applicable. However, there are exceptions. We will not be liable, for instance: If through no fault of ours, you do not have sufficient available funds in your Account to make the transfer. If through no fault of ours, you do not have sufficient available funds in your deposit to deposit overdraft protection Account and/or sufficient funds available from your Overdraft Privilege limit. If the transfer would exceed the credit limit on your home equity line of credit. If your Account has a hold on it for the amount of all or part of the funds necessary to make the transfer. If the ATM where you are making the transfer does not have enough cash. If the ATM, POS terminal, Telephone Banking System, Online Banking System or other electronic terminal or system was not working properly and you knew or should have known about the breakdown when starting the transfer. If you did not provide your correct PIN, User Name or Password and where applicable, account numbers or other information when starting the transfer. If we do not receive proper instructions or notification for the use of your Account for EFT services or proper instructions for that particular transfer. If circumstances beyond our control prevent the transfer, despite reasonable precautions that we have taken. If your Card has deteriorated or been damaged so that it does not function properly. If your Card, PIN, User Name or Password has been reported lost, stolen or otherwise compromised. If a court order such as a garnishment or other legal process prohibits withdrawals from your Account. If you, or anyone authorized by you, commits any fraud or violates any law or regulation or if we have reason to believe that a transaction has not been properly authenticated or is fraudulent. If your Account is closed or it has been frozen. If you do not follow the procedures in this or any agreement you have with us. For any indirect, incidental, special or consequential damages, if our failure was not intentional and resulted from bona fide error, notwithstanding our procedures to avoid such error, except to the extent such limitation of liability is not permitted by law. Your Liability. You must tell us at once if you believe that your ATM card, Debit Mastercard and/or PIN, your Telephone Banking System PIN, Mobile Banking User Name and/or Password or your Online Banking 13

14 system User Name and/or Password has been lost, stolen, obtained without your permission, otherwise compromised or if someone has transferred or may transfer money from your Account without your permission by any method including the use of information from your check. Notifying us by telephone immediately is the best way of limiting your possible losses. If you do not tell us promptly of such loss, theft or compromise, you could lose all of the money in your Account plus all of the dollars that you may have available from your deposit to deposit overdraft protection Account, the maximum limit on your home equity line of credit and maximum amounts accessible from your Overdraft Privilege limit. If you notify us promptly after learning of the loss or theft, you will not be liable for any fraudulent charges resulting from your ATM Card, Debit Mastercard, PIN or User Name and Password used without your permission. If you do not promptly notify us after you learn of the loss or theft of your Card, PIN or User Name and Password and we can prove that we could have stopped someone from using your Card, PIN, User Name and/ or Password without your permission if you had told us in a timely fashion, your liability may be $500 or unlimited. Also, if your statement shows transfers that you did not make, including those made by card, PIN, code or other means tell us AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods. Contact in Event of Unauthorized Transfer. If you believe your ATM card, Debit Mastercard, and/or PIN has been lost, stolen or otherwise compromised, call: during business hours (8:00 a.m. to 6:00 p.m. Monday through Friday; 8:00 am to 2:00 p.m. on Saturday) and during non-business hours call (800) However, if you believe that your Telephone Banking System PIN, Mobile Banking User Name and/or Password or your Online Banking System User Name and/or Password has been lost, stolen or otherwise compromised, or if you believe a transfer has been made from your account using the information from your check without your permission, call during business hours as provided above or write to the address written below. Error Resolution Notice. Windsor Federal Savings Attention: Customer Service Center 250 Broad Street Windsor, CT For customers who use electronic banking services, the procedures outlined below should be followed if you believe that an error has been made or if you need more information about an electronic deposit, transfer or payment on your Account. In case of a suspected error or questions concerning an electronic deposit, transfer or payment, call us at or write us promptly at Windsor Federal Savings, Attention: Customer Service Center, 250 Broad Street, Windsor, CT or us at custserv@windsorfederal.com as soon as you can. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared. You must: 1. Tell us your name and account number(s). 14

15 2. Tell us the dollar amount of the suspected error. 3. Describe the error or electronic deposit, transfer or payment that you think is incorrect and, explain as clearly as you can why you believe it is an error or why you need more information. If you tell us orally, we may require that you send us your complaint in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. (We may extend this time period to twenty (20) business days if the error occurred within thirty (30) days of the first deposit to your Account.) However, if we need more time, we may take up to forty-five (45) days to investigate your complaint or questions for most types of errors. (If the complaint or question concerned a transaction that was initiated in a foreign country, a point of sale transaction, or a transaction that occurred within thirty (30) days of the first deposit to your Account, we may take up to ninety (90) days to complete our investigation.) If we decide to take this extra time to investigate, we will credit your Account within ten (10) business days (twenty (20) business days if the error occurred within thirty (30) days of the first deposit to your Account) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not provisionally credit your Account. Electronic Funds Transfer Customer Agreement Agreement. By signing an application, by using your Card, or by using an EFT, you agree to the rules in this Agreement for the type of EFT service that you use. This Agreement is subject to applicable federal laws and the laws of the State of Connecticut (except to the extent that this Agreement can and does vary from such rules or laws). If any provision of this Agreement is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect. This Agreement, together with the Windsor Federal Savings Deposit Account Agreement, Mobile Banking Terms and Conditions, Online Banking Access Agreement, edocument User Agreement and Schedule of Charges constitutes the entire Agreement between you and Windsor Federal Savings with respect to the subject matter in this Agreement. You authorize us to make whatever credit investigation we may deem appropriate, including obtaining your credit report from a credit reporting agency, in connection with your use and renewal of your Card. Should you decide to close your Account or terminate the Card, you agree to pay all amounts due to us or paid out of the Account by reason of any use of the Card. Joint Account. If the Account to which you have debit or withdrawal privileges through the use of an ATM card or Debit Mastercard is a joint account, any charge to the account related to the use of the Card is binding upon all joint account owners and all account owners shall be jointly and severally liable for the use of the Card(s) including, but not limited to any overdraft created by the use of the Card(s). In addition, the Bank may take any action related to the Card and/or the Account at the request of one account owner without prior notice to or approval by any other account owner. Overdrafts. You agree that you will not use the Card to debit or withdraw funds if you have not affirmatively consented to the payment of ATM and everyday debit transactions and you will not use the Card to withdraw funds in excess of your available funds at the time of the electronic funds 15

16 transfer. If such overdraft occurs, we may honor the transaction but we are not obligated to do so and we do not waive the right to refuse any future overdraft transaction. If we do honor the transaction, you agree to promptly pay to the Bank the amount of the overdraft, and if you have affirmatively consented to the payment of ATM and everyday debit transactions, you agree to pay a fee or fees as disclosed in the Windsor Federal Savings Schedule of Charges. You further authorize the Bank to set-off any overdraft against any deposit account that you may have with us including but not limited to any accounts owned solely or jointly with others. Safeguarding Your ATM card, Debit Mastercard and PIN, Telephone Banking System PIN, Mobile Banking User Name and Password and Online Banking System User Name and Password. You agree to protect your ATM and/or Debit Mastercard and PIN, Telephone Banking System PIN, Mobile Banking User Name and Password and your Online Banking System User Name and Password. You agree to sign the signature panel on the back of your Card immediately upon receipt and to memorize your PIN and destroy any paper on which it is written. Do not give your Card and/or PIN to anyone else and do not let anyone see you enter your PIN. If you do permit someone else to use your Card and/or PIN, Telephone Banking System PIN, and/or Online Banking System User Name and Password, you are liable for any transactions made by that person or by anyone else to whom that person gives the confidential access information until you notify us to cancel your Card or restrict access to your Account(s). Wrongful Use. If someone uses your Card or card number without your consent, you agree to give us a written sworn statement detailing the wrongful use and help us in investigating the circumstances and prosecuting those responsible. The statement will be in the form prescribed by us and completed by you. We do not have to provisionally credit you for your losses before you give us the required statement. Reviewing Your Statements. You agree to look at your statements as soon as you receive them or if they are delivered to you electronically, as soon as they are available to you online. If a statement shows a transfer not made by you, you will tell us promptly. If you do not tell us within sixty (60) days after we mail the statement to you, the statement will be deemed to be correct, and you will not be able to challenge any errors or unauthorized transactions, except as otherwise provided under the Electronic Funds Availability Act and its implementing regulation commonly referred to as Regulation E (collectively, the Act ). Receipts. In order to detect errors on your Account, it is important that you retain records relating to your Account as well as your transactions at any ATM or at the time you make a debit card purchase or point of sale withdrawal through a merchant s electronic terminal. Dishonor. We have no liability or responsibility if, for any reason, the Card is not honored at any establishment and in no event will we be liable for overdraft fees, other charges, or any consequential damages in connection with your use of your Card except as otherwise provided under the Act. Card Cancellation. The ATM Card and Debit Mastercard at all times remains the property of Windsor Federal Savings. We may refuse to issue or reissue a Card or we may revoke or limit your Card privileges with or without cause or notice. Upon cancellation of your Card privileges, the Card must be surrendered by you to the Bank or its authorized agent upon demand or upon knowledge of cancellation. You agree not to use or 16

17 attempt to use an expired, revoked or otherwise invalid Card. If the Card is used other than as permitted by this Agreement, we may at our option and without waiving any rights, recognize the transactions and debit or credit your Account accordingly. The cancellation of Card privileges, by you or us, will not affect other rights and privileges you have under the Deposit Account Agreement for the Account. Our Rights in Reference to Overpayments. If funds have been deposited into your Account(s) to which you are not legally entitled, by mistake or otherwise, you agree that such amounts are debts owing from you to us and you authorize us summarily to withdraw such amounts from the Account or any other Account you have with us. We can do this without giving you prior notice or demand. We can also exercise our right of setoff to recover any such amount. (Examples of such an overpayment to your Account to which you are not legally entitled would be your account was credited with an incorrect amount; the deposit represents a duplicate credit to your account; you were not entitled to the deposit such as a Social Security payment received by direct deposit after a death or you were not the intended recipient of the deposit). Charges for Services. There may be a fee for certain EFT services. Please refer to the Windsor Federal Savings Schedule of Charges for specific fees that may apply. Notice of Change. You will be notified in writing thirty (30) days prior to the effective date of any change in terms or conditions of this Agreement if the change would result in increased fees, greater liability, fewer types of available electronic fund transfers, a limitation in your ability to access your Account or any other change that would adversely affect you. However, you will not receive the notice if an immediate change must be made for security reasons such as but not limited to a suspected or reported security breach or identity theft. All notices from us will be effective when we have mailed them or delivered them to your last known address on our records. Non-Enforcement of Our Rights. We can choose not to enforce or to delay enforcing any of our rights under this Agreement without losing them in the future. ATM User Precautions. As with all financial transactions, please exercise discretion when using an automated teller machine (ATM). For your own safety, be careful. The following suggestions may be helpful. Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM. Mark each transaction in your account record, but not while at the ATM. Always save your ATM receipts. Don t leave them at the ATM because they may contain important account information. Compare your transaction records with your account statements. Don t lend your Card to anyone. Remember, do not leave your Card at the ATM. Protect the secrecy of your Personal Identification Number (PIN). Don t give anyone information regarding your Card or PIN over the telephone. Never enter your PIN in any ATM that does not look genuine, has been modified, has a suspicious device attached, or is operating in a suspicious manner. Don t write your PIN where it can be discovered. For example, don t keep a note of your PIN in your wallet or purse. Always cover the PIN pad on the ATM when entering your PIN number. Prevent others from seeing you enter your PIN by using your body to 17

18 shield their view. Make sure the auto locking feature is active on your mobile device to lock the device after a defined number of minutes of inactivity. If you lose your Card or if it is stolen, promptly notify us. You should consult the previous disclosures in this document about electronic funds transfers for additional information about what to do if your Card is lost or stolen. When you make a transaction, be aware of your surroundings. Look out for suspicious activity near the ATM, particularly if it is after sunset. If you observe any problem, go to another ATM. Use the debit card manager feature in online banking and mobile banking app. Don t accept assistance from anyone you don t know when using an ATM. If you notice anything suspicious or if any other problem arises after you have begun an ATM transaction, you may want to cancel the transaction, pocket your Card and leave. Don t display your cash; pocket it as soon as the ATM transaction is completed and count the cash later when you are in the safety of your own car, home, or other secure surrounding. At a drive-up facility, make sure all the car doors are locked and all of the windows are rolled up, except the driver s window. Keep the engine running and remain alert to your surroundings. We want the ATM to be safe and convenient for you. Therefore, please tell us if you know of any problem with a facility. For instance, let us know if a light is not working or there is any damage to a facility. Please report any suspicious activity or crimes to both the operator of the facility and local law enforcement officials immediately. 18

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20 Windsor 250 Broad Street Windsor, Connecticut Wilson 321 Windsor Avenue Windsor, Connecticut North Central Square 695 Poquonock Avenue Windsor, Connecticut Granby 21 Hartford Avenue Granby,Connecticut Bloomfield 54 Jerome Avenue Bloomfield, Connecticut East Windsor 1 Shoham Road East Windsor, Connecticut Suffield 112 Mountain Road Suffield, Connecticut Loan Center 270 Broad Street Windsor, Connecticut Automated Teller Machine Locations Member of NYCE, Mastercard and the SUM Surcharge-Free Network 24-Hour Telephone Banking Online Banking, Online Bill Pay, Mobile Banking WFS rev 10/2017 Windsor Federal S A V I N G S