Next, you will find in detail the changes that will come into effect starting with 5th of December 2017:

Transcription

1 Registration number Date 21/09/2017 Dear Sir/Dear Madam, Thank you for choosing Bank, encouraging us to always meet your expectations through quality products and services. You are a Premium customer and you benefit from a dedicated service package, specially designed to meet your expectations in the relationship with the bank. We know how important it is for you to have up-to-date information about this dedicated package, but also about all the products and services in our portfolio. In this regard, we present the changes to the general contractual conditions for our private individual clients. We would like to emphasize that this notification does not change the cost benefits included in your current account package, as long as you own such a banking product, remaining at the level agreed under the specific contractual agreements. We would also like to remind you that you can obtain at any time information about the banking products you hold with Bank through your personal banker or in any territorial unit of the bank. Next, you will find in detail the changes that will come into effect starting with 5th of December 2017: A. Changes applicable to the contractual agreements concluded with Bank for the provision of the following services and products: 1. Current account a. The monthly administration fee applicable to Standard Current Accounts in Lei will change from the current amount of Lei 1.5 or Lei 2.5 to Lei 5. b. The monthly administration fee applicable to Standard Current Accounts in foreign currency will change from the current amount of 1 Euro (equivalent to the currency of the account) to 3 Euros (equivalent to the account currency). c. The provisions on Balance for the FWR and Premium Current Account Packages, as mentioned within Specific Conditions for the Premium and FWR Current Account Packages section of the Specific Agreement entered into force between the parties, shall be amended as follows: The Balance will be calculated by Bank as of the date previously indicated for the implementation of the changes mentioned herein by reference to the amount resulting from summing up all Amounts in EUR equivalent, placed by the Holder in products/services in RON and foreign currency, as listed in the contractual documentation, at the end of each calendar month ( Reference Period ). The Balance Amount will be determined by Bank as of the date previously indicated for the implementation of the changes mentioned herein, as a result of a calculation made by the Bank in EUR by the appropriate use of the NBR exchange rate valid on the last day of the Reference Period. Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 1

2 Therefore, the amended content of the aforementioned contractual provisions is as follows: The Balance is calculated at the Monitoring Date as the amount resulted from summing up all the Amounts in EUR equivalent placed by the Holder in products/services in RON and foreign currency, as listed below, at the end of each calendar month ( Reference Period ) in: all current, term deposit and saving accounts opened in the name of the Holder with the Bank; the operations with financial instruments (including derivatives) performed on or off the regulated markets, and operations on the monetary markets, currency operations performed by the Holder via the Bank under the specific Agreements; the products/services offered to the Holder by S.A.I. Asset Management S.A. (C.U.I ) on a contractual basis, term of the amount of the fund units communicated on a daily basis by the Fund Manager. To determine the amount of the Balance: - the Bank runs the calculations in EUR equivalent, using as such the exchange rates communicated by the National Bank of Romania as valid on the last day of the Reference Period. d. The unauthorised overdraft interest rate on the current accounts will be modified1 as follows: Unauthorized overdraft interest rate on current accounts Former interest rate New interest rate Current account in RON 35% 25% Current account in foreign currency 18% 12% Modification applicable to all current account contracts concluded before Smart Mobile Service: a. The value of the monthly subscription fee for Smart Mobile service is increased from to RON 4. This change is only applicable in cases where the aforementioned service is held individually, not being included in the benefits of a current account package, pursuant to the contractual documentation. In all cases where the client is the Holder of a current account package and the benefit package for that account also includes the administration of Smart Mobile Service, the amount of the monthly subscription fee will be maintained in accordance with the contractual provisions without being modified hereunder. b. The document Contract for the provision of /Smart Mobile Services - natural persons is amended2 by: b.1. Removing the phrase The monthly subscription fee for Smart Mobile is 0 lei. b.2. The addition of Smart Mobile in the second sentence of the document, as follows: The monthly usage fee for the /Smart Mobile Service and the card reader management fee will be debited from The changes are highlighted directly in the text. 2 Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 2

3 the following Support Account (to be completed with one account, depending on the Customer s preference for the subscription fee); b.3. completing point 9 by inserting the phrase Smart Mobile and removing the phrase worth 4 (four) lei as follows: 9. I am aware and I agree to pay the fees and commissions due to the bank mentioned in the Appendix to this Agreement. I also agree that the monthly subscription fee for the /Smart Mobile Service is due from the month following that in which this Agreement was signed, irrespective of the number of days the service was active; the monthly subscription date is the day (of the month) corresponding to the date of signing this Agreement. c. The Terms and Conditions for the provision of Smart Mobile Service is amended3: c.1. by amending point 3.1. in order to remove the phrase /Smart Mobile service is offered free to the Client and to adjust the text so The customer owes the Bank, monthly, the monthly subscription fee for the Smart Mobile Service and the card reader management fee further requested by the Client and made available by the Bank (...). c.2. by completing point 3.2. as follows: The Client shall mandate the Bank to debit monthly, on the due date, his Fees and Commissions support account related to the Smart Mobile Service, in accordance with the contractual documentation. If the due date is a non-working day, the fees and commissions will be charged on the previous day of that date (for example: for a Customer enrolled on the 20th of the mounth, the fee will be charged on the 20th of each month or in the previous working day for the months in which the 20th is non-working day). If the currency in which the fee/commission is due is other than the one in which it is actually paid, the amount of the fee will be subject to a currency exchange using the Bank s exchange rate valid on the day of debiting the account. ; in order to align the provisions of the document with those set out in point 2 (a) of this Notification. c.3. by completing point 3.3. as follows: The monthly subscription fee for the Smart Mobile Service and the card reader management fee is due starting with the month following the service contracting date. c.4. by completing point 3.4. as follows: If after the support account was debited with the fee and commission due by the Client who owns the Smart Mobile service the account balance is exceeded, thus generating an overdraft, the Client undertakes to return to the Bank, in the shortest time, the amount of the overdraft (...). c.5. by completing point 3.5. as follows: In addition to fees and commissions related to the ownership of the Smart Mobile Service, the Client shall also owe the Bank any other specific commission to each operation/transaction that he/she will perform through the Smart Mobile Service. c.6. by inserting point 3.6. with the following content If the Customer has not indicated a support account or The changes are highlighted directly in the text. 3 Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 3

4 the indicated support account has been closed, according to the Customer s request or the contractual documentation provisions, the Bank will charge the costs related to the Smart Mobile s service by having the current accounts of the Client debited on the due date (current accounts in lei will be debited with priority) or the credit card accounts when the Client does not hold a current account. The Bank will apply a currency exchange using the Bank s exchange rate valid on the day of debiting the account, if it is a foreign currency account. c.7. by completing point 5.2. (e) as follows: The customer shall cease to hold at least one current account denominated in Lei, EUR or USD or a credit card account (including in the case of an active Smart Card) opened with the Bank. 3. Debit card a. The amount of the annual card management fees for the following types of debit cards shall be modified as follows: Annual debit card management fee Visa Electron, Visa Contactless, Mastercard Contactless, Maestro, Mastercard Salariu, Mastercard Steaua Mastercard SMURD / Mastercard Lei Mastercard Student Former fee New fee RON 10 RON 25 RON 20 RON 25 RON 25 b. The fee due for cash withdrawal operations at Bank s counters, carried out through debit cards, shall be modified as follows: Fee for cash withdrawal operations at Bank s counters carried out through debit cards Mastercard Salariu, Mastercard Student, Mastercard Steaua, Mastercard Smurd, Mastercard Lei, Maestro, Visa Electron and Visa Contactless, Mastercard Gold, Mastercard Contactless Former fee New fee 0.5%, min. RON 5 1%, min. RON 10 Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 4

5 4. Payment operations: a. The fees applied to inter-bank collections by payment order in RON shall be modified as follows: Fees applied to inter-bank collections by payment order in RON Amounts under RON 500 Former fee New fee RON 3 RON 4 RON 7 RON 5 Amounts between RON RON 49, Amounts above RON 50,000 b. The fees applied to payment operations carried out by intra-bank payment order in RON, applicable on the date hereof: Payment operations by intra-bank payment order in RON Smart Mobile Interactiv Between the accounts of the same client up to RON RON 1 RON 1 RON 1 RON 5 RON 7 above RON 500 RON 3 RON 3 RON 3 RON 7 RON 10 Between Bank s clients shall be modified as follows, both in terms of the amount applicable to each operation, and of the calculation structure, according to the following: Payment operations by intra-bank payment order in RON starting with 5th of December 2017 Between the accounts of the same client Between Bank s clients Smart Mobile Interactiv RON 7 RON 7 RON 3 RON 3 RON 3 RON 12 RON 12 Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 5

6 c. The fees applied to payment operations carried out by intra-bank payment order in foreign currency, applicable on the date hereof: Payment operations by intra-bank payment order in foreign currency Between the accounts of the same client Between Bank s clients Smart Mobile 0 Euro 0 Euro 0 Euro 0 Euro 0 Euro 0 Euro 0 Euro 1 Euro shall be modified as follows, both in terms of the amount applicable to each operation, and of the calculation structure, according to the following: Payment operations by intra-bank payment order in foreign currency starting with 5th of December 2017 Between the accounts of the same client Between Bank s clients Smart Mobile EUR 0 EUR 0 EUR 0 EUR 0 EUR 3 EUR 3 EUR 3 EUR 3 d. The fees applied to payment operations carried out by inter-bank payment order in RON, applicable on the date hereof: Payment operations by inter-bank payment order in RON Smart Mobile Interactiv Between Bank s clients up to RON RON 2* RON 2* RON 2* RON 7* RON 9* above RON 500 RON 9* RON 12* *) Plus TransFond fee shall be modified as follows, both in terms of the amount applicable to each operation, and of the calculation structure, according to the following: Payment operations by inter-bank payment order in RON starting with 5th of December 2017 Smart Mobile Between Bank s clients Interactiv RON 15* RON 15* *) Plus TransFond fee Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 6

7 Erratum: October 12, 2017 We kindly inform you that the notification number from 21/09/2017 contains an error regarding the modifications proposed by Bank SA on the interbank commission applicable for interbank payment operation executed in Lei and performed through payment orders. Please find below the correct version of the information: d. The fees applied to payment operations carried out by inter-bank payment order in RON, applicable on the date hereof: Payment operations by inter-bank payment order in RON Smart Mobile Up to RON RON 2* RON 2* Above RON 500 Interactiv RON 2* RON 7* RON 9* RON 9* RON 12* *) Plus TransFond fee shall be modified as follows, both in terms of the amount applicable to each operation, and of the calculation structure, according to the following: Payment operations by inter-bank payment order in RON starting with 5th of December 2017 Smart Mobile Interactiv RON 15* RON 15* *) Plus TransFond fee Regarding the information provided in the notification that you have received on behalf of Bank, we would like to emphasize that the above mentioned correction leads solely and exclusively to the elimination of the phrase between the Bank s clients from the table areas related to the above-mentioned commission amendment. Therefore, the value of the interbank commission for payment operations executed in Lei and operated through payment orders remains fully applicable, as previously notified through notification number from 21/09/2017. All other provisions of the notification are and remain applicable and valid as communicated to you via the notification. Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 7

8 e. The fee applied to cash withdrawal operations at Bank units counters shall be modified as follows: Fee applicable to cash withdrawal operations at Bank s units counters RON Foreign currency Former fee New fee 0.5%, min. RON 5 0.5%, min. EUR 3 1%, min. RON 10 1%, min. EUR 5 f. The fee applied to unannounced cash withdrawal operations in RON or foreign currency at Bank units counters (which were not scheduled by the clients at least one day in advance), for amounts higher than RON 15,000 or EUR 5,000 (and other foreign currency equivalents), shall be modified from the current amount of 1% to 1.5%. 5. Credit Agreements for natural persons: The annual penalty interest rate on the credit agreements, both guaranteed and not guaranteed concluded with Bank, shall be modified4 as follows: Annual penalty interest rate for credit agreements Loan in RON Loan in foreign currency 4 Former interest rate New interest rate 15% 7.5% 3% 3% Modification applicable to all Credit Agreements concluded before September 30, This change is not applicable to credit card products as well. B. Advisory The advisory agreement shall be amended as follows: 1. Amendments applicable to the financial advisory service: a. The financial consultancy service excludes the credits for the sale or purchase of immovable property, the credits secured by mortgages on immovable property and the credits involving an immovable property right as a result of the entry into force of Government Emergency Ordinance 52/2016 on credit agreements granted to consumers for immovable property, and amending and supplementing Government Emergency Ordinance no. 50/2010 on credit agreements for consumers; b. The Client acting as a consumer may decide to resort to the alternative resolution of disputes with the Bank and may submit a request in this regard to Centrul de Soluționarea Alternativă a Litigiilor din Domeniul Bancar (Centre for Alternative Resolution of Banking Disputes CSALB), based in Bucharest Municipality, Str. Sevastopol 24, et 2, sector 1, zip code 10992, Romania, telephone , website Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 8

9 address in accordance with the provisions laid down by Government Ordinance 38/2015 on the alternative resolution of disputes between consumers and merchants; 2. Amendments applicable to the investment consultancy service: a. The Client acting as a consumer may decide, in order to resolve the disputes arising in connection with this activity, to also resort to the alternative resolution of a dispute under FSA Regulation no. 4/2016 and Government Ordinance 38/2015. For this purpose, the Client may refer a complaint to Entitatea de Solu]ionare Alternativ` a Litigiilor în Domeniul Financiar Nonbancar (Entity for Alternative Resolution of Financial Non-Banking Disputes) (referred to as SAL-FIN), an entity established by A.S.F., based in Bucharest, Splaiul Independentei nr. 15, sector 5, zip code , office@salfin.ro, which has the mission of organising and resolving the disputes between consumers and merchants by procedures called ADR. The ADR procedures may be found on In order to resolve a dispute by applying the ADR procedure, the consumer must express this option voluntarily and address SAL-FIN in writing, directly to SAL-FIN headquarters, by mail or by electronic means of communication. The Client must also prove that he has previously tried to resolve the dispute directly with the Bank. The procedures managed and organised by SAL-FIN are without prejudice to other means of dispute resolution provided for by the law. This clause supplements the clause on disputes between the parties of the Agreement; b. The Client declares that he understands the obligation to update his identification and contact details whenever necessary and assumes the effects of the failure to comply therewith. This clause is inserted pursuant to the provisions of FSA Regulation no. 6/2016 amending and supplementing Regulation no. 32/2006 regarding financial investment services and amending Regulation no. 5/2010 regarding the use of global accounts system, mechanisms application with and without pre-validation of financial instruments, performance of securities borrowing operations, of operations to set up their related guarantees and of sale transactions in absence; 3. Amendments applicable to the advisory service in general: a. The clause on notifications shall read as follows: The Parties hereby agree that any notification/ correspondence/request or communication resulting herefrom or in connection herewith, addressed by one Party to the other Party, shall be made in accordance with the provisions of the General Conditions for the Performance of Banking Operations. C. The provisions of the General Conditions for the Performance of Banking Operations for Natural Persons ( CGBPF ) shall be amended as set out in Appendix 1 attached hereto. This notification also contains the Depositor Information Form (Appendix 2), pursuant to the depositor information obligations set out by the provisions of Law no. 311/2015 on the guarantee schemes for bank deposits and the Bank Deposit Guarantee Fund ( deposit means, according to the law, any credit balance, including interest owed, resulting from funds which are in an account or from transitional situations deriving from current banking operations, such as: term deposit, current account, saving account, etc.). Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 9

10 We would like to inform you that, in your capacity as client of the Bank, if you do not agree with the amendments mentioned in this Notification, including in Appendix 1, you shall be entitled to unilaterally terminate your agreement with Bank without incurring penalties and without the need to invoke a reason. Should you choose to terminate the contractual agreement governing the current account relationship, the advisory services or, as the case may be, the CGBPF document, you can request this until 4th of December In the event that, until the aforementioned date, you do not express your disagreement with the amendments described above, they shall be deemed tacitly accepted in accordance with the legal provisions in force. The communicated amendments shall equally apply under the same conditions to the agreements entered into with Bank by minor holders represented/assisted by legal representatives. If you act as a legal representative of a minor holder client of the Bank and user of the current account services and of the services related thereto, if you do not agree with the notified amendments and Appendix 1, you have the right to represent/assist the minor in order to terminate, free of charge, the agreements with Bank by 4th of December Should you require further information and clarifications, please do not hesitate to contact us at the client support service, at telephone numbers: , free of charge in Telekom network, non-stop program as well as through your personal banker. With consideration, Bank through Eliza Gheorghe Private Individuals Development and Strategy Implementation Manager Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 10

11 Appendix 1 contains all amendments to the Terms of the General Conditions for Performance of Banking Operations for Natural Persons (CGBPF): 1. Article 4 Provisions regarding the Payment Operations was amended as follows: 1.1. Section 4.1. was amended by supplementing sub-sections 4.1.1, and by inserting Sub-section 4.1.4, in order to (i) indicate the optional nature of provision for foreign currency operations of BIC/ SWIFT code (Bank Identifier Code), only for countries that did not adopt the IBAN code ( b; 4.1.3); (ii) bring the wording of the CGB document in line with the requirements provided for by European Regulation 2015/847 on information accompanying transfers of funds and repealing Regulation (EC) No. 1781/2006 (4.1.1 a and second sentence; 4.1.4), as follows: 4.1.1In order for the Bank to execute a payment order and any cash transaction in relation to a Payment Account, the Client must provide the Bank with: a) the IBAN code of the payee s Account (or the BBAN account number basic bank account number for the countries which did not adopt the IBAN); for payments ordered for payees whose payment service providers are established outside the European Union, in addition to the IBAN code of the payee s Account, the Client will provide the Bank with the payee s name and first name; b) in case of operations in foreign currency, the name of the payee s payment service provider or, for the countries which did not adopt the IBAN, the BIC/SWIFT code (Bank Identifier Code) of such provider must be indicated as well; if the Client provides the Bank with both the name of the payee s payment service provider and the BIC/SWIFT code (Bank Identifier Code), when applicable, of such provider, the Bank will only use the BIC/SWIFT code (Bank Identifier Code) for sending the payment to the provider. The Client understands and accepts that, in order to execute a payment order in connection with a Payment Account, ordered by him, the Bank will communicate to the Payee s Bank the IBAN code of the paying account, the Client s name and first name and his domicile/residence recorded in the Bank s database and validated on a documentary basis, by including them in the information accompanying the transfers of funds For the purpose of processing the payment instructions, when the IBAN codes sent in electronic format by the Clients or the IBAN codes represented on hard copy in the internal systems are recorded in the Bank s computer systems, the Bank is bound to validate the IBAN codes of all the Accounts mentioned in the payment instructions that it processes, using the validation method imposed by the legal regulation in force. In addition, the Bank will validate the BIC codes of the payees service providers, when the BIC codes are necessary, indicated in the payment instructions sent by the Clients of the bank, using the validation method imposed by the legal regulation in force, as well as the concordance between the IBAN code that identifies the payee and the BIC code of the payee s payment service provider indicated in the payment order, when the BIC code is necessary, checking the location of both accounts (IBAN and BIC) in the same country and/or the same payment service provider In order to credit the Payment Account of a Payee Client, the Bank will check the existence of information regarding the Payer, within the details of the payment as communicated by its payment service provider (the Payer s name and the sole identification code of the Payer s payment account and, in addition, the following additional information: the Payer s address or the Payer s official personal document number or Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 11

12 the Payer s identification number or the Payer s date and place of birth, all such additional information only if either the Payer s payment service provider or the intermediary payment service provider, if applicable, is established outside the European Union, as well as the accuracy of the information regarding the Payee Client (name and account number). If the above-mentioned information is incomplete or missing, the Bank will ask the Payer s service provider to complete or clarify it, as the case may be, and the crediting of the Payment Account of the Payee Client takes place only after such requirement has been met. Otherwise, the Bank will not process the payment operation Point (i) was supplemented by inserting the impossibility to derogate from the SHA commissioning option if the payee s payment service provider is in a Member State of the European Union (EU)/ European Economic Area (EEA) and the payment operations are performed in the currencies of the Member States, as follows: (i) When the payee s payment service provider is in a Member State of the European Union (EU)/ European Economic Area (EEA), the payment operations in the currencies of the Member States will be ordered with the SHA commissioning option. If the Client expressly indicates on his/her own responsibility, the OUR commissioning option for such payments, meaning to cover all the costs of transferring the entire amount that is the object of the payment instruction, the Bank may accept to execute the payment, except for payments in EUR, when the payment operation will be always deemed instructed with the SHA commissioning option and processed accordingly. The Client may not use the BEN commissioning option for these types of payments, and therefore, if the Bank receives Payment Orders instructed with the BEN option, the Bank will process the payment with the SHA commissioning option. 2. Article 5.3. Functionality of the Cards, Section shall be amended by reference to Article Solving the unauthorized overdraft of the credit account with attached card, to facilitate a good understanding of the contractual provisions, as follows: The transactions are carried out within the limits of the funds available in the checking account/ credit card account of the holder, except as described in Article 5.14 hereof; 3. Point was amended by adjusting the calculation mechanism used to determine the exchange rate applicable to embossed MasterCard credit cards in RON by Bank, as follows: All the amounts are registered with the credit card in RON. For the operations carried out in other currencies, the Bank will debit the card account using EUR as reference currency, as follows: (a) the exchange between the currency of the transaction and the reference currency is made by MasterCard International organization based on its internal exchange rate as of the date of inter-banking settlement; (b) for debiting the credit card account in RON, the Bank uses its internal exchange rate for sale of EUR/ purchase of RON for the card transactions, at the exchange rate displayed by the Bank on the date the account is debited with the value of the transaction. Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 12

13 Appendix 2 Depositor Information Form BASIC INFORMATION ABOUT THE PROTECTION OF DEPOSITS Deposits in Bank are protected by: Limit of protection: (the actually guaranteed amount of the total deposit) If you have several deposits at the same bank: The Bank Deposit Guarantee Fund - FGDB. FGDB is the statutory deposit guarantee scheme officially recognized in Romania. The RON equivalent of the amount of EUR 100,000 per depositor per bank Coverage is provided above EUR 100,000, for 12 months, for deposits resulting from: a) Real estate transactions regarding immoveable property with residential destination; b) Events such as retirement, dismissal, disability or death of the depositor; c) The collection of insurance benefits or compensation for criminal injuries or wrongful conviction. In these cases, the guarantee limit is established and reconsidered periodically by NBR and published on its official website. Depositors who are natural persons have an obligation to inform the Bank by filling in the form provided in any unit of the Bank and to submit, where applicable, the supporting documents requested by it, whenever it is to cash in the account amounts coming from the sources mentioned at letters a) - c) above. All deposits placed with the same bank are aggregated and the total amount is subject to the limit of protection set to the RON equivalent of EUR 100,000. Example: if a depositor holds a savings account with EUR 90,000 and a current account with EUR 20,000, he/she will only receive a compensation in the RON equivalent of the amount of EUR 100,000. Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 13

14 The limit of protection set to the RON equivalent of EUR 100,000 shall apply separately, for each holder of the account. If you have a common account with another person Exception: In case of deposits placed in an account A common account is the account opened on the to which two or more persons are entitled as members name of two or more persons, each of them having the of a business partnership, association or grouping capacity of holder: of a similar nature, without legal personality, are aggregated and treated as if made by a single depositor for the purpose of calculating the limit of EUR 100, business days, from the date when the deposits have become unavailable. The right of guaranteed depositors Period for making available the compensations due to receive the compensations due shall lapse upon in case of unavailability of deposits: expiry of 5 years from the date when FGDB makes the compensations available to the depositors. Currency for compensation payment: RON (Lei) Calea Floreasca nr. 246 C, sector 1, Bucharest, Bank contact details: code ; Telephone: Address: Str. Negru Voda nr.3, Bucharest, FGDB contact details: code: Phone comunicare@fgdb.ro, Payment of compensations shall be made by FGDB, through the mandated banks, in case the bank is unable to meet its payment obligations under the applicable contractual and legal conditions. Additional information: Compensation = Sum of guaranteed deposits + due interest installments, fees, other debts to the bank, which are outstanding at the date when deposits become unavailable. Confirmation of receipt by the depositor: Name First name/company name: CNP/CUI : Name of the Legal Representative/Authorized Representative/Proxy(if applicable): Signature: Date: Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 14

15 LIST OF DEPOSITS EXCLUDED FROM GUARANTEE 1. Deposits of a credit institution made in its own name and on its own behalf, in compliance with the provisions laid down by Art. 64 para. (2) of Law no. 311/2015 on the guarantee schemes for bank deposits and the Bank Deposit Guarantee Fund. 2. Instruments falling within the definition of own funds, as defined in Art. 4 para. (1) point 118 of Regulation (EU) No. 575/ The deposits resulting from transactions in relation of which final conviction judgments were rendered for the offence of money laundering, pursuant to the legislation on preventing and combating money laundering. Deposits are classified in this category by the deposit guarantee scheme, based on the information received from the competent authorities, from the credit institution whose deposits have become unavailable or from the liquidator appointed by the court, as appropriate. 4. Deposits of financial institutions, as defined in Art. 4 para. (1) point 26 of Regulation (EU) No. 575/ Deposits of investment firms, as defined in Art. 4 para. (1) point 2 of Regulation (EU) No. 575/ Deposits for which the holder s identity was not verified until the moment when they become unavailable, according to the legislation on preventing and combating money laundering. 7. Deposits of insurers and reinsurers, as defined in Art. 2 letter A points 5 and 39 of Law no. 32/2000 on insurance activity and insurance supervision, as further amended and supplemented. 8. Deposits of collective investment undertakings, as defined by the capital market legislation. 9. Pension fund deposits. 10. Deposits of central, local and regional public authorities. 11. Debt securities issued by the credit institution, as well as obligations arising from own acceptances and promissory notes. Bank S.A. Headquarters Sky Tower Building, 246C Calea Floreasca, District 1, Bucharest Postal code Romania Lei 1,200 Mio Company administrated in dualist system BIC RZBRROBU : *2000, standard call rates apply to Vodafone, Orange, 15