Transfer of the Retail and Wealth Management Business of PT Bank ANZ Indonesia ( ANZ ) to PT Bank DBS Indonesia ( DBS )

Transcription

1 Dear Valued Customer Transfer of the Retail and Wealth Management Business of PT Bank ANZ Indonesia ( ANZ ) to PT Bank DBS Indonesia ( DBS ) Following our latest letter dated 10 September 2017, we would like to provide you with an update on the transfer of ANZ s Retail and Wealth Management business (including its Private Banking business) in Indonesia to DBS, and more details on what you can expect as we progress towards the transfer completion. DBS, established in 1989, is part of the Singapore-based DBS Group, which has been recognised as the "Safest Bank in Asia" for 9 consecutive years by Global Finance. DBS Indonesia provides a full range of services including consumer banking, wealth management and business banking; with 11 branches, 18 sub-branches, 6 functional offices, 2 cash offices and 1,600 full time employees across 13 major cities in Indonesia. Transfer to DBS The transfer to DBS will occur after Indonesia Western Time (WIB) on Friday, 9 February 2018 ( Completion Date ) subject to the successful migration between ANZ and DBS. Should there be any change to the Completion Date, we will update the ANZ website ( All of your account(s), loans, investment products, agreements and other banking arrangements you hold with ANZ will be transferred to DBS in accordance with the Terms of Transfer previously communicated to you, and you will become a customer of DBS. The transfer will include any of the following banking products or services that you may hold, or that were outstanding, with ANZ immediately prior to the Completion Date: 1. Current Accounts; 2. Savings Accounts; 3. Cash Secured Overdraft Accounts; 4. Term Deposits; 5. Loan Facilities secured by Term Deposits; 6. Dual Currency Investments; 7. Services related to Investment Products (Mutual Funds, Structured Products and Fixed Income) and Bancassurance Products; 8. Credit Cards; 9. MoneyLine; 10. Personal Loans; 11. Home Loans; 12. Loan Facilities secured by Standby Letter of Credit ( SBLC ); and/or 13. Safe Deposit Box facility (together, the Banking Products & Services ) Important information To minimise disruption to your Banking Services please take note of the following:

2 1. Access to your banking services over the transfer period (9 11 February 2018): a. ANZ Banking Services Debit Card Your ANZ Debit Card will be temporarily offline during the transfer period, starting from Friday, 9 February 2018 (17.00) until Sunday, 11 February 2018 (18.00). For a detailed schedule, please refer to the DBS Microsite at dbs.com/id/anzwelcome. MoneyLine Your ANZ MoneyLine will be temporarily offline during the transfer period, starting from Friday, 9 February 2018 (17.00) until Sunday, 11 February 2018 (18.00). For a detailed schedule, please refer to DBS Microsite at dbs.com/id/anzwelcome. Credit Card There may be time that you will be unable to use your ANZ Credit Card during the transfer period. We will try to keep the disruption to a minimum and you may try to use your ANZ Credit Card during this period. ANZ Mobile Banking and Internet Banking ANZ Mobile Banking and Internet Banking will no longer be available after on Friday, 9 February b. DBS Banking Services Your Account Transfer ANZ will be transferring your account to DBS and starting from Monday, 12 February 2018, you will have access to DBS services. Credit Card or MoneyLine Card You can continue using your existing ANZ Credit Card or MoneyLine Card until you receive your new credit card or Cashline Card from DBS after the Completion Date. Mobile Banking and Internet Banking You can register to digibank by DBS after the Completion Date. Further information on how to register and use digibank will be provided to you in a separate communication. 2. ANZ Call Centre will no longer be available after on Friday, 9 February Afterwards, you can contact the DBS Customer Centre at or from overseas. 3. ANZ Branches will be closed at on Friday, 9 February ANZ s services will be affected as a result of the transfer. Please refer to Appendix 1 for further details. 4. Payments and transfers: Some types of standing instructions (i.e. standing instruction within bank/to other bank and direct debits) remittances will be transferred to DBS. Some will need to be re-established after the transfer and we recommend you to record your list of payees now to assist you in the process. Please refer to Appendix 2 for further details. 5. Monthly Statement Please keep a copy of your previous ANZ statements and account balances for easy reference. After the Completion Date, ANZ will send you a final summary of your banking account and Personal Loan as of Friday, 9 February 2018.

3 Please visit the DBS Microsite at dbs.com/id/anzwelcome for the most up-to-date information regarding DBS services availability after the Completion Date. If you have any further enquiries on DBS products and services, please contact the DBS Customer Centre at or from overseas. Going forward After the Completion Date, you will receive a DBS Welcome Letter and details on your new relationship with DBS. For Signature Priority Banking customers and Private Banking customers, many of you can look forward to having your existing Relationship Manager continue to manage your account at DBS. Details will be confirmed by DBS. If you are an ANZ customer with following segment/product: Credit card(s) and/or MoneyLine and/or Personal Loan ONLY Your segment/product at DBS will be: Please refer to the Appendix 3 for the Product Mapping With these terms and conditions: DBS terms and conditions General Banking DBS Treasures DBS terms and conditions Signature Priority Banking DBS Treasures DBS terms and conditions Private Bank DBS Treasures Private Client* DBS terms and conditions * ANZ Private Bank customers under corporate banking will be initially transferred to DBS Treasures Private Client. To better support business transactions, such customers will subsequently be transferred to DBS Business Banking. Your existing ANZ product(s) will be mapped to corresponding DBS products, and the terms and conditions set out by DBS will apply accordingly. After the Completion Date, the terms and conditions governing your banking relationship with DBS (including products and services) will apply. Please refer to Appendix 3 for further details. Your Investment Risk Profile in ANZ will no longer be valid after the Completion Date. Thus, customers who want to purchase any Investment Products are required to fill out the DBS Risk Profiling Questionnaire, the FNA Core (Financial Needs Analysis). Please refer to Appendix 4 for further details. After the Completion Date, ANZ will no longer carry out Retail and Wealth Management business in Indonesia, and you should contact DBS if you have enquiries about your banking relationship. Where to go to for more information ANZ and DBS are committed to keeping you informed as we progress through the transfer. Please visit: for more information. For more information about DBS products and services, please visit: dbs.com/id/anzwelcome

4 If you have further queries, please do not hesitate to contact your ANZ Relationship Manager or contact the 24-Hour ANZ Call Centre at Yours sincerely, Vishnu Shahaney President Director PT Bank ANZ Indonesia Please note: if there is any difference between the English and Indonesian versions of this letter, the Indonesian version prevails.

5 APPENDIX 1 Details on service availability in the week around integration period The following services will cease as per dates and times below. You can also check DBS Microsite at dbs.com/id/anzwelcome for the most up-to-date information regarding DBS services availability after the Completion Date. Product Name Disruption Period Impact Remarks On-Boarding New 7 Feb - 9 Feb 2018 No new banking customer on-boarding Customers Deposit 9 Feb 11 Feb 2018 No new CASA and Term Deposits account is allowed Debit Card 1 Jan - 9 Feb 2018 No new Debit Card issuance and replacement DBS will issue the card after completion date Debit Card and ATM 9 Feb (17.00) - 11Feb 2018 (18.00) Your ANZ Debit Card will be temporary offline For detail schedule, please refer to DBS Microsite at dbs.com/id/anzwelcome Mortgage 26 Jan 2018 Latest Partial/Full Payment in ANZ 31 Jan 2018 Latest date to retrieve original certificate from ANZ 1 Feb - 16 Mar 2018 Delay on certificate retrieval when loan matures/full repayment 19 Feb 2018 Partial/full payment can be done in DBS Bancassurance 1 Dec 11 Feb 2018 No new Policy issued for Mortgage related insurance 23 Dec 11 Feb 2018 No new Policy issued for insurance product bundled with other bank products (i.e. credit card, money line, personal loan) 29 Jan- 11 Feb 2018 New policy issued and surrender are not allowed 1 Feb 11 Feb 2018 Top up and partial withdrawal are not allowed Credit Card No second card/additional card/new Credit Card 24 Dec 11 Feb 2018 request 15 Jan 11 Feb 2018 No Reward point and no Mileage redemption for merchandize, charity, and voucher related items 6 Feb 11 Feb 2018 No Reward point and no Mileage redemption for annual fee, Online and Redeem, Shop and Redeem, Travel and Redeem, and mileage Credit Card, MoneyLine and Personal Loan Credit Card, MoneyLine and Personal Loan Mutual Fund (Onshore) Mutual Fund (Offshore) 1 Feb 11 Feb 2018 ANZ Call Centre no longer accept Customer request, except for Instalment conversion, Card blocking, Authentication code for PIN, and dispute transaction requests 6 Feb 11 Feb 2018 No request for Instalment Conversion No Card blocking, Authentication code for PIN and 9 Feb 11 Feb 2018 Dispute transaction request No Cash Advance transaction at ATM 9 Feb - 11 Feb Feb (17.00) 11 Feb 2018 (18.00) Payment using ATM networks will be temporarily unavailable Certificate is being right transferred from ANZ Indonesia to DBS Indonesia ANZ Call Centre no longer accept customer request for Personal Loan Early Pre-Termination, Cancelation and change data static If your statement due date on 9 Feb 2018, please make payment 3 business days prior 9 Feb Feb - 11 Feb 2018 Subscription, switching and redemption transactions cannot be executed 15 Jan 11 Feb 2018 Redemption cannot be executed No new subscription and switching transactions for Offshore Fixed Income 7 Feb - 9 Feb 2018 No subscription and redemption on IDR holdings 12 Feb - 13 Feb 2018 No redemption on IDR holdings 7 Feb - 9 Feb 2018 No subscription and redemption on USD holdings 12 Feb - 14 Feb 2018 No redemption on USD holdings Treasury For regular FX, customer is able to transact FX value TOD until 9 Feb, TOM until 8 Feb & SPOT until 7 Feb For DCI, last maturity date of any tenor is on 2 Feb 2018 ATM 28 Jan 7 Feb 2018 ANZ ATM will be terminated in stages and replace with DBS ATM Cheque Collection Starting from 15 Jan 2018 FCY Cheque collection service not available in ANZ Cheque Clearing Starting from 9 Feb 2018 No deposit cheque clearing (other bank s cheque) in ANZ for Jakarta, Surabaya, Bandung and Medan For details information on this, please refer to ANZ microsite Effective fund will be on Friday 9 Feb 2018

6 APPENDIX 2 Details of Standing Instruction (SI) changes after the transfer: Instruction Type Payment Method Action Required by Customer Standing Instruction through outgoing SKN/ RTGS Interbank Standing Instruction arrangement debiting from your ANZ account Standing/Recurring Instruction The arrangement will continue in DBS using your new DBS account Internal Fund Transfer (between ANZ Retail/Private Bank accounts) The arrangement will continue in DBS using your new DBS account Standing/Recurring Instruction International Telegraphic Transfer The arrangement will continue in DBS using your new DBS account All Standing Instruction registered via Internet Banking/ Mobile Banking Direct Debit Instruction Standing Instruction from other banks to your ANZ account Investment Regular Plan Payment for ANZ Credit Card, MoneyLine and/or Personal Loan from your ANZ banking account Regular investment debiting your ANZ account The current arrangement will not continue. Customer need to re-arrange the Standing Instruction via digibank Mobile Banking. The arrangement will continue in DBS using your new DBS account number Within support period (30 days after Completion Date), all incoming transfer to your old ANZ account number will be automatically route to your new DBS account number. After the support period, you must amend your Standing Instruction arrangement. The arrangement will continue in DBS using new DBS account number APPENDIX 3 Summary of changes to product terms and conditions after the transfer For full details of the changes, please refer to DBS Microsite at dbs.com/id/anzwelcome. In the event of a discrepancy between this attachment and the Microsite, the Microsite shall prevail. Please note that all fees, charges and late payment fees after the Effective Time will be based on DBS terms and conditions. ANZ Product Changes Account ANZ Saving Account Regular Migrated to DBS Saving Account Regular ANZ Infinite Saving Account Migrated to DBS Saving Account Plus (including Infinite High Impact) ANZ Super Saving Account Migrated to DBS Super Saving Account ANZ Current Account Migrated to DBS Current Account Regular ANZ Current Account Escalator Migrated to DBS Current Account Escalator - Different features will apply to each DBS Saving Account/Current Account ("CASA"), depending on the type of deposit account from which such as DBS CASA migrated - If you already have a DBS CASA account, DBS will migrate ANZ account to new DBS CASA using new number so that you can distinguish between your existing DBS account and your new DBS account - DBS will credit the ANZ nett accrued interest from beginning date to transfer date to new DBS CASA account number after migrate to DBS. The ANZ accrued interest will be nett based after imposed by withholding tax. - If you have ANZ cheque book/bilyet gyro after migrate to DBS, please come to the nearest DBS branch to exchange with DBS cheque book Conventional Time Deposit Your fixed deposit will be transferred to DBS where the tenor, maturity date and interest rate will remain the same as your previous contract with ANZ. The accrued interest in ANZ will be credited to your operating account in DBS after the transfer date regardless of your maturity date and instruction. The credited interest is net amount after the tax deduction. Please note that the total interest amount paid up to maturity remains the same, but it will be divided into 2 (two) credits, which are the accrued interest in ANZ and the accrued interest in DBS starting the transfer date until maturity date. In the case of Fixed Deposit with maturity instruction of principal and interest roll over, then the interest rolled over is the accrued interest in DBS starting from the transfer date until maturity date.

7 ANZ Product Cash Collateralized Loan and Cash Secured Overdraft Bancassurance (including Life and General Insurance) Products Changes Account Your outstanding loan in Cash Collateralized Loan and Cash Secured Overdraft will be continued automatically in DBS and after maturity will follow DBS terms and conditions. Upon completion of the transfer of your Banking Products & Services to DBS, all rights, interests and benefit to and in all security executed and/or granted by you in favour of ANZ (including any pledges over your accounts deposited with or held by ANZ) in connection with your cash secured overdraft facility and loan facilities that are secured by term deposits will be transferred to DBS. Following Completion, you may be requested by DBS to sign further documents or perform other actions, including providing consents, instructions, authorisations or mandate, which may be required to facilitate such transfer Bancassurance Your inforce policy will remain active following the policy terms and conditions. If there is a regular deduction from your transactional account in ANZ to pay the premium (e.g. regular premium unit link product), then the deduction will be continued following DBS terms and conditions. Should you need more details on your policy, you may also contact the respective insurance providers. - For Mortgage related insurance, your inforce policy will remain active following the policy terms and conditions. - For the insurance product bundled with other bank products (i.e. credit card, money line, personal loan), the in force policy will remain active following the policy terms and conditions. Investments Products and Services Mutual Fund procedures (e.g. transaction fee tax and calculation, dividend payment, etc.) will follow DBS terms and conditions. Number of days for settlement will follow the product's prospectus. If you have a Regular Investment Plan, the regular investment will be automatically continued by deducting your account in DBS. Bonds servicing model which includes transaction fee, custodian fee and transaction approach will follow DBS terms and conditions. Dual Currency Investment (DCI) is available in DBS under the name Currency Link Investment. Process and features (e.g. currency pairs, tenures, pricing scheme, etc.) will follow DBS s terms and conditions. Foreign Currency Exchange (FX) is available in DBS. FX process and available currencies will follow DBS terms and conditions. Debit Cards ANZ Visa Debit Card Migrated to DBS Visa Platinum Debit Card ANZ Visa Signature Migrated to DBS Treasures Visa Platinum Debit Card Priority Banking Debit Card ANZ Visa Private Migrated to DBS Treasures Private Client Visa Platinum Debit Card Banking Debit Card If you have a DBS Debit Card then your ANZ Debit Card will be deactivated. This is because the Customer may only have 1 (one) active debit card. Your account connected to the ANZ Debit Card will automatically connect to the DBS Debit Card as the other account after the transfer date. Credit Cards ANZ SPB Visa Infinite Renamed to Visa Infinite Credit Card ANZ Mastercard Black Renamed to Mastercard Black Credit Card ANZ Visa Travel Renamed to Travel Visa Signature Credit Card Signature ANZ Visa Travel Renamed to Travel Visa Platinum Credit Card Platinum ANZ Visa Platinum Renamed to Visa Platinum Credit Card ANZ Mastercard Renamed to Mastercard World Credit Card World ANZ Visa Femme Renamed to Visa Femme Platinum Credit Card Platinum ANZ Visa Femme Renamed to Visa Femme Credit Card ANZ Visa Gold Renamed to Live Fresh Visa Credit Card ANZ Mastercard Renamed to Mastercard Titanium Credit Card Titanium ANZ Visa Classic Renamed to Visa Classic Credit Card ANZ Visa Kartu Cicilan Renamed to Visa Kartu Cicilan Credit Card ANZ Mastercard ipay Renamed to Mastercard ipay Credit Card ANZ Mastercard Renamed to Mastercard itravel Credit Card itravel After the Completion Date, you can still use your current ANZ Credit Cards until you receive a new Credit Card. All ANZ Reward Points / ANZ Mileage will also be migrated. Your new Credit Cards' interest rates, cash advance fees, annual fees, and all the other fees remains the same as ANZ Credit Cards. Note: ANZ SMS Card Info (via 3269) will no longer be available

8 MoneyLine ANZ Moneyline Renamed to Cashline After the Completion Date, you can still use your current ANZ MoneyLine until you receive a new Cashline card. Cashline s interest rates and fees remain the same as ANZ MoneyLine. Note: ANZ SMS MoneyLine Info (via 3269) will no longer be available Personal Loan ANZ Personal Loan Renamed to Dana Bantuan Sahabat After the Completion Date, payment should be paid to Loan Account Number that will be communicated by ANZ in ANZ Closing Letter and DBS in DBS Welcome Letter. Dana Bantuan Sahabat s monthly installment, interest rates, and fees remains the same as ANZ Personal Loan's. Note: ANZ SMS Personal Loan Info (via 3269) will no longer be available Mortgage ANZ Home Loan Migrated to DBS Home Loan ANZ Multi Purpose Migrated to DBS Home Maxi Loan ANZ Home Loan Offset Migrated to DBS Home Loan Offset ANZ Multi Purpose Migrated to DBS Home Maxi Offset Loan Offset No changes on interest rate and fee. Product mapping above is only applicable for migrated accounts from ANZ. Term and condiction of new booking will follow terms and conditions in DBS Terms & Conditions and Credit Agreement. digibank Mobile Banking & Internet Banking Service Once you complete the registration through digibank Mobile Banking, you can access the following services : Mobile Banking ANZ Saving account holder ANZ Credit card account holder ANZ Moneyline account holder - Account and transaction details. - Account and transaction details - Account and transaction details - Wealth dashboard - Card activation - Fund disbursement via bank - Fund Transfer (RTOL/SKN/RTGS) - Change PIN transfer - Utility Bill Payment - Installment conversion - Card activation - Pay Credit Card Bill - Rewards redemption - Change PIN - Mobile Top Up - Temporary limit increase - Installment conversion - emoney Top Up - Permanent Limit increase - e-statement - Online Time Deposit Placement - Bill payment registration - Debit Card Management - e-statement - Spend tracker for saving account & debit card transaction - e-statement Customer Servicing - 24/7 Virtual Assistant - Live Chat - Profile management (reset password, change mobile number, change , change billing address) On top of that, you can also access digibank Internet Banking via browser to perform basic daily transaction as follow : Internet Banking Post Login Function ANZ Saving account holder ANZ Credit card account holder ANZ Moneyline account holder - Account and transaction details. - Fund Transfer (RTOL/SKN/RTGS) - Utility Bill Payment - Pay Credit Card Bill - Mobile Top Up - Online Time Deposit Placement - e-statement - Account and transaction details - Card activation - e-statement Pre Login Function - Activate and Set PIN for Debit Card / Credit Card / Cashline - Account and transaction details - Card activation - e-statement

9 APPENDIX 4 Summary of Customer Risk and Investment Profile Changes in DBS After the Completion Date, Customer s risk profile in ANZ is no longer valid. Thus, customer who wants to purchase any Investment Product is required to fill DBS Risk Profiling Questionnaire, the FNA Core (Financial Needs Analysis). DBS has different risk profile with ANZ, whereby in DBS, the risk profile is categorized into 5 profiles, C1 to C5. Please find below guidance for Your reference: Risk Profile C1 C2 C3 C4 C5 Description Customer with this risk profile is willing to accept minimal risks with priority in capital preservation Customer with this risk profile is willing to accept small level of risks (under normal market conditions) in exchange for some potential returns over the medium to long term Customer with this risk profile is willing to accept moderate level of risks (under normal market conditions) in exchange for higher potential returns over the medium to long term. Customer with this risk profile is willing to accept high risks (under normal market conditions) in order to maximize the potential returns over the medium to long term. Customer with this risk profile is willing to accept significant risks to maximize the potential returns over the long term. This customer accepts that he/she may lose a significant part or all of capital, and is prepared to make good the losses over and above the principal sum invested in certain cases (e.g. margin or leveraged investments).