dealertrack.com quick reference guide
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1 dealertrack.com quick reference guide
2 GET THE MOST OUT OF DEALERTRACK.COM. Use this handy quick reference guide Scroll or use the navigation to the right to view individual sections of this document. Connecting automotive retail Drive a more seamless online to in-store customer experience. Designed with the deal in mind A simple workflow, featuring customer deal jackets that contain deal summary information at your fingertips. Increasing efficiency and productivity Get more insight into your customers and business all in one spot. 2 Dealertrack.com User Guide
3 GETTING STARTED 3 Dealertrack.com User Guide
4 Credit Applications A STREAMLINED CREDIT APPLICATION PROCESS. Click Create in the top navigation bar. Next, click Credit Application. Search for an existing customer and avoid duplicate entries. Create a new customer or quickly import a deal. CREATE TAB TRANSFER DEAL DATA FROM DMS 4 Dealertrack.com User Guide
5 DMS Integration PICK UP DEALS FROM YOUR DMS. Bring in deals from your DMS by utilizing DealTransfer. DMS integration is currently supported for the below providers: 1. CDK Global 2. Reynolds & Reynolds 3. AutoSoft 4. Grapevine 5. Advent TRANSFER DEAL DATA FROM DMS Call us today to get started with DealTransfer Option 6 5 Dealertrack.com User Guide
6 Credit Application Layouts AN EFFICIENT CREDIT APPLICATION PROCESS. The multi-page credit application will remain the default view and has three different sections: You can easily switch to a single page credit application and drive through the process faster. 1. Applicant 2. Vehicle & Finance 3. Select Lenders LINK TO A SINGLE PAGE CREDIT APPLICATION 6 Dealertrack.com User Guide
7 Credit Application Settings TAXES & FEES SETUP. To access the settings page, click the gear icon located on the top right of the screen. 1. You can now select your vehicle default. If you re predominately a Used store, click Used. 2. In the Taxes and Fees section, choose your state and enter in the tax rate. The tax rate will be multiplied by the cash selling price and the calculation will be done for you. 3. Then enter your applicable fees and click Save. 7 Dealertrack.com User Guide
8 Credit Bureaus PROCESS CREDIT BUREAUS QUICKLY. CREATE TAB Click Create in the top navigation bar. Next, click Credit Bureau. Quickly search for an existing customer to avoid duplicate entries or create a new customer. Pulling credit bureaus on Dealertrack. com will result in 40% of the credit application to be pre-filled saving you time. 8 Dealertrack.com User Guide
9 Payoff Quotes REQUESTING PAYOFF QUOTES. Easily request a payoff quote through Dealertrack.com and receive an accurate payoff amount directly from your lenders. Click the Lenders tab then click Payoff Quotes. LENDERS 9 Dealertrack.com User Guide
10 Locate Deals THE DEALS PAGE YOUR GATEWAY TO EVERY DEAL. CUSTOMER DEAL JACKETS: Each customer has a deal jacket - with all deal information associated for that customer. SEARCH YOUR ENTIRE NETWORK: Locate a specific customer and pick up right where you left off. CUSTOMIZE YOUR VIEW: Filter your deals to show the most pertinent information, including: Created date Status of deals Dealership user Deal type LOCATE DECISIONS ON YOUR DEALS: All app status and contract status details can be found in one view. VIEW DEALS FROM DIFFERENT STORES: See all deals from multiple stores in one location, right on the Deals page. *User permission needed. IMMEDIATE VISIBILITY INTO CURRENT DEALS: Scan status icons and view the most recent stage listed all on the Deals page. 10 Dealertrack.com User Guide
11 Deal Status LOCATING AND REVIEWING DEAL STATUS. While still on the Deals page, you can easily click on App Status or Contract Status to get a view of where all your deals are in the funding process. APP STATUS CONTRACT STATUS 11 Dealertrack.com User Guide
12 Deal Jackets EACH CUSTOMER HAS A DEAL JACKET. After clicking into a customer name, you enter the deal jacket... Here, in one centralized location, you can see all the latest activity around the customer. EASILY ACCESS OTHER PARTS OF THE DEAL 12 Dealertrack.com User Guide
13 Deal Jacket Header EFFICIENCY INSIDE THE DEAL JACKET. The header section within each deal jacket helps make those everyday credit actions much faster while also providing a summary of the deal. VIEW VEHICLE & DEAL INFORMATION MAKE CHANGES TO THE APPLICATION COPY AN APPLICATION 13 Dealertrack.com User Guide
14 ACCESSING LEADS 14 Dealertrack.com User Guide
15 Where to go for leads GETTING TO YOUR LEADS. Click the Leads tab, located on the blue navigation bar. All leads will appear here, whether from pre-approved providers or your Digital Retailing enabled website. SEARCH & FILTER LEAD TYPE 15 Dealertrack.com User Guide
16 Working with leads UNDERSTANDING THE DETAILS IN THE LEAD. Depending on where the lead came from, there will be different information available. TRADE-IN INFORMATION PAYMENT INFORMATION F&I PRODUCT INFORMATION BASIC LEAD DETAILS 16 Dealertrack.com User Guide
17 Pre-Fill Deal Jackets STREAMLINE THE CONNECTION FROM LEAD TO DEAL. Quickly and easily pre-fill a deal jacket from the lead detail screen. 17 Dealertrack.com User Guide
18 BOOKOUT Call us today to get started with BookOut Option 6 18 Dealertrack.com User Guide
19 Start Vehicle Valuations INTEGRATED BOOKOUT VALUES IN THE CREDIT APP. 1. Once you arrive to the vehicle section of the credit app, you will be able to start the vehicle valuation. 2. Key in the details or simply key in the VIN number and watch the year, make, model and trim populate. 3. Fill in the odometer field. 4. Click Start Valuation. AN INTERFACE WILL OPEN UP SIMPLY CLICK NEXT TO BEGIN THE VALUATION PROCESS. 19 Dealertrack.com User Guide
20 Retrieve Vehicle Valuations EASY VALUATION PROCESS. SWITCH TO DIFFERENT BOOK CHOOSE THE OPTIONS CHOOSE THE VALUE SHOW DETAILED ADJUSTMENTS OF EACH VALUE After selecting the values: Easily submit them back to the credit application where they will be populated for you. Generate and print a PDF. 20 Dealertrack.com User Guide
21 COMPLIANCE Call us today to get started with Compliance Option 6 21 Dealertrack.com User Guide
22 Red Flags/OFAC RUNNING RED FLAGS/OFAC. Located on the credit bureau request form are integrated check-points making it easy to comply with Red Flags Rule and OFAC requirements. 22 Dealertrack.com User Guide
23 Compliance Check-List CHECK OFF COMPLIANCE ACTIONS. With the Compliance Check-List located on the Compliance tab within the deal jacket, you can: Easily view status and take action for compliance to avoid unnecessary penalties. Verify customer identities allowing you to comply with the Red Flags rule and OFAC. Quickly identify deals that are candidates for Adverse Action and easily print adverse action notices to provide to your customers. Verify your applicant s true identity by asking Out of Wallet questions. 23 Dealertrack.com User Guide
24 Compliance Dashboard MONITOR COMPLIANCE ACTIVITY. Click on Reports in the top navigation bar to access Compliance Dashboards & Reports. Filter activity by month and/or vehicle type. Easily monitor activity with on-demand reports and a comprehensive dashboard allowing for ID Verification and Compliance status of all deals. Generate reports in PDF and/or Excel. 24 Dealertrack.com User Guide
25 Document Storage STORING DOCUMENTS FROM THE DEAL. When subscribed to Dealertrack F&I Compliance, you will have peace of mind that all documents will be saved for up to 10 years in case of an audit. 25 Dealertrack.com User Guide
26 DEALERTRACK S NEXT GENERATION F&I WORKFLOW 26 Dealertrack.com User Guide
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DoubleTime 8.0. Release Notes
Page 2 We are pleased to announce the release of DoubleTime Version 8.0 This version contains all of the compliances for the TILA-RESPA Rule Amendments for 2017. A new text editor has been added to make