Britannia Cash ISA Transfer application pack

Transcription

1 Britannia Cash ISA Transfer application pack Savings This is your Cash ISA pack to transfer an existing Cash ISA to Britannia. The pack contains: The Product specific terms and conditions, Summary Box and factsheet (which contains interest rates). The ISA Options & Information factsheet. How to open your Britannia Savings account (which contains charges). Britannia General terms & conditions. Our how we use your personal information document. FSCS information and exclusions document. Britannia Cash ISA Transfer In Request Authority Form. Cash ISA Transfer Application Form. We recommend that you: read our terms and conditions and other important documents before applying save a copy of these important documents for future reference. Once you are happy to apply, please print out and complete: 1. The acknowledgement of receipt of Information Sheet and Exclusions List relating to the Financial Services Compensation Scheme (FSCS). 2. Britannia Cash ISA Transfer In Request Authority Form. 3. Cash ISA Transfer Application Form. And return to us at: Britannia, FREEPOST (15796), Dept C033, Leek, Staffordshire Moorlands ST13 5RG. Before you return your forms, please make sure you ve done the following: signed all 3 forms included sufficient identification *. Multiple transfers You ll need to complete a Cash ISA Transfer Authority Form for each ISA you want to transfer. * A list of acceptable identification can be found on the website. Please call if you would like to receive this information in an alternative format such as large print, audio or Braille. The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No ). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. is a member of the Council of Mortgage Lenders and subscribes to the Lending Code which is monitored by the Lending Standards Board. Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company s access charge. Calls may be monitored or recorded for security and training purposes. Information correct as at 03/2017. WEB /2017

2 Savings Fixed Rate Cash ISA Fixed until 29 November 2019 The Financial Conduct Authority is the independent financial services regulator. It requires us, Britannia, to give you this important information to help you to decide whether our Fixed Rate Cash ISA is right for you. You should read this document carefully so that you understand what you re buying, and then keep it safe for future reference. If you like your savings to be both simple and smart then our Fixed Rate Cash ISA could be for you. It s simple because you open it with your ISA allowance for the 2017/2018 tax year^ or by transferring in an existing cash ISA, and it s smart because the interest rate doesn t change and the taxman can t touch a penny of your interest. Our Fixed Rate Cash ISA: gives you a fixed rate of 0.75% tax free *, until 29 November 2019 will mature on 30 November 2019 when your money will be transferred into a variable rate cash ISA (or equivalent) has a minimum opening balance of 5,000 up to the maximum of 20,000 if using the 2017/2018 tax year^ allowance, and/or a minimum of 1 if transferring in from previous years cash ISAs with Britannia or other providers pays interest into your account after close of business on 29 November each year is issued with a passbook to open this cash ISA you must be a UK resident (for tax purposes) aged 16 or over. Summary Box for Britannia Fixed Rate Cash ISA fixed until 29/11/ The information provided below is a summary of the key features of our Fixed Rate Cash ISA fixed until 29/11/2019 and is not intended to be a substitute for reading its terms and conditions. Account name Britannia Fixed Rate Cash ISA fixed until 29/11/2019 What is the interest rate? Can Britannia change the interest rate? What would the estimated balance be at the end of the fixed term based on a 5,000 deposit? How do I open and manage my account? Interest paid Tax free * AER ** Annually 0.75% 0.75% Interest is calculated daily and will be paid into your account annually after close of business on 29 November. No the interest rate on your account is fixed and will not change until 30 November Initial deposit at account opening Balance on 30 November 2019 Interest earned in Year 1 Interest earned in Year 2 5,000 5, We have worked this out assuming: you made a 5,000 deposit on an account opening date of 30 November you haven t made any additional deposits or withdrawals. we added interest to your account at the close of business on 29 November 2018 and 29 November Can I apply for this account? To apply, you must be a UK resident (for tax purposes) aged 16 or over. This account can only be opened as a sole account. How do I apply for this account? You can apply for this account: online over the phone in branch by speaking to one of our advisers. Is there a minimum and a maximum balance? if using any of your 2017/2018 ISA allowance the minimum subscription and minimum balance is 5,000 if transferring in ISAs from previous tax years^ either with us or with another provider minimum balance is 1 the maximum ISA subscription is 20,000 for the 2017/2018 tax year^ the maximum total balance is 1,000,000. How do I make deposits into this account? You can pay into this account with either cash, cheque, or by transfer from another account held with us. We can withdraw this product without notice at any time. No further deposits are allowed into this account after the product has been withdrawn, so if you are using any of your 2017/2018 ISA allowance but you deposit less than your annual ISA limit this will restrict the amount you can hold in a cash ISA in this tax year^. This is because you can only pay into one cash ISA in each tax year^, and you won t be able to pay any more into this cash ISA. However, you will still be able to invest in another type of ISA (e.g. a stocks and shares ISA) with another provider, up to the annual ISA limit, if you wish. You can transfer your ISA to us by providing us with a completed ISA transfer authority form. How do I contact you to discuss this account? You can contact us by telephone or in branch to discuss this account.

3 Can I withdraw money? Additional information Yes However, withdrawals or closures before 30 November 2019 will be subject to a charge equivalent to 180 days loss of interest at the fixed rate on the amount withdrawn. The charge will be taken from interest earned but not yet paid; if you do not earn enough interest to cover this charge the balance will be taken from the funds in your account. You can make withdrawals through the following ways: Branch withdraw cash/cheques over the counter. Post you can request cheque withdrawals. Withdrawal forms for you to complete are available on request. The account will mature on 30 November 2019 when your money will be transferred into an instant access variable rate cash ISA unless you have provided us with your maturity instructions. We ll send you a letter before your maturity, to remind you of your maturity date and to let you know what options are available to you, when considering what you d like to do with your money. This is a limited issue product and may be withdrawn without notice at any time. Interest earned from this account will not count towards any of your available personal savings allowance. All interest earned from your ISA will be free of both Income and Capital Gains Tax. You cannot subscribe to a cash ISA with us if you have already contributed to another cash ISA using this tax year s^ ISA allowance, or if you have already invested the full ISA allowance in another type of ISA this tax year^. Any reference to tax is based on our understanding of current tax regulations which may change in the future and depends on your individual financial circumstances. * Tax Free The contractual rate of interest payable where interest is exempt from income tax. ** AER Stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. ^Tax year A tax year runs from 6 April to 5 April the following year. Are there any risks or restrictions? The Fixed Rate Cash ISA has a fixed end date. If you make a withdrawal or transfer out before the account matures, the withdrawal or transfer out will be subject to a charge equivalent to 180 days loss of interest at the fixed rate on the amount withdrawn. As this is not a flexible ISA, withdrawals of capital cannot be replaced. This is a limited issue product and may be withdrawn at any time. No further deposits are allowed into this account after the product has been withdrawn, so if you re depositing less than your annual ISA limit this will restrict the amount you can hold in a cash ISA in this tax year^. Over time, inflation will reduce the true value of your savings. Whether general interest rates rise or fall, this cash ISA pays interest at a fixed rate. Please always consider your own personal circumstances before applying for this account. What else do I need to know? Please read our ISA options and information factsheet alongside this one as it contains important information about ISAs, including: general information about ISAs and transferring your ISA how to cancel your ISA if you change your mind how to make a complaint how your ISA is protected by the Financial Services Compensation Scheme. 3 easy ways to apply Once you have read the Specific Terms and Conditions on the next page of this factsheet, alongside the separate General Terms and Conditions (further copies of which can be obtained from a branch or via our website) you can apply by either: Going to co-operativebank.co.uk/savings Calling us on Visiting a Co-operative Bank branch We will always try to electronically verify you but we may sometimes require proof of your identity. You can provide us with your proof of identity in branch or by post. The How to open your Britannia savings account leaflet has more details. When posting your completed application form and proof of identity, please send it to: Britannia, FREEPOST (15796), Dept CO33, Leek, Staffordshire Moorlands ST13 5RG. We re here to help If you re not sure which savings account is right for you, we re here to give you all the information you need to help you make the right choice. Just contact us on the details above. Tax Any interest on this product is paid tax free * but this may be subject to Government change in the future.

4 Terms and Conditions Fixed Rate Cash ISA fixed until 29 November 2019 Before opening an account, please ensure you read both of the following: l The Savings Account General Terms and Conditions ( General Terms and Conditions ) l The Specific Terms and Conditions as below. These contain important information concerning our accounts and the contract between you and us. HM Revenue & Customs apply certain rules on who is able to hold an ISA, detailed in the Individual Savings Accounts (ISAs) section of the General Terms and Conditions. Please refer to this section for further details. Specific Terms and Conditions for our Fixed Rate Cash ISA (rate fixed until 29 November 2019) Availability 1. The minimum amount you can pay into your account depends upon the circumstances in which you are depositing, as follows: (a) 5,000 for deposits of your ISA allowance for the 2017/2018 tax year^ (b) any transfers in of your ISA savings from previous tax years^ (c) if opening your account with a transfer in, which includes the 2017/2018 tax year s^ allowance from an existing cash ISA, you must transfer the whole amount you have deposited into the existing cash ISA for the 2017/2018 tax year^ and this must be at least 5,000. Please see conditions 7 and 8 for further details on transfers in. Accessing the Account 2. The Account Holder may access the Fixed Rate Cash ISA for the purpose of effecting transactions via the use of the passbook we issue. Please refer to the General Terms and Conditions for further provisions in this regard. Interest 3. Interest rate is fixed at 0.75% tax free * /AER ** until 29 November We will pay you interest by adding it to the Fixed Rate Cash ISA after we close for business on 29 November each year (or, if you close your Fixed Rate Cash ISA sooner, upon the date of closure). We will calculate interest from the day we receive your payment into your account up to and including 29 November each year (or, if you close your Fixed Rate Cash ISA sooner, interest will be calculated up to and including the day before you close your Fixed Rate Cash ISA). Maturity 5. The Fixed Rate Cash ISA will mature on 30 November 2019 when your money will be transferred into a variable rate cash ISA (or equivalent) from which you will be able to access your funds without loss of interest. We will send you details prior to your Fixed Rate Cash ISA reaching maturity. Tax 6. Interest on your balance in the Fixed Rate Cash ISA will be exempt from UK income tax providing these Specific Terms and Conditions and the conditions outlined in the Individual Savings Accounts (ISAs) section of the General Terms and Conditions have been fully met. Please refer to the Individual Savings Accounts (ISAs) section in the General Terms and Conditions for provisions relating to death. The tax treatment of ISAs is subject to legislation which could change in the future. Other taxes and costs may exist which are not paid via or imposed by us. Payments, Withdrawals and Transfers 7. You can make payments into this Account as follows: (a) a lump-sum deposit of up to 20,000 for the 2017/2018 tax year^, subject to the minimum value outlined in condition 1, and/or (b) by transferring in funds from an existing cash ISA held with Britannia/The Co-operative Bank p.l.c. or another ISA provider. The minimum amount you can transfer in is specified in condition The Fixed Rate Cash ISA may be closed to further payments into the account at any time without notice. Requests for transfers into and further payments into the Fixed Rate Cash ISA under condition 7 above are only permitted whilst the Fixed Rate Cash ISA is still open to additional payments. This means that if you put in less than the annual ISA limit set by the government you will restrict the amount you can hold in a cash ISA in that tax year^ (however you will still be able to invest in a stocks and shares ISA, an Innovative Finance ISA and a lifetime ISA, up to the annual ISA limit, if you wish). 9. You may request a withdrawal at any time, either in person at one of our branches by completing a withdrawal form or by writing to Britannia, FREEPOST (15796), Dept C033, Leek, Staffordshire Moorlands ST13 5RG, such withdrawals will be carried out subject to the conditions outlined in the Individual Savings Accounts (ISAs) section of the General Terms and Conditions. Withdrawals are subject to a charge as set out in condition Transfers out of your ISA to another provider are permitted either for the whole balance or part of the balance. When a partial balance transfer is requested, any accrued interest on the specific amount may be transferred to the new ISA provider. Transfers out to another ISA provider will be carried out on your instructions, subject to the conditions outlined in the Individual Savings Accounts ISAs section of the General Terms and Conditions. Transfers are subject to a charge as set out in condition Where a Transfer out or Withdrawal is made, as described in conditions 9 and 10, before 30 November 2019, it will be subject to a charge equivalent to 180 days loss of interest earned on your Fixed Rate Cash ISA. The charge will normally be taken from interest earned but not yet paid; if you withdraw from or close your account before enough interest to cover this charge has been earned, the balance will be taken from the funds in your account. Cancellation Period 12. Please refer to the Duration/Closing or Cancelling your account section of the General Terms and Conditions for details of the 14-day cancellation period. If the Fixed Rate Cash ISA is closed or transferred in that 14-day period, any interest accrued will be exempt from UK income tax. This will not prevent you opening another ISA. Where the Fixed Rate Cash ISA is opened by cheque we cannot return the funds to you until five working days^^ have passed (excluding days of receipt and withdrawal). Please retain these Specific Terms and Conditions for future reference. ^^A working day is any day other than Saturday, Sunday or a bank holiday or public holiday in England and Wales. Please call if you would like to receive this information in an alternative format such as large print, audio or Braille. The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No ). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board. Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls may be monitored or recorded for security and training purposes. Information correct as at 11/2017. MKT /2017

5 Savings ISA options and information This document is an important part of the keyfacts information for our range of cash ISAs, and should be read alongside the product specifc ISA factsheets. What is an ISA? Individual Savings Accounts (ISAs) were introduced by the government to encourage more people to save for the future. To help with this, ISAs are tax effcient, making them a very effective way to make your money grow. This favourable tax treatment depends on the individual s circumstances and may be subject to change in the future. There are different types of ISA - cash ISAs, stocks and shares ISAs, innovative fnance ISAs and lifetime ISAs. All Britannia ISAs are cash ISAs. Cash ISA This allows you to save money in a deposit-based savings account. Stocks and shares ISA This allows you to put money into a stock market-based investment, such as unit trusts, for the potential of greater returns. However, the value of investments in stocks and shares ISAs and the income from them may fall as well as rise and is not guaranteed; you may lose part or all of your investment. Innovative Finance ISA Lenders can beneft from tax-free * interest courtesy of the innovative fnance ISA (IFISA), which will cover loans arranged through peer-to-peer (P2P) platforms. Lifetime ISA From 6 April 2017, the lifetime ISA is available to people under the age of 40. Contributions of up to 4,000 can be made in each tax year # and the government will then provide a 25% bonus on these contributions at the end of the tax year #. The funds can be withdrawn from the age of 60, or before that for the purpose of purchasing a frst home. Please note, we do not offer stocks and shares ISAs, innovative fnance ISAs or lifetime ISAs. To save in a cash ISA you must be aged 16 or over and be resident in the UK for tax purposes. (Aged 18 for a stocks and shares ISA, an innovative fnance ISA or a lifetime ISA.) Accounts can only be held in a sole name, they cannot be opened as a joint account. You cannot subscribe to a cash ISA with us if you have already contributed to another cash ISA using this tax year s # ISA allowance, or if you have already invested the full ISA allowance in a stocks and shares ISA, innovative fnance ISA or lifetime ISA this tax year #. Please note once you have paid in your full allowance for the tax year #, you can t make any further payments until the next tax year #, regardless of any withdrawals you might make. How much can I save in an ISA? The government limits the amount you can save and invest in ISAs each tax year # (6 April to 5 April the following year). The 2017/2018 ISA allowance is 20,000 and you can save any part of, or your whole ISA allowance in a cash ISA, a stocks and shares ISA or an innovative fnance ISA, or any combination of the three. From 6 April 2017 you can also subscribe to one lifetime ISA in each tax year, as well as a cash ISA, a stocks and shares ISA, and an innovative Finance ISA, within the overall ISA limit of 20,000. The following chart illustrates this: In the 2017/2018 tax year # From 6 April 2017 to 5 April Cash ISA Up to 20,000 less whatever you deposit in a stocks and shares ISA, an innovative fnance ISA and a lifetime ISA. Stocks and Shares ISA Up to 20,000 less whatever you deposit in a cash ISA, an innovative fnance ISA and a lifetime ISA. Innovative Finance ISA Up to 20,000 less whatever you deposit in a cash ISA, stocks and shares ISA and a lifetime ISA. Lifetime ISA Up to 4,000. Contributions to a Lifetime ISA count toward the overall 20,000 ISA contribution limit. Maximum total allowance Up to 20,000. If you pay into a cash ISA, you will be subscribing to a cash ISA for the current tax year # and you will be limiting the amount of tax-effcient savings you can make in a stocks and shares ISA, innovative fnance ISA and a lifetime ISA. Where you do not use your full ISA allowance within a tax year, it cannot be carried forward into the next tax year. If you do not place any money in your account during a tax year #, you will need to contact us to make a new declaration should you wish to make a deposit in the following tax year. Transferring your cash ISA You may transfer a cash ISA into a stocks and shares ISA or innovative fnance ISA. Some ISA providers may also offer the facility to transfer in any money you have in a stocks and shares ISA or an innovative fnance ISA to a cash ISA; we do not currently offer these type of transfers. l Transferring out You can make a transfer out of a Britannia cash ISA, either for part of the balance or the full balance: Some of our ISAs have restrictions which may mean you incur a charge or loss of interest. The individual product specifc factsheets will explain withdrawal arrangements within the summary box. You will not lose the tax benefts provided you frst open an ISA with another provider. Your new provider should then be asked to contact us to arrange the transfer. You must not withdraw the funds yourself to transfer as they will lose their tax-free * status. l Transferring in You can make a transfer into a Britannia cash ISA: If you are transferring into a limited issue Britannia cash ISA, please check with us that the product is still open for deposits. You can do this by calling us or visiting any branch. Your cash ISA with your existing provider may have restrictions relating to ISA transfers out and you may wish to check this before requesting a transfer to us. You will not lose the tax benefts provided you frst open a cash ISA with us. We ll provide you with forms to send to your existing provider to request the transfer or we can send them on your behalf. You must not withdraw the funds yourself to transfer to us as they will lose their tax-free * status. As you are only able to subscribe to one cash ISA in a tax year #, if you wish to transfer the current tax year s # subscriptions, you must transfer all of the subscription you have already made for the current tax year. * Tax-free - the contractual rate of interest payable where interest is exempt from income tax. # A tax year runs from 6 April to 5 April the following year.

6 You can, however, open a new cash ISA with us by transferring previous tax years # subscriptions of any amount so long as it doesn t contain the current tax year s # subscription. What happens to my savings if I die? The amount payable on death is the balance of your Cash ISA plus any interest up to the date of death. The tax-free * status of a cash ISA ceases on death; we will pay any additional interest earned after that date gross, but this may be taxable. A change in ISA rules means that if an ISA saver in a marriage or civil partnership dies, their spouse or civil partner will inherit their ISA tax advantages. Please contact us or read more about our Additional Allowance ISA at co-operativebank.co.uk/savings/isas What if I open a cash ISA, then change my mind? You have 14 calendar days from the date that the new account is opened to change or close your account and you will not suffer a loss of interest. We will help you to switch to another account or give you your money back, as you wish. You must make sure that your request to cancel is made in person at a branch or sent to us in writing within 14 calendar days of opening your account. You can provide notice of cancellation to us either at Britannia, FREEPOST (15796), Dept C033, Leek, Staffordshire Moorlands ST13 5RG or at any Co-operative Bank branch. It s important that you notify us if you change your mind, and don t simply close your account. If you close your account without notifying us that you have changed your mind, you will lose the tax status of previous tax years # subscriptions and if you have paid any of the current tax year s subscription into the ISA, you will be unable to open a cash ISA with us or any other provider in the same tax year. How do I complain if I m not happy? We know that sometimes things go wrong and here at The Co-operative Bank we really value your feedback. Letting us know when you are not happy with our products or service provides us with the opportunity to put it right and helps us to improve our service for all our customers. If you want to register a complaint, simply telephone , visit your nearest branch or write to: The Co-operative Bank, Customer Relations, Ground Floor, Miller Street, Manchester M60 0AL. To help us resolve your complaint we ll need details of the complaint, your full name, address, account number or policy number together with a daytime telephone number (where possible). Please let us know if you need your response to be sent in an alternative format such as large print, audio or Braille. We will always do everything we possibly can to sort out the problem. We ll send you a written acknowledgement within fve working days and keep you informed on our progress until your complaint has been resolved. Should you remain unhappy with our fnal response, or if eight weeks have passed since you frst raised the matter with us, you have the option to refer the matter to the Financial Ombudsman Service. The contact details for the Financial Ombudsman Service are: The Financial Ombudsman Service, Exchange Tower, London E14 9SR complaint.info@fnancial-ombudsman.org.uk Information about the Financial Services Compensation Scheme The Co-operative Bank is covered by the Financial Services Compensation Scheme (FSCS), which would pay compensation of up to 85,000 to eligible depositors in the event of the Bank becoming insolvent. Britannia and smile are trading names of The Co-operative Bank and, as such, protection provided to depositors by the FSCS is limited to 85,000 for the total amount of combined deposits held with The Co-operative Bank, Britannia and smile. Certain customers are not covered by the FSCS. For further information please visit Alternatively, please ask a member of staff at any branch. Or, if you prefer, please call We re here to help If you re not sure which savings account is right for you, we re here to give you all the information you need to help you make the right choice. Call us on Click on co-operativebank.co.uk Visit a Co-operative Bank branch The tax information provided is based on our understanding of current law and HM Revenue & Customs practice which can change. Tax treatment depends on an individual s personal circumstances. Please call if you would like to receive this information in an alternative format such as large print, audio or Braille. The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No ). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board. Lines open 8am - 8pm Monday Friday and 9am 12 noon Saturdays. Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company s access charge. Calls may be monitored or recorded for security and training purposes. Information correct as at 04/2017. We like our communications to have an impact on you but not on the environment. This document is printed using vegetable oil-based inks on paper which is part recycled, Forest Stewardship Council certifed and made in an elemental chlorine-free process. I m not fnished please recycle me! S/FS /2017

7 Savings How to open your Britannia savings account Ready to get your new account up and running? Once you ve decided which Britannia savings account is right for you, you ll want to start enjoying the benefits it brings as soon as possible. That s why we ve made opening your account as easy and straightforward as can be. It means you get great service from the word go, which is the way it will always be. How this guide can help So just how are we making it simple to apply? The answer lies in this helpful guide. It talks you through everything you need to know, do and supply when opening your account; from your initial payment and proof of identity to charges that apply for administering electronic payments on your account. This helpful guide only takes a few minutes to read and will ensure you know exactly what to expect, whether you choose to apply in branch or by post. Three important things you ll need to provide Whichever savings account you decide to open with us, we ll always ask you to provide: Your initial payment. A completed application form. Proof of identity. If you re opening an ISA (Individual Savings Account), you ll also need to provide your National Insurance number. Important information about your initial payment If you re opening your account with a cheque, please make the cheque payable to yourself as the account holder. Alternatively, make it payable to: Britannia re: Your Name. Cheques made payable only to Britannia won t be accepted. If you re opening a children s account, please make the cheque payable to: Britannia re: Child s Name. For details on how quickly your cheque will be cleared, see the Clearing your cheques section of this guide. If you d like to pay into your account using the Direct Debit facility (where the account terms and conditions allow), simply complete the Direct Debit form that you ll find in your folder. Important information about application forms To make life easy, you ll find an application form enclosed. Important information about proof of identity We may use, analyse and access your information to maintain and develop our relationship with you. Information shared with credit reference and fraud prevention agencies may be accessed by other organisations and used by us and them to prevent fraud and money laundering. By asking for this information, it makes it harder for criminals to provide false information and to launder money through the financial system. It is also a major defence against other types of financial crime, including identity theft. Wherever possible we ll use electronic verification (EID) to confirm your identity. If this is not successful, you ll need to provide one form of identification to confirm your name and one form of identification to confirm your address. To keep things simple, the Proof of Identity and Proof of Address tables in this guide show exactly what identification we ll need from you. Please read if you re applying in branch Please bring along original forms of identification, not photocopies, in case they re needed. Please read if you re applying by post You can send your application to Britannia, FREEPOST (15796), Britannia House, Leek, Staffordshire Moorlands ST13 5RG. We ll be sure to return all identification to you. Please do not send original versions of sensitive identification such as passports or driving licences as we re unable to accept them. You may send us certified copies of sensitive identification, which can be certified by someone in a position of responsibility such as bank officials, doctors, solicitors, ministers of religion, teachers, hostel managers, social workers, care home managers, prison governors, probation officers, police officers, civil servants, etc. The person certifying the identification should state that they have seen the original document sign the copy document and state their name, profession, the date and either their full business address or landline telephone number. Alternatively, feel free to call our Contact Centre on ^ and see if you can be electronically verified. This way you may not need to send any identification through the post. For your information ^Lines open 8am - 8pm Monday - Friday and 9am - 12 noon Saturdays. Telephone calls may be recorded and/or monitored for security and training purposes. Please note, calls to 0800 numbers are free from UK landlines. Calls from mobiles may vary and you may want to check this with your service provider. Telephone calls may be recorded and/or monitored. Page 1 of 4 S/GN /2016

8 Clearing your cheques If you pay money into your account by cheque, the cheque will be put through a clearing process. The following timescales will apply. We call the day we receive the cheque Day 0 and subsequent days are called Day 1, Day 2 and so on. On Day 0 you ll start to earn interest. On Day 6 you ll be able to withdraw the funds (if your account allows withdrawals). By the end of Day 6 you can be certain that the money is yours and cannot be reclaimed without your permission (as long as you have not deliberately committed fraud). However up until the end of Day 6 a cheque may still bounce and the money may be reclaimed from your account. Up until the beginning of Day 6 you won t be able to withdraw any money against the cheque. Only Bank Working Days are counted when calculating these timescales and Saturdays, Sundays and bank holidays in England are not Bank Working Days. Also bear in mind that if a cheque is paid in on a Saturday, Day 0 will be the following Monday (although interest will accrue from the Saturday). Different timescales would apply if you chose to deposit your cheque directly into an account held with a clearing bank (it would be available for withdrawal on Day 4). However, Britannia currently clears its cheques through another clearing bank and so the above timescales apply. Joint accounts A joint account is an account opened in the names of two or more people. The funds in the account are owned jointly and severally, meaning each of you can take or use all funds in the account and unless the account requires more than one person to sign, we cannot prevent or be responsible for their doing so. Each account holder is separately responsible for the account. In the event that the account holders split up or enter into a dispute, we will not become involved in any dispute as to the ownership or division of any money held in the account. We will only allocate funds exclusively to one or more account holders (or to a third party), following receipt of a court order to do so. Passbook accounts For joint passbook accounts, it s important to remember that joint account holders can choose whether any one joint account holder can make withdrawals, or if both account holders need to sign the withdrawal form. If all account holders have to sign the withdrawal form, then they will all have to attend the branch at the time of any withdrawals. In order to make a withdrawal by post, all account holders must sign the withdrawal form. Where the account is operated on the signature of any of the account holders, any one of the account holders can withdraw money or give written instructions at any time to change the operation of the account so that future withdrawals require both signatories. CashCard account For joint CashCard accounts, it s important to remember that all joint account holders agree that withdrawals from the account may be made on the sole authority of any joint account holder. Your personal information When you open a savings account, we ll always ask you to provide some personal information to help us set up your new account and services. From time to time we may also contact you by post, phone or to keep you up to date with other products or services that we think you might be interested in. If you don t want to know about these products or services it s no problem. Just tick the box on the back of your application form, tell your local branch or call us on If you would like to find out more please ask us for a copy of our Personal information and how we use it leaflet which explains this in more detail. Changing your mind about your account Don t worry if you have a change of heart after you open your account. All we ask is that you let us know in writing within 14 days of opening your account so that we can close it or transfer it to another. Just visit your local branch or write to us at: Britannia, Dept. C033, Britannia House, Leek, Staffordshire Moorlands ST13 5RG. We ll return your money to you without charge and until then, your savings will earn interest as normal. If you paid by cash, we can t return it by post and if your payment was more than 500, we ll need 2 working days notice before you collect it in branch. If you paid by cheque, we ll need to wait until your cheque has cleared. If you are happy with the account you have opened and choose not to cancel, the account terms and conditions including any interest rates and account charges will apply. Customer service Our aim is to provide a first-class standard of service at all times. However, there may be occasions when you feel that this has not been achieved. If you have a complaint about any aspect of the products or services we provide, please contact your local branch, the Customer Support Centre department you have been dealing with or our Customer Relations Team. You can contact us by telephone, in writing, in person at the branch or via our website. The contact details are as follows: Customer Relations C097, Britannia House, Leek, Staffordshire Moorlands ST13 5RG. Telephone: If we cannot settle a complaint, you are entitled to refer it to the Financial Ombudsman Service. More information about the complaint process is summarised in a leaflet When things need sorting out. Please let us know if you would like a copy. If you have any questions or need more information and advice on your account, our staff will be more than happy to help. Page 2 of 4

9 Electronic Payment charges Below is a list of charges for administering Electronic Payments on your account. UK Telegraphic Transfer/CHAPS (Automated Payment System) 25 CHAPS is a bank telegraphic transfer service which allows money to be transferred from your account to another account quickly and conveniently. If you wish to make a CHAPS transfer within the UK the charge will be payable upon making a withdrawal in this way. Foreign Telegraphic Transfer/CHAPS 21 If you wish to transfer money from your account to an account overseas then we ll charge you 21. (For urgent transfers outside the EEA the charge will be 25, please ask for details.) Please note that you may also incur agency bank charges (where they apply they will normally be between 5 and 100). Foreign Deposit Charge 7 This is a handling charge applied to your account for any payment you receive from abroad. As specified above, these are charges which apply to Electronic Payments to and from your account. Details of other charges which apply generally to our savings accounts are available on request and details of charges which are specific to the account you open will be contained in the relevant product fact sheet. We may vary these charges and introduce new ones at any time for the reasons set out in the General Terms and Conditions and we ll tell you about any change in accordance with those conditions. Proof of Identity for adults It s a legal requirement that you provide us with identification that confirms who you are and where you live. This is to help us protect you as well as reducing the risk of fraud. Please note, if you are not a UK/EU national you may also be asked to provide evidence of your right to reside in the UK. Applying in branch Applying by post Existing Britannia customer One Proof of Identity document (certified or original) plus one Proof of Address document (certified or original). For accounts opened with a cheque bearing the same name as the account being opened: One Proof of Identity document (certified) plus one Proof of Address document (certified or original). For accounts opened with a cheque bearing another name, we may need to contact you. New Britannia customer One Proof of Identity confirming your name. One Proof of Address. For accounts opened with a cheque bearing the same name as the account being opened: One Proof of Identity confirming your name. One Proof of Address. For accounts opened with a cheque bearing another name, we may need to contact you. Forms of identification welcomed Proof of name: Current valid passport (with English translation). Current full or provisional photocard driving licence (no more than 10 years old). Current full UK driving licence (old paper style). Notification letter from the benefits agency/other government agency confirming the right to benefits/state pension (issued within the last six months or valid for current tax year). HM Revenue & Customs (HMRC) document such as tax notification/tax assessment/statement of account/notice of coding/ni contributions bill (issued within the last six months or valid for current tax year P45s and P60s are not acceptable). Northern Ireland electoral ID card. EU/EEA member state ID photocard (not UK). National ID card (for non EEA foreign nationals). Instruction from a UK court appointing an individual (Court of Protection or Grant of Probate only). Shotgun licence/firearms certificate. Proof of address: Current UK photocard driving licence (no more than 10 years old).* Current full UK driving licence (old paper style).* Recent utility bill (issued within the last six months). Statement or letter from bank/building society/credit card provider showing current address (issued within the last six months). Mortgage statement or letter from a recognised lender (statement valid for current year or letter issued within the last six months). Local authority council tax bill (issued within the last six months or valid for the current tax year). Tenancy agreement from a housing association, local authority or public landlord (not a private arrangement). Notification letter from the benefits agency/other government agency confirming the right to benefits/state pension (issued within the last six months or valid for current tax year).* HMRC document such as tax notification/tax assessment/ statement of account/notice of coding/ni contributions bill (issued within the last six months or valid for current tax year P45s and P60s are not acceptable).* Current TV licence (valid for the current year). Vehicle tax renewal/sorn document (issued within last six months). Letter from nursing/care home confirming residency (issued within the last six months). Solicitor s letter confirming recent house purchase or land registry confirmation (issued within the last three months). Page 3 of 4 Important information To safeguard your savings, we may ask for further proof of identity in certain circumstances (e.g. if you ve recently moved house). If you re opening a joint account in branch, we ll treat any named account holders not present as if they re applying by post. Details of Proof of Identity for children (under 18) can be found overleaf. Right to Reside: If you are required to provide evidence for your right to reside in the UK, any one of the following can be provided: Evidence that you are receiving UK State Benefits. Letter from UK Border Agency/HMRC proving right to reside/leave to remain. *Please note: although some items appear in both lists you can t use the same item to confirm both your name and address two separate items are required.

10 Residency card proving right to reside/leave to remain. UK passport with residence permit proving right to reside/ leave to remain. Stamped passport (other country) proving right to reside/leave to remain. Please note: only one document from the same institution is acceptable, e.g. we cannot accept a proof from the Jobcentre Plus for name and a proof from the Department for Work and Pensions (DWP) for address. Proof of Identity for children (under 18) The identity of young people under the age of 18 cannot be confirmed with EID and therefore paper ID is required. Re: accounts For young savers up to 18 years old, a parent, guardian or grandparent can fill in and sign the application form. This means they will open and run a Re: account for the child. Applying in branch Applying by post Important information Existing Britannia customers (adult and child) One Proof of Identity document (certified or original) plus one Proof of Address document (certified or original). For accounts opened with a cheque bearing the same name as the account being opened: One Proof of Identity document (certified) plus one Proof of Address document (certified or original). For accounts opened with a cheque bearing another name, we may need to contact you. To safeguard your savings, we may ask for further proof of identity in certain circumstances (e.g. if you ve recently moved house). New customer (adult and child) One Proof of Identity confirming child s name. One Proof of Identity confirming adult s name opening the account. One Proof of Address for the adult opening the account. For accounts opened with a cheque bearing the same family name as the child: One Proof of Identity confirming child s name. One Proof of Identity confirming adult s name opening the account. One Proof of Address for the adult opening the account (even if different from parent or guardian). For accounts opened with a cheque bearing a different family name to the child, we may need to contact you. If the child wants to manage their own account when they turn seven, one item confirming the child s address is also required. Sole accounts Young savers aged seven and over are allowed to sign the application form themselves, if they like. This means they can operate the account, letting them pay money into and take money out of their very own account. Applying in branch One Proof of Identity document (certified or original) plus one Proof of Address document (certified or original). Applying by postfor accounts opened with a cheque bearing the same name as the account being opened: One Proof of Identity document (certified) plus one Proof of Address document (certified or original). For accounts opened with a cheque bearing another name, we may need to contact you. Important information Existing Britannia customer (child) To safeguard your savings, we may ask for further proof of identity in certain circumstances (e.g. if you ve recently moved house). New customer (child) One Proof of Identity confirming the child s name. One Proof of Address for the child opening the account. For accounts opened with a cheque bearing the same family name as the child: One Proof of Identity confirming the child s name. One Proof of Address for the child opening the account. For accounts opened with a cheque bearing a different family name to the child, we may need to contact you. Please note: if you want to open an account for a child but don t wish to be named on the account, you won t be able to make any withdrawals. Proof of Identity for children (under 18): See Proof of Identity list on previous page. Current valid passport in child s name. NHS medical card/letter. Professional reference from person in a position of responsibility (e.g. head teacher, doctor, dentist). Confirmation of GP registration document. Birth/adoption certificate. Proof of Address for children (under 18): See Proof of your Address list on the previous page. Child benefit letter showing the name of the child and the current address issued within the last six months, or valid for current tax year (this is acceptable even if the letter is addressed to the parent/guardian, full name of child must be quoted if addressee has a different surname). Professional reference from person in position of responsibility (e.g. head teacher, doctor, dentist). Please call # if you would like to receive this information in an alternative format such as large print or Braille. Page 4 of 4 The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No ). The Co operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. is a member of the Council of Mortgage Lenders and subscribes to the Lending Code which is monitored by the Lending Standards Board. #Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company s access charge. Calls may be monitored or recorded for security and training purposes. Britannia, Britannia House, Leek, Staffordshire Moorlands ST13 5RG. Information correct as at 07/2016. S/GN /2016