GENERAL CONDITIONS FOR HOME KITCHEN SALES. These general conditions are applicable to the sale of kitchens at the homes of customers.

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1 GENERAL CONDITIONS FOR HOME KITCHEN SALES These general conditions are applicable to the sale of kitchens at the homes of customers. IKEA hereby informs you that this service is intended for consumers using the IKEA products solely for domestic purposes and in all cases without using them for their business and/or professional activities. 1. DETAILS OF THE COMPANY The service is provided by IKEA IBÉRICA SA, holder of Tax ID Code A , with its registered business address at Avenida Matapiñonera No. 9, postcode 28703, San Sebastián de los Reyes (Madrid), recorded in the Companies Registry of Madrid in Volume 1251, Section 8, Folio 102, Page This service is provided exclusively by the IKEA store in Málaga, located at Centro Comercial Plaza Mayor, Alfonso Ponce de León, 3, Málaga. 2. CHARACTERISTICS OF THE PRODUCTS The customer declares that they know that all products sold by IKEA are for domestic use and that they have been submitted to test methods in accordance with respective guidelines and standards. The warranties provided by IKEA with respect to its products are subject to the use thereof for domestic purposes. Even though some IKEA products are recommended for domestic/professional use, they are not recommended for use in public institutions and administrations. Before purchasing an IKEA product, customers should in all cases ensure that it is legally suitable for the use to be made of it. 3. PREPARATION OF THE DESIGN AND OF THE ESTIMATE IKEA will make a kitchen design at the customer's home based on the available measurements at the time of the visit and according to the customer's preferences and instructions. The design will serve as the basis for preparing the estimate, which will be delivered to the customer and will contain the products and their respective prices according to the selected criteria (model, colour and measurements). The estimate will be valid for a period of 60 calendar days. Changes to measurements at the customer's request will require payment of the corresponding difference in merchandise. 4. PRICE AND PAYMENT The selling price is established in the attached estimate, and payment of the entire amount thereof must be made at the time that these general conditions are signed. At the customer's home, only payments using a credit card or debit card are allowed. No cash payment is allowed. If the order is paid at the store, the following methods of payment are accepted: credit or debit card, payment in cash and payment by gift card or returns voucher. IKEA will not process any order that has not been paid in full. 1

2 5. AVAILABILITY It is possible that the stock of a product whose availability had been confirmed by IKEA could run out. In this event, IKEA will notify the customer of this situation by and/or by telephone within a maximum period of 48 hours and will offer the following alternatives, according to the customer's preferences: - Delivery of the product within a period that is longer than the one initially stated. - Replacement of the product with another one that is similar in characteristics, functionalities, quality and price. - Reimbursement of the charged price within a maximum period of 14 calendar days as from the date when the customer indicates that this is the selected alternative. 6. DELIVERY IKEA will proceed to deliver the merchandise within a maximum period of 30 days as from acceptance and payment by the customer. However, certain products selected by the customer could have a longer delivery period. In the event that, in the same order, a customer purchases both products that are available for a maximum of 30 days and products that have a longer delivery period, delivery will be made when all the goods are available. Nevertheless, a customer may contract a second transport service, but in this case, if a customer would like some products delivered first and then others, the customer will assume the cost thereof. 7. ADDITIONAL SERVICES IKEA would like to provide its customers with the option of requesting services transport services, installation services, etc that are complementary to the purchase of products, which services are provided by other specialised companies and are subject to the conditions agreed upon between those companies and the customer. The customer must pay said companies for the expenses corresponding to those services according to the conditions agreed upon with them. The customer acknowledges that the contractual relationship with these companies will in all cases be direct and that IKEA is not a party to that relationship. Consequently, the companies providing those services and the customer will leave IKEA out of said relationship. 8. WARRANTIES IKEA will be accountable for non-conformities of the sold products for a term of 2 years as from delivery of the products, in accordance with the provisions set forth in Legislative Royal Decree 1/2007 of 16 November. In the event that a non-conformity were detected in a product, the customer must notify IKEA no later than two months as from becoming aware of such non-conformity. Said product will have to be examined by IKEA to assess if it concerns a non-conformity, in which case IKEA will pay for the transport expenses that may have been incurred and the necessary expenses for the repair or 2

3 replacement thereof to provide a new product, in the event that this option is chosen, in accordance with the provisions set forth in legislation on warranties. In addition, the METOD kitchens system has specific commercial warranty conditions, but in no event are the legal warranties of the supplied products affected. This warranty is only applicable to domestic use of the kitchen. The customer states having received the specific commercial warranty conditions attached herewith. 9. RIGHT OF WITHDRAWAL The customer will have a period of 14 calendar days as from the reception date of the last of the products received within which to withdraw from the agreement without penalty and without having to give any reason. For such purpose, customers may use the withdrawal form attached herewith, although the use thereof is not mandatory. It should be sent to IKEA before the period of fourteen calendar days ends. The customer must effectively return the products within the period of 14 calendar days as from notifying IKEA of the withdrawal. In any event, IKEA will require that the customer pay all the direct costs incurred due to returning the goods. If a new transport service is contracted to make the return to IKEA, the cost is calculated to be the same as what the customer paid for transporting the goods to their home, if the purchase amount is the same, the transport zone is the same and the store where the purchase was made is the same. IKEA will reimburse the customer for the amounts paid for the purchase of all products returned within 14 days as from the time IKEA was informed of the withdrawal, as long as the goods are received before the end of that period; otherwise, IKEA may withhold the refund of the amount until it has received the goods. The period will be considered to have been observed if the goods are effectively returned before that period has ended. In the event of withdrawal by the customer, IKEA will refund all payments received, including delivery expenses (with the exception of additional charges resulting from choosing a delivery mode other than the less costly, ordinary delivery mode we offer), no later than 14 calendar days as from the date when the customer notifies IKEA of their decision to withdraw from this agreement. The customer will only be liable for a reduction in the value of the goods as a result of handling other than what is necessary to confirm the nature, characteristics and operation of the goods. In those events in which IKEA supplies a product of equivalent quality and price to replace the one requested by the consumer, the customer may exercise their right to withdraw under the same terms as if it were the same good or service originally requested. 10. RETURN POLICY In any event, all acquired products may be returned within 365 days if a customer changes their mind, as long as the products are returned with the purchase receipt, which is essential for any return. 3

4 Without prejudice to the provisions set forth in legislation in force regarding the legal term of 14 days for withdrawal, if a product has not been tried and it is in its original packaging, IKEA will refund the full purchase amount using the same payment method used by the customer. If this is not the case, IKEA will offer the customer a non-expiring returns voucher for the total cost. 11. AFTER-SALES SERVICE Customers may contact IKEA Customer Service by calling (the cost is equivalent to a local call, although it could vary depending on the telecommunications service provider) from 10 a.m. to 10 p.m., by sending an to ikeaparati@ikea.com or by sending a letter via postal mail to IKEA CONTACT CENTER ESPAÑA, Plaza Espíritu Santo, Parcelas 1-3, postcode 33010, Oviedo (Asturias). A claim may also be filed at our Customer Service through the form that is available at the following link, or a claim form may be requested at your nearest IKEA store. 12. APPLICABLE LEGISLATION. JURISDICTION This agreement will be governed by Spanish law, which will be applicable wherever this agreement may be silent regarding the interpretation, validity and execution hereof. In the event of any discrepancy with the service provided and to resolve any disputes, the parties agree to submit to the courts and tribunals of the city corresponding to the customer's residence, and they hereby waive any other jurisdiction to which they may have a right. 13. DATA PROTECTION POLICY In compliance with the provisions set forth in Organic Law 15/1999 of 13 December, on Personal Data Protection, we hereby inform customers that, by completing the order sheet, they consent to storage of the collected data in a file called "HOME SALES CUSTOMERS" for the purpose of managing their order of kitchen furniture, which file is owned by IKEA IBÉRICA, S.A., holder of Tax ID Code A and with its registered address at Avenida Matapiñonera, número 9, San Sebastián de los Reyes (Madrid). Said file, for which IKEA is the manager, is duly recorded in the General Data Protection Registry. IKEA IBÉRICA hereby informs customers about the possibility of exercising the rights of access, rectification, cancellation and objection of their personal data by sending written notice to IKEA IBÉRICA, S.A. at the aforementioned address or by sending an to so.arcolopd.es@ikea.com. Said request must contain the following data: the name and surname of the customer, their address for notification purposes, a photocopy of both sides of the document proving their identity (national identity document, foreign resident id document or passport) and the specific request being made. If the customer is being represented, such representation must be proved by a certified document. 4

5 By signing, customers declare that they understand and accept these general conditions and that they have received the attached documentation pertaining to the right of withdrawal, as well as the corresponding withdrawal form. Signed. Date 5

6 Information about exercising the right of withdrawal You have the right to withdraw from this agreement within a period of 14 calendar days without having to give an explanation. The withdrawal period will end at 14 calendar days as from the signing date of the agreement. To exercise the right of withdrawal, you must notify IKEA CONTACT CENTER ESPAÑA, either by postal mail at Plaza Espíritu Santo, Parcelas 1-3, postcode 33010, Oviedo (Asturias); by telephone at ; or by at ikeaparati@ikea.com, of your decision to withdraw from the agreement through an unequivocal declaration (for example, a letter sent via postal mail, fax or ). You may use the model of the withdrawal form shown below, although the use thereof is not mandatory, given that you have the option of completing and electronically sending the withdrawal form model or any other unequivocal declaration through our web site: ikeaparati@ikea.com. If you use this option, we will inform you without delay, through a durable medium (for example, by ), of the receipt of said withdrawal. To comply with the withdrawal period, it is sufficient that the notification of exercising this right by you be sent before the corresponding period expires. Consequences of withdrawal: In the event that you withdraw, we will refund all payments received from you, including delivery expenses (with the exception of additional charges resulting from choosing a delivery mode other than the less costly, ordinary delivery mode we offer), without undue delay and, in any event, no later than 14 calendar days as from the date when we are informed of your decision to withdraw from this agreement. We will proceed to make said refund using the same means of payment used by your for the initial transaction, unless you have expressly stated otherwise. In any event, you will not incur any expense as a consequence of the refund. We may withhold the refund until having received the goods or until you have submitted proof of return of the same, whichever comes first. You must return or deliver the products directly to us, without undue delay and, in any event, no later than within the period of 14 calendar days as from the date when you notify us of your decision to withdraw from the agreement. The period will be considered to have been observed if the goods are effectively returned before that period has ended. You must assume the direct cost of returning the goods. If a new transport service is contracted to make the return to IKEA, the cost is calculated to be the same as what the customer paid for transporting the goods to their home, if the purchase amount is the same, the transport zone is the same and the store where the purchase was made is the same. You will only be liable for a reduction in the value of the goods as a result of handling other than what is necessary to confirm the nature, characteristics and operation of the goods. 6

7 Model withdrawal form (you must only complete and send in this form if you would like to withdraw from the agreement) To the attention of IKEA CONTACT CENTER ESPAÑA, Plaza Espíritu Santo, parcelas 1-3, postcode 33010, Oviedo (Asturias), telephone number and address at I/we (*) hereby inform you that I/we (*) withdraw from the sale agreement for the following good/service (*): Ordered/received on (*): Name of the consumer and user or of the consumers and users: Address of the consumer and user or of the consumers and users: Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper) Signed Date (*) Cross out whichever is not applicable. 7