Corporate Accounts Santander UK Platform Terms and Conditions

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1 Page 1 of 23 Corporate Accounts Santander UK Platform Terms and Conditions Applicable to: n Current Accounts n Deposit Accounts n Currency Accounts

2 Page 2 of 23 Changes for Santander UK Corporate Account Terms and Conditions Unless we state otherwise the changes apply from 13 January Changestohowsomepaymentswork Changes to payment services Currently for some international payments you may be given the choice of who pays the fees for the payment, you and the recipient may each pay your own bank s charges or the recipient or you may pay them all. Going forward this choice won t be available for any payments within the European Economic Area in any currency and each party will need to pay its own bank s charges. Newthirdpartyservices For accounts you can access online, you ll be able to give permission to Third Party Providers ( TPPs ) authorised by the Financial Conduct Authority or other European regulators to access certain information and services. The type of third parties are:- 1. Payment Initiation Service Providers ( PISPs ): You can ask these types of organisations to instruct us to make a payment on your behalf. Please note you can t stop a payment once you ve authorised a PISP to make it. 2. Account Information Service Providers ( AISPs ): You can instruct these types of organisations to obtain and hold information about your account. Once an AISP has your authorisation and obtained your information they ll be responsible for the security of the shared data and not Santander. These providers will only be able to have the same amount of access online that you have to your account. So, for example, if your account is view only online and you can t make payments online, any TPP will only be able to access your account information and won t be able to make any payments from your account. We may refuse the right of access to a PISP or an AISP where we believe there is a risk of fraud and we ll let our regulator know. This section only applies to customers who have an annual turnover of 6.5million or more Corporate Opt Out The Payment Services Regulations 2017 (PSRs) allow banks to agree with their customers that certain provisions of the regulations can be disapplied. Santander is seeking to agree with customers who have an annual turnover of 6.5million or more as at 13 January 2018 that regulations 75, 77, 91 and 92 of the PSRs will no longer apply. This is known as the Corporate Opt Out. These particular regulations apply to the following: n any unauthorised payments; n any incorrect or missing payments such as: payments that go to the wrong payee; payments for the incorrect amount; or payments that are delayed. Whatthismeansforyou By disapplying these provisions it means that unless we ve been negligent in carrying out your instructions, or acted fraudulently or with wilful default, Santander won t be liable for unauthorised transactions and delayed or mistaken payments. As a result, the sections entitled unauthorised transactions and delayed or mistaken payments below won t apply to you. Please note that this would also apply to such transactions carried out on your behalf by a TPP and you ll be required to repay us for any losses that arise as a result of your use of a TPP. On request, we ll use reasonable endeavours to recover the losses from the TPP, where that TPP is liable, and will pass any recovered funds back to you. You ll need to pay our costs for reclaiming these losses. These changes to your terms make it more important than ever to ensure that your business is as protected as possible against fraud. Our webpage, santandercb.co.uk/fraud, provides lots of useful information on how to protect against fraud and scams and includes a selfassessment test and recommended malware prevention downloads. This change will take effect from 13 January By continuing to use your account after this date, you accept these changes and agree to disapply the relevant regulations. In the event that the Corporate Opt Out doesn t apply to your terms (and your annual turnover is less than 6.5million) the following provisions on delayed, mistaken or unauthorised payments will apply to your accounts.

3 Page 3 of 23 Delayed or mistaken payments Where a payment has been delayed because of our mistake, you can ask us to contact the receiving bank and ask them to credit the payment as if it had been received on the correct date. Unauthorised transactions If there is an unauthorised transaction that we re responsible for refunding then the maximum amount we can hold you liable for will reduce from 50 to 35. We ll still try to refund your account the same day that we re told about the unauthorised transaction but will have until the end of the next working day to do so if your account was in credit when the unauthorised transaction was made. If your account was overdrawn under a regulated agreement we ll make the refund as soon as we are reasonably satisfied you re entitled to it. We re also clarifying that, unless you have acted fraudulently, you won t be responsible for any unauthorised payment made remotely or made after you have told us that your card or personal security details have been lost or stolen (using the details we have given you) or if we don t apply procedures that we re legally required to use to check a payment has been authorised by you. Chequeimagingandchangestochequeclearing-effectivefrom30October2017 The cheque clearing cycle will be changing over the coming months as the banking industry starts to implement a new, quicker, clearing process. In this new process a cheque you pay in will be scanned and sent electronically to the issuing bank instead of being sent physically as a paper cheque. This new process will also apply when someone that you ve written a cheque to, who doesn t bank with Santander, pays your cheque in at their bank. Santander will be one of the first banks to start implementing the new process. However, we ll do this gradually and until the full rollout is complete we won t be able to confirm which cheques will be selected for the new service. This new process means that your cheques could start to be cleared by the end of the next working day. This makes it even more important to make sure you have money available in your account when you make a payment by cheque. When you are paying in a cheque, it could also mean that you ll have quicker access to the funds. Payments received in error We can already return money sent by Faster Payments or Bacs into your account by mistake and we don t need your permission to do so. Our terms will be updated so that if a payment is made into your account by mistake, you agree that we may share all relevant information with the sending bank so that the payer can trace the money. For CHAPS payments, if the sending bank (or the sender) has made a mistake we won t take the money back out of your account without your permission. If you don t think that the payment has been made in error, we ll let the sending bank know. Other important changes Changing your Terms and Conditions We re simplifying the conditions around how we can make changes to fees, charges, interest rates and terms on your account to make them clearer. We ll make changes to respond proportionately to things we can t control or to reflect a change we re making to our business and we ll always explain the impact of the change. How much notice we give will depend on the type of account you have and the type of change. Your rights to close your account We re taking the opportunity to clarify the terms under which you ll be able to close your account following a change in the terms of your agreement with us: it will depend on the type of account you have with us and any applicable notice period for that account. Interest on accounts We re amending your terms to provide the discretion to charge fees or apply a negative interest rate on an account. In light of the current economic climate and the history of negative rates set by central banks, we re changing this simply to say that, if our reference interest rate for the relevant currency goes below 0% as set by central banks including the European Central Bank, we may decide to charge fees or apply a negative interest on your account. We don t currently intend to charge negative interest and we ll provide you notice in accordance with the terms of our agreement with you if we decide to do so. Complaints handling From 13 January 2018 some complaints about payments will be handled more quickly. We ll update our complaints leaflet to reflect these changes. Our complaints leaflet is available on request and this information will also be online at santandercb.co.uk. Where relevant, any existing rights to refer any complaint to the Financial Ombudsman Service won t be affected. Exchange rates for foreign currency payments We ve clarified that our exchange rates for foreign currency payments are based on our Santander reference exchange rates for the relevant currency. We have different reference rates depending on the size of the transaction, the currency you are converting from or into, or whether the payment is being made into or paid from your account.

4 Page 4 of 23 Closing your account We may already close your account for specific reasons and our terms have been updated to reflect we can close your account at any time without notice to ensure we do not breach our legal and regulatory requirements. Keepingyourcard,PINandothersecuritydetailssafe We ve updated our terms to reflect the importance of keeping your card, PIN and other personal security details safe to protect your account from fraud. You must also comply with security procedures we tell you about from time to time. Overdraft changes We ve updated our terms to include improved definitions and clarity on when you may incur charges. We ve also added a section which confirms that, where an overdraft interest rate is linked to a specified reference rate (such as the Bank of England base rate) and that reference rate changes, we aren t required to provide advanced notice of that change but we ll endeavour to let you know of the change either before the change comes into effect or at the earliest opportunity afterwards (such as with a message at the front of your next monthly statement). Please note that this applies to both arranged and unarranged overdrafts. Transactional history - effective from 2 February 2018 Going forward if your annual turnover is less than 6.5million and you close your current account, we ll provide you with the ability to get payment transaction history for the 5 years prior to your account closure. You ll also be able to ask us for this information for up to 5 years after account closure. More information about this will be provided on our website and will be included on your closing letter. Card payment changes Where you agree to a card payment being authorised and don t know the final amount of the transaction (e.g. checking into a hotel) we ll only set aside the amount you ve agreed to be authorised. Your Information Our terms will be updated to reflect that you give consent to us using your data to provide payment services to you. You can withdraw this consent, but if you do, we ll stop providing payment services to you and may still use your data where we have lawful grounds to do so. Sharing of your Data effective from 30 October 2017 We re making changes to our agreement with you to allow us to share your data with other subsidiaries of the Santander Group or our partner banks in certain circumstances. Please note your data will always be shared in accordance with applicable data protection regulations and in line with our duty of confidentiality to you. Please refer to santandercb.co.uk/changes to see the updated Use of Your Information section or speak to your Relationship Director. If you don t wish to consent to our sharing your data in this manner please speak to your Relationship Director. Miscellaneous We ve removed references to certain products which we no longer sell and included references to new accounts we offer. Ring-fencing: changes to the structure of the Santander Group We want to make you aware of some changes to the structure of the Santander Group. The largest UK banking groups, including Santander UK, have to comply with new requirements to ring-fence their retail activities (like current accounts, savings accounts and payments). This means that we will be separating our more complex wholesale banking activity from our retail banking activity by 1 January Please visit santanderringfencing.co.uk for more information on our ring-fencing plans, including details of our ring-fencing transfer scheme and advice on how you can protect yourself from fraud and scams.

5 Page5of23 Contents Introduction 06 Section A (applicable to all Accounts) General Terms and Conditions 07 Section B (applicable to all Accounts) Domestic and International Payments Terms and Conditions 15 Section C Current Account Specific Terms and Conditions 18 Deposit Account Specific Terms and Conditions 19 Section D Currency Current Account Specific Terms and Conditions 22

6 Page6of23 Introduction These General Terms and Conditions are split into four sections. Section A of these General Terms and Conditions applies to all Accounts. Section B of these General Terms and Conditions applies to Domestic and International Payments, Section C applies to different types of current and deposit Accounts and Section D applies to currency Accounts. In addition, Specific Conditions may also apply to Your Account. If a Specific Condition differs from these General Terms and Conditions, the Specific Condition is the one that applies. If a Condition in Section A or B of these General Terms and Conditions differs from a Condition in Section C, the Condition which is in Section C is the one that applies. If a Condition in section A,B or C of these General Terms and Conditions differs from a Condition in Section D, the Condition which is in Section D is the one that applies. You can print a copy of these Terms and Conditions and view the interest rates and charges for Your Account by visiting Our website santandercb.co.uk

7 Page 7 of 23 Section A (applicable to all Accounts) General Terms and Conditions Corporate Accounts The following Terms and Conditions are the contract between You and Us. They formally outline our relationship. Please read them carefully, as they explain our respective obligations to each other. 1 Definitions 1.1 In these Terms and Conditions: Account means your corporate current, deposit and/or currency Account(s) (a currency Account being an account denominated in a currency other than GBP) opened with us, provided by Santander UK plc, part of the Santander Group. Additional Services means any additional services agreed to be provided by Us in the Provision of Services Letter or our website, or in writing at any later time, including receipt of foreign notes or coin; Agent means any agent appointed by Us pursuant to clause 4.3 of Section C Provision of Cash Services of this agreement for the purposes of providing all or part of the cash services; Agreement means these Terms and Conditions, together with the Provision of Services letter; ATMs means Automated Teller Machines at which You may carry out transactions subject to their availability; Authorised Person is someone You have requested and authorised Us to operate the account and/or to have access to information related to the account whether by the issue of a card or otherwise; Bacs means the Bankers Automated Clearing Service; Card means the plastic card We give You (if any). Depending on the type of card it could be used on Your account in the following ways: to deposit cash at a nominated office; to withdraw cash from ATMs or from a nominated office; to pay for goods and services at retailers and suppliers who are able to accept the card; any other way We notify You of; Card Transaction means any transaction using the card or card and PIN in which cash is withdrawn or payment is made; Cash means legal tender under the Currency & Bank Notes Act 1954 and the Coinage Act 1971; any banknotes which are legal tender in Scotland, Northern Ireland and the Channel Islands (including Jersey and Guernsey) and the Isle of Man; and any banknotes or coins in any denominations which are at any time legal tender in those jurisdictions; Cash Advance Limit means the maximum amount which may be withdrawn in cash from Your account as determined by Us and notified to You from time to time; Cash Services means the receipt of cash (and receipt of Non-Cash Value items if specified in the Provision of Services letter or Our website) to include all necessary counting and reconciliation of deposits by Us in accordance with this agreement, together with any additional services set out in the Provision of Services letter; CHAPS means the Clearing House Automated Payment System (a system for making same-day payments on UK working days only for which there is normally an additional charge); Cut-off Time means the time before which cash and Non-Cash Value items must be deposited at a nominated office in order to be credited that day to Us, as notified to You by Us from time to time; and also means that the time before which payment instructions must be received in order for that day to be deemed the Day of Receipt; D-ATM means Deposit Automated Teller Machines in Santander branches where You can deposit cash and cheques subject to availability; Day of Receipt of a payment instruction is the Working Day on which You request the payment to be executed by Us; Designated Account means an Account into which funds held by You on behalf of a named client are paid. Discrepancy means any irregularity in the amount of cash or Non-Cash Value items that You claim You have provided to or received from Us, and the amount of value of the cash and Non- Cash Value items that We believe We have received from or provided to You; Distance Contract means any contract entered into by You or a signatory acting as a consumer online or by post (including mail order), , fax, telephone or teleshopping, unless the purchase relates to land or financial services, or is concluded by vending machine, a public payphone or an auction. EEA means the European Economic Area; Faster Payments is an electronic payment system which enables member banks to send and receive payments on the same day, or same working day for standing orders. For information on member banks, please visit Future-Dated Payment is a type of payment whereby You specify a future date for the payment to be sent; GST means the Goods and Services Tax in Jersey (or any replacement tax); Jersey means the Island of Jersey, Channel Islands; Money Laundering Regulations means the money laundering legislation, regulations and directions for the time being in force in England or in Jersey, Channel Islands as applicable; Nominated Office means those offices nominated by Us for use by You for the purposes of Your account. This includes D-ATM machines and/or Post Offices * unless specifically mentioned otherwise; Non-Cash Value Items means such of the following items as are agreed between You and Us in writing to be Non-Cash Value items: cheques, vouchers (including, without limitation, credit card vouchers, merchant vouchers and gift vouchers), credit notes, tokens or coupons; Non-Payment Accounts include fixed term savings accounts, notice accounts, time deposit accounts and bonds; or accounts where You are charged a fee or lose interest payable if You a make a withdrawal; Online means transactions initiated/conducted via Our internet banking service; Overdraft Limit means the maximum amount of money, if any, which We are prepared to lend to You, as may be decided by Us from time to time and notified to You in writing; Password means a word or number known only to You and to Us or an answer to a security question known only to You and to Us, including, but not limited to, the phonepin and the PIN; Payment Account generally an account will be a Payment Account unless it has some form of restriction on how money can be paid in or out of that account. Examples of Payment Accounts include ordinary current accounts, instant access client accounts and instant access savings accounts, where money can be paid in and out with minimal restrictions; PBNEs means banknote envelopes (including envelopes, sachets, packets, containers, plastic or linen bags or otherwise) for deposits of cash; Phonepin means a Personal Identification Number which may be issued to You to allow access to Your account via our automated telephone banking service; PIN means the Personal Identification Number issued for use with the card; Presentation Standards means the standards set out in clause 4.5 of Section C Provision of Services which You must meet when preparing cash and Non-Cash Value item deposits at nominated offices; Provision of Services Letter means the letter We send to You confirming the interest rates, tariffs or non-standard charges which apply to Your account and which may vary from time to time; Security Information means any or all of the password(s), PIN(s), phonepin(s), or other information We agree with or provide to You for the purpose of ensuring the security of Your account; Service User Number (SUN) The unique six digit number allocated to organisations authorised to use the Bacs service. This number is the same as the Originator Identification Number (OIN); Settlement Date means for payments in foreign currency, the date on which the currency will be delivered to the beneficiary s bank. This is usually the date on which funds are made available to the beneficiary, although the bank sending the payment cannot control this. Signatory(ies) means any person or persons authorised by You (including You) and notified to Us to make payments or give instructions relating to Your account; Single Immediate Payment (SIP) is a type of faster payment where You instruct Us to despatch the payment immediately; Sponsored customers have an agreed Bacs payment limit from the Bank and have a unique SUN for Bacs submission; Undesignated Account means a single Account into which funds held by You on behalf of one or more of Your clients are paid. Unique Identifier is the information We require from You before We can carry out payment instructions on Your account as detailed in Conditions 8.1 and 9.2; VAT means the UK Value Added Tax (or any replacement tax); We, Us or Our are references to Santander UK plc; Working Day any day other than a Saturday, Sunday or a public holiday in England or in Jersey. For SIPs and Future-Dated Payments, every day is deemed a Working Day for the purpose of making payments out of Your Account and will depend on the payment Cut-off Time for the method of payment chosen; and You and Your means the customer or customers in whose name the account is held. *Services and opening hours for individual post office branches with the Post Office network may vary. 1.2 To qualify for an Account You may open a current or deposit Account if You are resident in the United Kingdom, Isle of Man or in the Channel Islands and are over 18 years of age or if You are introduced to Us by the Santander Group. 1.3 Some Accounts require that a regular minimum amount is paid into the Account. (i) If We tell You that Your Account requires regular funding, You must pay into Your Account each month the amount which We tell You about in Your Provision of Services Letter provided by Us or Our website. (ii) If You fail to regularly fund Your Account where We have told You that Your Account requires regular funds, We will charge You in accordance with Your Provision of Services Letter provided by Us or Our website. 2 Account opening 2.1 We will open an Account for You at Our discretion. 2.2 When applying to open an Account, You must provide Us with such information about You and Your business as We may require, either for credit assessment purposes or to allow Us to comply with any obligation that We may have by law from time to time. In particular, but not by way of limitation: 2.3 You must complete a mandate showing a specimen of Your signature and You must inform Us who is authorised to operate Your Account (the Signatory(ies)); A Company may be required to provide its: (i) Certificate of Incorporation; (ii) Trading Certificate (if applicable); (iii) Memorandum and Articles of Association; (iv) Statutory Statement certified by an auditor A Partnership may be required to provide its: (i) Partnership Agreement; (ii) Certified Accounts A Limited Liability Partnership may be required to provide its: (i) Certificate of Incorporation; (ii) Incorporation Document; (iii) Partnership Agreement (if applicable); (iv) Certified Accounts.

8 Page 8 of We may require other documents at Our discretion. You must inform Us of any variations. 2.5 We reserve the right not to open an Account for any business covered by these Terms and Conditions which does not meet the criteria as detailed in the Provision of Services Letter or Our website. 2.6 Before We open Your Account, and at any time thereafter if You ask Us, We will give You all appropriate information which will include a copy of these (or the then applicable) Terms and Conditions, or direct You to Our website if available to You. The information will explain the key features of the Account which will include: (i) the main ways in which You can pay money into and withdraw money and make payments from Your Account and the main ways in which You can transfer money to and from other Accounts; and (ii) the main ways of operating the Account available to You as an Account holder. 2.7 You must use the Account and any cards and chequebooks for business purposes only. 2.8 You must agree a Password with Us before You will be able to give instructions relating to the Account to Us by telephone. 2.9 Cards will only be issued if requested. Cards are subject to status and a PIN will be sent separately if appropriate. Cards are not available on currency Accounts and it is not possible to withdraw cash from an ATM or anywhere else. 3 High Value Dealers If You are a UK customer and a High Value Dealer, as defined by Money Laundering Regulations, You must have a valid and current HVD certificate issued by HM Revenue and Customs. 4 ESCROW Accounts Two or more of You (up to a maximum of four) may hold an Account in joint names. We will accept instructions that We require in writing from any one person registered to operate the Account. 5 Partnership Accounts 5.1 All partners will be liable (individually and together) for any money due to Us. 5.2 Each Card, PIN and Personal Security Details are personal to the individual partner. That partner must not let the other partner(s) use them. We will send one statement unless You tell Us in writing that You require more than one partner to receive a copy of each statement. 5.3 You will notify Us immediately if there is any change in the constitution of the partnership. 5.4 Notice to close the Account under Condition 37 can be given by any partner or by the executors, personal representatives or trustees of a deceased or outgoing partner. 5.5 If a partner ceases to be a member of the partnership, including as a result of death, We will treat the other partners as having full power to carry on the partnership business unless We receive written notice to the contrary. Notice can be given by any partner or by the executors, personal representatives or trustees of the deceased or outgoing partner. 5.6 If there is a dispute between the members of a partnership, the Account shall continue to operate in accordance with the operating instructions provided to Us, until such time as We are notified differently. 6 Opening Accounts on behalf of clients In opening an Account on behalf of a client We shall rely on any due diligence measures carried out by You on any beneficial owners/clients associated with Your Account(s). You confirm that the due diligence measures You have carried out meet the requirements set out in the latest Money Laundering Regulations which are applicable in Your jurisdiction. You agree to provide any information on any beneficial owners/clients that You have obtained, when applying the due diligence measures, to Us on demand, up to a period of six years following closure of the Account. 7 Cancelling Your Account 7.1 If, within 14 days of first opening Your Account, You would like to cancel Your Account, let Us know by writing to Us at: Santander Corporate & Commercial, Bridle Road, Bootle L30 4GB. If You cancel Your Account at any time within 14 days of first opening Your Account We will not charge You for the cancellation and We will: (i) if You ask Us to, help You switch to a different Account; or (ii) provided that Your Account is in credit, promptly (and in any case within 30 calendar days of You cancelling) give You back all the money in the Account (less any pending payments and interest incurred) together with any interest earned on it. 7.2 If You do not cancel Your Account within 14 days of first opening it, Your Account and these Terms and Conditions will continue until You or We close Your Account as permitted under Condition Payments into Your Account 8.1 In order to pay money into Your Account, You (or the person paying money in on Your behalf) need to provide Us with the name of Your Account, the Account number and sort code. This is known as a Unique Identifier and will apply as follows: (i) for Cash payments and electronic transfer of funds, Your name (or the name of Your Account, if different) the Account number and sort code of Your Account; (ii) for payments using Our ATMs, Your Card and Your PIN; (iii) for an international transfer of funds into Your Account Bank Identifier Code (BIC) and International Bank Account Number (IBAN) which can be found on Your statement of Account; and (iv) for Direct Debits and standing orders into Your Account, Your sort code and Account number If You (or someone on Your behalf) deposit money with Us without using the correct Unique Identifier, We will pay it into whichever of Your Accounts We think appropriate and Condition will apply. 8.2 Depending on the type of Your Account We shall accept the following methods of payment into Your Account: (i) Cash; (ii) cheques; (iii) transcash; (iv) electronic transfer; or (v) any other way that We agree with You. 8.3 Where monies are to be deposited to Your Account by way of electronic transfer, correct details of Your Account must be provided prior to the monies being transmitted. 8.4 Funds arriving into Your Account from another bank via electronic transfer or transferred from another Santander Corporate & Commercial Banking Account will be available for withdrawal by the next Working Day or the same Working Day provided such funds are received by the Cut-Off Time. If Your Account is in credit, You will start to earn interest on the same Working Day the funds are received, subject to various currency cut-off times. 8.5 If Your Account allows and if You ask Us to transfer money from a Santander Corporate & Commercial Banking Account to another linked Santander Corporate & Commercial Banking Account the money will be available immediately and will earn interest in the deposit Account on the same Working Day of the transfer. The exception to this is where there is a currency exchange - the funds may not be available immediately as the payment will be subject to currency Settlement Dates. 8.6 The time periods given for clearance are only an indication. If any money paid into Your Account is returned unpaid after You have taken money out You will be liable for any overdrawn amount and must repay it after We have given You written notice to do so. 8.7 Any unconfirmed or uncleared sums paid into the Account may subsequently be debited from the Account if returned unpaid. 8.8 We may correct any entry whatsoever and make adjustments to the Account at any time. 8.9 We have the right to refuse to allow any payments to or out of Your Account, if: (i) We believe or suspect it may place Us in breach of any legislation or law; (ii) We believe or suspect it relates to fraud or any other criminal act; or (iii) You are in breach of any of the Terms and Conditions of the Agreement. 9 Payments out of Your Account 9.1 You can instruct Us to make a withdrawal or payment from Your Account by: (i) using any Card and PIN issued by Us for use in relation to Your Account; (ii) using Your Card and PIN at one of Our ATMs (or an ATM that accepts Your Card); (iii) completing Our standard form for CHAPS and International Payments (and confirming the authenticity of the instruction when We call You); (iv) sending Us written instructions (which must be signed by You) by fax and by providing any additional Security Information requested by Us; (v) where Your Account allows for Direct Debits and standing orders from Your Account, providing the sort code and Account number of the beneficiary; or (vi) telephoning Us or if You have registered for Online banking, You can also set up electronic payments (such as standing orders) instructing Us to do so via Our secure Password-protected website if Your Account allows. 9.2 When You give Us a payment instruction, You (or a person authorised to make a payment instruction on Your behalf) must provide Us with the following information (a Unique Identifier ): (i) for electronic transfer of funds, name (or the name of the Account, if different), Account number and sort code of the person You want to pay; (ii) for withdrawals from an ATM, Your Card and PIN; (iii) for an international transfer of funds from Your Account, the name of the person You want to pay, the International Bank Account Number ( IBAN ) and the Bank Identifier Code ( BIC ) for the EEA only (BIC and Account number for payments outside the EEA); (iv) for standing orders from Your Account, the name of the person You want to pay, Account number and sort code. 9.3 If You give Us a withdrawal or payment instruction by any of the ways listed in Condition 9.2 You will be consenting to Us taking that withdrawal or payment from Your Account. 9.4 We will be deemed to have received a payment instruction from You (or, if applicable, the person requesting a payment from You) at the time that payment instruction is actually received by Us, unless any of the following circumstances apply: (i) if the payment instruction is received by Us on any day that is not a Working Day then We will be deemed to have received it on the following Working Day; or (ii) if the CHAPS payment instruction is received by Us after the specified cut-off times set out in the table on our website at (or alternatively explained by our Customer Service Centre on ), then it will be deemed to have been received the following Working Day; or (iii) if Your payment instruction specifies that the payment is to take place on a specific day or on the last day of a certain period, then We will be deemed to have received it on the day specified, unless that day is not a Working Day in which case the following Working Day will apply; or (iv) if the payment instruction is an instruction to withdraw Cash using Your Card and PIN from an ATM or a payment instruction using a Card and PIN, We will be deemed to have received Your payment instruction at the time the payment instruction is actually received by Us. 9.5 We have the right to refuse to allow You to make any payment from Your Account if: (i) it is requested by using Our overdraft facility; (ii) You have exceeded Your Cash Advance Limit or Overdraft Limit under these Terms and Conditions; (iii) for the reasons mentioned in Condition If We refuse to allow You to make any payment from Your Account, We will tell You no later than the end of the Working Day following the Day of Receipt of the payment instruction: (i) that We have done so; (ii) if possible, the reason why We refused; and (iii) if You think We have based Our decision on mistaken information, how You can ask Us to rectify that mistake. We will not tell You that We are refusing to make a payment if the law prevents Us from doing so.

9 Page 9 of If the payment causes You to go overdrawn when You do not have an overdraft in place or causes You to exceed Your Overdraft Limit, You will incur the relevant fees as set out in Our Provision of Services Letter or as detailed on Our website. 9.8 If You do not have enough money in Your Account (including available money within an Overdraft Limit if You have an overdraft) at the start of the day to cover the payments that are being made that day, We may refuse to make any payment out of Your Account. If We refuse to allow a payment to go through, You will incur the relevant fees. 9.9 We shall not be obliged to take into account any credit balances held by You in the Account or in separate Accounts with Us in deciding whether to make a payment out of the Account If We decided to make a payment out of Your Account which may cause it to become overdrawn or to exceed Your Overdraft Limit, this does not mean that We will do so on another occasion If payment causes You to go overdrawn when You do not have an overdraft in place or causes You to exceed Your Overdraft Limit, You must immediately deposit or transfer to Your Account the amount of the deficit, together with interest and such charges as may be determined by Us and notified to You When You withdraw Cash from ATMs in the UK or the Channel Islands with Your Card, it will normally be debited from Your Account on the same Working Day When You make a payment using a debit Card in the UK or the Channel Islands, it will normally be debited from Your Account the same Working Day as We receive Your instruction. When You make payments using a debit Card outside the EEA, it may take much longer When You ask Us to transfer funds to another Account with a UK or Jersey bank or building society, to pay bills, or to transfer money from Your Account to another Account with Us, the money will normally be available as set out in the table on our website at (or alternatively explained by our Customer Service Centre on ) If You send in a CHAPS payment request We will send the payment via CHAPS; any non- CHAPS payment request will be sent via the most appropriate method and the appropriate charge will be raised: (i) if the Working Day on which You request Us to execute the payment instruction is today or the next Working Day We will send via Faster Payments; if the payment cannot be sent by Faster Payments by reason of the destination sort code not being Faster Payments addressable or the amount being in excess of the bank s Faster Payments Scheme limit You will be given the option to send by CHAPS on the Day of Receipt or change the date requested for execution; (ii) if the date requested for execution by Us is two or more Working Days after receipt of the payment instruction We will send the payment by Faster Payments unless You have a Service User Number (SUN) in which case We may send the payment via Bacs. If the payment cannot go via Faster Payments and You do not have a SUN We may send the payment by CHAPS on the Day of Receipt and relevant charges may be incurred We may offer arrangements under which the charges paid on Your Account which You hold with Us are differentiated based on the channel through which You submit your payment instructions or perform other transactions. If so, We will provide You with details about these arrangements and inform You how it will apply to Your Accounts. 10 Withdrawals and the balance on Your Account 10.1 The balance shown on Your Account may include cheques and other items paid into it which are not yet available. Unless We have agreed in advance to let You draw against unavailable items We can always refuse to allow You to do so and the fact that We allow You to draw against unavailable items on one occasion does not mean that We cannot refuse to allow You to do so on another occasion If an unavailable cheque or other item is returned unpaid We will debit Your Account with the amount and any interest We have paid You on it, even if You have already withdrawn Cash or made a payment against it. Where this happens: (i) if debiting the amount (and any interest We have paid You on it) results in Your Account being overdrawn, You will be in breach of these Terms and Conditions and may be charged an unauthorised overdraft fee. See website for details; (ii) We may re-present the cheque or other item for payment, however We are not obliged to do this, even if the payer s bank (or other financial institution) has indicated that the cheque or other item may be paid if We were to do so When You give Us an instruction to make an automated payment, the money will normally be taken from Your Account on the Day of Receipt. The payment will normally reach the bank of the person You want to pay no later than the end of the Working Day following the Day of Receipt. However, if You want to pay a person located outside the EEA, the payment may take longer depending on the country and currency of destination. 11 Unauthorised or incorrect payments 11.1 If You believe that any withdrawal or payment made on Your Account was not authorised by You (or any other person permitted to authorise withdrawals or payments from Your Account) or was made incorrectly, then You must notify Us as soon as possible by telephoning the Customer Services Centre on Your remedies for unauthorised payments or incorrect payments Unless any of the circumstances listed in Condition 11.4 apply, if You notify Us that a withdrawal or payment on Your Account has not been authorised by You (or any other person authorised to make a withdrawal or payment on Your Account) then We will: (i) immediately refund Your Account with the amount of any unauthorised payment taken from it; and (ii) immediately refund Your Account with any fees and/or interest We may have charged in connection with the unauthorised payment If We refund Your Account, We are entitled to carry out an investigation if there are reasonable grounds for Us to suspect that You have acted fraudulently Your remedies for failed or incorrect payments Unless any of the circumstances listed in Condition 11.4 or 22.6 apply, if You notify Us that a payment You instructed Us to pay from it has not been paid or has been paid incorrectly, then We will: (i) promptly refund Your Account to ensure that it does not suffer a loss as a result together with any fees and/or interest We may have charged in connection with the failed or incorrect payment; and (ii) if You ask Us to, make immediate efforts to trace the failed or incorrect payment and to notify You of the results of that action Unless any of the circumstances listed in Condition 11.4 apply, if You notify Us that a payment You (or someone else) instructed Us to pay into Your Account has not been paid or has been paid incorrectly, then We will: (i) immediately re-transmit the correct payment instruction to the bank (or other financial institution) acting for the person from whom the failed or incorrect payment is due; (ii) immediately refund Your Account with any fees and/or interest We may have charged in connection with the failed or incorrect payment; and (iii) if You ask Us to, make immediate efforts to trace the failed or incorrect payment and to notify You of the results of that action Circumstances where remedies for unauthorised, failed or incorrect payments do not apply We do not need to do any of the things listed in under Condition , or if: (i) any of the circumstances in Condition 30.3 apply; or (ii) We can demonstrate to You that the bank (or other financial institution) acting for the person to whom the payment was to be paid received the correct payment in full before the end of the Working Day following Day of Receipt; or (iii) the cause of the failed or incorrect payment is because You (or another person who is authorised to instruct Us to make payments on Your Account) gave Us the wrong Unique Identifier; or (iv) You fail to tell Us of the unauthorised, failed or incorrect payment without undue delay and in any case within 13 months of the date on which the transaction occurred (or in the case of a failed transaction ought to have occurred) Where the cause of the failed or incorrect payment is as set out in Condition (iii), We will use reasonable efforts to recover any money paid out of Your Account or not paid into Your Account (as the case may be) as a result of the failed or incorrect payment and We will be entitled to charge You a fee for this recovery service. Please see Our tariffs for full details of how much this fee is. 12 Stopping payments You can instruct Us to stop a payment from Your Account by contacting the Customer Services Centre on If You are stopping a Direct Debit You must also tell the person to whom the Direct Debit is payable. A fee may be payable for requesting Us to stop payments from Your Account; please see Our tariffs for details. After We receive Your instruction, We will stop the payment, provided that: (i) the payment has not already been made; (ii) You give Us the date and amount of the payment You want Us to cancel and the name, Account number and sort code of the person You asked Us to pay; (iii) it is not a Card payment, Cash payment or cheque issued by the Customer Services Centre; (iv) if it a Future-Dated Payment instruction (such as a Direct Debit or standing order) You instruct Us to cancel the payment no later than the end of the Working Day before the payment is due; (v) it is not a CHAPS payment or a Faster Payments, both of which are irrevocable. 13 When We can move money between Accounts 13.1 Except in the case of client accounts or accounts held in trust, if any money is overdue for payment on any other Account You have with Us (such as a loan, mortgage, credit card or overdraft) We may take the money You owe Us out of Your Account by way of set-off or otherwise. Where possible, We will give You advance notice, unless We reasonably think that You may move Your money to stop Us We can also apply 13.1 to pay money You owe on other Accounts which You hold with any other member of the Santander Group of Companies in the UK. 14 Cheques and chequebooks 14.1 Chequebooks are not available on all Accounts. We will agree with You, prior to opening Your Account, if this service is to be provided Where this service is available You will ensure that cheques or other payments are made as follows: 14.3 if You are a sole trader to You or the name in which You trade; 14.4 if You are a partnership to any or all partners individually or the name in which You trade; 14.5 if You are a company to the company or the name in which it trades; 14.6 if You are a limited liability partnership to the limited liability partnership or the name in which it trades If a cheque is not made payable in the manner above, the payee of the cheque must endorse the cheque. If the cheque or other item is marked by the words Not Transferable or Account Payee with or without the word only, then this may only be credited to the Account of the named payee as written on the pay line of the cheque. If We suffer any loss as a result of the deposit of a cheque marked by such words, We shall be entitled to debit the amount of such liability and all costs incurred in connection with it to Your Account. We shall not be obliged to take any action in connection with such deposit We will not accept cheques into Your Account made payable to Santander Corporate & Commercial unless other information appears on the pay line, such as Your Account name or Your Account number Any cheques paid into Your Account by You which are returned unpaid by the issuing bank will not be presented a second time by Us to the issuing bank but will be returned to You by post.

10 Page 10 of Cheques may be deposited as follows: (i) by deposit at a Nominated Office in a sealed envelope (current Accounts only); (ii) by sending it direct to Santander Corporate & Commercial, Bridle Road, Bootle, L30 4GB (iii) Cheques can only be paid into currency Accounts by posting to Santander Corporate & Commercial, Bridle Road, Bootle, L30 4GB Where a cheque is paid into Your Account in the manner described above, You must normally allow at least five clear Working Days before making a withdrawal against these payments. This allows time for the cheque to arrive at Our processing centre, and for the cheque to be processed and cleared We shall not be responsible for cheques or other payments until they been received by Us at Santander Corporate & Commercial, Bootle. You may wish to keep a record of the details of all cheques deposited into Your Account on cheque summary sheets (including, but not limited to, the name of the payer, cheque number, Account number, sort code and value), and also write Your Account number on the back of each cheque. Cheque summary sheets are available on request and can also be downloaded from Our website The value of the deposit will normally be available so that You can withdraw against it on the fifth Working Day after the cheque has been posted first class to Us, or paid in at the Nominated Office. However, for large amounts the process may take longer typically one additional Working Day. If Your Account is in credit, You will start to earn interest from the fourth Working Day after the cheque has been posted first class to Us, or paid in at the Nominated Office (i) You must ensure that there are always sufficient cleared available funds in Your Account to cover cheques and other payments to be made from it; and (ii) it will be a breach of these Terms and Conditions if You request (or authorise a third party to request) a withdrawal or payment from Your Account without sufficient funds in it to cover the amount of that payment Where it is established that You are a knowing party to a fraud, We can recover these funds at any time The tables opposite summarises when interest will begin to be earned, when We aim to make money available to You, and when You can be sure the money is Yours, after a cheque is paid in to Your Account at Our Cheque Processing Centre. UK Mainland and Jersey Day cheque has been posted first class (or Corporate Business Centre in Jersey) Start earning interest on Monday* Thursday Friday Tuesday* Friday Monday Wednesday* Monday Tuesday Day funds available Thursday* Tuesday Wednesday Friday* Wednesday Thursday Saturday* Thursday Friday Note: The timescales given in this table are for guidance purposes only. Cheque clearing timescales may vary when sending cheques via the dedicated courier service from Jersey. We are not liable for the delay in any cheques being received which may be outside of Our control. *Jersey paying in Cut-off Time is 12 noon. UK Mainland and Jersey Current Accounts only Day cheque has been paid inataukpostoffice Day cheque is processed Start earning interest on Day funds available Monday* Tuesday Thursday Monday Tuesday* Wednesday Friday Tuesday Wednesday* Thursday Saturday Wednesday Thursday* Friday Tuesday Thursday Friday* Monday Wednesday Friday Saturday* Monday Wednesday Friday Note: If you pay in a cheque over the counter at the Post Office the money will normally be available on the sixth working day after it is paid in. The timescales in the table immediately above are for cheques paid in over the counter at the Post Office and show when we aim to make funds available to you. If a cheque is later returned unpaid, we will take the amount and any interest earned out of your account up to and including the sixth working day after the day you paid the cheque into your account The above sub clauses 14.11, and only apply to GBP cheques and they are therefore not applicable to foreign currency cheques (see Section B, Condition 4 for information on foreign currency cheques) You should not write a future date on a cheque. If You do and the cheque is presented for payment before that date We can decide whether to pay or return it. In either case, We will not be liable to You We will stop one of Your cheques at Your request as long as: (i) the cheque has not already been paid; and (ii) You give Us sufficient details. We cannot stop a Counter Cheque or Bankers Draft which You have asked Us to draw for You You must notify Us as soon as possible after You become aware that Your chequebook has been lost or stolen Cheques You receive normally become out of date after six months and You should pay them into Your Account so they clear before they expire. Outdated cheques will be specially presented to the drawer bank. We will notify You when this happens. 15 Automated payments 15.1 Subject to Condition 15.2, You should not request a payment (or authorise someone to request a payment) from Your Account if there is not enough money in the Account. If You do make such a request then without prejudice to Our other rights and remedies We may refuse to make the requested payment and cancel any of Your Direct Debits, standing orders and other automated payments set up on Your Account. We will give You notice that We are cancelling the relevant automated payment requests, together with the reason why and how You can correct any factual errors You believe may have led to the cancellation. We will normally give You at least seven days notice but, in any case, We will ensure that this notice is given no later than three Working Days following the Day of Receipt (as set out in Condition 9.4). However, where We consider this notification would be unlawful, We may refuse the requested payment and cancel the relevant automated payments without giving You notice. If Your Account is subsequently in credit, those payments will not be automatically reinstated. If You wish to reinstate them You must apply in writing If We cancel any automated payments in accordance with Condition 15.1, You may be charged a fee. For more details please see Our Interest Rates and Charges documents. 16 Interest and charges 16.1 We will pay You interest on Your Account when it is in credit, unless the Account does not earn interest. Where money is paid into Your Account by electronic transfer, You will start earning interest from the day You pay funds into Your Account. We will charge You fees and interest if Your Account becomes overdrawn We may offer arrangements under which the interest charged or paid on Your Account is aggregated with the interest paid or charged on other Accounts which You hold with Us, so that only the net amount of interest is paid or charged to You. If so, We will provide You with details about these arrangements and agree with You how the aggregation will apply to Your Accounts and to which Account(s) the interest will be paid or charged We will tell You Our charges for basic Account services and about any changes in Our tariffs. We will give You at least 14 days notice of charges to be debited. We will do this on request or before or when We provide the service to You. The period during which charges for transactions and debit interest on Your Account build up before We debit them from Your Account ( Charging Period ) will be on a monthly basis. The initial Charging Period will commence either on the day Your Account is opened and include all transactions up to and including the same date of the following month, or will be calculated each calendar month and this will become Your statement date. If You request to change Your statement date then the Charging Period will change accordingly When You open Your Account We will tell You what choices, if any, You have as to when interest will be paid or charged. We will pay and charge interest with the frequency and timing which You choose, if a choice is available. Otherwise We will pay or charge interest on the dates We notify to You. We will give You at least 14 days notice of amounts to be debited If You do not accept the proposed change to a charge or any new charge, Condition will apply We will charge Your Account with Our cost of enforcing Our rights under these Terms and Conditions, including tracing costs, collection agency costs and legal costs incurred. Any such costs charged by Us will become due and payable immediately The interest rate applicable to each type of Account at the time of opening is set out in Your Provision of Services Letter or Our website Where interest is applicable, it will be paid on the amount of cleared funds standing to credit the Account. We may apply different rates of interest to different Account balances Interest is normally calculated daily from the Working Day of receipt up to and including the Working Day before withdrawal, except for deposits made by cheque where interest is calculated daily from (typically) the fourth Working Day following being posted first class to Us, or paid in at the Nominated Office. For cheques in currencies other than GBP, the day on which interest applies is variable Interest rates and charges applied to overdraft facilities will be notified separately whenever You arrange an overdraft with Us. Interest and charges will be calculated daily on the amount of Your overdraft and will be debited from the Account monthly in arrears on a day to be selected by Santander Corporate & Commercial and when the Account is closed. Interest will continue to be charged after demand or judgement We will debit any debit interest or transaction fees incurred on an Account to that same Account unless you otherwise instruct us to debit the interest or fees to another specified Account. 17 Changes to interest rates and charges 17.1 The rate of interest may be varied by Us at any time, but We will not change a fixed rate for the time it is stated to be fixed. The details of interest rates can be requested via Your normal customer enquiry channels. We will tell You about any changes We make to interest rates by either: (i) sending You a letter; or (ii) putting a message on Your statement or sending You an ; or (iii) other personal notice at least 60 days in advance except where: (a) the interest rate is a reference rate that tracks a specified external rate or index, in which case We will give You notice of the change either before the change comes into effect or at the earliest opportunity afterwards; or (b) the interest rate change is to Your benefit, in which case We will give You notice of the change either before the change comes into effect or at the earliest opportunity afterwards;