Employee Directory & Contact List
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1 Operations Center: 8121 East Florence Ave Downey, CA Toll free: (800) Direct Line (562) 745 XXXX (extension) CUSTOMER SERVICE DEPARTMENT Functions include general customer service, changes to borrower's accounts, annual notifications to borrowers, replacement payment coupons, check by phone payments; monitoring account memos, borrower affidavits; payoff requests/demands, Reconveyance/Satisfactions/Release of Liens and Closed Accounts. Department Fax #: (562) Arcelia Esquivel Claudia Martinez Danzel Long Elizabeth Ochoa Estella Villegas Grace Ledezma Jason Rembert Rosylee Guzman Reconveyance / Customer Service Supervisor Payoff Representative Customer Service Manager Memo Monitoring / Customer Service Department (group ) Reconveyance Department (group ) Payoff Department (group ) aesquivel@amerinatls.com cmartinez@amerinatls.com dlong@amerinatls.com eochoa@amerinatls.com evillalobos@amerinatls.com gledezma@amerinatls.com jrembert@amerinatls.com rguzman@amerinatls.com customerservices@amerinatls.com reconveyance@amerinatls.com payoffs@amerinatls.com CLIENT/AGENCY SERVICE SUPPORT DEPARTMENT Functions include portfolio transfers, client s main point of contact for issues related to overall servicing of the portfolio, special client request and projects,, pricing updates, client contact updates, Program Guidelines, New Loan Set ups. Department Fax #: (562) Alice Baclaan Brad House Guillermo DeLeon Jacob Padilla abaclaan@amerinatls.com bhouse@amerinatls.com gdeleon@amerinatls.com jpadilla@amerinatls.com Joe Renteria Lillian Ceniceros jrenteria@amerinatls.com lceniceros@amerinatls.com Maria Alvarez Olga Zamora Client Services Department (group ) Loan Set ups Department (group ) malvarez@amerinatls.com ozamora@amerinatls.com clientservices@amerinatls.com loansetups@amerinatls.com
2 COLLECTIONS DEPARTMENT Functions include collection calls, late notices, collection letters, Forbearance Agreements, foreclosures, bankruptcies, payment plans, check by phone payments Connie Puertos Fanny Barron Jennifer Figueroa Jessica Cervantes Justin Wilson Robert Ramirez Victor Merritt Sr. Collections & Loss Mitigation Manager Director of Default Management Collections & Loss Mitigation Department (group ) BANKRUPTCY DEPARTMENT Functions include bankruptcy filings management, bankruptcy plans, attorney referrals, docket reports, transfer of claims, and motions for relief. Cristian Figueroa Desiree Guerrero Bankruptcy & Credit Reporting Manager Bankruptcy & Credit Reporting Representative Bankruptcy & Credit Reporting Department (group ) PAYMENT PROCESSING/TAX & INSURANCE DEPARTMENT Functions include processing borrower payments, ACH, NSF/returned checks, taxes and insurance monitoring and escrowing, escrow accounts and Annual Escrow Analysis. Alejandra Enriquez Alfonso Lopez Benigno Garcia "Benny" Carmen Free Cynthia Mendez Janice Avila Juan Garcia Mary Puertos Patty Ambroff Rudy Meza Sandra Silva Sherri Reed Trina Ortega Yolanda Flores Payment Processing & Monitoring Manager Tax & Insurance Lead Payment Processing Supervisor Payment Processing Department (group ) Monitoring Department (group )
3 LOAN PROCESSING/UNDERWRITING & WAGE COMPLIANCE DEPARTMENT Functions include loan processing and underwriting, loan document preparation and wage compliance services. Ana Luna Andrea Espinoza Danny Martinez Ebony Rogers Joseph Acosta Luis Robles Robert Salas Sandra Buenfil Underwriter Loan Orig. & Compliance Manager Jr. Underwriter Mortgage Compliance Solution Manager Supervisor OPERATIONS DEPARTMENT Oversees all loan servicing line operations. Debra Vranesh 1242 Operations Manager Fax Number: (562)
4 Minnesota Office: 217 South Newton Avenue Albert Lea, MN Toll Free: (888) Phone: (507) Fax: (562) Ann Knutson April Baxley Barbara Wichmann Caleb Kestner Danielle Wangsness Dawn Lightly Dawn Rozinka DFU & Collections Representative Manager Customer Service Supervisor Hilary Hendrickson Jane Youngkrantz Jayme Merrill Kasey Wolters Katie Lee Lead Compliance & Internal Audit Manager Kim Poole Kristine Brink Lori Sandoval Mariah Maras Stacy Oakland Terry Berg Victoria Newsome Wanda Attig Wayne Barnhart Payoff / Wage Compliance Specialist Licensing & Audit Specialist Assessment Administration Manager Audit & Compliance Associate Set up Supervisor Customer Service Department (group ) kpoole@amerinatls.com kbrink@amerinatls.com Lsandoval@amerinatls.com mmaras@amerinatls.com soakland@amerinatls.com tberg@amerinatls.com vnewsome@amerinatls.com wattig@amerinatls.com wbarnhart@amerinatls.com customerservice_mn@amerinatls.com
5 Baltimore Office: 921 East Fort Avenue, Suite #240 Baltimore, MD Toll Free: (866) Phone: (410) Fax: (410) Althea Moore 1426 FHA Servicing Manager Emory Washington Gregory Summons Joyce Anderson LaSheara Taylor Marcus McCormick Michael Blau Pamela Ramsey Raquel Robinson Tyrone Broadnick 1427 HUD / GSE Collections Representative 1430 DFU & Collections Representative 1414 DFU & Collections Representative 1429 HUD / GSE Collections Representative 1431 Sr. Collector & Loss Mitigation Representative 1413 Loss Mitigation / Collections Manager 1410 Collections Supervisor 1425 DFU & Collections Representative 1428 DFU & Collections Representative ewashington@amerinatls.com gsummons@amerinatls.com janderson@amerinatls.com Ltaylor@amerinatls.com mmccormick@amerinatls.com mblau@amerinatls.com pramsey@amerinatls.com rrobinson@amerinatls.com tbroadnick@amerinatls.com
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