Deutsche Bank Polska S.A. ul. Lecha Kaczyńskiego Warszawa. Dear Sir/ Madam,

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1 Deutsche Bank Polska S.A. ul. Lecha Kaczyńskiego Warszawa Dear Sir/ Madam, Please note that on 9 November 2018, a demerged part of Deutsche Bank Polska S.A. is planned to be transferred to Santander Bank Polska S.A. (formerly: Bank Zachodni WBK S.A.). As a result, by virtue of law as of 10 November 2018 you will automatically become the customers of Santander Bank Polska S.A. and your products will be transferred to Santander Bank Polska S.A. In order to ensure an undisrupted and efficient service of our Customers, we have to introduce several changes to the rules and methods of rendering the banking services provided by Deutsche Bank Polska S.A. You are only bound by the changes that apply to the products and services used by you. Many of the modifications will bring you material benefits while the costs of your banking products transferred to Santander Bank Polska S.A. will not increase. A detailed list of all changes and consolidated texts of regulations can be found on the CD attached to this letter. The list can also be viewed on the bank s website ( and at all branches of Deutsche Bank Polska S.A. In addition, the CD you receive contains the versions of regulations that include the changes related to the entry into force of the amended Polish Payment Services Act, which implements PSD 2 (the EU directive on payment services in the internal market). We would also like to inform you that Santander Bank Polska S.A. will control your personal data upon their receipt. Detailed information about processing personal data by Santander Bank Polska S.A. can be found in the Personal Data Processing Policy, which is available on the CD enclosed to this letter and at The CD also contains the Information about processing personal data in Deutsche Bank Polska S.A., provided in connection with the transfer of your products to Santander Bank Polska S.A. Kind regards, Leszek Niemycki Vice-President of the Management Board Tomasz Kowalski Member of the Management Board

2 What will not change: What will change: numbers of bank accounts and PINs for payment cards your relationship managers Your products from the offer of Deutsche Bank Polska S.A. will continue to be serviced, but new bank products will be available only from the offer of Santander Bank Polska S.A. fees and charges for business accounts, the Oszczędna Firma account, debit cards, charge cards and electronic banking services interest rate on business accounts, the Oszczędna Firma account and term deposit accounts terms and conditions of concluded credit facility agreements numbers of helplines (Teleserwis), which will continue to provide support. The electronic banking services of Deutsche Bank Polska S.A. will be replaced by the electronic banking services of Santander Bank Polska S.A. In the Wiadomości tab in the db easynet/ db powernet services, you will find information on which electronic banking services offered by Santander Bank Polska S.A. (Mini Firma, Moja Firma plus or ibiznes24) you will be able to use as of 12 November 2018 and on which rules they will be provided. In the Mini Firma/ Moja Firma plus/ ibiznes24 services, transactions will be authorised using codes sent in text messages to a pre-defined mobile phone number or using a new token. You will be able to place instructions to make transfers and open term deposit accounts via the electronic banking services, via the mobile application, or at the branches of Santander Bank Polska S.A. It will be no longer possible to do that via the helpline (Teleserwis). The SWIFT code (BIC) will be changed to: WB- KPPLPPXXX.

3 Major Changes Business and savings accounts The pricing conditions specified in your agreements with Deutsche Bank Polska S.A. will not change. The abbreviation db will be removed from the names of all business accounts. The fees and charges for transactions will be debited collectively at the end of each month rather than after each single transaction (except for the fees for: FX transactions, withdrawal of consent to a direct debit, revoking a direct debit instruction before its execution, return of funds paid under a direct debit, and sealed cash deposits). You will be able to change your price tariff to the one offered by Santander Bank S.A. without any charges. If you change your price tariff, all fees and charges payable for the calendar month when the change was made will be calculated and collected at the rates from the new tariff. The name of the service: preparing a list of transactions in the account ( Sporządzenie odpisu obrotów na rachunku ) will change to preparing the account history. The manner in which charges for this service are calculated will change as well: instead of PLN 25 for each 20 items started, PLN 20 will be collected for each account history month started. The charge for the execution of standing orders which were placed via Teleserwis will be collected at the rates applicable for transactions ordered via electronic banking services (the rate will be lowered in line with your package). The name of the db collect service will be changed to Electronic Debtors Identification ( Elektroniczna Identyfikacja Należności ). Reports on transactions made on and after 9 November 2018 will be available in the electronic banking services of Santander Bank Polska S.A. The name of the service Accepting an order to disable an account, report an identity document as stolen or lost, etc. ( Przyjęcie zlecenia zastrzeżenia rachunku, dokumentu tożsamości, itp. ) will change to Using the Dokumenty Zastrzeżone system to cancel blank cheques and cheques and revoke their cancellation, report documents as stolen or lost and cancel the report, disable and re-enable accounts, etc. (regardless of the number of documents reported/ cancelled/ disabled). The fee for these services will be lowered from PLN 40 to PLN 20. Transfers The amount of a transaction will be debited from the account at the moment of ordering the payment rather than at the moment of its execution. Cut-off times for payments will be changed to those applicable in Santander Bank Polska S.A. (more details can be found at In the S, M, L and XL packages, Elixir transfers in PLN (including transfers to ZUS and Tax Office) and outgoing SEPA payment orders made from the main account using the electronic banking services will be free of charge. The limits of free transfers and additional packets of domestic and European operations will no longer apply. In the remaining packages, all charges for transfers made at branches and via the electronic banking services will remain the same.

4 The transfers which used to be ordered via Teleserwis will now be executed via electronic banking services and at all branches of the bank. Express Elixir transfers, BlueCash transfers and Przelew24 transfers will be available in the Mini Firma and Moja Firma plus electronic banking services. The amount of the charge for SORBNET transfers lower than PLN 1,000,000 will remain the same (PLN 40), but it will be divided into a basic charge (PLN 20) and an additional charge (PLN 20). Transfers ordered at branches will be executed immediately and in the Customer s presence. The charge for the instant execution of a transfer at a branch will be abolished. Transfers made at the request of the enforcement authority or another authorised institution will be regarded as transfers made at a branch. The charge will remain the same. Transfer orders related to instructions to terminate an agreement/ a bank account will be executed free of charge. All transactions ordered before 12 November 2018 with a future execution date will be executed in line with the instruction. After 12 November 2018, transfers with a future execution date will be available only in the electronic banking services. All letters with direct debit orders should be sent to the following address: ul. Tomasza Zana 39, Lublin, II p. strona B, Zespół Obsługi Rachunków, Santander Bank Polska S.A. Cheques The bank will lower the charge for accepting a cheque drawn in PLN for collection from PLN 25 to PLN 20. Cheques will be cancelled free of charge. Until 9 May 2019, all cheque books issued to customers will be replaced with cheques of Santander Bank Polska S.A. As of the day of transferring the demerged part of Deutsche Bank Polska S.A. to Santander Bank Polska S.A., cheques in foreign currencies and cheques that do not specify the currency will be no longer issued. All such cheques issued before that date will have to be cleared with Santander Bank Polska S.A. until 9 May Cash turnover Sealed cash deposits will be accepted if their currency is admitted for cash turnover in S.A. The list of admitted currencies can be found at Sealed deposits will be credited to accounts before they are counted, at the moment of accepting cash packages at a branch or at the cash centre (Centrum Obsługi Gotówki). The amount credited will be equal to the amount specified in the bank deposit slip. The deposit amount will be blocked in the account until all funds are counted. It will be unblocked no later than on the next business day after the deposit is made. Any potential differences between the sealed deposit amount declared in the bank deposit slip and the actual amount of funds in the cash package will be posted after the deposit is counted (the account will be credited with the amount of the surplus or debited with the amount of the deficit). The cash centre (Centrum Obsługi Gotówki) and branches will not accept sealed deposits on 8 9 November 2018 and on 9 November 2018 respectively. The processing of sealed deposits at the cash centre (Centrum Obsługi Gotówki) and branches will be resumed on 12 November Starting from 12 November 2018, agreements on handling sealed cash deposits will be coordinated by relationship managers. The additional charge for depositing more than 50 coins will be increased from 0.6% (min. PLN

5 20) for deposits made at branches and 1.2% for sealed deposits made at the cash centre (Centrum Obsługi Gotówki) to 5% (min. PLN 10) regardless of where the deposit is made. It will be possible to use cards issued by Deutsche Bank Polska S.A. to deposit cash free of charge at more than 800 devices from the network of Santander Bank Polska S.A. Cash deposits via the Euronet network will no longer be available. It will be possible to use cards issued by Deutsche Bank Polska S.A. to withdraw cash both from Euronet ATMs and from the ATMs of Santander Bank Polska S.A. The fees for cash withdrawals from the ATMs of Santander Bank Polska S.A. will be the same as the existing fees for cash withdrawals from the ATMs of Euronet and Deutsche Bank Polska S.A. Termdeposit accounts The names of the existing term deposit accounts will be changed. The rules on which term deposit accounts are provided will not change. The interest rates on term deposit accounts will remain the same as specified in your agreements. The interest on overnight deposits will be accrued on the first day after the end of the contractual period which is not a bank holiday. Starting from 12 November 2018, term deposit accounts from the offer of Deutsche Bank Polska S.A. will be no longer available and negotiated term deposits will not be renewed. Account statements The name of the service preparing a copy of the account statement ( sporządzenie odpisu wyciągu ) will be changed to duplicate account statement. The charge for that service will be reduced from PLN 15 to PLN 5. The account statements for November 2018 will be sent by Santander Bank Polska S.A. and will include one list of transactions for the period ending on 9 November 2018 and another list of transactions for the period from 10 to 30 November If no transaction that would change the account balance is made in a period, the account statement for that period will not be sent. The form and frequency of sending account statements will not change. The fees for account statements in some of the packages will be reduced in line with the enclosed Schedule of fees and charges of Santander Bank Polska S.A. ( Schedule ). The fees and charges for transactions debited collectively at the end of each month rather than after each single transaction will be presented in the statement in the aggregate amount. The account statement will specify the account balance after each operation. Transactions effected after 12 November will be presented in the following order: from the oldest to the most recent one, according to their date; within one day: first credits to the account from the lowest to the highest amount, then debits from the account from the lowest to the highest amount Electronic banking services On 12 November 2018, the electronic banking services of Deutsche Bank Polska S.A. will be replaced by the electronic banking services of Santander Bank Polska S.A. From then on, after logging in to the db easynet/ db powernet service, you will be asked to undergo a simple one-off process of activating the electronic banking services of Santander Bank Polska S.A. (Mini Firma/ Moja Firma plus/ ibiznes24). The online activation will be avail-

6 able for 2 months. After that time, the activation will be possible only at branches. After the activation, all data about your accounts, trade partners and transactions will be accessible in the electronic banking services of Santander Bank Polska S.A. The process of changing your electronic banking service will be encrypted and completely secure. If you do not use the db easynet/ db powernet services or do not have access to them, you will be able to activate the electronic banking services of Santander Bank Polska S.A. at any branch of the bank. Cards If your card has been blocked because of entering the incorrect PIN, you will be able to unblock it via the electronic banking services or via the helpline of Santander Bank Polska S.A. Until 9 May 2019, all cards of Deutsche Bank Polska S.A. will be renewed as or replaced with cards offered by Santander Bank Polska S.A. If your card is damaged, lost or stolen, you will be issued a new card offered by Santander Bank Polska S.A. The services of emergency cash withdrawal outside Poland and issuing a replacement card outside Poland will be discontinued. Foreign currency transactions When ordering an international payment, Customers will select one of three available execution methods: 1. Standard execution: a payment order execution method in which: - in the case of payments in EUR made to European Economic Area member states and SEPA payments: the account in the payee s bank is credited on the next business day after the order is placed by the Customer; - in the case of other payments: the account in the payee s bank is credited on the second business day after the order is placed by the Customer. 2. Fast-track execution: a payment order execution method in which the account in the payee s bank is credited on the next business day after the order is placed by the Customer. The fasttrack execution method will be available only for selected currencies: for EUR if the payee s bank is located outside the European Economic Area; for PLN, USD and GBP; and, if enabled in the electronic banking services, for CAD, CHF, CZK, DKK, HUF, MXN, NOK, RON, SEK, TRY. 3. Express execution (formerly known as the execution of instructions with a D+0 value date and available only for USD and EUR): a payment order execution method in which the account in the payee s bank is credited on the same day on which the order is placed by the Customer. The express execution method will be now also available also for PLN and GBP; and, if enabled in the electronic banking services, for CAD, CHF, DKK, MXN, NOK, SEK and TRY. Cut-off times for all methods of payment will be changed to those applicable in Santander Bank Polska S.A. (more details can be found at The fees and charges for foreign currency transactions will not be higher than the current ones. The fees will be converted at the average NBP rate. It will be possible to negotiate the rate for selected incoming payments in foreign currencies. It will be possible to execute a SEPA payment at the bank branch. The OUR cost option will be made available for all foreign currency payments.the bank will provide new foreign currency transaction services: receiving a message copy for each foreign currency payment (the so-called electronic payment order confirmation) and execution of incoming MT101 messages.

7 The following products and services will be discontinued: banker s cheques, collection of cheques, sending other SWIFT messages at the Customer s request. Commercial transactions The fees and charges collected for commercial transactions (guarantees, letters of credit, collection) opened before 9 November 2018 will not change until those transactions expire. The individually agreed rates of fees and charges for commercial transactions will continue to apply until the expiry of agreements in which they were set out. New commercial transactions, ordered after 12 November 2018 under agreements with Santander Bank Polska S.A. will be subject to the fees and charges set out in the applicable Schedule of fees and charges collected by Santander Bank Polska S.A. for banking services provided to business customers. You will receive the terms and conditions of letters of credit and collection during the first transaction made on or after 12 November Loans and overdrafts The late payment interest rate on overdrafts and debit lines of credit will be changed. If the contractual penalty interest rate on the unpaid (overdue) amount of the overdraft/ credit line is based on a rate higher than three times the lombard rate, the bank will accrue that interest at a lower rate, i.e. based on three times the lombard rate and not higher than the maximum late payment interest rate specified in Article 481(2) of the Polish Civil Code. The bank will not collect commitment fees for working capital loans sanctioned on or before 9 November Statements/ information on the amount and payment date of the next loan instalment will not be generated. Financial markets, treasury transactions, currency exchange All concluded agreements will remain in force. New entries will be added to key definitions set out in the Terms and conditions of foreign exchange market transactions in Deutsche Bank Polska S.A. for business customers ( Regulamin Transakcji Rynku Walutowego w Deutsche Bank Polska S.A. dla Przedsiębiorców ). An option to select the method of effecting a transaction (by phone or by electronic means of distance communication) will be added to the Terms and conditions of foreign exchange market transactions in Deutsche Bank Polska S.A. for business customers. The service of transactions by dealers will not change. The Customers using the Mini Firma electronic banking services will gain access to an online currency exchange platform (Kantor Santander). The Customers using the Moja Firma plus or ibiznes24 electronic banking services will gain access to an online currency exchange platform (Kantor Santander and e-fx respectively) after contacting a bank advisor or a dealer. Factoring The structure of transactions and terms and conditions of factoring agreements will not change. Your logins and passwords to the Web Faktor system will remain the same, but the internet address of the system will change from: to

8 Brokerage services The brokerage services will be continued on the current terms and conditions. All Customers using the brokerage services will receive a separate letter with detailed information about brokerage services. Additional information The detailed list of all changes and consolidated texts of regulations can be found on the CD attached to this letter. The CD contains the following appendices: Appendix 1: Information about changes in the Schedule of fees for banking services and charges for other services provided by Deutsche Bank Polska S.A. Appendix 2: Schedule of fees and charges collected by Santander Bank Polska S.A. for banking services provided to business customers, part I(A), which will replace the Schedule of fees for banking services and charges for other services provided by Deutsche Bank Polska S.A. Appendix 3: Information about changes in the Terms and conditions of bank accounts and debit cards for business customers in Deutsche Bank Polska S.A., and a detailed list of changes in the Terms and conditions for business accounts, part 1, effective as of 20 December Appendix 4: Terms and conditions for business accounts, part 1 (effective as of 12 November 2018 and 20 December 2018), which will replace the Terms and conditions of bank accounts and debit cards for business customers in Deutsche Bank Polska S.A. with regard to accounts, together with an appendix to the Terms and conditions for business accounts: Term deposit account in Mini Firma and Moja Firma plus electronic banking and the Information sheet for holders of deposits. Appendix 5: Information about changes in the Terms and conditions for bank accounts and debit cards for business customers in Deutsche Bank Polska S.A. and General terms and conditions for the Mastercard Business payment card agreement for business and corporate customers of Deutsche Bank Polska S.A., effective as of 12 November 2018, and a detailed list of changes in the Terms and conditions for business accounts, effective as of 20 December Appendix 6: Terms and conditions for payment cards for business customers (effective as of 12 November 2018 and 20 December 2018), which will replace the Terms and conditions of bank accounts and debit cards for business customers in Deutsche Bank Polska S.A. and General terms and conditions of the Mastercard Business payment card agreement for business and corporate customers of Deutsche Bank Polska S.A. with regard to cards. Appendix 7: Mini Firma electronic banking terms and conditions. Appendix 8: Moja Firma plus electronic banking terms and conditions. Appendix 9: Rules for using the ibiznes24 electronic banking service Appendices 7 9 will replace the General terms and conditions of electronic banking services agreements in Deutsche Bank Polska S.A., effective as of 8 August 2018, and General terms and conditions of the agreement on access to electronic banking services via the db powernet system in Deutsche Bank Polska S.A., effective as of 26 June Appendix 10: Information about changes in the Terms and conditions of foreign exchange market transactions in Deutsche Bank Polska S.A. for business customers. Appendix 11: Terms and conditions of foreign exchange market transactions in Santander Bank Polska S.A. for business customers, which will replace the Terms and conditions of foreign exchange market transactions in Deutsche Bank Polska S.A. for business customers. Appendix 12: Best Execution Policy, which sets out the rules of executing orders in Santander Bank Polska S.A. and replaces in full the Deutsche Bank Polska S.A. Best Execution Policy.

9 Appendix 13: Information about changes in the names of term deposit accounts for business customers. Appendix 14: Terms and conditions of reverse factoring offered to business customers by Santander Bank Polska S.A. Appendix 15: Terms and conditions of factoring products offered to business customers by Santander Bank Polska S.A. When will the changes take effect? The modified regulations will take effect as of 12 November 2018 provided that the demerger of Deutsche Bank Polska S.A. is registered by the competent court on 9 November If the above-mentioned registration date changes, the effective date of the new regulations will change accordingly. In such a case, you will be notified of this via the electronic banking systems and the bank s website. The information will be also available at the bank s branches. If you accept the changes in the attached documents, you do not have to notify us of this fact. However, if you do not accept the changes, you may use the right to terminate your agreement which arises from your product agreements. The termination has to be made before 12 November If you accept the changes proposed in the versions of documents enclosed to this letter as Appendix 4 and Appendix 6 that are effective as of 20 December 2018, you do not have to take any actions. The changes will take effect on 20 December If you do not accept the proposed changes, you may use the right to terminate your agreement which arises from your product agreements. In this case, the termination has to be made no later than 19 December Why do we change? The shareholders of Deutsche Bank Polska S.A. and Santander Bank Polska S.A. decided to demerge Deutsche Bank Polska S.A. pursuant to Article 529(1)(4) of the Polish Code of Commercial Companies and Partnerships of 15 September 2000 ( Code ). The part of Deutsche Bank Polska S.A. business which has been providing your services will be demerged and transferred to Santander Bank Polska S.A. Once the demerger is registered, pursuant to Article 531(1) of the Code, Santander Bank Polska S.A. will assume the rights and obligations of Deutsche Bank Polska S.A. related to the demerged business of Deutsche Bank Polska S.A., including the rights and obligations of Deutsche Bank Polska S.A. arising from agreements signed with you. By virtue of law, Santander Bank Polska S.A. will become a party to those agreements. Where can you find additional information and support? All information about the transfer of the demerged part of Deutsche Bank Polska S.A. to Santander Bank Polska S.A. and about the transfer of your products will be available at via Teleserwis ( *), at the branches of Deutsche Bank Polska S.A., at and via at db.transakcja@db.com. * Rates collected by your operator apply.

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